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All 27 Jackson hotels

Courtyard Jackson

3.0 of 5 Hotel   |   200 Campbell Oaks Drive, Jackson, TN 38305
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Ranked #5 of 27 Hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
jdwobser Northwest Ohio
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247 reviews from our community

Traveler rating
    147
    57
    31
    10
    2
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92
29
9
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northwest Ohio
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was a nice stop after a long day of driving. Special thanks to Cornelius who was at the front desk and helped us find an open place for dinner. Also to Marla and Mark who we working christmas morning and made a great breakfast before we hit the road.

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've stayed with my wife and two kids at this hotel twice in the last 4 months. We have not had any problem getting a nice, clean room. We stay away from the ground floor because pets are allowed in at least some of the rooms. The pool is a little cold, but the hot tub and the exercise facilities... More 

Was this review helpful? Yes 1
Cornelius W, Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We will work on that pizza to make sure... More 

Amherst, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel for work, and after a long day you just want a place to relax and unwind. This is one of the friendliest, cleanest hotels I've stayed at. All areas are updated and comfortable. As soon as you walk through the front door you are welcomed by a very friendly staff. The front desk people are extremely knowledgeable of... More 

Was this review helpful? Yes
Cornelius W, Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Pleasant Hope, Missouri
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay here multiple times a month on business and will continue without question. The people that work at this hotel are second to none. I do take my meals here as well and it is always just right and again the associates are incredible. Thanks

Was this review helpful? Yes
Cornelius W, Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Senior Reviewer
9 reviews 9 reviews
1 of 5 stars Reviewed 2 weeks ago

I booked my room online at marriott.com a month before staying. I paid for one night with my credit card. Well, the day after leaving the hotel, I noticed a $140 charge on my credit card from Marriott. I called and asked why I had this charge. It was a "holding fee". Why do they need a holding fee when... More 

Was this review helpful? Yes
Cornelius W, General Manager at Courtyard Jackson, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Jackson. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for the issue you encountered. We have shared... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

My stay at the hotel was wonderful. Wonderful staff and service. Benson a Deneisha made my stay even more welcomed. The hotel was very clean and comforting. It was a very nice get away. I love the location and how it is right outside of town. Me and my husband had a very peaceful stay. There was only one problem,... More 

Was this review helpful? Yes
Cornelius W, Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest at our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations but unfortunatley we were unable to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Tae , Benson, Deneisha, Karen are all exceptional. The best hotel anywhere. Service exceptional clean, hospitality everyone so nice. Management to staff accomedating to our needs. Hottub pool clean and met my health needs. The food was great and tasty. Pet friendly.

Was this review helpful? Yes
Cornelius W, Manager at Courtyard Jackson, responded to this review

Hello ladies, thank you again for taking your time to give us a review of our hotel on TripAdvisor. We are most gracious for your kindest remarks of Taye, Deneisha, Benson, and Keren. We strive to ensure that all of our associates can reach out and give the most awesome hospitality there is. Thank you for continuing to stay with... More 

Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 3 weeks ago

My family stayed here (all 16 of us) for a little Thanksgiving getaway. We had an exceptional stay. The staff here go above and beyond to make you feel welcome. They are so incredibly friendly!! We were so impressed. Everything was clean and comfortable. We enjoyed the cafe.. It was very convenient. The Starbucks coffee was a plus as well.... More 

Was this review helpful? Yes
Cornelius W, Manager at Courtyard Jackson, responded to this review

Awesome, we are elated to hear that you had a most wonderful Thanksgiving Holiday at the Courtyard. We do strive to go above and beyond just as you stated. We like to treat our guest like family memebers even more than normal during the holidays. We all know how hectic and busy it is in the city this time of... More 

West Helena, Arkansas
1 review
2 of 5 stars Reviewed 3 weeks ago

We chose this Courtyard because we had previously stayed at one in Dallas, and our first choice, Hyatt Place, did not have a hotel in that area. It did not live up to our expectations. There were only 2 towels in the room, brown hair strings in the bed and the shower curtain was dingy. There is a small flat... More 

Was this review helpful? Yes
Cornelius W, General Manager at Courtyard Jackson, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Jackson. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues and lack of service that... More 

Alexandria, Virginia
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On a recent cross-country road trip, we stayed at the Courtyard after 14 hours on the road. We just stayed a night, so I didn't get a long time to enjoy all the features of the hotel, but for the 10 hours I was there I loved it! We normally stay at budget hotels on these trips where we're just... More 

Was this review helpful? Yes
Cornelius W, Owner at Courtyard Jackson, responded to this review

Thanks so much for the survey, we are most definitley grateful for your time and remarks. We are delighted to know that you enjoyed our hotel and all that we have to offer to our guest coming in, even our furry guest. We do apologize for the delayed service, we did not anticipate the rush we had that day. We... More 

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Additional Information about Courtyard Jackson

Address: 200 Campbell Oaks Drive, Jackson, TN 38305
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Jackson 3*
Number of rooms: 94
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Also Known As:
Courtyard Jackson Hotel Jackson
Jackson Courtyard
Jackson Marriott
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
#5 Romantic Hotel in Jackson

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