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All 26 Jackson hotels

Courtyard Jackson

3.0 of 5 Hotel   |   200 Campbell Oaks Drive, Jackson, TN 38305
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Courtyard Jackson
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83%
Ranked #4 of 26 hotels in Jackson
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
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155 people have reviewed this hotel

Traveler rating
    87
    42
    20
    6
    0
See reviews for
63
20
8
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always enjoy my stay at this place. This past weekend was no different. Our room was on the interstate side and the traffic was loud, but there's nothing the hotel can do about that. Front desk is first rate.

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JC S, Manager at Courtyard Jackson, responded to this review

Karen M. First, I would like to thank you for taking the time out of your busy schedule to review our property on TripAdvisor. We greatly appreciate you continuing to stay with us. We always strive do our best. I do apologize that you were on an uncomfortable side of the hotel. Feel free to call me at 731-422-1818 or... More

Franklin, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

Great room, friendly staff. I was in town (Jackson) for work and the hotel's location was perfect for the work location I commuted to in the morning. The staff was quick to suggest area dining locations, too.

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JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

John M I am delighted we were able to provide accommodations for the perfect location! Everything we do is aimed at providing you with the best possible stay! Thank you for choosing our property, and we look forward to the opportunity to serve you again. If there's anything I might be able to assist with, please do not hesitate to... More

Jackson, Tennessee, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had a small group meeting and we received a warm greeting and outstanding service from the food service team. The group was all pleased with the food with members getting a variety of flat bread pizzas, sandwiches, and salads.

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JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

Steve P Thank you so much for the wonderful comments! It's always a pleasure having you and your colleagues with us. It is truly our pleasure to serve you. Please let us know if there is anything we can do better. There is always an opportunity for improvement, and we look to the chance to serve you again! More

Smyrna, Tennessee
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staff made me feel like VIP. Very great staff. Front desk staff called me by name time every time they saw me. I have never been treaded so nice at any hotel. From now on I will only stay here on my Jackson TN trips.

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Jackson was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I always stay at Marriott properties because of the quality and value. This hotel was amazing! The rooms are spacious, very clean, and comfortable beds. I was very pleased with my stay while in Jackson on business. The front desk personnel were friendly and very accommodating.

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Was this review helpful? Yes
Jennifer F, General Manager at Courtyard Jackson, responded to this review

Thank you for taking the time to comment on your recent stay with us. We are delighted that your stay with the Courtyard Jackson was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More

Hiawassee, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

In addition to a beautiful, spacious, and clean room, I want particulary to commend the management and staff! I spend a good deal of time in hotels, and I have never received more courteous and thoughtful attention by the staff. I am including for comparison a stay at Philadelphia's FOUR SEASONS--where everything, including service, requires tipping. (Btw, my company paid... More

Was this review helpful? Yes
Jennifer F, General Manager at Courtyard Jackson, responded to this review

Thank you for taking the time to comment on your recent stay with us. We are delighted that your stay with the Courtyard Jackson was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

I had never stayed at a Marriott. This hotel was amazing! The rooms are spacious, very clean, and comfortable beds. I was very pleased with our stay. The front desk personnel were friendly and very accommodating. I was thrilled that they accepted pets. We will be staying here every trip we make to Texas. Thank you Marriott!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Jennifer F, General Manager at Courtyard Jackson, responded to this review

Thank you for taking the time to comment on your recent stay with us. We are delighted that your stay with the Courtyard Jackson was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More

Nashville, Tennessee
1 review
5 of 5 stars Reviewed March 3, 2014

Cornelius and Taye made me feel right at home as I got snowed in last night. They helped me check-in quickly and gave me great conversation as I was extremely tried and frustrated after being on the road all night. Courtyard Jackson is very luck to have these two great men as apart of their staff...Thanks Cornelius and Taye for... More

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JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

Sydnei S Everything we do is aimed at providing you a wonderful stay! I am so delighted Cornelius and Taye were able to make you feel right at home during your visit. They are both assets to our team! Hopefully you'll have the opportunity to return. Give us a call anytime at (731)422.1818, or you can reach me directly at... More

Quincy, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 2, 2014

We chose this hotel as a halfway point for us to stay with 5 children from IL to Florida. We reserved 2 rooms and came in around 8pm. Staff check-in went well. Called for a roll-away bed and the gentleman that brought it up was kind and helpful. Downhill from there. The room smelled of Pet Urine. (We knew ahead... More

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear onealz - First, let me thank you for taking the time to post a review of our hotel on TripAdvisor. I know that your time is very valuable and the last thing that you want to do on a vacation comment on hotels. Second, I was horrified to read about the incidents that you encountered while you were here.... More

Birmingham, Alabama
1 review
3 of 5 stars Reviewed February 25, 2014

Heat made a clicking noise. Faucet in shower is stripped. Room smelled like smoke and there were a few cigarettes outside the window where it appears someone had been smoking @ the window and flipped the butts out on the roof below. Plus your rate is a little too high. I like staying @ this property, but you are one... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Mike G. - Thank you for taking the time to review our hotel on TripAdvisor! I have notified our Chief Engineer about the faucet in the room as well as the bed creaking. He has fixed the faucet and determined that one of the bed railings was slightly off kilter - I apologize for you finding the issue before... More

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Additional Information about Courtyard Jackson

Also Known As:
Courtyard Jackson Hotel
Courtyard Jackson Hotel Jackson
Jackson Courtyard
Jackson Marriott
Address: 200 Campbell Oaks Drive, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Jackson
#3 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Jackson 3*
Reservation Options:
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