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Courtyard Jackson

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200 Campbell Oaks Drive, Jackson, TN 38305
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1 room 1 guest
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Courtyard Jackson
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299 Reviews from our TripAdvisor Community

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Traveler rating
    171
    76
    39
    11
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW

The staff was very friendly and the facilities were clean. It is one of the cleanest pet friendly hotels we have stayed in on any trip. The hotel seems very safe and I had no reservations about leaving stuff in the car over night. I would give 5 stars except for being able to hear every noise in the hallway... More 

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Fort Worth, TX
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We found this hotel after my husband had booked us at another, less inviting property in town. Immediately upon check-in we were greeted with smiling faces and friendly staff. The road weariness clearly showed in my demeanor and general appearance and I was immediately made to feel at ease and welcomed (granted some of my enthusiasm may stem from the... More 

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear ReddRiver71 - Thank you so much for your review! I'm so glad that we could be a shelter for you after a bad experience! It was a pleasure to hear how much you enjoyed your stay!! I do apologize about the sofa bed in the room! They unfortunately have been much loved over the years and we are greatly... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here during a family reunion vacation and it was the perfect place. Close to where we needed to go. The hotel was clean and the staff was extremely friendly and accommodating. We will be back again next year.

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Linda Z - Thank you so much for taking the time to review our hotel! I'm so glad that you enjoyed your stay while here visiting your family! I hope the reunion went well and we will gladly welcome you back next year! More 

Williamsport TN
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We always like these because they have a sitting area. The hotel had a restaurant but was also close to everything you might want to do. The only thing I thought was a downfall was the tiny pool. We did have a problem with the fridge but they took care of it immediately.

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Cheryl A. - Thank you so much for your review of our hotel! I'm glad that you enjoyed your stay though I do agree, the pool can become a bit cramped at times. :) We hope to have the opportunity to serve you again soon! More 

Murfreesboro, Tennessee
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Staff incredibly helpful and friendly. Food choices and presentation in Bistro was excellent. Easy to reach hotel off Exit 83 and get to appointments without major traffic. An excellent choice for the business traveler in a city with limited good choices.

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Bill R. - Thank you so much for taking the time to leave your comments regarding your recent stay at our hotel! I'm so glad that you enjoyed your time here with us while travelling for business and we look forward to the opportunity to serve you again in the future! More 

Austin, Texas
Level Contributor
45 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've reviewed this place before and it has been a go-to accommodation for me and my family during regular Texas-to-Ohio and back road trips. Rooms remain huge and well styled but there seems to be less amenities in the rooms and definitely in the bathrooms. The hotel continues to be clean and contemporary and the bistro downstairs is very good.... More 

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Portastorm - Thank you for taking the time to review our hotel again! We're glad that we are able to remain a go-to destination for you during your long road trips! We are looking forward to a renovation at the end of this year that will bring us back up to your prior expectations! More 

Columbia, Maryland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This IS a pet friendly hotel. We stayed here with our fluffy puppy and felt totally welcomed. There was no relegating us to a 'pet friendly room'. We got the room we requested. The front desk staff was very friendly and helpful. The room was consistent with marriott standards and expectations as was the lobby. The views from our room... More 

Was this review helpful? Yes
Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Lira1993 - Thank you so much for taking the time to leave your comments regarding your recent stay with us! I'm so glad that we could provide a comfortable and enjoyable experience for all members of your family - furry and otherwise. Come back and see us anytime! More 

Fairview
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I traveled to Jackson a week ago (7-24-15). The staff was lovely, very helpful. The restaurant staff was awesome! At this location you are not far from other restaurants however, I would suggest trying the restaurant in the hotel!

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Karen C. - Thank you so much for taking the time to leave your comments regarding your recent stay! I'm so glad that you were pleased with your visit, particularly with the staff and your experience in the Bistro! It was a pleasure to serve you and we hope to have the opportunity to do so in the future! More 

Maryville, Tennessee
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 24, 2015 via mobile

Staff is friendly, but cobwebs on the ceiling above the bed and a noisy refrigerator in the room kind of dampened our visit. There is no free breakfast, but, even worse, no free refills on coffee you buy in the restaurant.

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear schmoo311 - Thank you for taking the time to leave your feedback regarding your recent stay with us! It was a pleasure to have the opportunity to serve you while you were travelling through our area. I did want to apologize about the cobwebs however! On a brighter note, I'm so glad that our staff struck a chord with... More 

Atlanta, Georgia
Level Contributor
135 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed July 10, 2015

My first impression is that the location is a bit isolated from the commercial area of Jackson. Their is absolutely nothing at the intersection except another hotel, so if you want to eat somewhere other than the "Bistro" at the Courtyard you need to go down the interstate several exits. I thought the staff was super friendly, but found the... More 

Was this review helpful? Yes
Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Sherpa2286 - Thank you for taking the time to leave us a review! I am so glad that you enjoyed our staff but I did want to apologize for both the slow service time in the Bistro as well as the appearance of the carpets. I'm investigating what could have been happening in the Bistro as they are usually... More 

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