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Courtyard Jackson

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200 Campbell Oaks Drive, Jackson, TN 38305
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Courtyard Jackson
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292 Reviews from our TripAdvisor Community

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Traveler rating
    168
    72
    39
    11
    2
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112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (63)
  • Jun-Aug only
    (97)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (67)
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Fairview
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I traveled to Jackson a week ago (7-24-15). The staff was lovely, very helpful. The restaurant staff was awesome! At this location you are not far from other restaurants however, I would suggest trying the restaurant in the hotel!

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Maryville, Tennessee
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Staff is friendly, but cobwebs on the ceiling above the bed and a noisy refrigerator in the room kind of dampened our visit. There is no free breakfast, but, even worse, no free refills on coffee you buy in the restaurant.

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Atlanta, Georgia
Level Contributor
132 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My first impression is that the location is a bit isolated from the commercial area of Jackson. Their is absolutely nothing at the intersection except another hotel, so if you want to eat somewhere other than the "Bistro" at the Courtyard you need to go down the interstate several exits. I thought the staff was super friendly, but found the... More 

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Sherpa2286 - Thank you for taking the time to leave us a review! I am so glad that you enjoyed our staff but I did want to apologize for both the slow service time in the Bistro as well as the appearance of the carpets. I'm investigating what could have been happening in the Bistro as they are usually... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

We stopped at this hotel as a halfway point on a road trip from Ohio to Texas. We arrived late at night, and were greeted brightly. Some hotels are very dark and dreary at night, and the staff is sleepy. Not here! I traveled downstairs to purchase a cup noodle to see if the broth would help my sore throat,... More 

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear Antoininia P. - I'm so glad that you enjoyed your interactions with our staff! They work hard to ensure that every guest feels more like they are staying with family than in a hotel and I'm happy to hear that they brightened your day and your experience here! We look forward to the opportunity to serve you again! More 

Saint Louis, Missouri
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here with the rest of our baseball team as we were in town for a baseball tournament. Their lobby is pretty spacious, so it was able to accommodate our large group. This hotel accepts pets, but it didn't smell like it did. There is an indoor pool and a fire pit outside. They have a bar area in... More 

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear rxdrmta98- Thank you for taking the time to provide your feedback regarding your recent stay! I'm so glad that you enjoyed your time here with us and were able to enjoy some of our amenities. We love being able to host our baseball teams and families while y'all enjoy your time at the tournaments in Jackson!! More 

Beech Mountain
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Overall I feel this property is a good buy, clean and the staff were all friendly and helpful. It is pet friendly(I brought two cats with me) and by mistake left their dish in the room. Called the hotel and they found it and said they would send it to me. Multiple phone calls, spaced one week apart (it has... More 

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear BeechMountainManager - Thank you so much for your review. I cannot apologize ENOUGH about the lack of time that it took to ship your dish back to you! I was unaware of the length of time and am sincerely sorry about that!!!! I am glad that even though it took us much longer than it should have, that we... More 

Charleston
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm a lifetime Silver Elite member with Marriott, nearing lifetime Gold status. My family and I stopped at this Courtyard because I'm a Marriott fan and we needed a pet-friendly hotel. There was no pet fee charged here. You have to sign a waiver stating that you will pay for any damage caused by your pet, including lost revenue associated... More 

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear bdfrase - Thank you so much for taking the time to post your feedback regarding your recent stay! I am so glad that you enjoy everything. We at the Courtyard Jackson certainly thank you for your continued loyalty to the Marriott brand! We pride ourselves on being a haven for travelers, both of the people and the pet variety!... More 

Frisco, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I don't want to sound picky but this is a Marriott and it fails in comparison to other Marriotts. The walls are thin. I can hear people walking. There is mold in the shower, black marks all over the walls. All of this may sound trivial but it lends to how clean and well maintained the overall hotel is. There... More 

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear JCC789 - Thank you for your feedback regarding your recent stay at our hotel! I am so sorry that we did not live up to your expectations! I can completely understand your concerns, particularly the cleanliness of the Bistro as that is completely unacceptable and I have addressed this with my staff. Unfortunately the lack of complimentary coffee is... More 

Memphis, Tennessee
Level Contributor
103 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here 2 nights for a church conference. Located right off interstate and we were on the interstate side so the noise level was higher than desired. The staff were very courteous. The room was clean and comfortable and larger than most chain motels.

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Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear MandMDen - Thank you for taking the time to leave your comments regarding your recent stay at our hotel! I am so glad you enjoyed everything! I completely understand about the traffic noise. Should you be back in the area, please let me know and I will make sure that you are placed in a room facing away from... More 

Maryville, Tennessee
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is large and was clean. The lady at the front desk was very helpful and personable. The room was spacious and had no issues. In fact, the only problem that we experienced was that the lock was broken on one of the pool doors requiring the use of the outside door. There is a small but decent gym... More 

Was this review helpful? Yes
Jennifer F, General Manager at Courtyard Jackson, responded to this review

Dear mbhnm - Thank you so much for taking the time to comment on your recent stay! I am very happy that you enjoyed your stay with our staff and facility! And you are correct, Pinson Mounds is GREAT, I always recommend it to our guests! More 

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