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Courtyard Jackson

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200 Campbell Oaks Drive, Jackson, TN 38305
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Courtyard Jackson
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265 reviews from our community

Traveler rating
    156
    64
    33
    10
    2
See reviews for
100
31
9
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (265)
  • Mar-May only
    (55)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (65)
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Franklin, Tennessee
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at this property out of necessity as our team had blocked rooms at another hotel nearby and that hotel made an error with my reservation and that hotel ended up fully booked. I was not happy to book at another hotel away from the rest of the people on our team. However, the Courtyard provided an excellent experience... More 

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We have always enjoyed our stays at this hotel and this time did not disappoint. There was one small issue that did not impact our stay. That issue was the smell of raw sewage in the hallway. Thankfully the smell did not reach the room! The room was very spacious and clean. The wifi worked wonderfully. The front desk staff... More 

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. We are working closely with our maintenance depart and city of Jackson to get "smell' issue taken care of. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take... More 

Nashville, Tennessee
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were in town for a wedding and opted to stay here. What a great decision! The staff was extremely personable from the moment we checked in to the time we left. Also, they have happy hour from 5-7 every day with half price beers! We're kind of a loud bunch (even without alcohol) and they didn't complain or kick... More 

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. Please accept our apologies for the temperature in our common areas. We only want our guest up-most comfort and experience while stay at the hotel. That will not be a problem next time. As a valued guest, we appreciate your feedback and are delighted to... More 

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 weeks ago

My friends and I received very good service from the representative, Karen Shelton who was professional and helpful in assisting us with info about the hotel. WE GOLDEN GIRLS were on a road trip and appreciated her kindness. The hotel rooms and the total surrounding areas all so clean and we enjoyed the patio with the warmth of the relaxing... More 

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Representatives like Keren and the rest of our staff,... More 

Calistoga, California
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2015

We enjoyed our short stay here. Good location, convenient to the highway and to lots of restaurants. The Bistro was fine for breakfast, but it is not open Sunday night so we got takeout. Of note were two employees. Taye, at the front desk, was very cordial and helpful. He checked us in, and I again saw him in the... More 

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are super excited that Taye and Kendra were... More 

Augusta, Georgia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 4, 2015

Our family has been coming to this hotel for the past several years. We rent out the conference room and have a Christmas party their every year. The food is always great, the rooms are clean and well decorated. A great place to met up since it is right off the interstate.

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and continued business during the holidays. We are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed February 25, 2015

I stay here all the time when I travel to Jackson for business. The value is great, but my favorite part is that the employees are kind, considerate and go out of their way to make you comfortable. Deneisha and Felicia at the bar are the best!!

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We glad to know that Felicia and Deneisha made... More 

2 reviews
5 of 5 stars Reviewed February 25, 2015

The staff goes out of their way to make you feel welcome. The ladies in the Bistro Felicia, Deneisha, Ariana and Ashley are exceptionally friendly. By far the best hotel I have stayed at in Jackson, because of work I have been traveling to Jackson for 10 years.

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Wow, this is great, we are super delighted that... More 

Fort Bragg, North Carolina
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 17, 2015

My family and I stopped here on a return trip from OK to NC. Due to the size of my family (and 2 small dogs), we had to get 2 adjoining rooms. The rooms were very spacious, modern and clean and they didn't even charge a pet fee! There is a pool, fitness room, business center and bistro available for... More 

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Also feel free to bring your fury extended family... More 

Russellville, KY
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 14, 2015

Food is great at the bisto - the front desk attendance were super friendly. The rooms are super nice, large bathroom, and great size room with double beds. As always Marriott rocks........................

Was this review helpful? Yes
Cornelius W, Front Office Manager at Courtyard Jackson, responded to this review

Ms. Brooks Thank you for sharing your experience at the Courtyard Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

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