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All 26 Jackson hotels

Courtyard Jackson

3.0 of 5 Hotel   |   200 Campbell Oaks Drive, Jackson, TN 38305
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Courtyard Jackson
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82%
Ranked #5 of 26 hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
AMW3941 Dayton OH
  • Overview
  • Reviews (204)
  • Photos (21)
  • Amenities
  • Room tips (52)
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204 people have reviewed this hotel

Traveler rating
    118
    50
    28
    8
    0
See reviews for
83
23
9
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Any
English first
Dayton OH
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We happened upon this Courtyard thru Expedia at the last minute after a change of plans. Wonderful place to stay!! The cleanliness was top notch. I don't know when I've stayed in a cleaner hotel. Bed was amazing. Super comfortable. Food and bar really decent. Best part however was the staff. Every single person we came in contact with was... More

Was this review helpful? Yes
Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Thank you so much for taking the time to leave your comments! Our goal is to provide all of our guests with an excellent experience and we are so pleased you enjoyed your stay. We do hope that if you are back in the area you will allow us to serve you in the future. Again, thank you for the... More

Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were taking our dog along on a work-related trip for the first time. We did ask for the non-interstate facing side of the hotel and received that as soon as it was available. We had an early check in request and the front desk rep (Cornelius) offered to let me stay in a room so I... More

Was this review helpful? Yes
Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Thank you so much for taking the time to leave your comments! I do apologize that one of your beds was uncomfortable and will follow up on this. Regarding your other comments, we are limited by brand standard on types of glasses in the rooms and offerings in our Bistro. Please know that I will pass your comments on to... More

NEW YORK
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

First I must agree with many other posts that the staff here is extraordinarily enthusiastic and friendly, amazing job! The property is well kept, and I really like the build quality and furnishings in the rooms, a lot of really nice touches. The room had a fridge, I was told others had microwaves but not this one. We got a... More

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Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Thank you so much for taking the time to leave your comments! I do apologize that our ice machine was not functional. We were aware of the issue and please be assured it has been repaired. Regarding your experience with our pool: we did have an inspection earlier in the week prior to your stay and our pool was closed... More

Louisville, Kentucky
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I worked with 3 very great employees at this hotel: Mike (works in the bistro 7/10/14 @ 8PM)- He did a great job making me feel welcomed! He gave me great information about the area, including night life that I could enjoy during my stay. He was friendly, personable, and definitely the type of person I'd like to see and... More

Was this review helpful? Yes 2
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

Kate B! We are the ones who are thankful! We truly appreciate you taking time to leave your beautiful comments on Trip Advisor. Mike, Keren, and Lacynthia are three wonderful people whom we appreciate, and it makes us feel even better knowing they were able to make you feel so welcomed and comfortable. We'd love to have you back with... More

Louisville, Kentucky
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Keren at the front desk was the most friendly receptionist we have ever met. The only drawback was breakfast was only available at the Bistro. I didn't realize that when we booked and it is a bit pricey. So McDonalds, here we come. The room was beautiful and very clean. Nice atmosphere.

Was this review helpful? Yes
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

av8r4christ Thank you! Thank you! Keren is truly an asset to our team, and I'm glad she was able to offer you the friendly and accommodating service you've come to expect from us. I am sorry that we were not able to accommodate you at our on-site restaurant, though. I hope Mcdonalds was able to take care of you just... More

East Lansing, Michigan
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel was average, but the staff more than made up for the average facility. From the time we were about to check in, the front desk person Taye Roberson showed us the best customer service. My wife and I had stayed at the Residence Inn (R.I.) across I-40 W from the Courtyard and like the facility. Even though we... More

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JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

Rodney S I am so glad Taye was able to convince you to stay! The Courtyard Jackson Team prides itself in offering the most exceptional service possible to our guests, and I'm glad we were able to offer you and your wife what you've come to expect from us. We'd love to have you back with us. If you're ever... More

1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I have stayed here at the Courtyard Marriott over 15 occasions and we love it. Friendly staff, clean rooms, nice pool and fitness area. The Bistro is excellent and it's nice having Starbucks available in the mornings without having to drive to get my coffee and hot chocolate for my wife.

Was this review helpful? Yes
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

Bobby W We only hope to have you back with AT LEAST 15 more occasions! Thank you for the great comments! It is truly fulfilling knowing we have had the opportunity to earn your loyalty and satisfaction. If there's anything we might be able to do to make your future visits no less than exceptional, please do not hesitate to... More

Tupelo, Mississippi
1 review
5 of 5 stars Reviewed 3 weeks ago

Keren Shelton and J. C. Shelly graciously received me as i approached the reception desk, room was excellent, atmosphere was superb. I could not have asked for more. They afforded me a late checkout. It seemed that all others guest were equally as satisfied.

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JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

HAPPY 99TH BIRTHDAY MOM! John M please know that it was Keren's and my pleasure making sure you were taken care of. It's great knowing we could assist for such a grand occasion! Please send our regards. We would love to have you back with us. Just let us know if and when you'd have the opportunity to return. Call... More

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

The service and staff were excellent as soon as I walked in the door. I travel alot and this hotel is one of my favorite! They go above and beyond for customer service. The Starbucks in the lobby is delightful. Always fresh and warm. The front desk clerk is always is very cheerful and full of information that helps my... More

Was this review helpful? Yes
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

Heather W, We owe you our thanks and appreciation. We're only able to do what we do because of guests like yourself! We truly appreciate you taking the time to leave your beautiful comments on Trip Advisor. Whenever you're here with us, please do not hesitate to let us know if there's anything we might be able to do to... More

Ruffin, South Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

The front desk staff were great, especially Keren Shelton, great personality, very friendly and helpful. All of the staff were great. Rooms are very roomy and comfortable. Good location. One little quirk with housekeeping but nothing major. Will stay there again.

Was this review helpful? Yes
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review

Joseph H Thank you! Thank you! Ms. Shelton is definitely an asset to our team, and it makes me feel great knowing she was able to have you taken care of. Please contact me at jshelley@vistahost.net and let me know what the quirk might've been with housekeeping. Everything we do is aimed at making sure we have you taken care... More

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Additional Information about Courtyard Jackson

Address: 200 Campbell Oaks Drive, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Jackson 3*
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Also Known As:
Courtyard Jackson Hotel Jackson
Jackson Courtyard
Jackson Marriott

21 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Jackson #5 Family Hotel in Jackson
Hotel Class
Number of rooms
94

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