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All 27 Jackson hotels

Courtyard Jackson

3.0 of 5 Hotel   |   200 Campbell Oaks Drive, Jackson, TN 38305
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82%
Ranked #5 of 27 hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Neal M S thompsons station, United States
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  • Reviews (215)
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215 people have reviewed this hotel

Traveler rating
    124
    53
    29
    9
    0
See reviews for
85
23
9
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
thompsons station, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I don't usually write reviews for hotels. most are average at best but my experience with this courtyard was well beyond great. I was greeted as a silver member, my key was ready, the room spacious even though it had 2 queen beds and the staff was friendly and helpful. I returned after checking out to get some work done... More

Review collected in partnership with this hotel

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Mckenzie,tn
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We always have a great time here. Everyone is so nice And go far above for their guests. From check in, housekeeping and the Bistro is always great. If you need something they are right there to help. This was our 37th annerversary Everyone wished us happy anniversary We are treated just like family

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JC S, Front Office Manager at Courtyard Jackson, responded to this review

BellaSanders Thank you! Thank you! Thank you! And that's because you are family! It's been such a pleasure serving you during your visits with us, and we would not have it any other way. I know you'll be back, and we are looking forward to serving you again. If there's anything we might be able to do to make your... More

Orange, Virginia
Top Contributor
196 reviews 196 reviews
85 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice well kept property with friendly staff that really do want to help you. Room was great; couldn't ask for more. All in all a great visit and good wifi connection. Would definitely stay here again.

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JC S, Front Office Manager at Courtyard Jackson, responded to this review

414Bookworm Thank you so much for the great comments! Everything we do is aimed at providing you with an exceptional stay that would encourage you to visit us again. It brings me pleasure to know that our staff and accommodations were to satisfaction. If you do decide that there is something more you could ask for, please do not hesitate... More

1 review
4 of 5 stars Reviewed 2 weeks ago

I have been here before and the staff treated me amazing and when I came this time (3 months later) they remembered me and they made me feel welcome. Taye in customer service is a very Awesome guy and kept everyone smiling as they checked in. He knows his job and strives to make the hotels guest his personal guests.... More

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Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Jackson was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional... More

Richton Park, Illinois
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked my room with this particular hotel because the Residence Inn I usually use was booked solid. I was not impressed with the quality of the courtyard. First off they were just as pricey as the Residence Inn chains but offered less. The had no complimentary breakfast and the room was just okay. The carpet was soiled and the... More

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Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Dear DaCauseys, Thank you so much for taking the time to leave your comment on Trip Advisor. I am so sorry that we did not live up to your expectations. It is not a norm for us to offer the level of service and accomodations you received. I would love the opportunity to win back your confidence in the Courtyard... More

Dyersburg, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

Our company came to this hotel for a business meeting. The conference room was really neat and clean. The staff was extremely friendly especially Lacynthia. Our food was excellent!! We will defiantly be back!

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Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay and meeting experience with the Courtyard Jackson was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Frog Jump, Tennessee, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I attended a Managers Meeting through At Home Healthcare. The room we were in was nice and the hotel catered in lunch for us and it was very good. The atmosphere was nice and relaxing and all the employees were very nice.

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Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Thank you so much for taking the time to leave your comments! Our goal is to provide all of our guests with an excellent experience and we are so pleased you enjoyed your stay. We do hope that if you are back in the area you will allow us to serve you in the future. Again, thank you for the... More

Austin, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We came to this property after leaving another hotel based on poor service. Found out when I spoke with the very friendly staff person, that it was their sister property. I was quoted a government price but when I got my bill it was ten dollars higher. When I asked about this the morning staff person checked with the manager,... More

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Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Thank you so much for taking the time to leave your comments! I do apologize that we failed to provide you with an excellent experience. I would very much like to discuss your stay. Could you please contact me at 731-422-1818? I am so sorry that we weren't able to make your stay better as we are committed to providing... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed here in May, June and July and will be staying there whenever I am in the western part of TN. The staff is very courteous and helpful and remember folks BY NAME and address us as such, if you want a change in room (I like the 2nd floor) no problem, they can advise where to eat,... More

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JC S, Front Office Manager at Courtyard Jackson, responded to this review

508sandrau Thank you! Thank you! Thank you! We cannot express to you the extent of our gratitude for your beautiful comments. Taye is truly an asset to our team, and Ms. Mel, our executive housekeeper, truly works diligently to ensure we meet your and our other guests' caliber. We truly try to set the mark, and it is fulfilling knowing... More

Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We were here for a family reunion I Brownsville,Tn. This hotel was nice and staff was amazing especially the front desk assistant Cornelius Wilson. He was knowledgeable, friendly, and very willing to help. Anytime I come to Brownsville or Jackson I will definitely be staying there.

Was this review helpful? Yes 1
Courtyardtn, General Manager at Courtyard Jackson, responded to this review

Thank you so much for taking the time to leave your comments! Our goal is to provide all of our guests with an excellent experience and we are so pleased you enjoyed your stay. We do hope that if you are back in the area you will allow us to serve you in the future. Again, thank you for the... More

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Additional Information about Courtyard Jackson

Address: 200 Campbell Oaks Drive, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Jackson 3*
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Also Known As:
Courtyard Jackson Hotel Jackson
Jackson Courtyard
Jackson Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Jackson #4 Family Hotel in Jackson
Hotel Class
Number of rooms
94

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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