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BEST WESTERN Carriage House Inn & Suites

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1936 Highway 45 Bypass, Jackson, TN 38305
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BEST WESTERN Carriage House Inn & Suites
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BEST WESTERN Carriage House Inn & Suites
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131 reviews from our community

Traveler rating
    34
    33
    34
    15
    15
See reviews for
38
33
7
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I have stayed at several Best Western Hotels in the past and this one has smaller than normal rooms. It does not matter for me since I travel on business but if you have a family it might be a problem. Over nice clean room and it has been updated in the past couple of years. It is right off... More 

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Fulshear, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Room was noisy and appearred very old. The A/C had huge temperature swings to the point where you would end up sweating and then feel like you were in a freezer. Old lumpy mattresses were uncomfortable and lumpy. The staff seemed to be very nice until I started to bring up the issues with the A/C and the mattresses. When... More 

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Travelers are raving about these Jackson hotels

Falls Church, Virginia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was about what you would expect along a well traveled route. It was clean and the staff were very nice and considerate. Internet worked and breakfast was good. Convenient to the highway. We were satisfied with the hotel and the price.

Review collected in partnership with Best Western

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Austin, Texas
Top Contributor
179 reviews 179 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 18, 2015

I am a BW Diamond Member and use the chain because I have found it to be the most consistent in providing services and cleanliness in a motel. This however was not my best BW experience ... The staff I dealt with were fine and function of things such as wifi were good as well. My issue came with cleanliness... More 

Was this review helpful? Yes 1
Springboro, United States
1 review
3 of 5 stars Reviewed April 3, 2015

On the web site there is a number to call to reserve a room. it take you to a there party company. they do not till you they are a third party and about upcharge till they have your info. they give you what the charge is and are included upcharge. i did know untill i got to inn how... More 

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1 review
1 of 5 stars Reviewed April 1, 2015

Hugely disappointing. Reservations were not correct, forced to wait outside lobby (doors locked) to deal with issues. Front desk staff on phone through the entire check-in process and did nothing to communicate issues. Staff had no authority to deal with issues and mistakes that were clearly theirs. Little or no attempt to deal with customer satisfaction. Room substandard. Extra billing... More 

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Richmond, United States
1 review
4 of 5 stars Reviewed March 27, 2015

Well suited for extended or short stay. I had a suite which was under utilized during my overnight stay. Staff was attentive; displayed customer satisfaction. Parking is limited for trucks, RVs, and trailers.

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Fort Smith, Arkansas
2 reviews
3 of 5 stars Reviewed March 26, 2015

Clean hotel, but at 2 in the morning they don't let you in to their front dest area, you have to deal with a window and a slot!! Room we requested was a king non-smoking, but the only one available was a 'suite' which we did not need for our 7 hour stay!! Bed was very comfortable though and they... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 24, 2015

The located this hotel on Trip adviser. Had to fly in to Nashville from Washington state for a family funeral. It was dark and raining. We are in our seventies, the room they gave us was upstairs, outside entrance, and not well lighted. I returned to the front desk and requested a downstairs room, we got one out front and... More 

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Denton, TX, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 20, 2015

Our stay was great, staff friendly and the bed was perfect. The location was very close to I-40 with may food establishments and businesses in the area. We were very pleased with our stay in Jackson, Tennessee and would stay in the Best Western Carriage House Inn & Suites again. The trip and stay was very relaxing to my wife... More 

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