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BEST WESTERN Carriage House Inn & Suites

1936 Highway 45 Bypass, Jackson, TN 38305
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BEST WESTERN Carriage House Inn & Suites
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BEST WESTERN Carriage House Inn & Suites
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112 reviews from our community

Traveler rating
    29
    30
    27
    13
    13
See reviews for
33
27
6
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (112)
  • Mar-May only
    (25)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (15)
All months
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were passing through and needed a place to stay. We usually stay at Best Western b/c they are remodeled and offer great customer service. This one was not as neatly redone as other BW. The room needs some maintenance and the toilet randomly flushes or something. Plus, it's noisy . The coffee was weak too, which was really sad.... More 

Was this review helpful? Yes
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 20, 2014

It was an Ok one night stay. The room we stayed in was clean and comfortable for our short stay. We passed up the breakfast. This location isn't as up to date as most Best Westerns now days but it wasn't bad. We would stay again if passing back through Jackson.

Was this review helpful? Yes
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, thank you very much for your nice review after your recent stay at our Best Western Carriage House Inn & Suites. . We are delighted to hear that you enjoyed your stay and that we could exceed your expectations. In these days the most important for us is to be guest oriented in the best possible way. Thank... More 

Jackson, United States
1 review
5 of 5 stars Reviewed December 18, 2014

great staff, room very pleasant and clean, definitely a place to come back and stay. They also offered smoking rooms which is a priority for me. Location was good as next to the interstate and several choices of restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, thank you very much for your nice review after your recent stay at our Best Western Carriage House Inn & Suites. . We are delighted to hear that you enjoyed your stay and that we could exceed your expectations. In these days the most important for us is to be guest oriented in the best possible way. Thank... More 

Senior Contributor
32 reviews 32 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 2, 2014

Since we suddenly decided to spend the night along the highway going through Jackson, TN, we chose the Best Western. The room smelled old and faintly of cat urine, the furniture had stains, the mattress was lumpy and the toilet flushed every 30 minutes through the night. Too tired to move to another hotel, but my husband and I both... More 

Was this review helpful? Yes 1
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

On behalf of Best Western Carriage House Inn & Suites, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. I am sure you would pardon the mistake on our part this time and... More 

El Dorado, Arkansas
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 17, 2014

We use Best Westerns when we travel by car because they are consistently clean and comfortable...This motel had an excellent staff but the rooms were in dire need of upgrading....While they were clean all of the furnishings were not up to the standards of most Best Westerns.....

Was this review helpful? Yes 1
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

On behalf of Best Western Carriage House Inn & Suites, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. I am sure you would pardon the mistake on our part this time and... More 

Benton, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed November 14, 2014

Clean comfortable hotel with good accomodations. Breakfast was normal mid-level hotel fair. Cereals, waffles, eggs, sausage, biscuits, breads, pastries. Staff not particularly friendly and made no efforts to make the stay more pleasant.

Review collected in partnership with Best Western

Was this review helpful? Yes
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, thank you very much for your nice review after your recent stay at our Best Western Carriage House Inn & Suites. . We are delighted to hear that you enjoyed your stay and that we could exceed your expectations. In these days the most important for us is to be guest oriented in the best possible way. Thank... More 

Northeast, OK
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed November 10, 2014

Always stay at the Best Western Carriage House Inn of Jackson, Tenn. Was born in Jackson and still have relatives there so every time we visit we stay at the Best Western. Great room and good value. Free breakfast is always good. Will stay there every time we visit.

Review collected in partnership with Best Western

Was this review helpful? Yes
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, thank you very much for your nice review after your recent stay at our Best Western Carriage House Inn & Suites. . We are delighted to hear that you enjoyed your stay and that we could exceed your expectations. In these days the most important for us is to be guest oriented in the best possible way. Thank... More 

Chattanooga, United States
1 review
4 of 5 stars Reviewed November 10, 2014

The room was nice and clean. It provided what we need for our one night stay. Check in and Check out was quick and easy. Wifi was readily available. Breakfast was offered in the morning from 6am-9am. Quality was okay, not the best. Other dining options are close by.

Review collected in partnership with Best Western

Was this review helpful? Yes
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, thank you very much for your nice review after your recent stay at our Best Western Carriage House Inn & Suites. . We are delighted to hear that you enjoyed your stay and that we could exceed your expectations. In these days the most important for us is to be guest oriented in the best possible way. Thank... More 

Crossville, Tennessee, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2014

Good motel - Best Western continues to fit our needs - clean, good breakfast, good service - a pleasant stay. Here for a basketball tournament and it fit our needs very well. Would stay here again Internet service was as good (and simple as anywhere we've stayed. .

Review collected in partnership with Best Western

Was this review helpful? Yes
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your experience! We take a lot of pride in our hotel, and it's wonderful to hear feedback that helps to validate all of our hard work! We certainly appreciate that you've remained loyal to us when traveling to the area. We are constantly making improvements, so hopefully when you return; you will... More 

too far from the wild west!
Top Contributor
229 reviews 229 reviews
98 hotel reviews
515 helpful votes 515 helpful votes
3 of 5 stars Reviewed October 23, 2014

Above average to good BW. Very close to highway & easy to find. Room access is outdoor, near many restaurants & other motels. The breakfast wasn't quite as good as most BWs. The room was very clean, almost too clean -- the carpet had just been cleaned & was still very damp in spots. Actually, the room shouldn't have been... More 

Was this review helpful? Yes 1
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your experience! We take a lot of pride in our hotel, and it's wonderful to hear feedback that helps to validate all of our hard work! We certainly appreciate that you've remained loyal to us when traveling to the area. We are constantly making improvements, so hopefully when you return; you will... More 

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Additional Information about BEST WESTERN Carriage House Inn & Suites

Address: 1936 Highway 45 Bypass, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $
Number of rooms: 49
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Also Known As:
Jackson Best Western
Best Western Jackson
Hotel Style:
#7 Business Hotel in Jackson

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