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BEST WESTERN Carriage House Inn & Suites

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1936 Highway 45 Bypass, Jackson, TN 38305
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Best prices for: 1 room 1 guest
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BEST WESTERN Carriage House Inn & Suites
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Johnson City, Tennessee
1 review
3 of 5 stars Reviewed 3 days ago NEW

I do not recommend this hotel. The staff were rude and very brusk. There were no facilities available while waiting to check in and the staff refused any assistance until after check in. The room had a musty smell and the bed was not all that comfortable. The pool was dirt and we did not use it. The in-room WiFi... More 

Review collected in partnership with Best Western

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Dublin, Ireland
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for one night while we were passing through, good nights sleep, plenty of eating places located around the hotel within walking distance. Decent breakfast next morning. room was clean and staff were very friendly

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1 review
2 of 5 stars Reviewed 1 week ago

Thankful for a good nights sleep. Rooms lacked the cleanliness we're used to. Some of the linens were torn, had to kick the base of the front door to get it to open (We're sure all the rooms are not like that). Breakfast location was kind of a hole in the wall (only 3 tables) very tight quarters. Make over... More 

Review collected in partnership with Best Western

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Travelers are raving about these Jackson hotels

Bryan, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We always pick Best Western on our travels and usually always have great stays. We love their breakfast. The bathroom was in need of repairs and the a/c unit for the room was so loud it sounded like a jet engine on take off. I'm not saying all rooms were like that but we definitely needed earrings to sleep. The... More 

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Waycross, Georgia
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms need some renovation, the pool was an eyesore, the parking lot is pot hole city coming in, their beds need replacing and breakfast was disappointing. I am only comparing this hotel to other Best Westerns I have stayed with. I would not book another visit.

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

One of the best rooms we have had on this trip. Starting with the desk clerk. He was very nice and pleasant to talk with. The room was a little small but the bathroom was huge. Everything was nice and clean and well stocked. I would recommend this hotel to anyone going to Jackson.

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Anchorage, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We found a courteous staff and well prepared room on the groundfloor to accomodate our handicapped son. The room was ready for us on our arrival. The large suite was a welcome break for us and the great rate was a breath of fresh air. Thanks to all

Review collected in partnership with Best Western

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Cincinnati, Ohio, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good place to stay, especially if you are visiting the Casey Jones museum. Clean rooms, a little dated, but clean and comfortable. It had everything we needed. Close to restaurants, shopping and right across the street from the Casey Jones Village, with the museum and shops.

Review collected in partnership with Best Western

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Woodbridge
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room was clean and comfortable. TV and Internet worked well. Staff was friendly and helpful. A good place to get some rest on a cross country trip. The room was a little small but OK for the two of us.

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Memphis, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 28, 2015

I did not feel comfortable at this hotel. The room had a very bad odor. The remote to the tv did not work. They gave me linen to walk out of the hotel with instead of taking to my room for me. The sleeper couch was filthy. The linen on it smelled just like urine. The linen was filthy.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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