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BEST WESTERN Carriage House Inn & Suites

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1936 Highway 45 Bypass, Jackson, TN 38305
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Best prices for: 1 room 1 guest
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BEST WESTERN Carriage House Inn & Suites
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BEST WESTERN Carriage House Inn & Suites
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128 reviews from our community

Traveler rating
    34
    33
    32
    15
    14
See reviews for
37
32
7
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
Top Contributor
130 reviews 130 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am a BW Diamond Member and use the chain because I have found it to be the most consistent in providing services and cleanliness in a motel. This however was not my best BW experience ... The staff I dealt with were fine and function of things such as wifi were good as well. My issue came with cleanliness... More 

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Springboro, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

On the web site there is a number to call to reserve a room. it take you to a there party company. they do not till you they are a third party and about upcharge till they have your info. they give you what the charge is and are included upcharge. i did know untill i got to inn how... More 

Review collected in partnership with Best Western

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1 review
1 of 5 stars Reviewed 2 weeks ago

Hugely disappointing. Reservations were not correct, forced to wait outside lobby (doors locked) to deal with issues. Front desk staff on phone through the entire check-in process and did nothing to communicate issues. Staff had no authority to deal with issues and mistakes that were clearly theirs. Little or no attempt to deal with customer satisfaction. Room substandard. Extra billing... More 

Review collected in partnership with Best Western

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Richmond, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Well suited for extended or short stay. I had a suite which was under utilized during my overnight stay. Staff was attentive; displayed customer satisfaction. Parking is limited for trucks, RVs, and trailers.

Review collected in partnership with Best Western

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Fort Smith, Arkansas
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Clean hotel, but at 2 in the morning they don't let you in to their front dest area, you have to deal with a window and a slot!! Room we requested was a king non-smoking, but the only one available was a 'suite' which we did not need for our 7 hour stay!! Bed was very comfortable though and they... More 

Review collected in partnership with Best Western

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The located this hotel on Trip adviser. Had to fly in to Nashville from Washington state for a family funeral. It was dark and raining. We are in our seventies, the room they gave us was upstairs, outside entrance, and not well lighted. I returned to the front desk and requested a downstairs room, we got one out front and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Denton, TX, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Our stay was great, staff friendly and the bed was perfect. The location was very close to I-40 with may food establishments and businesses in the area. We were very pleased with our stay in Jackson, Tennessee and would stay in the Best Western Carriage House Inn & Suites again. The trip and stay was very relaxing to my wife... More 

Review collected in partnership with Best Western

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

I gladly recommend this hotel to anyone. It is very clean and the rooms are modern and appear to be recently refurbished. Excellent quality bed. Handy to interstate with lots of eating places nearby. Can be in downtown Memphis in about an hour.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 9, 2015 via mobile

Had a great nights rest here, rooms are spacious and clean, beds are very comfortable. The only complaint I have is the sidewalks and front entrance area was very unsafe due to a snow storm the night before, I would think for safety reasons they would've had the sidewalks cleared and treated better with salt (sidewalks had a path the... More 

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Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, thank you very much for your nice review after your recent stay at our Best Western Carriage House Inn & Suites. . We are delighted to hear that you enjoyed your stay and that we could exceed your expectations. In these days the most important for us is to be guest oriented in the best possible way. Thank... More 

Colorado
Top Contributor
57 reviews 57 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 8, 2015

We stayed here during the rare day that this area gets snow. Let our room at 9:00 walking in 4 inches of snow, as well as treacherous steps that had not been touched by any snow removal. All they had was a rake and a broom - but even these were not used to clear any snow around the area.... More 

Was this review helpful? Yes 1
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your experience! We take a lot of pride in our hotel, and it's wonderful to hear feedback that helps to validate all of our hard work! We certainly appreciate that you've remained loyal to us when traveling to the area. We are constantly making improvements, so hopefully when you return; you will... More 

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