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BEST WESTERN Carriage House Inn & Suites

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1936 Highway 45 Bypass, Jackson, TN 38305
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Best prices for: 1 room 1 guest
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BEST WESTERN Carriage House Inn & Suites
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149 Reviews from our TripAdvisor Community

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Traveler rating
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    40
    37
    19
    17
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48
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (40)
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Allen, Texas
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Jackson is our go-to place to stop on our frequently traveled route between TX and VA. There are so many hotels, that the prices are generally the best you'll find along I-40 for a few hours in either direction. On our most recent trip, we were needing to book either 2 rooms or find a suite that slept 6. I... More 

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Lockesburg, Arkansas
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Anytime you need a place to relax and unwind from a day on the road this is the place to stop. Central to restaurants and shopping needs. Gas is handy. It has easy access to and from I-40. The room and the amenities were very pleasant. Breakfast was good. The staff here is very well trained and very efficient.

Review collected in partnership with Best Western

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Springfield, Missouri
1 review
1 of 5 stars Reviewed 1 week ago

Room 217. Had a foul odor that wouldn't go away. Had dirty sheets and a long black hair, indicating the bed hadn't been changed. Told we had to change sheets ourselves. Blanket was full of burn holes and in a non-smoking room. Breakfast was bad. Sausages were saturated with grease, watered down orange juice and coffee was weak. Eggs cold.... More 

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Travelers are raving about these Jackson hotels

1 review
2 of 5 stars Reviewed 2 weeks ago

We were going to a singing in Jackson, TN and were looking forward to a few nights in a motel. Not in this particular motel again. Because when we travel we would like to be treated like guest not just somebody that are occupancy a room for your monetary benefit.

Review collected in partnership with Best Western

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Texas City, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in room 114. Bathroom appears to be ADA compliant but the hall to the bathroom is crowded in by the mini fridge and microwave cart and too narrow for a walker or wheelchair.The bathroom lighting is very dim and upon arrival the bathroom needed much attention; the floor was dirty and littered with scraps of toilet paper and... More 

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Level Contributor
15 reviews
3 of 5 stars Reviewed 3 weeks ago

Facilities were average, below average of my Best Western expectations. The easy chair in the room appeared to need a good cleaning. Internet was good. I prefer inside entry to rooms, this hotel had outside entry.

Review collected in partnership with Best Western

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Clarkson, Kentucky, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

A good place to stay. The service was good and the hotel was clean. Breakfast items were well presented and included several protein choices, an essential for me. Mr only complaint was my sheet didn't fit the bed very well and came loose during the night.

Review collected in partnership with Best Western

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Carolynn H, Front Office Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Rowlett, TX
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Poor maid service - room was NOT cleaned properly. There was a spot on the easy chair that looked like someone had vomited on the chair. They attempted to clean the chair - but couldn't get the spot out. They chose to leave the soiled chair in the room, which was AWFUL!! There was also a pair of flip flops... More 

Review collected in partnership with Best Western

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Johnson City, Tennessee
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

I do not recommend this hotel. The staff were rude and very brusk. There were no facilities available while waiting to check in and the staff refused any assistance until after check in. The room had a musty smell and the bed was not all that comfortable. The pool was dirt and we did not use it. The in-room WiFi... More 

Review collected in partnership with Best Western

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Dublin, Ireland
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 24, 2015

We stayed here for one night while we were passing through, good nights sleep, plenty of eating places located around the hotel within walking distance. Decent breakfast next morning. room was clean and staff were very friendly

Was this review helpful? Yes
Carolynn H, Front Office Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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