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BEST WESTERN Carriage House Inn & Suites

2.5 of 5 1936 Highway 45 Bypass, Jackson, TN 38305
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BEST WESTERN Carriage House Inn & Suites
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BEST WESTERN Carriage House Inn & Suites
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117 reviews from our community

Traveler rating
    31
    31
    28
    14
    13
See reviews for
34
28
6
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (25)
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    (43)
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West Frankfort, United States
1 review
5 of 5 stars Reviewed 1 week ago

One of the better BW I have stayed in. I would recommend this particular BW to anyone. When traveling through this area again. I would most certainly stay here again. However, I don't see the necessity to require 200 characters in order to submit a review.

Review collected in partnership with Best Western

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Erie, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was as nice as the Hilton Garden Inn we stayed at in Shreveport minus the pool & hot tub. The night clerk was very helpful. The accommodations were typical for a hotel in this price range. The shower & water pressure were great.

Review collected in partnership with Best Western

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Jackson, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Surprised by the great service for the super price. An added bonus of a tasty breakfast to include eggs, waffles and meats was nice. The big winner for us was the pet friendly room. Thanks to the friendly staff and working wifi.

Review collected in partnership with Best Western

Was this review helpful? Yes
muscle shoals, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

low to mid quality mattresses.... desk clerk had to go borrow plates from another hotel because the management did not resupply him even thou they were told they were running out of plates... Management has put very little effort into breakfast...much better quality of breakfast at other hotel..

Review collected in partnership with Best Western

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Euless, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

A quite usual Best Western. This property had an an efficient staff and the check in was efficient. The room was clean and all the amenities, with the exception of the wireless internet were satisfactory. The internet being either weak or unstable is more pandemic to Best Western than unique to this property. That notwithstanding, this motel is a good... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Contributor
19 reviews 19 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 30, 2014

We were passing through and needed a place to stay. We usually stay at Best Western b/c they are remodeled and offer great customer service. This one was not as neatly redone as other BW. The room needs some maintenance and the toilet randomly flushes or something. Plus, it's noisy . The coffee was weak too, which was really sad.... More 

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Senior Contributor
47 reviews 47 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 20, 2014

It was an Ok one night stay. The room we stayed in was clean and comfortable for our short stay. We passed up the breakfast. This location isn't as up to date as most Best Westerns now days but it wasn't bad. We would stay again if passing back through Jackson.

Was this review helpful? Yes
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, thank you very much for your nice review after your recent stay at our Best Western Carriage House Inn & Suites. . We are delighted to hear that you enjoyed your stay and that we could exceed your expectations. In these days the most important for us is to be guest oriented in the best possible way. Thank... More 

Jackson, United States
1 review
5 of 5 stars Reviewed December 18, 2014

great staff, room very pleasant and clean, definitely a place to come back and stay. They also offered smoking rooms which is a priority for me. Location was good as next to the interstate and several choices of restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, thank you very much for your nice review after your recent stay at our Best Western Carriage House Inn & Suites. . We are delighted to hear that you enjoyed your stay and that we could exceed your expectations. In these days the most important for us is to be guest oriented in the best possible way. Thank... More 

Top Contributor
61 reviews 61 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed December 2, 2014

Since we suddenly decided to spend the night along the highway going through Jackson, TN, we chose the Best Western. The room smelled old and faintly of cat urine, the furniture had stains, the mattress was lumpy and the toilet flushed every 30 minutes through the night. Too tired to move to another hotel, but my husband and I both... More 

Was this review helpful? Yes 1
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

On behalf of Best Western Carriage House Inn & Suites, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. I am sure you would pardon the mistake on our part this time and... More 

El Dorado, Arkansas
Top Contributor
58 reviews 58 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 17, 2014

We use Best Westerns when we travel by car because they are consistently clean and comfortable...This motel had an excellent staff but the rooms were in dire need of upgrading....While they were clean all of the furnishings were not up to the standards of most Best Westerns.....

Was this review helpful? Yes 1
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

On behalf of Best Western Carriage House Inn & Suites, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. I am sure you would pardon the mistake on our part this time and... More 

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Additional Information about BEST WESTERN Carriage House Inn & Suites

Address: 1936 Highway 45 Bypass, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Carriage House Inn & Suites 2.5*
Number of rooms: 49
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Also Known As:
Jackson Best Western
Best Western Jackson

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