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All 5 Hixson hotels

Holiday Inn Express Hotel & Suites Chattanooga-Hixson

2.5 of 5 Hotel   |   4820 Hixson Pike, Hixson, TN 37343
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Holiday Inn Express Hotel & Suites Chattanooga-Hixson
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75%
Ranked #2 of 5 hotels in Hixson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Nett4
  • Overview
  • Reviews (109)
  • Photos (37)
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109 people have reviewed this hotel

Traveler rating
    63
    19
    7
    4
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
20 reviews 20 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We came to Chattanooga for a family vacation. The surrounding businesses are older but not a "bad area" at all. Only about a 15 min drive to downtown Chattanooga. Wonderful staff & clean, comfortable accommodations. The breakfast was great with lots of variety. My boys really enjoyed the pool too. I would definitely stay again. Great customer service!

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to fill out this wonderful review about hotel. Customer service is the number one thing we focus on at our hotel. We work hard to make sure that every guest that stays with us has a great experience. We hope that if you return to our area we will get another chance... More

Alabama
Top Contributor
80 reviews 80 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 17, 2014

Having been in 3 Holiday Inn Expresses in 3 states in one week, this was the least upscale with seriously sketchy looking surrounding real estate but had the best breakfast and best service. One party in our group did have their room given away early though. Front desk staff was polite, friendly and considerate. Breakfast ladies rock, but my bed... More

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I sincerely apologize that you had anything less then an excellent stay with us. I'm so happy to hear though that my staff was wonderful to you during your stay and I assure you we are working hard at making this hotel better every day. More

1 review
1 of 5 stars Reviewed June 8, 2014

This is the first time I have ever been disappointed with Holiday Inn express. It was a BIG disappointment too! Dirty unkept rooms, loud, bad guest sercive! Dont pull out the couch beds!!!! :(... SICK

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I can only say how very sorry we are that you had such a horrible experience with us. I can't even begin to explain what was going on with your stay since I am just stunned and surprised that this happened to you. I can assure you that this is just not the norm for us in anyway. I hope... More

Hermitage
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 2, 2014

I stay at this Holiday Inn Express when I am working in Chattanooga. I have stayed many times over the years. I always have a great stay. The rooms are comfortable and quite. They are in need of a little upgrading but overall it's a very nice place to stay. They have a very friendly and helpful staff. Jake at... More

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

First off I want to thank you for being such a loyal customer of ours. We know that you have so many other choices of hotels to stay with during your travels into our area, and that you picked ours really mean a lot to us. We strive to make sure that all of guests feel at home with us... More

Wichita Falls, Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 9, 2014

This is the second time I stayed here and altough my last visit was unpleasant, the hotel has actually gotten worse. To be fair, I did not try the breakfast (may be delicious) nor did I engage with the staff with my concerns (they may have fixed everything). But the hotel overall was disappointing. The room was well below what... More

Was this review helpful? Yes
GMHeather, Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I can't even express how so very sorry we are that you had anything less then an excellent stay with us. We work hard every day to improve ourselves, to give you nothing but the best service. I have no excuses for what happened during your stay and I will not even begin to explain myself away. I can only... More

Parsons, Tennessee
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2014

We were here is a small group. They made our group feel very welcome and everyone in the group had a great experience. It was fantastic. The staff at this hotel go above and beyond. As frequent travelers, this hotel has one of the best staff teams of any that I have been to. That is worth a lot! The... More

Was this review helpful? Yes 1
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to write this review. We love to hear about how wonderful our staff is to all of our guests. We work hard at making sure you have a wonderful stay and that you feel this is your home away from home. We hope that you will come back soon and stay with... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2014

We were there in winter and the indoor heated pool is great. I feel safe here and all the employees are so helpful and nice. Free easy WiFi, good parking I couldn't ask for more. The free breakfast in the morning really saves us money. They have so many choices of breakfast food and so well stocked. Oh and remember... More

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to write this review. We appreciate all the wonderfully good words you had about our hotel and especially about our breakfast staff. They work hard to not just provide you with hot food but great service as well. We may not have a restaurant like our counterparts, but we sure try our... More

Hixson, TN
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 19, 2014 via mobile

We are long term holiday inn rewards members, having been in the highest tier multiple times due to the amount of our travel. We made reservations as this hotel after having to come to Chattanooga to deal with a serious medical issue with a family member. When we checked in, the small parking lot was already almost completely full. We... More

Was this review helpful? Yes 3
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

All I can say is that I truly apologize for your horrible stay with us and as the General Manager, I am just appalled by the behavior of my front desk staff member that treated you in such a way. Please know that this is not the norm for our hotel as you can see with previous reviews. We do... More

Soddy Daisy, Tennessee
1 review
4 of 5 stars Reviewed January 18, 2014

The staff is very nice. Room was very clean. Only complaint is I left my cell phone charger and called to see if anyone had turned it in and had not....pretty much my fault anyways. Other than that awesome stay,great breakfast,workout and relaxing! A bit easy to pass the road to turn in,pay attention.

Was this review helpful? Yes
GMHeather, Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to write this wonderful review. I'm so sorry to hear that we were unable to find your charger for you. I'm happy to hear though that everything else about your stay was to your satisfaction. We are working hard at making our hotel a great place to stay. We hope that if... More

Atlanta, Georgia
Contributor
17 reviews 17 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 4, 2013

There is no typical large Holiday Inn Express sign outside and the hotel is not too wide on the doad side so you can easily drive past, as others have mentioned its between a gun range and a liquor store and opposite a Comfort Inn which is easily visible. Breakfast was very well attended by the staff who kept refilling... More

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Once again, our sincere apologies that your stay was anything less then perfect. We hope that the apology letter that we sent and the points that we awarded you were sufficient enough to help correct the less than great experience you had with us. We try our hardest to go above and beyond for all of guests, but we know... More

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Additional Information about Holiday Inn Express Hotel & Suites Chattanooga-Hixson

Address: 4820 Hixson Pike, Hixson, TN 37343
Phone Number:
Location: United States > Tennessee > Hixson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chattanooga-Hixson 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Chattanooga-Hixson
Holiday Inn Express Hixson
Holiday Inn Hixson
Hixson Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the newest contemporary designed hotel Chattanooga has to offer. The Holiday Inn Express Hotel & Suites Hixson was designed with the modern traveler in mind, and is one of the only 100% non-smoking hotels in Chattanooga. The hotel is minutes away from downtown Chattanooga and the newly redeveloped River Front. Situated in Hixson the hotel is close to Chickamauga Lake and Marina, TVA, Northgate Mall, the Champions Tennis Club and numerous restaurants. This hotel in Chattanooga is also centrally located within a short drive of the South s biggest cities: Atlanta, Nashville, Knoxville, and Birmingham. Special amenities the hotel has to offer are free high speed Internet access, indoor heated pool and hot tub, micro/fridges, free hot deluxe continental breakfast, and a host of others. Businesses: TVA (Tennessee Valley Authority) and Sequoyah Nuclear Power Plant, DuPont, Komatsu, Gold Bond, Little Debbie (McKee Bakeries), Enterprise South, UTC, Erlanger Hospital, Memorial Hospital, Park Ridge Hospital, Central Baptist Church, Chattanooga Funeral Home. Attractions: Tennessee Aquarium, Downtown Chattanooga, Tennessee River Walk, Tennessee Rail Road Museum, Look Out Mountain (Ruby Falls, Rock City, Incline Railway), Chickamauga Dam/Lake, Chester Frost Park. ... more   less 
Number of rooms
70

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