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All 5 Hixson hotels

Holiday Inn Express Hotel & Suites Chattanooga-Hixson

2.5 of 5 Hotel   |   4820 Hixson Pike, Hixson, TN 37343
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Holiday Inn Express Hotel & Suites Chattanooga-Hixson
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74%
Ranked #2 of 5 Hotels in Hixson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Scott L Germantown, Tennessee
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111 reviews from our community

Traveler rating
    64
    19
    8
    4
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Germantown, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay in hotels 8-10 nights a month, mostly for business. I look for two things, Clean Rooms (bed, bathroom, carpet, mainly) and Friendly staff (front desk, food handlers, and cleaning staff). This HI Express had both. I did have a hard time finding the location, the front sign is not lit and the hotel is on a slim piece... More

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Warrenton, Virginia
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 3, 2014

Walking into the hotel, it smells and looks nice. Pleasant employees, all of them... especially the morning staff that handled breakfast. Coffee always available. Good breakfasts (although ending breakfast at 9:30 is a bit early in my opinion.) Room (family suite) was fairly clean when we entered it, although a little more thoroughness would be nice. (Found an M&M and... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Dear Ben P, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. On the other hand, I would like to apologize for... More

Contributor
18 reviews 18 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2014 via mobile

We came to Chattanooga for a family vacation. The surrounding businesses are older but not a "bad area" at all. Only about a 15 min drive to downtown Chattanooga. Wonderful staff & clean, comfortable accommodations. The breakfast was great with lots of variety. My boys really enjoyed the pool too. I would definitely stay again. Great customer service!

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GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to fill out this wonderful review about hotel. Customer service is the number one thing we focus on at our hotel. We work hard to make sure that every guest that stays with us has a great experience. We hope that if you return to our area we will get another chance... More

Alabama
Top Contributor
83 reviews 83 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 17, 2014

Having been in 3 Holiday Inn Expresses in 3 states in one week, this was the least upscale with seriously sketchy looking surrounding real estate but had the best breakfast and best service. One party in our group did have their room given away early though. Front desk staff was polite, friendly and considerate. Breakfast ladies rock, but my bed... More

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I sincerely apologize that you had anything less then an excellent stay with us. I'm so happy to hear though that my staff was wonderful to you during your stay and I assure you we are working hard at making this hotel better every day. More

1 review
1 of 5 stars Reviewed June 8, 2014

This is the first time I have ever been disappointed with Holiday Inn express. It was a BIG disappointment too! Dirty unkept rooms, loud, bad guest sercive! Dont pull out the couch beds!!!! :(... SICK

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I can only say how very sorry we are that you had such a horrible experience with us. I can't even begin to explain what was going on with your stay since I am just stunned and surprised that this happened to you. I can assure you that this is just not the norm for us in anyway. I hope... More

Hermitage
Top Contributor
52 reviews 52 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 2, 2014

I stay at this Holiday Inn Express when I am working in Chattanooga. I have stayed many times over the years. I always have a great stay. The rooms are comfortable and quite. They are in need of a little upgrading but overall it's a very nice place to stay. They have a very friendly and helpful staff. Jake at... More

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GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

First off I want to thank you for being such a loyal customer of ours. We know that you have so many other choices of hotels to stay with during your travels into our area, and that you picked ours really mean a lot to us. We strive to make sure that all of guests feel at home with us... More

Wichita Falls, Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 9, 2014

This is the second time I stayed here and altough my last visit was unpleasant, the hotel has actually gotten worse. To be fair, I did not try the breakfast (may be delicious) nor did I engage with the staff with my concerns (they may have fixed everything). But the hotel overall was disappointing. The room was well below what... More

Was this review helpful? Yes
GMHeather, Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I can't even express how so very sorry we are that you had anything less then an excellent stay with us. We work hard every day to improve ourselves, to give you nothing but the best service. I have no excuses for what happened during your stay and I will not even begin to explain myself away. I can only... More

Parsons, Tennessee
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2014

We were here is a small group. They made our group feel very welcome and everyone in the group had a great experience. It was fantastic. The staff at this hotel go above and beyond. As frequent travelers, this hotel has one of the best staff teams of any that I have been to. That is worth a lot! The... More

Was this review helpful? Yes 1
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to write this review. We love to hear about how wonderful our staff is to all of our guests. We work hard at making sure you have a wonderful stay and that you feel this is your home away from home. We hope that you will come back soon and stay with... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2014

We were there in winter and the indoor heated pool is great. I feel safe here and all the employees are so helpful and nice. Free easy WiFi, good parking I couldn't ask for more. The free breakfast in the morning really saves us money. They have so many choices of breakfast food and so well stocked. Oh and remember... More

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to write this review. We appreciate all the wonderfully good words you had about our hotel and especially about our breakfast staff. They work hard to not just provide you with hot food but great service as well. We may not have a restaurant like our counterparts, but we sure try our... More

Hixson, TN
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 19, 2014 via mobile

We are long term holiday inn rewards members, having been in the highest tier multiple times due to the amount of our travel. We made reservations as this hotel after having to come to Chattanooga to deal with a serious medical issue with a family member. When we checked in, the small parking lot was already almost completely full. We... More

Was this review helpful? Yes 4
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

All I can say is that I truly apologize for your horrible stay with us and as the General Manager, I am just appalled by the behavior of my front desk staff member that treated you in such a way. Please know that this is not the norm for our hotel as you can see with previous reviews. We do... More

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Additional Information about Holiday Inn Express Hotel & Suites Chattanooga-Hixson

Address: 4820 Hixson Pike, Hixson, TN 37343
Phone Number:
Location: United States > Tennessee > Hixson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chattanooga-Hixson 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Chattanooga-Hixson
Holiday Inn Express Hixson
Holiday Inn Hixson
Hixson Holiday Inn

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