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Holiday Inn Express Hotel & Suites Chattanooga-Hixson

2.5 of 5 4820 Hixson Pike, Hixson, TN 37343
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Chattanooga-Hixson
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Holiday Inn Express Hotel & Suites Chattanooga-Hixson
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114 reviews from our community

Traveler rating
    66
    19
    8
    4
    17
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53
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Fletcher, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I had a great stay at the hotel. Wonderful front desk staff! Great breakfast area and the food was wonderful. The hotels pool and hot tub area were very clean and the workout room was great. Would definitely recommend to anyone.

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to write this really nice review on our hotel. It seems that you had a wonderful stay with us to which I am very pleased to hear. We hope that you will choose to stay with us again in the future. More 

North Carolina
1 review
1 of 5 stars Reviewed October 29, 2014

We made reservations several weeks ahead of time but received a phone call from the hotel the day before we were scheduled to stay there. Their computer had a "glitch" and they did not have availability on one of the nights of our stay. This was a big weekend in Chattanooga (The Head of the Hooch) and most hotels were... More 

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Once again, I am so terribly sorry for the inconvenience that you experienced and the error that was made. It is indeed unfortunate that the system made so many errors with yours and so many other reservations during such a busy weekend. If there was some sort of deal that we could have made with another Holiday Inn Express we... More 

Easton, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

The staff greeted me in a very friendly manner. They had me checked in within 5 minutes. The hotel is very clean, and my room is very clean. It appears that the internet is very fast from my room (322). http://www.speedtest.net/my-result/3779603285, and this is the first thing I look for when I'm away.

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to fill out this wonderful review. I'm so pleased to hear that you had such a pleasant stay with us and found our internet and rooms much to your liking. We hope to see you again soon. More 

Germantown, Tennessee
1 review
5 of 5 stars Reviewed September 2, 2014

I stay in hotels 8-10 nights a month, mostly for business. I look for two things, Clean Rooms (bed, bathroom, carpet, mainly) and Friendly staff (front desk, food handlers, and cleaning staff). This HI Express had both. I did have a hard time finding the location, the front sign is not lit and the hotel is on a slim piece... More 

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to fill out this wonderful review about our clean and friendly hotel. We strive to create a great atmosphere for all of our guests and we always appreciate the kind words that are said about us. Just to let you know, our big sign is now brightly lit so for any future... More 

Warrenton, Virginia
Contributor
13 reviews 13 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 3, 2014

Walking into the hotel, it smells and looks nice. Pleasant employees, all of them... especially the morning staff that handled breakfast. Coffee always available. Good breakfasts (although ending breakfast at 9:30 is a bit early in my opinion.) Room (family suite) was fairly clean when we entered it, although a little more thoroughness would be nice. (Found an M&M and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Dear Ben P, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. On the other hand, I would like to apologize for... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2014 via mobile

We came to Chattanooga for a family vacation. The surrounding businesses are older but not a "bad area" at all. Only about a 15 min drive to downtown Chattanooga. Wonderful staff & clean, comfortable accommodations. The breakfast was great with lots of variety. My boys really enjoyed the pool too. I would definitely stay again. Great customer service!

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

Thank you so much for taking the time to fill out this wonderful review about hotel. Customer service is the number one thing we focus on at our hotel. We work hard to make sure that every guest that stays with us has a great experience. We hope that if you return to our area we will get another chance... More 

Alabama
Top Contributor
91 reviews 91 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 17, 2014

Having been in 3 Holiday Inn Expresses in 3 states in one week, this was the least upscale with seriously sketchy looking surrounding real estate but had the best breakfast and best service. One party in our group did have their room given away early though. Front desk staff was polite, friendly and considerate. Breakfast ladies rock, but my bed... More 

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I sincerely apologize that you had anything less then an excellent stay with us. I'm so happy to hear though that my staff was wonderful to you during your stay and I assure you we are working hard at making this hotel better every day. More 

1 review
1 of 5 stars Reviewed June 8, 2014

This is the first time I have ever been disappointed with Holiday Inn express. It was a BIG disappointment too! Dirty unkept rooms, loud, bad guest sercive! Dont pull out the couch beds!!!! :(... SICK

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I can only say how very sorry we are that you had such a horrible experience with us. I can't even begin to explain what was going on with your stay since I am just stunned and surprised that this happened to you. I can assure you that this is just not the norm for us in anyway. I hope... More 

Hermitage
Top Contributor
60 reviews 60 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 2, 2014

I stay at this Holiday Inn Express when I am working in Chattanooga. I have stayed many times over the years. I always have a great stay. The rooms are comfortable and quite. They are in need of a little upgrading but overall it's a very nice place to stay. They have a very friendly and helpful staff. Jake at... More 

Was this review helpful? Yes
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

First off I want to thank you for being such a loyal customer of ours. We know that you have so many other choices of hotels to stay with during your travels into our area, and that you picked ours really mean a lot to us. We strive to make sure that all of guests feel at home with us... More 

Wichita Falls, Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 9, 2014

This is the second time I stayed here and altough my last visit was unpleasant, the hotel has actually gotten worse. To be fair, I did not try the breakfast (may be delicious) nor did I engage with the staff with my concerns (they may have fixed everything). But the hotel overall was disappointing. The room was well below what... More 

Was this review helpful? Yes
GMHeather, Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review

I can't even express how so very sorry we are that you had anything less then an excellent stay with us. We work hard every day to improve ourselves, to give you nothing but the best service. I have no excuses for what happened during your stay and I will not even begin to explain myself away. I can only... More 

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Additional Information about Holiday Inn Express Hotel & Suites Chattanooga-Hixson

Address: 4820 Hixson Pike, Hixson, TN 37343
Phone Number:
Location: United States > Tennessee > Hixson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chattanooga-Hixson 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Chattanooga-Hixson
Holiday Inn Express Hixson
Holiday Inn Hixson
Hixson Holiday Inn

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