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All 6 Hermitage hotels

Vista Inn & Suites Airport East

2.0 of 5 Hotel   |   5770 Old Hickory Boulevard, Hermitage, TN 37076
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Vista Inn & Suites Airport East
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28%
Ranked #5 of 6 hotels in Hermitage
  • Overview
  • Reviews (25)
  • Photos (29)
  • Amenities
  • Room tips (2)
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25 people have reviewed this hotel

Traveler rating
    0
    6
    3
    2
    14
See reviews for
3
5
1
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 of 5 stars Reviewed 1 week ago

We were tired and rented a room for the night. Mold on the ceiling in the bathroom, light bulbs burned out, just a place to sleep. Hopefully car will not be broken into. Shampoo in little packets, one tiny bar of soap. I am not about to take a bath in that tub. As I said just a place to... More

Was this review helpful? Yes
Pasadena, Maryland
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I recently stayed at The Vista Inn. We've been doing some traveling lately so we have had our share if bad hotels but this was by far the worst. When we got here we paid $70.75 for a room. When we went to the room the girl at the front desk gave us it was still being... More

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Knoxville, Tennessee
1 review
1 of 5 stars Reviewed March 16, 2014

Reservation counter via travelnow.com made these reservations for us over the phone assuring us it was a safe place to stay. Obviously since we were on the phone with them we did not have an opportunity to see these reviews but I am certain they did and they assured us it was a nice place. It was so disgusting we... More

Was this review helpful? Yes
Taylorsville, Kentucky
2 reviews
1 of 5 stars Reviewed October 22, 2013

Sleeping in our car would have been a better option than this "horribly nasty place"!! Every hotel close to Nashville was booked for 8/31/2013 & we needed a room so we took it. In hind sight, I would have paid triple some where else just to have been able to sleep in a nice, clean room! I did not walk... More

Was this review helpful? Yes
Grand Rapids, Michigan
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 29, 2013

. Not knowing the area, we went online to find a room. We were sadly disappointed that the couple of good reviews we saw from the past were outdated. Our room had no outlet covers. The hotel itself was dirty. The signs posted did not even make sense. The breakfast advertised did not have any variety. Hope you like waffles... More

Was this review helpful? Yes
OSD, Operations Support Director at Vista Inn & Suites Airport East, responded to this review

thank you for your comments on your most recent stay. It is obvious that we failed to meet your expectations. This surprises me because we have almost finished our renovations of the property. I believe we must have mistakenly put you in an unrenovated room. We have a 100% guest satisfaction policy. I wish I had the opportunity to speak... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 6, 2013 via mobile

I am a general manager of a business so I know how frustrating it is to get customer complaints. There are some complaints tho that we as managers can learn from. This motel is by far the worst I have ever stayed at. I travel a lot and I have never ever paid for a stay and left the same... More

Was this review helpful? Yes
OSD, Owner at Vista Inn & Suites Airport East, responded to this review

first, I must apologize for the condition and the experience that you incurred at the property. There is no excuse for what you encountered in your room. I wish I had the opportunity to correct what you experienced why you are here. We try very hard to meet and exceed our guests expectations and obviously we failed miserably with you.... More

Newburgh, Indiana
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 11, 2013 via mobile

I booked this hotel as a non cancelable rate. We drove up, saw some "questionable business dealings between people" and what could only be described as an "alleged prostiute finding employment." My children were terrified, and we decided by the look of the hotel and the people loitering there we could not put our family in this hotel. My husband... More

Was this review helpful? Yes 1
Blaine, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 30, 2013

My husband had to work a overnight job in Nashville and this hotel was booked for me to sleep in so I could drive him home the next day. After checking in we went to the room to find BLOOD on the floor and wall of the bathroom not to mention the all over dirtiness of the room. Out of... More

Was this review helpful? Yes 1
OSD, Owner at Vista Inn & Suites Airport East, responded to this review

After reading your comments. I too was very shocked at the condition of the room that you were checked into. We pride ourselves here in taking care of the guests and obviously there was some major breakdown in that procedure. We take all the comments very seriously and act on every one of them. Again I apologize the employee that... More

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 30, 2012 via mobile

Arrived late one night, usually stay at the Doubletree, but they were full. The Vista Inn was nearby, so I gave them a try. I didn't know you could still get a room for under $50. Thankfully my wife wasn't with me, she would have refused, but I was tired and they had a bed. Not the cleanest motel, but... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed July 16, 2012 via mobile

my name is angel and stay way from this hotel i give there hotel a grade 0

Was this review helpful? Yes
OSD, Owner at Vista Inn & Suites Airport East, responded to this review

We greatly appreciate the reviews that are guests give us this is one of the many ways that we try to improve your experience at our property. I am very sorry for that conditions that you experienced in your room. This is by no means the standard that we try to have. We have 100% guaranteed policy here. I wish... More

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Additional Information about Vista Inn & Suites Airport East

Address: 5770 Old Hickory Boulevard, Hermitage, TN 37076
Location: United States > Tennessee > Hermitage
Price Range (Based on Average Rates): $
Hotel Class:2 star — Vista Inn & Suites Airport East 2*
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Also Known As:
Vista Inn & Suites Airport East Hotel Hermitage
Vista Inn And Suites Airport East
Vista Hotel Hermitage

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
100

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