We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 6 Hermitage hotels

Vista Inn & Suites Airport East

2.0 of 5 Hotel   |   5770 Old Hickory Boulevard, Hermitage, TN 37076
Hotel amenities
Save Saved
You added Vista Inn & Suites Airport East to your Saves list
Vista Inn & Suites Airport East
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
30%
Ranked #5 of 6 hotels in Hermitage
Write a Review

23 people have reviewed this hotel

Traveler rating
    0
    6
    3
    1
    13
See reviews for
3
4
1
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Knoxville, Tennessee
1 review
1 of 5 stars Reviewed 4 weeks ago

Reservation counter via travelnow.com made these reservations for us over the phone assuring us it was a safe place to stay. Obviously since we were on the phone with them we did not have an opportunity to see these reviews but I am certain they did and they assured us it was a nice place. It was so disgusting we... More

Was this review helpful? Yes
Taylorsville, Kentucky
2 reviews
1 of 5 stars Reviewed October 22, 2013

Sleeping in our car would have been a better option than this "horribly nasty place"!! Every hotel close to Nashville was booked for 8/31/2013 & we needed a room so we took it. In hind sight, I would have paid triple some where else just to have been able to sleep in a nice, clean room! I did not walk... More

Was this review helpful? Yes
Grand Rapids, Michigan
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 29, 2013

. Not knowing the area, we went online to find a room. We were sadly disappointed that the couple of good reviews we saw from the past were outdated. Our room had no outlet covers. The hotel itself was dirty. The signs posted did not even make sense. The breakfast advertised did not have any variety. Hope you like waffles... More

Was this review helpful? Yes
OSD, Operations Support Director at Vista Inn & Suites Airport East, responded to this review

thank you for your comments on your most recent stay. It is obvious that we failed to meet your expectations. This surprises me because we have almost finished our renovations of the property. I believe we must have mistakenly put you in an unrenovated room. We have a 100% guest satisfaction policy. I wish I had the opportunity to speak... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 6, 2013 via mobile

I am a general manager of a business so I know how frustrating it is to get customer complaints. There are some complaints tho that we as managers can learn from. This motel is by far the worst I have ever stayed at. I travel a lot and I have never ever paid for a stay and left the same... More

Was this review helpful? Yes
OSD, Owner at Vista Inn & Suites Airport East, responded to this review

first, I must apologize for the condition and the experience that you incurred at the property. There is no excuse for what you encountered in your room. I wish I had the opportunity to correct what you experienced why you are here. We try very hard to meet and exceed our guests expectations and obviously we failed miserably with you.... More

Newburgh, Indiana
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 11, 2013 via mobile

I booked this hotel as a non cancelable rate. We drove up, saw some "questionable business dealings between people" and what could only be described as an "alleged prostiute finding employment." My children were terrified, and we decided by the look of the hotel and the people loitering there we could not put our family in this hotel. My husband... More

Was this review helpful? Yes 1
Blaine, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 30, 2013

My husband had to work a overnight job in Nashville and this hotel was booked for me to sleep in so I could drive him home the next day. After checking in we went to the room to find BLOOD on the floor and wall of the bathroom not to mention the all over dirtiness of the room. Out of... More

Was this review helpful? Yes 1
OSD, Owner at Vista Inn & Suites Airport East, responded to this review

After reading your comments. I too was very shocked at the condition of the room that you were checked into. We pride ourselves here in taking care of the guests and obviously there was some major breakdown in that procedure. We take all the comments very seriously and act on every one of them. Again I apologize the employee that... More

Senior Contributor
30 reviews 30 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 30, 2012 via mobile

Arrived late one night, usually stay at the Doubletree, but they were full. The Vista Inn was nearby, so I gave them a try. I didn't know you could still get a room for under $50. Thankfully my wife wasn't with me, she would have refused, but I was tired and they had a bed. Not the cleanest motel, but... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed July 16, 2012 via mobile

my name is angel and stay way from this hotel i give there hotel a grade 0

Was this review helpful? Yes
OSD, Owner at Vista Inn & Suites Airport East, responded to this review

We greatly appreciate the reviews that are guests give us this is one of the many ways that we try to improve your experience at our property. I am very sorry for that conditions that you experienced in your room. This is by no means the standard that we try to have. We have 100% guaranteed policy here. I wish... More

Piedmont. Oklahoma, USA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 of 5 stars Reviewed July 5, 2012

We drove all day, got into the room and was awful, moldy and stinky. We were to tired to go elsewhere. They don't vaccuum, or clean, think they only change the beds and towels. Nice area if you want great places to go and eat, but do not stay there! Just look up Hermitage and find a nicer hotel. Go... More

Was this review helpful? Yes
OSD, Owner at Vista Inn & Suites Airport East, responded to this review

I am so sorry for the condition of your room on your recent stay. We pride ourselves in having very clean rooms, and obviously we must have failed on your recent stay. We have a 100% guaranteed policy at this property. I very much wish we had the opportunity to correct the items you mentioned prior to you leaving the... More

Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 7, 2012

Stayed at this motel for the first night of an American Roadtrip (July 2011) with my then girlfriend. This place was not the original motel we had intended to stay in, but after a stupid screw up by moi, and rather heated argument with the understandably angry girlfriend it was time for some emergency wifi in a McDonalds car park... More

Was this review helpful? Yes 3

Been to Vista Inn & Suites Airport East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Vista Inn & Suites Airport East

Also Known As:
Vista Inn And Suites Airport East
Vista Inn & Suites Airport East Hotel Hermitage
Vista Inn & Suites Airport East Hotel
Vista Hotel Hermitage
Address: 5770 Old Hickory Boulevard, Hermitage, TN 37076
Location: United States > Tennessee > Hermitage
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 6 hotels in Hermitage
Price Range (Based on Average Rates): $
Hotel Class:2 star — Vista Inn & Suites Airport East 2*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Booking.com, Priceline, Tingo, Venere, Hotels.com, Agoda and Otel so you can book your Vista Inn & Suites Airport East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Vista Inn & Suites Airport East, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.