We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn Harriman

2.0 of 5
Hotel website
Hotel deals
1845 South Roane St, Harriman, TN 37748
Special Offer
Choice Privileges Points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Quality Inn Harriman
View Map
Add Photo Write a Review

51 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room just ok. Kinda run down and needs a face lift. Housekeeping was just ok. I would look for another place because of the train noise all night. The beds were clean and there were no problems. Nothing to eat at breakfast time but had hot coffee.

Helpful?
Thank Mr G
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We appreciate how you have let us know what areas of our service impressed you and which were lacking. We are working to address these issues. I apologize for that inconvenience. We hope to serving you again. More 

Lee's Summit, Missouri
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 14, 2015

this Quality Inn was located near the Great Smoky Mountains...what a georgous sight...the staff was very helpful in getting us registered and assisted us to our room...we found the room was clean...view of the mountains awesome...the room was furnished with usual 2 queen size beds, microwave,tv...etc....there was a bottomless coffee in lobby and a hot breakfast was available in the... More 

Helpful?
Thank Juanita H
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

Great to hear that you liked our accessible location and our staffs' excellent customer service. We are happy to know that we have exceeded your expectations with the cleanliness and view of our accommodations. Thank you for staying with us and hope to see you again on your next visit in the area. More 

Hartselle, Alabama
Level Contributor
13 reviews
1 of 5 stars Reviewed October 14, 2015

I would not recommend staying here. The bed was uncomfortable, my sides hurt all night and so did my daughters.There were 4 of us and we ask for 4 towels ,and the three days we were there we go 3 towels. The air conditioner worked when it wanted to, it was hot one minute and cold the nezxt. We ask... More 

Helpful?
Thank flossie438
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

Hello flossie438, I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We will certainly forward your concerns to our management in order to ensure that situations will never happen to you or to any of our guests in the future. I do wish that we would have... More 

Travelers are raving about these Harriman hotels

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 11, 2015

I'd like to start off by saying the customer service here was great and our room was clean. That's really all you need to know, right? The location is a blessing and a curse. There is a beautiful view from the front office/lounge/breakfast area of the hotel. However, it is right across the street from a crazy busy train track.... More 

Helpful?
Thank Leila R
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

Hello Leila R, Thank you for taking the time to let us know what you enjoyed during your stay with us. I apologize that you experienced a few minor setbacks during your stay but we are pleased that your overall experience was worth it. We Through feedback like yours we are able to address our weaknesses and to improve upon... More 

Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 15, 2015 via mobile

First of all the only reason we stayed here is because most places were sold out due to the Vols game that weekend. The room had a mildewy smell. I have to say the bathroom looked really clean. Everything in the room seemed especially outdated. But the worst was the a/c unit!! The high pitched squeal woke us up a... More 

Helpful?
Thank Teverly
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

We are so sorry to know about the experience that you had during your stay with us and we would like to apologize for any inconvenience these issues may have caused you. We would like to assure you that these will be worked on immediately by our housekeeping and maintenance staff and we will see to it that these will... More 

Forest, Virginia
1 review
1 of 5 stars Reviewed September 8, 2015

They did not supply the advertised hot breakfast and would make no adjustments to our bills. We rented 2 rooms and had to stop down the road to buy the breakfast they promised us. All they had to offer for breakfast was coffee and cold pastries. No milk, no juice, nothing else. Watch out for this hotel chain they operate... More 

Helpful?
Thank Michael B
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

It saddens us to know how you feel about your recent stay with us and we would like to apologize for any inconvenience these issues may have caused you. We are so sorry if the breakfast that we served did not satisfy your expectations and your needs and we will see to it that this will be looked into and... More 

Fairfax, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 6, 2015

This is a "value" hotel, the point is to get the maximum amenities and service at the lowest possible cost. My rating is for this hotel among others of the same kind. As much as these hotel chains strive for consistency, my experience is that there is a lot of variation. What sets this particular hotel apart is that everything... More 

Helpful?
Thank Dave M
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

I am happy to learn that you enjoyed the value and the amenities of our hotel such as our good bed, Wi-Fi, good bathroom, desk to work on, access to coffee, and decent number of TV channels. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our... More 

Freehold, New Jersey
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 26, 2015

The hotel itself was fine - rooms are clean, the breakfast was good. Its an old style motel type of place. Good news is that there is a Cracker Barrel right next door! The staff is great! 2 things I did not like: 1- the Extra $5 tax that is added on. I realize that the reservation says its an... More 

Helpful?
Thank RPD58
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It means a lot to hear from guests who are satisfied with all of our services and amenities. It is also important to us to hear from you on the issues that you experienced so that they can be quickly... More 

Sturbridge, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 3, 2015

I was looking for a place to rest after a 12 hours drive. It was 2:30 in the morning and I was exhausted. There were several hotels in the area, but I decided to stay in this hotel because I had good experience before with Quality Inn hotels. The hotel is complete outdated. I'm ok with that as long as... More 

Helpful?
Thank Luis M
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

We appreciate your loyalty to our brand and we are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you again in the future. More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 16, 2015 via mobile

We had be traveling for almost eight hours and were so exhausted we just pulled over at the next available exit! We were nervous about staying here because we knew nothing about the area and were to tired to check reviews. The rate was affordable so we stayed! The hotel is nothing luxury but it was clean, the bed slept... More 

Helpful?
Thank Kalissa S
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be very satisfactory. We are glad your stay was comfortable and we look forward to your next visit! More 

Questions? Get answers from hotel staff and past guests. Ask a question

11 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Room/suite (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Harriman
0.7 mi away
Days Inn Harriman
Days Inn Harriman
#3 of 5 in Harriman
3.0 of 5 stars 88 reviews
0.2 mi away
Holiday Inn Express Hotel & Suites Harriman
0.1 mi away
Comfort Inn
Comfort Inn
#1 of 5 in Harriman
4.5 of 5 stars 80 reviews
Show Prices
Show Prices
Show Prices
5.1 mi away
Super 8 Hotel of Kingston
8.7 mi away
Motel 6 Kingston
Motel 6 Kingston
#2 of 2 in Kingston
4.0 of 5 stars 22 reviews
22.2 mi away
Comfort Suites
Comfort Suites
#1 of 12 in Crossville
4.5 of 5 stars 176 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay