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Quality Inn Harriman

2.0 of 5
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1845 South Roane St, Harriman, TN 37748
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Quality Inn Harriman
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Ranked #4 of 5 Hotels in Harriman
A recent review
4 of 5 stars Reviewed March 3, 2015
KaseyMoMo Kansas City, Missouri
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41 reviews from our community

Traveler rating
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    7
    7
    3
    15
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16
10
5
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 18, 2015

We are residents of an adjacent county which recently suffered a destructive ice storm that left our home, and thousands of others, without power for a week. For that reason, all of the hotels near our home were fully booked. We drove approximately 40 minutes to Harriman, TN. We checked in at the Quality Inn in the evening of Sunday... More 

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Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed March 3, 2015

The property provided the basics for a traveler's needs - room was acceptable - some furnishings a bit shopworn but overall the stay was as expected for a middle of the road stay. No downside surprises. Room actually was fairly well appointed with couch, work desk, optional safe - make sure that's removed from the bill - and decent but... More 

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terry s, Manager at Quality Inn Harriman, responded to this review

We appreciate you giving your feedback about your recent experience in our hotel. We are glad that you found our location to be convenient and that you found the accommodations and service to be satisfactory. We look forward to welcoming you back during your next stay in the area. More 

Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 26, 2015

Do not! I repeat...do not waste your money at this hotel. I requested a non smoking room but the room wrecked of a strange odor. After flushing the toilet, the bathroom wrecked of a vomit smell. Been driving from Virginia and was too tired to get another room. The room is completely outdated including the television. No television service and... More 

Was this review helpful? Yes 1
Tiffany L, Front Office Manager at Quality Inn Harriman, responded to this review

Dear , Denpattt, I would like to start by apologizing for the stay that you had. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing upgrades to the... More 

Blountville, Tennessee
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 15, 2014

after reading reviews by other quest i had a few misgivings but the room that i was assigned was very nice. bed was comfortable and the room was clean. the room sanitizer was a little on the heavy side but quickly went away when the heat came on. we will stay again when in the area.

Was this review helpful? Yes 1
terry s, Guest Relations Manager at Quality Inn Harriman, responded to this review

It is so rewarding to hear that we were able to provide a clean and comfortable experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

Grand Canyon National Park, Arizona
Top Contributor
91 reviews 91 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 11, 2014

Everything about our stay here was very nice... nice clean room, nice comfy bed, nice & friendly staff, nice variety breakfast, nice quiet trains across the street. (LOL). Actuallly, our stay here was very nice, just not your standard "Quality Inn" , but we will stay here again. :)

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terry s, Manager at Quality Inn Harriman, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. It is so rewarding to hear that we were able to provide a clean and comfortable experience. It means a lot to hear from guests who are satisfied with all of our services and amenities.... More 

Naples, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2014

Upon arriving at the hotel we were greeted with a nice sitting area. The check in clerk was amazing!! She did everything she could to make our stay comfortable. The rooms are out side entrances but, the rooms are really clean and comfortable. The price is not super expensive like the other hotels around that area.. will be coming back!!... More 

Was this review helpful? Yes 1
terry s, Manager at Quality Inn Harriman, responded to this review

It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you... More 

Crystal River
Contributor
14 reviews 14 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 29, 2014

Not our first choice, but we happened in when the Longest Yard Sale was kicking off and had no better choice. The "non-smoking" room absolutely reeked of stale smoke to the point we had to buy a fan and air freshener to allow us to breath. Cleaning needs to improve. Long black hairs were all over the bathroom floor (not... More 

Was this review helpful? Yes 1
terry s, Manager at Quality Inn Harriman, responded to this review

I am so sorry to hear about the difficulties that you experienced with the smoke smell in your room and especially sorry to learn of the incident with someone trying to enter the room. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We hope... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 17, 2014

"Terrible service at Front Desk" We arrived at the hotel around 7:00 pm on August 17, 2014. The front desk lady checked us in and provided the WIFI info. We came to the room (#101) and found out that the WIFI was not working. I asked for a change of room due to the nonworking WIFI. The clerk said our... More 

Was this review helpful? Yes 1
terry s, Manager at Quality Inn Harriman, responded to this review

I sincerely apologize for the very unfortunate incident you experienced at our hotel. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. I hope that you will consider staying with us again so that we can... More 

Wausau, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2014

This hotel was cheap and nearby the Longest Yard Sale so I booked it early. It seemed clean enough and beds were comfortable. A negative was that the hotel was old and had outdoor entrances and only stairs to second floor. We checked in around 5pm and had to wait while the front desk checked to see if our room... More 

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terry s, Manager at Quality Inn Harriman, responded to this review

I regret to discover that you weren't thoroughly impressed with our accommodations and services during your most recent stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. Thank you for taking the time to share your experience and to bring these matters to ourattention. More 

Risingsun, Ohio, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 5, 2014

I selected this hotel because of the location and pet friendly. I will never stay there again. The bathroom had hairs and dead bugs on the floor. The furniture was dusty and there were fingernail clippings on the TV stand. The noise from people at the pool continued past 10pm. We were getting up very early to hit the road... More 

Was this review helpful? Yes 1
terry s, Manager at Quality Inn Harriman, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We strive to ensure that our pet-friendly atmosphere does not equate to a lower standard of cleanliness. If your room was not cleaned according to these standards, I hope you will accept our sincerest apologies for the oversight and we appreciate that you... More 

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