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Residence Inn Memphis Germantown

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9314 Poplar Pike, Germantown, TN 38138
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Residence Inn Memphis Germantown
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34 Reviews from our TripAdvisor Community

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Traveler rating
    15
    14
    3
    1
    1
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17
6
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (34)
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    (8)
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There are newer reviews for Residence Inn Memphis Germantown
See the most recent reviews
Hermitage, Tennessee
Level Contributor
138 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed March 1, 2015

This hotel in heart of Germantown appears to have been renovated. Big improvement on the bedding! I received a warm and friendly check in upon arrival. I had a studio room but there was plenty of room. Good wi-fi connectivity in room. I am a light sleeper and thought that being next to elevator would have been an issue....lucky for... More 

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at the newly renovated Residence Inn Memphis Germantown. The staff will love hearing about the service you experienced, it is also great to see that the fireplace was enjoyed and your sleep was well. It is always our intent for every guest to have a pleasurable stay. We hope to... More 

Bartlett, Tennessee, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 12, 2015

My family & I stayed here last month for just one night. We absolutely *loved* the little patio across from the front desk. When we went out to enjoy the nice (but chilly) weather the gentleman from the front desk (I believe his name was Will) immediately came out & offered to light the firepit (which was WONDERFUL)! Breakfast was... More 

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown and how you enjoyed our lovely patio with the fire pit. Will and the team are excited about you ejoying the service and property. We appreciate you being our guest, hope to see you again in the near future. More 

Tennessee
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 11, 2015

I checked in last week at the hotel early. Thanks to Ms. Minnie. I talked to her on the phone about 3 hours prior to checking in. She booked off a room for me and when i arrived it was available. She was very friendly and hooked me up with a great room. I'm not going to tell you the... More 

Was this review helpful? Yes 2
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown, and the excellent service received from Minnie. We are glad you enjoyed the breakfast and look forward to seeing you again soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

We were only there for a few days but what a nice place. Everyone was very friendly and quick to greet you and help with any questions. Good location with plenty of shopping and dining nearby. Also a quick drive to downtown memphis.

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Robert thank you for letting us know about your recent experience at the newly renovated Residence Inn Memphis Germantown. It is always our pleasure to serve our guest with memoranle service. We hope to see you again soon. More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 15, 2015

All of the experience was great. I made my reservation with Tanya the night before. What a great personality she had. I checked in the next day and met Minnie at the front desk. She was quite helpful in getting me checked in and was quite charming. The room was neat, clean, and most of all, quiet. The entire staff... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you Phil for letting us know about your recent stay at our newly renovated Residence Inn Memphis Germantown. I will certianly let the staff know of your experience. It is always our intent for every guest to have a pleasurable experience. We hope to see you again in the near future. Best regards, Richie Gentry More 

Houston, Texas
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 2, 2015

This is an old Residence Inn, but it has been remodeled. we stayed in a 1 bedroom suite and it was typical room for this brand hotel. Pros: Love having a kitchen and living room. Free WiFi Exceptionally friendly front desk. Hot breakfast Cons: You hear the train come through. If you have the bedroom door shut it is hard... More 

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. I am glad you enjoyed the complimentary hot breakfast, and friendly staff. It is always our intent for every guest to have a pleasurable experience with service so memorable. I hope nto see you again in the near... More 

Wylie, TX
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 30, 2014

We had tried another Residence Inn twice, and we liked the kitchenette style to save some money on meals. This one did not disappoint. Clean rooms, hallways, and gym were great. The breakfast was good with lots of variety. Coffee was always available in the lobby. (We did wash the dishes in our room before using them... not sure how... More 

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your recent stay at our newly renovated Residence Inn. I am glad you enjoyed the breakfast and coffee. It is always our intent for every guest to have a pleasurable experience. We hope to see you again in the near future. Best regards, Richie Gentry More 

Longboat Key, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 28, 2014

Stayed two nights for a wedding...everything about the hotel is average, and that's fine. However, I needed a safe for some personal items, and they were unable to provide the keys to their safe deposit boxes. They offered the boxes at their sister property the Fairfield Inn... They didn't have keys for their boxes either. How is that possible? They... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

I appreciate you letting us know about your recent experience at Residence Inn Memphis Germantown. I apologize f or the confusion and miss communication with the safe deposit boxes at both properties. It is always our intent for every guest to have a pleasurable experience. I hope to see you again and thank you being a guest. Richie Gentry General... More 

Chardon
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 17, 2014

I like the idea of a small kitchen, table in a hotel room. Some people like to be catered to, but I am a more do it myselfer. We had been traveling for almost 3 weeks and stayed in a lot of hotels, but this is the one I am most comfortable in. It looks clean, neat and enough room... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for leeting us know about your recent experience. We love that you love Residence Inn. My staff and I at Residence Inn Memphis Germantown strive for excellence, and it is always our intent for every guest to have a pleasurable experience. We hope to see you again soon. Thank you for being a loyal guest. Richie Gentry General... More 

newark ohio
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 14, 2014

I have never stayed at a Residence Inn and I probably won't again. The suite was clean, the bedrooms were small. Details were lacking, one bathroom had tissues the other did not, only one small trash can etc. The towel bar fell off the wall (without being touched) and the the handicap rail was not far behind, these were obvious... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

I appreciate you taking the time to let us know about your recent experience at Residence Inn Memphis Germantown. It is always our intent for every guest to have a pleasurable experience. All the issues you encountered have been addressed. I hope to see you back in the future to see the issues were not indicative of the property. Richie... More 

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51 photos of this hotel

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