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Residence Inn Memphis Germantown

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9314 Poplar Pike, Germantown, TN 38138
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Residence Inn Memphis Germantown
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Residence Inn Memphis Germantown
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29 reviews from our community

Traveler rating
    12
    12
    3
    1
    1
See reviews for
13
5
1
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas, Nevada
Top Contributor
139 reviews 139 reviews
29 hotel reviews
252 helpful votes 252 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a reservation for two nights. Hearing all those horror stories about the train noise, we asked the staff if we can get a room on a quiet side. Our request was granted without any hesitation, we did not hear the train and actually did not even see any train rack. All the staff including front desk personnel, housekeeping... More 

Was this review helpful? Yes 1
Jason Q, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. We apologize for the issues you encountered with the spa. It is always our intent for every guest to have a pleasurable stay. The staff will be thrilled to know you loved their service. We hope to see you again in the... More 

Murfreesboro, Tennessee
Top Contributor
77 reviews 77 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in town to visit my sister who is on a lengthy business assignment and decided to give the Residence Inn a try, since that is where she is staying. There are not enough words to describe the friendliness of the staff, from the front desk, to the room attendants to the maintenance staff and everyone in between. Everyone... More 

Was this review helpful? Yes
Kiara K, Front Office Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the Residence Inn Memphis Germantown. We're glad that we could provide you with the excellent guest service on which we pride ourselves! Thank you for staying with us, and we are looking forward to seeing you again soon! More 

St. Louis, MO
Top Contributor
88 reviews 88 reviews
85 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place was fine. It delivered everything you'd expect from a Residence Inn: spacious suite, decent breakfast, attentive staff. It has just undergone a renovation of the lobby and rooms so both are in pretty good shape. It is across the street from train tracks so you will hear a train or two go by during the night. I would... More 

Was this review helpful? Yes
Kiara K, Front Office Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your pleasurable stay here at the Residence Inn Memphis Germantown. We appreciate your positive feedback, and we hope to see you again in the future! More 

Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 5, 2015

Our room had every amenity. The view from both the bedroom and living area was terrible (Unless you like brick walls and rooftops) but that was due to the location of our room. Breakfast was fine. I can't say enough about the staff. You are always greeted with a smile and a friendly hello by every staff member. It was... More 

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you Denise for letting us know about your experience at the newly renovated Residence Inn Memphis Germantown. The staff will love hearing about their sevice. I am also glad you enjoyed the breakfast. My apologies for the location of your room and the view. It is always our intent for every guest to have a pleasurable stay. We hope... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 2, 2015

Great stay with great location. Everything around in a close proximity. Ideal for a longer stay as the rooms are more of Studio apartments with kitchen and all crockery in place. Surrounding are great for a walk and most stores are nearby. Can just improve on adding variety to their breakfast.

Was this review helpful? Yes 1
Kim K, Director of Sales at Residence Inn Memphis Germantown, responded to this review

Thank you Vinayak for letting us know about your recent experience at the newly renovated Residence Inn Memphis Germantown. We are so pleased to be your Home Away From Home! It is our goal of the Residence Inn brand to be the guest's "Home Away From Home" when traveling. It is always our pleasure to serve our guest with memorable... More 

Hermitage, Tennessee
Top Contributor
135 reviews 135 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 1, 2015

This hotel in heart of Germantown appears to have been renovated. Big improvement on the bedding! I received a warm and friendly check in upon arrival. I had a studio room but there was plenty of room. Good wi-fi connectivity in room. I am a light sleeper and thought that being next to elevator would have been an issue....lucky for... More 

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at the newly renovated Residence Inn Memphis Germantown. The staff will love hearing about the service you experienced, it is also great to see that the fireplace was enjoyed and your sleep was well. It is always our intent for every guest to have a pleasurable stay. We hope to... More 

Bartlett, Tennessee, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2015

My family & I stayed here last month for just one night. We absolutely *loved* the little patio across from the front desk. When we went out to enjoy the nice (but chilly) weather the gentleman from the front desk (I believe his name was Will) immediately came out & offered to light the firepit (which was WONDERFUL)! Breakfast was... More 

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown and how you enjoyed our lovely patio with the fire pit. Will and the team are excited about you ejoying the service and property. We appreciate you being our guest, hope to see you again in the near future. More 

Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 11, 2015

I checked in last week at the hotel early. Thanks to Ms. Minnie. I talked to her on the phone about 3 hours prior to checking in. She booked off a room for me and when i arrived it was available. She was very friendly and hooked me up with a great room. I'm not going to tell you the... More 

Was this review helpful? Yes 2
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown, and the excellent service received from Minnie. We are glad you enjoyed the breakfast and look forward to seeing you again soon. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

We were only there for a few days but what a nice place. Everyone was very friendly and quick to greet you and help with any questions. Good location with plenty of shopping and dining nearby. Also a quick drive to downtown memphis.

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Robert thank you for letting us know about your recent experience at the newly renovated Residence Inn Memphis Germantown. It is always our pleasure to serve our guest with memoranle service. We hope to see you again soon. More 

Senior Contributor
29 reviews 29 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 15, 2015

All of the experience was great. I made my reservation with Tanya the night before. What a great personality she had. I checked in the next day and met Minnie at the front desk. She was quite helpful in getting me checked in and was quite charming. The room was neat, clean, and most of all, quiet. The entire staff... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you Phil for letting us know about your recent stay at our newly renovated Residence Inn Memphis Germantown. I will certianly let the staff know of your experience. It is always our intent for every guest to have a pleasurable experience. We hope to see you again in the near future. Best regards, Richie Gentry More 

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