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All 8 Germantown hotels

Residence Inn Memphis Germantown

3.0 of 5 Hotel   |   9314 Poplar Pike, Germantown, TN 38138
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54%
Ranked #5 of 8 hotels in Germantown
A recent review
4 of 5 stars reviewed 1 week ago
Beth B Bybee, Tennessee
  • Overview
  • Reviews (65)
  • Photos (10)
  • Amenities
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  • Room tips (15)
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65 people have reviewed this hotel

Traveler rating
    24
    11
    11
    15
    4
See reviews for
20
6
2
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

My b/f is a Platinum Elite member and travels 90% of the year. Almost ALL of his and our pleasure stays are with Marriott properties. We have remained loyal to the Marriott brand...until today. This weekend was a pleasure stay for me to meet his family. The large suite we booked into was not the Marriott quality that we are... More

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Bybee, Tennessee
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Hotel was modern and clean, but walls are thin. Went to sleep with people next door arguing, and woke up to people next door arguing. A train runs VERY close to the hotel, and I was awakened several times as the train went by.

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Beth, Thank you for taking the time to let us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. It is always our for every guest to have a pleasurable experience. I apologize for the train, which is not typically an issue. Thank you for being our guest and we hope to see you again soon.... More

Knoxville, Tennessee
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just had an overnight stay. Staff friendly. First time to stay in a Residence Inn, so unfamiliar with set up. First time to travel with my 90 year old uncle. I didn't think to request a room on first floor or near the elevator, so we ended up on second floor quite a distance from the elevator. He managed... More

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at the newly renovated Residence Inn Memphis Germanown. It was always our intent for every guest to have a pleasurable experience. I look forward to seeing you again in the near future. Thank you, Richie Gentry General Manager More

Murfreesboro, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Everyone here was so nice and helpful!!! The only thing that I had an issue with was the breakfast. I'm a southerner. I want a southern breakfast . I don't want Canadian bacon. I want bacon. But, the staff was awesome!!! The rooms were great!!!! Clean and so convenient to the show. We will be back in the fall. Have... More

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown during the Horseshow. It is always our intent for every guest to have a peasurable experience. I look forward to seeing you again in the near future. Richie Gentry General Manager More

Newmarket, United Kingdom
Top Contributor
63 reviews 63 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently spent 9 days here while coming from out of town for our son's wedding. The staff was super friendly, especially Will at the front desk. The managers were very accomodating and helpful in coordinating rooms for our multiple family members coming for the wedding and got us rooms as near as possible to each other. The breakfast was... More

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about recent memorable experience at the newly renovated Residence Inn Memphis Germantown. It is always our intent for every guest to have pleasurable experience. We hope to see you again in the near future. More

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

The best service and great rooms!!!!! rooms were nice and clean. very close to a lot of things for my family and i to get to. STAY HERE YOU WILL LOVE IT.......I Will be back!! Thanks residence Inn for a great stay

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

We appreciate you letting us know about your recent memorable experience at the Residence Inn memphis Germantown. It is always our intent for every guest to have a pleasurable stay. I look forward to seeing you again in the near future, and thank you for being a loyal guest. More

Festus, Missouri
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 6, 2014

This is the second time my nephews baseball team has stayed at this hotel. The staff member who was on duty last night was wonderful! He always had a smile on this face and went out of his way to help the guests, even though he was the only person on duty. He got us extra towels and a comforter.... More

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you Tracey for letting us know about your recent stay at our newly renovated Residence Inn Memphis Germantown. It is always our intent for every guest to have a memorable stay. We hope to see you again soon and be your preferred hotel when traveling to Germantown. More

Chattanooga
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 6, 2014

What a wonderful staff!! We made a point to speak to the manager at the conclusion of our stay to compliment his staff. Every single individual was genuinely caring and very friendly. Clean rooms, delicious hot breakfasts! Will stay here again!!

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your recent pleasurable experience at the newly rennovated Residence Inn Memphis Germantown. It is always our intent for every guest to have a memorable stay. I look forward to seeing you again soon. More

Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2014

For the third month in a row I have stayed at the Residence Inn Germantown. This visit was the best! All of their renovations have been completed and are wonderful! Each time I have been here it has been for an extended visit and I have found that it was a comfortable, friendly substitute for home. The staff is always... More

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your excellent stay at Residence Inn Memphis Germantown. It is always our intentions for every guest to have a pleasurable stay. Thank you for being a loyal guest, and hope to see you in the near future. More

Orange, Virginia
Top Contributor
178 reviews 178 reviews
78 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed February 24, 2014

I had a renovated room and was impressed (negatively) with the cheap desk chair. It won't last long as it's made of inexpensive material. The heating system made a lot of noise when he came on. They obviously didn't replace that. Breakfast was very limited but they told me it would be as the kitchen had been flooded. The Fairfield... More

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

I appreciate you letting us know about your recent stay at Residence Inn Memphis Germantown. I apologize for the issue with the flooded lobby and kitchen and thank you for being patient with transition of breakfast to Fairfield. It is always our intent for every guest to have a pleasurable stay. We hope to see you again, and be a... More

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Additional Information about Residence Inn Memphis Germantown

Address: 9314 Poplar Pike, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Memphis Germantown 3*
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Also Known As:
Residence Inn Memphis Germantown Hotel Germantown
Residence Inn Germantown
Germantown Residence Inn

10 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
78

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