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Residence Inn Memphis Germantown

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9314 Poplar Pike, Germantown, TN 38138
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Residence Inn Memphis Germantown
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34 Reviews from our TripAdvisor Community

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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at the Residence Inn Memphis Germantown and everything was what I needed!! Room 126 was very roomy for my family.The room was very clean, roomy, and comfortable. I never stayed here before I shall return!! The breakfast was hot and fresh way to go Residence Inn Memphis Germantown!!!

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Jason Q, Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Residence Inn Memphis Germantown. The staff will be glad to know you enjoyed the room, and breakfast. It is always our intent for every guest to have a pleasurable experience. We hope too see you again in the future. More 

Phoenix, Arizona
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my first trip to Germantown, TN. I wasn't sure of what to expect, however, it exceeded my expectations! The staff is very friendly with southern charm accents. The room was big, clean, and updated. The morning breakfast buffet was very good, hot, fresh, and well maintained. It is close to many restaurants, shopping, and the highway. It's a... More 

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Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

I appreciate you letting us know about your recent experience at Residence Inn Memphis Germantown. It is always our intent for every guest to have a pleasurable experience. The staff will be thrilled to know. We hope to see you in the near future. More 

Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here with three children while traveling through. We had reservations at the neighboring property - but we changed our minds at the last minute. The young man working the desk at Fairfield was so kind and the woman at the Residence Inn was amazing! She was helpful, funny, knowledgeable and kind. The people working the Marriott properties were... More 

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Kiara K, Front Office Manager at Residence Inn Memphis Germantown, responded to this review

Thank you so much for taking the time out to inform us about your pleasurable stay here with us at the Residence Inn Memphis Germantown. We are glad you got to experience the exceptional guest service on which we pride ourselves. We will be sure to relay your comments to our team. Again, thank you for staying with us, and... More 

Rockford, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 25, 2015

We stayed with our son and had a great time. The staff was very friendly and helpful. We checked in with the Marriott app and our room keys were ready when we got to the hotel. My husband was doing a racing event so we left the hotel before breakfast one morning and the staff grabbed us some fruit to... More 

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Richie G, Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at our newly renovated Residence Inn Memphis Germantown. It is always our intent for every guest to have a memorable stay. As a team we pride ourselves on making our guest feel at home. We hope to see you again soon and be your preferred hotel when traveling to the... More 

Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 16, 2015

We had the best stay overnight because everyone at the hotel was SO friendly. At check in, the front desk staff was extremely friendly and then some of the staff from the office came out and welcomed us! The hotel is newly renovated and very cute! Very clean. The breakfast was diverse and fresh. The only 'bad' thing was a... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at our newly renovated Residence Inn Memphis Germantown. It is always our intent for every guest to have a pleasurable experience. The staff will be excited to know of their service being the friendliest. We hope to see you again in the near future. More 

Las Vegas, Nevada
Level Contributor
216 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
4 of 5 stars Reviewed April 20, 2015

We had a reservation for two nights. Hearing all those horror stories about the train noise, we asked the staff if we can get a room on a quiet side. Our request was granted without any hesitation, we did not hear the train and actually did not even see any train rack. All the staff including front desk personnel, housekeeping... More 

Was this review helpful? Yes 1
Jason Q, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. We apologize for the issues you encountered with the spa. It is always our intent for every guest to have a pleasurable stay. The staff will be thrilled to know you loved their service. We hope to see you again in the... More 

Murfreesboro, Tennessee
Level Contributor
101 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 15, 2015

I was in town to visit my sister who is on a lengthy business assignment and decided to give the Residence Inn a try, since that is where she is staying. There are not enough words to describe the friendliness of the staff, from the front desk, to the room attendants to the maintenance staff and everyone in between. Everyone... More 

Was this review helpful? Yes
Kiara K, Front Office Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the Residence Inn Memphis Germantown. We're glad that we could provide you with the excellent guest service on which we pride ourselves! Thank you for staying with us, and we are looking forward to seeing you again soon! More 

St. Louis, MO
Level Contributor
91 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed April 9, 2015

This place was fine. It delivered everything you'd expect from a Residence Inn: spacious suite, decent breakfast, attentive staff. It has just undergone a renovation of the lobby and rooms so both are in pretty good shape. It is across the street from train tracks so you will hear a train or two go by during the night. I would... More 

Was this review helpful? Yes
Kiara K, Front Office Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your pleasurable stay here at the Residence Inn Memphis Germantown. We appreciate your positive feedback, and we hope to see you again in the future! More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 5, 2015

Our room had every amenity. The view from both the bedroom and living area was terrible (Unless you like brick walls and rooftops) but that was due to the location of our room. Breakfast was fine. I can't say enough about the staff. You are always greeted with a smile and a friendly hello by every staff member. It was... More 

Was this review helpful? Yes 1
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you Denise for letting us know about your experience at the newly renovated Residence Inn Memphis Germantown. The staff will love hearing about their sevice. I am also glad you enjoyed the breakfast. My apologies for the location of your room and the view. It is always our intent for every guest to have a pleasurable stay. We hope... More 

Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 2, 2015

Great stay with great location. Everything around in a close proximity. Ideal for a longer stay as the rooms are more of Studio apartments with kitchen and all crockery in place. Surrounding are great for a walk and most stores are nearby. Can just improve on adding variety to their breakfast.

Was this review helpful? Yes 1
Kim K, Director of Sales at Residence Inn Memphis Germantown, responded to this review

Thank you Vinayak for letting us know about your recent experience at the newly renovated Residence Inn Memphis Germantown. We are so pleased to be your Home Away From Home! It is our goal of the Residence Inn brand to be the guest's "Home Away From Home" when traveling. It is always our pleasure to serve our guest with memorable... More 

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