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Residence Inn Memphis Germantown

3.0 of 5 9314 Poplar Pike, Germantown, TN 38138
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Residence Inn Memphis Germantown
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Residence Inn Memphis Germantown
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17 reviews from our community

Traveler rating
    7
    5
    3
    1
    1
See reviews for
9
2
Solo
0
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Longboat Key, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 28, 2014 via mobile

Stayed two nights for a wedding...everything about the hotel is average, and that's fine. However, I needed a safe for some personal items, and they were unable to provide the keys to their safe deposit boxes. They offered the boxes at their sister property the Fairfield Inn... They didn't have keys for their boxes either. How is that possible? They... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

I appreciate you letting us know about your recent experience at Residence Inn Memphis Germantown. I apologize f or the confusion and miss communication with the safe deposit boxes at both properties. It is always our intent for every guest to have a pleasurable experience. I hope to see you again and thank you being a guest. Richie Gentry General... More 

Chardon
Top Contributor
61 reviews 61 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 17, 2014

I like the idea of a small kitchen, table in a hotel room. Some people like to be catered to, but I am a more do it myselfer. We had been traveling for almost 3 weeks and stayed in a lot of hotels, but this is the one I am most comfortable in. It looks clean, neat and enough room... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for leeting us know about your recent experience. We love that you love Residence Inn. My staff and I at Residence Inn Memphis Germantown strive for excellence, and it is always our intent for every guest to have a pleasurable experience. We hope to see you again soon. Thank you for being a loyal guest. Richie Gentry General... More 

newark ohio
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 14, 2014

I have never stayed at a Residence Inn and I probably won't again. The suite was clean, the bedrooms were small. Details were lacking, one bathroom had tissues the other did not, only one small trash can etc. The towel bar fell off the wall (without being touched) and the the handicap rail was not far behind, these were obvious... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

I appreciate you taking the time to let us know about your recent experience at Residence Inn Memphis Germantown. It is always our intent for every guest to have a pleasurable experience. All the issues you encountered have been addressed. I hope to see you back in the future to see the issues were not indicative of the property. Richie... More 

Senior Contributor
23 reviews 23 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 29, 2014

I came here in 2013 for 30 days and 2014 for 31 days in the summer, so I've had quite my share of experience with this place. PROS: -Nice area, local convenience store (Walgreens), a Subway, a few other restaurants in walking distance, and a really close Farmer's market with a lot of healthy foods. There's also a huge shopping... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. It is always our intent for every guest to have a pleasurable stay. I apologize for the issues you encountered, which are not indicative of the property. I love to discuss the issues when convenient for you. I appreciate you being a loyal... More 

Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 16, 2014

The Marriott hotel chain is a well practiced, well run organization. I have always enjoyed their extra expertise and level of care. This Inn was an even higher caliber Marriott. Landscaping was better than the typical Marriott.

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

I appreciate you letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. It is always our intent for every guest to have a pleasurable experience. Thank you for enjoying our landscaping and our guest services. Richie Gentry More 

Northampton
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 8, 2014

I have stayed at this hotel multiple times and it was always a pleasant experience. I especially like the fact that there is an outdoor pool and a hottub. The rooms are all modern and spacious, outfitted with more TVs than anyone should need and a large, comfortable bed. The location was very convenient and I enjoyed several long runs... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. I assure the issue with AC has been addressed. We appreciate you being our guest, and It is always our intent for every guest to have a pleasurable experience. We hope to see you again on your next trip to Germantown. Best... More 

Collierville, Tennessee
1 review
5 of 5 stars Reviewed August 30, 2014 via mobile

I first started staying at Marriott Hotels back in the 80's because they remembered my name. This hotel is newly renovated, clean AND they have gone out of their way to accommodate us. Everyone from the managers, front desk, maids, and maintenance have been very nice.

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you Dave for letting us know about your recent experience at the newly renovated Residence Inn Memphis Germantown. It is always our intent for every guest to pleasurable stay. We hope to see you again in the near future. Best regards, Richie More 

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed August 13, 2014

We stayed in a first floor room that overlooked the pool. I was a little apprehensive because it was a holiday weekend and there were several kids' sports teams with loud parents staying at the hotel. No way could this be a quiet room, I was so wrong! Parents partied til the wee hours outside of our room and we... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Thank you Stephanie for letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. It is always our intention for every guest to have a pleasurable experience. We are glad you enjoyed the breakfast and staff. I hope to see you again in the near future. Richie More 

Bartlesville, Oklahoma
Contributor
12 reviews 12 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 5, 2014

We traveled from Oklahoma to Georgia with two dogs and needed an overnight at pet friendly hotel, being a Marriott fan, this seemed like a win/win. We were exhausted and it was late when we arrived. Our room rate was $139, high, but hey, they were pet friendly so I figured it was the price to pay for traveling with... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

I appreciate letting us know about your recent experience at the newly renovated Residence Inn Memphis Germantown. I apologize for the issues you encountered and all have been addressed. It is always our intent for every guest to have a pleasurable stay. I appreciate you being a loyal Marriott Rewards member. We hope to see you again in the near... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 27, 2014

My b/f is a Platinum Elite member and travels 90% of the year. Almost ALL of his and our pleasure stays are with Marriott properties. We have remained loyal to the Marriott brand...until today. This weekend was a pleasure stay for me to meet his family. The large suite we booked into was not the Marriott quality that we are... More 

Was this review helpful? Yes
Richie G, General Manager at Residence Inn Memphis Germantown, responded to this review

Monique, I appreciate you letting us know about your recent stay at the newly renovated Residence Inn Memphis Germantown. I apologize for not meeting your needs, it is always our intent for every guest to have a pleasurable stay. Thank you for being a loyal Marriott Rewards Member. I hope to see you again in the future More 

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Additional Information about Residence Inn Memphis Germantown

Address: 9314 Poplar Pike, Germantown, TN 38138
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Memphis Germantown 3*
Number of rooms: 78
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Also Known As:
Residence Inn Memphis Germantown Hotel Germantown
Residence Inn Germantown
Germantown Residence Inn

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