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Hyatt Place Germantown

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9161 Winchester Road, Germantown, TN 38138
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Hyatt Place Germantown
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189 Reviews from our TripAdvisor Community

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Traveler rating
    96
    67
    16
    5
    5
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59
30
11
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • All months
    (189)
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    (52)
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    (40)
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okla
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Walked in 15 mins before check in, was told check in is not til 3 pm, the man behind the counter, checked on my room it was ready, was handed the keys without ever asking for my ID or any proof that I was a state employee, and I booked a state rate. Breakfast was served at 7 am, we... More 

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Houston, Texas
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed here on a road trip on the way to and from Notre Dame in Indiana. I have now stayed at all 3 Hyatt Place in Memphis area and I think this one is the nicest. Staff was very friendly and welcoming, great room, excellent outdoor pool area. Free Breakfast was very good, nice selection, well stocked. Grounds are nice,... More 

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Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were in town for just one night. The room was clean and the staff was friendly. The hotel is in a great location and there are plenty of places to find something to eat and stores. There is a Starbucks, Walmart and Sam's Club just a short drive away.

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Knoxville, Tennessee
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you have a lot of business to be done in Downtown Memphis you may want to stay somehwhere closer to the city, but if you don't mind the driven then this is a great place to set up camp. The rooms are simple but clean and modern. The staff is helpful and the restaurant food is very quality for... More 

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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I enjoyed my stay here. The staff were very friendly. There was a problem with the refrigerator and the staff and manager were very cordial and worked everything out. My stay was wonderful. The pool area is kept clean and the Fitness Center is also clean. The room was clean. The breakfast was just wonderful! We noticed that other families... More 

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Cumming, Georgia
1 of 5 stars Reviewed 1 week ago

I have to say it is very sad that the staff is so bad at this hotel, but the rooms are actually great. You can tell that the rooms were brand new. The staff on the other hand needs some help, buy the managers are incompetent and lack the knowledge and skill it takes to train them it seems. I... More 

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Shreveport, Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great place to stay. Location is great also, easy accessibility to the various shopping areas as well of the interstates. The staff members were Great during our entire stay. Although there were several baseball teams staying at the Hyatt we were able to rest well.the complimentary breakfast was better tan I expected. It was pretty good.

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5 of 5 stars Reviewed 1 week ago

This was a great place to stay. Clean, great breakfast, great staff, just great! The location to Memphis was very good and there were places nearby like Costco to stock up on food. Yet you seem to be away enough from the city so it's very quiet.

Review collected in partnership with Hyatt Hotels

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1 review
3 of 5 stars Reviewed 1 week ago

Rooms needed renovation. Bathroom with loose wallpaper & mildew in tub area. Ac unit noisy hallways hot. Staff friendly We were put in a handicap equipped room which we did not need. The room was small would have been difficult to use wheelchair in room.

Review collected in partnership with Hyatt Hotels

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Green Valley, United States
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

Very accommodating staff even though the hotel was very busy. We were traveling with two dogs and a large moving truck and the front desk staff went out of their way to meet our requests. The hotel was spotless and our room lovely.

Review collected in partnership with Hyatt Hotels

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