I came to the hotel excited.. I like the hyatt.. Very far off the hi way but seems fine. Kinda in the middle of nowhere.. Clean area but desolate.. My review is not mainly based on a stay.. But I booked a room as a pet friendly hotel.. But when I arrived I was told there is a "non refundable!"... More

Really comfortable beds, amazing shower, and nice hearty breakfast. Love the 12pm check out! The only negatives this trip were 1) a boiler went out which caused the luke-warm shower on our second day. Ordinarily, it's an awesome shower experience. 2) room needed a little detail work as far as cleaning is concerned. I mean the main areas were cleaned... More

I enjoyed my short stay here. The rooms were clean and comfortable. The property itself looks new and the staff was very friendly. The location around the hotel is safe and although there are not any restaurants close by. Most decent places to eat are a few miles down the road. Let me say from experience, this is the best... More

Stayed here with my famliy while visiting Memphis. The employees were extremely polite and the lobby was very clean. The room size is great and very clean. The breakfast was above average for hotel type food, with hot items included. The coffee was very good and the food selection was also good. A very clean hotel with great employees.

I stayed at the Hyatt Place Germantown this past weekend and was extremely pleased with the accomodations, amenities, and atmosphere. The rooms were very roomy and well-situated, and the entire hotel was clean. The staff was outstanding They were very friendly and really made us feel welcomed! I would definitely stay there again and would recommend to others. In addition,... More

The Hyatt Place Germantown is an excellent facility, nice freindly people, and a classy place to stay if you are ever in the Memphis area. Stayed during a College Baseball trip to see our son. Best Stay ever! Thanks Hyatt Place Germantown. (early Check in) Took care a a problem I had. Appreiciate you!

Checked in to find Remote to TV doesn’t work – maintenance guy brought a new one and he has quite an attitude and is very rude, wanting to play with the broken remote (wasting my time) versus giving me the replacement remote. Then he accuses me of "snatching" the remote from him. Very unprofessional! Shower has Half of a shower... More

The hotel is very nice looking. The front desk staff was courteous, but not overwhelmingly friendly. However, the cafe staff and regional manager (Sam) were extremely warm and friendly. I've read some of the reviews on here pertaining to the food and would have to disagree with most. We didn't get room service food, but did sample some of the... More

Here is just 1 example of why this staff is top shelf!!! I stayed here on business for 4 nights. I swim as a workout, and the pool is outdoor. It was 36 degrees in the AM every morning I was there. I asked if they could turn the temp up for the pool in the AM, and the staff... More