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Comfort Inn & Suites

2.0 of 5 7787 Wolf River Blvd., Germantown, TN 38138
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81 reviews from our community

Traveler rating
    22
    14
    10
    13
    22
See reviews for
25
12
9
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 10, 2014

Extremely a good location for where we needed to go. Price wise, it was almost half the price of other hotels in the vicinity. <check in> We arrived really late but it was an easy and hassle free check in. Their website had the best deals compared to other sites. <room> Layout is weird. It felt like you were entering... More 

Was this review helpful? Yes
CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

We would like to thank you for staying with us, here at the Comfort Inn & Suites Germantown Tn. Your review will help us to improve our guest stay here with us. Thank you Melani Ball Director of Sale More 

Saint Peters
Top Contributor
54 reviews 54 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed October 21, 2014

Very very small rooms. Sink area is right next to the room door. Carpet needs updating. Wifi is useless, very slow. There is a sign is the lobby banning public consumption of alcohol. Pool is small and it was over chlorinated. There is no meeting space. The free breakfast was pretty bad, with eggs that resembled razor thin hockey pucks.... More 

Was this review helpful? Yes
CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Springville, Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 8, 2014

Stayed here last night. I booked this as had a surgical procedure today close by. We used to live in Memphis area and am very familiar with the Germantown area. This hotel is not what you would expect to find in Germantown. The carpet in our room was filthy with stains galore. One stain next to bed was red and... More 

Was this review helpful? Yes
CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete Trip Advisor Survey and sharing your experience with the Comfort Inn & Suites Germantown. You indicated in your response that your most recent stay here with us at the Comfort Inn & Suites Germantown was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride... More 

Acworth, Georgia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 19, 2014

Stay away from this hotel. Booked this room offline. The pictures and descriptions of what room you will get when you get there is deceiving. We didn't get the room we booked. We used our choice points to book a free night here. We were told by the guy who checked us in that he couldn't even get his grandparents... More 

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O Fallon, Mo
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed August 17, 2014

We stayed at this place on July 23, 2014. We stay at Comfort Inn a lot when we do travel. This, without a doubt, was the dirtiest motel we have stayed at. First impressions mean a lot and if I didn't have reservations and was just looking for a place to stay, I would have left. The carpet was very... More 

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Saint Louis, Missouri
1 review
1 of 5 stars Reviewed August 15, 2014

When we arrived and went to our room, there was an extremely strong odor of mold/mildew. After notifying staff and entering 2 additional rooms, we realized that the hotel has a problem with mold/mildew. Although we could not see any mold, what was concerning to us is the possibility that the mold could be stachybotrys. (toxic black mold, google it)... More 

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Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 30, 2014

We checked into this hotel last weekend. The first room we were given still had breakfast cereal on the floor and was dirty. We were moved down the hall to another room, we were told this was the only other room available this night. This room was filthy and smelled of mold. This hotel is ran by the most inhospitable... More 

Was this review helpful? Yes 1
CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

We had to stay here a few times for my Autistic to see specialist at Le Bonheur's. Great Location to the Hospital, short drive to the Memphis Zoo, Graceland, food chains and more. Less traffic staying here compared to downtown. Pretty quite at night and early morning. The Staff are wonderful!! We cant wait to go back.

Was this review helpful? Yes
Baton Rouge, Louisiana
2 reviews
5 of 5 stars Reviewed June 22, 2014

Melanie and her team make our stay in Germantown very pleasant. The rooms are very clean the beds are wonderful. Breakfast met everyone wants and needs, that's not an easy chore for a group of 17 different families. Thanks to Melanie, Ranada & their staff we will be back on our next tournament in the area.

Was this review helpful? Yes
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Friendly intelligent staff that go out of their way to help. The indoor pool is clean and the cost of the room is good. Breakfast is pretty standard but fresh and clean. Popcorn in the afternoon is a treat!! I will stay here again if I am in Memphis.

Was this review helpful? Yes 1
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Additional Information about Comfort Inn & Suites

Address: 7787 Wolf River Blvd., Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 80
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Also Known As:
Comfort Hotel Germantown
Comfort Inn And Suites
Comfort Inn Germantown
Germantown Comfort Inn

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