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All 8 Germantown hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   7787 Wolf River Blvd., Germantown, TN 38138
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Ranked #7 of 8 hotels in Germantown
A recent review
5 of 5 stars Reviewed June 24, 2014
MississippiMomof2boys
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  • Reviews (75)
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75 people have reviewed this hotel

Traveler rating
    22
    14
    9
    11
    19
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22
10
9
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We checked into this hotel last weekend. The first room we were given still had breakfast cereal on the floor and was dirty. We were moved down the hall to another room, we were told this was the only other room available this night. This room was filthy and smelled of mold. This hotel is ran by the most inhospitable... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

We had to stay here a few times for my Autistic to see specialist at Le Bonheur's. Great Location to the Hospital, short drive to the Memphis Zoo, Graceland, food chains and more. Less traffic staying here compared to downtown. Pretty quite at night and early morning. The Staff are wonderful!! We cant wait to go back.

Was this review helpful? Yes
Baton Rouge, Louisiana
2 reviews
5 of 5 stars Reviewed June 22, 2014

Melanie and her team make our stay in Germantown very pleasant. The rooms are very clean the beds are wonderful. Breakfast met everyone wants and needs, that's not an easy chore for a group of 17 different families. Thanks to Melanie, Ranada & their staff we will be back on our next tournament in the area.

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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Friendly intelligent staff that go out of their way to help. The indoor pool is clean and the cost of the room is good. Breakfast is pretty standard but fresh and clean. Popcorn in the afternoon is a treat!! I will stay here again if I am in Memphis.

Was this review helpful? Yes 1
Davison, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2014

I want to send accolades to Melanie and Ranada who provided me with excellent customer service, during my one night stay on 4/19/14, at the Comfort Inn Suites located at: 7787 Wolf River Blvd, Germantown. Today, Melanie left a voice mail message that some critical documents in my room (111). As part of Melanie’s voice mail, she informed me, if... More

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
Tupelo, Mississippi
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 15, 2014

3 rooms booked. Lobby was very unorganized and dirty. Proceeded to rooms and the first one had a strobe light in the enterence of room. Rooms smelled musty. It was obvious the room had not been cleaned properly. Upon entering the 2nd room we noticed the tub was full of hair and not clean. We turned back the covers and... More

Was this review helpful? Yes 2
Oxford, Mississippi
Contributor
11 reviews 11 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed February 16, 2014

Reservation was fouled up when we arrived, with the manager or owner jabbering at the desk clerks, who were quite confused, and with everyone trying to explain that it wasn't THEIR fault, but the 'system' was fouled up. Finally got keys to the room, carried luggage -- of course, keys didn't work. Eventually got into the room to try and... More

Was this review helpful? Yes 1
Nashville, Tennessee
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 4, 2014

Poor experience. There was luke warm water for a bath our first night there. My wife was given a key card to another room to take a bath. By the next morning there was hot water. The front desk staff was limited. Check out was poor because the front desk staff was trying to handle the phone also. The biscuits... More

Was this review helpful? Yes 1
CISManager, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Murfreesboro, Tennessee, USA
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 21, 2014

Workers were nice and facility has a badly needed remodel in progress. They are to be commended for taking some action. However having recognized that improvement is needed they should also recognize that rates should reflect that. Rates are just a minor consideration. Need for remodel occurs over time but the need for efficient cleaning is every day. Sink stopper... More

Was this review helpful? Yes 1
CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 18, 2014

Very rude workers. Bed inspected after check in for cleanliness and BED BUGS were most definitely present !!!! For those who dont know...if you bring bed bugs home with you it cost around $5000.00 to get rid of them !!! Owner would not speak to us on the phone until we demanded so. They still held our money for 3... More

Was this review helpful? Yes 2
CISManager, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, I was not able to find your information in our hotel system. If you did stay here please email us your information on gm.tn398@choicehotels.com. We inspect our rooms regularly and we take cleanliness very seriously. I will look forward to hear from you on above email address. Thanks, Manager More

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Additional Information about Comfort Inn & Suites

Address: 7787 Wolf River Blvd., Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
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Also Known As:
Comfort Hotel Germantown
Comfort Inn And Suites
Comfort Inn Germantown
Germantown Comfort Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
80

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