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Comfort Inn & Suites

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7787 Wolf River Blvd., Germantown, TN 38138
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Comfort Inn & Suites
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Comfort Inn & Suites
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84 reviews from our community

Traveler rating
    22
    15
    12
    13
    22
See reviews for
26
13
9
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (16)
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    (22)
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Hanover
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed two nights here, and it was a good home base for our adventures in Memphis. It was clean and very quiet. We never heard our neighbors or people in the hallway. However the room was very small - actually quite cramped for two adults and two teens. The beds were also a bit hard. The breakfast was adequate,... More 

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Atlanta, Georgia
Top Contributor
53 reviews 53 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 10, 2015

Great property and excellent staff. The location is in a very nice suburb of Memphis. Far enough for comfort, close enough to the city. Great shops and eating very close to hotel. The property is well maintained and the rooms updated. My only issue is the 'cheese-cloth' like towels. They should have been replaced a while ago. For everything to... More 

Was this review helpful? Yes 1
Kentucky
Top Contributor
65 reviews 65 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 3, 2015

Recently, my husband and I spent a night in this hotel. The location was convenient to Campbell Clinic where my husband had an appt, and it was conveniently located to lots of restaurants and stores. The price was quite a bit less than other area hotels that we priced. However, the saying, "you get what you pay for," rings true... More 

Was this review helpful? Yes 2
Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 10, 2014 via mobile

Extremely a good location for where we needed to go. Price wise, it was almost half the price of other hotels in the vicinity. <check in> We arrived really late but it was an easy and hassle free check in. Their website had the best deals compared to other sites. <room> Layout is weird. It felt like you were entering... More 

Was this review helpful? Yes 1
CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

We would like to thank you for staying with us, here at the Comfort Inn & Suites Germantown Tn. Your review will help us to improve our guest stay here with us. Thank you Melani Ball Director of Sale More 

Saint Peters
Top Contributor
58 reviews 58 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed October 21, 2014

Very very small rooms. Sink area is right next to the room door. Carpet needs updating. Wifi is useless, very slow. There is a sign is the lobby banning public consumption of alcohol. Pool is small and it was over chlorinated. There is no meeting space. The free breakfast was pretty bad, with eggs that resembled razor thin hockey pucks.... More 

Was this review helpful? Yes
CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Springville, Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 8, 2014

Stayed here last night. I booked this as had a surgical procedure today close by. We used to live in Memphis area and am very familiar with the Germantown area. This hotel is not what you would expect to find in Germantown. The carpet in our room was filthy with stains galore. One stain next to bed was red and... More 

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CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete Trip Advisor Survey and sharing your experience with the Comfort Inn & Suites Germantown. You indicated in your response that your most recent stay here with us at the Comfort Inn & Suites Germantown was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride... More 

Acworth, Georgia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 19, 2014

Stay away from this hotel. Booked this room offline. The pictures and descriptions of what room you will get when you get there is deceiving. We didn't get the room we booked. We used our choice points to book a free night here. We were told by the guy who checked us in that he couldn't even get his grandparents... More 

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O Fallon, Mo
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed August 17, 2014

We stayed at this place on July 23, 2014. We stay at Comfort Inn a lot when we do travel. This, without a doubt, was the dirtiest motel we have stayed at. First impressions mean a lot and if I didn't have reservations and was just looking for a place to stay, I would have left. The carpet was very... More 

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Saint Louis, Missouri
1 review
1 of 5 stars Reviewed August 15, 2014

When we arrived and went to our room, there was an extremely strong odor of mold/mildew. After notifying staff and entering 2 additional rooms, we realized that the hotel has a problem with mold/mildew. Although we could not see any mold, what was concerning to us is the possibility that the mold could be stachybotrys. (toxic black mold, google it)... More 

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Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 30, 2014

We checked into this hotel last weekend. The first room we were given still had breakfast cereal on the floor and was dirty. We were moved down the hall to another room, we were told this was the only other room available this night. This room was filthy and smelled of mold. This hotel is ran by the most inhospitable... More 

Was this review helpful? Yes 1
CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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