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All 8 Germantown hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   7787 Wolf River Blvd., Germantown, TN 38138
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Ranked #7 of 8 hotels in Germantown
A recent review
5 of 5 stars Reviewed November 7, 2013
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70 people have reviewed this hotel

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    11
    18
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20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Tupelo, Mississippi
2 reviews
1 of 5 stars Reviewed 1 week ago

3 rooms booked. Lobby was very unorganized and dirty. Proceeded to rooms and the first one had a strobe light in the enterence of room. Rooms smelled musty. It was obvious the room had not been cleaned properly. Upon entering the 2nd room we noticed the tub was full of hair and not clean. We turned back the covers and... More

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Oxford, Mississippi
Contributor
11 reviews 11 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 16, 2014

Reservation was fouled up when we arrived, with the manager or owner jabbering at the desk clerks, who were quite confused, and with everyone trying to explain that it wasn't THEIR fault, but the 'system' was fouled up. Finally got keys to the room, carried luggage -- of course, keys didn't work. Eventually got into the room to try and... More

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Nashville, Tennessee
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 4, 2014

Poor experience. There was luke warm water for a bath our first night there. My wife was given a key card to another room to take a bath. By the next morning there was hot water. The front desk staff was limited. Check out was poor because the front desk staff was trying to handle the phone also. The biscuits... More

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CISManager, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Murfreesboro, Tennessee, USA
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 21, 2014

Workers were nice and facility has a badly needed remodel in progress. They are to be commended for taking some action. However having recognized that improvement is needed they should also recognize that rates should reflect that. Rates are just a minor consideration. Need for remodel occurs over time but the need for efficient cleaning is every day. Sink stopper... More

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CISManager, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

1 review
1 of 5 stars Reviewed January 18, 2014

Very rude workers. Bed inspected after check in for cleanliness and BED BUGS were most definitely present !!!! For those who dont know...if you bring bed bugs home with you it cost around $5000.00 to get rid of them !!! Owner would not speak to us on the phone until we demanded so. They still held our money for 3... More

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CISManager, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, I was not able to find your information in our hotel system. If you did stay here please email us your information on gm.tn398@choicehotels.com. We inspect our rooms regularly and we take cleanliness very seriously. I will look forward to hear from you on above email address. Thanks, Manager More

1 review
5 of 5 stars Reviewed November 7, 2013

Stayed at this location in July for a mini vacation. Melani greeted us as we walked in and was very courteous during our stay. Pool was awesome as was the nice big room we had. It was once an apt and was very roomy. Popcorn and cookies in the evening and breakfast was great too!! We will stay again!!

Was this review helpful? Yes
CISManager, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, We would like to thank you for your review, Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in future. Thanks, Manager More

Saginaw, Michigan, United States
1 review
1 of 5 stars Reviewed October 21, 2013

Moving from Michigan to Texas stopped at this comfort inn suites hotel for rest. I booked it because they excepted pets and I figured, Comfort Inn can't be bad......they have a reputation to protect. Wrong!! The staff was nice but very unprofessional, they screwed up my reservation so I had to pay for another room. I got the suite at... More

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Kentucky
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 of 5 stars Reviewed October 14, 2013

We have stayed in this location several times and had been satisfied. However, this time we were disappointed with the lack of service. The attendant never made eye contact with either of us. He seemed totally disinterested in whom he was serving. We were also disappointed with the appearance of the room (the carpet was very stained with what looked... More

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Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed October 6, 2013

Stayed here recently for a 3 week business trip. This was booked by my corporate travel agent so I was not given any choices for hotels. The room was very small, but had a fridge, microwave, and coffee. First room had a broken A/C, they came in and fixed it, but it broke again the next day. They moved me... More

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Destrehan, Louisiana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 23, 2013

Even though "remodeled" a few yrs ago my first room was so musty we asked for another room which wasn't quite as bad, but carpets in halls and rooms really need to be replaced. The room was rather small and mattress wasn't the best. The bath was clean and remodeled. The front desk both pm and am were very nice... More

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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Hotel
Comfort Inn And Suites
Comfort Hotel Germantown
Comfort Inn Germantown
Germantown Comfort Inn
Address: 7787 Wolf River Blvd., Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Reservation Options:
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