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Holiday Inn Express Hotel & Suites Memphis Germantown

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7784 Wolf Trail Cove, Germantown, TN 38138
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Holiday Inn Express Hotel & Suites Memphis Germantown
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Holiday Inn Express Hotel & Suites Memphis Germantown
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223 reviews from our community

Traveler rating
    159
    36
    14
    5
    9
See reviews for
77
38
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52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • Italian first
  • Any
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  • All months
    (223)
  • Mar-May only
    (60)
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Makanda, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

No privacy. Breakfast was mediocre. Why only 3 bath towels for rooms that sleep 4-6 people ? Why must we run down more towels ? Elevator extremely slow & overwhelmed when hotel is at max capacity. Sofa sleepers need new mattresses ! They are worn out ! Most of the staff was friendly.

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. I am sorry everything was not to your liking. We would have been happy to offer you another room if you found yourself in a position that you were not comfortable in. We have plenty of towels available to our guests and I apologize you had to seek them out.... More 

Newark, Delaware
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel was a bit hard to find due to signage laws, but was great once we found it. It is fairly new, was clean and modern, and the staff was especially friendly and knowledgeable of the area. We toured Memphis, Graceland, shopped, and dined. It is a beautiful area.

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for the great review of our property. It is the goal of the ENTIRE staff to make each guests visit a memorable one. It is our pleasure to serve you and welcome you back anytime. Sincerely, Michelle Land Hospitality Hostess More 

Olathe, Kansas
1 review
5 of 5 stars Reviewed 3 weeks ago

I stay in a lot of hotels for business travel and this one was by far the best of all! Huge TV screen with clear picture and temperature control was comfortable with a constant fan option and not too loud. Great bedding and pillows too. Would highly recommend this hotel.

Was this review helpful? Yes
nene5663, Public Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate you taking the time to review our property. Thank you for your amazing compliments. I have shared them with our staff who strive daily for excellence. Your patronage is NEVER taken for granted. We thank you for staying with us and invite you to make this your home away from home whenever you are in this area. Sincerely,... More 

Fort Lauderdale, Florida
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I was impressed with the cleanliness of the hotel and the accommodating server Michelle that kept the breakfast area open for me to eat. Ric the manager of the hotel keeps a fine staff. Thank you Holiday Inn Express our group enjoyed their stay !

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

What a pleasure it was to meet you. From reading the review I knew immediately who was writing. It was my pleasure to serve you and your friend at Breakfast and I especially enjoyed our conversation. Thank you for choosing our Hotel for your stay in Germantown. And Congratulations on the WIN. Sincerely, Michelle Land Hospitality Hostess More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 6, 2015

Very nice breakfast. Staff were friendly and helpful. Pool was the warmest pool I have ever swam. Quiet area. Overall nice Holiday Inn and I would recommend it. A bit of a drive to Memphis but near a lot of shopping and allows you to be away from downtown.

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for generous review of our property and amazing compliments. I have passed them on to our staff. It is always our intention to make each guests stay a memorable one . I am delighted that you enjoyed yours. We value your patronage and look forward to serving you again. Sincerely, Michelle Land Hospitality Hostess More 

Hartselle, Alabama
Top Contributor
66 reviews 66 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 29, 2015

Great place to stay. Rooms are very nice and the food was very good and they treat you great. It is very clean and they great internet connection, Hotel is close to many places to eat and shop . Only 15 minutes from Memphis also.

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your complimentary review of our property. It is our goal to make every guest have a memorable experience. In your case it seems we have reached our goal. Your patronage is never taken for granted and we look forward to serving you again. You are always welcome. Sincerely, Michelle Land Hospitality Hostess More 

Nashville, Tennessee
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 25, 2015

We were in town for a soccer tournament and had a fantastic stay. The rooms were comfortable and spacious. The staff was friendly and very professional. Very good breakfast each morning. The staff made it feel more like a bed and breakfast more than it just felt like a hotel stay.

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your recent review of our property. It was a pleasure to have your soccer team stay with us during your tournament. I have passed your compliments on to our staff. We work hard everyday to make our guests stay a memorable one. It's fantastic to know our goals are met. We look forward to serving you anytime... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 17, 2015

Absolutely outstanding!!! Friendly, professional staff. Great breakfast!! Clean comfortable rooms and awesome pool! Would recommend to anyone! Very family friendly. Good,safe location. Close to everything! Awesome stay!!

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your complimentary review. Our number one goal is to make our guests stay a memorable one. It seems we accomplished that during your stay. I have passed on your compliments to the staff. It means a great deal to them to have their hard work not only noticed but complimented. Your patronage is never taken for granted.... More 

Hattiesburg, Mississippi
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2015

We travel to Memphis every year in February. We bring a team of 4 to 5 people and need rooms for two weeks straight. We were there during two days when sleet and ice shut down Memphis. When we were iced in and needed to use the conference room for 2 days, Rick (the manager) took care of us. High... More 

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Jeff, We appreciate you taking the time to review our property and happy to see you were pleased. Our entire staff strives to make each guests experience a memorable one. I'm not surprised Ric was able to meet your needs by use of one of our fantastic meeting rooms. I'm pleased that you enjoyed our breakfast choices each day.... More 

Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2015

We booked out stay with no prior knowledge of this hotel, and boy did we hit the jackpot! Everything was superior from the time we checked in to checking out. We could not have had a better experience. The entire staff was helpful and friendly, our room was lovely and very comfortable (especially the beds) and the entire place was... More 

Was this review helpful? Yes 2
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. Your patronage is never taken for granted and we appreciate the opportunity to serve you. I have shared your compliments with the entire staff who work hard to make every guests experience a memorable one. We have a mission statement here at Holiday inn Express...and it is as follows: treat... More 

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