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Holiday Inn Express Hotel & Suites Memphis Germantown

2.5 of 5 7784 Wolf Trail Cove, Germantown, TN 38138
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Memphis Germantown
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215 reviews from our community

Traveler rating
    153
    34
    14
    5
    9
See reviews for
72
38
8
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (215)
  • Mar-May only
    (52)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (35)
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Hattiesburg, Mississippi
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars NEW

We travel to Memphis every year in February. We bring a team of 4 to 5 people and need rooms for two weeks straight. We were there during two days when sleet and ice shut down Memphis. When we were iced in and needed to use the conference room for 2 days, Rick (the manager) took care of us. High... More 

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Jeff, We appreciate you taking the time to review our property and happy to see you were pleased. Our entire staff strives to make each guests experience a memorable one. I'm not surprised Ric was able to meet your needs by use of one of our fantastic meeting rooms. I'm pleased that you enjoyed our breakfast choices each day.... More 

Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked out stay with no prior knowledge of this hotel, and boy did we hit the jackpot! Everything was superior from the time we checked in to checking out. We could not have had a better experience. The entire staff was helpful and friendly, our room was lovely and very comfortable (especially the beds) and the entire place was... More 

Was this review helpful? Yes 2
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. Your patronage is never taken for granted and we appreciate the opportunity to serve you. I have shared your compliments with the entire staff who work hard to make every guests experience a memorable one. We have a mission statement here at Holiday inn Express...and it is as follows: treat... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love Holiday Inn Express hotels!!! I have never had a bad experience!!! This Holiday Inn Express had welcoming staff, clean beautiful rooms and a comfortable bed!!! As always they have the best Beakfast of any hotel chain, those cinnamon rolls get me every time!!

Was this review helpful? Yes 2
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

WOW...just WOW! Your review was amazing. So glad you enjoyed the Cinnamon rolls. They are the first thing many of our guests ask for and you will always find them at a Holiday Inn Express Hotel. I passed on your compliment of the clean beautiful room to our Housekeeping staff. They work hard everyday to offer those immaculate fresh smelling... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

This is one of my regular locations. Service is always great, rooms clean, tasty breakfast, and they have a really nice walking / jogging path out back. The location is in one of the few really safe parts of the Memphis metro area, and that's always important.

Was this review helpful? Yes 2
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. It is a pleasure to know that you are a frequent visitor and have been satisfied each time you stay with us. Our entire staff strives to make your experience a memorable one and it seems we have done just that. I have passed on your compliments to the staff.... More 

Birmingham, Alabama
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2015

I have never stayed at a Motel as clean as this, absolutely spotless! Staff was very helpful and friendly. We had never stayed in this area and were in town for a funeral and the manager was very helpful in giving us directions to how to get to the church. The best breakfast area I have seen at a Holiday... More 

Was this review helpful? Yes 3
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for the generous comments in your review of our property. We have a motto here at Holiday Inn Express Germanton. Treat EVERY guest as if they were our only one and say YES whenever possible. It's not often that we say NO. I have read your compliments on our "spotless" facility with our Housekeepers. Their job is not... More 

Fostoria, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

We were a big group and had the best service!!! It was very clean and beautiful! Loved our room! Also had the best service for breakfast ever!!!! Everyone was very friendly and willing to help with anything!! Big TV and free wi-fi!!

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. it is the goal of the entire staff to make sure you had a memorable experience with us. It appears from your kind review that we have reached our goal. Please know that your patronage is never taken for granted and we look forward to the opportunity of serving you... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2014

No complaints. ... clean and comfy! This hotel is very convenient to the mall and the interstate. Stayed two nights in a king room. Checked in easily, staff was polite, hotel was clean and modern. Used the workout area and it was relatively modern as well. Definitely would stay again!

Was this review helpful? Yes 1
Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Rachael L, We just LOVE to hear that our guests had a pleasant stay with us and even more so when their coming back to us. We pride ourselves in producing an environment that is like home for all our traveling guests. We look forward to seeing you the next time your in Germantown, TN. Willie Jenkins Front Office... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed November 19, 2014

I travel frequently on business, so I've stayed in many hotels through the years. But last week I got outstanding customer service and wanted to tell everyone about it. I'd left a caffeine-free Diet Coke in my hotel fridge, but when I got back to my room after work I found it had frozen. So I went to the front... More 

Was this review helpful? Yes
Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Esk313, I have been in the Hospitality Industry for over a decade and I understand the importance of the little things that matter most. I make it an everyday habit to ensure that I pay close attention to those things that some would say are inconsequential. Here at the Holiday Inn Express Germantown our Management Team share those same... More 

Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

I travel a lot for business and this is one of the nicest HI Expresses I have stayed. It is a bit hidden frm the main street. The rooms were very clean, extremely hospitable staff, quiet, and beds were more comfortable than home. I had the best 5 nights sleep than in a very long time. I highly recommend this... More 

Was this review helpful? Yes 1
Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Kathy G, We are so Delighted! that you found our "Hidden Treasure". Our team works extremely hard to make sure that your stay is Top Notch! Whenever your are in Germantown our doors are always open and expect to be greeted and taken care of by one of our extraordinary staff. Thank You for making the Holiday Inn Express... More 

Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2014

As an ex-Memphian who travels to Memphis from time to time on business I can tell you that this is a very safe location. There's several classy restaurants a few miles away with some fast food outlets closer by. Stacy, the clerk on duty in the evenings is absolutely delightful. If you want a taste of southern hospitality, she's your... More 

Was this review helpful? Yes 1
Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Britboy333, We are honored that you chose the Holiday Inn Express & Suites Germantown as your home away from home, we understand how difficult it can be to locate a hotel that provides comfort, a sense of security and great service. We are please that we where able to render those amenities to you. We will definitely look forward... More 

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Additional Information about Holiday Inn Express Hotel & Suites Memphis Germantown

Address: 7784 Wolf Trail Cove, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Memphis Germantown 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Memphis Germantown

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