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Holiday Inn Express Hotel & Suites Memphis Germantown

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7784 Wolf Trail Cove, Germantown, TN 38138
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Holiday Inn Express Hotel & Suites Memphis Germantown
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Holiday Inn Express Hotel & Suites Memphis Germantown
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    245 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (39)
    Date | Rating
    • English first
    • Italian first
    • Any
    English first
    • All months
      (245)
    • Mar-May only
      (62)
    • Jun-Aug only
      (84)
    • Sep-Nov only
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    • Dec-Feb only
      (35)
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    Columbus, Ohio
    1 review
    5 of 5 stars Reviewed 4 days ago NEW

    As soon as I walked into the lobby, I knew I was going to like this hotel. It was clean and beautifully decorated in a contemporary style. Staff through out hotel was genuinely friendly (I hate it when front desk clerks say the words but don't really seem to mean them), and they did a great job. Our rooms were... More 

    Was this review helpful? Yes
    nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

    Your review of our property was amazing. You noticed everything we are so proud of. I immediately shared your generous compliments with our entire staff. Especially the Housekeepers who keep our rooms and whole Hotel squeaky clean. It was nice of you to notice their hard work and mention it. Your patronage is never taken for granted . We would... More 

    1 review
    5 of 5 stars Reviewed 5 days ago NEW

    We've moved to this hotel after very disappointing experience in another hotel and that was excellent choice! Great quiet location and excellent service, excellent staff, clean rooms with fantastic views! So I would highly recommend Holiday Inn Express Germantown to anybody looking for high level of service and comfort. Stayed July 29 2015, traveled as a couple

    Was this review helpful? Yes
    nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

    I am so glad you had a wonderful experience at our hotel. We strive daily to enable our guests to enjoy their stay. Our goal is to treat each guest as our only one and to say YES whenever possible. It's NOT often that we saw no. Please visit us again . We look forward to serving you. Best regards,... More 

    Roland, Arkansas, United States
    Level Contributor
    10 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    1 of 5 stars Reviewed 1 week ago NEW

    We stayed on July 24th. We arrived around 11pm. Terrance gives us our room keys. Terrance was great through it all. I made the reservation on July 3. I reserved a room with a King Bed AND a pull out couch since there are 3 adults. We get to the room. One king bed and a chair with a foot... More 

    Was this review helpful? Yes
    Germantown, Tennessee
    1 review
    5 of 5 stars Reviewed 1 week ago

    I always stay at this hotel when in town on business. There is a walking and bike trail behind the hotel. There is a Waffle House and Mexican Restaurant in walking distance. This is a very clean place and the staff is always very helpful and friendly. This is my second home and I recommend it to anyone.

    Was this review helpful? Yes
    nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

    WELCOME HOME !!! It is our pleasure to serve you. I have passed your compliments on to the entire staff. Your review indicates that we have reached our goal of excellence for your stay. These compliments only make us want to strive harder to please our guests.We never take your patronage for granted and look forward to serving you again.... More 

    2 reviews
    1 of 5 stars Reviewed 1 week ago

    The worst hotel experience I have ever had. From arrival to being asked when we were leaving everything was horrible. We ended up here because marriott was over booked. After arriving here at 2am after 8 hour drive we got a room here on Marriotts expense because they gave our room away. After check in we were told every thing... More 

    Was this review helpful? Yes
    Little Rock, Arkansas
    Level Contributor
    12 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    We stay in a lot of HI all over the country and this was by far the best we have ever stayed in, from check in to check out, everyone from the front desk, housekeeping and breakfast were so nice and friendly. The rooms were very comfortable and cool (we were there in the middle of July in 100 degree... More 

    Was this review helpful? Yes
    nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

    we are humbled by your gracious review of our property. The generous compliments have been passed on to our excellent staff. I must credit our management team, Hemmy and Rick Patel, for the delightful work environment. It is their leadership that keeps us all "on point". When we receive a review like yours it makes all our hard work worth... More 

    Alpharetta, Georgia
    5 of 5 stars Reviewed 2 weeks ago

    My sister and I enjoyed our stay here. The staff is polite and professional, and the hotel is well kept and modern. Michelle was very courteous with making sure we were happy with our breakfast. She went above and beyond!!!!

    Was this review helpful? Yes
    nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

    I am humbled by your compliments. I am proud to be on the team at this Hotel and always try to give 200% of my attention to my guests. Their satisfaction is very important to me .Thank you for taking the time to review our hotel. We hope to have the chance to serve you again soon. Sincerely, Michelle Land... More 

    Pelham, Alabama
    1 review
    3 of 5 stars Reviewed 3 weeks ago

    Although some of the amenities in the room need replacing, the bed was excellent. I had a great night's sleep. Customer care was also superb. Went down to the pool a little before closing time and couldn't get in; the front desk got us in and the kids had their night swim. #happykidshappymom

    Was this review helpful? Yes
    nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

    Thank you for taking the time to review our property. We appreciate your compliments and I have passed them on to our loyal staff . It is always our pleasure to serve you. Please come again soon. Sincerely, Michelle Land Hospitality Hostess More 

    2 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    Michelle at the breakfast met our breakfast needs with a smile! We asked for ketchup and hot sauce for our eggs and she brought them to us with a very cheerful attitude! This was a place we stayed on our way to PA and on our way home! The beds, pillows , etc were awesome too! Our two visits this... More 

    Was this review helpful? Yes
    nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

    I am humbled by your compliments. I am so proud to be a member of this team and to work at such an outstanding hotel. Your generous compliments are much appreciated. Please consider us your "HOME" away from home when you are in our area. Sincerely, Michelle Land Hospitality Hostess More 

    1 review
    5 of 5 stars Reviewed 4 weeks ago via mobile

    Our stay at Holiday Express Germantown TN was excellent. The manager Rick went above and beyond to ensure that our stay was as pleasant as possible. He and his staff all were very pleasent, I'm so pleased with my stay that i will recommend that whenever my friends visit Germantown that they stay at this Hotel

    Was this review helpful? Yes
    nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

    Thank you for your compliments on our property. I have passed them on to our staff. We strive to give our guests a memorable experience during their stay. Your patronage is NEVER taken for granted. We look forward to your next visit. Sincerely, Michelle Land Hospitality Hostess More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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