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All 8 Germantown hotels

Holiday Inn Express Hotel & Suites Memphis Germantown

2.5 of 5 Hotel   |   7784 Wolf Trail Cove, Germantown, TN 38138
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85%
Ranked #3 of 8 Hotels in Germantown
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Beki C Hattiesburg, United States
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188 reviews from our community

Traveler rating
    132
    29
    13
    5
    9
See reviews for
66
33
6
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Hattiesburg, United States
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

We travel a lot and the HIE in Germantown may be our favorite. Great location - plenty of dining and shopping choices. Fantastic staff - by the time we leave we're all friends. They allowed our group to play board games and watch college football in the dining area for hours on end. The maids are the friendliest you'll encounter... More

Was this review helpful? Yes
alabama
1 review
5 of 5 stars Reviewed 1 week ago

We had a great stay! Had to leave another hotel because of the air quality and humidity in the room. We moved to the Holiday Inn Express where we stayed in December. Comfortable, clean and courteous. The front desk was helpful and friendly and the attendant for the free brunch was a delight! Will definitely stay again.

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. It was a pleasure to serve you. We have passed your comments on to the whole staff. We all strive to make your visit a memorable one. Please visit us again soon. Sincerely, Michelle Land Hospitality Hostess More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Wow… the reviews on here… come on...The rooms are dimly lit and one of our bathroom lights was out. There was no hook on the back of the bathroom door, just a mount where one once existed. THEY RAN OUT OF TOWELS on two occasions, making us wait for them to do laundry. One morning the maids came room to... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your review of our property. Please accept our sincere apology for your stay that you felt was less than perfect. Our goal is to treat each guest as if they were our only one and make their visit a memorable one. I'm sorry that we did not meet your expectations. Please know that we appreciate your patronage... More

Chicago, Illinois, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was really nice and clean. It has a wonderful walk trail just outside the hotel. The staff was very customer friendly and eager to assist. The breakfast was good, the area stayed clean and full of amenities and food. Michelle and the manager were awesome. Made me and my family feel very welcomed.

Was this review helpful? Yes 2
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Our mission is to say yes when we can and to treat each guest as if they were our ONLY one. It seems from your compliments that we reached our goal. We are glad you felt welcome and hope you will return soon. Remember when you are in Germantown, TN you have a home with us. Sincerely, Michelle Land Hospitality... More

Morrisville, North Carolina
Top Contributor
57 reviews 57 reviews
40 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here after a very long day of driving. The location is located off a main street yet the location itself is very quiet and safe. There are dozens of food options within 2 miles of the property. The staff was excellent and cordial. The rooms were clean and spacious. The entire property was very clean. All in all,... More

Was this review helpful? Yes 2
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate you taking the time to review our property and thank you for staying with us. We do not take your patronage for granted and want to make your stay a memorable one. It seems from your many compliments that we accomplished our goal. We look forward to you staying with us and allowing us to serve you again.... More

Cincinnati, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel staff made us feel like family. The rooms and hotel were immaculate. Great for any germaphobes or OCD moms out there. The decor of our room and the hotel was just on trend and very stylish. It felt like we were the first ones to stay in the room because it just felt so new. When asked how... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

WOW! What an amazing review of the hotel. I have shared it with the entire staff. We all take our jobs seriously and, actually, working here is a joy. Our management team, Rick and Hemmy Patel, set the tone for pride in our surroundings. From your review I can see you noticed our hard work. Please know that your patronage... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Originally got to memphis checked into a budget hotel. Bugs, filthy carpet, vagrants out the window. I could go on but won't. Rravelling with my young children, Called Holliday inn desparatly seeking a different hotel as it was elvis week. These excellent facilities were clean, pristine even. The pool area was fresh and neat. The breakfast was included and delucious... More

Was this review helpful? Yes 2
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Sorry to hear about your experience at another hotel. However, I am so glad you found your way to our door.Our entire staff makes it a priority to treat each guest as if they were our only one. Our management team, Rick and Hemmy Patel, provide a delightful work environment and it reflects in the care of our guests. Thank... More

Memphis, TN
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 5, 2014

The first impression was not great, due to the lobby reeking of smoke when we walked in. However, I believe it may have been residual smoke from other visitors right outside the door. Otherwise, the location was secluded and quiet, yet convenient to restaurants and businesses. The room was clean and in good repair and we enjoyed a good night's... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate you taking the time to review our property. I am sorry you experienced the smell of smoke in the lobby. Our is a completely smoke free hotel but there is a smoking area in the front. Possibly the smokers were standing close to the doors. I do appreciate you bringing that to our attention. From now on we... More

Overland Park, Kansas
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 23, 2014

The rooms are very nicely appointed, with awesome beds!. The pool and breakfast area are pretty standard for a Holiday Inn Express. We stayed here one night on our way through town, headed home from vacation. It was nice enough that I'd consider staying here for a longer time when I spend more time in Memphis. The only reason why... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear redhead217, Thank you for the candid review. It is lovely to hear your compliments of our rooms and the beds. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. Thank you... More

Blackwood, New Jersey
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 18, 2014 via mobile

The hotel was clean and in a good location for my visit. This is very important to me. But, couple of little things that i found to be off putting... The breakfast lounge is very small and was crowded at the time of my visit. Also, the tv in the room was fixed to the dresser so it could not... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate you taking the time to review our Hotel. I have shown the entire staff your compliments. We appreciate your patronage and never take your loyalty for granted. Thank you for your comments about the TV. I have passed that on to management and we will work on the possibility of swivels to make your TV viewing more enjoyable.... More

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Additional Information about Holiday Inn Express Hotel & Suites Memphis Germantown

Address: 7784 Wolf Trail Cove, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Memphis Germantown 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Memphis Germantown

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