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Holiday Inn Express Hotel & Suites Memphis Germantown

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7784 Wolf Trail Cove, Germantown, TN 38138
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Memphis Germantown
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249 Reviews from our TripAdvisor Community

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Traveler rating
    179
    38
    16
    5
    11
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84
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (249)
  • Mar-May only
    (62)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (35)
All months
1 review
4 of 5 stars Reviewed 4 days ago NEW

Shout out to the two gentlemen I met during my check-in made me feel very welcome . Granger and I'll call the other man D..don't want to get the name wrong. ...hope to see them again on my next visit. . I would also like to say the wonderful lady that helped me during breakfast made me feel like she... More 

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We are so appreciative of your generous review. Our staff is remarkable. Always happy to assist our guests and treat each as if they were our ONLY one. That breakfast was cooked " just for you" . Thank you for staying with us. Your patronage is NEVER taken for granted. Please come again soon. Sincerely, Michelle Land Hospitality Hostess More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

My family was looking for a place to stay for an extended time due to my grandmother's illness. We looked at apartments and even homes to rent and finally settled on one of Germantown's best kept secrets, the Holiday Inn Express Germantown. Walks and bike rides along the adjacent river/ creek trail with family were very calming during a difficult... More 

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

It was more than a pleasure to serve your family. I enjoyed the wonderful chats with all of you. We are so glad we were able to accommodate you during this difficult time. Our only desire is to please our guests and see that their stay with us brings back fond memories. Your compliments are much appreciated. Please visit again.... More 

Detroit, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights and while exploring the Memphis area, especially the music heritage. We had a great time and coming back to this hotel every night was part of what made this a mini-vacation to remember. The staff was friendly and engaging and very helpful. Michele at breakfast is truly a gem and will become your best... More 

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate your compliments about our hotel. It's wonderful to know that you had an amazing visit and we were part of your Memphis experience. We would love for you to return to the area and let us be your "HOME" away from home. Your patronage is sincerely appreciated. Best regards, Michelle Land Hospitality Hostess More 

West Memphis, Arkansas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was our first time staying at this Holiday Inn Express and this was also a very special moment for us both because we were celebrating our 33rd wedding anniversary. The staff at the front desk, the maids and Michelle the breakfast hostess each in their own way made us feel very welcome with their friendly smile and their accommodating... More 

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We are so glad you chose our Hotel for your special Anniversary celebration. It was a pleasure meeting you both. I am delighted you had a memorable experience and hope you will return again and again. A special thank you from the bottom of my heart for our last moments together, . Sincerely, Michelle Land Hospitality Hostess More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

As soon as I walked into the lobby, I knew I was going to like this hotel. It was clean and beautifully decorated in a contemporary style. Staff through out hotel was genuinely friendly (I hate it when front desk clerks say the words but don't really seem to mean them), and they did a great job. Our rooms were... More 

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Your review of our property was amazing. You noticed everything we are so proud of. I immediately shared your generous compliments with our entire staff. Especially the Housekeepers who keep our rooms and whole Hotel squeaky clean. It was nice of you to notice their hard work and mention it. Your patronage is never taken for granted . We would... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We've moved to this hotel after very disappointing experience in another hotel and that was excellent choice! Great quiet location and excellent service, excellent staff, clean rooms with fantastic views! So I would highly recommend Holiday Inn Express Germantown to anybody looking for high level of service and comfort. Stayed July 29 2015, traveled as a couple

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

I am so glad you had a wonderful experience at our hotel. We strive daily to enable our guests to enjoy their stay. Our goal is to treat each guest as our only one and to say YES whenever possible. It's NOT often that we saw no. Please visit us again . We look forward to serving you. Best regards,... More 

Roland, Arkansas, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed on July 24th. We arrived around 11pm. Terrance gives us our room keys. Terrance was great through it all. I made the reservation on July 3. I reserved a room with a King Bed AND a pull out couch since there are 3 adults. We get to the room. One king bed and a chair with a foot... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Jamie H, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Germantown, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

I always stay at this hotel when in town on business. There is a walking and bike trail behind the hotel. There is a Waffle House and Mexican Restaurant in walking distance. This is a very clean place and the staff is always very helpful and friendly. This is my second home and I recommend it to anyone.

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

WELCOME HOME !!! It is our pleasure to serve you. I have passed your compliments on to the entire staff. Your review indicates that we have reached our goal of excellence for your stay. These compliments only make us want to strive harder to please our guests.We never take your patronage for granted and look forward to serving you again.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

The worst hotel experience I have ever had. From arrival to being asked when we were leaving everything was horrible. We ended up here because marriott was over booked. After arriving here at 2am after 8 hour drive we got a room here on Marriotts expense because they gave our room away. After check in we were told every thing... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Mina M, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance in the front office regarding your reservations. Please accept our sincere apologies for any inconvenience these issues may have caused... More 

Little Rock, Arkansas
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 20, 2015

We stay in a lot of HI all over the country and this was by far the best we have ever stayed in, from check in to check out, everyone from the front desk, housekeeping and breakfast were so nice and friendly. The rooms were very comfortable and cool (we were there in the middle of July in 100 degree... More 

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

we are humbled by your gracious review of our property. The generous compliments have been passed on to our excellent staff. I must credit our management team, Hemmy and Rick Patel, for the delightful work environment. It is their leadership that keeps us all "on point". When we receive a review like yours it makes all our hard work worth... More 

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