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All 8 Germantown hotels

Holiday Inn Express Hotel & Suites Memphis Germantown

2.5 of 5 Hotel   |   7784 Wolf Trail Cove, Germantown, TN 38138
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Ranked #2 of 8 Hotels in Germantown
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Rita S Saint Louis, Missouri
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198 reviews from our community

Traveler rating
    140
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    14
    5
    9
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67
35
8
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

From the front desk staff to the breakfast area staff, these folks are committed to ensuring a great experience for all customers. They go out of their way to take care of special requests. It's almost as if they are all part owners of the business. Great experience!

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Your review made my day and has been passed to all our staff. Your comments explain it all. Our motto is to say yes whenever we can ( which is pretty much all the time) and to treat each guest as if they were our ONLY one. Thank you for your generous compliments. We do not take your patronage for... More

Clarksville, TN
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I selected this property, sight unseen, for a recent mini vacation to Memphis based on the location (wanted easy access to Memphis without being too close to town) and the reviews. I am happy to say it was a great choice! The location is terrific - it is on a quiet dead end road, close to amenities but far enough... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

What a refreshing review. Many thanks for taking the time to note details about our property. It is the goal of the entire staff to make each guests stay a memorable one. From all your compliments it seems clear that we hit the mark. Your generous compliments have been passed on to the staff, We look forward to a return... More

Yukon, Oklahoma
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

very good nights sleep.. no problems.. good Wi-Fi, good cable, and of course the comfortable bed that lets me sleep in my old age.. certainly wish HI Exp would open a location closer to I-40.. this was about 7 or 8 miles off the Interstate.

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review out property. We are so glad you enjoyed our amenities. Some of our guests say they wish they could take the beds and comfy pillows home. We appreciate your compliments and look forward to serving you again soon. Sincerely, Michelle Land Hospitality Hostess More

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel a great deal of work. And stay here anytime I am in the area. I am greeted with a warm welcome. They know my preferences. The rooms are clean. And the bed is divine. All my needs are met. Breakfast is awesome. They have an indoor pool and a nice gym. I have to say the very best... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

WOW ! We are humbled by your amazing review of our property. We appreciate your loyalty. I truly believe the reason we are an outstanding property is because of our management team. Rick and Hemmy Patel make our work environment delightful. All departments work as a team and from your comments I feel you noticed this. I have passed on... More

Nashville, Tennessee
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was very clean. Front desk desk staff nice and friendly. The pull out in the suite was less than desirable ..surely there are better options for hotels now( but this is a broad problem not just isolated to this hotel or brand)The location is convenient but somewhat isolated. This would not be a problem except they need more... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate your generous compliments concerning our hotel. It is the goal of our entire staff to make your stay a memorable one. We are grateful for your patronage and the opportunity to serve you. Our breakfast has recently been updated to include many nutritious items such as Turkey Sausage, Greek Yogurt and a generous blend of Teas. I have... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This location is very clean, new and has superior service. It is a great location to get anywhere and everywhere. The dining in the area around this property is easily accessible and travel to downtown Memphis is a breeze (other than the construction on the highways...but that means it's only going to be better in the near future!). I highly... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Your review of our property is MUCH appreciated. It is our goal for each of our guests to have a memorable experience. We never take your patronage for granted and strive to do better each time. Your compliments have been passed on to the staff. Please come again soon. Remember when you are in Germantown TN..you have a home with... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at this HI while in Memphis/Germantown for a medical visit. My room was very clean, bed was comfortable. My room was very quiet and restful. Only negative I had was towels could use some softener. For the price point, this Inn is a wonderful choice, the best I have found for quite some time. The breakfast was adequate,... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for the amazing review of our property. Your compliments are much appreciated and have been passed on to the staff. I have mentioned your request for more fabric softener to our housekeepers. This might be something that can be increased with the touch of a button. Please come again soon. We look forward to serving you again. Sincerely,... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a business trip. Received a quiet, and clean suite room. There was an error with my payment as I was double charged for the room. Made one quick call into the location and my refund was handled within an hour with the GM Rick. A+++++

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

It was a pleasure having you as a guest. I was sorry to hear you had a problem with your bill. However, I am not surprised that our General manager, Rick, took care of the error immediately. It is our goal to treat each guest as our only one and to make their visit a memorable experience. This not only... More

New Orleans, Louisiana
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 17, 2014

My wife and I stayed here for one night on our way back home to New Orleans from Chicago. This is a newer property with places to shop, buy groceries, and eat nearby. The staff was extraordinarily nice, and in terms of the amenities, this Holiday Inn Express had everything you might expect from the chain. I can only give... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your kind review of our property.. Your compliments are much appreciated. I have mentioned them to our entire staff. I apologize for the inconvenience of the running toilet tank. I know that can be annoying while trying to get a good nights rest. Maintenance has been alerted to check every room because of your review. We do... More

Tupelo, Mississippi
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2014

We've stayed at this hotel in the past and when we couldn't find a hotel closer to where we wanted to be, we knew we would be comfortable here. Nothing really special about it, just normal amenities and standard rooms. But it is clean and the staff is super friendly. It seemed that the hotel was very crowded but they... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We were glad to see your stay was memorable and that you have stayed with us before. It is a pleasure to serve you and want you to feel welcome anytime you are in our area. Please know that we never take your patronage for granted . Please visit again soon. Sincerely, Michelle Land Hospitality Hostess More

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Additional Information about Holiday Inn Express Hotel & Suites Memphis Germantown

Address: 7784 Wolf Trail Cove, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Memphis Germantown 2.5*
Number of rooms: 72
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Holiday Inn Express Hotel And Suites Memphis Germantown

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