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All 8 Germantown hotels

Holiday Inn Express Hotel & Suites Memphis Germantown

2.5 of 5 Hotel   |   7784 Wolf Trail Cove, Germantown, TN 38138
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Ranked #3 of 8 Hotels in Germantown
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Rachael L
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209 reviews from our community

Traveler rating
    148
    33
    14
    5
    9
See reviews for
70
37
8
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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All months
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

No complaints. ... clean and comfy! This hotel is very convenient to the mall and the interstate. Stayed two nights in a king room. Checked in easily, staff was polite, hotel was clean and modern. Used the workout area and it was relatively modern as well. Definitely would stay again!

Was this review helpful? Yes
Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Rachael L, We just LOVE to hear that our guests had a pleasant stay with us and even more so when their coming back to us. We pride ourselves in producing an environment that is like home for all our traveling guests. We look forward to seeing you the next time your in Germantown, TN. Willie Jenkins Front Office... More

Nashville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

I travel frequently on business, so I've stayed in many hotels through the years. But last week I got outstanding customer service and wanted to tell everyone about it. I'd left a caffeine-free Diet Coke in my hotel fridge, but when I got back to my room after work I found it had frozen. So I went to the front... More

Was this review helpful? Yes
Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Esk313, I have been in the Hospitality Industry for over a decade and I understand the importance of the little things that matter most. I make it an everyday habit to ensure that I pay close attention to those things that some would say are inconsequential. Here at the Holiday Inn Express Germantown our Management Team share those same... More

Dayton, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

I travel a lot for business and this is one of the nicest HI Expresses I have stayed. It is a bit hidden frm the main street. The rooms were very clean, extremely hospitable staff, quiet, and beds were more comfortable than home. I had the best 5 nights sleep than in a very long time. I highly recommend this... More

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Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Kathy G, We are so Delighted! that you found our "Hidden Treasure". Our team works extremely hard to make sure that your stay is Top Notch! Whenever your are in Germantown our doors are always open and expect to be greeted and taken care of by one of our extraordinary staff. Thank You for making the Holiday Inn Express... More

Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As an ex-Memphian who travels to Memphis from time to time on business I can tell you that this is a very safe location. There's several classy restaurants a few miles away with some fast food outlets closer by. Stacy, the clerk on duty in the evenings is absolutely delightful. If you want a taste of southern hospitality, she's your... More

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Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Britboy333, We are honored that you chose the Holiday Inn Express & Suites Germantown as your home away from home, we understand how difficult it can be to locate a hotel that provides comfort, a sense of security and great service. We are please that we where able to render those amenities to you. We will definitely look forward... More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

Great place! We've stayed at this location more than once and never had a bad stay. The staff as whole is very welcoming and clearly put the comfort and needs of visitors first. Michelle--breakfast hospitality--is wonderful and super friendly. Breakfast itself is above average--a nice selection of options, all of them fresh, including pancakes. Highly recommended.

Was this review helpful? Yes
Willie J, Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear LB, We are elated that you chose our wonderful hotel for your accommodations, it is our ultimate goal to ensure that you have an exceptional visit with us and it seems we have succeeded in doing just that! We truly hope that your travels steer you in our direction again in the future. Willie Jenkins Guest Service Manager More

Naples, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

On our recent trip to Germantown a suburb of Memphis Rick and his staff were friendly and helpfull in filling any requests. He sent us to a great Italian restaurant and also to a fabulous Sushi restaurant called Sakura.

Was this review helpful? Yes
Willie J, Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Phil D, Not only are we excited that you had a great stay with us, we are even more pleased that you had an opportunity to experience some of our area restaurants. If you are in our area in the near future please make our hotel your Home Away From Home. Willie Jenkins Guest Service Manager More

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were very pleased with this hotel. It was clean, modern and the staff was very friendly. The location was great -- we felt safe and it was especially quiet. It was convenient to lots of good dining and shopping, but a bit of a drive into Memphis.

Was this review helpful? Yes
Willie J, Front Office Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear Elizabeth, We know that you had many options for accommodations in our area, so we are fortunate that our property was your hotel of choice. We are even more excited that our wonderful team was able to deliver a memorable stay for you. We look forward to having you stay with us again in the very near future. Willie... More

Orlando, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a reservation at a nearby Homewood Suites. One hour before I was to arrive, Homewood Suites cancelled my reservation. As compensation they booked me at this Holiday Inn Express. I was impressed with how clean and quiet this facility was. Because I visit Germantown several times a year, this Holiday Inn Express will be my new choice to... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Another Hotel's lose is our gain and we are pleased to have you. Thank you for your kind remarks. We never take our honored guests for granted and strive to make their stay a memorable one. It seems in your case we have accomplished that goal. We look forward to many years of enjoying your company. Please let us know... More

Surprise, Arizona
Contributor
20 reviews 20 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is what appears to be an older building that has gone thru some redo. Hard to find if you do not know way around Memphis, Tenn. area. During our stay the fitness center was closed due to a water line break and this also closed about 10 rooms on the first floor. The hotel was the quietest we stayed... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. Tara was delighted with your compliment. She is truly an asset to this Hotel and we appreciate that our guests notice this. I am sorry for the inconvenience of not being able to use the equipment room during your stay. These unforeseen circumstances can also be blessings in disguise. Because... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

This is my third stay at this hotel. I travel to Memphis on business a few times a year. I always stay at this hotel because it is in a good safe section of town, the customer service is awesome, the beds are always comfortable, clean rooms, nice "heavenly" shower heads and curtains. The Wi-Fi works great and the breakfast... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

First, let me say we NEVER take your patronage for granted and are delighted we are "HOME" when you travel to the Memphis area. It is always a please to serve you. Each time a guest enters our front door it is our privilege to make a home away from home for them. We appreciate your kind words and glowing... More

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Additional Information about Holiday Inn Express Hotel & Suites Memphis Germantown

Address: 7784 Wolf Trail Cove, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Memphis Germantown 2.5*
Number of rooms: 72
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Also Known As:
Holiday Inn Express Hotel And Suites Memphis Germantown

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