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All 8 Germantown hotels

Holiday Inn Express Hotel & Suites Memphis Germantown

2.5 of 5 Hotel   |   7784 Wolf Trail Cove, Germantown, TN 38138
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85%
Ranked #2 of 8 hotels in Germantown
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Catherine P Chicago, Illinois, United States
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185 people have reviewed this hotel

Traveler rating
    130
    29
    13
    5
    8
See reviews for
64
32
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chicago, Illinois, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was really nice and clean. It has a wonderful walk trail just outside the hotel. The staff was very customer friendly and eager to assist. The breakfast was good, the area stayed clean and full of amenities and food. Michelle and the manager were awesome. Made me and my family feel very welcomed.

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Our mission is to say yes when we can and to treat each guest as if they were our ONLY one. It seems from your compliments that we reached our goal. We are glad you felt welcome and hope you will return soon. Remember when you are in Germantown, TN you have a home with us. Sincerely, Michelle Land Hospitality... More

Morrisville, North Carolina
Top Contributor
57 reviews 57 reviews
40 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here after a very long day of driving. The location is located off a main street yet the location itself is very quiet and safe. There are dozens of food options within 2 miles of the property. The staff was excellent and cordial. The rooms were clean and spacious. The entire property was very clean. All in all,... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate you taking the time to review our property and thank you for staying with us. We do not take your patronage for granted and want to make your stay a memorable one. It seems from your many compliments that we accomplished our goal. We look forward to you staying with us and allowing us to serve you again.... More

Cincinnati, Ohio, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff made us feel like family. The rooms and hotel were immaculate. Great for any germaphobes or OCD moms out there. The decor of our room and the hotel was just on trend and very stylish. It felt like we were the first ones to stay in the room because it just felt so new. When asked how... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

WOW! What an amazing review of the hotel. I have shared it with the entire staff. We all take our jobs seriously and, actually, working here is a joy. Our management team, Rick and Hemmy Patel, set the tone for pride in our surroundings. From your review I can see you noticed our hard work. Please know that your patronage... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Originally got to memphis checked into a budget hotel. Bugs, filthy carpet, vagrants out the window. I could go on but won't. Rravelling with my young children, Called Holliday inn desparatly seeking a different hotel as it was elvis week. These excellent facilities were clean, pristine even. The pool area was fresh and neat. The breakfast was included and delucious... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Sorry to hear about your experience at another hotel. However, I am so glad you found your way to our door.Our entire staff makes it a priority to treat each guest as if they were our only one. Our management team, Rick and Hemmy Patel, provide a delightful work environment and it reflects in the care of our guests. Thank... More

Memphis, TN
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The first impression was not great, due to the lobby reeking of smoke when we walked in. However, I believe it may have been residual smoke from other visitors right outside the door. Otherwise, the location was secluded and quiet, yet convenient to restaurants and businesses. The room was clean and in good repair and we enjoyed a good night's... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate you taking the time to review our property. I am sorry you experienced the smell of smoke in the lobby. Our is a completely smoke free hotel but there is a smoking area in the front. Possibly the smokers were standing close to the doors. I do appreciate you bringing that to our attention. From now on we... More

Overland Park, Kansas
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 23, 2014

The rooms are very nicely appointed, with awesome beds!. The pool and breakfast area are pretty standard for a Holiday Inn Express. We stayed here one night on our way through town, headed home from vacation. It was nice enough that I'd consider staying here for a longer time when I spend more time in Memphis. The only reason why... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Dear redhead217, Thank you for the candid review. It is lovely to hear your compliments of our rooms and the beds. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. Thank you... More

Blackwood, New Jersey
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 18, 2014 via mobile

The hotel was clean and in a good location for my visit. This is very important to me. But, couple of little things that i found to be off putting... The breakfast lounge is very small and was crowded at the time of my visit. Also, the tv in the room was fixed to the dresser so it could not... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We appreciate you taking the time to review our Hotel. I have shown the entire staff your compliments. We appreciate your patronage and never take your loyalty for granted. Thank you for your comments about the TV. I have passed that on to management and we will work on the possibility of swivels to make your TV viewing more enjoyable.... More

Memphis, Tennessee
1 review
5 of 5 stars Reviewed July 14, 2014

From the friendliness of the hotel staff, desk clerks, housekeeping, maintenance and especially Express Breakfast personnel, to the cleanliness of the rooms outside curb appeal and trash and litter free parking lot. The express breakfast was awesome but the item I could not get enough of was the sausage gravy. It was fantastic. After managing hotels for over 20 years,... More

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

So... you enjoyed our sausage and gravy ? It's a favorite and always available for our honored guests. We have recently updated our breakfast Bar . Our guests will find many nutritious additions like Greek Yogurt , Turkey sausage, a blend of teas and an oatmeal bar. We will soon add a variety of other items for your pleasure. Thank... More

DeSoto, Texas
1 review
5 of 5 stars Reviewed July 10, 2014

The staff at this hotel was awesome. I truly enjoyed the breakfast because it was more than pork. The rooms -- well actually the entire hotel was immaculate. And I must say again, the entire staff, desk clerk, manager on duty, breakfast staff and cleaning staff, were awesome. WILL VISIT AGAIN!!!

Was this review helpful? Yes
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

All of your generous compliments have been shared with our loyal staff. The Housekeepers were especially delighted to know their hard work had been noticed and appreciated. Breakfast is my special area so I always look forward to those comments to see if I can do better. I am glad you enjoyed our new, nutritious selection. You said you would... More

Greenville, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Loved the quiet, but central location. The rooms were clean,the beds comfortable. The staff was very friendly and helpful. The breakfast had a wide range to offer, and was very good. The breakfast "hostess" Michelle was friendly and welcoming to all. She was also helpful in regards to information about the area. She represented the tone of this hotel well.... More

Was this review helpful? Yes 1
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our Hotel. All of your positive remarks are greatly appreciated. Our management team, Rick and Hemmy Patel, are the reason we shine. They set the tone for a delightful work environment . I believe this shows in the way we treat our guests and how they respond to us. We would love... More

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Additional Information about Holiday Inn Express Hotel & Suites Memphis Germantown

Address: 7784 Wolf Trail Cove, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Memphis Germantown 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Memphis Germantown

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Germantown/Memphis area. Minutes from downtown Memphis, Tennessee, travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. Just 15 minutes from Memphis International Airport (MEM), We are 5 miles south from exit 16 (Wolfchase Mall) and I-40, in Germantown. We offer Southern hospitality at its finest. This Germantown/Memphis area hotel will help you maintain your exercise regimen with our fitness center, swim year round in our indoor heated pool or catch up on work in our business center. We are also within walking distance of many restaurants. Our event space and outstanding service makes Holiday Inn Express Germantown/Memphis Area your preferred place to meet. Our sales director coordinates every detail of your meeting, making us the favorite for wedding, conference, banquet or reunions. Businesses near hotel: AgriCenter, Methodist Hospital Germantown, Baptist Memorial East, Campbell Clinic, FedEX, First Mercantile, Germantown Park business complexAttractions near hotel: AgriCenter, Shelby Show Place Arena, Shelby Farms, Graceland, Wolfchase Mall, Saddle Creek Shopping Center Stay Smart at the The Holiday Inn Express & Suites-Germantown! ... more   less 
Number of rooms
72

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Memphis Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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