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Courtyard Memphis Germantown

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7750 Wolf River Boulevard, Germantown, TN 38139
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Courtyard Memphis Germantown
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Courtyard Memphis Germantown
Courtyard Memphis Germantown
Courtyard Memphis Germantown
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58 reviews from our community

Traveler rating
    11
    18
    17
    6
    6
See reviews for
10
11
2
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nashville, Tennessee
Top Contributor
302 reviews 302 reviews
237 hotel reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is nicely redone but they chinced out...the sink backs up, the tv station labels on the tv don't match the station, there were hairs in the tub, etc. But it's a decent gym and bistro - and the hotel itself was fine..i'd stay again.

Was this review helpful? Yes 1
Rebecca T, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for staying at the Courtyard Germantown. We appreciate your feedback. We apologize for the issues you experienced and have notified the proper departments to ensure these issues will not happen again. We hope you stay with us the next time you visit Germantown. Have a wonderful weekend. More 

Vero Beach, Florida
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Average Courtyard with average customer service and amenities. Clean rooms and clean hotel. Staff was to busy socializing with one another to greet or answer any questions or recommend dinner reservations.

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Ken P, Sales Manager at Courtyard Memphis Germantown, responded to this review

Thank you for choosing to stay with us. I am glad that you found us to be clean and comfortable. Our desire is to exceed your expectations with our customer service. It appears from your comments that our front desk staff did not meet that goal. We will be able to use your comments as a coaching opportunity. We do... More 

Top Contributor
58 reviews 58 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Me and my family stayed there this past weekend. . The service desk guy was Great and so helpful and professional! The hotel was very clean. The room was nice and clean. The bed was not all that comfortable. Love the small balcony! Pool area was clean. The only reason this hotel is Average was the fact they didn't supply... More 

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Rebecca T, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for being our guest. We appreciate the feedback regarding your stay with us. I apologize that we do not offer complimentary breakfast. We hope you choose to stay with us again in the future. Have a wonderful day. More 

Lake Worth
Top Contributor
85 reviews 85 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a very brief overnight stop on a road trip. I was unsure of the Memphis area and was pleasantly surprised by the neighborhood. The property was very nice and clean and the staff was very welcoming. Would definitely stay here again.

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Rebecca T, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for staying at the Courtyard Germantown. We appreciate your feedback and hope to see you in the near future. Have a wonderful day! More 

Knoxville, Tennessee
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The staff at this hotel go above and beyond to help you. My trip to Memphis did not turn out the way I planned, but the ladies at this hotel helped me so much. Above and beyond excellent customer service. Very clean room, hotel lobby is spacious and nice and for a Marriott I thought the price was reasonable. I... More 

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Lauren H, Front Office Manager at Courtyard Memphis Germantown, responded to this review

Dear SweetJosie, Thank you for sharing your experience at the Courtyard Memphis Germantown through Tripadvisor.com As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Lexington, Alabama
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 5, 2015

I love staying at Marriott properties. This Courtyard is the perfect example of what Marriott strives to be in every way. From your first greeting at the front desk, to the friendly hello's from the housekeeping staff, you will feel like you are staying with family and friends when you stay at the Courtyard in Germantown Tennessee. The rooms are... More 

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Lauren H, Front Office Manager at Courtyard Memphis Germantown, responded to this review

Dear Sandra, Thank you for sharing your experience at the Courtyard Memphis Germantown through Tripadvisor.com As a valued guest, we appreciate your feedback and are delighted to hear that you alway enjoy your stay at Courtyard Germantown. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Fayetteville, Arkansas
Top Contributor
133 reviews 133 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 29, 2015

Came into town to explore Memphis and eat some BBQ. Hotel has nice clean rooms and comfy beds. Staff was nice. Doesn't offer free breakfast but does have restaurant available. Indoor pool and hot tub was refreshing. Strong chlorine smell though, was intolerable the first day but was better each day after. Hotel is kind of far from downtown area... More 

Was this review helpful? Yes 1
Kim K, Director of Sales at Courtyard Memphis Germantown, responded to this review

Thank you for letting us know about your experience at the Courtyard Germantown. Our staff strives to ensure each guest has a pleasurable stay. We are delighted to know our staff met your service expectations and you enjoyed the Courtyard's hotel accommodations. We are also glad to know you enjoyed the Germantown location. Thank you for being our guest and... More 

Birmingham, Michigan, United States
Top Contributor
66 reviews 66 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 11, 2015

Regular at this site for over a year. Friendly staff. Rooms are on the small side for a Courtyard, and the location can be hard to get and in and out of due to heavy traffic. Not a lot in the immediate area, but a decent selection of restaurants within about 5 miles north or south.

Was this review helpful? Yes 1
Nashville, Tennessee
Top Contributor
302 reviews 302 reviews
237 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed February 5, 2015

First thing you notice is in the room - the carpet is grey. This is significant. Why? All the new Courtyards are red/orange - and this is a nice change. The room is nice - with good furniture. But the buildings and some other things are old - the mattresses for example and you have the original popcorn ceiling. The... More 

Was this review helpful? Yes 1
Buffalo, New York
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed there over New Year`s. I enjoyed my room. It was really big!! The only odd part was the last night. We got to hotel at 1am and the doors were closed. We had to call the lady to come open the door. Then I got upstairs and my card was not working. It did after a few minutes... More 

Was this review helpful? Yes 1
Ken P, Sales Manager at Courtyard Memphis Germantown, responded to this review

Thank you for being our guest. We appreciate the feedback regarding your stay with us. I apologize for the diffuculty you had accessing the hotel and room. I will convey your comments to the staff. We would love to host you again. More 

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