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Courtyard Memphis Germantown

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7750 Wolf River Boulevard, Germantown, TN 38139
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Courtyard Memphis Germantown
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Courtyard Memphis Germantown
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63 Reviews from our TripAdvisor Community

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Traveler rating
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    20
    6
    6
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13
12
3
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Arkansas
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our experience was good. Room was clean. Quiet with no disturbance while sleeping. Very friendly and helpful staff. Our main concern and major complaint was high level of chlorine in the pool/pool area. We were not able to stay in the pool area very long, as the chlorine was so powerful, our eyes were burning (while sitting around the pool,... More 

Was this review helpful? Yes
Lauren H, Manager at Courtyard Memphis Germantown, responded to this review

Dear Porchgal06, Thank you for sharing your feedback via TripAdsor. I sincerely apologize for the high levels of chlorine in the pool. I have shared your feedback to the correct department to ensure this issue is resolved. Thank you for staying with us. Have a great day. Sincerely, Lauren Hayes More 

Maryland
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Check-in was easy and the front desk personnel were very helpful in providing directions, stamps and suggestions for BBQ. The room was spacious and mostly clean. There was some dirt in the corner by the a/c unit. There was a hole high up on a wall in the bathroom, about the right size for an electrical outlet box. The grab... More 

Was this review helpful? Yes
Lauren H, Manager at Courtyard Memphis Germantown, responded to this review

Dear RetiredTravelers0, Thank you for staying with us. We sincerly apologize for the issues you encountered during your stay .I have shared your feedback with the correct departmet to ensure these issues are corrected. We hope you will give us another opportunity to host you in the near future. Have a nice day. Sincerely, Lauren Hayes More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Hotel is located in a very nice quiet area. Quick highway access. About 25 -30 min to Beale Street. Adequate parking. Hotel staff very friendly. Ramiro at front desk greeted me with a smile, very energetic and professional. Check in was very Quick! Room was very clean and spacious. Beds aren't the best in comfort. Bathroom very spacious. Nice big... More 

Was this review helpful? Yes
Rebecca T, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for staying at the Courtyard by Marriott Germantown. We are glad that you enjoyed your stay. We appreciate you taking the time to write a review about the hotel. We look forward to seeing you in the near future. Have a wonderful day! Thank you, Rebecca More 

Costa Mesa, California, United States
Level Contributor
397 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
3 of 5 stars Reviewed June 18, 2015

I was recently in the Memphis area to attend a music-related convention and wanted to stay in an outlying area away from the big hotel complex and the freeway congestion on the eastern side of the city. The Germantown location was a good pick for me since I was in a quieter area and traffic access was still very good.... More 

Was this review helpful? Yes
Rebecca T, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for choosing to stay with us. We apologize for the numerous room changes you encountered before finding the perfect room. I have shared your feedback with the correct departments to ensure these issues are corrected. We do hope you will give us another opportunity to host you in the near future. Have a nice day. More 

Level Contributor
3 reviews
3 of 5 stars Reviewed May 26, 2015

So let me start with the good- the staff was super friendly and came up with solutions to every problem. We had to switch rooms in the middle of the night due to crumbs/dirty sheets and a spider. The next day in our new room we noticed damp floors and a waterbug. One room okay I get it- summer time... More 

Was this review helpful? Yes
Lauren H, Front Office Manager at Courtyard Memphis Germantown, responded to this review

Thank you for choosing to stay with us. We sincerly apologize for the numerous issues you encountered during your stay .I have shared your feedback with the correct departmet to ensure these issues are corrected. We do hope you will give us another opportunity to host you in the near future. Have a nice day. More 

Nashville, Tennessee
Level Contributor
347 reviews
267 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
3 of 5 stars Reviewed May 7, 2015

The hotel is nicely redone but they chinced out...the sink backs up, the tv station labels on the tv don't match the station, there were hairs in the tub, etc. But it's a decent gym and bistro - and the hotel itself was fine..i'd stay again.

Was this review helpful? Yes 1
Rebecca T, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for staying at the Courtyard Germantown. We appreciate your feedback. We apologize for the issues you experienced and have notified the proper departments to ensure these issues will not happen again. We hope you stay with us the next time you visit Germantown. Have a wonderful weekend. More 

Vero Beach, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 29, 2015

Average Courtyard with average customer service and amenities. Clean rooms and clean hotel. Staff was to busy socializing with one another to greet or answer any questions or recommend dinner reservations.

Was this review helpful? Yes
Ken P, Sales Manager at Courtyard Memphis Germantown, responded to this review

Thank you for choosing to stay with us. I am glad that you found us to be clean and comfortable. Our desire is to exceed your expectations with our customer service. It appears from your comments that our front desk staff did not meet that goal. We will be able to use your comments as a coaching opportunity. We do... More 

Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 27, 2015

Me and my family stayed there this past weekend. . The service desk guy was Great and so helpful and professional! The hotel was very clean. The room was nice and clean. The bed was not all that comfortable. Love the small balcony! Pool area was clean. The only reason this hotel is Average was the fact they didn't supply... More 

Was this review helpful? Yes
Rebecca T, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for being our guest. We appreciate the feedback regarding your stay with us. I apologize that we do not offer complimentary breakfast. We hope you choose to stay with us again in the future. Have a wonderful day. More 

Lake Worth
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed April 22, 2015

This was a very brief overnight stop on a road trip. I was unsure of the Memphis area and was pleasantly surprised by the neighborhood. The property was very nice and clean and the staff was very welcoming. Would definitely stay here again.

Was this review helpful? Yes
Rebecca T, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for staying at the Courtyard Germantown. We appreciate your feedback and hope to see you in the near future. Have a wonderful day! More 

Knoxville, Tennessee
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 18, 2015

The staff at this hotel go above and beyond to help you. My trip to Memphis did not turn out the way I planned, but the ladies at this hotel helped me so much. Above and beyond excellent customer service. Very clean room, hotel lobby is spacious and nice and for a Marriott I thought the price was reasonable. I... More 

Was this review helpful? Yes
Lauren H, Front Office Manager at Courtyard Memphis Germantown, responded to this review

Dear SweetJosie, Thank you for sharing your experience at the Courtyard Memphis Germantown through Tripadvisor.com As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

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