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Fairfield Inn Memphis Germantown

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9320 Poplar Pike, Germantown, TN 38138
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Fairfield Inn Memphis Germantown
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Fairfield Inn Memphis Germantown
Fairfield Inn Memphis Germantown
Fairfield Inn Memphis Germantown
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27 reviews from our community

Traveler rating
    14
    9
    2
    2
    0
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14
3
Solo
0
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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North Little Rock, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at numerous fairfield inns and this has been the best one by far. The building has went through a remodel and the inside and out look like it was built yesterday. The rooms were clean and the decor was nice. Breakfast was also great. The night auditor was extremely helpful not to often i meet a night... More 

Was this review helpful? Yes
Jason Q, General Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you Brian for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. We are thrilled to know you enjoyed breakfast and the clean property. I will pass along to the staff. It is always our intent for every guest to have a pleasurable stay. We hope too see you again in the future. More 

Benton, Mississippi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently booked a reservation online. After finding out that it was through some 3rd party booking service, with no name or no correct number and no information about my reservation, I was in tears! So I called Fairfield Inn directly to see what was going on and if they had recieved the reservation. I spoke with Devone several times... More 

Was this review helpful? Yes 1
Richie G, General Manager at Fairfield Inn Memphis Germantown, responded to this review

Gayle, thank you for letting us know about your recent stay at our newly renovated Fairfiels Inn & Suites Memphis Germantown. I appreciate you letting us know about the service you received from Devone. I will pass your comments along to Devone. It is always our intent for every guest to have a pleasurable experience. We hope to see you... More 

Hamilton, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I want to give Jason Quinn the manager at this location a shout out!! We booked a room and requested a roll a way bed for a last minute addition to our guest list (Grandmother) the night before we arrived we received a call from the desk attendant on duty stating the roll away did not fit in the room... More 

Was this review helpful? Yes 1
Richie G, General Manager at Fairfield Inn Memphis Germantown, responded to this review

Leah, We appreciate you letting us know about your recent experience at our Newly Renovated Fairfield Inn & Suites Memphis Germantown. The staff will be thrilled to hear your comments. It is always our intent for every guest to have a pleasurable stay. We hope to see you again soon. More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 17, 2015

Great stay. Very clean, comfortable room. Nice pool. Friendly staff. Great breakfast. Very accommodating for families with small children. Quiet, safe area. Close to everything but very quiet and private. Would stay again anytime!!

Was this review helpful? Yes
Ken P, Sales Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for your kind words. Our staff will be delighted to hear your comments. It will be our pleasure to host you again in the near future. Safe travels! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

Davone was davonderful. He was very patient with our group of over 100 students. We had the best service from him out of the 4 hotels we stayed at during our trip. He was attentive and welcoming and he did his job very well. All of our staff were extremely impressed with him.

Was this review helpful? Yes 1
Ken P, Sales Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for the kind words. We have already mentioned your review to our staff. They were thrilled to learn of the positive experience that your group had. We strive to provide excellent customer service. We would love to host you again when you travel back to the Memphis area. More 

Fayetteville, Georgia
Senior Contributor
43 reviews 43 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 1, 2015

I had a one night business trip and this hotel was recommended by a friend. I was greeted by a friendly desk clerk and was off to my room promptly. The room was neat and clean, the bed was comfortable, and the internet speed is good. There is a liquor store and a Walgreens within a block of the hotel... More 

Was this review helpful? Yes
Ken P, Sales Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for taking the time to share with us your recent experience at the Fairfield Inn Germantown. Our staff strives to provide excellent customer service. Your kind words will be an encouragement to them. We would love to host you again. More 

Fort Worth, Texas
Top Contributor
51 reviews 51 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed November 25, 2014 via mobile

The issues with room 111 are three fold, 1) it is smaller than the other rooms, 2) in is next to the pool and 3) the toilet is not bolted to the floor correctly causing it to wobble. The issue with management is 1) I had booked this hotel for four nights, so you would think they would put us... More 

Was this review helpful? Yes 1
Jason Q, Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your most recent stay with us here at the Fairfield Inn & Suites Memphis Germantown. It is always our intentions for every guest to have a pleasurable stay. I am sorry that we did not meet your expectations on your last stay with us here at the Fairfield Inn... More 

Senior Contributor
28 reviews 28 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 20, 2014

This inn was clean. Breakfast was average. You had people stomping above you and you could hear people in the next room snoring. Very thin walls. Value was OK. Staff was friendly. All the desk people were helpful.

Was this review helpful? Yes 1
Jason Q, Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your most recent stay with us here at the Fairfield Inn & Suites Memphis Germantown. It is always our intentions for every guest to have a pleasurable stay. Thank you for being a loyal guest, and hope you decide to choose the Fairfield Inn & Suites Germantown for your... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 17, 2014

My family and I stayed at this hotel through a Priceline bid. Being rated a 2 1/2 stars & for the price I was a little worried about what type of hotel I'd be getting, but to my surprise it turned out to be a GREAT hotel. Inexpensive, contemporary room décor, VERY comfortable beds, AMAZING shower pressure, indoor/outdoor pool(s) ....... More 

Was this review helpful? Yes 4
Jason Q, Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your most recent stay with us here at the Fairfield Inn & Suites Memphis Germantown. It is always our intentions for every guest to have a pleasurable stay. It gives me great pleasure to know that you and your family enjoyed your trip. Thank you for being a loyal... More 

1 review
5 of 5 stars Reviewed October 11, 2014

Thank you to Jason Quinn and his staff for being so accommodating during our stay in Memphis. A hotel is a hotel but the staff made it more than that and eased the hectic wedding schedule we were on by offering advice on local restaurants and directions to the venue.

Was this review helpful? Yes
Jason Q, General Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your most recent stay with us here at the Fairfield Inn & Suites Memphis Germantown. It is always our intentions for every guest to have a pleasurable stay. Thank you for being a loyal guest, and hope you decide to choose the Fairfield Inn & Suites for your lodging... More 

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14 photos of this hotel

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