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Fairfield Inn Memphis Germantown

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9320 Poplar Pike, Germantown, TN 38138
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Fairfield Inn Memphis Germantown
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Fairfield Inn Memphis Germantown
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31 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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4
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yonkers, New York
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 26, 2015

The beds are very comfortable and the hotel, like all the Fairfield's, is clean. Flat screen television, continental breakfast and a charm of it's own. That's the greatest thing about Marriott, I know it's going to be consistent in it's quality. Great stay.

Was this review helpful? Yes
Ken P, Sales Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for sharing with us about your great stay. Our goal is to provide excellent customer service. Our staff will enjoy hearing about your kind words. We look forward to hosting you again in the near future. More 

Saint Charles, Missouri, United States
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 19, 2015

Great hotel as usual for rooms, looks and their hot breakfast, pool, location! Male working the front desk not so great-lied directly to our face as well as to another guest prior to us that had checked in.

Was this review helpful? Yes
Kiara K, Front Office Manager at Fairfield Inn Memphis Germantown, responded to this review

Valerie, Thank you for taking the time out to let us know about your stay with us at Fairfield Inn & Suites Memphis Germantown. We apologize for the issue you encountered with the staff member mentioned, and we assure you that the issue has been address and corrected. We hope that you choose us again when you're in the Germantown... More 

Mentor, Ohio
1 review
5 of 5 stars Reviewed May 13, 2015

We made plans to visit Tenn. for a funeral and had a 11-12 hour drive to get to our destination. Walking in to the hotel I was met by one the best Front desk personnel ever. Regardless of the time about Mid Night Devone was very inviting and very helpful. When we called down with a question his reply was... More 

Was this review helpful? Yes
Kim K, Director of Sales at Fairfield Inn Memphis Germantown, responded to this review

Thank you Alisa for letting us know about your recent experience at the Fairfield Inn & Suites - Germantown. Our staff strives to ensure excellent guest service is provided to all of our guests. We are delighted Davone did such an outstanding job in taking care of your requests while you were our guest. We will share your kind comments... More 

Calera, AL
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 13, 2015

We needed a getaway of adventure. We wanted to spend our money enjoying food and activities of Memphis area. This hotel is around 15 miles from downtown but we were okay with that. This was an awesome value for a nice clean hotel. The staff was really nice and accommodating and the area seemed safe. The walls were kind of... More 

Was this review helpful? Yes
Kim K, Director of Sales at Fairfield Inn Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at the Fairfield Inn & Suites Germantown. We are delighted to know the hotel met your needs of being a nice, clean and affordable location that is close to restaurants and shopping. Our staff strives to ensure each guest has a pleasurable experience and we are so glad you enjoyed... More 

North Little Rock, Arkansas
1 review
5 of 5 stars Reviewed April 18, 2015

I have stayed at numerous fairfield inns and this has been the best one by far. The building has went through a remodel and the inside and out look like it was built yesterday. The rooms were clean and the decor was nice. Breakfast was also great. The night auditor was extremely helpful not to often i meet a night... More 

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Jason Q, General Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you Brian for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. We are thrilled to know you enjoyed breakfast and the clean property. I will pass along to the staff. It is always our intent for every guest to have a pleasurable stay. We hope too see you again in the future. More 

Benton, Mississippi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 8, 2015

I recently booked a reservation online. After finding out that it was through some 3rd party booking service, with no name or no correct number and no information about my reservation, I was in tears! So I called Fairfield Inn directly to see what was going on and if they had recieved the reservation. I spoke with Devone several times... More 

Was this review helpful? Yes 2
Richie G, General Manager at Fairfield Inn Memphis Germantown, responded to this review

Gayle, thank you for letting us know about your recent stay at our newly renovated Fairfiels Inn & Suites Memphis Germantown. I appreciate you letting us know about the service you received from Devone. I will pass your comments along to Devone. It is always our intent for every guest to have a pleasurable experience. We hope to see you... More 

Hamilton, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

I want to give Jason Quinn the manager at this location a shout out!! We booked a room and requested a roll a way bed for a last minute addition to our guest list (Grandmother) the night before we arrived we received a call from the desk attendant on duty stating the roll away did not fit in the room... More 

Was this review helpful? Yes 1
Richie G, General Manager at Fairfield Inn Memphis Germantown, responded to this review

Leah, We appreciate you letting us know about your recent experience at our Newly Renovated Fairfield Inn & Suites Memphis Germantown. The staff will be thrilled to hear your comments. It is always our intent for every guest to have a pleasurable stay. We hope to see you again soon. More 

Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 17, 2015

Great stay. Very clean, comfortable room. Nice pool. Friendly staff. Great breakfast. Very accommodating for families with small children. Quiet, safe area. Close to everything but very quiet and private. Would stay again anytime!!

Was this review helpful? Yes
Ken P, Sales Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for your kind words. Our staff will be delighted to hear your comments. It will be our pleasure to host you again in the near future. Safe travels! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

Davone was davonderful. He was very patient with our group of over 100 students. We had the best service from him out of the 4 hotels we stayed at during our trip. He was attentive and welcoming and he did his job very well. All of our staff were extremely impressed with him.

Was this review helpful? Yes 1
Ken P, Sales Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for the kind words. We have already mentioned your review to our staff. They were thrilled to learn of the positive experience that your group had. We strive to provide excellent customer service. We would love to host you again when you travel back to the Memphis area. More 

Fayetteville, Georgia
Level Contributor
43 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 1, 2015

I had a one night business trip and this hotel was recommended by a friend. I was greeted by a friendly desk clerk and was off to my room promptly. The room was neat and clean, the bed was comfortable, and the internet speed is good. There is a liquor store and a Walgreens within a block of the hotel... More 

Was this review helpful? Yes
Ken P, Sales Manager at Fairfield Inn Memphis Germantown, responded to this review

Thank you for taking the time to share with us your recent experience at the Fairfield Inn Germantown. Our staff strives to provide excellent customer service. Your kind words will be an encouragement to them. We would love to host you again. More 

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28 photos of this hotel

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