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Homewood Suites by Hilton Memphis Germantown

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7855 Wolf River Boulevard, Germantown, TN 38138
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Homewood Suites by Hilton Memphis Germantown
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Homewood Suites by Hilton Memphis Germantown
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264 Reviews from our TripAdvisor Community

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    157
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    23
    11
    8
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90
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92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Waukesha, United States
4 of 5 stars Reviewed yesterday NEW

Nice facility for family. Relatively small area for breakfast and social times. Single sink in suite is problematic for families. Pool area nice for small group. Would be nice to have the evening snacks / drinks available on weekends.

Review collected in partnership with Homewood Suites by Hilton

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Sioux Falls, South Dakota
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel has great rates. The free breakfast and dinner (M-TH) are a great perk. It was a quiet hotel. The suite we stayed in was spacious! Service was great as well. The one complaint would be the fridge in the room didn't work real well but otherwise I dont think you can go wrong staying here.

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I normally do not write reviews, but after nicely calling to complain not once, not twice, etc... but 5 times (the last one at 2am), mgt at hotel did NOTHING. I and my family was FORCED to listen to loud music, and people jumping above us well past 3am. In the morning when I checked out, I complained again, and... More 

Was this review helpful? Yes 2
Kzzy S, Director of Sales at Homewood Suites by Hilton Memphis Germantown, responded to this review

Dear Roger E, I’m sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the loud noise and how it was handled. Your comments will help us to correct these issues. We hope you will consider staying with us the next... More 

Du Quoin, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, comforatable rooms, convenient location. The breakfast was good, coffee and tea service, rooms are spacious. Would recommend to anyone. Our company uses this hotel on a regular basis because they are easy to work with and accomodating to our employees.

Review collected in partnership with Homewood Suites by Hilton

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1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is not only everso clean and comfortable but what sets it apart from others is its very efficient and welcoming staff. Home is best but this one Homewood Suites is a very close second. We will be back soon and look forward to it.

Review collected in partnership with Homewood Suites by Hilton

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New Orleans, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the Homewood Suites Germantown several times as I visit friends in Memphis often. I made a reservation for a double-double suite months ago as I was traveling to Memphis with a friend for a wedding. This was the hotel the couple blocked as the host hotel, so several folks from out of town stayed the weekend.... More 

Review collected in partnership with Homewood Suites by Hilton

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Leawood, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a mix up with our reservation and some billing confusion after we returned home. Devante at Homewood Suites went above and beyond to help us work out the problems. They rearranged the rooms to give us adjoining rooms since we were traveling with our granddaughter. The rooms were clean, beds were soft and the breakfast was good. Nice... More 

Review collected in partnership with Homewood Suites by Hilton

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Shawnee, KS, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel has excellent facilities and exceptional staff. All at a reasonable price. Great place to stay in Memphis. Rooms are clean and comfortable. Close to downtown Memphis. Great location. Staff are friendly and very helpful. The complimentary breakfasts and evening receptions are great.

Review collected in partnership with Homewood Suites by Hilton

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Minneapolis, Minnesota
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We really liked this place from the start! Friendly people. Clean clean clean!! Great location for us! Then at 6 a.m. in the morning the neighbors music alarm radio went off and it was extremely loud. We waited for 15 minutes for the neighbor to turn the music off or down. So finally after 15 minutes of listening to him... More 

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Germantown, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 25, 2015

The name Homewood Suites used to mean a level of quality far above what is offered at this site. It needs to upgrade the rooms. bathroom fixtures, a/c controls, etc. Very disappointed with the effort to charge me to use the Internet.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Kzzy S, Director of Sales at Homewood Suites by Hilton Memphis Germantown, responded to this review

Dear Bill P, I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once... More 

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