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All 20 Franklin hotels

BEST WESTERN Franklin Inn

2.5 of 5 Hotel   |   1308 Murfreesboro Road, Franklin, TN 37064-3041
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Ranked #12 of 20 hotels in Franklin
A recent review
4 of 5 stars reviewed 3 days ago
TerryM14 Livonia, Michigan
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136 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Galveston, Texas
2 reviews
1 of 5 stars Reviewed yesterday NEW via mobile

Being that I am a handicapped Vet, I asked for a room that was physically handicapped accessible of which the discourteous person at the desk told me he could not change the reservation. I would like to ask if you know what it's like to drag it a bag upstairs with prosthetics? I truly believe you need a staff change!... More

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Livonia, Michigan
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We booked this hotel on our trip down to Florida as is it is half way there. Check in was okay, girl not very friendly. The Hotel was clean and has a microwave and refrigerator. There complimentary breakfast is typical but was hot. We just used to sleep in,but I suggest you go in and check out downtown Franklin. Very... More

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Franklin, United States
1 review
5 of 5 stars Reviewed 1 week ago

comfortable, convenient, clean and affordable. We would stay here again...maybe spend an extra day and see some of Nashville TN. beds and pillows were comfortable, decor updated, coffee, microwave, small fridge flat screen tv...looked to be over 40 inches, even the remote was cleaned and wrapped special. i was surprised it was as nice as it was for 80 bucks.

Review collected in partnership with Best Western

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Highland Village, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We recently spent 10 days at this hotel while touring in and around Nashville. The rooms are extremely clean, the bed has a wonderful pillow top mattress and the hotel staff is exceptional. This hotel is situated in an area with easy access to shopping, downtown and only a block from I65 to Brentwood and Nashville.

Review collected in partnership with Best Western

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Knoxville, Tennessee
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Very disappointed in this hotel. Definitely not up to Best Western standards. Had requested first floor reservation but arrived only to be told by a somewhat hostile front desk clerk that there was no room available on the first level. After a few minutes, the clerk "found" a room on the back side of the hotel. Was traveling with disabled... More

Was this review helpful? Yes 2
Madrid
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was spotless, quiet, and everything worked well. Be certain to ask about a variety of discounts they offer. The hotel staff was welcoming and very gracious. Breakfast was so-so but coffee was good - it was normal for provided breakfasts in the U.S.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
dlegg353, Manager at BEST WESTERN Franklin Inn, responded to this review

Thank you so much for your positive review More

Columbia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Went out of their way to make me feel like I was so important for me to be at The Best Western. If ever in need to stay any where again it would be any Best Western that is the closest available to me. This stay was so some carpet could be lais at my apartment. It was a very... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
dlegg353, Manager at BEST WESTERN Franklin Inn, responded to this review

Thank you More

Knoxville, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The room was clean. The heating was not noisy. The door closed but you could still look outside as it appeared not to close properly. We felt safe enough but we only stayed one night. The staff was very friendly and did their job well. We did not think the refrigerator was operating well but we had coolers so it... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
dlegg353, Manager at BEST WESTERN Franklin Inn, responded to this review

Thank you for your positive reviews. More

Batavia, Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 17, 2014

We stayed here three nights. Room dated. We were given a handicapped room. The room was on backside of hotel and was very noisy. The last day of our stay when they cleaned the room they did not give us clean towels and left the used towels in a pile on bathroom floor. Ladies in breakfast room were awesome but... More

Was this review helpful? Yes 2
dlegg353, Manager at BEST WESTERN Franklin Inn, responded to this review

Thank you for your concerns I will addressing the housekeeping issues with the Executive house keeper for her review. I will make sure that additional training will be enforced More

Athens, GA, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 16, 2014

Carpet turns your feet black and sticky, put a pillow under center of mattress to not sleep in the dent. Must perform plumbing repairs before using sink or toilet. Catch your soggy bag eggs with the spoon as they float away from the spoon in the cool murky water. The milk is sour. The staff will agree with you as... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
dlegg353, Manager at BEST WESTERN Franklin Inn, responded to this review

Hello my name is David I am the General Manager of the Hotel. I am generally concerned on your remarks of the hotel so I thought I would personally answer your complaints. We have just went under a renovations including new carpet, tile, paint and mattresses and several other upgraded amenities. I was also the person who checked you out,... More

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Additional Information about BEST WESTERN Franklin Inn

Also Known As:
Best Western Franklin Hotel Franklin
Best Western Franklin
Franklin Best Western
Address: 1308 Murfreesboro Road, Franklin, TN 37064-3041
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 20 hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Franklin Inn 2.5*
Official Description (provided by the hotel):
Thank you for choosing Best Western Historic Franklin Inn for your travels through the beautiful State of Tennessee. This beautiful well maintained hotel was recently renovated in late 2011 and early 2012 with the latest design offered by Best Western. Our hotel features a play ground, exterior pool, well lit parking lot with plenty of room for buses and semi trucks. Our beautiful spacious rooms comes equipped with either one king bed, two Queen beds. Each room features micro/fridge, full size iron/board, well lit desk area with ergonomic chair and wi-fi. Enjoy a full hot breakfast each and every morning while reading the complimentary USA Today or local paper. Thank you again and we look forward to seeing you at Best Western Historic Franklin Inn. ... more   less 
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