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Quality Inn & Suites

2.0 of 5
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1307 Murfreesboro Road, Franklin, TN 37064
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Ranked #17 of 21 Hotels in Franklin
A recent review
3 of 5 stars Reviewed March 17, 2015
HopeCattles Charleston, South Carolina
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40 reviews from our community

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    9
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tullahoma, Tennessee
Top Contributor
75 reviews 75 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

When you arrive, the first thing you notice is a general state of disrepair to the building and grounds. It is in bad need of updating. Some updates had been completed in our room. Newer paint and bedding. The mattress was in sad shape. And there was a terrible smell (I think they may have a bad problem with mold... More 

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Senior Contributor
29 reviews 29 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Doesn't live up to reviews on Choice Hotels website. Area, grounds and building old and run down although room was updated but not clean. Stains on bed cover and shower. Front desk clerk was nice and check in was fast.

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Omaha, Nebraska
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 4, 2015

The hotel is old and needs updating and room re.pairs, The ceiling in bathroom was coming apart and toilet seat needed to be replaced. Any hotel now needs queen beds in their rooms and these had double beds and not very comfortable. Would not stay at Quality Inn again.

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Charleston, South Carolina
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 17, 2015

Another hotel messed up our reservations and Quality Inn found a room for us. With further checking they found a non smoking room. Yea! They really helped us. The hotels were completely booked elsewhere. The hotel does need some attention but the staff is great. Thank you!

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Huntsville, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 17, 2015

Staff was nice and polite. Room seemed clean at first. Older furnishings, dirty bed cover, found hair in 2 towels, mattresses were horrible, pillows way too small, parking was away from the room, sink didn't drain, TV picture was distorted that it was almost not watchable. There is a Hardee's that sits in front of the hotel, so the smells... More 

Was this review helpful? Yes 1
Indianapolis
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 14, 2015

My sister and I stayed in the Quality Inn & Suites in Franklin, TN one night on our way home from Gulf Shores, AL. If I would have read all the reviews, I would have never booked this hotel. It was in a poor location, the rooms had an exterior entrance, we could not park close to the entrance (two... More 

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Sterling Heights, Michigan
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 9, 2015

I agree with another reviewer who said the price was too high for the condition of the room. Although it was clean it was pretty shabby. Plumbing fixtures were nearly falling off. Also was very disappointed in the breakfast provided - watered down orange juice and coffee. Would not stay here again.

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Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 2, 2015

We were just passing through this area and needing a place to sleep. This hotel is priced a little on the high side for the condition of the hotel. The room was run down and not very appealing. I have stayed at many Quality Inn hotels around the same price that was much nicer and cleaner. Outside noise was very... More 

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Jupiter, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 2, 2015

Pet friendly and clean smoking rooms.... had an enjoyable stay.... located near the highway and within walking distance to several restaurants... great room for the value... would stay there again should I be in the area...

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Dalton, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

Stayed there during the civil war reenactment. At first I was skeptical looking at the exterior, I thought they were closed. But the rooms were very clean. The internet was flawless the fastest I have ever had. No complaints about the breakfast either. The staff told me they were doing some renovations. I will definitely stay there again next year.

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