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Country Inn & Suites By Carlson, Cool Springs, TN

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7120 South Springs Drive, Franklin, TN 37067
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Country Inn & Suites By Carlson, Cool Springs, TN
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Country Inn & Suites By Carlson, Cool Springs, TN
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264 reviews from our community

Traveler rating
    141
    69
    33
    11
    10
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88
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61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Georgetown, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Hang your do not disturb if you dont want an unwelcome wake-up knock from housekeeping. It is conveniently located to anything you want to do. Standard continental breakfast. Great front desk staff...

Review collected in partnership with Country Inns & Suites By Carlson

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1 review
4 of 5 stars Reviewed 2 days ago NEW

It was a booking at the last minute for Memorial Day Weekend, we were lucky it was still available. The price was too high, but seeing that it was a holiday weekend I'm sure they hike them up. The room was up to standards and so clean. Breakfast time, I would recommend getting to it right at 6:30 a.m. Things... More 

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Grand Haven, Michigan
Top Contributor
62 reviews 62 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Granted there was construction and renovation going on, but the whole place smelled musty and damp. Bed was not a true queen size, and when we mentioned it, we were told ALL THEIR BEDS WERE QUEEN SIZE. Breakfast was cool when it should be hot, and had minimal choices.. Probably will not return as there are lots of choices.

Review collected in partnership with Country Inns & Suites By Carlson

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Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is older but you can tell they've worked hard to keep it up. The staff was very kind and friendly and the free breakfast was better than typical free hotel breakfast. The pool was a little cooler than I like (but I'm a wimp about cool water) and our room had a faint musty air freshener smell. (But... More 

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CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, TN, responded to this review

Thank you so much for your kind comments regarding our staff. We are here to make sure your needs are met and your stay is comfy. We have a brand new lobby and breakfast room and we're glad to hear you enjoyed yourself there. We apologize for any rudeness you encountered and have made sure to the address the areas... More 

Kissimmee, Florida
1 review
4 of 5 stars Reviewed 1 week ago NEW

My stay was satisfying. Bed, linens and towels are of high standard. The room had an old smell and an old feel.Commentary breakfast is standard to the industry. Coffee is good. Staff was nice. Overall stay was adequate.

Review collected in partnership with Country Inns & Suites By Carlson

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Waxhaw, North Carolina
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I had tickets to the Ryman and started looking at hotels near downtown Nashville. The quoted rates suggested that we look out in the suburbs. The rate at Country Inn & Suites in Cools Springs looked good. Better yet, the street view on Google Maps indicated it was located next to the Cool Springs Galleria Mall with... More 

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CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, TN, responded to this review

This was such a nice review to read. Thank you for taking the time to write about your experience and let our wonderful Trip Advisor family know about our lovely town and your stay with us. We feel we have a lot to offer both here at the Hotel and our Historic and charming downtown and we are thrilled you... More 

Evanston, Indiana
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was neat and clean. Was away from our room for several hours but it didn't get cleaned. Cookies, coffees,teas were always out of stock. Pool was very clean and nice. Price was way to high for the weekend.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, TN, responded to this review

Thank you for reaching out and writing a response. We are glad you chose to stay with us a second time and hear you found the Hotel neat and clean and you enjoyed the pool area. We have excellent maid service. When privacy signs are up, our maids respect those and check back to clean later. II'm sorry your room... More 

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