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Country Inn & Suites By Carlson, Cool Springs, TN

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7120 South Springs Drive, Franklin, TN 37067
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Country Inn & Suites By Carlson, Cool Springs, TN
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Country Inn & Suites By Carlson, Cool Springs, TN
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274 Reviews from our TripAdvisor Community

Traveler rating
    147
    71
    34
    12
    10
See reviews for
93
71
14
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
  • All months
    (274)
  • Mar-May only
    (73)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (58)
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Hailey, Idaho
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago NEW

Most of the hotels in the area were full, so we were lucky to get a room. I found the rooms clean and roomy. The nice thing is that there is no loud road noise. The breakfast was fine and the best hotel coffee I've ever had (and I like coffee). Anson was so helpful when we had a change... More 

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Decatur
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Have stayed at this hotel chain in other cities and was really looking forward to this one. Advertised that it had been remodeled and served a hot breakfast. The room we were in needed remodeling as the paint was flaking off, the carpet somewhat worn, and our view was of the air conditioning units. Breakfast was the biggest disappointment. The... More 

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CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, TN, responded to this review

Thank you reaching out and telling us about your experience. I'm sorry your time at our Hotel was not what you expected. We did renovate our rooms fully years ago and have just completed a full renovation on the first floor that has given us a brand new breakfast room and lobby. I'm sorry your view from your The breakfast... More 

ft.payne al.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at country inn and suites all the time and have built quite a number of points. When I checked in Anson made me feel like I was a VIP. To the point the relatives with me were Impressed. Thanks for having the points program and I would highly recommend this hotel to anyone in the franklin area. Right... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Paid a little more than I typically would to stay here due to its high rating on TripAdvisor. Regret it. Building and entrance areas are very nice, but room was below the standards of a Best Western, and there have been two discouraging moments on this trip. While using the restroom at 8 in the morning, there were some very... More 

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, TN, responded to this review

Thank you for staying with us and letting us know about your stay. We want you to have a good experience staying with us. I regret we did not have the opportunity to help close your curtains. The front desk is ready to help if you have any needs. We're sorry to hear the maid interrupted your morning. Housekeeping does... More 

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