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All 20 Franklin hotels

Country Inn & Suites By Carlson, Cool Springs

2.5 of 5 Hotel   |   7120 South Springs Drive, Franklin, TN 37067
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86%
Ranked #6 of 20 Hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
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192 reviews from our community

Traveler rating
    114
    50
    17
    2
    9
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62
47
12
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
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English first
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

Good size room but unfortunately the A/C couldn't keep up with the humidity. The breakfast was just ok. The staff was very friendly, attentive and accommodating. The room was quiet but the bed uncomfortable, but overall, for the area it is a good value.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you letting us know how your stay went. We regret not being able to address the AC issue at the time of realization as we want to address things immediately and are always happy to do so. Thank you for your kind comments about the staff and the peacefulness you experienced. Again we appreciate this helpful feedback and hope... More

Franklin, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

The hotel was clean and comfortable. Staff that I interacted with were pleasant and accommodating. Shower water pressure and temp were great - unlike many other Hotels I have been in. The room's couch and chair were old looking but adequate. The king sized bed was very comfortable and the rooms were quiet and clean. The location was a bit... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for the detailed feedback. We are happy to hear your like our Hotel , the room was comfortable and clean, and you enjoyed our quiet and convenient location. We are glad you had nice interaction with the staff as well. Thank you again for these extremely helpful comments, and we always hope to have the opportunity to see... More

Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband & I stayed at this hotel the nights of August 27-29, 2014. We made our reservations online and were not disappointed. We were pleased to have a separate sitting area in our room where we could talk prior to retiring for the night. It was quiet and the staff was friendly and accommodating. The only negative comment I... More

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CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so grateful for your kind feedback. It's nice to hear our suite's spaciousness added a nice element to your stay that created an even more fulfilling stay. We are always glad to hear about your experiences, and appreciate your honesty regarding breakfast. We offer three kinds of fresh fruit daily and will always strive to keep the fruit... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Very clean rooms and great service and it was located right in the heart of all the great shops and restaurants, and very easy access to the interstate which made getting to and from all the places we needed to get to much easier.

Review collected in partnership with Country Inns & Suites By Carlson

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CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad to hear you enjoyed the cleanliness of our Hotel, our great staff, and excellent location. We always appreciate positive feedback so we know our efforts to make your stay prove fruitful. We truly appreciate our trip advisor family. We hope to serve you again. More

1 review
4 of 5 stars Reviewed 3 weeks ago

Two friends and i stayed 3 nights at Country Inns and Suites in Franklin, Tennessee. The hotel is convenient to local attractions. The staff is friendly and helpful. The breakfast was excellent and was different every morning. Coffee is outstanding!! We enjoyed our stay there very much.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Your feedback means so much to us,. We are delighted to hear your kind comments about our delicious breakfast, friendly staff, great location, and outstanding coffee. We try to make all our guests feel like family. You have validated that our efforts are fruitful. Please come see us again and let us know when you're returning....we'll hold you a room. More

Lineville, Alabama
Top Contributor
66 reviews 66 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good place, nice room (upgrade), adequate breakfast, friendly staff. The place was busy but pretty quiet. Only problem is the entrance is invisible from the street. Missed it twice. Get a better roadside sign please.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are glad to hear your great feedback. We are glad you liked your upgrade, and breakfast, along with our friendly staff. Even when we are a full house, we try to make sure you have a quiet rest. We are in a pocket off the main road which contributes to our peaceful quiet setting, but understand that can be... More

ralston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed here on August 25, 14 and I will stay here again when in the area. Quite, Clean, Friendly and Good Location. GPS brought me right to there location. Could be a little hard to find if you had to use street signs.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are glad to hear you would stay with us again. Such a generous endorsement! Our staff works extremely hard to ensure your stay is pleasant. From our hot breakfast, to your room, to the service we offer, we are always grateful to hear from guests like you. Your suggestion about a sign is a great one, unfortunately Tennessee has... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I wasn't sure what to expect when I first started staying at the County Inn and Suites. I thought it would be a bare bones budget kind of place. I was pleasantly surprised. I have now stayed here many times and can honestly say that it has exceeded all expectations. It is a well-kept property that provides above average accommodations... More

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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 12, 2014

The hotel is absolutely TERRIBLE!!!!!!!!!!!! The staff along with the manager are RUDE with poor service. It's way overpriced for what is provided.There are many hotels in the coolsprings area...I highly recommend you go elsewhere.

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for taking the time to write your review. Your comments are valued. We apologize for the disappointing service you received from our staff and regret your experience was not a positive one. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your stay further, please contact the hotel directly,... More

drexel hill, pa, United States
1 review
3 of 5 stars Reviewed August 12, 2014

charged me extra night for a 3 hour late checkout....I do not feel that for a 3 hour late checkout, anyone should be chearged an additonal night, especially sinc ethe hotel was close to empty, and was a wed night. The front desk was not co-operative at all, I even asked if they were full, and was told "not even... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We regret our late check out policy was not sufficient for your needs. We are happy to extend our complimentary late check out until 1pm. Our team works hard to make sure our guests are comfortable and receive our best service, and regret this was not clear. To discuss your concern further, please contact the hotel directly, and ask for... More

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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
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Also Known As:
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn And Suites By Carlson, Cool Springs
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

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