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Country Inn & Suites By Carlson, Cool Springs

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7120 South Springs Drive, Franklin, TN 37067
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1 room 1 adult
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Country Inn & Suites By Carlson, Cool Springs
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370 Reviews from our TripAdvisor Community

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Kenosha, Wisconsin
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was very comfortable and in a great location walking distance to mall and close to many restaurants. Hotel room was comfortable and quiet. Front desk staff was very hospitable. Breakfast was hot and similar to other hotels. Loved the cookies.

Helpful?
Thank northernerpalmtreelo
Los Angeles, California
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotels are supposed to provide clean rooms, comfortable beds for a good nights sleep, clean bathrooms with plenty of hot water, and security for your things inside and outside in the parking lot. Country Inn and Suites provides these personal requirements quite well. Ample parking, decent sized rooms, a bed that quite comfortable, a wall mounted thermostat ( as opposed... More 

Helpful?
1 Thank Explorer238
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are delighted to read you enjoyed your clean comfy room with all the amenities suitable for an extended stay. We always love to hear about your experience and we appreciate these great details. We have rave review regarding our great water pressure and regret it that was within hearing range while you were reading. We do hope to have... More 

Madison, Alabama
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent three nights here as a weekend getaway for my husband's birthday. The hotel is located very close to restaurants, attractions and the mall. Also an easy drive to quaint downtown Franklin and downtown Nashville. This hotel was clean and the front desk personnel, pleasant. You can tell they have remodeled as the lobby looked updated. Definitely not bad... More 

Helpful?
Thank BaronessJ
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad you and your husband stayed with us for his birthday. Franklin is a cute town and we are glad you enjoyed it. We are equally glad to hear how much you enjoyed our location near restaurants and retail shops. We LOVE our brand new lobby and breakfast room too! Thank you for your kind comments regarding... More 

Knoxville, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked this hotel with the intention of saving money. Surprise! I opted for the gas card upgrade buuuut, I didn't get it...I was given an "automatic" room upgrade which I didn't ask for and had to pay for. My next concern was the down-right refusal on the clerk's part to finish my check in without me handing over my... More 

Helpful?
Thank penelope572
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Dear Penelope572, Thank you for staying with us and taking the time to write your review. We appreciate all our guests feedback for improvement. We regret you did not enjoy your time with us more and are sorry you do not feel you received a good value. Markets do vary and location can be a factor in regard to rates... More 

Colorado Springs, Colorado, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I traveled to Franklin, TN on business and spent 3 nights At Country Inn and Suites. There is no visible signage on Mallory Lane and you could easily not see where to turn. Just look for the Mazda dealership and turn there. The hotel is up the hill behind the dealership on the left. Once you've been there once, you... More 

Helpful?
1 Thank Mark B
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Wow this is such a great review. Perfect on the details. We are delighted to read all the positives from the cleanliness of the room, to the bathroom, to the staff and pleasant check in and check out. We will make sure that breakfast is nice and HOT next time. We certainly hope to see you again on business or... More 

Elm Grove, Wisconsin
Level Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great mattresses and comfortable rooms. Very efficient check in and were in the room minutes after we walked through the door. The breakfast bar was good but very crowded with not enough room for seating for all that had come done at a prime time. Plan accordingly.

Helpful?
Thank dbeaum1222
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Hello, We love your review and are glad you stayed with us and took the time to write your review. It's nice to hear our comfy beds were a treat for you and check in was professional and speedy. Sorry breakfast felt crowded but we are sure glad you enjoyed it nevertheless. Thank you again for staying with us. More 

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