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Country Inn & Suites By Carlson, Cool Springs

2.5 of 5 7120 South Springs Drive, Franklin, TN 37067
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Certificate of Excellence 2014
Country Inn & Suites By Carlson, Cool Springs
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Country Inn & Suites By Carlson, Cool Springs
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226 reviews from our community

Traveler rating
    131
    55
    23
    7
    10
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71
57
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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McMinnville, Tennessee
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 1 night while in Franklin for 2 day seminar. I read the latest post from others and cannot figure out what happen on their stays. Yes, it is under a remodel, but that did not bother my stay, The room was very clean, the breakfast was adequate, the indoor pool was nice, and the location is... More 

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for your great feedback and your your loyalty to us. We have wonderful repeat guests. Everyone is enjoying our gorgeous lobby renovation and we made a huge effort to not affect your stay. We are delighted to read that you enjoyed your clean room, your breakfast, the pool, and the location. We look forward to your return so... More 

Annapolis, Maryland, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel lobby was under construction. The breakfast area is too small for the number of people checking in and out/getting their breakfast. The breakfast itself was average to below average. The people who run the breakfast area were quite pleasant as was the housekeeping staff. The front desk people were distracted and marginal in their approach.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for this great review. We use your response to improve our customer service and we appreciate you telling us of your impression of all staff you encountered. We are glad to hear our breakfast team and maid staff gave you a nice impression. We are enlarging our common areas so you have more room to enjoy breakfast and... More 

Panama City, FL
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the hotel Dec 25 & 26 and we had a wonderful stay. The bed was very comfortable, the staff was kind and breakfast was provided each morning. We will be staying here during future visits and we recommend this hotel to others.

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so grateful for your feedback and we appreciate your taking time to respond. You have complimented us on so many things and it means so much to us as we strive to give you a lovely stay. We are glad you enjoyed your clean room, comfy bed, and great breakfast. We are grateful you plan to return and... More 

Iowa
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

Clean and quiet room. Comfortable queen beds. FANTASTIC water pressure made for an awesome showering experience. My guess is it was not a "water saver" showerhead! Our room (416) appeared to have been recently remodeled. The breakfast was so-so, but sufficient. Easy access to i-65.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

This is such a great review. Thank you for rating us with five stars!!! Glad to hear you enjoyed both the great water pressure and your a clean quiet room. We have an excellent variety of breakfast items and we hope you'll come back and enjoy the variety. Thank you again for a great review and for reaching out! More 

MIAMI
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 16, 2014 via mobile

Property has untapped potential. Rooms are OK but need updating. Carpet is dirty and stained. Property is under renovation which needs to be told to people at the time of accepting reservations which was not done. Breakfast room is small and underequipped. All other aspects are routine - shower, internet, bed - no surprises.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for taking the time to reach out to us. I regret your stay was not satisfactory. We truly value our Trip Advisor family and want to provide a lovely stay for you. We are putting the finishing touches on our lobby refresher and regret this information did not reach you. We would love another opportunity to exceed your... More 

Indianapolis, IN
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 15, 2014

We met my son and his family for our Christmas and picked your hotel, what a mistake that was. What a mess you have and you never told us. Tiles were here and there on the floor. Your renovation was apparent once we walked in the door but we were not told of this in advance. OMG. What a mess!... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We appreciate your telling us about your experience. We regret the information regarding the lobby renovation didn't reach you in advance, We had hoped our efforts to disclose it would ensure you had access to these important details in advance of making reservations with us. We completely understand your sentiments regarding your impression when you walked in and noticed lobby... More 

Ashland, United States
1 review
2 of 5 stars Reviewed December 12, 2014

The hotel location was good, but the overall condition was poor. The bathrooms had tile out of whack (line) The trim was in poor condition. The shower hardly worked. I do not believe the average person could have made it work at all. (I am a handyman in my own home) The bed was uncomfortable, it kept rolling me to... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for staying with us and taking the time to reply back with your experience. I am sorry you didn't enjoy your stay. We have stayed in step making renovations regularly including completely new rooms with new Serta beds which bring in excellent reviews. We are always ready at the front desk to take care of any needs you... More 

kingsport, United States
1 review
5 of 5 stars Reviewed December 11, 2014

staff is extremely friendly. Facility was going through a remodel when I was there but all was kept clean and neat. Breakfast is one of the best I have had in a hotel. Hotel is convenient to shopping and several places to eat.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We appreciate this great review. Thank you for your patience and understanding as we have just about completed our lobby refresher. We have made every effort to ensure a safe clean environment while we beautify. We appreciate your kind comments about our staff. We are working diligently to ensure your stay is a great experience and we are glad you... More 

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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
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Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn
Hotel Style:
#4 Family Hotel in Franklin
#6 Romantic Hotel in Franklin
#10 Business Hotel in Franklin

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