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All 20 Franklin hotels

Country Inn & Suites By Carlson, Cool Springs

2.5 of 5 Hotel   |   7120 South Springs Drive, Franklin, TN 37067
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86%
Ranked #6 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
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  • Overview
  • Reviews (188)
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188 people have reviewed this hotel

Traveler rating
    113
    48
    16
    2
    9
See reviews for
61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
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English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

Two friends and i stayed 3 nights at Country Inns and Suites in Franklin, Tennessee. The hotel is convenient to local attractions. The staff is friendly and helpful. The breakfast was excellent and was different every morning. Coffee is outstanding!! We enjoyed our stay there very much.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Your feedback means so much to us,. We are delighted to hear your kind comments about our delicious breakfast, friendly staff, great location, and outstanding coffee. We try to make all our guests feel like family. You have validated that our efforts are fruitful. Please come see us again and let us know when you're returning....we'll hold you a room. More

Lineville, Alabama
Top Contributor
66 reviews 66 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good place, nice room (upgrade), adequate breakfast, friendly staff. The place was busy but pretty quiet. Only problem is the entrance is invisible from the street. Missed it twice. Get a better roadside sign please.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are glad to hear your great feedback. We are glad you liked your upgrade, and breakfast, along with our friendly staff. Even when we are a full house, we try to make sure you have a quiet rest. We are in a pocket off the main road which contributes to our peaceful quiet setting, but understand that can be... More

ralston, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

I stayed here on August 25, 14 and I will stay here again when in the area. Quite, Clean, Friendly and Good Location. GPS brought me right to there location. Could be a little hard to find if you had to use street signs.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are glad to hear you would stay with us again. Such a generous endorsement! Our staff works extremely hard to ensure your stay is pleasant. From our hot breakfast, to your room, to the service we offer, we are always grateful to hear from guests like you. Your suggestion about a sign is a great one, unfortunately Tennessee has... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I wasn't sure what to expect when I first started staying at the County Inn and Suites. I thought it would be a bare bones budget kind of place. I was pleasantly surprised. I have now stayed here many times and can honestly say that it has exceeded all expectations. It is a well-kept property that provides above average accommodations... More

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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The hotel is absolutely TERRIBLE!!!!!!!!!!!! The staff along with the manager are RUDE with poor service. It's way overpriced for what is provided.There are many hotels in the coolsprings area...I highly recommend you go elsewhere.

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for taking the time to write your review. Your comments are valued. We apologize for the disappointing service you received from our staff and regret your experience was not a positive one. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your stay further, please contact the hotel directly,... More

drexel hill, pa, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

charged me extra night for a 3 hour late checkout....I do not feel that for a 3 hour late checkout, anyone should be chearged an additonal night, especially sinc ethe hotel was close to empty, and was a wed night. The front desk was not co-operative at all, I even asked if they were full, and was told "not even... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We regret our late check out policy was not sufficient for your needs. We are happy to extend our complimentary late check out until 1pm. Our team works hard to make sure our guests are comfortable and receive our best service, and regret this was not clear. To discuss your concern further, please contact the hotel directly, and ask for... More

Terre Haute, Indiana
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Everything went well with our stay until breakfast. The breakfast hours were 6-10:30. We arrived in the dining room about 9. There was food and paper debris all over the floor. There was no coffee, no scrambled eggs or ham, no clean silverware, and no skim milk. The attendant was nowhere to be found. Several guests complained to the front... More

Was this review helpful? Yes 2
CountryInnCOOL, Manager at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you so much for giving us this valuable feedback. We want to know about your experience with us. We deeply regret your breakfast experience.. We take pride in providing a wonderful hot breakfast and regret it was not up to standard that day. We are glad to hear you liked the Hotel except for this area. We will work... More

Tallahassee, Florida
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not sure why it was given only a 2.5 star, this was a great overnight stay. Clean, quiet, great service. Continental breakfast was good, check out was easy. I would recommend this hotel for an overnight stay while on the road.

Was this review helpful? Yes 1
Naples, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our stay was very good. Slept well in a clean and very comfy bed. Very quiet and peaceful location. We had no complaints during our stay and would use this hotel again. The staff was very courteous and helpful.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Trevor, Wisconsin
Senior Contributor
29 reviews 29 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel. We came in really late, so we pretty much slept, showered, ate breakfast and left. For these activities, the hotel was fine. It was clean and easy to find. The breakfast was good, with a nice variety of options to choose from. Would stay here again.

Was this review helpful? Yes 1
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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
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Also Known As:
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn And Suites By Carlson, Cool Springs
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Franklin #4 Romantic Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
This hotel's convenient location just off I-65 at the Cool Springs Galleria is a great value for vacations near world-class shopping, dining and golf—just a 20-minute drive south of Nashville and about 4.5 miles from downtown Franklin. At Country Inn & Suites Cool Springs, everything is designed for your comfort and relaxation, from the modern decor in the spacious guest rooms to the heated indoor pool and state-of-the-art Club Bowflex® Fitness Center. High-speed, wireless Internet access is complimentary and so is a delicious hot breakfast every day of the week. Whatever brings you to the Franklin, TN area, contact the hotel's friendly, professional staff to make sure your stay is an unforgettable success. ... more   less 
Number of rooms
64

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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