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Country Inn & Suites By Carlson, Cool Springs

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7120 South Springs Drive, Franklin, TN 37067
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1 room 1 guest
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Country Inn & Suites By Carlson, Cool Springs
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306 Reviews from our TripAdvisor Community

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Traveler rating
    160
    83
    38
    12
    13
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110
76
14
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Perryville, Missouri
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Husband and I were on an overnight trip with 3 other couples. We reserved the room with trip advisor and checkin was smooth. Our room was clean and the bed comfortable. My husband likes a but more water pressure, but every place is different in that. We figured it was a "green" thing. The breakfast the next morning was delicious!... More 

Was this review helpful? Yes
Nashville, Tennessee
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I were traveling for business. We came up early and got a room at a "luxury" hotel for our first night before we had to stay where is company picked which, was The Country Inn and Suites. My boyfriend got a call and had to go to his meeting early leaving me stranded without the car, or... More 

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Loogootee, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here this past weekend on our vacation. I booked this hotel because it's on the lower end of the pricing scale for the Brentwood & Franklin area. We enjoyed our stay here. The hotel was clean, and the staff was friendly and helpful. Also, it is conveniently located near a large mall and several restaurants. We will likely... More 

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

This is such a nice review to read. We are always glad to hear our location worked for you and your family while on vacation, and you had a great stay with us. You validate our efforts when you provide feedback your stay was comfy, your room was nice and clean, and you would come back. We certainly look forward... More 

1 review
1 of 5 stars Reviewed 1 week ago

We have stayed here consistently for going on the 4th year, twice a year when we drop our kids off at college and pick them back up. We usually stay for a long weekend. The past 3 visits- this current one included, the hotel seems to continue to get worse. Last time we were here (end of April, 2015), our... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be considered for improvements.We want all our rooms t be up to standard and regret you found frustrations with proper draining in the bathroom and an... More 

London, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Clean room with enough space for a family of four. Comfortable beds. Friendly hotel staff. Check in was fast and hassle free. Good value as well. Included hot breakfast buffet. Food was reasonable. Indoor Pool area was clean and well maintained and pool was warm. Would stay here again.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are delighted to read this great review. It is so nice to hear you had a speedy check in so you could get started on having a wonderful family vacation. It's sounds like you had a great time. We are equally delighted to read you found your guest room spacious and clean, you enjoyed a yummy breakfast, and our... More 

Memphis, Tennessee
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We got yo this hotel late Thursday August 14th. The Room was really nice and met our needs. It WAS FEATHER FREE as requested. Really like the fitness center. The staff was cold at first but warmed up by morning. The breakfast was a good start to the next days travel. Definitely would stay at this location again in the... More 

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad you enjoyed our location, fitness center, and breakfast. It is also nice to hear you enjoyed the complimentary upgrade. We hope you'll be back soon. We look forward to seeing you again. More 

Westville, Indiana
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped here overnite on our way back from Florida. Staff was pleasant, easy check in. Room was clean, beds comfortable. This hotel is located near a galleria so there are many things to do, if inclined. We wanted a good night sleep and quick meal. This hotel accomplished that for us.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for this great feedback. We love hearing about your experience and it's nice to know the location worked well for you. We appreciate your kind comments regarding our great staff and comfy beds. We hope you'll be back soon. We look forward to seeing you again. More 

Gallatin, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Clean room, clean lobby, friendly staff, goof location. Check in took less than two minutes! Doesn't get much better! The only thing that could have made it better would have been a softer bed. The bed was too firm for my taste.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad to read you enjoyed a speedy check in along with our great location, friendly staff, new lobby/breakfast room and overall cleanliness. Thank you for reaching out. We look forward to another opportunity to serve you. More 

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