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All 20 Franklin hotels

Country Inn & Suites By Carlson, Cool Springs

2.5 of 5 Hotel   |   7120 South Springs Drive, Franklin, TN 37067
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Ranked #3 of 20 hotels in Franklin
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
michelle s Crawfordsville, Indiana
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162 people have reviewed this hotel

Traveler rating
    105
    39
    13
    1
    4
See reviews for
54
44
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Crawfordsville, Indiana
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed with a large group for a tournament. When we realized we would be done a day early we thought we would head home. Upon asking about check out times we were informed we could check out by noon but we would still be charged for that nights room. Please keep in mind we were there during spring break.... More

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West Bend, WI
Top Contributor
113 reviews 113 reviews
26 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Title says it all. This hotel did everything right. We picked this based on the location but it turned out to be the best choice we could make. Great room, clean and roomy, great, friendly service and a really good breakfast. It was the right choice for us.

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Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was clean and the bed slept good. I really have no complaints about the stay and it is conveniently located across from the mall. The WiFi was pretty average but, everything else was fine. I would stay here again if passing through.

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Clarksville, Tennessee
Contributor
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here one night and pleased with the hotel. The room was clean, bed was comfortable. The water pressure was good. And the breakfast was good. The WIFI in my room was just so so. But ut worked well enough. I would stay here again and I will recommend this hotel.

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

This is such a generous response with excellent feedback. We appreciate you staying with us and commenting on the qualities you experienced. We work hard so all our guests can have the experience you had. Again, thank you for your kindness. We hope to serve you again soon. More

Tishomingo, Mississippi
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I found this hotel on the internet. I was needing a hotel room for one night, because my son was running in a race in downtown Nashville. I was having problems finding a place with any rooms. This hotel was very nice, if I was there for shopping it would of been the perfect place. The location was right by... More

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CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you so much for your kind comments about our Hotels location, breakfast, and comfy beds. It was a packed house that night and I'm glad we had a nice quiet room for you. We strive to serve our guests and treat them the way we would like to be treated. You are like family so it is important to... More

Bowmanville, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I'm a Canadian who drove from Ontario to Florida for spring break with my husband and two daughters. This hotel was a little more than halfway and I chose it because Franklin had a lot to offer (thought it would be nice to stretch our legs after the drive at the Cool Springs Mall right next door). I was leery... More

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad you decided to give us a try and found your experience to be a delight. The entire staff strives to provide a clean, safe, comfortable haven for travelers that come our way. We love our comfy beds too! We do hope you come back to Franklin, it is a charming community with lots to see and... More

Franklin, Tennessee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently stayed at Country Inn for a night with our daughter and her best friend here in Franklin/Cool Springs, TN. The front desk manager, Angela, was amazing! We do a lot of traveling around the country, staying in all types of hotels, and I can honestly say that Angela, was one of the most polite, welcoming, and serving to... More

Was this review helpful? Yes 2
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We welcome your feedback. Thank you for commenting on our Angela. She works very hard to make sure guests needs are attended to. We are always glad to hear about your positive experience while staying with us. Please come back and see us. More

Madison, Wisconsin
Top Contributor
53 reviews 53 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 28, 2014

We always ponder our options when we travel south for the winter months -- where shall we stop that first night of the trip? And we always return to the same option that has served us well for several years. We returned to the Country Inn in Franklin TN again this year. We were politely greeted by Anson, who quickly... More

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for your kind response and consistently returning to us. We strive to be your home away from home. Sincerely, Susan More

Boaz, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014 via mobile

Our stay was great! On the morning of checkout we awoke to a dead battery! Mel at the desk was so kind to offer a jump using her car and jumper cables! Her friendly personality and warm smile made our day! We will be back!

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

That's our mel !!!! We are happy to provide you with personal service including a cable jump. How about that for personal service? You come see us anytime. We love our trip advisor family. Susan - Sales More

Grand Ledge, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2014

The room was adequate, not much for décor, but clean. Very quiet. Comfortable beds. We stayed on the first floor. The shower was very noisy but good. Best breakfast we've had a motel. Good variety and hot.

Was this review helpful? Yes 2
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We love our trip advisor family and sure appreciate your response. Thank you for providing the feedback we need to make your stay even more accomodating. Sincerely, Susan Sales Dept More

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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn & Suites By Carlson, Cool Springs Hotel
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn
Address: 7120 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Franklin
#6 Business Hotel in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Official Description (provided by the hotel):
This hotel's convenient location just off I-65 at the Cool Springs Galleria is a great value for vacations near world-class shopping, dining and golf—just a 20-minute drive south of Nashville and about 4.5 miles from downtown Franklin. At Country Inn & Suites Cool Springs, everything is designed for your comfort and relaxation, from the modern decor in the spacious guest rooms to the heated indoor pool and state-of-the-art Club Bowflex® Fitness Center. High-speed, wireless Internet access is complimentary and so is a delicious hot breakfast every day of the week. Whatever brings you to the Franklin, TN area, contact the hotel's friendly, professional staff to make sure your stay is an unforgettable success. ... more   less 
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