We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Country Inn & Suites By Carlson, Cool Springs

Certificate of Excellence
Hotel website
Hotel deals
7120 South Springs Drive, Franklin, TN 37067
Special Offer
Book early and Save 20%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Country Inn & Suites By Carlson, Cool Springs
Professional photos View all
Browse nearby
Country Inn & Suites By Carlson, Cool Springs
Write a Review

246 reviews from our community

Traveler rating
    138
    60
    28
    10
    10
See reviews for
81
62
14
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
  • All months
    (246)
  • Mar-May only
    (55)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (58)
All months
Reviewer
5 reviews 5 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The stay was quite pleasant with friendly staff and an extremely comfortable bed. The room temperature was very nice and the location was convenient. The pool area could have been warmer though. My primary complaint is that, on the 3rd day, even with my "do not disturb" placard out, housekeeping opened my door to come in, wiithout knocking, at 8:03... More 

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you so much for this great feedback. We appreciate you staying with us and taking the time to tell us about your experience. It is so nice to hear your kind words regarding our staff and overall satisfaction with the Hotel. I'm so sorry we disturbed your sleep. Yikes! Please accept apologies there. We promise next time we won't... More 

Toccoa, Georgia
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an excellent location for getting around Franklin, TN. Easy access to most shopping and eating. Our room was right across from the aforementioned Harely Davidson store and we did not enjoy waking up to the sound of motorcycles being moved around. We booked a king sized bed online but I'm not sure we got one. I'm only 5'6"... More 

Was this review helpful? Yes
Ohio
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

Relatively easy access from I-65, very friendly staff- even though they were swamped with the hotel being booked full. Very clean, quiet room, as well as comfortable beds great indoor pool. Breakfast wasvery nice! We WILL stay here AG

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Jasper, Alabama
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed here for a volleyball tournament at the A-game Sportsplex. It's very convenient to not only A-game, but restaurants and shopping. The beds were comfortable and the room clean. Loved the bathroom. Plenty of counter space and the best water pressure I've had in a hotel. Very quiet. Breakfast area was nice but food was just your typical... More 

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

This is such a great review, thank you. We are glad our location in the midst of restaurants and retail shops, as well as our proximity to the sportsplex worked well for you. It's nice to know how much you enjoyed our spa like bathrooms and excellent water pressure, as well as your comfy bed and clean room. We have... More 

Brentwood, Tennessee
1 review
5 of 5 stars Reviewed February 24, 2015

My room was everything I need. The facilities are lovely including thepool. Staff were the ultimate uv accommodating an' courteous. Cozy, sparkling environment. I kin complain ov no problems!! Pretty good hot bkfast, too.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for this great review. We are so excited to hear you enjoyed our beautiful new common areas. We are thoroughly enjoying the new feel and extra space. The staff works so hard to make sure all your needs are met and we appreciate your kind comments about them. We are glad you enjoyed your time at the pool... More 

Questions? Get answers from hotel staff and past guests. Ask a question

57 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Bathroom (10)
Viewed
Room/suite (11)
Viewed
Dining (7)
Viewed
Hotel & grounds (8)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question