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Country Inn & Suites By Carlson, Cool Springs

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7120 South Springs Drive, Franklin, TN 37067
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Best prices for: 1 room 1 guest
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Country Inn & Suites By Carlson, Cool Springs
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283 Reviews from our TripAdvisor Community

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Traveler rating
    149
    74
    36
    12
    12
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98
72
14
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
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    (283)
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    (73)
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Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice, clean comfortable room. Good breakfast. Nice area with lots of shopping and restaurants in area. Close to plenty of entertainment activities. Very well maintained clean safe area. Friendly polite staff and friendly tourists.

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1 review
1 of 5 stars Reviewed 5 days ago NEW

This was the worst country inn and suites my family and I have ever been to. We couldn't wait for the nice accommodations and pretty country look to the place. When we first walked in we knew something was up because everything was being remodeled to look more modern. Wrong choice. So we continued to check in because we were... More 

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for taking time to write your review. There are a few changes we've made in the last year noticeable upon arrival. We are thrilled to have a brad new look, which is a bit different from our previous Country Inn look. We want to give our guests a great experience and hope our updates provide that. We have... More 

Champaign, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Perfect accommodations! A friend and I stayed July 2, 2015 in a 2 Q bed, 2nd floor, corner room for $118.00. The hotel looks brand new! The lobby and breakfast area are open and bright. The staff was very friendly and helpful. Our room was spacious and clean. Franklin is an historic, eclectic, well-to-do suburb on the southwest side of... More 

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Wow, what a fun review to read. We are so glad you enjoyed your trip to Franklin. You have described our town to a TEE!!!! We are thrilled you enjoyed our brand new lobby and breakfast areas as well as your spacious clean room. Thank you for your all your kind comments regarding our Hotel. It is so nice to... More 

Madison, Alabama
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for one night over Jul 4 weekend. Overall a good stay, but here's some high and low lights: The good: 1. We asked for a crib and it was already setup and ready in our room. Other places have sent it later and/or left it packed requiring us to do the setup. +1 for service 2. The... More 

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad to read your great review. We are glad your crib set up made things easier for you and made your stay more accomodating. We are pleased you enjoyed our new common areas and breakfast on china. We appreciate your compliments regarding our friendly environment. We hope to serve you again and look forward to your next... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall our stay has been OK, but nothing great. Breakfast was standard, beds were OK. My biggest complaint is that our room was so humid even with running the air conditioner that all of our clothes felt damp. The pages on my book even curled because of the humidity. Also, there were lumps and bumps under the carpet in our... More 

Was this review helpful? Yes 1
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