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All 20 Franklin hotels

Country Inn & Suites By Carlson, Cool Springs

2.5 of 5 Hotel   |   7120 South Springs Drive, Franklin, TN 37067
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Ranked #5 of 20 Hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
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196 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
34 reviews 34 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It's convenient to everything and for the price it's a great choice. the beds are comfortable, room was clean, staff was very friendly and accommodating when we checked in and went to our room there was a crying baby in the room next door. I immediately called and asked to be moved and they were happy to move us and... More

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Central, South Carolina, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just returned to our home after staying at this hotel for 3 nights. We were very pleased with our room and the service. The night we arrived we encountered the night clerk and he was very pleasant and helpful, after a long drive he offered us our room key with chocolate chip cookies. Our room was... More

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for your lovely feedback regarding your experience at our Hotel. We are delighted to read that you enjoyed the staff, service, breakfast, location, upgrade and overall experience. Whew! Detailing the fine points is truly helpful so we can continue to focus on what matters most to you. We truly hope to see you on your next trip to... More

Paducah, Kentucky, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was very clean and quiet. Breakfast was great. Linens were heavy but all linens seem to be lately. I would recommend this hotel unhesitatingly and would stay there again. There are lots of restaurants in the area also.

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so grateful to hear your kind response. Your statement that you would not hesitate to return is one of the highest compliments we can hope for. A humble thank you. We work hard to make sure our beds are super comfy and you have a quiet rest. Thank you for staying with us and for endorsing us for... More

Murray, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a well maintained hotel. Our room and bathroom were clean. Noise level was minimal. AC kept room at a comfortable temperature and wasn't noisy. The staff were very helpful and quite pleasant. We will definitely stay here again.

Review collected in partnership with Country Inns & Suites By Carlson

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Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago

Good size room but unfortunately the A/C couldn't keep up with the humidity. The breakfast was just ok. The staff was very friendly, attentive and accommodating. The room was quiet but the bed uncomfortable, but overall, for the area it is a good value.

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you letting us know how your stay went. We regret not being able to address the AC issue at the time of realization as we want to address things immediately and are always happy to do so. Thank you for your kind comments about the staff and the peacefulness you experienced. Again we appreciate this helpful feedback and hope... More

Franklin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean and comfortable. Staff that I interacted with were pleasant and accommodating. Shower water pressure and temp were great - unlike many other Hotels I have been in. The room's couch and chair were old looking but adequate. The king sized bed was very comfortable and the rooms were quiet and clean. The location was a bit... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for the detailed feedback. We are happy to hear your like our Hotel , the room was comfortable and clean, and you enjoyed our quiet and convenient location. We are glad you had nice interaction with the staff as well. Thank you again for these extremely helpful comments, and we always hope to have the opportunity to see... More

Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband & I stayed at this hotel the nights of August 27-29, 2014. We made our reservations online and were not disappointed. We were pleased to have a separate sitting area in our room where we could talk prior to retiring for the night. It was quiet and the staff was friendly and accommodating. The only negative comment I... More

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so grateful for your kind feedback. It's nice to hear our suite's spaciousness added a nice element to your stay that created an even more fulfilling stay. We are always glad to hear about your experiences, and appreciate your honesty regarding breakfast. We offer three kinds of fresh fruit daily and will always strive to keep the fruit... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Very clean rooms and great service and it was located right in the heart of all the great shops and restaurants, and very easy access to the interstate which made getting to and from all the places we needed to get to much easier.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad to hear you enjoyed the cleanliness of our Hotel, our great staff, and excellent location. We always appreciate positive feedback so we know our efforts to make your stay prove fruitful. We truly appreciate our trip advisor family. We hope to serve you again. More

1 review
4 of 5 stars Reviewed 4 weeks ago

Two friends and i stayed 3 nights at Country Inns and Suites in Franklin, Tennessee. The hotel is convenient to local attractions. The staff is friendly and helpful. The breakfast was excellent and was different every morning. Coffee is outstanding!! We enjoyed our stay there very much.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Your feedback means so much to us,. We are delighted to hear your kind comments about our delicious breakfast, friendly staff, great location, and outstanding coffee. We try to make all our guests feel like family. You have validated that our efforts are fruitful. Please come see us again and let us know when you're returning....we'll hold you a room. More

Lineville, Alabama
Top Contributor
66 reviews 66 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good place, nice room (upgrade), adequate breakfast, friendly staff. The place was busy but pretty quiet. Only problem is the entrance is invisible from the street. Missed it twice. Get a better roadside sign please.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are glad to hear your great feedback. We are glad you liked your upgrade, and breakfast, along with our friendly staff. Even when we are a full house, we try to make sure you have a quiet rest. We are in a pocket off the main road which contributes to our peaceful quiet setting, but understand that can be... More

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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
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Also Known As:
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn And Suites By Carlson, Cool Springs
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

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