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All 20 Franklin hotels

Country Inn & Suites By Carlson, Cool Springs

2.5 of 5 Hotel   |   7120 South Springs Drive, Franklin, TN 37067
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87%
Ranked #5 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Stephen M Cullman, United States
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  • Reviews (176)
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  • Room tips (32)
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176 people have reviewed this hotel

Traveler rating
    111
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58
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Cullman, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

It was what a hotel should be. Check-in and check-out were simple and quick. The room was clean, up-to-date, and secure. The staff were friendly and unobtrusive. The hot breakfast was good. The bathroom was clean and had great water pressure and good hot water. Also, the location is convenient to shopping and restaurants. Again, just what I would want... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Gainesville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great place--clean, excellent customer service & superb location. We enjoyed our stay and would return to this location again. I would highly recommend the Country Inn and Suites in the Franklin Tennessee area.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Muscle Shoals, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very clean and quiet. The staff was very friendly and the breakfast was pleasant. Everything was just as it should be. The only problem I had was that the indoor pool was too cold, but it was only 85 degrees outside. As long as I didn't need the pool, I would definitely stay again.

Was this review helpful? Yes
Crossville, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

Great place to stay. Very clean and quiet. Comfortable beds, nice room, breakfast was great. The staff was very friendly and polite both at check-in and check-out. Close to shopping and restaurants. When in the area we would definitely stay here again.

Was this review helpful? Yes
CountryInnCOOL, Manager at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for your feedback and for taking the time to write these things about our lovely Hotel, our great staff, and our excellent location. You have confirmed that the effort we put forward to satisfy our guests works. We hope to have the opportunity to serve you again. Please friend us on Facebook to stay informed of our upcoming... More

Saskatoon, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have stayed here a few times in last 6 years. However first time I have had any dealings with this MGR (SUSAN). I was here on a business trip for two nights only. As soon as I opened my door the room had a musty smell or like a feedlot smell. Went out to dinner in Nashville. Came back... More

Was this review helpful? Yes 4
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Dear saskatoon99, Thank you for taking the time to share your feedback. We do appreciate you sending this information on your stay over to us. We take the time to listen to your constructive comments so we can continually improve our services. More

Springfield, Illinois
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 18, 2014 via mobile

Read the fine print on this. Your extra $5 to upgrade will be $30 & not worth it. Night manager never explained it, day manager refused to fix it until my husband came in and he quickly changed his tune. Woman also behind counter was not only rude to me but started having a nasty attitude with person who called... More

Was this review helpful? Yes 3
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We regret the upgrade offer was not clear upon making your reservation, nor at check in. We have no desire to over charge you. We... More

Omaha NE
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2014

Booked early online for a Very good price, requested rooms beside each other. Checked in with my family at around 5:30 on a Saturday night. I Was hoping to have rooms beside each other, since we are a large family with teenagers. Worried that they wouldn't remember my request. No need to worry!! They gave me connecting rooms!! Brownie points... More

Was this review helpful? Yes 1
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We want YOU to come back!!! What lovely things you said about the Country Inn and Suites Cool Springs in Franklin, Tn. We work hard to make sure you've received the best of what we have to offer. Sounds like you tasted it all. We absolutely look forward to seeing you again. More

2 reviews
5 of 5 stars Reviewed June 17, 2014

This was our second stay here in less than 6 months. We stayed here for 5 days during spring break and overnight during our drive home from Destin, FL. The rooms were clean and the staff were friendly. It is located near shopping and restaurants. Best of all easy access to I65. There were so many other hotels to choose... More

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Calgary, Alberta
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 17, 2014

We spent one night and found this property very nice. Room was spacious and property was very clean. Staff were friendly and the breakfast was very good. Fitness room was small but the equipment was in good shape. Location is excellent as lots of shopping and restaurants nearby.

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Bristol, United Kingdom
Contributor
20 reviews 20 reviews
20 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 17, 2014

Good hotel, had lovely room/suite had corner spa bath lovely. Clean, comfy and had everything you need. Coffee was constantly available in reception also in room. Close to good shopping mail with eateries. and only short drive to downtown

Was this review helpful? Yes
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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn And Suites By Carlson, Cool Springs
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

50 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Franklin #3 Romantic Hotel in Franklin #8 Business Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
This hotel's convenient location just off I-65 at the Cool Springs Galleria is a great value for vacations near world-class shopping, dining and golf—just a 20-minute drive south of Nashville and about 4.5 miles from downtown Franklin. At Country Inn & Suites Cool Springs, everything is designed for your comfort and relaxation, from the modern decor in the spacious guest rooms to the heated indoor pool and state-of-the-art Club Bowflex® Fitness Center. High-speed, wireless Internet access is complimentary and so is a delicious hot breakfast every day of the week. Whatever brings you to the Franklin, TN area, contact the hotel's friendly, professional staff to make sure your stay is an unforgettable success. ... more   less 
Number of rooms
64

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