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Embassy Suites by Hilton Nashville South/Cool Springs

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820 Crescent Centre Drive, Franklin, TN 37067
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Embassy Suites by Hilton Nashville South/Cool Springs
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Embassy Suites by Hilton Nashville South/Cool Springs
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529 Reviews from our TripAdvisor Community

Traveler rating
    261
    146
    73
    30
    19
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164
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191
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Pensacola, United States
3 of 5 stars Reviewed 2 days ago NEW

Valet (not that I used it) and Breakfast staff were the best part of this Hotel stay in regards to hospitality. They were fantastic. 'Good Morning', 'Have a good evening', etc. Hotel staff for check-in-not so much. I did online check-in. The girl just handed me the room keys. No check for ID-is that normal? No information about breakfast hours,... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for sharing this feedback and we are disappointed to learn that we failed to deliver the highest level of gracious and engaging hospitality you and all of our guest's deserve. We have shared your experience with our entire team and we do hope you will consider staying with us again so that we may make it right. More 

Lake Orion, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Perfect for me as a business traveler - a lot of perks and benefits that make being away from home, a lot less painless. The morning breakfast was hot and delicious, and the evening reception was a perfect way to close out the work day. I did get room service, and I felt like they were at the door with... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for sharing your experience! We are so glad to hear that you enjoyed your stay with us. We look forward to being of service to you again soon. More 

Spring Hill, TN, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Staff was effective & very cordial. Breakfast lines can get a little backed-up; however, the breakfast is very good with a wide variety: omlets, eggs, pancakes, waffles, bacon, potatoes, fruits, coffee, juices, oatmeal & dry cereals. Beds were very-very comfortable.

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We are delighted that you had a great stay with us. Thank you and we hope to see you again soon! More 

missouri
Level Contributor
109 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

sorta started out on the wrong foot. a Hilton hhonors member, I was going to be charged 9.95 per day for wifi. called the hotel and wrote the general manager/manager reference this charge. heard nothing back. upon check I inquired again and was informed that all hiltonhhonors members received free wifi though out the hotel property. (this was a plus)... More 

Was this review helpful? Yes 1
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for providing this valuable feedback. It seems we missed the mark on a few service items and we apologize for this. We have noted your comments regarding the room needing some TLC and there are improvement plans scheduled within the coming months. We do hope you will stay with us again on your next visit to the area. More 

Kamakura-shi, Kanagawa, Japan
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Had to call 3 times to get someone to come a clean the room and change the bathroom towels, had to recall to get some shampoo, had to recall to get another towel, had to recall again, had to recall again and got tired of this hotel. The management is not enforcing discipline...

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for taking the time to share your comments. We have shared your experience with our housekeeping management and will use it to make necessary improvements in this area. Our housekeeping team's responsiveness is a source of pride so we are disappointed that we did not exceed your expectations during your visit. More 

1 review
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel several times. It really needs to be refurbished. The room was dated, and the sofa was torn. We stayed on the 7th floor corner suite. We had access to the complimentary drinks and snacks(paid for by an upgrade to our room). Unfortunately, everyone had access to the drinks and snacks because no card or... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for sharing your experience with us and thank you for bringing the issue with the vending machine to our attention. We are also taking steps to update our guest suites in the coming months and we hope you will consider staying with us in the future. Thank you! More 

Williamsport, PA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is great. Staff are excellent, hotel and rooms are very clean and up to date, and the free breakfast and evening happy hour is the best. I have stayed at other hotels in this same area, and from this point forward I will stay here when I am in Franklin, TN.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We are very happy to know that you enjoyed your visit with us. We look forward to seeing you again on your next trip to Franklin! Thank you! More 

Franklin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I think the hotel needs badly a complete overhaul. Furniture in the rooms very old and dirty. People extermely friendly. We had a chance to enjoy the swimming pool and I think the chlorine was excessive. In general a pleasant stay, but I travel with Hilton plenty (Diamonf level) and I have seen better.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for taking the time to share your comments. We are planning on making a number of physical improvements to our guest suites in the coming months and your feedback is valuable. We do hope you will consider staying with us again in the future. More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I were attending CMA Fest and we stayed at the Embassy Suites in Franklin. We had an issue with our room but the Assistant General Manager, Kenneth Brisbane, came to our rescue and saved the day and trip. Problems can happen in any business, the difference is how you respond to them. Ken did an amazing job... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We are so happy to hear that things worked out well for you! Thank you for making us a part of your CMA weekend and we appreciate you recognizing our AGM, Kenneth Brisbane. We look forward to having you stay with us again on your next trip to the Nashville area! More 

Horn Lake, MS, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Noisy Suite, Bathroom needs to be gutted and replaced, very bad Staff Communications. Very good Maintenance Staff, Poor access from Parking areas, very long walk from car to elevator. Great Breakfast, Very poor Manager's Reception, Unhelpful Front Desk Male Staff. Well never stay at this Hotel Brand again. Compared to their sister Hotel across the street this was a dump!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for sharing your feedback with us. We are all disappointed that we did not deliver an exceptional guest experience. Please feel free to email me at bnafl_ds@hilton.com at your earliest convenience - I would like to know more about your experience and have the opportunity to make it right. Thank you. More 

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