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Embassy Suites by Hilton Nashville South/Cool Springs

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820 Crescent Centre Drive, Franklin, TN 37067
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Embassy Suites by Hilton Nashville South/Cool Springs
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Embassy Suites by Hilton Nashville South/Cool Springs
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551 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Whitesburg, United States
4 of 5 stars Reviewed 2 days ago NEW

Overall, this was a great stay. Location is ideal with tons of restaurants around and just minutes from downtown, quaint Franklin. We chose this hotel because with a family of 5 there are limited options that do not include two hotel rooms. We loved the reception and the breakfast, except it is geared toward the business man/woman and they were... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Wilmington, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I came along with my husband for his business trip. He has been here at least 4 times now. This was the first time I came with him. My first impression was not great as far as I felt the hotel was needing updating. (I later found out there are updates being planned for the fall). Our room wasn't ready... More 

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Florence
1 review
5 of 5 stars Reviewed 6 days ago NEW

Lobby area and room was very well kept and spacious. Hot breakfast was well organized and contained appropriate choices. Elevator service was extremely fast. Parking at hotel was a minimal charge compared to other options. Staff was extremely courteous and helpful on local suggestions for food and entertainment.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for staying with us on your recent trip to Franklin! We are happy that you enjoyed your time here and hope to see you again soon! More 

West Union, South Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

For several years I've stayed here maybe 3 times a year. Have always been impressed and comfortable. I haven't been here in about 6 months, and wow has it gone down hill, in MY opinion. I suspect, but don't know for certain, that it has changed ownership, and not for the better in my experience. Non-smoking hotel, but when I... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We sincerely apologize that your most recent stay was not as you had experienced previously. We are not under new ownership however we are making plans for upgrades to our guest suites in the coming months. As an HHonors member you should have been given the proper recognition upon arrival and we are sorry that this did not happen. We... More 

memphis
1 review
4 of 5 stars Reviewed 1 week ago

Wonderful location and hotel. My Franklin TN office is located down the street from the Embassy Suites so I loved the convenience. The room was clean and spacious. Breakfast and evening reception were great! I've been to other Embassy Suites but the Cool Springs location tops them all. Thanks for the great mini vacation!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for staying with us! We are glad to know you had a great mini vacation here in Franklin. We hope you will be back again soon! More 

Kingsport, Tennessee
Level Contributor
144 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

We loved our recent stay at Embassy Suites. The room was clean and in good condition. Breakfast was good too. Very convenient location to shopping and downtown Franklin and Nashville too. Will definitely hit this place again when in town for concerts or just a Loveless Cafe fix.

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for you feedback! We are happy to hear to had such a great time in the Nashville area. We look forward to being of service to you again soon! More 

Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It has been many years since we stayed in an Embassy Suites hotel but it was our favorite hotel when my four children were young. I was very disappointed in the hotel during our recent stay. Our room was ok, but not the quality that it used to be... holes in the rug, cheaper furniture etc Indoor Pool area was... More 

Was this review helpful? Yes 1
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We, too, are disappointed to read about your experience and we are sorry that things weren't as you remember them here. While our breakfast does end at 9:00 am on weekdays, we try our best to serve everyone and we apologize that we did not take care of you that morning. We take pride in delivering a terrific Evening Reception... More 

chattanooga
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What else does one possibly need than the title? Only $24 uber ride to downtown Nashville, or 15 minute drive. Convenient to shopping in Franklin and highway. Attentive staff that was very accommodating! This is my new go-to hotel for the Nashville area.

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We are all delighted to hear to that we are your new "home away from home" when you travel to the area. Thank you for being our guest and we look forward to your next visit! More 

Memphis, Tennessee, United States
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is a M-F business oriented place that drops rates for weekend getaways. We stayed 4/15 during a local HS prom and the place was packed with families and kids. Great weekend rate per night, good breakfast and evening happy hour. Surrounded by great places to eat and the Cool Springs mall. Nashville is a short drive away. Concierge gave... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for staying with us. We are glad you had such a great weekend here in the Franklin/Cool Springs area. We hope you will be back again soon. More 

Nashville, Poland
1 review
2 of 5 stars Reviewed 2 weeks ago

Very poor service. My room had a horrible odor and they told me they couldn't do anything. I also paid for 5 rooms that weekend for our basketball team and they couldn't even give me the Wi-Fi code. That's the least they could have done. They told me I had to be a gold member to get the code. Go... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We sincerely apologize for the service challenges you faced and the miscommunication over receiving WiFi - HHonors members at all levels should receive complimentary WiFi when your room is booked through a direct reservation source. We are very sorry that we fell short of delivering an exceptional experience and do hope you will return so we may have the opportunity... More 

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