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Embassy Suites by Hilton Nashville South/Cool Springs

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820 Crescent Centre Drive, Franklin, TN 37067
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1 room 1 guest
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Embassy Suites by Hilton Nashville South\/Cool Springs
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Embassy Suites by Hilton Nashville South/Cool Springs
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566 Reviews from our TripAdvisor Community

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Traveler rating
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    158
    77
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    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great place to stay! Great breakfast and happy hour! Wonderful place for a family! I will always choose embassy suites! Clean rooms. Great service at the front desk. You can't go wrong when you choose embassy suite!

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Franklin, Tennessee
1 review
5 of 5 stars Reviewed 2 days ago NEW

As a local event planner and designer, I had the pleasure of working with a wonderful couple on their August 8, 2015 wedding held at Embassy Suites Cool Springs. Krystal De La Rosa, Lauren Miller, and the entire banquet staff provided outstanding customer service to the couple on their wedding day. Krystal was always pleasant and accommodating throughout the catering... More 

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franklin, tn, United States
4 of 5 stars Reviewed 2 days ago NEW

The room was very spacious with many amenities - however, there was a very strange smell - like from the drains in the extra large bathroom. I had to place towels over the drain in the shower and the drain in the floor to keep it from smelling all night. One of the housekeeping ladies did come in and spray... More 

Review collected in partnership with Embassy Suites Hotels

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Philadelphia
Level Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

From check in until check out, the staff was more than helpful. Great breakfast buffet as well as made to order for folks like me who are not big buffet fans. Rooms are clean and spacious. A bit dated, but still very comfortable. Will definitely return.

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Douglasville, GA, United States
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I woke up to ants all over my bed and crawling on my face. They came from the wall, crawled up my computer charger and infested my bed. Quite honestly someones worst nightmare happened to me. I was on the premium floor (9th) and the staff did not seem to shocked by this and did not do much to make... More 

Review collected in partnership with Embassy Suites Hotels

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Abilene, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We have stayed here many times and the hotel is always clean and everyone very pleasant. It is pleasant to the eye. The amenities are very nice. The food is also good. Breakfast has a wonderful buffet. We always stay at this Embassy when in Franklin Tn. The location is great when going to various places. I would recommend this... More 

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We are delighted to have you as one of our many frequent guests! Thank you for your review and we look forward to seeing you again soon. More 

2 reviews
4 of 5 stars Reviewed 1 week ago

A bit dated, but overall a very nice place to stay. The suites are roomy and very ckean. The staff and amenities are excellent. Will stay there again next time in Nashville. God for both business and pleasure.

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TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for your comments! Our guest suites are scheduled for updates and improvements that should address the items you make note of. We hope you will be back to the Nashville area soon! More 

Louisville, Kentucky
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Just stayed at the Embassy Suites in Franklin, TN for a conference, and wow! It was a lovely hotel! The atrium was just so airy and refreshing! The room was great - all suites! So nice to have a dedicated living room area with couch, chair, desk and extra tv! Very spacious, clean & nicely decorated rooms! The breakfast buffet... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for sharing your experience! Your comments have been shared with all of our staff but especially our Event Operations team - they were very happy to have been of service to you and your group. We hope you will be back again for another conference or a vacation! More 

Marietta GA
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here for a quick one night stay. Managers reception at night was great as always. We ate dinner at the restaurant in the hotel and we were very impressed. It was really good. The location is great. Its just a short drive to downtown Franklin. The only real complaint I have is that the place could use a... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We are happy to hear that you enjoyed your stay with us! A number of the items of note in your review will be addressed in our upcoming guest suite improvements, which are scheduled for later this year. Thank you for your feedback and we hope to see you again soon! More 

Chicago, United States
1 review
2 of 5 stars Reviewed 1 week ago

The grumpy cat would have presented a friendler greeting upon arrival . Room wre old and Musty . Slow Internet and Bad breakfast . Dont Leave anything behind - Theyll never even acknowledge your call- let alone respond back. WOrld slowest elevators . Nice lobby and atrium , but not worth 80 nt let alone what they charge.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

We are very disappointed to hear about your experience at our hotel. We agree that we should have done a much better job getting back to you regarding the items left behind in your room. Please feel free to email me directly at bnafl_ds@hilton.com and provide more details on your experience. Again, thank you and we hope we get a... More 

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