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All 20 Franklin hotels

Embassy Suites Nashville South/Cool Springs

3.5 of 5 Hotel   |   820 Crescent Centre Drive, Franklin, TN 37067
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Ranked #5 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Dave C Madison, United States
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395 people have reviewed this hotel

Traveler rating
    203
    112
    52
    19
    9
See reviews for
121
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15
142
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Madison, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great Staff. Great location. Money well spent. This hotel is an excellent choice for Diamond members. This is one of the few hotels that actually appreciate Hilton Honors Customers. Ask to stay on the 7th or 9th floor for added benefits.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Nashville, United States
1 review
5 of 5 stars Reviewed 1 week ago

My recent stay at this hotel was very pleasant and enjoyable as usual, nexpecially the breakfast and the reception hour. In spite of the construction going on we were still able to enjoy the hotel accomodations and amenities. It would be good if the dead bugs in the hot tub and pool areas could be cleared away. There were also... More

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lombard, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The overall stay was very pleasant but the rooms are in need of being updated. The lobby was in process of being updated so imagine that within a couple of years this hotel should have all rooms updated.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I took my two children for a little staycation before starting school. I did this with my daughter before she started Kindergarten, again last year before first and this year for my son starting K. Last year the pool was just plain gross, we complained at checkout, but that was all. I wanted to give the Embassy another chance so... More

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TX
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there 3 nights in August 2014. During the days, they were demolishing the lobby tile, carpet, wallpaper for a remodel. It was very noisy from 9am -5pm. The workers started and stopped making noise promptly on-time. Before and after, they did continue to work quietly. The check-in desk was relocated to a temp area. The breakfast, dining, &... More

Was this review helpful? Yes 1
Island Park, United States
1 review
5 of 5 stars Reviewed 1 week ago

Really enjoyed by stay. The room was beautiful and clean and the restaurant was good. Breakfast was outstanding. Really made my business trip pleasant. My last trip I stayed at the other hotel across the street and this time they were sold out. I'm so glad because the quality was so much better here. I will be back in October... More

Review collected in partnership with Embassy Suites Hotels

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

My family stayed at the Cool Springs Embassy Suites in August. I have stayed at this hotel for probably almost a decade and have been generaly happy. Things have taken a slide backwards in my opinion. The good: The rooms are spacious and large, typical Embassy. The location is very close to many businesses and restaurants. The breakfast is good,... More

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Cincinnati, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Even though there were renovations in progress, the stay was excellent. The food was great and plentiful. The evening snacks were unique. The rooms are always spacious and very clean. Check in was easy. I had trouble logging in to the WiFi but the desk staff took care of that.

Review collected in partnership with Embassy Suites Hotels

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1 review
5 of 5 stars Reviewed 2 weeks ago

We were at E suites to visit family. We have stayed at the facility on several occasions as we travel south and have always had a wonderful experience. Excellent food for breakfast. Provides a wonderful way to start the day. Right outside of the chaos of Nashville. Close to everything. Galleria just down the street. Plan to return again on... More

Review collected in partnership with Embassy Suites Hotels

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Philadelphia
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It all started when we couldn't figure out how to get to the hotel. So we called and asked the hotel for directions. I guess we should have known when they said they couldn't tell us how to get there. Any other question we had was answered similarly, either figure out yourself or look on the internet. When I needed... More

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

53 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Franklin #5 Romantic Hotel in Franklin #5 Family Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
Number of rooms
250

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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