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All 20 Franklin hotels

Embassy Suites Nashville South/Cool Springs

3.5 of 5 Hotel   |   820 Crescent Centre Drive, Franklin, TN 37067
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80%
Ranked #6 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
legendguest tampa
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381 people have reviewed this hotel

Traveler rating
    196
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
tampa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Though there was construction during my stay, it did not take away from the comfort of my stay. The staff there were very friendly. My second day there an elevator broke down and within no time flat they got engineering working on it. Overall i had a nice stay. I look forward to seeing what the place looks like after... More

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Saint Michael, Minnesota
1 review
2 of 5 stars Reviewed 5 days ago NEW

Stayed July 14-17, 2014. When we arrived it was raining so we opted for valet parking, which we got at a reduced rate because of my husband's rewards status. Big mistake. Twice during our stay, no valet could be located when we wanted our car. We had to have the front desk locate our keys so we could get our... More

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Knoxville, Tennessee
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a nice Embassy Suites but not as nice as other ES's where we have stayed. This one needs to be updated. The service is very good but the evening guest reception is terrible compared to other ES's. The breakfast is very good.

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Snellville, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Over-priced but typical of this area. Like suites, but beds and pillows definitely need to be replaced. Mattress hard and pillows soft. Again, in Franklin/Brentwood area, the hotels are expensive in comparison with other cities and areas I travel to. I probably wouldn't recommend to fellow travelers for the price.

Review collected in partnership with Embassy Suites Hotels

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Chicago, IL
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was with my 2 college friends on a road trip, visiting one of their daughters who is a student in Nashville. We were put on the floor that you needed a keycard in the elevator. Elevator doors opened and there was a FREE vending machine with unlimited snacks and cold drinks, including pop, juice and water. Really nice treat... More

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Vandalia, OH
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed at Embassy for basketball tournament. For business traveler I'd give it 4 1/2 to 5 stars for atmosphere and the great breakfast with made to order omlette and pancakes. Bar had great staff and some local craft brews that were tasty. But for families the lack of an outdoor pool and nice restaurant along with twin beds too... More

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Memphis, Tennessee, United States
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is currently undergoing renovations so to be fair, they aren't at their best right now. The hotel needs the update. We noticed that compared to the other Embassy Suites hotel in Chattanooga, this one is a out of date. I don't know if the rooms are on the list to be updated, but they need to be redone... More

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Tullahoma, Tennessee
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Huge room nice but best part was terrific free breakfast with cooked-to-order omelets, can you believe that? Also evening happy hour free brews and snacks. Yeah this is a great place. Convenient to mall, nice sidewalks for running short routes, and good facilities for small conferences. Walls were a little thin but that's about the only thing.

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Eagle Mountain
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Loved staying at this hotel. The rooms were spacious and amenities were above average. The hotel staff were courteous and helpful and breakfast was served hot, quick and the variety is very good. The hotel parking was easy to access and the location of the property was right near where I needed to be for work. I would stay at... More

Review collected in partnership with Embassy Suites Hotels

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Magnolia, United States
1 review
5 of 5 stars Reviewed 1 week ago

We always enjoy our stays at Embassy Suites Hotels and this time was no different. Safe parking, pet friendly, quiet and most importantly meticulously clean! Complimentary breakfasts and evening receptions were wonderful. 5/5 stars!

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

50 photos of this hotel

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Other (16)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Family Hotel in Franklin #5 Business Hotel in Franklin #5 Romantic Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
Number of rooms
250

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