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Embassy Suites Nashville South/Cool Springs

3.5 of 5 820 Crescent Centre Drive, Franklin, TN 37067
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Certificate of Excellence 2014
Embassy Suites Nashville South/Cool Springs
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Embassy Suites Nashville South/Cool Springs
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440 reviews from our community

Traveler rating
    225
    118
    61
    23
    13
See reviews for
136
66
17
159
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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    (440)
  • Mar-May only
    (110)
  • Jun-Aug only
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    (61)
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Chattanooga, Tennessee
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed over the weekend recently when playing a football game in the Nashville area. From embassy suites, we expect a pleasurable experience. Of course the complimentary drinks and breakfast were nice. However, the rooms at the cool springs just need updating. The furniture was very plain, and showed its age. Expect more from a $200 a night hotel.

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Union City, Tennessee, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

We have always enjoyed our stays at Embassy Suites. Now, it seems that greed is trumping customer service. First, you now have to pay $5 just to park! Also, you can kiss your free Wifi goodbye. Now, you must pay $10 per device!!! Our room also had peeling wallpaper. What has happened? We will miss the omelet man, but we... More

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DOVER
Top Contributor
286 reviews 286 reviews
54 hotel reviews
161 helpful votes 161 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My Husband and I travel constantly, we have been to this hotel probably 20 times in the last five years. It was our favorite when staying in Franklin. Management needs to get a hold of this hotel before they let it go completley. Embassy suites are always nice and beautiful but this one is started to show severe signs of... More

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Tyler, Texas
Top Contributor
69 reviews 69 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed at this hotel on a routine basis for several years, and have continually paid more for each stay. This year has made us think we need to look at another property and these are the reasons why: 1. An extra charge for in-room WiFi ($10 per device per night) 2. Parking fees have been tacked on (didn't... More

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Fort Worth, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall great business stay hotel. Rooms need a larger TV and better vanity features like magnified mirror. Great lactation - plenty of food options, shopping, mall, movies, etc. Area is upscale business and residential setting.

Review collected in partnership with Embassy Suites Hotels

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Fackler, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is a great experience. It is by far one of my favorite places to stay. The rooms are great. The breakfast is better than any hotel I have ever stayed at. The services are excellent and they have very friendly staff.

Review collected in partnership with Embassy Suites Hotels

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Valdosta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Attended a conference at the hotel and stayed one night. Staff, food and room were all great. Barman, Nick, and another young lady server were super helpful. The breakfast was better than a lot of restaurants. The staff handled the conference like real pros. Event food was good and service was great. I look forward to a return visit.

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Savannah, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful breakfast and evening reception. The free evening drink was relaxing and much appreciated after a hard day of travel. Front desk staff on check in a bit less than cordial but GM (Ken) was super helpful. Room was quite. Housekeeping was thorough and friendly. Entire hotel was clean. Parking was convenient. Overall, a great experience and I hope to... More

Review collected in partnership with Embassy Suites Hotels

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Asheville, NC
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our stay was only one night but I was fundamentally disappointed with this particular location - I was expecting more. As Hilton Honors Gold we are supposed to receive snacks and drinks on arrival - nothing in either of the 2 rooms that we booked. One of our Non-smoking rooms smelled of smoke so badly that I called and asked... More

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Gettysburg, Pennsylvania
Top Contributor
180 reviews 180 reviews
30 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was put in a room right across from the elevator. It is a noisy hotel. Luckily the bedroom was away from the elevator. Breakfast was decent with a nice omelette station. My room was clean and had many amenities. I would stay here again, but would request a room away from the elevator.

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Number of rooms: 250
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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