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Embassy Suites Nashville South/Cool Springs

3.5 of 5 820 Crescent Centre Drive, Franklin, TN 37067
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Certificate of Excellence 2014
Embassy Suites Nashville South/Cool Springs
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Embassy Suites Nashville South/Cool Springs
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456 reviews from our community

Traveler rating
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    124
    63
    25
    15
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143
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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  • Mar-May only
    (110)
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FL
Top Contributor
74 reviews 74 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our 1st trip to Nashville for a family wedding and an opportunity to catch up with relatives over a 4 day period. The hotel was accommodating for our large groups gathering to talk and eat in the inviting dining area and the suites roomy for smaller gatherings with a fridge and microwave. 9th floor relatives said it was... More 

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are very happy you enjoyed your stay with us on your first visit to Nashville! Thank you for the feedback on your restaurant experience - our culinary team will be using your comments to ensure our hand tossed pizzas exceed expectations. We hope you will stay with us again on your next trip to the area. More 

Hoover, Alabama
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was not personable, but efficient. Parking was $5 per night!! that was surprising! Had problems making an internet connection, finally a nice guy named Slavko came to the room and when he couldn't get on line finally gave us a "special" code, that he got to work. The alarm clock was unplugged and when we plugged it in... More 

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your comments! We are especially grateful that you recognized Marvin and Slavko in your review. Our team is reviewing your feedback regarding the condition of your suite and your experience at check in. Thank you, again. More 

Bessemer, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I had to stay here for a business meeting with a customer. From the time I opened the door until I left the next day everything was fantastic. I had room service- great food, quickly served. Bed was luxurious. Shower was elegant with multiple water sources. Staff was super.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are very happy to hear you had a great visit with us! We hope to see you again soon. More 

Indianapolis, Indiana
Top Contributor
148 reviews 148 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very nice Embassy Suites. We enjoyed our stay. With kids, the 2 room suites are great with a pull out sofa in the living room. We got the same rate as if we'd stayed in a regular hotel room. I also like the full breakfast and happy hour included. The down side was the wi-fi did not... More 

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for taking the time to share your experience. Your comment regarding WiFi has been shared with our engineers to ensure the service is working properly. More 

Nashville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Live locally but wanted to stay near our NYE destination and booked a night. The hotel is convenient to the interstate and shopping areas of Cool Springs. The hotel staff was very friendly. As mentioned in other reviews, I had to pay to self-park which was silly to me since there was plenty of parking on property. (I understand when... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for staying with us and we hope to see you again soon! More 

Indianapolis, Indiana
Top Contributor
157 reviews 157 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This property is less attractive to me than many other similarity categorized places I stay. It's showing its age. Staff not overly friendly or eager to help. And you have to pay to park your car even though spaces are plentiful. What a joke. I won't look to stay here next time I am in the area.

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for taking the time to share your feedback. Your comments have been shared with our team and we will use them to improve our service. More 

1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel is consistently nice and accommodating. However, I am noticing more wear. For instance, the carpet in our room was torn and the fixtures looked used. They have also stopped offering the heavy appetizers at the evening reception, and we really liked that.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your comments. We appreciate your feedback and look forward to seeing you on your next trip to Franklin. More 

Seattle, Washington
Contributor
13 reviews 13 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed with my two 8 year old sons from Dec 26-Dec 31. The pool is awesome - bring your own tennis balls or beach balls so they have something to play with in there. They loved the hot tub; it's hot but not too hot. Fantastic breakfast buffet and we met Tim the chef and he was awesome. We hit... More 

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We're delighted that you had a great stay with us. We hope you and your family will visit again soon! More 

Memphis, Tennessee
Top Contributor
74 reviews 74 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've stayed here several times in the past, but this stay was surprisingly below average. First of all, they nickel and dime you, and actually charge for self parking! I stay at Embassies all over the country, and I've never seen this. Also, the breakfast cook was very slow, taking his time by cooking one omelet at a time. Also,... More 

Was this review helpful? Yes 1
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We were disappointed to learn that you were not completely satisfied with your stay at our hotel. The policy regarding outside food is only posted in our outlets where food is served to the public by our hotel (restaurant, breakfast and reception areas) - this does not apply to guests who dine in their suites. Our Made to Order Breakfast... More 

Tishomingo, Mississippi
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 22, 2014

We have stayed at this hotel the first weekend of Dec for the last 4-5 years. The services has gone down and now they are charging for parking. I believe it was 5 Dollars a night you park or 10 for valet parking. We stayed the nights of Dec 5 and 6th, had to go inside and hunt down the... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your feedback. Our Valet Parking service is unique in the area and we believe that it is a value to our guests however your experience fell far short of expectations. Our team will use your comments to improve our services. More 

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Number of rooms: 250
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#7 Family Hotel in Franklin
#7 Romantic Hotel in Franklin

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