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All 20 Franklin hotels

Embassy Suites Nashville South/Cool Springs

3.5 of 5 Hotel   |   820 Crescent Centre Drive, Franklin, TN 37067
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Ranked #6 of 20 hotels in Franklin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Rick N Copperhill, Tennessee, United States
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330 people have reviewed this hotel

Traveler rating
    180
    91
    38
    15
    6
See reviews for
99
53
15
116
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Copperhill, Tennessee, United States
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very good location, rooms great, meeting facility and service great. The area is close to lots of nice restaurants,and close to Nashville but not in the middle of all the traffic. My wife also enjoyed the shopping.

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hillsborough, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

As alway ES is a good value , good staff and open , inviting lobby area. However, found the Breakfast and the Managers reception to be limited and boring compared to other ES properties we have stayed with. And the Guest rooms need some updating as the wall paper is beginning to peel and the furniture is showing wear. However... More

Review collected in partnership with Embassy Suites Hotels

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Checked in around midnight on a Friday and that went well. The staff was very friendly & offered assistance at every turn. It wasn't until I woke up Saturday and pulled the blinds back that I realized my room (and probably the rest of the rooms) need some TLC. I noticed cobwebs in all the corners of the rooms. I... More

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Carterville, Illinois
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Staff was great! Front desk and bell hop were cheerful and friendly even at 10pm. Jan at breakfast brought little complimentary toys to my 4 energetic kids and was so helpful! Room has rip in carpet but beds were sooo comfy!

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Birmingham, United States
1 review
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel several times; however, on my last stay I did not receive housekeeping services. I returned to the room at 10:30 at night, and was disappointed to come back to an uncleaned room. Had to call front desk for towels. They offered no compensation for our problem.

Review collected in partnership with Embassy Suites Hotels

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Columbus, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Embassy Suites never fails to deliver. The comfortably sized suites allow for a pleasant stay. Ammenities are plenty and no one can beat the manager's reception - a great way to gather with friends & work acquaintances in a casual atmosphere. I highly recommend this Hilton property.

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Memphis, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was just great, had everything we needed or wanted. Parked the car and never left the hotel. The meeting rooms were very comfortable and the hotel staff did outstanding on meeting our needs

Review collected in partnership with Embassy Suites Hotels

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Milwaukee, Wisconsin
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed on our return home from Florida. We be Snowbirds going north! The staff was great. We were allowed an early check in as we had fresh Florida perishables and temps were in mid 80's. The young bellman helped unpack and get everything into the room, replaced a broken luggage rack, very friendly. Early AM checkout no bellman on duty... More

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Tennessee
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent location for shopping, it is close to everything. The rooms were very clean, the staff was friendly. We ate at the restaurant and the food was excellent. There were a lot of great options at breakfast.

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franklin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at this hotel to celebrate my daughters birthday. We love the managers reception with teh snacks and drinks. We also loved the hot breakfast. We all made use of the pool, the hot tub and the sauna. There is so much to do under 1 roof. Excellent value for $$

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Nashville South/Cool Springs

Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Franklin
#4 Business Hotel in Franklin
#5 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Official Description (provided by the hotel):
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
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