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Embassy Suites Nashville South/Cool Springs

3.5 of 5 820 Crescent Centre Drive, Franklin, TN 37067
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Certificate of Excellence 2014
Embassy Suites Nashville South/Cool Springs
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Embassy Suites Nashville South/Cool Springs
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426 reviews from our community

Traveler rating
    222
    115
    56
    21
    12
See reviews for
133
64
17
153
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (426)
  • Mar-May only
    (110)
  • Jun-Aug only
    (158)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (61)
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1 review
5 of 5 stars Reviewed 1 week ago

We were traveling and only stayed overnight but our experience was very good. We were traveling with two children ages 2 & 6 and having the sofa bed in the living area for them to sleep in was very nice. Also the breakfast had something that they both liked.

Review collected in partnership with Embassy Suites Hotels

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Franklin, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is excellent. They offer a hot breakfast included in your stay. Accessible to great shopping! The suites are very roomy and in perfect condition for a quite and comfortable night's sleep. The den area allows for viewing your favorite TV show while others can view from the bedroom area.

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your comments and we hope you will be back soon! More

Frisco, United States
1 review
5 of 5 stars Reviewed 1 week ago

My suite was very clean, the staff was super helpful and the complimentary breakfast was out of this world!! Everything was great. If it hadn't been a business trip, I would have stayed longer. This is a great place to stay for business or for pleasure, with plenty of restaurants and shopping nearby if needed.

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We hope you're next trip to Franklin is for a vacation. Thank you again for staying with us on business! More

1 review
3 of 5 stars Reviewed 1 week ago

Nice Hotel. Decent value with very good breakfast. Service lacking. Called at 5pm to have my room made up from the previous night. No sheets for Sofa Bed. Paying $5 to park is a money grab. Parking fee is unique for this type of hotel.

Review collected in partnership with Embassy Suites Hotels

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Douglasville, Georgia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Embassy Suites in Franklin, TN and it is a wonderful hotel. Convenient to I-65 and easy to locate. The suites are spacious and the hotel is pristine. The FREE Breakfast is exceptional - 2 omelet stations, assorted cereals, hot bar with eggs, grits, bacon, sausage, biscuits, toast etc., along with muffins, donuts, yogurt and assorted juices and... More

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Montgomery, Alabama
2 reviews
5 of 5 stars Reviewed 2 weeks ago

It was a late evening check in and the staff treated us with class and dignity. Great location and very clean hotel. Lobby not too loud even with NFL and College football games playing in bar area. Best of all my 5 year old son said it was the best time ever and he wanted to move in and live... More

Review collected in partnership with Embassy Suites Hotels

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Greensboro
Top Contributor
178 reviews 178 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Typical Embassy Suites offering, clean rooms, friendly staff, standard breakfast offering and typical Embassy happy hour. A little out of the way, across interstate from most points of interest but a good value.

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Savannah, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean and well maintained. The evening reception is great free drink and food. The breakfast was amazing and free also. I will be back to stay. I had one small problem with room but it was quickly fixed and taken care of.

Review collected in partnership with Embassy Suites Hotels

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MARTIN,TN.
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Room,breakfast ,everything was first class,our room was clean ,cool,,shower should have had a curtain that is curved at top , curtain sticks to your behind.bed was absolutely comfortable, accessory shopping at cool springs mall is just a mile away

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Montgomery, Tx, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great staff, comfortable surroundings and convenient location for everything in Nashville and Franklin. We used the hotel as a staging point for family and trips to some of the Civil War battlefields that are close by. The location also keeps you out of the Nashville traffic woes.

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Number of rooms: 250
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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