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Embassy Suites Nashville South/Cool Springs

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820 Crescent Centre Drive, Franklin, TN 37067
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Embassy Suites Nashville South/Cool Springs
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Embassy Suites Nashville South/Cool Springs
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494 reviews from our community

Traveler rating
    245
    139
    68
    25
    17
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152
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Cincinnati, Ohio
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Our usual hotel was booked. Got to upgrade to the Embassy Suites. Recently updated. Nice rooms, quiet, and convenient for me. Just a little pricey since all I need is a bed and breakfast. I'd prefer to get a good, clean room for less than $150. Paid just over $225./night.

Review collected in partnership with Embassy Suites Hotels

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Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Good location. The furnishings are dated and in need of upgrading. The suites are large, roomy and comfortable. Not a fan of the fake plants in the planters. The staff is friendly. Nice gym. Needs exercise mats.

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Atlanta, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

sofa looked aged, HVAC cover was falling off wall, toilet ran continious and was never fixed even after notification, found contact lens on floor second day (no one in our room wears contacts) vending machines were poorly stocked, never saw Diet Coke, pool was out of towels again, just like last stay ( last time took 45 minutes to get... More 

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are disappointed that we did not deliver a terrific overall experience and we truly appreciate your feedback. While we are glad you enjoyed the comfort of the bed and the selections at breakfast, we are addressing the items of concern and want you to know that we take these missteps seriously. Thank you again for sharing your experience. More 

houston, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

good clean rooms. Fantastic service. The food at the bar and grill are a little pricey but still very good. My room could not have been better. the staff is very friendly and very helpful with anything you need. Pool area was very nice ( indoor ) with a hot tub and fitness center.

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for being our guest and taking the time to share your comments. We look forward to seeing you again soon. More 

Collierville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The stay was for a State Hospital seminar. The overall stay was great - I have no complaints. however, I accidentally left several items in the bathroom of my room and I have called and left 3 messages for Michael the house supervisor and have received no phone call. I realize that customer serivce begins with your arrival and ends... More 

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are terribly sorry for the delay in responding. It is our understanding that you have connected with our Housekeeping Manager regarding your items. Again, please accept our apologies for the delay. Thank you. More 

Centennial, Colorado
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I booked this hotel as really not many in the Nashville area are Pet Friendly. Didn't matter if you stayed 1 -5 night there is a $50 non-refundable charge. I APPRECIATE that this nice hotel is pet friendly, however, there is a steep price to pay for it. I have been a business traveler for many, many years, and when... More 

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your feedback and we are glad that your overall experience was a good one. We do our best to deliver the highest possible value for the price by offering every guest a two room suites, free made to order breakfast, complimentary drinks, fitness center, pool and WiFi throughout our public areas, restaurant and business center (in addition... More 

Elk River, United States
1 review
5 of 5 stars Reviewed 1 week ago

Made to order omelettes!! Absolutely a fantastic array of scrumptious food and great coffee! This hotel is highly recommended, with an beautiful open court area and did I say the breakfast was amazing???

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Free, Made to Order Breakfast has been a key feature of Embassy Suites from the very beginning - over 30 years ago. Thank you for sharing your experience and we look forward to seeing you on your next trip to Franklin! More 

Crossville, Tennessee
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Embassy Suites are always great places to stay. Very good amenities. Have stayed here before and had excellent service and very helpful. This time we did experience a problem with housekeeping....but the hotel was full and have to assume that may have created our housekeeping issue. Would still highly recommend

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We appreciate your feedback! Your comments have been shared with our housekeeping team so that we may improve our service. We hope you will stay with us again on your next trip. Thank you! More 

Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel staff was friendly. The hotel was clean and the beds were comfortable. The breakfast was the standard for Embassy. I would stay here again. The hotel is near restaurants and shopping. There are lots of great restaurants and malls near by. Not far from historic downtown Franklin. Location is in the suburbs but not far from downtown Nashville.

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your comments and highlighting our great location here in Franklin/Cool Springs! We look forward to having you as our guest again on your next trip to the Nashville area. More 

Rockville Mariland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It was a very interesting experience to stay at the Embassy Suites Hotel. I can't wait to be back again. And I will surely invite my friends to come, too. I wish you had sports facilities like ping-pong table, tennis courts to make it more interesting.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are delighted that you enjoyed your stay with us and we hope you (and friends) will visit again soon! More 

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