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Embassy Suites Nashville South/Cool Springs

3.5 of 5 820 Crescent Centre Drive, Franklin, TN 37067
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Certificate of Excellence 2014
Embassy Suites Nashville South/Cool Springs
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Embassy Suites Nashville South/Cool Springs
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465 reviews from our community

Traveler rating
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    128
    64
    25
    16
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147
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Cleveland, TN
Top Contributor
129 reviews 129 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good hotel with nice spacious rooms, very clean though a bit outdated bathrooms. Good sleeping bed and great pressure in the shower. we held a daytime meeting with lunch served in the restaurant area and a more formal dinner banquet. Facilities were very good and the food for both meals was well beyond average for such events. A couple of... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are so glad to hear that you enjoyed your stay with us for your meetings and associated events. Thank you for the feedback on your breakfast experience - your comments have been shared with our food and beverage managers. We hope you will visit with us again soon. More 

Huron, TN
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Let me start by saying I enjoyed my visit here and intend to use this hotel again when I'm in the area. The lobby and rooms were clean. The staff was courteous. I particularly enjoyed the lovely lady who ran the evening manager's reception. The breakfast buffet was pretty good for a hotel breakfast buffet. There were just a couple... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your very constructive feedback and your comments have been shared with our team members. Feedback like this is critical in improving our service. We look forward to having you as our guest again on your next trip to Franklin. More 

Nashville, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Nice hotel and plenty of room but showing some wear and tear. The hotel is conveniently located and parking is ok. Staff is nice and the hotel is clean but internet is not provided. Breakfast is served and that is a big plus. Much to choose from and on par with other average breakfast places. Good place to take the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your comments and are happy to hear that you and your family enjoyed your visit to Franklin. WiFi in our guest suites is offered free to HHonors Gold and Diamond members and is provided free in our Premium Suites and all public areas of the hotel. We hope you will stay with us on your next trip... More 

Carmel, IN, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was minutes from A-Game Sports Complex. It was a convenient place to stay for early morning matches. Their were many familiar stores and dining opportunities in the area as well. Hotel was very accommodating when we had to extend our stay due to the weather!

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are happy to hear that you enjoyed your weekend and that we could help with extending your stay. We also appreciate your understanding during the recent snow and ice event here. We hope you will be back soon! More 

Morton Grove, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean and large hotel. Breakfast was as good as the TV commercials promised. Staff very helpful to those of us braving the unusually COLD weather. Thought that we would not need the extra room of a suite but with the office section separated from the bed section I was able to conduct some emergency business late into the night... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We, too, are glad you found us! And happy to hear that our standard amenities of free made to order breakfast and two room suites allowed you to work as well as relax. Thank you for your comments! More 

manchester, United States
1 review
5 of 5 stars Reviewed 1 week ago

the roads were ice and snow flights cancelled highways shut down the staff here was awesome they made it as if nothing in the world was terrible outside,some even working double shifts,scrapping ice from guests cars and just making the weekend an awesome experience

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are glad to hear you enjoyed your stay during our "ice" event! We appreciate your patience and hope you will be back with us soon! More 

Asheville, North Carolina
Top Contributor
155 reviews 155 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Embassy Suites in the Cool Springs/Franklin area is a great location. It's close to dining, shopping and is out of the hustle of Nashville, but close enough to check out all of the Nashville sights. The breakfast bar has: omelets, oatmeal, fresh fruit, biscuits, gravy, bacon, and many other yummy selections. There are also drink and coffee stations. There... More 

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you! We hope to see you again soon! More 

Chattanooga, Tennessee
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I come to Franklin about once a month with my son (who has autism) for a doctor's appointment. He and I have stayed at six different hotels in the area and this was by far our worst experience. When we come to stay we mostly want to be left alone to relax in the room and watch movies that my... More 

Was this review helpful? Yes 4
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

All of us were very disappointed to learn of your challenges. We believe this was a case of our associates not fully understanding the nature of your request and that indeed we could have accommodated your needs. We hope you will give us the chance to make it right for you and your son. Please feel free to email me... More 

Murfreesboro, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Embassy Suites provided exceptional service and excellent attention to the needs of the consumer. The suite was very clean and stocked. The evening reception was very well stocked and the beverages were served with no indication of a limit. The meeting rooms were well separated and disruptions were non-existent. All of our needs were satisfied and the staff would... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you so much for your comments! Our team is delighted to know you had such a great experience. We hope to be of service to you and your group again soon! More 

FL
Top Contributor
75 reviews 75 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our 1st trip to Nashville for a family wedding and an opportunity to catch up with relatives over a 4 day period. The hotel was accommodating for our large groups gathering to talk and eat in the inviting dining area and the suites roomy for smaller gatherings with a fridge and microwave. 9th floor relatives said it was... More 

Was this review helpful? Yes 1
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We are very happy you enjoyed your stay with us on your first visit to Nashville! Thank you for the feedback on your restaurant experience - our culinary team will be using your comments to ensure our hand tossed pizzas exceed expectations. We hope you will stay with us again on your next trip to the area. More 

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Number of rooms: 250
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#7 Family Hotel in Franklin
#7 Romantic Hotel in Franklin

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