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Embassy Suites Nashville South/Cool Springs

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820 Crescent Centre Drive, Franklin, TN 37067
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Embassy Suites Nashville South/Cool Springs
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Embassy Suites Nashville South/Cool Springs
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508 reviews from our community

Traveler rating
    250
    143
    71
    26
    18
See reviews for
157
76
20
187
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (508)
  • Mar-May only
    (151)
  • Jun-Aug only
    (158)
  • Sep-Nov only
    (112)
  • Dec-Feb only
    (87)
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Southeast
Contributor
15 reviews 15 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the front desk to morning breakfast, this place is the best! The greatest part is that it is pet friendly. My only regret is that I did not get the name of all of the staff that helped so much. From the young man from Croatia (front desk), to the bus boy at breakfast - it was a joy!... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We have stayed in many cities and several different places in our travels and plan to return to Embassy Suites regardless of the city we are in. We always look for an Embassy Suites in the city where we plan to stay. It is only because of the excellent customer service we experience with the Embassy Suites staff that I... More 

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your recommendation and we hope to see you on your next visit to Franklin! More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

What a great hotel! Very clean, friendly staff, nice amenities, good rates, and convenient to all we need while visiting to find a house. We love the suite set-up with microwave and refridge. Be back again this weekend.

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Happy to hear that you have made us "your place"! We look forward to seeing you next weekend and hopefully many more to come. Thank you! More 

Senior Contributor
49 reviews 49 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed here three times in the last two months and have upcoming business in the area so I have it booked again. Good size rooms, better than average pool and gym, and nice hotel bar. Not to far from downtown and the staff very attentive.

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your comments and we look forward to seeing you again soon! More 

Germantown, Tennessee
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Need more registration/check-in desk for convention groups, had to wait for about 10 minutes to check-in. Hotel only had three stations for check in and check out, very inconvenient. Room was clean and comfortable, large bathroom. Best part of my stay was the breakfast buffet, the omelets were cook as ordered. Hotel staff was very friendly, helpful and polite. WiFI... More 

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for taking the time to share you comments with us. Typically our three registration pods are able to quickly and efficiently get our guests checked in. However we agree that the particular day you mention registration took longer than anticipated and we apologize for this. We appreciate your remarks about our staff, wifi and breakfast experience and we... More 

Nashville, Tennessee
Top Contributor
154 reviews 154 reviews
38 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel 22 times. At first it was okay, but then the service went down hill. I quit coming. I decided to give it another try since I am a gold hilton rewards member. Where do I start. I requested a feather free room, but got a room with feather pillows. I asked the clerk at... More 

Was this review helpful? Yes 1
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for sharing this candid feedback. At your earliest convenience, please email me at bnafl_ds@hilton.com with your contact information. I would like to learn more about this experience and your prior visit. Thank you. More 

United States
1 review
1 of 5 stars Reviewed 1 week ago

Your hotel needs to clean house of employees from the top down to the food handlers. I heard the words "We Appologize" way too many times from the minute i tried checking in, to the time I checked out. The food was served cold that by law should be be at certain temps or was so overcooked, it was too... More 

Review collected in partnership with Embassy Suites Hotels

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TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

This is truly disappointing to hear. I would like the opportunity to learn more about your experience. At your earliest convenience, please email me at bnafl_ds@hilton.com with your contact information. Thank you. More 

Simi Valley, CA, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The first three days were just fine. Then came the weekend with all the young soccer players running around the hallways and lobby completely out of control...if the parents didn't care, shouldn't the hotel cared management care?

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for sharing your comments about your experience. We share your concerns and take steps to ensure that such incidents do not occur. We will use your feedback to make the necessary improvements to our processes going forward. More 

Jones, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel many times--very nice but now needs upgrades. I was surprised that our room had wallpaper peeling off the walls and rips in the seams of the carpet. Ready for redo. Overall a good hotel--staff and breakfast is great. Best location in south Nashville/Franklin/Cool Springs area. But ready for a complete makeover if this is... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your feedback. We are hoping to complete many of the updates you suggest later this year. We appreciate you taking the time to share your comments. More 

Philly, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel with free breakfast and drinks every day. Rooms are clean and quiet and the bed is comfortable. I would prefer a walk-in shower to a tub but other than that I will stay here again. I really hate that trip advisor makes you write at least 200 characters for these reviews.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

Thank you for your feedback and we are delighted that you enjoyed your stay with us. We hope to see you again on your next trip to Franklin! More 

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