We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Franklin hotels

Embassy Suites Nashville South/Cool Springs

3.5 of 5 Hotel   |   820 Crescent Centre Drive, Franklin, TN 37067
Hotel deals
Hotel website
Hotel amenities
Special Offer
Double HHonors Points!
Save Saved
You added Embassy Suites Nashville South/Cool Springs to your Saves list
Embassy Suites Nashville South/Cool Springs
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
81%
Ranked #6 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (377)
  • Photos (50)
  • Amenities
  • Q&A
  • Room tips (51)
  • Location
  • More
Write a Review

377 people have reviewed this hotel

Traveler rating
    196
    110
    47
    17
    7
See reviews for
111
59
15
137
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
Chicago, IL
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was with my 2 college friends on a road trip, visiting one of their daughters who is a student in Nashville. We were put on the floor that you needed a keycard in the elevator. Elevator doors opened and there was a FREE vending machine with unlimited snacks and cold drinks, including pop, juice and water. Really nice treat... More

Was this review helpful? Yes
Vandalia, OH
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed at Embassy for basketball tournament. For business traveler I'd give it 4 1/2 to 5 stars for atmosphere and the great breakfast with made to order omlette and pancakes. Bar had great staff and some local craft brews that were tasty. But for families the lack of an outdoor pool and nice restaurant along with twin beds too... More

Was this review helpful? Yes
Memphis, Tennessee, United States
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is currently undergoing renovations so to be fair, they aren't at their best right now. The hotel needs the update. We noticed that compared to the other Embassy Suites hotel in Chattanooga, this one is a out of date. I don't know if the rooms are on the list to be updated, but they need to be redone... More

Was this review helpful? Yes
Tullahoma, Tennessee
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Huge room nice but best part was terrific free breakfast with cooked-to-order omelets, can you believe that? Also evening happy hour free brews and snacks. Yeah this is a great place. Convenient to mall, nice sidewalks for running short routes, and good facilities for small conferences. Walls were a little thin but that's about the only thing.

Was this review helpful? Yes
Eagle Mountain
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Loved staying at this hotel. The rooms were spacious and amenities were above average. The hotel staff were courteous and helpful and breakfast was served hot, quick and the variety is very good. The hotel parking was easy to access and the location of the property was right near where I needed to be for work. I would stay at... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Magnolia, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We always enjoy our stays at Embassy Suites Hotels and this time was no different. Safe parking, pet friendly, quiet and most importantly meticulously clean! Complimentary breakfasts and evening receptions were wonderful. 5/5 stars!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fincastle, Virginia
Top Contributor
57 reviews 57 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good location for business travel, convenient to interstate. Staff was courteous and attentive. Restaurant/Bar is good, about what would be expected. The entire property is in excellent condition, everything is clean and in good repair. Parking is easy, Valet option is available but really not needed. Breakfast is good, but two mornings in a row was it slower than normal... More

Was this review helpful? Yes
Atlanta, Georgia
Top Contributor
108 reviews 108 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Everything besides checkout was great at this hotel. Nice comfy beds, nice hotel, ok breakfast, nice quiet rooms, conveniently located, premium floors offer nice benefits such as bigger TV's, keurig machine and free snacks. Only "complaint" before checkout was the carpet in the breakfast area was REALLY dirty... perhaps the reason they're renovating. Like i said this was a 5... More

Was this review helpful? Yes
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review

We sincerely apologize for your challenge at departure. Our efforts to offer adequate directional signage to an alternate door clearly fell short. Thanks to your feedback we have established clearer directions for guests. Our front entrance work should be completed within the next day or two and we thank you and all of our guests for your understanding as we... More

Van Alstyne, United States
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed at this Embassy Suites for the past 4 years as we travel on our select basketball tournaments. The staff and the quality of this hotel is what you would expect, Excellent. We will continue to book our rooms at this hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Baltimore, Maryland
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here frequently for business. The rooms are in a typical embassy suites setup. The rooms are up to date and clean. The restaurant on site is decent, but nothing to write home about. The area around the hotel though offers great choices for food and drink. The staff is very courteous and friendly. The managers reception is also... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Embassy Suites Nashville South/Cool Springs, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Embassy Suites Nashville South/Cool Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Booking.com, Travelocity, Cheap Tickets, Tingo, Hilton Hotels, Reservation Counter, BookingOdigeoWL, getaroom.com, Despegar.com, Agoda, Priceline, Venere and Otel so you can book your Embassy Suites Nashville South/Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

50 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (3)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
View from room (1)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
Room/suite (16)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (6)
Viewed
Family/play areas (1)
Viewed
Other (16)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Franklin #4 Business Hotel in Franklin #5 Family Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
Number of rooms
250

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer