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All 20 Franklin hotels

Embassy Suites Nashville South/Cool Springs

3.5 of 5 Hotel   |   820 Crescent Centre Drive, Franklin, TN 37067
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82%
Ranked #6 of 20 hotels in Franklin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Leslie K Carterville, Illinois
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327 people have reviewed this hotel

Traveler rating
    179
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    37
    15
    6
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99
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114
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Carterville, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Staff was great! Front desk and bell hop were cheerful and friendly even at 10pm. Jan at breakfast brought little complimentary toys to my 4 energetic kids and was so helpful! Room has rip in carpet but beds were sooo comfy!

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Birmingham, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel several times; however, on my last stay I did not receive housekeeping services. I returned to the room at 10:30 at night, and was disappointed to come back to an uncleaned room. Had to call front desk for towels. They offered no compensation for our problem.

Review collected in partnership with Embassy Suites Hotels

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Columbus, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Embassy Suites never fails to deliver. The comfortably sized suites allow for a pleasant stay. Ammenities are plenty and no one can beat the manager's reception - a great way to gather with friends & work acquaintances in a casual atmosphere. I highly recommend this Hilton property.

Review collected in partnership with Embassy Suites Hotels

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Memphis, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel was just great, had everything we needed or wanted. Parked the car and never left the hotel. The meeting rooms were very comfortable and the hotel staff did outstanding on meeting our needs

Review collected in partnership with Embassy Suites Hotels

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Milwaukee, Wisconsin
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed on our return home from Florida. We be Snowbirds going north! The staff was great. We were allowed an early check in as we had fresh Florida perishables and temps were in mid 80's. The young bellman helped unpack and get everything into the room, replaced a broken luggage rack, very friendly. Early AM checkout no bellman on duty... More

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Tennessee
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is an excellent location for shopping, it is close to everything. The rooms were very clean, the staff was friendly. We ate at the restaurant and the food was excellent. There were a lot of great options at breakfast.

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franklin, United States
1 review
4 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel to celebrate my daughters birthday. We love the managers reception with teh snacks and drinks. We also loved the hot breakfast. We all made use of the pool, the hot tub and the sauna. There is so much to do under 1 roof. Excellent value for $$

Review collected in partnership with Embassy Suites Hotels

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Brinkley, United States
1 review
5 of 5 stars Reviewed 1 week ago

Had a Great time in the Historic area and the Antique shops. The Hotel had great service,the Resturant was great and the evening social times were great also. We would recommend this area to anyone wanting to learn about our past history and discover a small town flovor in a lage city area.

Review collected in partnership with Embassy Suites Hotels

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Decatur, AL, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Location is excellent. Full cooked-to-order omelet and breakfast bar was outstanding. The complimentary shuttle driver even recommended an excellent restaurant in downtown Franklin, dropped us off and picked us up afterwards. The room was spotless!

Review collected in partnership with Embassy Suites Hotels

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ohio
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was always our "go to" for this area. It is in serious need of a refresh. We had a "premium" corner suite. Sofa and chair very worn as well as the carpet. Another downside, they have valet parking that has taken up all of the close parking and they have a daily charge for self park, even though... More

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Additional Information about Embassy Suites Nashville South/Cool Springs

Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Franklin
#5 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Official Description (provided by the hotel):
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
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