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All 20 Franklin hotels

Embassy Suites Nashville South/Cool Springs

3.5 of 5 Hotel   |   820 Crescent Centre Drive, Franklin, TN 37067
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79%
Ranked #5 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Michelle B Buffalo, New York, United States
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404 people have reviewed this hotel

Traveler rating
    208
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Buffalo, New York, United States
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed here for two nights while visiting nashville ... while not in the heart of the city it was perfect for our family amd the distance to the city amd attractions was only about 20 minutes We continue to be impressed with the rokms, service, hot breakfasts and managers receptions These are roomy for our family of 5 and... More

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Thousand Oaks, United States
1 review
5 of 5 stars Reviewed yesterday NEW

If you are traveling to Nashville, avoid the city and the high parking fees and go to Franklin (10 miles away) and stay at the Embassy Suites. Great hotel whether you are single or traveling with a family.

Review collected in partnership with Embassy Suites Hotels

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Maryville, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I have stayed at many Embassy Suites and have stayed at his Embassy Suite in the past. However, I was disappointed in this visit with the employees at the front desk who were very inexperienced, could not answer questions, and to see and hear barking dogs inside the hotel. If you want a pet friendly hotel this is for you,... More

Review collected in partnership with Embassy Suites Hotels

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Orlando, FL
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

My Mom and I stayed here for an Amy Grant weekend in 10/13 when I was 6 months pregnant. The first room we were given was non-smoking, but smelled horribly of smoke. We asked the front desk if we could be moved. They moved us to another room downstairs in a corner, and it smelled like mildew and had a... More

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Franklin/Cool Springs, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The rooms are forgotten. On the surface looks good but the furniture (beds, sofa, chairs) uncomfortable. With an uncomfortable very tough to get sleep. When the lobby update is complete I am sure that it will look very nice and they posted daily updates which I did appreciate. But when I travel I care more about the room and the... More

Review collected in partnership with Embassy Suites Hotels

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Macon, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very clean, the valet and bellmen were very professional and personable. Staff was excellent. Food was great. Restaurant was eye-catching and bar fantastic. Overall experience was wonderful. I would most definitely stay there again.

Review collected in partnership with Embassy Suites Hotels

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Memphis
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second stay at this hotel. Even though the hotel was being renovated, the room was extremely clean. The dining area was clean and easily accessible around the construction area. My kids enjoyed the pool area as usual. I love the location it is close to shopping, great food, and the Thoroughbred movie theater. We asked for extra... More

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Maryville, Tennessee, United States
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I often stay there on business trips. Great service, never a problem checking in. Their breakfast is always top notch with fruit bar, breads, and other breakfast foods. Omelettes are made to order and they're fast on service yet the omelettes are always excellent. Great location and very near my office.

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Holland, Michigan
Top Contributor
90 reviews 90 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm relatively new to Embassy Suites, and have been pleased with our last few stays. This location, however, was a disappointment. I was waiting for the elevator, and two aggressive dogs lunged out, barking loudly. This is NOT what I expected, The owners had the dogs on a long leash, and they came just short of jumping on me. There... More

Was this review helpful? Yes 1
Madison, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great Staff. Great location. Money well spent. This hotel is an excellent choice for Diamond members. This is one of the few hotels that actually appreciate Hilton Honors Customers. Ask to stay on the 7th or 9th floor for added benefits.

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Family Hotel in Franklin #5 Business Hotel in Franklin #5 Romantic Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
Number of rooms
250

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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