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Embassy Suites Nashville South/Cool Springs

3.5 of 5 820 Crescent Centre Drive, Franklin, TN 37067
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Certificate of Excellence 2014
Embassy Suites Nashville South/Cool Springs
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Embassy Suites Nashville South/Cool Springs
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437 reviews from our community

Traveler rating
    225
    118
    59
    23
    12
See reviews for
134
65
17
159
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • All months
    (437)
  • Mar-May only
    (110)
  • Jun-Aug only
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    (108)
  • Dec-Feb only
    (61)
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Tyler, Texas
Top Contributor
69 reviews 69 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We have stayed at this hotel on a routine basis for several years, and have continually paid more for each stay. This year has made us think we need to look at another property and these are the reasons why: 1. An extra charge for in-room WiFi ($10 per device per night) 2. Parking fees have been tacked on (didn't... More

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Fort Worth, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Overall great business stay hotel. Rooms need a larger TV and better vanity features like magnified mirror. Great lactation - plenty of food options, shopping, mall, movies, etc. Area is upscale business and residential setting.

Review collected in partnership with Embassy Suites Hotels

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Fackler, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel is a great experience. It is by far one of my favorite places to stay. The rooms are great. The breakfast is better than any hotel I have ever stayed at. The services are excellent and they have very friendly staff.

Review collected in partnership with Embassy Suites Hotels

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Valdosta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Attended a conference at the hotel and stayed one night. Staff, food and room were all great. Barman, Nick, and another young lady server were super helpful. The breakfast was better than a lot of restaurants. The staff handled the conference like real pros. Event food was good and service was great. I look forward to a return visit.

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Savannah, United States
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful breakfast and evening reception. The free evening drink was relaxing and much appreciated after a hard day of travel. Front desk staff on check in a bit less than cordial but GM (Ken) was super helpful. Room was quite. Housekeeping was thorough and friendly. Entire hotel was clean. Parking was convenient. Overall, a great experience and I hope to... More

Review collected in partnership with Embassy Suites Hotels

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Asheville, NC
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Our stay was only one night but I was fundamentally disappointed with this particular location - I was expecting more. As Hilton Honors Gold we are supposed to receive snacks and drinks on arrival - nothing in either of the 2 rooms that we booked. One of our Non-smoking rooms smelled of smoke so badly that I called and asked... More

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Gettysburg, Pennsylvania
Top Contributor
180 reviews 180 reviews
30 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was put in a room right across from the elevator. It is a noisy hotel. Luckily the bedroom was away from the elevator. Breakfast was decent with a nice omelette station. My room was clean and had many amenities. I would stay here again, but would request a room away from the elevator.

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Austin, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Staff was very immature and when a disabled person was struggling in the parking lot, they all just stood there. Others came to the rescue. No food in restaurant upon arrival as promised, staff very rude and unwilling to bring more food out. They just wanted to go home. Tables Dirty.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Memphis, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For the price, the hotel did not meet my expectations; just seems a little old and outdated. Room was particular problem. First key card did not work; back to desk for a 2nd. The hot water pressure was so poor we had to set it to just lukewarm enough to tolerate to just barely have enough pressure for water to... More

Review collected in partnership with Embassy Suites Hotels

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Bucks
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We flew from the UK to stay here at the end of our American vacation. It was a very large hotel and fitted everyone for the special weekend. The conference room was big enough for the 'photo session' and for everyone on the Sunday morning. What made this hotel even better for us were the local people that used the... More

Was this review helpful? Yes 1
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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Number of rooms: 250
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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