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Embassy Suites Nashville South/Cool Springs

3.5 of 5 820 Crescent Centre Drive, Franklin, TN 37067
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401 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Embassy Suites Nashville South/Cool Springs
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Embassy Suites Nashville South/Cool Springs
  • Overview
  • Reviews (401)
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401 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Orlando, FL
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

My Mom and I stayed here for an Amy Grant weekend in 10/13 when I was 6 months pregnant. The first room we were given was non-smoking, but smelled horribly of smoke. We asked the front desk if we could be moved. They moved us to another room downstairs in a corner, and it smelled like mildew and had a... More

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Franklin/Cool Springs, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

The rooms are forgotten. On the surface looks good but the furniture (beds, sofa, chairs) uncomfortable. With an uncomfortable very tough to get sleep. When the lobby update is complete I am sure that it will look very nice and they posted daily updates which I did appreciate. But when I travel I care more about the room and the... More

Review collected in partnership with Embassy Suites Hotels

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Macon, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very clean, the valet and bellmen were very professional and personable. Staff was excellent. Food was great. Restaurant was eye-catching and bar fantastic. Overall experience was wonderful. I would most definitely stay there again.

Review collected in partnership with Embassy Suites Hotels

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Memphis
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second stay at this hotel. Even though the hotel was being renovated, the room was extremely clean. The dining area was clean and easily accessible around the construction area. My kids enjoyed the pool area as usual. I love the location it is close to shopping, great food, and the Thoroughbred movie theater. We asked for extra... More

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Maryville, Tennessee, United States
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I often stay there on business trips. Great service, never a problem checking in. Their breakfast is always top notch with fruit bar, breads, and other breakfast foods. Omelettes are made to order and they're fast on service yet the omelettes are always excellent. Great location and very near my office.

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Holland, Michigan
Top Contributor
90 reviews 90 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm relatively new to Embassy Suites, and have been pleased with our last few stays. This location, however, was a disappointment. I was waiting for the elevator, and two aggressive dogs lunged out, barking loudly. This is NOT what I expected, The owners had the dogs on a long leash, and they came just short of jumping on me. There... More

Was this review helpful? Yes 1
Madison, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great Staff. Great location. Money well spent. This hotel is an excellent choice for Diamond members. This is one of the few hotels that actually appreciate Hilton Honors Customers. Ask to stay on the 7th or 9th floor for added benefits.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Nashville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My recent stay at this hotel was very pleasant and enjoyable as usual, nexpecially the breakfast and the reception hour. In spite of the construction going on we were still able to enjoy the hotel accomodations and amenities. It would be good if the dead bugs in the hot tub and pool areas could be cleared away. There were also... More

Review collected in partnership with Embassy Suites Hotels

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lombard, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The overall stay was very pleasant but the rooms are in need of being updated. The lobby was in process of being updated so imagine that within a couple of years this hotel should have all rooms updated.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I took my two children for a little staycation before starting school. I did this with my daughter before she started Kindergarten, again last year before first and this year for my son starting K. Last year the pool was just plain gross, we complained at checkout, but that was all. I wanted to give the Embassy another chance so... More

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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Amenities

Hotel Style
#5 Romantic Hotel in #5 Family Hotel in #5 Business Hotel in
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
Number of rooms
250

Questions & Answers

Questions? Get answers from Embassy Suites Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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