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Extended Stay America - Nashville - Franklin - Cool Springs

2.0 of 5
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680 Bakers Bridge Avenue, Franklin, TN 37067 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
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Extended Stay America - Nashville - Franklin - Cool Springs
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Ranked #20 of 21 Hotels in Franklin
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118 reviews from our community

Traveler rating
    22
    15
    8
    12
    61
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Paducah, Kentucky
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

It took a while to get checked in and once we received our room keys and went to the room it was dirty and had not been cleaned after the previous guests' departure. No apology from front desk clerk, no other rooms were available. So much for making my reservation 2 weeks in advance!

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Tennessee
Senior Contributor
41 reviews 41 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 10, 2015

We had a real adventure getting "snowed in" at Extended Stay America in Franklin. After reading the reviews, I wasn't sure about this place, but my room was spacious and clean. As the snow piled up, I watched TV until late, and then I discovered there was only one hand towel in the bathroom. I went to call the front... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that during your recent stay and with the weather conditions that we were still able to make it a great stay for you. I am thrilled that our staff was able to provide you with great customer service. Thank... More 

Clearwater, Florida
1 review
1 of 5 stars Reviewed March 1, 2015

The rooms have outdoor access; not exactly the safest thing for a lady business traveler who is traveling alone! (I did not make my own reservation....would not have made it for this location because of that.) Because of the very cold weather, the room was hard to heat properly. I have never seen a hotel room so small....it was smaller... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I appreciate you bringing your experience to our attention. The experience you described is unacceptable, and I sincerely apologize that you were not pleased with your stay. To make sure this doesn't happen again, I am working closely with my staff to make sure we clarify what amenities are available at the front desk and will be checking rooms prior... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015 via mobile

Was stranded in Franklin, TN during ice storm for 3 days contacted Extended Stay and was welcomed with open arms. It's not the Four Seasons but you wouldn't know that by the way the staff treated me. The girl at the front was so courteous to my needs and took care of me and my wife. The hotel was sold... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for taking the time to write a review of your stay. I am so glad that our staff was welcoming and accommodating during your weather emergency. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
5 of 5 stars Reviewed February 12, 2015

I would recommend this hotel .The manager is on top of things and the staff is so helpful . Clean , close to I 65 , near great shops and still quiet . Paris and Garpn are so kind with a friendly face to make you feel at home . Thank you to Wendell sincerely !

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Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for taking the time to write a review of your stay. I am thrilled our staff provided you with excellent customer service. I’m glad you found our hotel’s location to be convenient to your needs and that your room was clean and quiet. Thank you again for sharing your experience with us. We would love to see you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2015

I've been staying in this hotel from December about 3 weeks and now i booked it for another 2 months. Its really good and there are so many Indian restaurants over there and especially the manager and Staff are too good. I will recommend this hotel for my friends for further trips.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2015

I've been stay at the Cool Springs location for quite some time now, due to work, and anytime I need something, they have been more than happy to help me out. Wendell (manager) is absolutely the best. He remembers names, room numbers and the small things that help make your stay more accommodating and comfortable.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

The team and I appreciate your fantastic remarks. I’m pleased to hear our staff was able to provide you with friendly and accommodating service during your stay with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

Stayed for 7 nights and received great service while there. Close to eating places and easy access to interstate. Rooms were great for price paid. Staff was very courteous and attentive to our needs. Very Quiet area and a very safe place to stay. I have stayed at many Extended Stays and will continue to stay with this brand.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that our hotel’s location was convenient for your needs and that you found our hotel to be a great value. I am thrilled to hear that our staff provided excellent customer service during your stay. Thank you for choosing Extended Stay Hotels. We... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

I really enjoyed my stay. The staff were very professional and helpful. I needed to check in before 3pm and they found me a room and had my keys ready when I arrived. All I had to do was get my keys and sign my paper and go. The room was clean and spacious. Its in a great location and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for taking the time to write a review of your stay. I’m glad we were able to accommodate your request for an early check-in. I’m so pleased to read you found your room to be clean and spacious and found our location to be great. Thank you for choosing Extended Stay Hotels. We hope to see you again... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2015 via mobile

My husband and I got a two room suite. Everything seems newly decorated and well taken care of. The staff is very professional and friendly. The location is really perfect for anything you might need. The grounds are well taken care of. Everything seems to be ran well here. Pet friendly and very quiet. The lady at the front desk,... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased that you enjoyed our hotel and found our staff to be friendly and professional. I’m happy to hear that you would recommend our hotel to friends and family based on your great experience with us. Thank you for choosing Extended Stay Hotels. We hope... More 

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