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All 20 Franklin hotels

Extended Stay America - Nashville - Franklin - Cool Springs

2.0 of 5 Hotel   |   680 Bakers Bridge Avenue, Franklin, TN 37067 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
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Extended Stay America - Nashville - Franklin - Cool Springs
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Ranked #19 of 20 hotels in Franklin
  • Reviews (90)
  • Photos (30)
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  • Room tips (20)
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90 people have reviewed this hotel

Traveler rating
    14
    15
    6
    11
    44
See reviews for
18
18
13
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
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English first
Memphis, Texas
1 review
1 of 5 stars Reviewed 3 days ago NEW

The first day we were there someone was working on their car in the parking lot outside our door. Reving the motor and making a lot of noise. The faucet in the kitchen was leaking. Tried to call the front desk and got no answer. I then went to the office and asked for someone to fix the faucet. No... More

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Brentwood, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been and this location for a couple months and the staff have been consistently helpful and happy to address any matter. During one occassion while the wi-fi service was being upgrade, Simon and Vanessa offered a work space in the office so I could continue working. They are continuously improving the rooms and property. I have been very... More

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Franklin, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

Very clean rooms with built-in accomodations, very affordable pricing, plenty of towels and toiletries, available extras at the counter, climate controlled rooms, well located and close to everything needed in cool springs, and even a complimentary breakfast. Overall great management and extremely helpful employees. I will be returning!

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Columbus, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 13, 2014

Was given a room that had not been cleaned. There were dirty, wet towels in the bathroom and the rest of the room had clearly not been cleaned. The new room we were given was clean-er, but had no toilet paper, tissues, or remote control and the bed was old and worn. The "breakfast" consisted of a handful of random... More

Was this review helpful? Yes 1
Kansas City, Missouri
2 reviews
5 of 5 stars Reviewed March 13, 2014 via mobile

I was absolutely amazed at how great a hotel this is! After reading some reviews I was leery but the location was perfect and so was the price. I love how the rooms are like apartments not ordinary hotel rooms. I travel about 200-300 days a year and from now on I will definitely look for extended stays!! If the... More

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Phoenix, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 24, 2014

I keep trying to write a new review for this place and it keeps not accepting it. Probably because I always cuss because of how infuriated I was when this stay actually happened. SO past times I have stayed at this hotel and its been dingy..but livable....then this last time I had such a HORRIBLE experience I will NEVER EVER... More

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Justine – I received a copy of your review, and wanted to take a moment to personally respond. I apologize for the level of cleanliness in your room and am working with the entire staff including our managers to improve our cleaning procedures and customer service policies so that this issue does not affect our future guests. Thank you very... More

Nashville, Tennessee
Contributor
20 reviews 20 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 11, 2013

Well, I wrote a review (unfortunately for them, very bad) a couple of months ago, I received a copy/paste reply from the management saying the staff was new, they get some training, new furniture and new carpet in several rooms, then I thought: OK! next time I'll be there I'll give them a second chance, maybe I was unlucky at... More

Was this review helpful? Yes 2
Franklin, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 23, 2013

The front desk staff here is by far the most friendliest I've ever experienced. Very professional and goes far and beyond to meet your needs. This is a prime location for shopping and for eating out just in walking distance. The hotel entrance and rooms are in need of desperate updating but hoping that comes soon enough due to a... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
61 reviews 61 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed October 29, 2013

This was the worst hotel I've ever stayed in. Garbage under the bed, dirty everywhere. I wouldn't even take a shower here. There was a new manager and she said her housekeeping staff all left her, but that is no excuse. Hire Molly Maid or something. Hope she fixes it up.

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Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Lesley - Thank you for taking the time to write a review in regards to your stay. I am so sorry that your room was unclean and that our management team did not handle the situation in the best possible way. In response, we have brought in the necessary staff to clean each guest room, ensuring a great experience for... More

Franklin, Tennessee
1 review
2 of 5 stars Reviewed October 23, 2013 via mobile

With so many bad reviews I'm scared to book a room. The only reason I'm even considering it is location ( close to job and kids school). Need to stay because my least is up end of next month and the new place wont be ready until January. I don't know what to do. Its in a perfect location, the... More

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Additional Information about Extended Stay America - Nashville - Franklin - Cool Springs

Also Known As:
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
Homestead Studio Suites Nashville Cool Springs Hotel
Homestead Studio Suites Franklin
Extended Stay America Franklin
Homestead Suites Franklin
Homestead Franklin
Franklin Homestead
Franklin Homestead Suites
Address: 680 Bakers Bridge Avenue, Franklin, TN 37067 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #19 of 20 hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Nashville - Franklin - Cool Springs 2*
Reservation Options:
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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
137

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