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All 21 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067
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Ranked #3 of 21 Hotels in Franklin
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed 3 days ago
cop35758 Auburn, Alabama
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344 reviews from our community

Traveler rating
    196
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    36
    12
    6
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93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Very disappointed with this hotel. As loyal hilton consumers, I will never stay at this hotel again. Hotel staff was confrontational to the point of embarrassment. The manger would not return my phone call and was nowhere to be found. Certainly not up to par with other hotels in area.

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Auburn, Alabama
Contributor
16 reviews 16 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I'll start with that I travel every week for work and typically always stay at Hilton properties. I had stopped staying at the Hilton Garden Inn's due to their "sleep number" beds that were never comfortable. I noticed when researching hotels in Franklin, someone had mentioned the new king mattresses. This convinced me to make a reservation at this location.... More 

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Knoxville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

They have hit a home run with the staff at this facility.Excellent experience from check-in to check-out. Excellent accomodations and friendly staff. Despite trying circumstnces due to weather conditions, the staff did an excellent job keeping all the guests happy and kept a positive attitude. Front desk staff were extremely helpful and the restaurant staff acomodating.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

And your review has hit a home run with us. We've experienced some bad weather recently but we work hard to stay focused on providing you with the quality service you enjoy. Thank you for recognizing our efforts. More 

Franklin, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our stay was to have a get-away from kids overnight. We stayed in this hotel because of the amenities they had. Our stay was AMAZING! We felt like it was home away from home. The staff was awesome. I have stayed at a lot of hotels and this was the most friendly staff ever. Also, it was extremely clean rooms... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your amazing review. We take your comments to heart and appreciate you choosing to stay with us. We look forward to your return. More 

Murfreesboro, Tennessee
1 review
3 of 5 stars Reviewed 6 days ago NEW

We had very positive interactions with the staff at the Hilton Garden Inn. They all had such servant hearts and were very open and willing to assist with anything we needed or had a question about. The amazing thing to us was the fact that they were short-handed throughout our entire stay due to icy/hazardous weather conditions, so they all... More 

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Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate you staying with us during the Ice storm recently. Thank you for recognizing the dedicated team members that could make it to work and service our valuable customers. We will work with your conference planner on a meetings package that includes coffee for future meetings. Thank you so much for bringing the concern to our attention. More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed here only for one night and was very impressed. The hotel was very clean, staff was super friendly and helpful. Beds and pillows were very comfortable. They honored the price we saw advertised on another site. The lounge bartender was very nice (and very busy). Wish we would have had more time to stay in the area and spend... More 

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for taking the time to give us such a glowing review. We look forward to your return visit and hope you can stay longer next time. More 

Sao Paulo, SP
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

I recently had a terrible experience with this hotel. We were three people, with reservations for 3 rooms under two different credit cards (one for my room and the other credit card for the other two rooms). We explicitly had in the reservation data a late arrival guarantee. We arrived there around 11pm. One person got a room, and then... More 

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tn
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here Saturday Feb.14-2015. We purchased the Romance packaging. This included a bottle of wine and a surprise of a fruit plate to go with it. The room was nice, and a whirlpool bath and king size bed. All were up to standards of the Hilton. Also had breakfast the next morning. That was also very... More 

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Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for celebrating Valentines with us. The Romance Package is popular and we appreciate you choosing it. We look forward to being of service again. More 

Ephrata, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is in a great location, very clean, and the service from its staff is fantastic! Jenni, Jim, Randy, Chancer and Blanca provided the highest level service whether it was breakfast in the morning or food and drinks in the evening. Great place to stay for business travel!

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your positive review. The Garden Grille team takes your feedback to heart and appreciates you taking time to give such a wondeful review. From the breakfast crew to the evening team, we strive to exceed guest expectations and we certainly did that during your stay. Can't wait to be your host hotel again. More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

I've stayed here several times for work. The staff is great. I'm definitely not a morning person, but the folks working breakfast - Jenni, Randy, Jim, Blanca, and Chancer - make it a little easier to get up and start the day right! Thanks for the hard work and customer service.

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We enjoy seeing business travelers such as yourself return to the hotel time and time again. We know you have several hotel options in the area but feel our service and exception team members (such as the ones you named) set us apart from the others. We will continue to exceed your expectations and welcome you back on your next... More 

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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#3 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin

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