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All 21 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067
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Ranked #3 of 21 Hotels in Franklin
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
3 of 5 stars reviewed yesterday
Michon A United States
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299 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United States
1 review
3 of 5 stars Reviewed yesterday NEW

Rooms were not as expected from a Hilton Hotel Bed was very comfortable. Shower door was off toilet was not working $9.95 Breakfast was horrible. I made sure IHop was my choice the next morning. lunch/dinner was just ok. But did not eat it again.

Review collected in partnership with Hilton Garden Inn

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I wish I could have stayed for more than one night. The marble counters and over sized tv were a nice touch. This updated property made traveling so much easier. I certainly hope all of the Hilton Garden Inns are going to take on this renovation. The only drawback and it is a minor one is that they charge for... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your comments, we hope you will be our guest in the future. We do offer Bed & Breakfast rates that are a lovely savings ! More

Gilbert, Arizona
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel over 50 nights and each stay has not dissapointed me. The staff remembers you, they are always SO friendly, they have the most up-to-date technology in the rooms (air purifiers!) and hand rolled towels in the public rest area's for you to dry your hands. You can tell they take the time to make... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your comments, it is so nice to see our travelers enjoying our green initiatives. We are proud and thank you for helping spread the good word. We all appreciate your loyalty and time to share comments. More

Schererville, Indiana
2 reviews
5 of 5 stars Reviewed 1 week ago

I travelled to Nashville for business and could not have been more delighted with my accommodations and service provided at this hotel. Clean, comfortable guest rooms, excellent staff, great location! And the food was outstanding!

Review collected in partnership with Hilton Garden Inn

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Murfreesboro, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed for 2 nights for a company conference. Great banquet food/options. Free wifi was a plus. Nice staff and the hotel looked new with an upscale feel. Breakfast was delicious with a variety of hot/cold options. Location is close to shopping and dining options in the area.

Review collected in partnership with Hilton Garden Inn

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

We are 12 year Hilton Honors holders and I can say this is the least satisfactory stay I have had of any Hilton chain. Let me say that this hotel is extremely clean and has excellent customer service. The 9.95 breakfast was well worth the price for all you can get. Not the best breakfast I have had but worth... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We are so sorry for your discomfort. As we have seen more of our travelers voice concerns about these beds we are working diligently to replace them. I hope you did speak to our staff and they helped with our 100% Satisfaction Promise, if not please give us a call so we can uphold that promise. We look forward to... More

Ooltewah, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Perfect stay at this Hilton the staff is outstanding the rooms are spotless. Everyone was so helpful and pleasent. If you stay in Franklin Tn. and you don't stay here you are missing a real treat. Located near all the major stores and places to eat.

Review collected in partnership with Hilton Garden Inn

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Waltham, Massachusetts
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is fairly average for a HGI, but it is worth noting to other travelers that it is far and above other hilton properties from brentwood to spring hill. If you are hilton loyal, stay here. The property is new and the amenities are above average. Breakfast buffet is also very nice.

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Montgomery, Alabama
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nothing special at this Hilton Garden Inn expect the staff. They have a great breakfast buffet that is complimentary to Diamond members. The hotel is centrally located in Franklin but I personally prefer the Embassy Suites or Aloft.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for taking time to offer comments. We are very proud of our team. So sorry we did not impress you to be one of our repeat guests. I can say that many of our repeat travelers love the outdoor firepit area. It is a very relaxing environment to sit and relax after a good days work. Maybe you... More

Johns Creek, Georgia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every aspect of our stay was fabulous! We checked in after 11 pm . Upon entering our room, the three teenage girls travelling with me were so impressed! We had a great nights sleep and a wonderful breakfast the next morning. Though we did not use the pool/spa area, it looked very clean and inviting. The location of the hotel... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your nice comments. On your next visit we hope you get to enjoy the indoor pool & whirlpool. Thank you again for your time and comments shared. Please be our guests again soon. More

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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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