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All 20 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067
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83%
Ranked #3 of 20 hotels in Franklin
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 4 days ago
Athinela S Chicago, United States
  • Reviews (261)
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261 people have reviewed this hotel

Traveler rating
    146
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    28
    11
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Chicago, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great hotel in the Franklin/Cool Spring area. Great location with nearby mall. For coffee lovers there is a Dunkin Donuts and Starbucks within walking distrance from the hotel. The outside patio is fenomenal for the morning coffee and evening drinks. Very clean rooms and lobby areas. The staff was very attentive to our requests.

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Louisville, United States
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

We love all Hilton brand hotels and this was our first stay at a Hilton Garden Inn.Our junior suite was comfortable and clean. The breakfast was great on our last day, and the staff was excellent! We had a problem with the A/C in our room which was resolved while we were out, as promised.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel was clean and nice, the A/C worked fairly well for the humidity and location was ideal for business. Staff was very professional. They do not have a shuttle from the airport and the cost for a cab is about $57.

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Exton, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Located in a nice area, very close to restaurants.and a short walk to Dunkin Donuts/Baskin-Robbins. The breakfasts were great! The staff - Jennifer, Jim, Angel, Chancor and the others all made sure we had everything we needed - non-stop refills and awesome service! In fact, best service I've seen in a hotel for quite some time. The restaurant/bar staff was... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for taking the time to share your experience with us. We do appreciate your being our guest and hope to see you again soon. More

Santa Rosa Beach, Florida
Top Contributor
94 reviews 94 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two nights here and visited Franklin, TN. As a base for our excursions and respite from busy days, this facility hits the spot! We did not try the breakfast buffet and opted for a Starbucks or Dunkin Donuts nearby. We just are not big breakfast buffet type eaters. The lobby is a refreshing place to get a drink,... More

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Mobile
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Traveling with elderly parents, secured reservations for two rooms. Reservations were made through Hilton Honors System. After traveling for 11 hours we arrived before 9:00 pm. My husband went in to register with the two confirmation numbers and was told by the woman at the desk that there was a "clich" in the system and they did not have any... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Please accept our sincere apology for the entire situation. Unfortunately we did have a computer issue with the reservation. As a result we lost a valued guest but were pleased we were able to provide you a hotel room at the Hampton Inn nearby. We have reviewed your experience with our team and hope that we will do a better... More

Franklin, TN, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Awesome facility and staff if you're looking for a nice hotel outside of Nashville. Breakfast is fresh and the staff is friendly. Great access to interstate and points of interest. This facility is my home away from home.

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huntsville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is kept neat and clean and the staff is exceptional. The location is quietly located but not too far from the nashville area we were going. The outside patio is wonderful in the mornings to enjoy cofffee.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

melissa campbell torbert agreed that outdoor patio is wonderful in the morning. Nice gentle waterfall sounds, great place to get the day started. Thank you for sharing. We hope to see you again very soon. PS. At night when the fire pit is burning it is also very lovely. More

Miami Lakes, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Conveniently located to the Cool Springs/Franklin area. Very attractive hotel inside and out. Very personable staff on duty including the room service ladies. Quiet rooms. The only problem was a malfunctioning Keurig coffee maker in the room - I had to go to the lobby to brew my pods. They should have replaced the coffee maker in my room -... More

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East Peoria, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 7, 2014

My wife and I stayed in the Franklin, TN Hilton Garden Inn but were not advised that there is a Sleep Number bed in every room. We could not find the control for the bed and ASSUMED that we had gotten a regular bed. Talk about HARD.....worst night's sleep since field exercises in the Army. Desk staff DID NOT give... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Please accept our sincere apology for your experience. Those beds are tricky and most of our associates at the front desk are well versed on the Garden Sleep System verbiage which they are normally very good at telling everyone at check-in. As it happens we do have a few new folks on our front desk team so we may have... More

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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Franklin #3 Business Hotel in Franklin #4 Family Hotel in Franklin #5 Romantic Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
Enjoy one of Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - new to the area, but always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Everything Right where you need it. ... more   less 
Number of rooms
131

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