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Hilton Garden Inn Nashville Franklin / Cool Spring

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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9150 Carothers Parkway, Franklin, TN 37067
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Hilton Garden Inn Nashville Franklin / Cool Spring
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Ranked #3 of 21 Hotels in Franklin
Certificate of Excellence
GreenLeadersGold level
A recent review
3 of 5 stars reviewed 2 days ago
deannie11 Dyer, Tennessee
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412 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dyer, Tennessee
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We last stayed at this hotel 4 years ago, and things have changed since then. The front desk staff was friendly, and check-in was a breeze. Our room had a king size bed, which is not the adjustable firmness kind of bed. I asked at the front desk when we checked out if the hotel still had those type of... More 

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Level Contributor
170 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a great hotel. It is close to the highway and real close to tons of eating places. There is a Dunkin Donuts and Baskin Robbins just in front of them. The grounds were beautiful and inviting. the lobby is also very attractive. The rooms were nice and the had the temperature set so it wasn't so hot when... More 

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Mount Juliet, United States
5 of 5 stars Reviewed 3 days ago NEW

Used online check-in, was able to get an early check-in, front desk staff was friendly and helpful, room was very clean and fresh smelling. Rooms were very quiet, internet was acceptable. Loved it! I was there for 9 nights so all of the above is very important.

Review collected in partnership with Hilton Garden Inn

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Kansas City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

We discovered the Hilton Garden Inn at Cool Springs in 2014 after our son and daughter-in-law moved to the Nashville area. Our stay was so pleasant that we've adopted this hotel as our home while in the Nashville area. It is convenient and everyone is very friendly and helpful.

Review collected in partnership with Hilton Garden Inn

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Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for making our hotel your home away from home. We appreciate your business. Looking forward to seeing you again soon. Sincerely, Melinda More 

Ann Arbor, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The service and food was great. The people (staff) were outstanding. But the entertainment was lacking. After a long day of working in the office. The last thing you would like to do is travel out each night for some limited entertainment.

Review collected in partnership with Hilton Garden Inn

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Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear Robert G, Thank you for the review on tripadvisor.com! I am pleased to know that the product and service were to your liking. I understand your viewpoint regarding night entertainment. In Nashville with SO many options for live music at appropriate venues, we do not have the demand for it in our hotel lobby. The next time you are... More 

Bridgeport, Connecticut
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here instead of Nashville to visit a friend in Franklin at night instead of driving back to Nashville. I stayed in a room with a whirlpool. The bathroom itself was tight and older (not renovated). The whirlpool was in the room itself. The lobby area and other common areas like the bathroom have been renovated recently. The breakfast... More 

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Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear Bootlegga, Thank you for taking the time to write a review of our hotel on tripadvisor.com. We appreciate your feedback regarding the rooms, specifically the bathroom. We hope to have a renovation soon. In regards to breakfast, If you would like to have your HHonors Gold/ Diamond status changed from points to breakfast, this can be done on your... More 

Ringgold
2 reviews
5 of 5 stars Reviewed 2 weeks ago

everything was very nice, clean , people working there where nice and courtess, outside and inside was very well groomed and decor was nice, free water bottled or tea and water in lobby along with coffee in the morning, i would highly recommend this for any occasion

Review collected in partnership with Hilton Garden Inn

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Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

And we sincerely appreciate your review and recommendation. Please come visit us again soon. More 

Birmingham, Alabama
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Had to postpone a vacation due to the death of a friend, so afterwards we drove over to Nashville for 1 day just to get away. It was well worth the ride, we had a great time, shopping, dining out and the hotel was wonderful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your review. We look forward to hosting your stay again possibly under different circumstances. Safe travels. More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was great. The employees were very helpful and knowledgeable. Great location and beautiful facility. Easy to get in and out of the parking lot. Close to shopping and lots to do in the Franklin, Brentwood, Cool Springs area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We so appreciate you taking time to give a review of our hotel. The location, services and friendly team definitely served your needs well. The Cool Springs Mall and Galleria which is just minutes from the hotel recently added the American Girl Store and H&M which offers even more opportunities to shop and enjoy the local area. There are new... More 

Smithton, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is very nice. The staff was helpful and the reservation process was quick and easy. While I rolled in early in the morning and only needed a few hours of sleep, the hotel provided the environment for that!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate your recent review. A good night's sleep is so important and we are glad we could be part of it. We look forward to being your host hotel again soon. More 

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