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Hilton Garden Inn Nashville Franklin / Cool Spring

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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9150 Carothers Parkway, Franklin, TN 37067
Hilton Garden Inn Nashville Franklin / Cool Spring
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Ranked #3 of 21 Hotels in Franklin
Certificate of Excellence
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
Heather D Jonesboro, Arkansas
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431 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Mitchell AL, United States
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

We picked this hotel because of very satisfied previous experience. However, the room had not been cleaned well with leftover pizza under the bed and the duvet covers did not appear to be fresh. Not sure we will stay here again

Review collected in partnership with Hilton Garden Inn

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Jonesboro, Arkansas
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

This is our second time at this hotel and it was great as always. The rooms are spacious and the bedding is fabulous. We were just passing through and did not have a reservation, but they were able to get us a room without delay. Tons of shops and restaurants super close. We will definetly stay again when in this... More 

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Flower Mound, Texas
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were on vacation and spent three nights in this outstanding hotel. When we arrived the man at the desk was not certain if our room was ready. He quickly went to work and found that it was. He gave both of us free breakfast coupons for each morning we were there for our trouble (even though it was no... More 

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Benton, United States
5 of 5 stars Reviewed 3 days ago NEW

Friendly professional staff and all of the Hilton Honors amenities! I will only stay at Hilton Honors hotels, they are dependable, quality, clean, and comfortable. We were treated like royalty by the hotel staff.

Review collected in partnership with Hilton Garden Inn

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Columbus, Ohio
3 of 5 stars Reviewed 5 days ago NEW

We have been staying at this location and HGI multiple times for the last 5 yrs. because it is convenient when we come to visit our son. Therefore, I continue to compare the quality of our experiences. Unfortunately, our last three stays have been disappointing and I am afraid that they are allowing their previous high standards to decline. The... More 

Was this review helpful? Yes
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear Gentry33, Thank you for your review on tripadvisor.com! I am pleased to know that you continue to choose our hotel for your accommodation needs while in the area. As you have noticed, there have been some changes to this property. I am the new General Manager of this property and look forward to working toward getting this property back... More 

Carrollton, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had to make hasty reservations at this hotel. I made the reservation from my car and walked in the door 10 minutes later to find my room was ready. Staff is very accommodating. It is nice to be greeted at the front desk after a long trip by a friendly, smiling face and warm, chocolate chip cookies!

Review collected in partnership with Hilton Garden Inn

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Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your review. The freshly baked cookies are a favorite of many. Being greeted by a friendly face after a long day is a highlight as well. We appreciate your business and look forward to your return. Director of Sales Melinda More 

1 review
2 of 5 stars Reviewed 1 week ago NEW

We booked a Jacuzzi room one night for our anniversary, just a quick little getaway. You could hear the rather loud lady talking in the room next door until after 1:30am. The room was very expensive and small. Given the cost you'd think at least a continental breakfast would be included but no, you pay for every little thing. Want... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate you taking time to provide a review on the hotel. The rooms with Jacuzzi tubs are a favorite of many guests looking for a nice getaway. Our team works diligently to ensure all guests experience a great stay so my apologies if we didn't meet expectations. We have a Satisfaction Promise so you are welcome to reach out... More 

Springboro, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is located in a very nice area of Franklin, TN. It can be difficult to find using your GPS. If you run into problems call the hotel and they will give you directions. It is near a lot of restaurants with a lot of choices. The shoppng mall is near by and provides many choices.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your recent review. The hotel is located in the middle of many restaurants, shopping and attractions. We do field some calls about our location and work to ensure guests find us easily. One land mark is that we are behind the Dunkin Donuts/Baskin Robbins. We look forward to your return visit. Sincerely, Melinda Miller Director of Sales More 

Atlanta, Georgia
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We wanted a hotel to get hilton points and not expensive.this is our little get out of atl check out Tn. Our vaca will be Europe in a few months. We were checking out the area to see where we want to retire and also wanted to see Nashville. We had our Yorkie so we didn't get to go into... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for staying with us during your recent getaway to Nashville. We so appreciate you being Hilton loyal. The points certainly add up and will help you in your future trip to Europe. Our Garden Grille has been a favorite to many. You had the pleasure of being served by Chancer. He enjoys making the cook to order omelet's... More 

Peachtree City, Georgia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms are always very clean. Desk staff welcoming and friendly. Great location for easy in and out to local areas. Nice parking. Quiet area. Noisy when there are youth sports teams in the hotel-but it's not their fault.

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review is greatly appreciated. Having a quiet, comfy, and clean hotel to rest your head is very important. We do host sports groups from time to time and work to manage the many guests that stay with us. Thank you for your review and we look forward to being of service to you again soon. Safe travels, Melinda More 

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