We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067
Hotel deals
Hotel website
Hotel amenities
Special Offer
Book now and save 10%
Save Saved
You added Hilton Garden Inn Nashville Franklin / Cool Spring to your Saves list
Hilton Garden Inn Nashville Franklin / Cool Spring
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
84%
Ranked #3 of 20 hotels in Franklin
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
Dan B Florence, AL, United States
  • Overview
  • Reviews (272)
  • Photos (89)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (33)
  • Location
  • More
true
Write a Review

272 people have reviewed this hotel

Traveler rating
    153
    77
    29
    11
    2
See reviews for
75
61
12
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Florence, AL, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The entire staff was extremely courteous and accommodating for our every need. We enjoyed our stay and felt welcomed by the staff. We were staying at the Hilton Garden Inn for a Marriage Retreat of our home church. The meals were delicious and hospitality of the entire staff was very gracious.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Springfield, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Only issue was the TV. Frequently had to power off (unplug) to get sound to work. Otherwise, the hotel is very nice, the staff excellent. I travel to this location every week and have contracted rates. Even though the prices vary week-to-week, the staff ensures I always receive the contracted rate. It is in a nice location, close to stores... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We are sorry about the television issue, the hotel recently upgraded our televison services to provide more channel options for our guests. We are working out a few technical issues with a few stubborn televisions. We appreciate your patience. So glad you took the time to share your comments. Thank you for being our guest. Come back again soon. More

Mobile, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel is an above average Garden Inn property. Great location; the breakfast staff are worth the stay. Make sure that you have breakfast with them--great made-to-order omelettes, sausage gravy and biscuits, and more. The rooms are quiet and comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the kind comments regarding our breakfast. We do offer an extensive breakfast buffet with some wonderful choices to get your day started right! We look forward to seeing you again soon. More

East TN
Top Contributor
115 reviews 115 reviews
88 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

You won't be disappointed at this location. Hilton training has to be among the best in the industry. Customer friendly welcome, great service, clean rooms and a location for experiencing the area. Close to Franklin, the entertainment of Nashville and beautiful scenery/history.

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you so much. Our hotel team really appreciates your comments. We all try very hard to make our hotel a home away from home. Please be our guest again soon to Franklin. More

Poplar Grove, IL
Top Contributor
128 reviews 128 reviews
39 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived earlier than published check-in. That was no problem for the front desk. They were most hospitable. During our stay there were a few problems with our room but the staff responded quickly and hospitably. Our room was cleaned thoroughly each day without interference. My only complaint is that there is no channel guide either on screen or in... More

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the kind words. Our team really apprecites your time. Please be our guest again soon. More

Stevenson Ranch
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great staff and service! The hotel is very clean and modern. It has everything you could need. Additionally, it's close to several restaurants and shopping. Top notch location with an outstanding breakfast.!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the Best news today! We really apprecite your comments. More

Goochland, Virginia, United States
Top Contributor
227 reviews 227 reviews
46 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed on business for the week. Staff very professional and helpful. Breakfast very good each day. Location is great for any business visits in the area. Plenty of restaurants in the surrounding area. Easy access in and out.

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for taking the time to sing our hotels praises. We really appreciate your time. Please be our guest again soon. More

1 review
5 of 5 stars Reviewed 3 weeks ago

Highly recommend this hotel, spacious room, clean and wonderful design. Only stayed for one night but chose it after a referral and would definitely stay there again! Very helpful staff and in a great location!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for taking the time to give us your feedback. We appreciate your comments and look forward to seeing you again. More

golconda
Top Contributor
53 reviews 53 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The facility was up to Hilton standard and the staff was quite pleasant. The bed was fairly comfy but can't say much for the sleep number system. I experimented with it and couldn't tell much difference. The air conditioning was a bit loud and the fridge made a noise as well. Either these noises dulled outside noise or the room... More

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear Mixed Opinion, I am sorry you had some noise issues we are always glad to help with situations that are often times an easy fix for our maintenance engineers. Did you happen to report the issues during your visit, I understand sometimes it is late at night and you just want to go to sleep. We would like to... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

My husband and I went to this hotel and absolutely did not want to leave. It was four star. For breakfast this morning they made a very delicious omlet for us and it was worth the money. The whirlpool tub was very relaxing. I highly recommend this suite for anyone who is looking for quality.

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Bravo! We love to hear it was Fantastic. Thank you for sharing and please be our guests again soon. More

Owners: What's your side of the story?
If you own or manage Hilton Garden Inn Nashville Franklin / Cool Spring, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hilton Garden Inn Nashville Franklin / Cool Spring? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Priceline, Expedia, Booking.com, Tingo, Cheap Tickets, HotelsClick, Hotels.com, Hilton Hotels, BookingOdigeoWL, Venere and Otel so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

89 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Hotel & grounds (1)
Viewed
View from room (1)
Viewed
Bathroom (2)
Viewed
Room/suite (5)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (80)
Viewed
Hotel & grounds (17)
Viewed
Family/play areas (2)
Viewed
Dining (4)
Viewed
Business center/function rooms (7)
Viewed
Room/suite (18)
Viewed
Pool/beach area (3)
Viewed
View from room (1)
Viewed
Other (28)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Franklin with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Franklin #3 Romantic Hotel in Franklin #3 Business Hotel in Franklin #4 Family Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 
Number of rooms
131

Questions & Answers

Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer