We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Nashville Franklin / Cool Spring

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
Hotel deals
Hotel website
9150 Carothers Parkway, Franklin, TN 37067
Special Offer
Book now and save 10%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hilton Garden Inn Nashville Franklin \/ Cool Spring
View Map
Add Photo Write a Review

445 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    261
    116
    44
    16
    8
See reviews for
135
93
19
147
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (445)
  • Mar-May only
    (143)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (82)
  • Dec-Feb only
    (106)
All months
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed overnight at the Hilton Garden Inn , Cool Springs on August 29th. The room was very clean and comfortable . I want to commend the morning staff that we had the pleasure of meeting during breakfast . First of all, Chance was very professional, helpful and friendly and he and his coworker made an amazing omelet ! The... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

And thank you for the wonderful review. Your comments will be shared with the team at our team huddle today. Can't wait to be your host hotel again. Safe travels, Melinda More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

This morning, we grabbed a quick breakfast before hitting the road. The service and food were exceptional. I travel a lot and prefer Hiltons, this one was one of the best. Shout out to Chance, Jennifer, & Debra for making this stay a notch above the rest.

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for recognizing our team members. They work hard to give you the service you deserve. We hope your travels bring you back to our hotel soon. Sincerely, Melinda More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very good service. Well maintained hotel. Great $10.00 breakfast. Head chef, I think it was Carleton, was great & very hospitable. All staff that we encountered were very gracious and spoke and quickly addressed the one issue we did encounter. Dan

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Starting off the day with a good breakfast and wonderful service is so important. Thank you for recognizing our hotel and team members. Safe travels, Melinda Miller Director of Sales More 

Springfield, Missouri
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a very nice property for much less than the cost of rooms in Nashville. It was in a very nice suburb with lots of restaurants nearby and an upscale mall. It was a quick 10-15 minutes drive up Hwy 65 to Nashville. I would stay here again any time I was in the Nashville area.

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your recent review. We see many travelers choosing hotels in the Franklin, TN area since it is so convenient to the Downtown Nashville area. The hotel is surrounded by a great Mall, several attractions, and over 50 restaurants with new ones opening monthly. It's such a booming area. Come back and see us again soon. Melinda Miller... More 

Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent check-in/out service by lobby staff, the room was in perfect condition, and the staff were helpful with any requests. I would recommend to stay at the Hilton Garden Inn for any need in Cool Springs whether it is for fun, family, or business.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review made our day. Thank you for making us your host hotel and come back again soon. Sincerely, Melinda More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night on business. Nice hotel with a newer feel to it. I was pleased to see they had a modern business center, as I was in a pinch and needed to access some computer files and didn't have my laptop. It worked out well. I also sat outside in the evening. Plenty of comfortable couch... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate your recent review. The Outside Patio area is a favorite by many so glad you were able to enjoy it. Having the business center has been a plus to many business travelers so we'll be sure to keep it supplied and ready for your return visit. Sincerely, Melinda More 

Cincinnati, Ohio
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel in nice location. I like the Cool Springs area. I visit Nashville frequently and normally stay in Franklin/Cool Springs. This was my first time. Checkin was a little slow even with me being only one in line. Room I chose online wasn't available at 3. That's fine. But had to ask about breakfast coupons that go with my... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for giving us an opportunity to be your host hotel. E check-in has been a favorite of many and with more and more travelers choosing this option and checking in earlier we do find it limits the room options as the day goes on. We will use your comments as a training opportunity with our team and will... More 

Allendale, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed in room 228 and it was very clean the carpet was spotless and was in very good shape! The bathrooms were very clean and the beds were very comfy! Would stay here again! The complimentary tea and coffee was a nice touch and great way to start our morning!

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate your recent review. Clean accommodations is of the utmost importance at any hotel. Please come back and see us again soon. Sincerely, Melinda More 

New Albany, Indiana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We loved this hotel! The front desk staff was awesome! They were very helpful! We would stay here again. It was in an excellent location! We loved the fruit tea and sweet ice tea they had available every day. It was close to restaurants and shopping. I loved having the Keurig in my room!

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review hit the mark in what we focus on here at the Hilton Garden Inn. Thank you for making us your host hotel. We'll be sure to share your comments with the team. The water and tea in the lobby has been a favorite by many. Come back and see us again soon. Sincerely, Melinda Miller More 

1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is in the heart of the city. It is not far away from all the attractions that the city has to offer. Whether you are going to the Civil War locations, ghost tours, or just out to eat then you are there.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate your recent review. The location has been a plus to many travelers. The hotel is minutes from the Cool Springs Mall and Galleria, a Historic Civil War Battlefield, and many other attractions, shops and restaurants. Can't wait to be your host hotel again. Sincerely, Melinda More 

Questions? Get answers from hotel staff and past guests. Ask a question

403 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (26)
Viewed
Room/suite (6)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)
Viewed
Bathroom (2)
Viewed
Other (14)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (249)
Viewed
Amenities (71)
Viewed
Double Queen Room (34)
Viewed
King Junior Suite (41)
Viewed
King Room (33)
Viewed
Pool (19)
Viewed
Restaurants and Bars (20)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All management photos (128)
Viewed
Hotel & grounds (28)
Viewed
Family/play areas (2)
Viewed
Dining (6)
Viewed
Business center/function rooms (8)
Viewed
Room/suite (28)
Viewed
Pool/beach area (5)
Viewed
View from room (2)
Viewed
Other (49)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Franklin hotels
2.1 mi away
Drury Plaza Hotel Franklin
1.0 mi away
Country Inn & Suites By Carlson, Cool Springs
0.9 mi away
Hampton Inn and Suites Nashville Franklin (Cool Springs)
Show Prices
Show Prices
Show Prices
0.7 mi away
Courtyard by Marriott Franklin Cool Springs
1.0 mi away
Aloft Nashville - Cool Springs
0.7 mi away
Residence Inn by Marriott Franklin Cool Springs
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay