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All 20 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067
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84%
Ranked #4 of 20 hotels in Franklin
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
4 of 5 stars reviewed 2 days ago
Irishagg Saint Louis, Missouri
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228 people have reviewed this hotel

Traveler rating
    128
    64
    25
    10
    1
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64
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

Ok I'm the sister in the other room (see martisparti review) and yes there was some sort of flying bugs in my room one each day. Maybe 3/4 inch in size. After the 2nd occurrence hotel mgmt. offered 1 night free, 3 occurrence free breakfast. These were not roaches but some sort of flying bug I have not seen before.... More

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Montgomery, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed here two nights and received excellent care by the staff. Everything was clean and well-maintained. The only concern was the internet instructions on the card in the room were incorrect, but the staff quickly explained the situation when I called to ask about it.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your kind comments, we really appreciate your taking time to share. More

Saint Louis, Missouri
Senior Contributor
30 reviews 30 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Ok let me start out that I write real reviews, I'm an occasional traveler a real person. I've never stayed at one of these hotels before and I can't say that I won't ever stay at one again. I couldn't get the hotel chain I usually stay at and this one was in the area and met my price. Let... More

Was this review helpful? Yes 1
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for taking time to share your story, we do have a very active spring in Tennessee and all kinds of bugs are starting to surface. We do employee and exterminator service who handles the control of these unwelcomed visitors for us when they do appear. I think it is wonderful that our team was able to fulfil the... More

Maryville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was really helpful both at the hotel and as consultants for activities in the area. We would stay there when we return to the Nashville area. Proximity to the Cool Spring Mall was a plus. Thanks for a marvelous experience.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Great to hear from you! Thank you so much for sharing. We hope you will be our guest again soon. Yes the mall if very close. Our travelers love that. Macy's, Belk, a great food court. More

Amelia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We visited our daughter at Belmont University but wanted to take in the sites of Franklin as well. This hotel is only 10-15 minutes from downtown. Easy to find and surrounded by wonderful places to eat. Franklin is a charming little town with great stores for shopping and browsing.

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Ooltewah, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very comfortable and clean rooms with the extras that made you feel at home. The staff went out their way to make you feel at home. The breakfast included healthy and very tasty items. Check in was smooth and quick. Our business meetings were held in rooms that were spacious and comfortable. The location of the hotel is desirable for... More

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Murray, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Good hotel overall but slightly overpriced. Pool was too cold and no towels. Not walking distance to mall like it is listed as. Beautiful property. Clean neighborhood and felt safe. Would recommend if the price is lowered. No free breakfast. Restaurant on sight that offers room service, but it is pricey and not really child friendly. Free wi-fi that works... More

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Northeast US
Top Contributor
109 reviews 109 reviews
49 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros - great location, great value, new, clean, Dunkin Donuts 2 mins away. Cons - would recommend you get your construction company back....the walls and ceilings were pretty thin. The stand-up shower was great (much preferred that a tub) - but it was not seated on the floor properly and it creaked everytime you moved (don't know what is sounded... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

I am sorry your stay was not everything you wanted it to be, I am understand you may have been our guest on a weekend that we hosted youth sports teams. That is definately a busy weekend with alot of traverls rushing around at breakfast and we do have to call around reminders sometimes to rooms with some overexcited kids... More

Spanish Fort AL, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was better than average. No complimentary breakfast. Parking good. Very nice area. Room was clean and quite. People were friendly and helpful. Many other hotels in area to stay in so you have a choice either higher or lower priced.

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Jasper, GA
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotels in Nashville were full or had their prices inflated and I was pushed to move further out. This hotel appears very new. It is very clean, well kept and has a very friendly staff. They appeared to be coached on their friendliness. The room was large with a king bed, couch, desk, TV stand and a coffee area. The... More

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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel
Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Franklin
#3 Business Hotel in Franklin
#4 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Official Description (provided by the hotel):
Enjoy one of Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - new to the area, but always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Everything Right where you need it. ... more   less 
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