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All 20 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067
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Ranked #4 of 20 hotels in Franklin
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
Dianna C Kaukauna, Wisconsin
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232 people have reviewed this hotel

Traveler rating
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65
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Kaukauna, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

It was older but renovated. The front desk was always available and helpful. Our sink was plugged & refrigerator did not work upon check-in, but they were fixed. When I could not sleep during the night due to my husband's restless legs, the desk provided me (2 am) extra blankets-comforters to put on the floor to make a cushy bed... More

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Woodbury, Minnesota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was a great weekend get away visiting Nashville! The HGI in Franklin was an ideal place to relax. The staff was very accommodating and polite; they went out of their way to make you feel welcome. The breakfast was very good and in a pleasant ambiance. We had a wonderful corner room with lots of sunshine and room to... More

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Knoxville, United States
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

I have stayed at this HGI many times and was very diappointed with my stay this time. The fridge didn't work, the ice machine on the 3rd floor didn't work, the TV had issues with the ABC channel and the water pressure was horrilbe. I reported the fridge not working they had their maintenance guy come and look at it,... More

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Springfield, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great property with very courteous staff! We found our new half way home between our families (SC and IL). The only area to improve upon is making sure bath towels are in the room prior to check in. I would definitely recommend and will stay again.

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Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Ok I'm the sister in the other room (see martisparti review) and yes there was some sort of flying bugs in my room one each day. Maybe 3/4 inch in size. After the 2nd occurrence hotel mgmt. offered 1 night free, 3 occurrence free breakfast. These were not roaches but some sort of flying bug I have not seen before.... More

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Montgomery, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here two nights and received excellent care by the staff. Everything was clean and well-maintained. The only concern was the internet instructions on the card in the room were incorrect, but the staff quickly explained the situation when I called to ask about it.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your kind comments, we really appreciate your taking time to share. More

Saint Louis, Missouri
Senior Contributor
30 reviews 30 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Ok let me start out that I write real reviews, I'm an occasional traveler a real person. I've never stayed at one of these hotels before and I can't say that I won't ever stay at one again. I couldn't get the hotel chain I usually stay at and this one was in the area and met my price. Let... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for taking time to share your story, we do have a very active spring in Tennessee and all kinds of bugs are starting to surface. We do employee and exterminator service who handles the control of these unwelcomed visitors for us when they do appear. I think it is wonderful that our team was able to fulfil the... More

Maryville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was really helpful both at the hotel and as consultants for activities in the area. We would stay there when we return to the Nashville area. Proximity to the Cool Spring Mall was a plus. Thanks for a marvelous experience.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Great to hear from you! Thank you so much for sharing. We hope you will be our guest again soon. Yes the mall if very close. Our travelers love that. Macy's, Belk, a great food court. More

Amelia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We visited our daughter at Belmont University but wanted to take in the sites of Franklin as well. This hotel is only 10-15 minutes from downtown. Easy to find and surrounded by wonderful places to eat. Franklin is a charming little town with great stores for shopping and browsing.

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Ooltewah, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very comfortable and clean rooms with the extras that made you feel at home. The staff went out their way to make you feel at home. The breakfast included healthy and very tasty items. Check in was smooth and quick. Our business meetings were held in rooms that were spacious and comfortable. The location of the hotel is desirable for... More

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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel
Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Franklin
#3 Business Hotel in Franklin
#4 Family Hotel in Franklin
#5 Romantic Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Official Description (provided by the hotel):
Enjoy one of Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - new to the area, but always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Everything Right where you need it. ... more   less 
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