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All 20 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067
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84%
Ranked #3 of 20 Hotels in Franklin
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 4 days ago
Nancy A Indianapolis, United States
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279 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Loved everything about it including the beautiful location!! The area is really nice with trees, etc. The hotel staff was extremely friendly and helpful. Would have enjoyed having a free breakfast for the price of staying there but would stay there again!

Review collected in partnership with Hilton Garden Inn

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1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

I have a confirmation for $372.44 was billed $428. Beds are horrible, like sleeping on a concrete block! Location good. Hot tub Luke warm, not the most relaxing. Love the area, but next time will look somewhere else to stay! Disappointed

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Twin cities, MN
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed for two weeks almost. The hotel is nice and staff is friendly. It's next to a Dunkin donuts which is convenient. However the walls are paper thin and conversations and tv can be heard through the walls quite visibly. I wouldn't stay here again because of that but if noise doesn't bother you then it's a great place... More

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Huntsville, AL
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice area close to restaurants and shopping, hotel was nice and clean. I have stayed at dozens of Hilton properties and this fits in top 1/3 for accomodations, but bottom 1/3 for service. Wrong key, room was changed from one I requested to another (no explanation), was given only one breakfast voucher, when I went down to... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

I am so sorry we disappointed you. I know that sometimes our breakfast hours miss some of our early departing guests especially our sports visitors leaving for team events. We are always happy to help change the my way options for you and I am sorry if anyone at our hotel was unfriendly in any regard. This will be addressed... More

Fishers, Indiana
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, the hotel was wonderful. We were able to park near the door, the luggage cart was smaller and easier to maneuver than most, the front desk clerk greeted me warmly and was very friendly and helpful, and the room was nicely appointed and fairly spacious. My only complaint is with the pillows, but it's a significant one. In order... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

WOW it sounds like our team needs a little work on this area. I am sorry first, but secondly I hope someone discussed our Promise with you. If you weren't satisfied with your visit we don't want you to pay for it. Now to help, we do have other pillows on site, a few different kinds actually. Please do give... More

Crawley, United Kingdom
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here when on a business trip - the rooms are nice enough and clean, bright, modern. I wouldn't bother with the spa bath rooms - the bath is in the bedroom and is really not worth it at all..... Staff were very friendly, but at a Garden Inn I'd expect breakfast to be included, especially when it wasn't... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for sharing your comments with us. I wanted to share with you that our Hilton Garden Inn hotels do offer attractive bed & breakfast rates that would include the full hot breakfast in your rate. Lovely option for those who enjoy breakfast service. If you are not already signed up for Hilton Honors Loyalty Program, no charge to... More

New Orleans, Louisiana
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very nice, newer hotel. Wonderful staff; smiling, very friendly and also accommodating when I needed to extend my visit for 1 night. Great location too - lots of eateries within a couple of miles and several within walking distance. Decent television. Very nice bed, comfortable, great sleep! Only downside for me is the "smaller than it could be" countertop in... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the comments. Please be our guests again very soon. More

Florence, AL, United States
1 review
5 of 5 stars Reviewed August 27, 2014

The entire staff was extremely courteous and accommodating for our every need. We enjoyed our stay and felt welcomed by the staff. We were staying at the Hilton Garden Inn for a Marriage Retreat of our home church. The meals were delicious and hospitality of the entire staff was very gracious.

Review collected in partnership with Hilton Garden Inn

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your wonderful comments. We hope you will be our guests again soon. More

Springfield, United States
1 review
4 of 5 stars Reviewed August 25, 2014

Only issue was the TV. Frequently had to power off (unplug) to get sound to work. Otherwise, the hotel is very nice, the staff excellent. I travel to this location every week and have contracted rates. Even though the prices vary week-to-week, the staff ensures I always receive the contracted rate. It is in a nice location, close to stores... More

Review collected in partnership with Hilton Garden Inn

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We are sorry about the television issue, the hotel recently upgraded our televison services to provide more channel options for our guests. We are working out a few technical issues with a few stubborn televisions. We appreciate your patience. So glad you took the time to share your comments. Thank you for being our guest. Come back again soon. More

Mobile, United States
1 review
4 of 5 stars Reviewed August 24, 2014

The hotel is an above average Garden Inn property. Great location; the breakfast staff are worth the stay. Make sure that you have breakfast with them--great made-to-order omelettes, sausage gravy and biscuits, and more. The rooms are quiet and comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the kind comments regarding our breakfast. We do offer an extensive breakfast buffet with some wonderful choices to get your day started right! We look forward to seeing you again soon. More

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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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