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Hilton Garden Inn Nashville Franklin / Cool Spring

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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9150 Carothers Parkway, Franklin, TN 37067
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Hilton Garden Inn Nashville Franklin / Cool Spring
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Ranked #4 of 21 Hotels in Franklin
Certificate of Excellence
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
Alex R Metropolis, Illinois
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398 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Metropolis, Illinois
Top Contributor
120 reviews 120 reviews
89 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

super professional staff, extremely clean rooms. The property is well maintained and beautiful. One of the better Garden Inn properties I have stayed in. Can't wait for my next visit. The staff is very appreciated for their efforts and it seems like they treat everyone as family.

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your great comment. We are a family and work hard to ensure the guest experience is a positive one. Can't wait to be your host hotel again soon. More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Breakfast was great. Chance did a phenomenal job at the serving counter & was extremely patient with all of the customers whether it be myself and my family or the other families with little children. He made our morning quite enjoyable.

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Getting off to a great start in the morning is so important and we're glad we could be part of that positive experience. Safe travels to you and your family. Come back and see us again soon. More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Really enjoyed this hotel! Very comfy beds and spacious rooms! The breakfast was delicious. Chance and Jennifer were so friendly as well as the front desk clerk. I would recommend the hotel to everyone! Will definitely be back!!

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review is much appreciated. Chancer and Jennifer enjoy being of service to the many guests. Thank you for choosing to stay with us. Can't wait to be your host hotel again. More 

1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel is clean and has all amenities. There is a charge for breakfast, but it is not the typical continental fare. In the kitchen, Chance will make your omelette or other breakfast options fresh and Jennifer, Randy or Jenni will bring it to your table with hot coffee. In house, limited but adequate bar with your server Kevin will allow... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for taking time to give us a great review. The breakfast team in the Garden Grille obviously made a great impression so we'll be sure to pass on your encouraging words. From breakfast to evening bar and dinner service we aim to please. We'll continue to work hard to earn your business again. More 

Camp Hill, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were in town for a funeral. The beds were the best part of the stay because we were exhausted from long days of being with our grieving family members. Adjustable beds, great pillows. The breakfast was a good value because they made omelettes to order in addition to many other hot dishes. Many places nearby to eat and shop.... More 

Review collected in partnership with Hilton Garden Inn

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Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate your recent review and look forward to your return possibly under different circumstances. Between the comfy beds and hot cooked to order breakfast we are glad we exceeded your expectations. The Garden Grille does offer many options. We look forward to being of service again. More 

Grand Rapids, Michigan
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Very disappointed with our stay. Front desk staff had no maps of the area and seemed to know very little about things to do or places to eat. The internet service was down more than 50% of the times I tried to access and the front desh said they were sorry but there had been having trouble all week. Then... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your recent review. We certainly let you down and will work to earn your business again. We continue to train our Front Desk team to ensure maps are made available and they are aware of things to do in the area. With Franklin and the Greater Nashville area growing so quickly, we strive to stay educated on... More 

Memphis TN
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for one night for a graduation. Near Cool Springs Mall (3 minute driv but not within walking distance) The price was descent compared to the other hotels in the area. (Nashville is very proud of their hotels) We were allowed to check in early which was fantastic as we had been traveling very early. We grabbed lunch... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your recent review. We'll continue to strive to give you the best service you deserve. Our location has been a plus for many. Sounds as if you were able to enjoy the many restaurants and activities that Franklin and Greater Nashville has to offer. More 

Linden, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I travel to this hotel on business, which is typically at 4 day stay. The staff are friendly, the amenites are top notch and the resturant makes delicious meals. Area resturants are within easy walking distance and other points of interest are a short drive. Thanks!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We're excited to see that our services and amenities serve your business needs. Thank you for your frequent stays. Being close to restaurants, shopping, etc is important and we're glad we could provide you with all you need to enjoy your stay. Having a Starbucks, Dunkin Donuts, Thai and Indian Restaurant and a Walgreens in walking distance has been a... More 

Seattle, Washington
Top Contributor
536 reviews 536 reviews
52 hotel reviews
324 helpful votes 324 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in Franklin for business and stayed at the Hilton Garden Inn for a night. Price was very reasonable and room was fine. Easy to find from airport and lots of parking. I would highly recommend if you are looking for something affordable and easy.

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for choosing to stay with us recently on your business trip. We see many business travelers that comment about our good location and service. Safe travels. More 

New Hartford, Connecticut
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A perfect place to stay for a family wedding in Franklin. The staff went out of its way to make us comfortable, very accommodating - especially John at the front desk, and Chancer for breakfast. We hope to be back, and hopefully we can stay longer. Thank you!

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We certainly enjoy hosting many wedding parties and appreciate your business. Weddings are such a great time to reconnect with friends and family. We'll be sure to let John and Chancer about your comments as well. Can't wait to be your host hotel again. More 

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