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All 20 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067
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84%
Ranked #3 of 20 Hotels in Franklin
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
Funtoschool Huntsville, AL
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276 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Huntsville, AL
Contributor
20 reviews 20 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a nice area close to restaurants and shopping, hotel was nice and clean. I have stayed at dozens of Hilton properties and this fits in top 1/3 for accomodations, but bottom 1/3 for service. Wrong key, room was changed from one I requested to another (no explanation), was given only one breakfast voucher, when I went down to... More

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Fishers, Indiana
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Overall, the hotel was wonderful. We were able to park near the door, the luggage cart was smaller and easier to maneuver than most, the front desk clerk greeted me warmly and was very friendly and helpful, and the room was nicely appointed and fairly spacious. My only complaint is with the pillows, but it's a significant one. In order... More

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Crawley, United Kingdom
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here when on a business trip - the rooms are nice enough and clean, bright, modern. I wouldn't bother with the spa bath rooms - the bath is in the bedroom and is really not worth it at all..... Staff were very friendly, but at a Garden Inn I'd expect breakfast to be included, especially when it wasn't... More

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New Orleans, Louisiana
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice, newer hotel. Wonderful staff; smiling, very friendly and also accommodating when I needed to extend my visit for 1 night. Great location too - lots of eateries within a couple of miles and several within walking distance. Decent television. Very nice bed, comfortable, great sleep! Only downside for me is the "smaller than it could be" countertop in... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the comments. Please be our guests again very soon. More

Florence, AL, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The entire staff was extremely courteous and accommodating for our every need. We enjoyed our stay and felt welcomed by the staff. We were staying at the Hilton Garden Inn for a Marriage Retreat of our home church. The meals were delicious and hospitality of the entire staff was very gracious.

Review collected in partnership with Hilton Garden Inn

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Springfield, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Only issue was the TV. Frequently had to power off (unplug) to get sound to work. Otherwise, the hotel is very nice, the staff excellent. I travel to this location every week and have contracted rates. Even though the prices vary week-to-week, the staff ensures I always receive the contracted rate. It is in a nice location, close to stores... More

Review collected in partnership with Hilton Garden Inn

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We are sorry about the television issue, the hotel recently upgraded our televison services to provide more channel options for our guests. We are working out a few technical issues with a few stubborn televisions. We appreciate your patience. So glad you took the time to share your comments. Thank you for being our guest. Come back again soon. More

Mobile, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is an above average Garden Inn property. Great location; the breakfast staff are worth the stay. Make sure that you have breakfast with them--great made-to-order omelettes, sausage gravy and biscuits, and more. The rooms are quiet and comfortable.

Review collected in partnership with Hilton Garden Inn

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the kind comments regarding our breakfast. We do offer an extensive breakfast buffet with some wonderful choices to get your day started right! We look forward to seeing you again soon. More

East TN
Top Contributor
115 reviews 115 reviews
88 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You won't be disappointed at this location. Hilton training has to be among the best in the industry. Customer friendly welcome, great service, clean rooms and a location for experiencing the area. Close to Franklin, the entertainment of Nashville and beautiful scenery/history.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you so much. Our hotel team really appreciates your comments. We all try very hard to make our hotel a home away from home. Please be our guest again soon to Franklin. More

Poplar Grove, IL
Top Contributor
128 reviews 128 reviews
39 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived earlier than published check-in. That was no problem for the front desk. They were most hospitable. During our stay there were a few problems with our room but the staff responded quickly and hospitably. Our room was cleaned thoroughly each day without interference. My only complaint is that there is no channel guide either on screen or in... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the kind words. Our team really apprecites your time. Please be our guest again soon. More

Stevenson Ranch
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great staff and service! The hotel is very clean and modern. It has everything you could need. Additionally, it's close to several restaurants and shopping. Top notch location with an outstanding breakfast.!

Review collected in partnership with Hilton Garden Inn

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the Best news today! We really apprecite your comments. More

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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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