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Hilton Garden Inn Nashville Franklin / Cool Spring

Certificate of Excellence
GreenLeadersGold level
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9150 Carothers Parkway, Franklin, TN 37067
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Hilton Garden Inn Nashville Franklin / Cool Spring
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Ranked #3 of 21 Hotels in Franklin
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 5 days ago
Rashid G Atlanta, United States
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359 reviews from our community

Traveler rating
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    37
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    7
See reviews for
101
74
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126
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed with Hilton Garden Inn in Franklin for eight days due to business. From the time I step in the door for check-in, until the time I left, I was provide superior customer service. As a Diamond member that is what I expect. Great job!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We enjoyed being your host hotel for the extended time you were in Franklin. From the front desk to the breakfast we are proud that we provided you with the best service you deserve. Chancer does a great job with the hot cooked to order breakfast and strives to do better with each guest. Can't wait to be your host... More 

Loudon, Tennessee, Usa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This Hilton Garden Inn is clean, comfortable and in close proximity to Nashville shopping, restaurants, entertainment, historical points of interest, etc. I wouldn't want to stay anywhere else in the Nashville area!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your recent review about the hotel and the location. We are excited to be in the middle of great shopping and many restaurants. We hope your travels return you to Franklin and our hotel again soon. More 

2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Add this hotel to your list when thinking about staying in the Nashville Area. Chance was very friendly and cooked our breakfast to order. We came to breakfast late so some items were running low especially condiments for the oatmeal which was lukewarm at best. Everything else was great. Jennifer kept the coffee cups filled with hot coffee and checked... More 

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review definitely made our day. We are passionate about providing great service at every opportunity and learn from each new comment. Thank you for being our guest and we look forward to your return visit. More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Chance and Jennifer did a great job accommodating my family. This property is my usual stop during business runs, and made my family feel at home. Breakfast was quick and as ordered, as usual. Thank you guys for your hard work! We will be back and I recommend this property to anyone.

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate your recent review and are excited we served your business and family needs well. It's great that you had an opportunity to enjoy the Hot Cooked to Order Breakfast and meet Chancer and Jennifer. They do work hard to give you the best service you deserve. Can't wait to be your host hotel again. More 

Philadelphia, Pennsylvania, United States
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was very clean and well serviced. Front desk staff were nice and very helpful when I needed advice on where to pick up last minute equipment for a wedding. Their breakfast consisted of items you could grab and go with, or order waffles, pancakes, french toast, eggs, meat and potatoes. Tasty enough. However, on Sunday, it closed an hour... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your recent review and comments about our front desk team. We work hard to give you the best service you deserve and will look into the issue at breakfast and the bar. We were not aware of any changes in hours and will address accordingly. We look forward to being your host hotel again. More 

Edwardsville, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is located very conveniently to everything in the Cool Springs area, but out of major traffic. It is clean and the staff is helpful. I would recommend the hotel. The only complaint was the indoor pool water was extremely cold.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate your kind words about the hotels location, staff, etc. We will look into the pool temperature as well. Thank you again for your review. More 

Richmond, VA, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel will charge you days after you left for something that you never received and after almost a week, I am still waiting on a credit. They won't return my call from a manager about this illegal charge. They admit they made a mistake and charged me 4 days later but still no refund. They were none existent at... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We take your review seriously and want to know more about the specifics of your stay and work through them. If it was a credit or debit card, we work through your bank on the adjustments and are on their timeline. We have a Satisfaction Promise and want to discuss this with you and earn your business again. You can... More 

Hazel Green, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Hotel is Nice, Clean and friendly. Amenities are above Average, Lobby area comfy and nicely equipped, Breakfast was Nice especially on Sunday. Staff was very friendly and helpful. Chance the cook for breakfast was pleasant. Only complaints room a little small and Beds AWFUL. Hardest I ever tried to sleep on.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your recent review and acknowledgement of Chancer in our Garden Grille. We strive to give you the best service and good nights sleep you deserve. I do want to know more about which room you were in so we can look into the bed further in case it was the Garden Sleeper Bed and we can make... More 

Top Contributor
78 reviews 78 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the rooms are very clean, spacious, quiet. Bed is comfortable. staff service is courteous, always smiling and willing to help. the hotel is very informal and friendly. Breakfast is a little bit under expectations in terms of variety, but everything is good and well cooked. A special thanks to Chance and Jennifer.

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your review. We're glad we exceeded your expectations in many areas. Chancer and Jennifer certainly do a great job. In regards to our Garden Grille Breakfast offerings, we do offer the following: cmelettes cooked to order, scrambled eggs, sausage, bacon, biscuits and gravy, belgium waffles, pancakes, assorted cereals, oatmeal, breakfast pastries, fresh fruits, yogurts, milk, juices, coffee,... More 

Columbia, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Chance cooked us up some great omelet. Unlike most, he asked how many egg omelet we wanted. He also had real sausage gravy! Awesome! Jennifer was our server and kept some excellent coffee flowing. Thanks for the great breakfast experience! Steve Wilson

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review really made our day. Thank you for acknowledging Chancer and Jennifer for their wonderful service. Our Hot Cooked to Order Breakfast in the Garden Grille has been a favorite to many guests. We look forward to your return and fixing up another great omelette. More 

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