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All 20 Franklin hotels

Residence Inn by Marriott Franklin Cool Springs

3.0 of 5 Hotel   |   2009 Meridian Blvd., Franklin, TN 37067
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Residence Inn by Marriott Franklin Cool Springs
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95%
Ranked #2 of 20 hotels in Franklin
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 31, 2014
P0nomo Atlanta, Georgia
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181 people have reviewed this hotel

Traveler rating
    145
    27
    4
    1
    4
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70
37
6
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Residence Inn by Marriott Franklin Cool Springs
See the most recent reviews
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2014

I travel often as a consultant, and have certainly stayed at many Residence Inns around the country. This location in particular, albeit secluded proved to be one of my best stays within the Marriott Residence Inn brand. I do not always submit reviews for hotels stays, but I felt compelled to acknowledge the splendor of this property and it's personnel.... More

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear P0nomo, What a phenomenal review! Thank you for taking the time to do so- Mary is one of our brightest stars and is loved by the guests and her colleagues alike. I am glad you had the opportunity to acquaint yourself with her and I will gladly pass along your compliments. Have safe travels and we hope to see... More

Nashville
Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 21, 2014

My family (wife and 2 kids) had a little Staycation at the Residence Inn. Our sprinkler line busted and flooded our house so our insurance company put us up in a 2 bedroom suite. We stayed here for about a week. Upon arriving, we spotted a fire truck at the hotel as their sprinkler line near the entrance busted too.... More

Was this review helpful? Yes
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Mrlyn101, Hello from Franklin! Thank you for taking the time to comment regarding your previous stay with us- yes it was shocking that we had pipes burst (especially as we were accommodating guests who were fleeing the same issue!). Please let us know if we can ever be of future service! Sincerely, David 615-778-0002 More

Nashville, Tennessee
Contributor
20 reviews 20 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 13, 2013

As usual, my staying in a Residence Inn was Excellent, Here Front Desk people, Cleaning Crew and Restaurant/Breakfast Crew are extremely efficient and proactive! I do plan to return here in future since quality is so High here!

Was this review helpful? Yes 2
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Flavioloso, Thank you for your response! We are so happy to hear that you enjoyed your stay with us and look forward to seeing you again soon! I will share your responses with my team! Sincerely, David Norman 615-778-0002 More

Vernon Hills, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2013

As a Platinum Elite member, I have stayed in many, many Marriotts. Residence Inns had always left me cold--they were dingy, sketchy and poorly maintained. I really didn't want to stay here--but it was the only pet-friendly Marriott nearby AND an ice storm was approaching. I wasn't expecting anything beyond surly service, a dirty room and a gross night. And... More

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Springboards, Thank you so much for taking the time to comment on your experience with us- we are thrilled to have changed your perception of the Residence Inn brand and look forward to impressing you each and every time you visit! Have safe travels and we'll see you again soon! Sincerely, David Norman 615-778-0002 More

Seminary, Mississippi, United States
Top Contributor
60 reviews 60 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 10, 2013 via mobile

This hotel has it all. I will always try to stay here. Very friendly staff and very comfortable clean rooms. Breakfast and dinner Provided. Full kitchen with dining table, living room and private bedroom. This truly is a home away from home. You wont be disappointed if you stay here during your visit to Franklin.

Was this review helpful? Yes 2
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Terry T, Thank you for choosing the Residence Inn Franklin! We are proud to be your home away from home and look forward to welcoming you back in the very near future! I'll be happy to share your comments with my team- thank you again! Sincerely, David Norman 615-778-0002 More

Louisville, Kentucky
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed December 5, 2013

Nice hotel at a reasonable price. Accommodations where nice and quiet. The bed was comfortable. Front staff was a bit flat, but efficient and productive. No complaints and I would definitely stay here again if I was able to secure the same price.

Was this review helpful? Yes
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Lindseyree, Hello from Franklin! Thank you for your note- I'm happy to read that you enjoyed your stay and experience with us! Sincerely, David Norman 615-778-0002 More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 3, 2013

Recent visit December 2013 was awful. Room was dirty and old looking even though it's only a four-year-old hotel. A wall was all scuffed up with black marks That I cannot believe was not painted. Carpet look dingy and dirty And my biggest problem was the air conditioner didn't work. My room was hot and muggy and I informed the... More

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FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Goodfood212, I am sorry to hear that your stay was less than perfect with us- please call at your convenience to discuss (with me or our GM- TJ Angeleno) so that we can identify a way to rectify your experience with us. Thank you, David Norman 615-778-0002 More

Lawrenceville, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

Our family of four (including two teenage girls) had a great experience at the Residence Inn. The front counter associate Tara was a dream to work with. We just came in from a 14 hour drive. She greeted us with a friendly smile and made us feel so welcome. The hotel is super clean, quiet, and bed was so comfortable.

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Jeffrey D, We appreciate your time and for reviewing your experience with us- Tara is one of our stars and will be thrilled to read your comments! Have safe travels and we hope to see you again soon! Sincerely, David Norman 615-778-0002 More

Indiana
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2013

This was our first stay at a Residence Inn. We loved this property. The room was spacious, comfortable and super clean. The locations was convenient, in a very upscale area. The staff was very friendly and accommodating. All in all we enjoyed our stay and will definitely return.

Was this review helpful? Yes
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear McPulsfort, Greetings from Franklin! Thank you for taking the time to comment on TripAdvisor regarding your previous stay. I'm happy to pass your comments on to the team and look forward to seeing you again soon! Sincerely, David Norman 615-778-0002 More

New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

So impressed with how welcome the TEAM at this property made me feel as well as how fresh and clean all was throughout the hotel. Travel almost every week so have lots of hotel experience, Kudos to this TEAM and the management who were also very welcoming!

Was this review helpful? Yes
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear NoPlaceLikeHome5678, Thank you for your response! I'm very happy to be a part of our awesome and amazing award-winning team at the Residence Inn! :) I'm happy to send this comment to my colleagues and look forward to wow-ing you again in the near future! Sincerely, David Norman 615-778-0002 More

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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin
Address: 2009 Meridian Blvd., Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Franklin
#2 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Official Description (provided by the hotel):
The newest smoke-free extended-stay hotel in historic Franklin, Tennessee. Your Residence Inn by Marriott is nestled in the rolling hills of central Tennessee just 25 minutes south of downtown Nashville. Visiting guests can enjoy a wide range of activities including Civil War battle sites, Antebellum Mansions, the Natchez Trace Parkway, antique stores, The factory shops and Arrington Vineyards. All this while enjoying a suite with a full-size kitchen, flat screen TV, High Speed Internet, indoor pool and a hot complimentary breakfast to start your day. Burn off some stress with a game of basketball on our exclusive Sport Court, work out in our fitness center or relax with a drink and light fare while you mix and mingle at our weekday (Mon-Thu) evening social event. Whether you're relocating or looking for a Nashville getaway, Residence Inn is your best choice for extended stays. We are also close to area businesses such as Nissan, Community Health Systems, Healthways & Verizon. ... more   less 
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