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All 20 Franklin hotels

Residence Inn by Marriott Franklin Cool Springs

3.0 of 5 Hotel   |   2009 Meridian Blvd., Franklin, TN 37067
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Ranked #2 of 20 Hotels in Franklin
Certificate of Excellence 2014
A recent review
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230 reviews from our community

Traveler rating
    182
    37
    5
    2
    4
See reviews for
90
46
7
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Whenever we're in the Franklin/Nashville area, we always stay here. Rooms are very clean, breakfast is great and they allow pets. Located in a very safe area with good access to local restaurants, shops, etc. Highly recommend.

Was this review helpful? Yes
Severna Park, Maryland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel for four night with our daughter, son in law and three grandkids. We had two rooms one a two bedroom suite and a second room a one bedroom suite. The rooms were great, roomy, clean and well furnished. Our check in was smooth and quick with the clerk being very helpful. But on the... More

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear towlem, Thank you for taking the time to respond regarding your recent stay. We couldn't agree with you more and wish to make things right for you- when you have the opportunity, please call our General Manager- TJ Angeleno (615-435-0497). Thank you, David Norman 615-778-0002 More

Marion, Illinois
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I just got back from a long weekend in Nashville and stayed at the RI in Franklin to get away from the hustle & bustle. The hotel was nice and quiet and served it's purpose reasonably well. We traveled with two younger children and the suite provided enough space that we didn't feel like we were sitting... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear ANR_78, Thank you for your note!! We appreciate you taking the time to respond on TripAdvisor regarding your recent stay. Have safe travels and we look forward to being your choice the next time you visit Franklin! Sincerely, David Norman 615-778-0002 More

Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is what you expect and want when starting at a Residence Inn. The rooms are clean, the beds are comfortable. Staff is especially friendly like so many in Nashville. There are a few restaurants in walking distance. Hallway temps were very cold as was breakfast area.

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear bethanycv, Hello from Franklin! Thank you for your review! I will happily pass this on to our team and share your enthusiasm about the staff at this property. Thank you again and please don't hesitate to reach out if I can ever be of future service. Sincerely, David Norman 615-778-0002 More

Grand Rapids, MI
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have always been RI fans, but this property took the prize. Everything we encountered was perfect. Everything from the staff, breakfast, room, the bed...all were outstanding! A special shout out to Todd at the front desk, as he was a perfect gentleman. He handled a difficult customer who was on the phone trying to get something for nothing with... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Let's_go_see_it!, Fantastic review- thank you! Todd is one of our superstars at the hotel- he will be thrilled to hear this! Have safe travels and we will see you soon!! Sincerely, David Norman 615-778-0002 More

Santa Fe, New Mexico
Top Contributor
94 reviews 94 reviews
11 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I just stayed here for five nights..visiting family in the area. It's location was good close to family and also close to restaurants, and to historic Franklin. Also, has a wonderful spa nearby which I took my mother to. The room was nice, the only problem that incurred here was housekeeping which didn't clean my room one day after I... More

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Susan S., Thank you for taking a moment to evaluate your stay with us on TripAdvisor. As we strive for perfection, we seek some additional feedback from you regarding your stay. I understand that TJ Angeleno, our General Manager, has responded to your Marriott Verified Review and we look forward to hearing from you so that we can discern... More

Franklin, Tennessee
1 review
4 of 5 stars Reviewed 3 weeks ago

The difference at this location is the staff. We were there for a little over 1 month. The room was adequate, we had a 1 bdrm, not sure if they offer a 2; for 2 adults, 1 child and 1 small dog. Complimentary bkfst was okay in appearance, waffles tasted a little sour consistently per my wife and daughter, I... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Paul B., We appreciate you taking the time to review your recent stay at the Residence Inn Franklin! I'm glad to read that you had an exceptional experience with our staff- we thank you and definitely look forward to taking care of you and your family on your next visit! Sincerely, David Norman 615-778-0002 More

Madison, Alabama
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 9, 2014

Friendly staff, clean room with good layout. Close to everything we wanted to see and do. There was some noise from other guests but it was not any worse than any other hotel in my experience. Would stay here again if needed.

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear DvdJnd, Thank you for your note! We enjoy seeing that you had a great time with us and look forward to hosting you during your next visit! Sincerely, David Norman 615-778-0002 More

Greensboro, North Carolina
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 27, 2014 via mobile

From the minute I walked up to the desk to the minute we walked out the door, the staff at this hotel were incredibly friendly and helpful. We were concerned about having two small children who can get noisy at bedtime, but they put us in a room near the elevator with a housekeeping room on one side to buffer... More

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Muttley1975, Hello from Franklin! Thank you for you nice compliments and your review- we consider ourselves to be a great family hotel- from the breakfast to the pool and sport court....we're happy to hear you had a great time! Please let me know if I can ever be of future service and have safe travels! Sincerely, David Norman 615-778-0002 More

Thiensville, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

Irene and her staff were the best. They would walk around during breakfast to welcome and see how we were doing. They always asked what we need. I will always stop at this hotel when coming to Nashville. The whole staff made us feel at home. Room 329 was our home for 4 from August 17 through the 22nd.

Was this review helpful? Yes
Norm27, Guest Relations Manager at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Kathy S., Thank you for your review!! Irene does an amazing job with us and is a wonderful AGM at the hotel :) We appreciate you taking the time and I will happily pass on your compliments. Sincerely, David Norman 615-943-8773 More

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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Address: 2009 Meridian Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Number of rooms: 124
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Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin

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