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Residence Inn by Marriott Franklin Cool Springs

3.0 of 5 2009 Meridian Blvd., Franklin, TN 37067
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Certificate of Excellence 2014
Residence Inn by Marriott Franklin Cool Springs
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Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
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256 reviews from our community

Traveler rating
    203
    40
    6
    2
    5
See reviews for
96
55
9
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Saint Louis, Missouri
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here for a few weeks for work and it was delightful. The staff is very friendly,helpful, and always smiling, especially Yohan (sp?) in the kitchen. He was very friendly and when he was working the kitchen everything was always very tidy, and never low on any of the food etc. Dinner options could be improved, but other than... More 

Was this review helpful? Yes
Richardson, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW

No complaints here. We only stayed 1 night, but everything was great. Staff very friendly and accommodating. I don't usually eat the biscuits and gravy in these types of hotels that serve breakfast, but this one was just like my grandmother's! Gotta love Tennessee.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

Customer service was friendly and helpful. Room was clean and comfy. Food was fresh, good variety. Loved the amenities in the room, the fridge, stove, standard size coffee pot, good size sink. The privacy of a door to the master bedroom was a nice touch. We were impressed, and will stay here again.

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear E8208BJwilliamh, Thank you for taking the time to review your recent stay with us! I'm happy to read that you've had a great experience at the hotel (and that you'll be coming back!) I'll gladly pass this on to the team and we look forward to seeing you on your return trip soon! Sincerely, David Norman 615-778-0002 More 

Knoxville, Tennessee
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk was very courteous and helpful in answering all of my questions. The room was also very clean and worked perfectly if you are going to be staying and working for a few days int he area. Having a fridge and kitchenette is also nice if you don't want to have to go out to eat every meal.... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Lauren W., I'm pumped to hear that you had a great experience with our wonderful staff at the Residence Inn Franklin! We take a lot of pride ensuring that all of our guests have a great experience- thank you for taking the time to review the hotel! Sincerely, David Norman 615-778-0002 More 

Windsor Locks, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed while visiting family at Thanksgiving. The lower price made it work for us but there are some improvements needed. The food staff did a poor job at replenishing the morning breakfast. Guests had to constantly point out items that had run out. Repeated complaints didn't change the situation. The front desk staff really shined for us. Although it... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Rilin C., Thank you for your review! We do our best to keep the breakfast fully stocked and filled, however, being that we maintain very high levels of occupancy (and that our guests typically all come down between 7:30-8:30 for breakfast) it does provide the staff with a challenge to continually keep things topped off. I appreciate you bringing... More 

Atlanta, Georgia
1 review
1 of 5 stars Reviewed 2 weeks ago

My experience was so bad here, that it actually inspired me to sign up to review just to warn others. Upon check-in, the staff set the tone when I overheard them complaining about another guest. That's unprofessional and fueled my reluctance to ask for any sort of assistance during my stay. I was surprised at how absolutely FILTHY the lobby... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Jeff, Please reach out to either me or our General Manager, TJ Angeleno, at your earliest convenience so that we can discuss and learn more about your experience. 615-778-0002. Thank you. David Norman 615-778-0002 More 

Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My first time staying in a Residence Inn and wont be my last. This is a great property for small family vacations or for a simple night away. This is a new property, which I like, so everything is up to date and clean. Our trip was a spur of the moment trip for my wife's birthday. We were welcomed... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Daniel B., Thank you for your wonderful review! This is great to hear and I'm glad that you and your wife had a terrific experience with us! Have a nice week and we look forward to celebrating with you again next year! Sincerely, David Norman 615-778-0002 More 

Montgomery, Texas
Top Contributor
73 reviews 73 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a week during Christmas while visiting family. Worked out great as they are pet friendly. Room was clean and nice. Staff went out of their way to make us feel welcome during Christmas. I got to breakfast late one morning and young man in charge offered to go and bring me out a plate of food.... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear GolfRocks1972, Thank you for an awesome review!! We're so happy to hear that you had a fantastic experience with us- I'm excited to pass this along to my team! Have a nice week and we hope to serve you again soon! Sincerely, David Norman 615-778-0002 More 

Springfield, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Passing through for the night, but was very impressed with the hotel. The staff was very friendly and the rooms were nice and clean. Breakfast was great with eggs, biscuits and gravy and waffles. Would highly recommend this hotel.

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear JJPInger, Hello from Franklin! Thank you for taking the time to comment regarding your recent stay. I'm happy to hear that you had the opportunity to enjoy our big breakfast buffet! :) Safe travels and we look forward to impressing you and your family again on your next visit! Sincerely, David Norman 615-778-0002 More 

Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stay one night in this hotel. Great location if you are traveling by I-75. And it was a cheap and variety restaurants close by. Also the location of this hotel looked pretty nice. We can't enjoy but this hotel will be in our list for future travels. Stuff was nice and attentative. The distribution and all the features of... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear 5Cargotravels, Thank you for your note!! I'm excited to share this with my team. Have a nice week and we hope to see you the next time you pass through town! Sincerely, David Norman 615-778-0002 More 

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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Address: 2009 Meridian Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Number of rooms: 124
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Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin
Hotel Style:
#1 Business Hotel in Franklin
#2 Family Hotel in Franklin
#2 Romantic Hotel in Franklin

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