We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn by Marriott Franklin Cool Springs

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
2009 Meridian Blvd., Franklin, TN 37067
Special Offer
Earn Rewards Points
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Residence Inn by Marriott Franklin Cool Springs
Professional photos View all
Browse nearby
Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
Share an Experience

270 reviews from our community

Traveler rating
    210
    45
    7
    3
    5
See reviews for
101
58
10
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (270)
  • Mar-May only
    (60)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (68)
All months
Columbus
Top Contributor
136 reviews 136 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed yesterday NEW

We travel a lot in my clan. And we spent a lot of nights with Marriott because we sure do love an extra room @ the Residence Inn, not to mention a fridge, a stove, etc. because as much as I love hot fried chicken, I can't eat every meal out no way. My husband and I are a Residence... More 

Was this review helpful? Yes
Murphy, North Carolina
Contributor
17 reviews 17 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We made reservations at the last minute after the previous hotel was unsatisfactory. Very nice area with lots of good restaurants. Pet friendly and it was so nice, clean, and quiet. We will definitely stay here again if we are in the area. Definitely recommend if you are traveling with family.

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear SHogsed, Thank you for your note! I'm so happy to see that you had a great stay with us and will gladly pass this on to my team. Thank you for taking the time to review the Residence Inn Franklin! Sincerely, David Norman 615-778-0002 More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was so nice and the price was great. It was very clean and spacious. It also had lots of amenities. The only downside is that we were there for Nashville which was kind of a long drive from the hotel. My kids loved the pool and room service

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Jennifer A., Thank you for taking the time to review your recent stay! I'm glad you had a great time and we look forward to seeing you next time! Sincerely, David Norman 615-778-0002 More 

Santa Fe, New Mexico
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a few issues when I stayed there and the General Manager kept his promise of making everything good for my next stay. It's in a good area with a nice spa near by and a few restaurants and it's a quiet area..my family lives very close by, so it's convenient for me. I appreciate when people take the... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Randy M., We appreciate you taking the time to comment with regards to your recent stay. TJ is a superb GM and will be thrilled to hear your compliments. Thank you for choosing the Residence Inn and we look forward to accommodating you in the future (spring is nearly here!). Thank you! David Norman 615-778-0002 More 

Tennessee, United States
Top Contributor
75 reviews 75 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Family of 4 enjoyed our room here. This is a quiet area at night and our 3rd floor room provided a nice, private, quiet rest. We had a two bedroom suite. It was clean and comfortable. We enjoyed being able to walk to several restaurants. The free breakfast was typical. Staff was very friendly and helpful. Lots of frequent business... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear DRL615, Hello from Franklin! Thank you for your review- we're happy to hear that you had an awesome experience with us. We look forward to seeing you again soon- let us know if we can ever be of assistance! Sincerely, David Norman 615-778-0002 More 

Bloomfield Hills, Michigan
Top Contributor
87 reviews 87 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent 3 nights in a two bedroom suite with my parents. I flew in from MI, my parents came in from NY and my sister from RI. The hotel staff were able to get us two rooms right down the hall from each other which was much appreciated. Everyone who worked at the hotel seemed to truly love their... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear MeganBeth4, What a nice review! Thank you for the compliments- and yes, we have a wonderful staff and team (and have won some great awards too!) I am excited to share your note with my colleagues. We are glad that you chose us for your recent stay and look forward to the opportunity to "wow" you again soon! Safe... More 

Peoria, Arizona
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Nashville and surrounding area was hit with some really, really cold icy weather two days before I arrived in Cool Springs. I entered the hotel, hungry, tired and very cold. That Wednesday night they had complementary Spaghetti, Salad and Beer on Tap. It was very good and welcome after a long, long day of travel. I was wishing for wine... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear KMRRDH, Thank you for taking the time to review your recent stay with us! I am happy to have read that you enjoyed the hotel amenities (and yes, I love wine too but we don't have the permits set up to offer that (in addition to beer)- have you visited Arrington Vineyards when you were in the area? It... More 

Prairie Village, Kansas
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 19, 2015

Great size space for us. The bed was very comfortable. We just wished we would have stayed downtown as it was closer to everthing we did. Breakfast was nice and the workers were very friendly and kept everything full. Plenty of parking and the kitchen area was a nice addition with working ice maker.

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Julie B., Thank you for your response! I'll pass on your compliments to the team. We look forward to seeing you again! Sincerely, David Norman 615-778-0002 More 

Kentucky
Contributor
17 reviews 17 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 18, 2015

We were in Franklin over Valentines Day weekend and stayed at the Residence Inn Cool Spring room 433. We moved to this room after the first room we were assigned to was not clean. Initially, i thought it was just the kitchen/dinning room chair. But then I went over to open the refrigerator and the door handle was not clean.... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear breaun, Thank you for your note- this is alarming, given our history of providing exceptional service and high standards of cleanliness. I have brought your comments to the attention of the General Manager- TJ Angeleno. At your convenience, please contact us so that we can get a better understanding of the details of your experience. Thank you, David Norman... More 

1 review
4 of 5 stars Reviewed February 8, 2015

Love the hotel just not the cable stations...NO AMC, which means NO Walking Dead! Staff couldn't be nicer but they seriously need to update there tv channels!!! Hotel stays pretty full so I would recommend top floor, they also allow pets.

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear RMartin500, Thank you for your review! I will pass your comments along and will see if we can add any additional channels. Thank you for choosing the Residence Inn and we look forward to seeing you next time! Sincerely, David Norman 615-778-0002 More 

Questions? Get answers from hotel staff and past guests. Ask a question

48 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
Room/suite (8)
Viewed
Dining (3)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (8)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question