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Residence Inn by Marriott Franklin Cool Springs

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2009 Meridian Blvd., Franklin, TN 37067
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Residence Inn by Marriott Franklin Cool Springs
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Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
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288 Reviews from our TripAdvisor Community

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Traveler rating
    219
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Franklin, Tennessee
1 review
3 of 5 stars Reviewed yesterday NEW

First, let me say that this is without a doubt one of the nicest and cleanest rooms I have ever stayed in. I have but one complaint, and it's a big one. Here's the problem. I'm tired and exhsusted; looking forward all day to a luxurious tub soak, only to check in and find out the room doesnt really have... More 

Was this review helpful? Yes
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped here as part of our travels down south. Wonderful accomodations. Brooke and Devon were the both very lovely and helpful young ladies behind the desk. Superb service. The breakfast was the single best free breakfast I've had at a Marriott property. I know what you are saying--you get what you pay for. Normally that is true. However, this... More 

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Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear majburt, Thank you for your positive review of your recent stay with us! I'm so happy to hear that you enjoyed your time at the Residence Inn Cool Springs, and I will make sure to share your comment with my team. See you next time you're in the area! More 

Santa Fe, New Mexico
Level Contributor
190 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visit my family in Franklin, and this is the third time I've stayed at the Residence Inn, and I must say the front desk crew they had working there were all top notch. The two ladies during the day..and Devon who I remembered from my last visit. I had a malfunction w/ my hair dryer and was on a... More 

Was this review helpful? Yes
Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear susan s, We appreciate you taking the time to tell us about your recent stay. Our front desk associates are phenomenal, and I'm glad to hear that they continue to take great care of your when you're in town. I will make sure to share your positive feedback with them. We hope to see you next time you're in... More 

Bolivar, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2015

My Mom and I have been coming to Nashville for the CMA Music Festival for 18 years and always look for the nicest hotel with the best price. We definitely found a hotel that we will stay at again! I have never had the experience that we had at this hotel anywhere else!! The staff was always very friendly anytime... More 

Was this review helpful? Yes
Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear X9758UGjennifers, CMA Fest is always such a fun weekend in and around Nashville, and we are so happy that you chose to stay at the Residence Inn Franklin for your trip this year. I'm glad to hear that you found our hotel to be clean, our team helpful, and our location convenient & quiet. We hope to see you... More 

Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015

My wife and I were looking for somewhere a little outside the hustle and bustle of Nashville to stay for our anniversary. We stumbled upon this hotel and are extremely glad we did. We were greeted at the door by Devon. This went above and beyond the normal staff and front desk. He allowed us to choose which floor we... More 

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Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Johnny W, We appreciate you taking the time to let us know how much you enjoyed your recent stay at the Residence Inn by Marriott in Franklin. I'm happy to hear that you found a new home away from home, and we look forward to welcoming you and wife again in the future! More 

Homewood, Alabama, United States
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 10, 2015

This is an extended stay hotel but we only stayed one night. The facility was fabulous and very clean. The room was a very large suite. Free breakfast was offered. The best part though was the staff. Devin, the gentleman working the desk when we checked in, was friendly and helpful in checking is in and offering suggestions for dinner!... More 

Was this review helpful? Yes
Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Melanie F, We agree - our front desk associate, Devon, is awesome! I will make sure to share your feedback with him. Thanks so much for reviewing our hotel! I'm so glad to hear that you enjoyed your stay, and we look forward to welcoming you back next time you're in Franklin/Cool Springs! More 

Spartanburg, South Carolina
Level Contributor
440 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed June 10, 2015 via mobile

I was only here overnight but it is a great property. Very nice lobby and check-in area. The rooms are good sized with a nice kitchen area, work space and cool closets. Good sized bathroom and plenty of amenities. It looks like it is a new property and very well maintained. The staff was very nice and friendly. I would... More 

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Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear adam-kelley, Thanks for your feedback regarding your most recent stay at Residence Inn Franklin Cool Springs! When I travel, having plenty of room and lots of amenties are on the top of my list when booking hotel rooms, so I can understand how having these available to you made all the difference in your time with us. We look... More 

Chicago, Illinois
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 27, 2015

We normally stay at the Courtyard at this same location but it was booked for the timeframe we wanted. We weren't disappointed in the Residence Inn. Same great location and the same warm welcome we were used to. We had a one king bed studio which was great. Lots of room, comfortable bed, good wifi and the mini kitchen which... More 

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Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Mary_Gums, I'm happy to hear that the Residence Inn by Marriott Franklin did not disappoint during your last trip to the area! Our front desk team takes great pride in providing a warm welcome to our guests, and I will make sure to share your feedback with them. We'll see you next time you're in the area! More 

Madison, Wisconsin
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 19, 2015

Stayed here for 5 nights, it was to be longer and if I come back to the Memphis area this would be high on my list of hotels. I had an issue with a guest having dogs, and it was handled discretely and I did not hear the dogs again even though they were still there. Todd at the front... More 

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Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Eric J, We appreciate your review of the Residence Inn by Marriott in Franklin / Cool Springs. We are committed to making our guests stay as pleasant as possible, so I'm glad to hear that your concern was corrected in an efficient manner. I will make sure to share your kind words with Todd and our entire team. Thanks... More 

Franklin, Tennessee
1 review
4 of 5 stars Reviewed May 16, 2015

Continuous excellence is the only phrase that qualifies how notable personnel here perpetuate their obvious and genuine desire to make feel welcome and, in the manner of a friend that cares, seek to meet their needs. Such as, the manager Devann, who was graciously on hand to transport me to obtain a rented car and is much appreciated, with a... More 

Was this review helpful? Yes
Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Another T, Thank you so much for taking the time to review your recent stay at Residence Inn by Marriott Franklin. I'm so glad to hear that you enjoyed your stay and that you found our team to be helpful and courteous! I will make sure to share your kind words with each of them, and we look forward... More 

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