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Residence Inn by Marriott Franklin Cool Springs

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2009 Meridian Blvd., Franklin, TN 37067
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Residence Inn by Marriott Franklin Cool Springs
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Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
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280 reviews from our community

Traveler rating
    214
    51
    7
    3
    5
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103
61
11
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago, Illinois
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We normally stay at the Courtyard at this same location but it was booked for the timeframe we wanted. We weren't disappointed in the Residence Inn. Same great location and the same warm welcome we were used to. We had a one king bed studio which was great. Lots of room, comfortable bed, good wifi and the mini kitchen which... More 

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Madison, Wisconsin
Top Contributor
55 reviews 55 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights, it was to be longer and if I come back to the Memphis area this would be high on my list of hotels. I had an issue with a guest having dogs, and it was handled discretely and I did not hear the dogs again even though they were still there. Todd at the front... More 

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Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Eric J, We appreciate your review of the Residence Inn by Marriott in Franklin / Cool Springs. We are committed to making our guests stay as pleasant as possible, so I'm glad to hear that your concern was corrected in an efficient manner. I will make sure to share your kind words with Todd and our entire team. Thanks... More 

Franklin, Tennessee
1 review
4 of 5 stars Reviewed 2 weeks ago

Continuous excellence is the only phrase that qualifies how notable personnel here perpetuate their obvious and genuine desire to make feel welcome and, in the manner of a friend that cares, seek to meet their needs. Such as, the manager Devann, who was graciously on hand to transport me to obtain a rented car and is much appreciated, with a... More 

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Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Another T, Thank you so much for taking the time to review your recent stay at Residence Inn by Marriott Franklin. I'm so glad to hear that you enjoyed your stay and that you found our team to be helpful and courteous! I will make sure to share your kind words with each of them, and we look forward... More 

Bartonville, Texas
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my third stay at the Residence Inn Cool Springs, and overall it was a good experience. Unfortunately, an issue with smokers smoking just outside the side entrance to the hotel tarnished my experience and was a real inconvenience, especially traveling with a dog. The Residence Inn is a non-smoking hotel, which I appreciate. Unfortunately, management has posted a... More 

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Jonesboro, Arkansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel on 05/02/2015 for one night. This hotel is located off the interstate in a business district with a few retail outlets. The area felt upscale and on the nicer side. We were greeted by Brook who was very helpful and informative. The entrance was clean and inviting. Our room was located on the 4th floor. Once... More 

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Franklin, Tennessee
1 review
4 of 5 stars Reviewed 4 weeks ago

A nice property, in a desired location to inhabit, eat and experience the area of Cool Springs Franklin; however, the personnel is no less than highly intelligent, astute, congenial and concilliatory (which is the best phrasing to really invoke my experience, with persons that go out of their way to ensure a guest feels truly welcome, who exhibit a genuine... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

Booked a two bedroom suite and stayed for 8 nights. The room comfortably fit 5 people. Very nice amenities without breaking the bank. Loved the continental breakfast each morning which also helps you save money. Lovely staff that are always available for assistance.

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Atlanta, Georgia
Top Contributor
69 reviews 69 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A weekend at the Residence Inn in Franklin was delightful. The accommodations were great--a studio suite, which has a full kitchen, nice sitting and eating area, nice vanity area and good closet. Everything was attractive and worked well except the WiFi, which they explained was for "business laptops," which made no sense to us. Finally a man from the front... More 

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Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2015

Stayed here for five days on the second leg of our 1st vacation to Tennessee. We were initially weary due to the fact they allow pets. I have sleeping issues. On the positive note the pets never gave us a problem. The suite was very roomy and staff were friendly. There were a few minor issues. They said they would... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Audra C., Thank you for your review! I have passed your comments/compliments/suggestions on to the respective department and we look forward to providing you with an excellent experience next time. We have a legendary team here and I am confident that we can do it! Sincerely, David Norman 615-778-0002 More 

Spring Hill, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 13, 2015

We were displaced by an ice storm and relocated to this Inn for 8 days. We had just returned from a cruise and were amazed: the staff here seemed to have been trained by the same people who train cruise staff. They were unfailingly polite, remembered your name and any information you shared with them, knew your preferences and went... More 

Was this review helpful? Yes 2
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Patrick M., Hello from Franklin! We are so happy that we made the best of your situation and hope that you are back to normal with your housing situation. We're always happy to be your home away from home and look forward to seeing you under much better circumstances in the future! I'm happy to pass on your compliments... More 

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