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All 20 Franklin hotels

Residence Inn by Marriott Franklin Cool Springs

3.0 of 5 Hotel   |   2009 Meridian Blvd., Franklin, TN 37067
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Residence Inn by Marriott Franklin Cool Springs
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95%
Ranked #2 of 20 hotels in Franklin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Nichole D Prattville, Alabama, United States
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180 people have reviewed this hotel

Traveler rating
    144
    27
    4
    1
    4
See reviews for
70
36
6
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Prattville, Alabama, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed here on a Rewards stay with my family and all I can say is "WOW!" From our check in and upgrade by Tara, to the pool, and the evening reception and breakfast, this is one of the best hotel properties I've ever visited. Although we have family in Nashville, the Residence Inn makes us want to forego the... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Nichole, Thank you for your response! This is wonderful to hear - I'm happy to share with the team and we definitely look forward to seeing you next time you visit your family! Please don't hesitate to reach out if I can ever be of assistance! Sincerely, David Norman 615-778-0002 More

Asheville, North Carolina
Contributor
19 reviews 19 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I checked in with Devon- very friendly and accommodating. They put me in the room I requested as I was traveling with my elderly dog. I had needed some yogurt in the evening for her as I had forgotten to bring some from home. Devon said the evening reception was getting ready to start and that all I had to... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear WNC G, Thank you for your great note! Devon is one of our new stars at the hotel- he will be thrilled to read your comments. We are very happy to see that you enjoyed your stay with us and are proud to be a leader in this area, both in product and in service. We look forward to... More

Senoia, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

I had a minor customer service issue due to a series of chaotic events and my OWN negligence. Irene, the Manager, treated me with amazing customer service and helped me get things worked out. Thanks Irene for making me a loyal customer of the Marriott Brand!

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Brittany, Thank you for taking the time to review us on TripAdvisor. Irene is our fabulous AGM and does a wonderful job taking care of our guests- I'm so happy to see this and will gladly pass your comments on! Have safe travels and we hope to see you soon! Sincerely, David Norman 615-778-0002 More

Burlington, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Just wanted to thank ALL the staff at this hotel!! We had an awesome experience with your entire staff! From house keeping (working hard to get us into our rooms slightly early) to breakfast/meal people making sure we were well fed, and taken care off, to front desk staff always asking if everything was to our liking, to managers making... More

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Sue, Hello from Franklin! I'm super pumped to read your review, full of praise of the amazing team that I have here at the Residence Inn Franklin. We are glad that you had a wonderful time with us- please let your friends at Dave Ramsey know about your experience- they're a great partner of ours! :) Have a great... More

Ohio
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 6, 2014

This is a lovely hotel in a busy area, which made it a bit challenging to get into, but I'm glad we did. The room was quiet, attractively furnished, comfortable and nicely laid out, with lots of electrical outlets for our toys and good lighting. The kitchen was well equipped. We stayed in a handicap-accessible king studio, which was plenty... More

Was this review helpful? Yes
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear OhioLinda, Thank you for your fantastic response! We thank you for choosing us while visiting the area :) We're happy that you enjoyed the hotel and had a nice experience with the staff. We look forward to seeing you again soon! Sincerely, David 615-778-0002 More

Den Bosch, The Netherlands
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2014

This is the first time staying in the Residence Inn Coold Springs Franklin. This is by far the best hotel I ever visited during a business trip. The room makes you feel at home at the moment you enter the room. Kitchen, desk to work, free internet without having to enter codes, a cautch, kingsize bed, proper badroom, kitchen table... More

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Chris H., We are happy to hear that you chose us for your accommodations while visiting from Holland! Thank you for your great comments- we look forward to being your home away from home again soon! Sincerely, David 615-778-0002 More

Memphis, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2014

My husband and I went to Franklin, TN on business and stayed at this hotel Valentine's weekend. It was the most comfortable room I've ever had when traveling. The bed was comfy; the room was clean; loved having the sparkling clean kitchen; the indoor pool and spa were great; and everyone we had contact with from the hotel was friendly,... More

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Jennifer LE, We are thrilled that we were your Valentines Day getaway! :) So pumped to hear you had a wonderful stay with us. Thank you for taking the time to comment- see you again soon!! Sincerely, David 615-778-0002 More

Dallas, GA
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2014

I stayed here over a four day period in January 2014 while on business travel. The hotel is conveniently located to multiple office parks, restaurants, and shopping centers. The Lobby is clean and warm with a large fireplace right as you walk in. Very nice as it was around 10 degrees outside when we arrived! The rooms were nice and... More

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear DrizztD, Thank you for taking the time to comment on your recent stay with us! I am glad to hear about your positive experience and will definitely forward your comments to the desk team as this will most definitely be a learning experience. I appreciate your bringing this to my attention and hope you choose us for a future... More

Daufuskie Island, South Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2014

By far my favorite residence inn thus far. Everything was pristine and perfect! I will say it was a tad pricey (we had an additional $100 pet fee) but you get what you pay for! Would definitely stay here again!

Was this review helpful? Yes
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear elk137, Thank you for choosing the award-winning Residence Inn Franklin! We're happy that you had a fantastic stay with us and look forward to the opportunity to "wow" you again! :) Sincerely, David 615-778-0002 More

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2014

I travel often as a consultant, and have certainly stayed at many Residence Inns around the country. This location in particular, albeit secluded proved to be one of my best stays within the Marriott Residence Inn brand. I do not always submit reviews for hotels stays, but I felt compelled to acknowledge the splendor of this property and it's personnel.... More

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear P0nomo, What a phenomenal review! Thank you for taking the time to do so- Mary is one of our brightest stars and is loved by the guests and her colleagues alike. I am glad you had the opportunity to acquaint yourself with her and I will gladly pass along your compliments. Have safe travels and we hope to see... More

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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin
Address: 2009 Meridian Blvd., Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Franklin
#2 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Official Description (provided by the hotel):
The newest smoke-free extended-stay hotel in historic Franklin, Tennessee. Your Residence Inn by Marriott is nestled in the rolling hills of central Tennessee just 25 minutes south of downtown Nashville. Visiting guests can enjoy a wide range of activities including Civil War battle sites, Antebellum Mansions, the Natchez Trace Parkway, antique stores, The factory shops and Arrington Vineyards. All this while enjoying a suite with a full-size kitchen, flat screen TV, High Speed Internet, indoor pool and a hot complimentary breakfast to start your day. Burn off some stress with a game of basketball on our exclusive Sport Court, work out in our fitness center or relax with a drink and light fare while you mix and mingle at our weekday (Mon-Thu) evening social event. Whether you're relocating or looking for a Nashville getaway, Residence Inn is your best choice for extended stays. We are also close to area businesses such as Nissan, Community Health Systems, Healthways & Verizon. ... more   less 
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