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Residence Inn by Marriott Franklin Cool Springs

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2009 Meridian Blvd., Franklin, TN 37067
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Residence Inn by Marriott Franklin Cool Springs
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Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
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271 reviews from our community

Traveler rating
    211
    45
    7
    3
    5
See reviews for
102
58
10
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Spring Hill, United States
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 6 days ago NEW

We were displaced by an ice storm and relocated to this Inn for 8 days. We had just returned from a cruise and were amazed: the staff here seemed to have been trained by the same people who train cruise staff. They were unfailingly polite, remembered your name and any information you shared with them, knew your preferences and went... More 

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Columbus
Top Contributor
139 reviews 139 reviews
31 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We travel a lot in my clan. And we spent a lot of nights with Marriott because we sure do love an extra room @ the Residence Inn, not to mention a fridge, a stove, etc. because as much as I love hot fried chicken, I can't eat every meal out no way. My husband and I are a Residence... More 

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Murphy, North Carolina
Senior Contributor
23 reviews 23 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 10, 2015

We made reservations at the last minute after the previous hotel was unsatisfactory. Very nice area with lots of good restaurants. Pet friendly and it was so nice, clean, and quiet. We will definitely stay here again if we are in the area. Definitely recommend if you are traveling with family.

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear SHogsed, Thank you for your note! I'm so happy to see that you had a great stay with us and will gladly pass this on to my team. Thank you for taking the time to review the Residence Inn Franklin! Sincerely, David Norman 615-778-0002 More 

2 reviews
5 of 5 stars Reviewed March 7, 2015

This hotel was so nice and the price was great. It was very clean and spacious. It also had lots of amenities. The only downside is that we were there for Nashville which was kind of a long drive from the hotel. My kids loved the pool and room service

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Jennifer A., Thank you for taking the time to review your recent stay! I'm glad you had a great time and we look forward to seeing you next time! Sincerely, David Norman 615-778-0002 More 

Santa Fe, New Mexico
Contributor
16 reviews 16 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 6, 2015

I had a few issues when I stayed there and the General Manager kept his promise of making everything good for my next stay. It's in a good area with a nice spa near by and a few restaurants and it's a quiet area..my family lives very close by, so it's convenient for me. I appreciate when people take the... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Randy M., We appreciate you taking the time to comment with regards to your recent stay. TJ is a superb GM and will be thrilled to hear your compliments. Thank you for choosing the Residence Inn and we look forward to accommodating you in the future (spring is nearly here!). Thank you! David Norman 615-778-0002 More 

Tennessee, United States
Top Contributor
75 reviews 75 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 1, 2015

Family of 4 enjoyed our room here. This is a quiet area at night and our 3rd floor room provided a nice, private, quiet rest. We had a two bedroom suite. It was clean and comfortable. We enjoyed being able to walk to several restaurants. The free breakfast was typical. Staff was very friendly and helpful. Lots of frequent business... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear DRL615, Hello from Franklin! Thank you for your review- we're happy to hear that you had an awesome experience with us. We look forward to seeing you again soon- let us know if we can ever be of assistance! Sincerely, David Norman 615-778-0002 More 

Bloomfield Hills, Michigan
Top Contributor
87 reviews 87 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 25, 2015

I spent 3 nights in a two bedroom suite with my parents. I flew in from MI, my parents came in from NY and my sister from RI. The hotel staff were able to get us two rooms right down the hall from each other which was much appreciated. Everyone who worked at the hotel seemed to truly love their... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear MeganBeth4, What a nice review! Thank you for the compliments- and yes, we have a wonderful staff and team (and have won some great awards too!) I am excited to share your note with my colleagues. We are glad that you chose us for your recent stay and look forward to the opportunity to "wow" you again soon! Safe... More 

Peoria, Arizona
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 23, 2015

Nashville and surrounding area was hit with some really, really cold icy weather two days before I arrived in Cool Springs. I entered the hotel, hungry, tired and very cold. That Wednesday night they had complementary Spaghetti, Salad and Beer on Tap. It was very good and welcome after a long, long day of travel. I was wishing for wine... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear KMRRDH, Thank you for taking the time to review your recent stay with us! I am happy to have read that you enjoyed the hotel amenities (and yes, I love wine too but we don't have the permits set up to offer that (in addition to beer)- have you visited Arrington Vineyards when you were in the area? It... More 

Prairie Village, Kansas
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 19, 2015

Great size space for us. The bed was very comfortable. We just wished we would have stayed downtown as it was closer to everthing we did. Breakfast was nice and the workers were very friendly and kept everything full. Plenty of parking and the kitchen area was a nice addition with working ice maker.

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Julie B., Thank you for your response! I'll pass on your compliments to the team. We look forward to seeing you again! Sincerely, David Norman 615-778-0002 More 

Kentucky
Contributor
17 reviews 17 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 18, 2015

We were in Franklin over Valentines Day weekend and stayed at the Residence Inn Cool Spring room 433. We moved to this room after the first room we were assigned to was not clean. Initially, i thought it was just the kitchen/dinning room chair. But then I went over to open the refrigerator and the door handle was not clean.... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear breaun, Thank you for your note- this is alarming, given our history of providing exceptional service and high standards of cleanliness. I have brought your comments to the attention of the General Manager- TJ Angeleno. At your convenience, please contact us so that we can get a better understanding of the details of your experience. Thank you, David Norman... More 

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