We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn by Marriott Franklin Cool Springs

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
2009 Meridian Blvd., Franklin, TN 37067
Special Offer
Earn Rewards Points
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Residence Inn by Marriott Franklin Cool Springs
View Map
Add Photo Write a Review

293 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    222
    54
    8
    3
    6
See reviews for
108
63
13
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (293)
  • Mar-May only
    (70)
  • Jun-Aug only
    (87)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (68)
All months
Prestonsburg, Kentucky
Level Contributor
94 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

Checked in with five friends. Check in was smooth and the lady behind the counter was very nice. Immediately saw that this was going to be nice. Beautiful lobby, breakfast area, and very clean. Our room overlooked the parking lot and had two bedrooms and two bathrooms. Room was spotless! Beds were comfortable. WiFi was good. Breakfast has a nice... More 

Was this review helpful? Yes
Level Contributor
12 reviews
5 of 5 stars Reviewed 3 days ago NEW

Took advantage of room service! The staff is very friendly and helpful. Loved the room. The suite was very quite, spacious, the beds are comfortable, Paul Mitchell products, and plenty of everything in the suite. Great location. I recommend this hotel!

Was this review helpful? Yes
Troy, Ohio
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great front desk staff. They were very attentive to our needs. Over a very clean hotel. My husband and I plan to bring the kids next time we visit due to the large size of the rooms. Loved our stay there and the Cool Springs Area.

Was this review helpful? Yes
Winfield, Illinois
1 review
1 of 5 stars Reviewed 3 weeks ago

We were taking my son to school at the University of Alabama - driving from Chicago usually stay in Brentwood but decided to give Franklin a try - big mistake! We arrived at 8:30 pm and the air conditioning in our 2 bedroom suite did not work. They sent the engineer up to fix it - he worked on it... More 

Was this review helpful? Yes
Oxford, Ohio
Level Contributor
143 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Residence Inn for a full week. The staff throughout the week was very friendly. The 2 bedroom suite was spacious and very clean. The location was in a corporate center, so the location was safe and upscale. The breakfast was better than we had anticipated. The hotel also included free dinner three nights a week that was... More 

Was this review helpful? Yes 1
Franklin, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

First, let me say that this is without a doubt one of the nicest and cleanest rooms I have ever stayed in. I have but one complaint, and it's a big one. Here's the problem. I'm tired and exhsusted; looking forward all day to a luxurious tub soak, only to check in and find out the room doesnt really have... More 

Was this review helpful? Yes 1
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 6, 2015

We stopped here as part of our travels down south. Wonderful accomodations. Brooke and Devon were the both very lovely and helpful young ladies behind the desk. Superb service. The breakfast was the single best free breakfast I've had at a Marriott property. I know what you are saying--you get what you pay for. Normally that is true. However, this... More 

Was this review helpful? Yes 1
Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear majburt, Thank you for your positive review of your recent stay with us! I'm so happy to hear that you enjoyed your time at the Residence Inn Cool Springs, and I will make sure to share your comment with my team. See you next time you're in the area! More 

Santa Fe, New Mexico
Level Contributor
220 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 stars Reviewed June 30, 2015

I visit my family in Franklin, and this is the third time I've stayed at the Residence Inn, and I must say the front desk crew they had working there were all top notch. The two ladies during the day..and Devon who I remembered from my last visit. I had a malfunction w/ my hair dryer and was on a... More 

Was this review helpful? Yes
Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear susan s, We appreciate you taking the time to tell us about your recent stay. Our front desk associates are phenomenal, and I'm glad to hear that they continue to take great care of your when you're in town. I will make sure to share your positive feedback with them. We hope to see you next time you're in... More 

Bolivar, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2015

My Mom and I have been coming to Nashville for the CMA Music Festival for 18 years and always look for the nicest hotel with the best price. We definitely found a hotel that we will stay at again! I have never had the experience that we had at this hotel anywhere else!! The staff was always very friendly anytime... More 

Was this review helpful? Yes
Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear X9758UGjennifers, CMA Fest is always such a fun weekend in and around Nashville, and we are so happy that you chose to stay at the Residence Inn Franklin for your trip this year. I'm glad to hear that you found our hotel to be clean, our team helpful, and our location convenient & quiet. We hope to see you... More 

Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015

My wife and I were looking for somewhere a little outside the hustle and bustle of Nashville to stay for our anniversary. We stumbled upon this hotel and are extremely glad we did. We were greeted at the door by Devon. This went above and beyond the normal staff and front desk. He allowed us to choose which floor we... More 

Was this review helpful? Yes
Kealey W, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Johnny W, We appreciate you taking the time to let us know how much you enjoyed your recent stay at the Residence Inn by Marriott in Franklin. I'm happy to hear that you found a new home away from home, and we look forward to welcoming you and wife again in the future! More 

Questions? Get answers from hotel staff and past guests. Ask a question

78 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (31)
Viewed
Dining (4)
Viewed
View from room (1)
Viewed
Room/suite (8)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (15)
Viewed
Pool/beach area (1)
Viewed
Dining (8)
Viewed
Business center/function rooms (2)
Viewed
Other (15)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Franklin hotels
1.4 mi away
Drury Plaza Hotel Franklin
0.7 mi away
Hilton Garden Inn Nashville Franklin / Cool Spring
0.0 mi away
Courtyard by Marriott Franklin Cool Springs
Show Prices
Show Prices
Show Prices
0.4 mi away
Country Inn & Suites By Carlson, Cool Springs
0.3 mi away
Hampton Inn and Suites Nashville Franklin (Cool Springs)
0.3 mi away
Aloft Nashville - Cool Springs
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay