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Residence Inn by Marriott Franklin Cool Springs

3.0 of 5 2009 Meridian Blvd., Franklin, TN 37067
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Certificate of Excellence 2014
Residence Inn by Marriott Franklin Cool Springs
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Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
Residence Inn by Marriott Franklin Cool Springs
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265 reviews from our community

Traveler rating
    208
    42
    7
    3
    5
See reviews for
98
58
9
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bloomfield Hills, Michigan
Top Contributor
82 reviews 82 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I spent 3 nights in a two bedroom suite with my parents. I flew in from MI, my parents came in from NY and my sister from RI. The hotel staff were able to get us two rooms right down the hall from each other which was much appreciated. Everyone who worked at the hotel seemed to truly love their... More 

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Peoria, Arizona
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nashville and surrounding area was hit with some really, really cold icy weather two days before I arrived in Cool Springs. I entered the hotel, hungry, tired and very cold. That Wednesday night they had complementary Spaghetti, Salad and Beer on Tap. It was very good and welcome after a long, long day of travel. I was wishing for wine... More 

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Prairie Village, Kansas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Great size space for us. The bed was very comfortable. We just wished we would have stayed downtown as it was closer to everthing we did. Breakfast was nice and the workers were very friendly and kept everything full. Plenty of parking and the kitchen area was a nice addition with working ice maker.

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Julie B., Thank you for your response! I'll pass on your compliments to the team. We look forward to seeing you again! Sincerely, David Norman 615-778-0002 More 

Kentucky
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

We were in Franklin over Valentines Day weekend and stayed at the Residence Inn Cool Spring room 433. We moved to this room after the first room we were assigned to was not clean. Initially, i thought it was just the kitchen/dinning room chair. But then I went over to open the refrigerator and the door handle was not clean.... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear breaun, Thank you for your note- this is alarming, given our history of providing exceptional service and high standards of cleanliness. I have brought your comments to the attention of the General Manager- TJ Angeleno. At your convenience, please contact us so that we can get a better understanding of the details of your experience. Thank you, David Norman... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Love the hotel just not the cable stations...NO AMC, which means NO Walking Dead! Staff couldn't be nicer but they seriously need to update there tv channels!!! Hotel stays pretty full so I would recommend top floor, they also allow pets.

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear RMartin500, Thank you for your review! I will pass your comments along and will see if we can add any additional channels. Thank you for choosing the Residence Inn and we look forward to seeing you next time! Sincerely, David Norman 615-778-0002 More 

Fairhope, Alabama
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I stayed two nights recently and encounter less than desirable conditions!! Upon check-in at 4:30 p.m. on a Thursday our reservation was for a suite with the bedroom isolated from the bathroom and bath and we received such room on the second floor of four. At 6:30 I called the front desk to advise that we had... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Thank you for your review. For your future reference, all Residence Inn and TownePlace Suites properties are pet friendly. We do our best to ensure that everyone has a pleasant stay with us, and count on pet owners and parents to assist us by being respectable to other guests. We offered to move you to a room away from the... More 

Rok
Top Contributor
51 reviews 51 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for two of the original 4 night reservation thanks to snow in Boston. Each time I phoned to push my arrival, the staff was gracious and caring. Check in was a breeze, all staff called me by name. Cantina was in fantastic shape. They even assisted in finding a birthday cake! I travel here often and will gladly... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Stefnbama, Thank you for your review! I am excited to share this with the team and am happy to hear that you had a wonderful experience with us (hopefully next time you'll get to enjoy your full stay with us!). Happy birthday and we look forward to future memorable experiences with you! Sincerely, David Norman 615-778-0002 More 

Pensacola
Top Contributor
60 reviews 60 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here while attending Tennessee Woodturners Symposium. By virtue of using AARP discount, the rate was less than the symposium rate at the Marriott Conference Center. The room was large, immaculately clean, with a full kitchenette. The staff were all personable and helpful. The included breakfast varied daily and had good choices. The exercise room was small and some of... More 

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Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Woodmac, Thank you for your nice comments! I believe I actually was also the driver of the shuttle for your visit to the conference center. I will be happy to share with the team and we look forward to your stay at next year's conference! Sincerely, David Norman 615-778-0002 More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The suite was actually a suite with a bedroom door. Some hotels take a room, put in a half wall, and call it a suite. The price was very affordable. Everything was very clean - rooms, halls, elevators, lobby, breakfast area, and pool. The breakfast items were fresh, hot, and well maintained. The location was close to shopping and restaurants.... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear J8607RYgeorges, Hello from Franklin! We're so happy to hear about your recent stay with us and that you had a great weekend! Safe travels and we look forward to your next visit!! Sincerely, David Norman 615-778-0002 More 

Saint Louis, Missouri
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a few weeks for work and it was delightful. The staff is very friendly,helpful, and always smiling, especially Yohan (sp?) in the kitchen. He was very friendly and when he was working the kitchen everything was always very tidy, and never low on any of the food etc. Dinner options could be improved, but other than... More 

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear afern5662013, Thank you for your review!! I will gladly pass this on to Johan and the breakfast team!! We look forward to taking care of you on your next visit to Franklin- please do not hesitate to reach out if we can ever be of assistance! Sincerely, David Norman 615-778-0002 More 

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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Address: 2009 Meridian Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin
Hotel Style:
#1 Business Hotel in Franklin
#2 Family Hotel in Franklin
#2 Romantic Hotel in Franklin

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