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All 20 Franklin hotels

Residence Inn by Marriott Franklin Cool Springs

3.0 of 5 Hotel   |   2009 Meridian Blvd., Franklin, TN 37067
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95%
Ranked #2 of 20 Hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
DvdJnd Madison, Alabama
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223 reviews from our community

Traveler rating
    180
    33
    5
    1
    4
See reviews for
83
46
7
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Madison, Alabama
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly staff, clean room with good layout. Close to everything we wanted to see and do. There was some noise from other guests but it was not any worse than any other hotel in my experience. Would stay here again if needed.

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear DvdJnd, Thank you for your note! We enjoy seeing that you had a great time with us and look forward to hosting you during your next visit! Sincerely, David Norman 615-778-0002 More

Greensboro, North Carolina
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

From the minute I walked up to the desk to the minute we walked out the door, the staff at this hotel were incredibly friendly and helpful. We were concerned about having two small children who can get noisy at bedtime, but they put us in a room near the elevator with a housekeeping room on one side to buffer... More

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Muttley1975, Hello from Franklin! Thank you for you nice compliments and your review- we consider ourselves to be a great family hotel- from the breakfast to the pool and sport court....we're happy to hear you had a great time! Please let me know if I can ever be of future service and have safe travels! Sincerely, David Norman 615-778-0002 More

Thiensville, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Irene and her staff were the best. They would walk around during breakfast to welcome and see how we were doing. They always asked what we need. I will always stop at this hotel when coming to Nashville. The whole staff made us feel at home. Room 329 was our home for 4 from August 17 through the 22nd.

Was this review helpful? Yes
Norm27, Guest Relations Manager at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Kathy S., Thank you for your review!! Irene does an amazing job with us and is a wonderful AGM at the hotel :) We appreciate you taking the time and I will happily pass on your compliments. Sincerely, David Norman 615-943-8773 More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

Residence Inn by Marriott will be our hotel of choice whenever we travel. The staff was excellent. We chose this hotel following the loss of a relative. We spoke with Mrs. Nash, by phone. She immediately began consoling me. She then assisted with our reservation. Upon arrival to the hotel, we were told about complimentary meals which eliminated the stress... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Cee, Thank you for your note- we appreciate you choosing the Residence Inn Franklin and are happy to hear that our award-winning staff made things as relaxing and comfortable as possible during this difficult time for you and your family. Please do not hesitate to reach out if we can ever be of future assistance. Sincerely, David Norman 615-943-8773 More

Coral Springs, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband, son, and I stayed here for one night on August 4th on a quick trip to Franklin and Nashville, and we were very pleased with this hotel. Kimberly was at the front desk to greet us when we checked in and was very cheerful and helpful. The room was quite nice and comfortable and the hotel was very... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Susan B., Thank you for your compliments! Kimberly is a rockstar at the RI and will be thrilled to hear your compliments. Have safe travels and we look forward to seeing you again soon! Sincerely, David Norman 615-778-0002 More

Madison Alabama
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 14, 2014

We were able to get away to Nashville for one night. We chose this property because we always stay at Marriotts. I especially love Residence Inn when we can get in and the rate is good. This Inn may be a little hard to find but it is well worth it. It is next to a Courtyard in a complex... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Sandyh2000, Hello from Franklin! Thank you for your compliments and your wonderful note regarding your recent stay at the hotel. I will be happy to share this with my team and we look forward to serving you and your family again soon! Sincerely, David Norman 615-778-0002 More

Maryville, Tennessee
Top Contributor
93 reviews 93 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 12, 2014

Our arrival at this property did not start out as anticipated. We were informed upon arrival that we were being bumped down into a smaller room because someone had to extend their stay. I was very disappointed because I had booked the 1 bed suite so we could have privacy with two families staying. I did speak with management and... More

Was this review helpful? Yes
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Jen, Thank you for taking the time to review the Residence Inn Franklin! We appreciate your flexibility as it occasionally will happen that someone will need to extend unexpectedly (we have many instances regarding home damage, home purchases, etc. that need to extend for reasons beyond their control and we thank you for your understanding). Have safe travels and... More

Sacramento, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

I am a consultant and travel for work. Over the last 4 years, I've logged more than 600,000 airline miles and stay at hotels on a weekly basis. Recently, work has taken me to Franklin, TN which is just south of Nashville. During the last two weeks, I've stayed at Residence Inn. I was immediately impressed with how great the... More

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear jjjjsac, Thank you for taking the time to review the hotel! Devon is one of our rock stars and I will gladly pass along your compliments. Thank you again for sharing your experience and we look forward to seeing you again next time you're in town! Sincerely, David Norman 615-778-0002 More

Peoria, Illinois
Top Contributor
102 reviews 102 reviews
42 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 4, 2014

We LOVED this place! Beautiful.Thought we were not going to have an oven and we did! Able to save money and cooked 98% of our meals in the room. The room was nicely appointed and the staff, especially Devon was great. He was more than welcoming and helpful by offering directions and we did not even have to ask. He... More

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear SPGal, Hello from Franklin! Thank you for your time and for your comments- I will be happy to pass along to the team. We look forward to your return visit in December- give us a head's up and we'll make sure that you're in the same room as your previous stay! Have safe travels! Sincerely, David Norman 615-778-0002 More

Dawsonville, Georgia
Top Contributor
111 reviews 111 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 4, 2014

We had a small family gathering in Franklin and several of us stayed here. Breakfast was varied and good. Some of us didn't check in until the second night, late, in a driving rain storm; but Todd was on top of it and we were in quickly. AC good and cold and ran all night for white noise. Yeah! Parking... More

Was this review helpful? Yes 1
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review

Dear Mimi S., Thank you for your review! Todd is a STAR at this hotel and will be delighted to hear your compliments. We are happy you had a nice experience with us and definitely look forward to hosting you on your next stay! Sincerely, David Norman 615-778-0002 More

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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Address: 2009 Meridian Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
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Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin

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