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All 20 Franklin hotels

Aloft Nashville - Cool Springs

3.0 of 5 Hotel   |   7109 South Springs Drive, Franklin, TN 37067
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Ranked #8 of 20 hotels in Franklin
A recent review
4 of 5 stars reviewed 1 week ago
Camisace Seattle, Washington
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288 people have reviewed this hotel

Traveler rating
    146
    82
    31
    20
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See reviews for
76
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73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Seattle, Washington
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly staff, bright interior, great sized rooms, free wifi; this is much more than a lower priced hotel. Only improvement would be better access to decent coffee (machine was broken on my visit and none in close walking distance), but the environment of the whole hotel feels lively, bright and welcoming

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Farmington Hills, Michigan
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked a night to stop on our way to Florida. We reserved as SPG over the phone, specifically requesting a room with 2 queens because we have 2 kids. When we arrived they only had king rooms left and had already given out our queen room. The staff tried, she really did, and she was really nice but really?... More

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Megan220, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear roamfamily, Thank you for taking the time to share your review with us. We aim to best satisfy our guests’ room requests, but due to demand and availability, we may not always be able to fulfill those requests. Although we are very happy to hear our accommodating staff was attentive in amending your situation, we do sincerely apologize for... More

Florence, Kentucky
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice amenities and clean rooms. Great place to stay when passing through or even for a cheaper option when traveling to Nashville. The staff was nice and the hotel had a lot to offer, include a pool, workout room, full bar, and good food. I would recommend that the hotel consider having a free confidential breakfast considering Hamption Inn is... More

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Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 4 weeks ago

This is my 4th stay with the brand and it's been consistently great. Darrius at the front desk was super nice in that new-to-the-industry happiness so that's always refreshing after a long day wheelhousin' the motorcoach down the freeway. I had a bike that needed storing and he was super helpful. The rooms, at least from my 3 other experiences,... More

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Tennessee
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved the Aloft! Everything is unique about this hotel from the Lobby to the pool area to the room. I love the style. The need was comfortable with lots of pillows. Loved the big flatscreen tv on the wall and all the nice room features including a private safe. Having a dispenser in the glass shower full of shampoo/conditioner and... More

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Grand Haven, Mi
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am a single business traveler and spend a lot of days on the road. This hotel intrigued me, a Platinum SPG member, and I have never been to the Aloft brand. I tried it out - and am not that impressed per se. This hotel is boutique and cutting edge in its lobby. There is a "full" service bar,... More

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Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear factory81, Thank you for your loyalty to SPG and taking the time to share your honest feedback about your first experience with our brand. We are very sorry you did not like our design and were disturbed by noise during your stay. It’s certainly our goal to make each guest’s stay as comfortable as possible, and we apologize we... More

Centerville, Ohio
Contributor
19 reviews 19 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First time stay was perfect! I was hesitant at first to stay further south of the city, but it was worth the drive! Located in a nice suburb, the hotel was very close to restaurants and gas stations. The rate was very reasonable so I was unsure of how the quality would be. I was VERY impressed! The modern lobby... More

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Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Kerrianne B, We are thrilled you thoroughly enjoyed your first Aloft experience and liked our modern design in addition to our convenient location. Thank you for sharing your raving review with us, and we look forward to hosting you again in the future. Take care. More

Chicago, Illinois, United States
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed July 25, 2014

Stayed at the Aloft in February for a quick overnight work trip and was completely dissatisfied. The air conditioner in my room didn't work at all (and it was a fluke warm night that time of year), and when I called to have someone come take a look they said someone would be there within 10 minutes. I waited, nobody... More

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Colleen C, Thank you for your review. We take pests of any kind very seriously and take immediate action accordingly. We are sincerely sorry for what you experienced during your recent stay, and rest assured, this was addressed and handled appropriately. Additionally, we apologize for the inconvenience with your air conditioner as the service to fix it does not... More

Cold Spring, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 15, 2014

Aloft is a pared-down version of a W hotel (Starwood properties) and this particular location is in desperate need of a kick-in-the-pants from corporate. The Good: --I got a nice deal on the room by doing a pre-paid non-refundable rate --The room isn't huge, but is well laid out and has everything you really need --Free wi-fi --Free parking --Free... More

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear sebuck, We are happy you enjoyed our free amenities; however, we are sorry to hear that you were not satisfied with your stay. Cleanliness is very important to us and we sincerely apologize for your experience with your guest rooms. Rest assured, your comments have been shared with housekeeping and properly handled. Again, we are very sorry to disappoint... More

West Palm Beach
2 reviews
5 of 5 stars Reviewed July 4, 2014

I must say I never heard of this hotel but I loved my experience at the a Aloft Cool Springs location so much I'm checking in to staying in other locations. Darius and Patricia provided excellent customer service I would definitely stay here again.

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Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Shana F, We are thrilled you loved your first Aloft experience and want to continue staying with our many other locations. Providing outstanding service to enhance our guests’ experience is one of our priorities, and we will congratulate Darius and Patricia on their exceptional service. Thank you for sharing your experience with us. All the best. More

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Additional Information about Aloft Nashville - Cool Springs

Address: 7109 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Nashville - Cool Springs 3*
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Also Known As:
Aloft Nashville - Cool Springs Hotel Franklin
Aloft Hotel Franklin

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#6 Romantic Hotel in Franklin #8 Family Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
Aloft Nashville-Cool Springs is adjacent to Cool Springs Galleria Mall, and within easy access to Interstate 65 and the birthplace of country music. Relax and recharge with the pool, gym or lounge. ... more   less 
Number of rooms
143

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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