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Courtyard by Marriott Franklin Cool Springs

3.0 of 5 2001 Meridian Blvd, Franklin, TN 37067
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Certificate of Excellence 2014
Courtyard by Marriott Franklin Cool Springs
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Courtyard by Marriott Franklin Cool Springs
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181 reviews from our community

Traveler rating
    107
    51
    19
    3
    1
See reviews for
59
29
11
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tennessee
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We typically stay in Davidson instead of Williamson Co when we visit the area but we were in town for the Dicken's Christmas Festival in Franklin. I booked the room for two nights through the hotel website and got the same rate as advertised on "discount hotel" sites. By booking through the hotel I was able to use my Marriott... More 

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear callie1980, Hello from Franklin! Thank you so much for taking the time to comment regarding your recent stay with us. I'm happy to hear that you and your family had such a great experience and am excited to share with my team! We look forward to seeing you next time! Sincerely, David Norman 615-778-0080 More 

Burbank, California
Top Contributor
53 reviews 53 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is clean, well organized, and just plain pretty. The rooms are quite lovely and very functional. The staff is gracious and accommodating. Everything you want and need, right ? AH ... until it's time to sleep and then my lovely room became a torture chamber. It is hard for me to sleep sometimes in unfamiliar surroundings, add a... More 

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Atlanta, Georgia, Usa
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a very nice hotel. It's not too far from downtown Nashville and it's close to Arrington Vineyard. Upon checking in, the staff was very friendly. The hotel has a pool and hot tub and it was nicely decorated for Christmas. The room was large but the view was not very scenic and the bed was not very comfortable... More 

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Julia, Thank you for your response! We are located in the middle of a corporate office park- unfortunately, you aren't going to find too many scenic hotel rooms here. I'll pass along your comments to our operations representatives so that we can educate our staff to avoid such instances in future stays- we look forward to accommodating you again... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Very friendly and professional staff. Nice sized Indoor pool. Big guest rooms and bathrooms. Refrigerator in guest rooms. Marriott and Residence inn very close to this Courtyard. Cool shopping dining with in walking distance. No complimentary breakfast is the only negative.

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Jennifer H., Thank you for your review! We appreciate you taking the time to review your recent stay with us- while the Courtyard, as a brand, does not have a complimentary breakfast option, we do have several options at the Bistro at various price points (along with tasty Starbucks beverages!). Happy travels and we look forward to seeing you... More 

Senior Contributor
40 reviews 40 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stay at this hotel every year in December. We have always been very satisfied. The hotel staff is very friendly and it is clean. However, this time the mattress in our bed was terrible. We woke up so stiff & sore from the worn out mattress. We did tell them when we checked out. They apologized and made a... More 

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Kharaktor, Thank you for your note- I do apologize that you had an uncomfortable night at the hotel- we look forward to another opportunity to accommodate and to provide you with a much more restful evening. If you'd like to discuss further - please feel free to reach out to me or to our General Manager, TJ Angeleno. I'm... More 

Asheville, NC
Contributor
19 reviews 19 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i was impressed. Not having stayed at a Courtyard in years I had no idea what to expect - but I was impressed with the facility as a whole and the room was large and comfortable. There are lots if restaurant and shopping areas within walking The only issue we had was that the only mirrors in room are located... More 

Was this review helpful? Yes 1
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Pjmccown, Thank you for your response! We appreciate your choosing the Courtyard Franklin and look forward to serving you again soon! Just to provide you information for future travel, the Courtyard (as a brand) does not have complimentary breakfast. We have all added the lobby Bistro providing numerous breakfast options as well as Starbucks. Thank you again, please let... More 

Florida
Top Contributor
64 reviews 64 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 20, 2014

Very modern sleek Courtyard in a business park just off the Interstate - got a high floor room away from the interstate, found it well equipped and quiet. Great access to what we wanted to do in the area and a short drive from all things Nashville and over in Franklin. Will stay again next time in the area.

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear gsjaxbch, Thank you for taking the time to review the hotel! We're happy to hear that you had a great stay with us. I'm excited to pass your comments on to the team and we'll be looking forward to your next visit! Sincerely, David Norman 615-778-0080 More 

Wisconsin
Top Contributor
190 reviews 190 reviews
73 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 20, 2014

I travel frequently on business and often stay in Courtyards. I selected this one because it was very near my meetings the next day. It is one of the best Courtyards I've stayed at. The beds are super comfortable, towels are thick, rooms spacious, quiet and conducive to work, and the staff is very friendly and welcoming. I met colleagues... More 

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Wisgirl01, Hello from Franklin! Thank you so much for your wonderful compliments!! I'm looking forward to sharing with my awesome team. Have safe travels and we look forward to rolling out the red carpet for you again soon! Sincerely, David Norman 615-778-0080 More 

Raleigh, North Carolina, United States
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 17, 2014

This was one of the nicest Marriott hotels we have ever stayed. I am a Marriott silver elite member, and booked a block of rooms in October for a hockey tournament. Everyone in our group commented how beautiful this hotel is and how great the staff is. The whole hotel is immaculate.

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Jill S., Thank you for the complimentary review! I'm so happy to read that you and your team had a wonderful experience with us. We look forward to hosting you and your family during the next hockey tournament weekend! Please let me know if I can ever be of assistance! Sincerely, David Norman 615-778-0080 More 

Parma Heights, Ohio
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2014

The hotel was absolutely beautiful, great room, great value. The bistro had a great selection of food items. I was a little disappointed with the breakfast - my toast was burned, and I received 1 1/2 slices of toast. I asked what happened to the other half of my toast? One of the workers apologized and brought me extra toast... More 

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Mary F., We appreciate you taking the time to review your recent experience at the hotel! I'll pass on your note to the Bistro Manager. Thank you for bringing this to our attention too, however I am happy to see that our staff was successful in taking care of the challenge at breakfast. Please let me know if I... More 

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Additional Information about Courtyard by Marriott Franklin Cool Springs

Address: 2001 Meridian Blvd, Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Franklin Cool Springs 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Priceline, Booking.com, TripOnline SA, Hotels.com, Odigeo and Tingo so you can book your Courtyard by Marriott Franklin Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Franklin Cool Springs Hotel Franklin
Hotel Style:
#3 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#5 Family Hotel in Franklin

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