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Courtyard by Marriott Franklin Cool Springs

3.0 of 5 2001 Meridian Blvd, Franklin, TN 37067
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Certificate of Excellence 2014
Courtyard by Marriott Franklin Cool Springs
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Courtyard by Marriott Franklin Cool Springs
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191 reviews from our community

Traveler rating
    113
    52
    20
    4
    2
See reviews for
63
30
11
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Racine, Wisconsin
Contributor
18 reviews 18 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I have stayed at this property before and really liked it. Even though it was a considerable distance out of our way, we chose to stay here again. The property is really quite beautiful and there are a couple of restaurants within walking distance. Unfortunately, Bosco's has closed. It was right across the street. Our room was... More 

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Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff when out of their way to make sure I had a room that was ready. Friendly service at the restaurant/bar. Location is great. Lots of shopping/bars/restaurants close buy. Staff gave good recommendations. Hotel is very quiet even with all the businesses around. Will stay here again.

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Stephen B., Thank you for your review! I'm happy to hear you had a great stay with us and will gladly pass your compliments on to the team. Thank you again and we look forward to seeing you again soon! Sincerely, David Norman 615-778-0080 More 

Plano, Texas, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The Hotel Staff is very helpful and friendly. The rooms are very nice, clean and comfortable. It is a wonderful location with shopping and restaurants.. Has a wonderful indoor saltwater swimming pool and whirlpool,

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Tracy1127, Hello from Franklin! Thank you for taking the time to review the hotel with your comments on your recent stay. I'm happy to hear that all went well and that you had a great experience! Thank you for choosing Courtyard! Sincerely, David Norman 615-778-0080 More 

Erin, Tennessee, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is very nice, and well worth the money. The bed was very comfy and the room extremely nice. Everyone there is very nice and helpful. This hotel is also in a nice and quiet area. There is really nothing I can complain about at all. It's become our favorite place to stay when we are in the area.

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Kalita M., Thank you for such a wonderful review! We're glad that we've become your "go-to" hotel option in the area and look forward to seeing you many times in the near future! Please dont hesitate to reach out if we can ever be of assistance (and, if available, we will extend an upgrade to a suite on your... More 

California
Contributor
12 reviews 12 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice enough Courtyard. Good location, new, close to restaurants, shops and businesses. Friendly staff. But the gym might be one of the worst I've seen. 2 treadmills - both broken. Then 1 ancient Cybex machine that I guess is supposed to be some sort of elliptical that looks like it's from 1950. Useless. Nothing else. Freezing outside so I guess... More 

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear dsoucy, Thank you for your comments. In the future, please bring this matter to the attention of hotel staff at the time of occurrence so that we can assist and fix/repair the machines for your enjoyment during your stay. In the meantime, while we are repairing the machines, you are welcome to visit our sister property, The Residence Inn... More 

Fayetteville, Arkansas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The morning CSR, Heather, was quite helpful and quick to offer a compensation for the heavily-weighted doors keeping me up much of the night. I had not been seeking a concession, merely responding to her question of how I had slept. Because of this offer without provocation, it was extra appreciated. The hotel room was immaculate; nary a stray hair... More 

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Christina G., Thank you for your review! I'm glad that you had a nice experience with us- I'll pass on your note to the engineer and we look forward to your next stay! Sincerely, David Norman 615-778-0080 More 

Louisville, KY
Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

With Franklin and Cool Springs both nearby, plenty of hotels to choose from in the area. Super simple access to i-65 and the surrounding area. The property itself is newer, very well maintained. Free parking, walkable area (though not much within a few blocks other than offices and a few restaurants). Hoping they upgrade the wifi to a faster service,... More 

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear MotoCustomer, Thank you for your review! I'll pass along to the team and will inform the engineer of the wifi challenges experienced. We look forward to seeing you again soon! Sincerely, David Norman 615-778-0080 More 

Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here over New Years weekend for a hockey tournament-3 nights. Had advanced reservations. On check-in was placed in a room they were actively doing maintenance on. Had to be relocated. Moved to room 137 next to the pool. All of the team had advance reservations however despite showing up after 3pm rooms were not ready for some of them.... More 

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear GardenShore99, Thank you for your review and for choosing the Courtyard for your recent trip. A few things here....Just FYI, per the Courtyard brand standard, we do not offer a complimentary breakfast option. We have an a-la-carte breakfast set up at the Bistro (with Starbucks beverages) and have received tremendous reviews. As New Year's Day is a national holiday,... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Was here with a hockey team for a tournament weekend. The staff was friendly until it was last 9pm and then if you were not in your room they were screaming and yelling at the kids and parents. The parents we were with were seated in the bar playing cards and drinking drinks, some purchased, some of their own and... More 

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Joetrainer1, Thank you for your review. The Courtyard Franklin is an award-winning hotel for our spectacular guest service (and recently won an Expedia Insiders Award- from our very high ranking and reviews from several previous guests). We work hard to ensure that ALL guests have an enjoyable stay- group and individual travelers alike. We have a code of conduct that... More 

Brentwood, Tennessee
Top Contributor
274 reviews 274 reviews
23 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My in-laws stayed here when they came to visit for Christmas this year. The rates were great at the last minute and the room they got was very clean, quiet, and comfortable (my husband and I helped them carry luggage up and hung around in the room for a while with them). All the employees said hello when we walked... More 

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear OurTNFamily, Thank you for your wonderful review! Have safe travels and we hope to show you and your family another great experience soon! Sincerely, David Norman 615-778-0080 More 

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Additional Information about Courtyard by Marriott Franklin Cool Springs

Address: 2001 Meridian Blvd, Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Franklin Cool Springs 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Courtyard By Marriott Franklin Cool Springs Hotel Franklin
Hotel Style:
#4 Business Hotel in Franklin
#4 Romantic Hotel in Franklin
#5 Family Hotel in Franklin

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