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Courtyard by Marriott Franklin Cool Springs

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2001 Meridian Blvd, Franklin, TN 37067
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Courtyard by Marriott Franklin Cool Springs
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Courtyard by Marriott Franklin Cool Springs
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212 Reviews from our TripAdvisor Community

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Traveler rating
    126
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    25
    4
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Enid, Oklahoma
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

At the last minute we found that we would be staying in the area over night while traveling. Upon deciding to stay we started calling hotels. When we called this particular hotel apparently we called while another guest was checking in and were asked to hold -phone was placed on counter. After listening to the guest fully check in, walk... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Jshields01, We appreciate you taking the time to review your recent stay at the Courtyard by Marriott Cool Springs. I'd like to apologize for the way in which your reservation inquiry was handled, as well as let you know that I will make sure to share your feedback with my fellow managers so that we can address the issue.... More 

Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here this past weekend and thoroughly enjoyed our stay. I do want to compliment the cleaning staff. I could tell they took their time and did a great job. Everyone was very nice and obviously took pride in their job. We will stay there again the next time we come to Nashville.

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Tuscaloosa, Alabama
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We traveled to Nashville over the weekend for a Bachelorette Party. Although we didn't spend a lot of time in the room, the hotel was quite nice. Check in was fast, & the lady at the desk helped us with directions in the area. The room was very clean & comfy. We even had a balcony which was a very... More 

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North Potomac
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed in this hotel on several occasions, but this trip was very disappointing. The front desk staff seemed a little clueless both when we checked in and in the morning when we wanted coffee and tea (there were no teas in the room). The biggest issue was that the hot water ran out - cold showers are not... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Paula M, I'd like to thank you for continuing to stay with us for your trips to Franklin, as well as apologize for the mishaps that you experienced during this most recent stay. We look to feedback like this to continue to make improvements and corrections, so your comments are truly appreciated. I will make sure to share your... More 

Homosassa Springs, Florida
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My sister and I were traveling from Michigan to Florida and called ahead to make reservations for the night. You always worry what a hotel "really" looks like when you book a room and this one was by-far nicer than the photos on the web site! We arrived late and asked the desk clerk if the cafe was still open,... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear NO2Diver, I'm glad to hear that you enjoyed your stay with us, and I will make sure to share your review of our in-house restaurant, The Bistro, with our team! They always do a phenomenal job in providing great food and great service, and we appreciate your patronage. We hope to see you again next time you're in Franklin! More 

Memphis, Tennessee
2 reviews
5 of 5 stars Reviewed June 27, 2015

I love everything about this hotel. My husband was in Franklin on business and brought the kids and I along. Roderick and the entire staff were so friendly everday. They anticipated our needs and suggested some things nearby the kids would enjoy. I really appreciated that. We didnt really need to leave the hotel. The kids enjoyed the indoor pool... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear KenoM901, Thank you for taking a second to tell us about your recent stay! Based on some of the details in your review, it sounds like you stayed at the Residence Inn Cool Springs, which has suites with kitchenettes, a basketball court, and evening social. It's very easy to get the Courtyard and the Residence Inn confused since they... More 

Decatur, Indiana
Level Contributor
206 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed June 5, 2015

This is a large hotel suitable for large groups / conventions. In the case of my stay, two conventions were in progress and the hotel was sold out. They are a quarter mile off Interstate 65 North South. The hotel is surrounded by plentiful free parking. Upon entering you face a large impressive lobby area, plenty of seating for visiting.... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear ChiefGuru, Thank you for taking a minute to review your most recent stay with Marriott in Franklin/Cool Springs! At the Courtyard by Marriott Cool Springs, we do offer complimentary wireless internet access to all of our guests, both in our guestrooms and in the hotel lobby. Based on the other details in your review, you may have stayed at... More 

Naperville, Illinois
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 4, 2015 via mobile

Centrally located in Franklin, this Courtyard is a favorite. Great staff, lobby, pool, fitness center and rooms. The beds are better than my luxury bed at home! The rooms have clever space use and modern, tasteful decor. Quiet, clean and comfortable - my three criteria!

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Jon R, Your recent feedback is exactly what we strive for! Our goal is to provide a home away from home, so I'm glad to hear that the Courtyard by Marriott Franklin is a favorite of yours. We will continue to work hard to make sure your next trip to the area is better than the last! More 

Cincinnati, Ohio
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 26, 2015

Hotel was comfortable and in a great location. They have plans to renovate this summer... and it needs it. We stay as a family in Marriotts all the time. This was the first experience I had with an almost toxic reaction to the sheets and towels. The hotel staff was very accommodating and re-made our room with "chemical free" bedding.... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear kzc27, We appreciate you reviewing your recent stay at the Courtyard by Marriott in Franklin/Cool Springs. I'm so sorry that you experienced an issue with the bedding in the room; our Executive Housekeeper will be looking into what exactly caused this so that we can make sure to prevent it from happening again in the future. I'm glad to... More 

Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 9, 2015

This is a nice hotel in a upscale area I would have expected the room to be cleaner. And if I ran the water in the sink for more than a minute it would clog. The food for our meetings were so so. I was under impressed with the the hotel being in such a nice area.

Was this review helpful? Yes 1
Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Elohim80, Thank you for taking the time to review our hotel with regards to your recent visit. I am sorry to hear that your stay was less than perfect and will definitely address your comments with my team. We will work to ensure that your next stay is more enjoyable and look forward to the opportunity. Please let me... More 

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