We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Courtyard by Marriott Franklin Cool Springs

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
2001 Meridian Blvd, Franklin, TN 37067
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Courtyard by Marriott Franklin Cool Springs
Professional photos View all
Browse nearby
Courtyard by Marriott Franklin Cool Springs
Write a Review

201 reviews from our community

Traveler rating
    120
    54
    21
    4
    2
See reviews for
65
35
11
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (201)
  • Mar-May only
    (40)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (57)
All months
Memphis, TN
Top Contributor
52 reviews 52 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed yesterday NEW

We live in Memphis but go to Nashville for quick weekend shopping getaways. We have stayed near Opry Mills several times, but no more!!! First off the price was excellent. It is in a wonderful area full of shopping, restaurants, etc. Staff is beyond reproach. They are charming, helpful, and almost as soon as you get into your room they... More 

Was this review helpful? Yes
Columbus
Contributor
16 reviews 16 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

very nice accommodating staff and clean comfortable rooms. Room balconies overlook and very nice landscaped and manicured business park with several good restaurants within walking distance. Free parking, pool, gym, very comfortable lounge and lobby, and the Jr. suite is worth the upgrade for sure.

Was this review helpful? Yes
Springfield, Missouri
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel were far above and beyond being helpful and courteous! Completely understanding of our situation, and most accommodating!! Will definitely stay here again!! Thank you for being very understanding, and the price was very reasonable. Highly recommend this place!!

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Valerie H., Thank you so much for taking the time to review your recent stay with us! We are so happy to hear that you enjoyed your experience and look forward to seeing you again soon. Safe travels and we look forward to seeing you again soon! Sincerely, David Norman 615-778-0080 More 

Primm Springs, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 26, 2015 via mobile

This was our 2nd girls weekend here in four months. Took my nieces to see a movie and stayed the night at this hotel. We love it! Close to great shopping, restaurants and other activities. Nice indoor pool and spa. Convenient guest laundry and all other amenities. Breakfast at the Bistro is a must! Look forward to our next stay.

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Pam B., Thank you for your note! It's great to see a returning guest and I'll gladly pass your compliments on to the team! Have a great weekend and we look forward to seeing you next time! Please let me know if I can ever be of assistance! Sincerely, David Norman 615-778-0080 More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 16, 2015

It was a rainy Friday night when my flight out of Nashville was cancelled. I needed a place to stay in Franklin area. I somewhat randomly selected this property. I went from miserable to happy shortly after stepping into the lobby. The staff was most cheerful and helpful. The lobby and hotel overall was charming and almost European in their... More 

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear WindyCityLawyer, Hello from Franklin! We're happy to hear that you had a nice experience with us and are looking forward to wow-ing you again.....we like (4's) but LOVE (5's)....how can we get there on your next visit? Please let us know and I look forward to seeing you again soon! Sincerely, David Norman 615-778-0080 More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed March 12, 2015

What a great experience staying at the Courtyard by Marriott. We always stay at this location because of the personable, friendly staff, comfortable rooms and great location. It is like a "vacation home" because of the warmth of the staff. There are great restaurants, shopping and Downtown Franklin close by so you always have plenty to do during your visit.... More 

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Joart2015, It's wonderful to hear from a regular! We're glad that we are always your choice when you visit Franklin and that you've made our hotel your home! Have safe travels and please reach out should you ever need any assistance! Sincerely, David Norman 615-778-0080 More 

Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 4, 2015 via mobile

This may seem like a small issue, but you would think in this day of cable & satellite tv, the channel lineup would be better. Nope. 42 combinations of main networks, espn & History. Surprising given the easy accessibility of receiving programming. High end area, nice hotel, bad programming.

Was this review helpful? Yes 1
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear John S., Thank you for your response- I will pass it on to the management to see if we are able to obtain additional channels. We hope that all of the other aspects of your travel were enjoyable and look forward to seeing you again soon. Sincerely, David Norman 615-778-0080 More 

United States
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 2, 2015

This is a nice hotel and we were very comfortable for our four-day stay. The staff are amazing, our room and the public areas were spotless, wi-fi free and dependable. If you are a coffee lover, you will love the Starbucks coffee in the Bistro. Coffee is provided in the room, but no tea. Our room was small for the... More 

Was this review helpful? Yes 3
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Mary K., Thank you for taking the time to review the hotel! We're glad to see you enjoyed our lobby Bistro (I love coffee too and am so happy we have an on-site Starbucks! :) With regards to the price- we are competitively priced for the market- the Nashville area is a lot more high-rated the past few years... More 

St. Louie
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 27, 2015

We stayed 1 night at this wonderful safe location not far from the highway within walking distance to some great little eateries! (Must walk to yummy Swanky Tacos) We were on our way home to St. Louis from Florida and we like to stop in the Nashville area to spend the night & love the Franklin or Brentwood area right... More 

Was this review helpful? Yes 1
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear wgolfn, Thank you for your review!! We are thrilled to hear that you have enjoyed both hotels (the Residence Inn and Courtyard) and that you had an exceptional experience with us recently. Please do not hesitate to ever reach out if I can ever be of assistance and we look forward to seeing you again soon! Sincerely, David Norman... More 

Contributor
18 reviews 18 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 12, 2015

Nice clean newer hotel in a convenient location close to interstate. We had no problems. Close to franklin Tennessee with all it attractions. Great for business families or vacations. I think this hotel is one of the best in the area when considering quality and value.

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Courtney K, Thank you for your note! We are happy to hear that you had a wonderful stay with us and look forward to serving you and your family again soon!! Sincerely, David Norman 615-778-0080 More 

Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Bathroom (4)
Viewed
View from room (1)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (2)
Viewed
Family/play areas (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (5)
Viewed
Bathroom (2)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question