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Courtyard by Marriott Franklin Cool Springs

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2001 Meridian Blvd, Franklin, TN 37067
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1 room 1 guest
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Courtyard by Marriott Franklin Cool Springs
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216 Reviews from our TripAdvisor Community

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Traveler rating
    128
    57
    25
    4
    2
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71
36
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntsville, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent the night here following a blues concert downtown Nashville. Nice, clean, quiet accommodations. Very friendly staff. Full bar and Starbucks in-house. The restaurant and room service closes at 10 so if you have a late night snack in mind your only choices are packaged food from vending. A good value and I'd stay here again.

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It was a great hotel very clean it was also literally a just walking distance away from various restaurants but if you wanted to could get in your car and 1 mile later be at not only more restaurants but a mall for shopping. It was only s 20 minute drive from downtown Nashville. The staff was great and very... More 

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Grand Haven, Michigan
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Marriott property offered a better OVERALL rate than the Residence Inn across the parking lot and the Marriott just around the corner. I wondered if there would be a noticeable difference in service. We were delighted with our choice. There are several restaurants just outside the hotel. No need to drive! This is a beautiful area and the parking... More 

Was this review helpful? Yes 1
Enid, Oklahoma
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 23, 2015

At the last minute we found that we would be staying in the area over night while traveling. Upon deciding to stay we started calling hotels. When we called this particular hotel apparently we called while another guest was checking in and were asked to hold -phone was placed on counter. After listening to the guest fully check in, walk... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Jshields01, We appreciate you taking the time to review your recent stay at the Courtyard by Marriott Cool Springs. I'd like to apologize for the way in which your reservation inquiry was handled, as well as let you know that I will make sure to share your feedback with my fellow managers so that we can address the issue.... More 

Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 20, 2015

We stayed here this past weekend and thoroughly enjoyed our stay. I do want to compliment the cleaning staff. I could tell they took their time and did a great job. Everyone was very nice and obviously took pride in their job. We will stay there again the next time we come to Nashville.

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Tuscaloosa, Alabama
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 20, 2015

We traveled to Nashville over the weekend for a Bachelorette Party. Although we didn't spend a lot of time in the room, the hotel was quite nice. Check in was fast, & the lady at the desk helped us with directions in the area. The room was very clean & comfy. We even had a balcony which was a very... More 

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North Potomac
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 13, 2015

We have stayed in this hotel on several occasions, but this trip was very disappointing. The front desk staff seemed a little clueless both when we checked in and in the morning when we wanted coffee and tea (there were no teas in the room). The biggest issue was that the hot water ran out - cold showers are not... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Paula M, I'd like to thank you for continuing to stay with us for your trips to Franklin, as well as apologize for the mishaps that you experienced during this most recent stay. We look to feedback like this to continue to make improvements and corrections, so your comments are truly appreciated. I will make sure to share your... More 

Homosassa Springs, Florida
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed July 8, 2015

My sister and I were traveling from Michigan to Florida and called ahead to make reservations for the night. You always worry what a hotel "really" looks like when you book a room and this one was by-far nicer than the photos on the web site! We arrived late and asked the desk clerk if the cafe was still open,... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear NO2Diver, I'm glad to hear that you enjoyed your stay with us, and I will make sure to share your review of our in-house restaurant, The Bistro, with our team! They always do a phenomenal job in providing great food and great service, and we appreciate your patronage. We hope to see you again next time you're in Franklin! More 

Memphis, Tennessee
2 reviews
5 of 5 stars Reviewed June 27, 2015

I love everything about this hotel. My husband was in Franklin on business and brought the kids and I along. Roderick and the entire staff were so friendly everday. They anticipated our needs and suggested some things nearby the kids would enjoy. I really appreciated that. We didnt really need to leave the hotel. The kids enjoyed the indoor pool... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear KenoM901, Thank you for taking a second to tell us about your recent stay! Based on some of the details in your review, it sounds like you stayed at the Residence Inn Cool Springs, which has suites with kitchenettes, a basketball court, and evening social. It's very easy to get the Courtyard and the Residence Inn confused since they... More 

Decatur, Indiana
Level Contributor
220 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed June 5, 2015

This is a large hotel suitable for large groups / conventions. In the case of my stay, two conventions were in progress and the hotel was sold out. They are a quarter mile off Interstate 65 North South. The hotel is surrounded by plentiful free parking. Upon entering you face a large impressive lobby area, plenty of seating for visiting.... More 

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Kealey W, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear ChiefGuru, Thank you for taking a minute to review your most recent stay with Marriott in Franklin/Cool Springs! At the Courtyard by Marriott Cool Springs, we do offer complimentary wireless internet access to all of our guests, both in our guestrooms and in the hotel lobby. Based on the other details in your review, you may have stayed at... More 

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