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Courtyard by Marriott Franklin Cool Springs

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2001 Meridian Blvd, Franklin, TN 37067
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1 room 1 adult
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Courtyard by Marriott Franklin Cool Springs
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235 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in a newly remodeled room. It was nice. The room was not very insulated and we could hear children talking and running up and down the halls. The door going out to patio was not installed properly and it let all the cold air into the room. The glass sliding door on the inside was wet and had... More 

Helpful?
Thank Edyth D
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Edyth D, Thank you for taking the time to review our property! We greatly appreciate your feedback about the sliding door. We would like have our maintenence team investigate further. However, we do need a little more information from you to help resolve this issue. I can be reached at kmcbryde@chartwellhospitality.com or 615-435-0649. We hope to get the opportunity... More 

Williamsport, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The bed was very comfortable and the room spacious. Since it was a weekend I was able to park on the street right on the side of the hotel. The hotel is right across the street from Tupilo Honey, my favorite place to eat when visiting.

Helpful?
Thank drbmk
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear drbmk, Thank you for taking the time to review our property! We appreciate your feedback and are excited to hear you love the new look of the hotel. We look forward to having you stay with us again soon. Best, Kristen More 

Arkansas
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this property over the Christmas holidays. The front desk staff was great! Very friendly, knowledgeable, and always had a smile. The rooms were clean and spacious. The housekeeping staff was awesome. My room looked like I had just checked in each day. The property is undergoing renovations, but you would never know. The hotel was quiet and... More 

Helpful?
Thank Kelly P
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Kelly P, Thank you for taking the time to review our property! We appreciate your feedback and recommendation to others traveling to Franklin. We look forward to serving you agian on your next visit. Best, Kristen More 

Signal Mountain, Tennessee
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 31, 2015 via mobile

I'm tough but fair; I expect a lot for my money and like everyone I am sometimes disappointed; but not today! We needed to spend one night in Nashville for an early morning appointment; with the holidays Nashville's hotels were either booked or highly seasonally inflated so we booked this one out in the Franklin-Cool Springs Galleria area. The hotel... More 

Helpful?
Thank utfan75
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear utfan75, Thank you for taking the time to review our property! We appreciate your thoughtful and detailed feedback. We have shared your comments with our housekeepting team as well as the rest of our associates from front desk to maintenance. Please visit us again on your next visit to Franklin / Nashville so that you can experience our fully... More 

Golden Isles Of Georgia, Georgia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 25, 2015

We were returning to Georgia from a trip to Kansas City. We took a southern route to avoid bad weather in the mountains and stopped in Franklin. This hotel was very nice.. Clean room with comfortable king bed. Asked for room with short walking distance and the room was perfect. Breakfast was above average coffee was aviable in lobby 24... More 

Helpful?
Thank Elizabeth W
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Elizabeth W, Thank you for choosing to stay with the Courtyard Franklin on your travels through the area. We appreciate you taking the time to share your experience at our property. We communicate feedack from all reviews with our team and I am excited to share your positive comments. We look forward to serving you again on a future... More 

Mesa, Arizona
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 8, 2015

The Courtyard Franklin is currently undergoing construction which was not noted on their website when we made the reservation. The hotel we normally stay at was booked. There was a bit of construction dust - one elevator not usable and banging during the day. The last two days we lost internet service. The rooms are small, well laid out and... More 

Helpful?
Thank J46_13
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear J46_13, Thank you taking the time to review our property. I am glad to hear you found our rooms clean, staff very accommodating and hotel location a good fit for your family. The hotel is currently in the process of refreshing our product and decor so that we can continue to provide an outstanding and up to date product... More 

Clinton Township, Michigan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed November 25, 2015

I travel to Franklin quite a bit and the hotel I normally stay at was booked so I tried this hotel and this is my new favorite hotel in Franklin! The water pressure is amazing, the beds are equally as amazing! Parking is convenient, the location is great, right across the street from Tupelo Honey and close to 65. Overall... More 

Helpful?
Thank tandr321
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear tandr321, Thank you for choosing to stay with our hotel in Franklin/ Cool Springs! I am thrilled to hear our property was a great fit for you. We appreciate you taking the time to review us and provide your comments. Tupelo Honey is a brand new restaurant in the area and a great addition to our Meridian complex. We... More 

Weston, Florida
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 10, 2015

First of all, the best front desk service people you will encounter. Even mailed back an item my wife left by accident. That NEVER happens! This hotel is clean, quiet, modern and in a great area. I wish every hotel I stayed at was this efficient!

Helpful?
Thank JerryTambo
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Jerry Tambo, Thank you for taking the time to review our property. I love hearing feedback about our associates providing excellent service. We look forward to seeing you again should you visit Franklin in the future. Best, Kristen More 

Williamsburg, Virginia
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 2, 2015

The Courtyard Franklin Cool Springs offers easy access to historic Franklin, the shopping in the Cool Springs area. The hotel is relatively new. It is located in an office park area and is clearly geared to business travel. That means that there are opportunities for weekend "deals". Courtyards are pretty standard in their room arrangements and there's nothing unusual about... More 

Helpful?
Thank GWR757
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Hello GWR757, Thank you for taking the time to review our property recently. We hope you enjoyed your trip to the area and excited to hear the hotel met your needs. I also love hearing that our staff was helpful during your stay. While we are located in a business park, all guests of the hotel can enjoy an array... More 

Saint Louis, Missouri
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 1, 2015

This hotel is your typical Courtyard how it ever got listed as a category 7 is beyond me. When the full service Marriott that I can see out my window from the Courtyard is listed as a Category 6. It is in a convenient location I will give it that much but otherwise your average typical Courtyard. Nothing special. I... More 

Helpful?
Thank Gaye P
Kristen M, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Hello Gaye P, Thank for taking the time to review our property. I am glad you found our location a good fit for you and love hearing you are loyal Marriott traveler. Each year hotels are reviewed by Marriott to determine accurate category for redemptions. These categories are not necessarily based on the specific attributes of a property but the... More 

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