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Courtyard by Marriott Franklin Cool Springs

3.0 of 5 2001 Meridian Blvd, Franklin, TN 37067
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Certificate of Excellence 2014
Courtyard by Marriott Franklin Cool Springs
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Courtyard by Marriott Franklin Cool Springs
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166 reviews from our community

Traveler rating
    98
    48
    17
    2
    1
See reviews for
56
25
9
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Villa Hills, Kentucky
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here during my son's fall break from Belmont. First hotel experience in a few years where I actually enjoyed staying. I'm very picky and the place was amazing,nothing shabby, worn looking. The staff was pleasant and helpful. Received a great rate, $119 a night. However it looks like I'll have to move back to my old standby place, Hampton... More

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear SiestaFan, Thank you for your note! Our rates vary on the day- typically during the week, you'll find our standard rates to range from the low to mid $200's, however on the weekend our rates are typically in the $119-$179 range (outside of special event weekends like CMA Fest, etc.). Please let me know if I can ever be... More

Scottsboro, Alabama
Top Contributor
77 reviews 77 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just walking through this establishment says a lot for the management. For one of the most pleasant and relaxing visits to Franklin, I suggest staying at the Courtyard by Marriott Franklin Cool Springs. This location is convenient and comfy. The management strives to make your stay an excellent one. Previously I had some difficulty there,but with a little time all... More

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Mimi C., Hello from Franklin! This is great to hear- my team will be thrilled to hear your feedback! Thank you for choosing the Courtyard Franklin and we look forward to serving you again in the near future! Sincerely, David Norman 615-778-0080 More

Knoxville, Tennessee
Top Contributor
103 reviews 103 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is well kept, clean and appealing. The rooms have high ceilings adding to to roomy feel. Even the iron was perfect. My only draw backs, the front door staff is less the pleasant and free hot breakfast. Fitness center was in great shape

Was this review helpful? Yes 1
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Jeff B., Thank you for your review! I would like to learn more about your experience, specifically your interaction with the Front Desk so that we can take the proper action to ensure it does not take place again. Please reach out when you have a moment so that we can discuss. I am glad to hear that you... More

Memphis, Tennessee
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this hotel as it was very nice and very clean and the desk staff was wonderful. Seana at the front desk was super super nice and helpful! All of the staff seemed very nice and friendly. The room was clean!!! We stayed 2 weekends in a rows! Hope to stay more if we can get a good... More

Was this review helpful? Yes 1
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Mindy W., We are so happy to hear that you had a great experience with us!! Thank you for reviewing the Courtyard and we eagerly anticipate your next visit!! Please let me know if we can ever be of service- safe travels! Sincerely, David Norman 615-778-0080 More

O'Fallon, Illinois
1 review
5 of 5 stars Reviewed 5 weeks ago

This hotel is an excellent place to stay. Quiet area, but located close to restaurants within walking distance. They have a mini bar downstairs with excellent drinks and a Starbucks restaurant that was quite good for breakfast. The kids had french toast and I had sourdough toast with eggs, potatoes, and bacon. Well prepared. Of course, coffee excellent. Lobby was... More

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear deberdoo13, Thank you for your review!! We're happy that you enjoyed your stay and look forward to seeing you on your next visit!! Please reach out if I can be of any assistance. Sincerely, David Norman 615-778-0080 More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

This hotel has a great location, it's in a middle if cooperate area. It's a relatively new building, but the cleaning people, the front desk staff and all the staff in general are unprofessional and not friendly at all, even rude I would say. Save your money and go somewhere else.

Was this review helpful? Yes 3
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Muneer R, Hello! Please reach out when you can as you provide no specific information with your review- in order for us to address your experience with our staff, we will need to know what team members you spoke with, when you stayed with us and any additional relevant information. I am sorry that you did not have a... More

Knoxville, Tennessee
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 15, 2014 via mobile

We had a very comfortable stay this weekend. Easy to find, ample parking, and very clean and comfortable room. Bed was also comfortable (and I cannot say that about most hotels). It's in a neighborhood with a few restaurants within easy walking distance, and it's also very close to great shopping and restaurants on other side of the interstate. Easy... More

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Dan B. Thank you for taking the time to provide a review of our hotel- I will gladly pass this on to the staff and we look forward to serving you again soon! Sincerely, David Norman 615-778-0080 More

California
Top Contributor
65 reviews 65 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 4, 2014

We were in Franklin for a special event, needing a close hotel, the Marriott was suggested. This was a pleasant find and delightful stay. The room was roomy, clean, with a view. The added treat, having a glass of Tennessee win , watching the rain pour. After coming in from California that was like watching a movie of the days... More

Was this review helpful? Yes 1
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear California Wellness, Hello from Franklin! We are glad to hear that you had an exceptional stay with us (and that you like our wine- coming from a Californian that means a lot! :) We look forward to hosting you again- please reach out if I can be of assistance! Sincerely, David Norman 615-778-0080 More

Midland, Michigan
Top Contributor
60 reviews 60 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 4, 2014

Very happy with recent stay. Hotel is clean, updated with lots of space. Lobby is great and very large - it was a little messy on Sunday morning, but was cleaned the next time I walked through. Startbucks cafe and small bar area off to side of lobby was added bonus. Touch screen with latest news, sports, weather & travel... More

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear AFM33, Thank you for taking the time to provide a review of your experience! I'm happy to see that you had a nice stay with us and can let you know that we will have a complete renovation next year (after which we will have that USB port for you! :) Looking forward to hosting you again soon- have... More

Senior Contributor
21 reviews 21 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 2, 2014

Recent business travel brought me to Nashville and outlying Franklin TN. This is a very nice Marriott Courtyard within walking distance (25 yards) to some very good restaurants. The lobby sitting area is very large and can easily accommodate 25 plus people. I especially liked the vaulted ceiling and outdoor sitting area. I took the opportunity several times to enjoy... More

Was this review helpful? Yes
Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Bob, Hello and thank you! We are delighted to hear that you had a terrific stay with us!! I will pass this on to the team and they will be thrilled to read your comments. We look forward to and welcome the challenge of going even further above and beyond for you next time! Sincerely, David Norman 615-778-0080 More

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Additional Information about Courtyard by Marriott Franklin Cool Springs

Address: 2001 Meridian Blvd, Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Franklin Cool Springs 3*
Number of rooms: 126
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Also Known As:
Courtyard By Marriott Franklin Cool Springs Hotel Franklin

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