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All 20 Franklin hotels

Courtyard by Marriott Franklin Cool Springs

3.0 of 5 Hotel   |   2001 Meridian Blvd, Franklin, TN 37067
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89%
Ranked #5 of 20 hotels in Franklin
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Cathy1030 Birmingham, Alabama
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131 people have reviewed this hotel

Traveler rating
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    31
    14
    2
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Birmingham, Alabama
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband had some points so we used them here for 2 nights. Pros...clean and the decor is modern...people pretty friendly. Cons: I thought the bed was very uncomfortable...although my husband and son didn't mind them. I could not get the air right so either it felt like I was sleeping on a pipe or sleeping in a gulley! It... More

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Cathy1030, Thank you for your note. For reference, the Courtyard as a brand does not include breakfast with their standard rates. Also, what you may have seen was a Platinum Rewards member receiving their coupon for a free coffee or market item, rather than a voucher for breakfast. Also, for any HVAC issues/questions, please reach out to our desk... More

Columbus, Ohio
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

"Inconsistent" pretty much sums it up. This is a relatively new and nice looking establishment. It is well designed and decorated. The Bistro is nicely done and prepared our breakfast choices quickly. The rooms were quiet despite the close proximity to the interstate. Now for the disappointments ... Our first surprise was with our check-in. We had reservations for three... More

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Hsbvim, Thank you for taking the time to complete a response via TripAdvisor. We would like to discuss your experience further- please reach out when you have the moment to either me or TJ Angeleno (General Manager). Thank you and we look forward to hearing from you soon. Sincerely, David Norman 615-778-0080 More

Sydney
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights for business. I found the hotel clean and bright. The room was large, the staff were helpful and friendly. The pool and fitness centre were an added bonus. I would recommend this hotel for a stay in franklin or Nashville.

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear bethoSydney, Thank you for your comments and for taking the time to review us on TripAdvisor! We are happy to hear that you had a wonderful stay and look forward to providing you with another wonderful experience on your next stay! Sincerely, David Norman 615-778-0080 More

Terry, Mississippi
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was very nice and clean. Our room had a balcony which was nice. But for 199 a night I would expect at lease a complementary breakfast but no such luck! It is a Starbucks breakfast type so that's pricy as well. If you have money to blow this is a perfect place to stay as it was very... More

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Norm27, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Christina R., Thank you for your response. I am pleased to see that you enjoyed your stay with us and apologize regarding your concerns with the rate. We are competitively priced for the Franklin market and you will find it difficult to book rooms less than $200 on most week nights. Our goal is to provide the best possible... More

South Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 28, 2014

The Courtyard in Cool Springs is about what you would expect for a Courtyard. It checks a lot of boxes, but leaves a lot to be desired. This review is based on a family of 3 staying in a regular room. Pros: The staff are very polite and eager to please. There are good shops and restaurants nearby. Free Parking... More

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FRANKLIN64, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear SouthFloridaMom2, Thank you for your review. I'm happy that you loved the amazing staff of ours and our terrific location! I'm sorry to read that we did not meet your expectations this time around, however for future visits to the area I would highly recommend more than just a single King bed (and a pullout) for three. We have... More

Corydon, Indiana
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 13, 2014

My husband and I stayed here on an anniversary trip to Nashville. We opted to stay in Franklin because it was more reasonably priced than staying downtown. The hotel is in a very nice business area and was close to lots of eateries and shopping. The check-in staff was very friendly and courteous upon check in. The room we had... More

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FRANKLIN64, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Melly17, Thank you for your response- I am glad that you had a nice stay with us! Regarding the housekeeping- I apologize that you heard the noise, but our housekeepers don't arrive until 9:00am on the weekends. I will also review your room and learn about why you did not receive service. For the future, please reach out to... More

Fayetteville TN
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 8, 2014

This was my first stay at this location. My sister-in-law and I both stayed overnight. We walked into the lobby and walked around and saw nobody. We waited and waited and waited. After 10-15 minutes, I walked into the restaurant and waited for the server to take a break from speaking with his customers, again, several minutes. He told me... More

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Fireman1000_9, Thank you for making note of your experience with us. I am sorry to hear that your initial impression was not perfect, as that is most assuredly how we do not operate on a daily basis. We will be informing our team of this review and educate to ensure that an experience like this does not occur in... More

Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 31, 2013

This hotel is updated, comfortable, and convenient, with nice amenities. The rooms are spacious, and have refrigerators. It is also very affordable. On our most recent stay at this hotel, I shared with another guest of the same wedding, which took place in Nashville. There was plenty of space for all of us. Because we were traveling on a weekend,... More

Was this review helpful? Yes 1
FRANKLIN64, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Haparev, Thank you for your review! I am happy to read about your enjoyable experience with us- I hope the wedding was a wonderful event and we look forward to seeing you again soon! Sincerely, David Norman 615-778-0080 More

Indiana
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 29, 2013 via mobile

Visiting family and this fit the bill. Central location, off interstate but no noise from road. Everything you need within two miles. Rooms nice, comfy bed, staff friendly. Quiet at night. Everything you need with a Starbucks, small Bistro and market. Nice property.

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FRANKLIN64, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Stoopswatson, Thank you for taking the time to comment on your previous stay with us! We are excited to hear that you had a great experience with us and I'll be happy to share this review with my team! Sincerely, David Norman 615-778-0080 More

Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2013

Stayed one night here to break up a long drive. Wish we could have stayed longer. Excellent hotel with spacious well appointed rooms. We tried the bistro restaurant and were not disappointed. My wife had a modified Reuben sandwich which was very tasty and made as requested. The hotel location was close to I-65 and convenient to Nashville attractions. I... More

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FRANKLIN64, Director of Sales at Courtyard by Marriott Franklin Cool Springs, responded to this review

Dear Jowawagner, Hello from Franklin! Thank you for choosing the Courtyard, we are delighted to see that you had a nice stay with us (and that you loved the Bistro too!). Have safe travels and we look forward to seeing you again soon! Sincerely, David Norman 615-778-0080 More

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Additional Information about Courtyard by Marriott Franklin Cool Springs

Also Known As:
Courtyard By Marriott Franklin Cool Springs Hotel Franklin
Courtyard By Marriott Franklin Cool Springs Hotel
Address: 2001 Meridian Blvd, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Franklin
#6 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Franklin Cool Springs 3*
Official Description (provided by the hotel):
Located just outside Nashville off of I-65 in the scenic countryside of Williamson County, Courtyard Franklin Cool Springs is ideal for business or leisure travel. Our Franklin, TN hotel is a short drive to downtown Nashville, area corporations, shopping and recreational activities. Perfect for Franklin vacations or business trips, the Courtyard Franklin Cool Springs offers spacious rooms with luxurious bedding, flat-screen HDTV, free wireless Internet and refrigerators. Stay fit with our on-site fitness center featuring Cybex cardio equipment and dumbbells. Rejuvenate in our indoor pool and whirlpool. And, relax in the evening at our lobby bar with a coffee or cocktail. Our hotel near Nashville is perfect for weekends in Franklin, corporate travel and fun family vacations. ... more   less 
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