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Hyatt Place Nashville/Franklin/Cool Springs

3.0 of 5 650 Bakers Bridge Avenue, Franklin, TN 37067
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Certificate of Excellence 2014
Hyatt Place Nashville/Franklin/Cool Springs
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Hyatt Place Nashville/Franklin/Cool Springs
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132 reviews from our community

Traveler rating
    64
    36
    18
    6
    8
See reviews for
43
32
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (41)
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    (43)
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There are newer reviews for Hyatt Place Nashville/Franklin/Cool Springs
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evansville, in
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 6, 2013

We stayed while in town for a soccer tournament. Staff were very friendly and professional. The lobby had a nice area where we could gather and talk. Location is close to the mall and several options for dining out. Would stay again if in town.

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. When being away from home, conveniences... More 

Hinsdale, Illinois
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 30, 2013

Booked this at Hotels.com and got a great deal for a suite. The room was spacious and clean. My only request would be disposable cups opposed to the glass. I never feel they are clean. The hotel includes breakfast which is adequate. I chose to have it 2 of the 4 mornings. The menu didn't change on my stay and... More 

Was this review helpful? Yes
SMicheels, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. Please feel confident that I will... More 

Knoxville, Tennessee
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 16, 2013

Came here for a wedding with my wife. I must say, we thoroughly enjoyed this place. It must be a new location, as we got a really good "name your own price" rate on priceline. It was worth what we paid and more! ($65) I would pay more and definitely come back. the location is awesome awesome! Everything you can... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. It is through guest feedback, only,... More 

Atlanta, Georgia
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 9, 2013

We have never stayed at a Hyatt before and were pleased. My husband liked the addition of toothpaste to the room take aways and having the living room and desk makes longer stays easier. We did miss the happy hours that we have become used to being offered by other hotels at this price point but it did not ruin... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. We will be sure to mention... More 

Milwaukee, Wisconsin
Top Contributor
83 reviews 83 reviews
24 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed April 8, 2013

My family of five stayed in Rooms 219 and 220 (both doubles) on a Saturday night when the Hyatt Place was at full occupancy. The front desk staff was very efficient at both check-in and check-out. Overall, it was a good experience, and I wouldn't hesitate to stay there again while in the Cool Springs area. Pros: Quick and friendly... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest Thank you for taking the time out of your schedule to complete the Trip Advisor survey regarding your recent stay at our hotel. I will be sure to share with our front desk staff the positive impact they impressed upon you during your check-in and check-out process. It is refreshing to hear the "good stuff". In addition,... More 

Washington DC, District of Columbia
Top Contributor
51 reviews 51 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed for two night at this hotel while on a pleasure trip to Nashville. Very accommodating, nice hotel, no complaints. It's a bit far from the city, but not terribly so. If you take the backroads into town rather than the Interstate, you see some mighty fine estates! Also recommend you go to the town of Franklin--apparently quite a... More 

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. It is through guest feedback, only,... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Stayed one night as a stop on our way home. Huge room. Very clean and comfortable. Loved the giant flat screen that swung from living room area to sleeping area. Very quiet, even though there was the Nashville party crowd. Helpful staff. The complimentary breakfast was great! Eggs, waffles, bacon, cereals, fruit, etc. Way better than an ordinary continental. Plenty... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. It is through guest feedback, only,... More 

Tennessee
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 8, 2013 via mobile

We stayed here overnight for a recent business meeting in the area. Our room was the smallest Hyatt room we have ever had. Don't know if they are all like that in this hotel or not. And I am not a fan of the A/C Heat unit blowing the covers off your bed because it is so close to the... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete the Trip Advisor Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as... More 

Hamilton, On
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed at this hotel numerous times for business and its always been very good and with a welcoming staff. Great breakfast and great rooms! Plus its close to the Cool Springs area for shopping and restaurants.

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. We always love to see our... More 

Top Contributor
68 reviews 68 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 23, 2013

I stayed here for almost 2 weeks for work. The staff was very good and I enjoy the breakfast. My room was cleaned and the internet worked fine. The bed was nice and I slept pretty good there. The only items that I wish for is if had a laundry on site as I was there for 2 weeks. The... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. Please feel confident that we are... More 

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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#8 Family Hotel in Franklin

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