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Hyatt Place Nashville/Franklin/Cool Springs

Certificate of Excellence
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650 Bakers Bridge Avenue, Franklin, TN 37067
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Hyatt Place Nashville/Franklin/Cool Springs
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Hyatt Place Nashville/Franklin/Cool Springs
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171 reviews from our community

Traveler rating
    83
    45
    25
    9
    9
See reviews for
56
41
9
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southeast
Contributor
14 reviews 14 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

If I were not paying approximately $200 a night, this hotel may have been "acceptable". When I checked in I found out that for some reason, management has decided to put a premium on upper floors and to make them all doubles. They charged 70.00 cleaning fee for my 5 lb dog. She walked around the room "crunching" on trash... More 

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Huntsville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel is well maintained and the staff was great. Can't go wrong with this choice. The location is close to the interstate with easy access to the sites around town. I believe it has been recently remodeled.

Review collected in partnership with Hyatt Hotels

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San Diego
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were traveling with two small children. The staff were very helpful and friendly. The crib they supplied was new, clean and in excellent condition. The staff provided hot water for baby bottles when needed. The breakfast buffet was very convenient with a good variety of food. The hotel was very close to shopping. Overall, very nice stay.

Review collected in partnership with Hyatt Hotels

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Bonita Springs, Florida
Top Contributor
80 reviews 80 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Staff was very friendly and rooms were lovely and spacious. We left early in the morning, so can't comment on breakfast; but liked it enough to plan to be back. It is an easy drive from interstate and has a wonderful restaurant across the street; just a short drive to Cool Springs Mall.

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Grovetown
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is not the newest of Hyatt Place hotels but it is certainly in excellent shape. The lobby is clean and inviting. The host at the front desk is very welcoming, and the rest of the staff is excellent! The folks that work there all seem to be happy and they truly greet everyone with honest pleasure. If you are... More 

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Franklin, Tennessee
Top Contributor
134 reviews 134 reviews
21 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Good place. Great rooms, tasty breakfast, helpful and friendly staff. I still am amazed by the rooms and remember the breakfast sandwiches fondly. The coffee is great, free newspapers, and a great location.

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Cleveland, Ohio
Top Contributor
133 reviews 133 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff was very friendly and helpful and parking and check-in were easy. The room is a typical Hyatt place room, with plenty of space and a living and sleeping area (not completely separated). Wi-fi was free but slow. However, the room overall felt somewhat cheap and dated, and the fixtures in the (small) bathroom were worn and loose. There... More 

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Franklin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

What a wonderful staff. Every encounter with the staff was positive. Not to much not to little. They were thoughtful anticipating what I might need. They offered but did not intrude. It was a really pleasant stay.

Review collected in partnership with Hyatt Hotels

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Northeast, OH
Top Contributor
65 reviews 65 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were visiting Nashville for one day and stayed at Hyatt Place. We arrived later in the evening and the gentleman at the desk was friendly and helpful. Our room was a king suite. It was clean and the only thing that kind of grossed me out was what looked like a bit of mold in bathroom on the floor... More 

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Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Convenient location; comfortable rooms, and Stylish hotel. The staff was very customer friendly and went above and beyond the call of duty to ensure customer satisfaction. Definitely would recommend this hotel to others.

Review collected in partnership with Hyatt Hotels

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: Thank you for providing your feedback with our Guest Survey. I would like to thank you for choosing to stay with us on your trip to Franklin, TN. I am glad to hear that our hotel and it's location was more than accommodating for you. We would love for you to come back and stay with us... More 

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