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Hyatt Place Nashville/Franklin/Cool Springs

#10 of 21 Hotels in Franklin
Certificate of Excellence
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650 Bakers Bridge Avenue, Franklin, TN 37067
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Hyatt Place Nashville\/Franklin\/Cool Springs
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200 Reviews from our TripAdvisor Community

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Traveler rating
    90
    56
    29
    12
    13
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66
46
9
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Lake George, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I am having a hard time believe that the previous and recent reviews are genuine. The amount of mold and the mildew present in the rooms I was offered was way to significant to be just an exception. This is by far the worst hotel experience I've had. On the flip side, the staff was nice and accommodating but the... More 

Was this review helpful? Yes
Bartlett, Tennessee
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall the room is okay. Could stand to make some minor touch ups to the place. In our case, air never cooled the room. Stayed humid all night. Called front desk for 1 1/2 hr with no answer. In the end, they compensated us for our problem, but I understood from others who stayed that night had problems with theirs... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for your review. I apologize that your air conditioning did not cool properly, but I am glad my staff assisted you with this issue. I will have our maintenance department check that out immediately. With Warmest Hospitality, Stephanie Micheels- General Manager More 

Denver, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great quiet location -- located close to the hustle-bustle activity of Cool Springs, but at the same time is away from the traffic and intermittent congestion of the area. The property is clean and modern. Friendly check-in staff. Rooms were spacious, clean, and comfortable. Saw the morning breakfast, but did not get a chance to try it out. The only... More 

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I apologize for the internet issues you experienced, and I will definitely have this checked out. Hopefully, we will see you in the near future so you can try out our delicious breakfast sandwiches! With Warmest Hospitality, Stephanie Micheels- General Manager More 

Munich, Germany
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in a Jr Suite room. King bed/pullout in a separated area\ with my mom and sister. It was our first time in town, so we were asking a lot of questions. Not many restaurants open late near the hotel, but the drive was not too far from others. Really clean and lovely hotel. Bedding was comfortable

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for reviewing our hotel! We appreciate your kind words, and we will definitely pass this on to our entire staff! With Warmest Hospitality, Stephanie Micheels-General Manager More 

Tulsa, OK
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first experience to stay at a Hyatt hotel. It was a good one. The staff was friendly, room was comfortable and clean. The hotel is in a very pretty and convenient location. Near lots of restaurants and shopping. Will definitely look into Hyatt for our future travels.

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel. We are certainly glad you enjoyed your stay, and we look forward to having you as our guest in the future! With Warmest Hospitality, Stephanie Micheels- General Manager More 

Indianapolis, IN
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel in a beautiful place. The room was awesome and clean and nothing broken. However I am very disappointed in the service. In the morning after washing our hair, my daughter and I discovered the hair dryer didn't work, so I took it downstairs and asked if they could find a replacement at 7:30 a.m. When... More 

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. Please accept my sincere apologies for not having a hairdryer available to you during your stay. This is not a typical response from our front desk, and I can assure you that this situation will be addressed immediately. Again, I apology for this huge inconvenience. With Warmest... More 

Orlando, Florida
Level Contributor
87 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here one night on business as I had an early flight in the morning. While definitely not an airport hotel (I booked last minute and couldn't find a hotel close by airport property with vacancies), it wasn't a bad drive and the surrounding area made up for it. I was pleasantly surprised by the Franklin area in the... More 

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. I am glad you were able to stay at our location and experience some of what Franklin has to offer. We hope to see you again on your next trip to the Nashville/Franklin area! With Warmest Hospitality, Stephanie Micheels- General Manager More 

Nashville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This place was full with people from all around America. The staff was friendly and made my family feel welcome. There was just one problem but, it was corrected in the morning. Clean, smell good and great customer service. This was over a 3 day stay.....

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for your kind words about our hotel. We are thrilled that you enjoyed your stay, and we look forward to serving you in the future! With Warmest Hospitality, Stephanie Micheels-General Manager More 

Little Elm, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The staff was extremely friendly and accommodating, I give all of them a ton of credit for that. The room itself was extremely damp and smelled like mildew/mold. The beds were very uncomfortable and the sheets weren't clean, covered in stains. I've stayed at a few different Hyatt Places and loved each one but the issues with the room will... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, I apologize that your stay was less than what you had expected. I can assure you that the inconveniences you have mentioned will be addressed immediately. With Warmest Hospitality, Stephanie Micheels- General Manager More 

Melbourne, Florida
Level Contributor
11 reviews
11 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel a few times and find it to be a very comfortable stay. It is hidden somewhat off the road but within walking distance to many restaurants and shops. The staff is always friendly and accommodating. The rooms clean and comfortable without exception. Very important to me, I feel very safe here when traveling alone... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. We are so glad you enjoyed your stay, and it is really nice to hear that you feel safe here when traveling alone. We always want you to feel welcome and at home here at the Hyatt Place! With Warmest Hospitality, Stephanie Micheels- General Manager More 

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