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All 20 Franklin hotels

Hyatt Place Nashville/Franklin/Cool Springs

3.0 of 5 Hotel   |   650 Bakers Bridge Avenue, Franklin, TN 37067
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77%
Ranked #9 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Mary D Beachwood, Ohio
  • Overview
  • Reviews (115)
  • Photos (14)
  • Amenities
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  • Room tips (20)
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115 people have reviewed this hotel

Traveler rating
    55
    31
    15
    6
    8
See reviews for
35
30
7
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Beachwood, Ohio
1 review
3 of 5 stars Reviewed 2 days ago NEW

During my week's stay at this facility, I found the front desk staff (day shift) to be professional and helpful. The food was good. Upon my arrival, I observed that the furniture in my room needed to be dusted. Housekeeping was not as I expected. The bedding was not changed during the week. After my first night, I made my... More

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Baton Rouge, Louisiana
Top Contributor
95 reviews 95 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

I liked the location - both because it was convenient for exploring Nashville and because the hotel is near lots of restaurants and shopping and the charming downtown Franklin. The breakfast did not have a lot of variety and they often ran out of juice and hot breakfast offerings, but when they did have hot breakfast ready to go, it... More

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Seabrook, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

We specifically book at Hyatt Place hotels because the rooms are consistently comfortable and their breakfast sandwiches have been the best hotel breakfast around. Unfortunately, despite their past offerings and that every single poster that advertises their hot breakfast throughout the hotel features a picture of those breakfast sandwiches, they were not offered. Scrambled eggs & sausages ran out as... More

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one. Please feel confident that your concerns regarding the guest breakfast have been acknowledged and necessary steps will be implemented to ensure others are not disappointed as you... More

Erwin, Tennessee
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago

Such a great place to stay! Room was clean and very spacious. Breakfast was excellent. Staff was very friendly and helpful. We could go to so many shops and restaurants within 2 blocks. We will definitely return.

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: The most appreciative thing a manager can read or hear is that a guest had an excellent time and all staff members were applying their skills to ensure a pleasurable guest experience. We thank you for the kind review. Thank you again and we hope that you will continue to choose our hotel first when you come... More

Frisco, Texas
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights and cancelled our next two nights. The rooms are laid out well and the large TV is nice. The air conditioner was extremely loud which made it hard to sleep. One if the windows was complete fogged between the panes and could not see out. First morning they had condiments for oatmeal out and had gravy... More

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete the guest survey regarding your recent stay at our hotel. Please feel confident in knowing that your concerns regarding the bedroom window and air conditioning will be addressed with our maintenance to ensure we correct any and all deficiencies found in a room. Our goal... More

Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel twice--I gave it a good review April 8, 2013. On my second visit, I still liked it but I was less impressed. It didn't seem as clean or friendly as during our first visit and I think the hotel simply has aged another year. We were there for the weekend and the hotel was... More

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is an honor to hear you decided to return to... More

Tallahassee, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Location is great, out of Nashville, near Franklin. With a Hyatt brand hotel you expect a certain level, this Hyatt Place did not meet that level. It was not clean. The entry carpet, elevator carpet, hallway carpet and room carpet hadn't been vacuumed in ages and had stains. The air was musty when we entered our room, my husband cleaned... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please accept our sincerest apologies regarding the various housekeeping deficiencies. Please... More

Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have now stayed here two years in a row for my July summer trip to Nashville to see family in Franklin/Brentwood. I cannot say enough great things about this hotel. The value is incredible and the AAA room rate is amazing for what you get. The layout of the room is spacious, clean and fantastic for me and my... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: It was such a pleasure to read the review about your recent stay. I thank you for the kind words and am so glad that you found your stay to be everything you had hoped for, two years in a row!!! I will share your kind words with all of the staff at the hotel. This is... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed June 23, 2014

My husband and I were there on business, and I booked this hotel because of the wonderful reviews. The hotel lobby is nice, the breakfast was very good, but the room was not up to par. At first glance, the room (Room 620) looked nice, but given a closer inspection here are some things that gradually presented themselves: Stained sofa,... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is our goal to deliver a fresh, clean, crisp room... More

Austin, TX
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

Nice hotel near Franklin. The property has been renovated but is like all the other Hyatt Places. Breakfast was good and staff was really friendly. We requested a double and got one but beds seemed awfully small so we used the pull out couch. Easy access to everything and clean room always a must if you are traveling with kids.... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: Hello! Thank you for your kind review of our hotel. We are so glad that you enjoyed all that we have to offer and our staff made you feel welcome. We hope to have you again the next time you're in Franklin! Thank you again and we hope that you will continue to be your first choice... More

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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
128

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