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All 20 Franklin hotels

Hyatt Place Nashville/Franklin/Cool Springs

3.0 of 5 Hotel   |   650 Bakers Bridge Avenue, Franklin, TN 37067 (Formerly AmeriSuites Nashville / Cool Springs)
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Hyatt Place Nashville/Franklin/Cool Springs

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78%
Ranked #11 of 20 hotels in Franklin
Certificate of Excellence 2013
A recent review
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92 people have reviewed this hotel

Traveler rating
    42
    28
    10
    4
    8
See reviews for
28
24
6
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Milwaukee, Wisconsin
Top Contributor
79 reviews 79 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked two rooms for my family on the 5th floor. My room (510) was very clean and quiet, with extremely comfortable beds and pillows, and a large flat-screen TV. The two gentlemen at the front desk were very friendly and social, and checked my family in quickly. Breakfast buffet was plentiful, with a good selection of warm foods (eggs,... More

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Holyoke, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I like to start with the positive; most of the staff are very friendly and that's where it ends. We could not get a king bed and that's understandable however my husband and I could not sleep In the same bed because it was so small and we are on the smaller side. The rooms are very dated. I was... More

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I’d... More

Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I love Hyatt and love Franklin so I was excited to get to our hotel after driving 14 hours. When we got there our reservation was not correct and that caused some stress. We had specifically reserved adjoining rooms and they did not have that noted or available at check in. Eventually they fixed us up and got it all... More

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please... More

Newnan, Georgia
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 17, 2014

I first want to say that our experience at this hotel was simply awesome. Angela was top notch, the rest of the staff was very attentive and polite. We were there staying for a Volleyball tournament and it was busy - very busy with a lot of teenage girls! The staff continuously cleaned the eating area (breakfast was busy) and... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: It was such a pleasure to read your review about your recent stay. I thank you for the kind words and am so glad that you found your stay to be everything you had hoped for. I will share your kind words with all of the staff at the hotel. This is what we love to hear... More

Boston
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 10, 2014

I usually stay at the Marriott Franklin Cool Springs, but it was sold out this trip, so I'm at the Hyatt Place instead. I think the front-desk staff mean well, but there are some issues here. When I checked in, I had about 5 minutes to run upstairs and drop off my bag and freshen up before I had to... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 6, 2014

I surprised my husband with a weekend trip for his birthday. The hotel we normally stay at was full so I tried here. The rooms are small, dirty, and the "wonderful" breakfast was nasty and cheap. I WILL NOT stay here again, and I will make sure no one else I know stays here. Ever. This place is awful.

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete the guest survey regarding your recent stay at our hotel. Please feel confident in knowing that your concerns regarding your experience will be addressed with the appropriate departments. Our goal is to ensure all of our guests are satisfied with their stay upon departure. I... More

Omaha, Nebraska
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 11, 2014 via mobile

The Hyatt Place is always a great hotel, with everything from yummy breakfast ,to nice pools , and comfy beds and linens to sleep in. I always enjoy staying at a Hyatt Place and highly suggest them. But this hotel had a very nice staff that went above and beyond, I had an appointment I needed to get to and... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: It was such a pleasure to read your review about your recent stay. I thank you for the kind words and am so glad that you found your stay to be everything you had hoped for. I will share your kind words with all of the staff at the hotel. This is what we love to hear... More

Iowa
Top Contributor
88 reviews 88 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 1, 2014

This was our first stay at a Hyatt Place. The room was large, clean, and my husband liked the tv. Almost the size of the one he views at home! We inquired at the front desk on places to go for dinner, and were given a number of options and directions. Breakfast was hot, and the staff quickly cleaned off... More

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. It is through guest feedback, only,... More

Memphis, TN
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2014

Awesome hotel! Great room! Huge couch with ottoman. Clean, modern. Loved the sundries at the front desk and bar. Starbucks and a light menu if you want food. I left my husband stranded at the hotel so I could visit a friend and he was able to get a hot lunch. Breakfast was better than most free hotel breakfasts. No... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: It was such a pleasure to read your review about your recent stay. I thank you for the kind words and am so glad that you found your stay to be everything you had hoped for. I will share your kind words with all of the staff at the hotel. This is what we love to hear... More

Memphis, Tennessee
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 30, 2013

We had a great holiday stay here, the staff was very laid-back, the lobby was casual and comfortable. The rooms are spacious with a huge flatscreen TV, big shower, and comfortable beds. Starbucks coffee in the lobby, and a nice hot breakfast.

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see from your guest survey, that you were satisfied with your accommodations and service. It is through guest feedback, only, that we... More

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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Hyatt Place Nashville Franklin
Franklin Hyatt
Address: 650 Bakers Bridge Avenue, Franklin, TN 37067 (Formerly AmeriSuites Nashville / Cool Springs)
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 20 hotels in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
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