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Hyatt Place Nashville/Franklin/Cool Springs

3.0 of 5 650 Bakers Bridge Avenue, Franklin, TN 37067
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Certificate of Excellence 2014
Hyatt Place Nashville/Franklin/Cool Springs
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Hyatt Place Nashville/Franklin/Cool Springs
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135 reviews from our community

Traveler rating
    64
    36
    20
    7
    8
See reviews for
44
33
8
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Contributor
14 reviews 14 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hyatt Places are our go-to hotel chain for our family of 5 - plenty of room for us and generally good breakfasts. This location seems older than the other locations we have stayed at. I wouldn't call it dirty, more worn. The service was good.

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St. Louis
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not a bad hotel but there were a few issues, so... if you are a picky person this might not be the hotel for you. The staff was very friendly, the location was great with many places to eat nearby, the location was very quiet, and the hotel was very modern if that is your style. But there were several... More 

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North Carolina
Top Contributor
132 reviews 132 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Price was good, but problems were better. Placed on first floor (per request), but were placed next to a room that had flooded. 3 fans in the hallway, ran for OVER 24 hours, right next to our room...sleep difficult the first night. Room was right next to door to outside, with large sign saying room key needed for entry 24... More 

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please accept our sincerest apologies for the loud noise of the... More 

Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed December 21, 2014

Plenty of hot water with great pressure, clean comfortable beds, a really large room with sitting area and wet bar, two full length mirrors, granite countertops, an impressive breakfast array of food and dishes attractively presented, and an online discount booking made for such a great value that it's impossible to say it wasn't excellent. But while over the top... More 

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see from your feedback, that you were almost completely satisfied with your accommodations and service. Please feel confident that your concerns have... More 

Martin, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 11, 2014

This is a very nice place to stay. Very friendly staff and easy to work with. No problems checking in or checking out. Breakfast food was not the best I had ever eaten but it was ok. The hotel is close to the mall and restaurants but it is in the middle of the business district so not many views... More 

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay is a comfortable one, please feel confident that your concerns about the breakfast has been discussed with the breakfast staff to make sure we exceed your expectations. We look forward to... More 

Fort Worth, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

Came into Franklin late room was ready check in was very simple. Staff was courteous. Room was very nice a lot larger than it looked. The complementary was great. Highly recommend this place. Location is excellent lots of dining and shopping in the area.

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was comfortable and convenient, with your feedback we are able to continue to exceed your every need, we look forward to seeing you again soon! More 

Tampa, FL
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 3, 2014

We booked this hotel last minute for one night and it turned out great. The staff was friendly and the hotel was great. The room was very large and had all the amenities of home. The free breakfast was delicious and fresh. The hotel his near all the major chain restraunts and a mall. It's right off the interstate for... More 

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: Thank you for your kind review of our hotel! We are so glad that you enjoyed not only our staff but also our convenient location. We look forward to seeing you again soon! More 

Top Contributor
112 reviews 112 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 23, 2014

Excellent room, quiet, well-appointed, solid, as always. Never a surprise, always have apples and nice people that are quite knowledgeable about the area at front desk. Easy to work with, early check-ins available, if really available. Breakfast is a nice selection and always hot and satisfying. Recommend.

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay continues to be a comfortable one, and we are happy to see from your feedback, that you continue to be satisfied with your accommodations and service that you received. We look... More 

Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed November 22, 2014

The staff is very welcoming. Tyrone was there when we checked in at 12:30 AM and again at 9:30 AM when we had breakfast. I said "you had a long night". He said, "no ma'am, I wasn't on the clock when you checked in". He had a new staff member and was checking on her. What a great management style.... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: The most appreciative thing a manager can read or hear is that a guest had a fantastic experience and all staff members were applying their skills to ensure a pleasurable guest experience. We thank you for the kind review but most importantly, for allowing us to continue making an impression on you. We look forward to you... More 

Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 22, 2014

Stayed 2 nights in mid-November room was spacious and clean as expected. Probably time for this Hyatt Place to consider a facelift it does appear to be one of the older Hyatt Places. Would like to have seen more hot items on the breakfast bar. Would stay here again

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: Thank you for taking the time out of your day to respond to our survey, we are very happy to read that you were happy with the cleanliness during your stay, and have shared this with our housekeeping department. Please feel confident that the concerns with the hot breakfast items and the quality of our hotel have... More 

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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#8 Family Hotel in Franklin

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