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All 20 Franklin hotels

Hyatt Place Nashville/Franklin/Cool Springs

3.0 of 5 Hotel   |   650 Bakers Bridge Avenue, Franklin, TN 37067
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78%
Ranked #9 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Laurence M Frisco, Texas
  • Overview
  • Reviews (111)
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111 people have reviewed this hotel

Traveler rating
    54
    31
    12
    6
    8
See reviews for
32
30
6
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Frisco, Texas
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed two nights and cancelled our next two nights. The rooms are laid out well and the large TV is nice. The air conditioner was extremely loud which made it hard to sleep. One if the windows was complete fogged between the panes and could not see out. First morning they had condiments for oatmeal out and had gravy... More

Was this review helpful? Yes
Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel twice--I gave it a good review April 8, 2013. On my second visit, I still liked it but I was less impressed. It didn't seem as clean or friendly as during our first visit and I think the hotel simply has aged another year. We were there for the weekend and the hotel was... More

Was this review helpful? Yes
Tallahassee, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Location is great, out of Nashville, near Franklin. With a Hyatt brand hotel you expect a certain level, this Hyatt Place did not meet that level. It was not clean. The entry carpet, elevator carpet, hallway carpet and room carpet hadn't been vacuumed in ages and had stains. The air was musty when we entered our room, my husband cleaned... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please accept our sincerest apologies regarding the various housekeeping deficiencies. Please... More

Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have now stayed here two years in a row for my July summer trip to Nashville to see family in Franklin/Brentwood. I cannot say enough great things about this hotel. The value is incredible and the AAA room rate is amazing for what you get. The layout of the room is spacious, clean and fantastic for me and my... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: It was such a pleasure to read the review about your recent stay. I thank you for the kind words and am so glad that you found your stay to be everything you had hoped for, two years in a row!!! I will share your kind words with all of the staff at the hotel. This is... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

My husband and I were there on business, and I booked this hotel because of the wonderful reviews. The hotel lobby is nice, the breakfast was very good, but the room was not up to par. At first glance, the room (Room 620) looked nice, but given a closer inspection here are some things that gradually presented themselves: Stained sofa,... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is our goal to deliver a fresh, clean, crisp room... More

Austin, TX
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice hotel near Franklin. The property has been renovated but is like all the other Hyatt Places. Breakfast was good and staff was really friendly. We requested a double and got one but beds seemed awfully small so we used the pull out couch. Easy access to everything and clean room always a must if you are traveling with kids.... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: Hello! Thank you for your kind review of our hotel. We are so glad that you enjoyed all that we have to offer and our staff made you feel welcome. We hope to have you again the next time you're in Franklin! Thank you again and we hope that you will continue to be your first choice... More

Fond du Lac, Wisconsin
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

We had the greatest trip to Nashville, this past May and a large part of that was due to this amazing stay! The hotel was BEAUTIFUL (as is all Hyatt's). It was extremely clean, and welcoming. We love the modern decor in the lobby, and the rooms are so spacious and relaxing. We stayed in a King Suite, with our... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see from your guest survey, that you were satisfied with your accommodations and service. I was overwhelmed by all of your kind... More

Contributor
19 reviews 19 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 15, 2014

I always love staying at Hyatt Place no matter the location and this stay was no exception. The staff was exceptionally friendly and helpful, no matter what I needed. The room as always was so comfortable, the pool at this location was clean and convenient. The location was in a newer area of Franklin and offered a lot of shopping... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see from your guest survey, that you were satisfied with your accommodations and service. It is through guest feedback, only, that we... More

Cleveland, Ohio
Contributor
18 reviews 18 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 15, 2014 via mobile

Reservation over booking by at a different hotel in the area left us with out a room for our three nights in the Frankin area. Our frustration was quickly turned into a blessing when we arrived at the Hyatt. The staff was extremely friendly as was the manager who was able to accommodate our needs for our stay. The facility... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: Hello! Thank you for your kind review of our hotel. We are so glad that you enjoyed all that we have to offer and our staff made you feel welcome. We hope to have you again the next time you're in Franklin! Thank you again and we hope that you will continue to be your first choice... More

Bradenton, Florida
Top Contributor
121 reviews 121 reviews
60 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 14, 2014

Checked into the hotel and was greeted with a warm hello and quick help. Busy weekend, but still made it feel as though I mattered, which is a dying breed with hotels. Got to the room, and stay in a lot of Hyatt Place properties and this was one of the cleanest I have been in to date, and that... More

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: The most appreciative thing a manager can read or hear is that a guest had an amazing experience and all staff members were applying their skills to ensure a pleasurable guest experience. We thank you for the kind review but most importantly, the continued patronage. Thank you again and we hope that you will continue to choose... More

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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

14 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#8 Family Hotel in Franklin
Hotel Class
Number of rooms
128

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