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Hyatt Place Nashville/Franklin/Cool Springs

#10 of 21 Hotels in Franklin
Certificate of Excellence
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650 Bakers Bridge Avenue, Franklin, TN 37067
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Hyatt Place Nashville/Franklin/Cool Springs
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Hyatt Place Nashville/Franklin/Cool Springs
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188 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Madisonville, United States
4 of 5 stars Reviewed 2 days ago NEW

Our stay was very comfortable and what we expected. The staff was friendly and accommodating. The hotel was clean and attractive. The room was comfortable. We have stayed at Hyatt hotels both for business and pleasure and we are always satisfied with both the service and cleanliness of the hotels.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. We are delighted that you enjoyed your stay, and thank you for being a loyal Hyatt guest. We look forward to serving you again in the future! Sincerely, Stephanie Micheels- General Manager More 

Hong Kong Region, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A bad representative of the Hyatt name. Drab, tired interiors; smelly wall-to-wall carpets in all corridors and rooms; stuffy room with noisy air-conditioner on the floor next to the bed. The reception doubles as a Starbucks outlet. To top it off, if you want to order a glass of wine, you need to present your passport. It does not matter... More 

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, I appreciate you taking the time to review our hotel. I understand how frustrating it can be to provide your identification, but unfortunately the State of Tennessee requires that we see identification regardless of age appearance. I apologize for the inconvenience this caused you, as we always want our guests to have a worry free stay. With... More 

Valdosta, GA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was chosen as a rendezvous point for 3 families attending a wedding. The hotel was very convenient to wedding location and tasty restaurants. The children enjoyed the pool, and everyone enjoyed the large variety of hot and cold breakfast items.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out your review of our hotel. It is nice to know that you and the other families were able to have a nice visit while also while attending the wedding. It has definitely been a hot summer in Tennessee, and I am happy your kids were able to enjoy... More 

Tennessee
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Hyatt Place/Franklin-Cool Springs is a nice hotel, with all the typical features you expect from a Hyatt Place. Even with 2 ball teams there, we never heard a sound and were able to rest well. Great complimentary breakfast!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for your kind words in your review. I am so glad to hear that your were able to enjoy your stay, as well as having peace and quietness. We hope you will choose our hotel for all your travel to the Franklin area in the future! With Warmest Hospitality, Stephanie Micheels- General Manager More 

Atlanta, Georgia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We ordered in food service. Picked up at the bar and it was quite good. Had a nice pool and easy to get in and out of hotel. Had a nice free breakfast and staff very helpful and pleasant...Would return at another time.

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for your review! I am so glad to hear you enjoyed our food and amenities, and also that our staff took good care of you. We hope you will choose us again whenever you are in the Franklin area! With Warmest Hospitality, Stephanie Micheels- General Manager More 

Birmingham, Alabama
4 of 5 stars Reviewed 3 weeks ago

My husband and I enjoyed our stay at this hotel. The gentleman that check us in was very nice and courteous (I believe is name was Brad or Greg) and he made small talk with us when we came by the desk in the evenings. Mr. Curtis was awesome! As we arrived at the hotel he told us that if... More 

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for the kind words on your survey! I apologize that you had trouble with your fridge, but I am so happy to hear that Mr. Curtis was able to fix everything while you were out. I hope you will choose our hotel again whenever you are in the Nashville/Franklin area! With Warmest Hospitality,... More 

Franklin
1 review
5 of 5 stars Reviewed 4 weeks ago

I was very impressed with this hotel. The room was very spacious with a HUGE couch. The breakfast sandwiches were delicious. The staff is exceptionally helpful and friendly and that made the difference in my stay! The only downside is that the tv's have very limited channels. I had assumed there would be cable and was disappointed, especially when I... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for your kind words in your review of our hotel. I will definitely pass this on top my other team members. I apologize for the limited television channels, and I will definitely pass along this feedback. We look forward to serving you in the future! With Warmest Hospitality, Stephanie Micheels-General Manager More 

Greenwood, Indiana, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This rooms in this hotel are laid out nice, with a separate sitting area from the bedrooms, however the bathroom layout is very inconvenient. It is nearly impossible to stand in the bathroom and shut the door unless you squeeze between the toilet and the tub. The worst part though, about this hotel was that it was so dirty. Socks... More 

Was this review helpful? Yes 1
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out a review for our hotel. First and foremost, I apologize that your stay was less than what you had expected. I can understand your frustrations with the housekeeping department, and I can assure you these issues will be addressed. Again, I apologize for these inconveniences, and would hope... More 

Virginia
Level Contributor
301 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed June 18, 2015

Hotel was just "ok." The bathtub "dripped" during entire stay, was irritating. Service was ok, breakfast room was pretty dirty on most mornings. Housekeeping did an adequate job. Not the best, but certainly not the worst. Would stay here again.

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for taking the time to complete your review of our hotel. We appreciate your feedback, and your comments will be shared with each department. By listening to you, our guests, we are able to make the necessary improvements to make your stay more enjoyable! With Warmest Hospitality, Stephanie Micheels- General Manager More 

Birmingham, Alabama
1 review
4 of 5 stars Reviewed June 17, 2015

The stay at Hyatt Place was very comforting. Checked in late Friday night and was greeted with a smile. Could not walk thru lobby without being greeted and the staff asking if they can help in anyway. Room very clean and comfortable. Would highly recommend.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest, Thank you so much for your kind words on your review. Our goal is to make each guest feel at home when staying with us! Thank you again and we hope to see you again soon! With Warmest Hospitality, Stephanie Micheels-General Manager More 

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