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All 20 Franklin hotels

Hyatt Place Nashville/Franklin/Cool Springs

3.0 of 5 Hotel   |   650 Bakers Bridge Avenue, Franklin, TN 37067
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Ranked #10 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Pat B Birmingham, Alabama
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121 people have reviewed this hotel

Traveler rating
    58
    32
    17
    6
    8
See reviews for
38
31
7
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Birmingham, Alabama
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Guess it depends on reason for stay. We go yearly in August for a weekend. Had a party of 4 adults, 9 kids. This year we stayed at the Franklin location, last year Brentwood. Comparison: closer to restaurants & shops. Rooms are a little wider, breakfast area smaller, no vending on floors 4 & 5. Only ice machine on the... More

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Oklahoma City, Oklahoma
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I took my family to this hotel and we arrived very late. The staff was great and got us checked in quickly. Perfect Hyatt experience, great breakfast, good value. The Hyatt place experience is always great for me. I love the perfect same experience every time.

Was this review helpful? Yes 1
Saint Louis, Missouri
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We love Hyatt Place Hotels and this was one of the best. The room was very comfortable and the breakfast was excellent. We typically skip the "free" breakfasts because they are typically not very good. Everything was fresh and not microwaved. We all had seconds. Staff was very knowledgeable abour local restaurants for dinner and even called a few places... More

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Prescott, Arizona
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The breakfast area is rather small I stayed on the six floor in the room had a very musty smell to it It is in a very convenient location with lots of restaurants and shopping nearby Staff was very friendly and professional The room was nice but the air conditioner was rather noisy

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Newark, New Jersey
Senior Contributor
38 reviews 38 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here while visiting Nashville as it was much cheaper than staying downtown. It's 20-25 minute drive to downtown Nashville depending on the time of day, but it's not bad. Staff was very friendly and helpful. Our room was nice and clean, layout was a good use of space. There was a mini fridge. Shower had good water pressure!... More

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Champaign, Illinois, United States
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our family stayed at this property for two nights and overall, we had a pleasant stay. Not only is this hotel within minutes of the Cool Springs Galleria, it has a plethora of restaurants, shops, and other activities! We visited Franklin about 2 years ago and fell in love with the place, especially the quaint downtown area, with all of... More

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Beachwood, Ohio
1 review
3 of 5 stars Reviewed 4 weeks ago

During my week's stay at this facility, I found the front desk staff (day shift) to be professional and helpful. The food was good. Upon my arrival, I observed that the furniture in my room needed to be dusted. Housekeeping was not as I expected. The bedding was not changed during the week. After my first night, I made my... More

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Baton Rouge, Louisiana
Top Contributor
95 reviews 95 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 23, 2014

I liked the location - both because it was convenient for exploring Nashville and because the hotel is near lots of restaurants and shopping and the charming downtown Franklin. The breakfast did not have a lot of variety and they often ran out of juice and hot breakfast offerings, but when they did have hot breakfast ready to go, it... More

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Seabrook, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed July 22, 2014

We specifically book at Hyatt Place hotels because the rooms are consistently comfortable and their breakfast sandwiches have been the best hotel breakfast around. Unfortunately, despite their past offerings and that every single poster that advertises their hot breakfast throughout the hotel features a picture of those breakfast sandwiches, they were not offered. Scrambled eggs & sausages ran out as... More

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SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guest: Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one. Please feel confident that your concerns regarding the guest breakfast have been acknowledged and necessary steps will be implemented to ensure others are not disappointed as you... More

Erwin, Tennessee
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2014

Such a great place to stay! Room was clean and very spacious. Breakfast was excellent. Staff was very friendly and helpful. We could go to so many shops and restaurants within 2 blocks. We will definitely return.

Was this review helpful? Yes
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest: The most appreciative thing a manager can read or hear is that a guest had an excellent time and all staff members were applying their skills to ensure a pleasurable guest experience. We thank you for the kind review. Thank you again and we hope that you will continue to choose our hotel first when you come... More

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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

14 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#9 Family Hotel in Franklin
Hotel Class
Number of rooms
128

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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