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All 21 Franklin hotels

Franklin Marriott Cool Springs

3.5 of 5 Hotel   |   700 Cool Springs Blvd., Franklin, TN 37067
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Ranked #9 of 21 Hotels in Franklin
A recent review
3 of 5 stars Reviewed July 23, 2013
Jba38002 Lakeland, Tennessee
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247 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Franklin Marriott Cool Springs
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Lakeland, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed July 23, 2013

As a platinum member, I was extremely disappointed with this hotel. Walls are paper-thin and we heard doors slamming all night. At check-in, I was not treated like an elite at all, room was not on the concierge level, nor was I upgraded as I have been at other hotels. I will not return to this location.

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for being our guest at the Franklin Marriott Cool Springs and very much appreciate your loyalty to the Marriott famlly of hotels as a Platinum level Marriott Rewards guest. I am dissapointed we did not take great care of you and would appreciate you contacting me directly so I may understand what transpired during your stay, resolve any... More

Wake Forest, North Carolina, United States
Top Contributor
66 reviews 66 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 22, 2013

This location is very popular for conferences and very well maintained, great customer service and easy to get to from the highway. I arrived early and was told the rooms were not yet ready so I waited in the lobby fora little over an hour. As a preferred member I can usually expect an upgraded room on the concierge floor... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for visiting the Franklin Marriott Cool Spings for your conference and taking time to post your comments on Trip Advisor. Appreciate the kind words about the staff, quality of the product, and cleanliness of our hotel. If you could give me some additional details and specifics regarding your date of stay, rewards #, etc, I would enjoy researching... More

Sheldon, IL
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 4, 2013

Have stayed here a couple times through Priceline. Enjoyed a great stay each time. Rooms and facility are immaculate, hotel staff courteous, friendly and professional. Can't beat the Priceline price either. I've paid much more for 2 star hotels. Jeremy was particularly helpful.

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for staying with us and posting your review of the Franklin Marriott Cool Springs on Trip Advisor. Jeremy at the front desk is a shining example of our staff's committment to serve our guest, our associates, and our community. So glad we exceeded your expectations and your experience was exceptional. If there is anything else I can do... More

Knoxville, Tennessee
Contributor
19 reviews 19 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 15, 2013

Being a Platinum Elite Marriott member I would have hoped to be placed on the Concierge's floor upon check in. It didn't automatically happen and when I asked for a room on the floor I was tersely told "not tonight". The rooms' walls are thin and the outside noise in the hall is easily heard. The rooms are just average... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for your post on Trip Advisor regarding your stay at the Franklin Marriott Cool Springs. We appreciate your loyalty to the Marriott family of hotels as a Platinum Elite member. I value your feedback and would like to investigate your dissatisfaction and look into what happened during your stay. Could you reach out to me directly at 615-261-6100... More

McLeansboro, IL
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 13, 2013

Marriott Cool Springs was actually a God send for us last weekend because we had driven from south of Birmingham looking for a hotel room on our way back from Disney pulling a camper and this was the first place we found with availability! Rooms were clean, beds were just ok on comfort. I was a little disappointed in paying... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

So glad you found us on your way back from Disney and that you had an overall pleasant stay. Thank you taking the time to post your comments on Trip Advisor. We appreciate the feedback and I would like to know which room you were in so I can follow up on HVAC. I apologize it did not get as... More

Atlanta, Ga
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 2, 2013

There is nothing special about this property. It delivers the standard Marriott experience for the hotel guest. We spent time in the in hotel bar with friends and it was an average experience. The room was clean and well maintained. We ate room service breakfast. The breakfast was very good as with most Marriott hotels. I would stay here again.

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for taking the time to post comments on Trip Advisor regarding your stay at my hotel. I appreciate your feedback and it pains me to read that we were average. Average is never good enough and always aspire to the best property in our area, our city, and in the Marriott family of full service hotels. Mr. Marriott... More

Houston, Texas
Top Contributor
173 reviews 173 reviews
56 hotel reviews
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed May 26, 2013

I am a bit of a hotel snob. But the hotel staff from check in, greetings as I walked around, to the really nice lady serving coffee made by starbucks, but Not A Starbucks, made me give this the top rating. If you any reason to be in this area, don't go to Brand X, this is your spot, meet... More

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for posting such gracious feedback about our service team on Trip Advisor after your stay at the Franklin Marriott Cool Springs. We have so many talented, tenured associates that love our guests and are empowered to make decisions to keep our guests happy and satisfied and coming back. We hope to see you again as well. If there... More

Beaumont, Texas
Top Contributor
66 reviews 66 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 20, 2013

We had a unexpected trip to Nashville on a Friday night. We had 22 hours to pack and drive from East Texas to Nashville. We used our Marriott app to book our hotel for Saturday night. We arrived exhaused at the Franklin Marriott Cool Springs at 7:30 am. All the hotels in the area were fully booked Friday night, so... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for being our guest and allowing us to take good care of you after your lengthly journey from Beaumont. My wife is from there! Appreciate you taking the time to post your feedback on Trip Advisor and so glad we were able to get you comfortable and rested before your grandson's graduation festivities. Hope to see you again... More

Owensboro, KY
Top Contributor
93 reviews 93 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 13, 2013

So the mixed reviews should have been a red flag...but I was being my pollyanna self. We headed to Nashville for a Saturday night to spend Mother's Day weekend and hoped for the best. This hotel is obviously built for the corporate crowd as it is in the middle of a slew of office buildings. It is not orginal, but... More

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Wilmington, NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

We were here for a Weekend to Remember Marriage Conference. Our room and the common areas were very clean and comfortable. Quiet HVAC unit. The staff was very friendly and helpful. We got a special rate for the conference which was comparable and even cheaper than other similar hotels in Franklin. Convenient to I-65. On the downside, the coffee in... More

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Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin

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