We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Franklin Marriott Cool Springs

3.5 of 5 700 Cool Springs Blvd., Franklin, TN 37067
Hotel website
Hotel deals
Hotel packages
Special Offer
Stay for Breakfast!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Franklin Marriott Cool Springs
Professional photos View all
Browse nearby
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Write a Review

255 reviews from our community

Traveler rating
    97
    94
    40
    16
    8
See reviews for
58
36
9
112
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (255)
  • Mar-May only
    (57)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (81)
  • Dec-Feb only
    (51)
All months
Washington, DC
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for a few days with family (and son's hockey team).. Service was good and rooms were nice. Restaurant downstairs what you'd expect at full service hotel - overpriced and under delivering. Good location near plenty of other eating options. Pool was decent. Starbucks served in lobby cafe.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Greg C, Thank you for taking the time to let others know of your experience. We are happy to hear that you were able to enjoy many of the amenities we offer. We pride ourselves on providing excellent service and realize that we fell short of that expectation in our restaurant. I have passed your concerns to our food and... More 

Cary, North Carolina
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Conveniently located in the heart of the Cool Springs / Franklin business area, this has been a regular stop for me for a quite a few years now. Service has always been solid, but the hotel is definitely beginning to show its age. Rooms and public areas are clean, but very dated furnishings and decor cry out for a much-needed... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Socalduck, Thank you for taking the time to let others know of your experience. We greatly appreciate your loyalty! We hope as we go through a full renovation later this year, that you will continue to allow us to host you. Thank You for being our guest! More 

Ohio
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked on line with priceline a great deal. Booked for about $70.00 a night...what a deal. The public space is very large well appointed and very clean. The staff was great! The room was well appointed and very clean.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Mebucki, Thank you for letting others know of your experience. We are so happy to know that you enjoyed your stay. Thank You for being our guest and we hope to host you again in the future. More 

Southern Illinois
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just stayed at this hotel while visiting Franklin. Was able to get a rate of $99 so stayed here rather than some of the other newer facilities in the area (like the Embassy Suites, Drury Inn). The hotel was clean and had a very nice lobby as you enter. There was a nice size bar that was fun to watch... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

So_Illini Thank you for taking the time to let others know of your experience. We are very glad to know that your enjoyed your stay. We are proud of our little town and are glad that you and your wife were able to enjoy it. Should your travels bring your back to the Franklin area we hope that you will... More 

Brentwood, Tennessee
Top Contributor
274 reviews 274 reviews
23 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our extended family has stayed here several times in the past month and have enjoyed all of their stays. My husband and I spent quite a bit of time at the hotel with them and while it is not the most modern hotel it is clean and decorated traditionally. The price was reasonable and I wouldn't hesitate to recommend it... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

OurTNFamily, Thank you for sharing you experience. Thank you for allowing us to host your family during this special time of year. We hope that you and your family will return after our renovation in 2015 to enjoy the new product we will have to offer. Thank you for being our guest! More 

Franklin, Tennessee, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

We stayed at the Marriot for 2.5 weeks while our floors were renovated and really enjoyed our "home" away from home. We lived in a very spacious suite with 2 bedrooms and a well stocked kitchen. The breakfast served downstairs was delicious and included several options. They also served dinner through the week which was very convenient and included draft... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 18, 2014

We came into town for a Christmas party. This Marriott is right across from a great mall and even more stores and restaurants. However you don't have to leave the property. Starbucks in lobby and a nice bar and restaurant. I enjoyed their good selection of bourbons

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Micheal H. Thank you for your comments. We are please to know that you enjoyed your stay. We hope to host you again soon! Thank You! More 

Rochester, Minnesota
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 17, 2014

Stayed for company meetings in December of 2014. Used the pool, concierge room, conference rooms, restaurant, and bar. All of it the amenities were up to Mariott standards as well as clean and functional. Bartender was pleasant and helpful as were the people at the front desk and waiters, waitresses, and hosts at the breakfast and lunch buffet. My only... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Derrick39, Thank you for taking the time to let others know about your experience. We are happy to hear that you were able to enjoy many of our amenities during your stay. We hope that you will give us the pleasure of hosting you again. Thank You. More 

Beaumont, Texas
Top Contributor
137 reviews 137 reviews
28 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed November 22, 2014

Recently stayed, the entire staff was excellent. always friendly always greated you when you left or arrived. There is places to eat withing walking distance and they do offer a shuttle into downtown franklin. The hotel itself is pretty dated not sure when they last upgraded everything. Has a indoor saltwater pool so you can use even in winter. The... More 

Was this review helpful? Yes
Kildeer, Illinois
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 18, 2014

This hotel is still running because the staff is doing their best but Marriott could invest on the property. The furniture are very out of shape and out of date. The bed can be change and i am not talking about the decoration 1950 or 1970.... Otherwise from the front desk to the housekeeper everybody is smiling and helfull

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Franklin Marriott Cool Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Orbitz, Expedia, Cheap Tickets, Despegar.com, Marriott, Odigeo, TripOnline SA and Tingo so you can book your Franklin Marriott Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
#8 Family Hotel in Franklin

23 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (4)
Viewed
View from room (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Room/suite (3)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (3)
Viewed
Dining (2)
Viewed
Business center/function rooms (3)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay