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All 20 Franklin hotels

Franklin Marriott Cool Springs

3.5 of 5 Hotel   |   700 Cool Springs Blvd., Franklin, TN 37067
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Ranked #10 of 20 hotels in Franklin
A recent review
5 of 5 stars reviewed 4 days ago
Patricia M Charleston
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225 people have reviewed this hotel

Traveler rating
    85
    82
    36
    15
    7
See reviews for
50
31
9
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Charleston
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My group is there every year. Staff goes out of their way to fix any problems. The rooms are very comfy, the resturant is good but pricey. The bell boy, Chico, remembers each of us every yr. would stay there any time I am in the area.

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Selected for excellent location and ease of accessing the main highway system. The staff go above and beyond to insure you have an exceptional stay. The hospitality begins at the front desk, the staff are eager to offer their favorite places to eat and will even plot out a morning run if you prefer outdoor running over using their fitness... More

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Westminster, Colorado
Top Contributor
97 reviews 97 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is about 25 minutes from Nashville. It is a beautiful area. 30 minutes from the airport. Grounds are great. Has a fabulous restaurant and patio .. Ask for Rob he is the best waiter that we had. The Galleria is across. If you don't want to be directly in Nashville where the rates are higher this is a... More

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Abilene, Texas
Top Contributor
92 reviews 92 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a conference, so it was nice to be co-located with the convention center. Pros: Clean, friendly, central location to food and shopping, nice pool and workout room Cons: $10 bucks a day for internet- come on. Room amenities lacking compared to Starwood branded hotels

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was beautiful. Staff was excellent and helpful. The shuttle operators were wonderful. The room was nice and the bathroom actually accommodated my husband who is 6'4. I was so pleased with this hotel.

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West Des Moines, Iowa
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Easy to find and right across from other restaurants next to a very nice residential neighborhood. Nice room that was very clean. Breakfast buffet was OK - staff seemed a bit harried and tables/room weren't the cleanest (it looked a bit worn). Starbucks guy was very accommodating but also seemed a bit flustered with all of the business, but you... More

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

SCWDMIA, Thank You for taking the time to give us your feedback. We are taking steps to improve these areas, including some changes to our Food and Beverage menus. We hope that the next time you are in the Franklin area you will allow us to host you again. Thank You! More

Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

while nothing is perfect, this place comes close. we were there for a local wedding in June and just loved it. staff is outstanding and helpful on every single level. they change not just the sheets but also the comforter after each guest, which for me is huge huge huge. it reflects real concern. they had a nice restaurant with... More

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Pittsburgh
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this Marriott with my wife and two children, ages one and three in July. I would say that this Marriott is more like a large Courtyard Marriott. We had two adjoining rooms which made it more suite like but there was a lack of amenities like small fridge and microwave which seems to be in all the... More

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Shopkins1994 Thank You for taking time to post your feedback on Trip Advisor. Our reputation has been built on providing outstanding service to our guests and am disappointed that we did not exceed your expectations. I apologize that your stay was not exceptional, we have made adjustments to correct the what you have expressed here. Thank you! More

Huntsville
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Chose this hotel from the internet. Price was right and it was located near where we wanted to go. Hotel was very well decorated. Staff very friendly and helpful. Breakfast in the little Bistro located in the hotel. Good food. Room very comfortable, well lite. Darkening curtain was good,very little light from outside while trying to sleep.

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Knoxville, Tennessee
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What I love about Marriott is they want to fix a problem versus give you a hollow "I apologize for that" and keep doing what they do. My bed might have been old but was not up to par as I had recent back surgery. I mentioned it at the front desk and when I returned to the room later,... More

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Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, wireless internet, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. ... more   less 
Number of rooms
300

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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