We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Franklin hotels

Franklin Marriott Cool Springs

3.5 of 5 Hotel   |   700 Cool Springs Blvd., Franklin, TN 37067
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Free Parking
Franklin Marriott Cool Springs
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Franklin Marriott Cool Springs to your Saves list
75%
Ranked #10 of 20 Hotels in Franklin
A recent review
3 of 5 stars reviewed 4 days ago
Adam G
Write a Review

239 reviews from our community

Traveler rating
    90
    86
    40
    16
    7
See reviews for
54
31
9
108
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (239)
  • Mar-May only
    (57)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (43)
All months
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Staff was friendly and accommodating. It was very busy and service in bar was somewhat slow. Meeting areas are nice! Bubba Wells is one of the best shoe shiners in the area! He does an awesome job and is one reason that I stay at this hotel. Great benefit to to the hotel.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Adam G, Thank you for taking the time to tell us about your experience. We strive for excellent service at all levels of business, we recognize and apologize that we feel short of this during your stay. Bubba has been a favorite at our hotel for some time and I will gladly pass along your kind works to him. Thank... More

Jacksonville, Florida
Top Contributor
63 reviews 63 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If you are a Marriott person or family, you know what you are getting. The rooms are standard and clean, plenty of towels and toiletries, tv works, enough outlets, etc. I guess if you are in Franklin for business, this is a great place to stay. I was only in for a night and wanted to see Nashville, but I... More

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

mkings12, Thank you for taking the time to let others know of your experience. It is a pleasure to see that we were able to meet your expectations. We hope that you will allow us to be your host again in the future so that we have a chance to exceed them. Thank you again. More

Telford, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is good but getting expensive. Always crowded. Food is fair. Prices are going up in 2015. There are more hotels in the area that are cheaper and just as good. The Galleria shopping mall is close by and has great shopping.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Darryl A, Thank You for taking you time to let us know about your experience. This has been a very busy year here at the Franklin Marriott, we pride ourselves on providing excellent service at all times. 2015 we are excited to make some renovations and product upgrades and hope that you will continue to allow us to host you.... More

Charleston, South Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I know all too well the hotel can't do a thing about some knucklehead hanging his sport coat on the sprinkler head (yes that did happen, and it flooded the floor too). But, being a platinum member, the least I would have expected is an offer to move rooms when the dehumidifiers and fans were moved in a run constantly... More

Was this review helpful? Yes 1
Micheal S, General Manager at Franklin Marriott Cool Springs, responded to this review

Mark M. Thank You for taking the time to give us your feedback. We appreciate your loyalty to the brand. We apologize for the fans, we were at full capacity the night of the incident and several days after. Thankfully we are expecting a full renovation in the near future. Please keep in contact with us and we hope that... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2014

I recently stayed 3 nights on business and loved the location. Close to restaurants, easy access on and off the freeway. Older property, grounds are well kept, friendly staff, very attentive. A guest had accidentally activated the sprinkler system on the 2nd and 3rd floor and I believe the result was both floors being closed off for a couple of... More

Was this review helpful? Yes
Lexington, Kentucky
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2014

Older Marriott property with a very nice staff. Only 2 suites in the hotel, but they do have 2 concierge floors with the lounge on the 10th floor. Nice spread for morning and evening food in the concierge lounge. We ate at the hotel twice, very good.

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 16, 2014

We stayed here for three nights while attending a convention held in the building. This is not a budget hotel, price wise, but we had a great convention block rate. Clean and comfortable, elevators worked (well, when they don't it can be a mess, now can't it? :) ), staff was courteous and went out of their way to find... More

Was this review helpful? Yes
Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2014

We stopped here one night on our drive home from Gulf Shores, AL. We had hoped to drive straight through, but when we heard there were bad storms ahead we decided to stop. We stopped in Franklin for dinner and found it to be a nice area so we stayed. The Courtyard was full, so we decided to try the... More

Was this review helpful? Yes 1
Micheal S, General Manager at Franklin Marriott Cool Springs, responded to this review

superDuperJess, Thank you for your feedback. We have happy to know that your stay was an enjoyable one. We look forward to hosting you again. Thank You! More

Nashville, Tennessee
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 8, 2014

My friend and I had a great stay here! I love a quiet hotel and was a little worried when we walked in because the lobby was very busy, but our room was tucked away in a quiet corner of the hotel. We didn't hear a sound once we got in our room. The beds were SO comfortable with lots... More

Was this review helpful? Yes 1
St. Louis
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2014

Great location with friendly staff. This is great place to stay. The mall less than a mile away was great for the wife and girls to do some shopping. Many types of eating locations very close to the hotel. This was a great place to stay.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Franklin Marriott Cool Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Marriott, Booking.com, Orbitz, Travelocity, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Franklin Marriott Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin

22 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (4)
Viewed
View from room (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (3)
Viewed
Dining (2)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (3)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay