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Franklin Marriott Cool Springs

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700 Cool Springs Blvd., Franklin, TN 37067
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Franklin Marriott Cool Springs
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316 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Kansas City, Missouri
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for our daughter's wedding weekend and it was great! The staff went out of their way to make our visit wonderful! We had visited the hotel last November to set up the arrangements and everything went off like clockwork. It was a busy weekend for the hotel, but they made us feel like we were the most... More 

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Hightstown, NJ
Top Contributor
52 reviews 52 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My associate and I stayed here for a conference in the hotel. The staff as very friendly and helpful. The rooms are comfortable and clean. The grounds and building are attractive and well maintained. The food served at the conference and in the bar was very good, but we went into Franklin and Nashville for dinner both nights we were... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

lordstark45, Thank you for being our guest. We are happy that you enjoyed your stay and that you were able to enjoy both Franklin and the Nashville area. We hope to host you again soon. Thank you. More 

Memphis, Tennessee
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is nicely located in Franklin not far from downtown, and it is easy to hop on I-65 if headed to Nashville. The actual shower is a little small. The daily Wi-Fi fee is high. Also there is no mini fridge in the room. However the bathroom itself is spacious with plenty of counter space and the room is... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Catie T. Thank you for being our guest. We are beginning a full renovation August 2015, which will address many of the areas you mentioned here including adding a fridge to each room. We hope that you will allow us to host you again should you find yourself in the Franklin area. Thank you. More 

Dresden, Tennessee
Top Contributor
109 reviews 109 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here several nights in June. This hotel is in a great location. The hotel and conference rooms were very busy. NOTE: If you're planning to stay at this hotel; it is scheduled for remodeling to begin in August 2015. This hotel is still in very good shape. I think it's in better shape than it was when we... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

blgraves, Thank you for being our guest, we are so happy to be able to host you a second time. We are very excited for our renovation starting August 1st. We pride ourselves on providing excellent service, and realize we feel short of that in some areas during your stay. We are happy that you were able to enjoy your... More 

Orange, Virginia
Top Contributor
327 reviews 327 reviews
141 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time here. Great front desk staff. They were really on top of things. Room was clean, quite with a spotless bathroom and a great bed. Concierge level room also quite nice. Only rub was that I had a box shipped to me via the hotel. I was charged a $5 handling feel. Seemed rather poor taste especially considering I'm... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

414Bookworm, We are so happy that we have earned the honor of being considered a "great hotel" in your book. We hope that you will allow us to host you again soon. Thank you for being our guest! More 

Twin Cities
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Reservation worked well. Mobile checking worked perfectly. Room was just as I expected. Everything was clean and quiet. Breakfast was good, one dinner in room was also good. Checkout was smooth. Overall one of the better Marriott properties I have stayed at. It will be even better once they do their renovation in the later half of 2015. What to... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Norsketech, Thank you for being our guest! We are please to know that you enjoyed your stay. We are making adjustments to our wifi speed, upon your next visit you should see a huge improvement. Thank You, we hope to host you again soon. More 

Louisville
Top Contributor
92 reviews 92 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Let me start off by saying that I tend to be a "picky" - and (sometimes) frugal - traveler. I was attending a conference at this property and got what was - I'm sure - a special room rate. After some of the earlier, negative reviews, I wasn't overly excited about staying here, but didn't want to travel to/from another... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

lbklover, Thank you for your detailed review of our property. We take pride in providing excellent service and are happy to that that your had a "marvelous time." We look forward to sharing our new product with you after our complete renovation. Thank you again, and we look forward to hosting you in the future. More 

Jacksonville, Florida
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Extremely efficient and friendly staff. Concierge lounge is among the best and the attendants are terrific. I did not experience the bar or restaurant but they looked nice.Here we go just saying this to make charachter count. Some of us are writers and some of us are not.

Was this review helpful? Yes 1
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Lawolfson, Thank you for taking the time to let us know about your enjoyable experience. We hope to host you again soon. Thank You. More 

Sevierville, Tennessee
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Was A Mini Vacation For Us Everything From The Staff To The Beds Were Amazing! All The Request I Put In Were Met And Had The Best Sleep Ever! The Beds Are Amazing! We Will Stay Here Again! We Were Located To The Best Shopping, Restaurants & Attractions But Not Right In Heart Of Downtown Nashville.

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Romelyn H, Thank You for taking the time to let others know about your experience. We are happy we were able to make your stay an enjoyable one. We hope to host you again soon! Thank You. More 

Montgomery, Ohio, USA
Senior Contributor
35 reviews 35 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a wedding in the area. Some of the online reviews are negative but I knew the bride's family would always want the best for their guests. Yes it needs renovations, which are coming later this summer. But the front desk personnel were so helpful, even stepping out from behind the desk to get my luggage for me.... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Gerri H, Thank you for being our guest! We are glad to know that you enjoyed your stay. We hope to share our new product with you after the renovation. Thank you. More 

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