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Franklin Marriott Cool Springs

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700 Cool Springs Blvd., Franklin, TN 37067
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Franklin Marriott Cool Springs
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358 Reviews from our TripAdvisor Community

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Scottsdale
Level Contributor
167 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Mariott one night. Excellent service. New more contemporary room . Bed still excellent. Had dinner in the restaurant. food was good and service again excellent. would definitely stay her again

Helpful?
Thank Steve M
TN
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at this hotel multiple times over the past few years, most recently, in December as they were towards the end of the renovation progress. Common areas looked great, though they were still working on the reception/check-in area during my stay, the bar and restaurant looked nice. My renovated room was nice as well - the storage area at... More 

Helpful?
Thank t-s-fl
Punta Gorda, Florida
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very nice Marriott hotel. Nicely decorated rooms. Large flatscreen tv. Micro fridge and in room safe. Very nice hotel bar with a great menu and drinks. Close to the mall and several dining options. Great stay for work. Nice indoor pool and conference rooms.

Helpful?
Thank Whitney A
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Whitney A, I am happy to read that you enjoyed your stay and appreciate the positive comments posted. We strive to deliver an excellent product and service and the team will like to read the reassurance. We hope your travels bring you back to stay with us. Sincerely, Michael S More 

Birmingham, Alabama
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a nice weekend stay at the Marriott in Franklin. My husband and I stayed with our two small children in a room with two double beds. We requested and received a quiet room away from the elevators, as there was a large (loud!) group of students staying in the hotel. We had no problems with noise. The recently... More 

Helpful?
Thank poodydoo
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

poodydoo, I appreciate you taking time to review our hotel and thank you for the wonderful comments. The team will be happy to read them. We are working on the modifications do address the desk and hope to have a resolution in the very near future. We are glad you enjoyed the stay and we look forward to your next... More 

Level Contributor
257 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A cut above the typical suburban hotel. Very clean including excellent bathrooms. Food was surprisingly good at bar particularly the smoked wings which were a real treat. Bar area was thus outstanding. Breakfast was just OK, nothing special but in line with what you would expect.

Helpful?
1 Thank Jabrd
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Jabrd, Thank you for posting your comments. I am happy to hear you enjoyed your stay and will share the positive feedback with the team. If your travels bring you back to Franklin, we hope you choose to stay with us. Sincerely, Michael S More 

Decatur, Indiana
Level Contributor
305 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Marriott is an upscale hotel with a recently, completely remodeled lobby area involving the bar and restaurant area. The area is now a more modern, wide open contemporary style. This is suitable for lounging or causal business interactions. The staff is extremely friendly and receptive to helping with your stay in any manner they can. The traditional rooms and... More 

Helpful?
Thank ChiefGuru
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Chief Guru, Thank you for taking the time to post a very thorough review of our hotel and of the area. We appreciate feedback and utilize it to celebrate the positives and focus on the areas of opportunity. We are glad to see that you will be back and look forward to your next visit. Sincerely, Michael More 

Louisville, Kentucky
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for an overnight visit to join a friend. It is true you will have an issue if you need office space in your room. It was not well planned. However, it is a greatly renovated room and very clean and spacious. There is a sitting area along with the mention low beds. Also the down side is no... More 

Helpful?
Thank chribit3
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

chribit3, We appreciate you taking time to post your review on this site. Your feedback is valuable to us and has been shared with the appropriate team members. We will certainly focus on improvement in removing room service dishes in a timely manner. Should your travels bring you back to Franklin, we hope you will stay with us again. Sincerely,... More 

Ridley Park, Pennsylvania
1 review
2 of 5 stars Reviewed 3 weeks ago

The recent renovations, which I am told by the front desk are ongoing, have made this a must avoid destination for me until some glaring problems are fixed. I travel for business. I MUST have a desk. Apparently, the recent renovation plans decided that desks were a bad idea. As described by at least one other review, the standard desk... More 

Helpful?
Thank MSTinPA66
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

MSTinPA66, Thank you for your review. I am sorry you do not care for the newly renovated room. As you stated, we are working on changes based on guest feedback and hope you will come back and visit in the future. Sincerely, Michael S More 

Atlanta, Georgia
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel for a weekend and thought that most of the completed renovations were nice. The rooms are clean and decorated in a contemporary style, and the bathrooms are sleek and a bit small. A notice in the room listed a few adjustments that will be made this year including adding a desk and a chair. There... More 

Helpful?
Thank TheSfamily4
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

TheSfamily4, Thank you for your review of our hotel. We are happy to hear you enjoyed the stay and will be back. We appreciate the feedback and will continue to focus on meeting our guests expectations. Sincerely, Michael S More 

Houston, Texas
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 29, 2015 via mobile

I expected the hotel to be terrible because of previous reviews. We had a decent room and front desk staff was very friendly and accommodating. It was not that noisy but we were on the 4th floor. I do wish they had a free breakfast and wifi. I do not understand how hotels get away without it nowadays. Newly riddled... More 

Helpful?
Thank LinneGQ
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

LinneGQ, Thank you for posting your review on this site. We appreciate the feedback as it helps us in our ongoing efforts to provide an exceptional experience. Based on our guest's feedback, we are addressing modifications to the bed and desk. Thank you again. We hope you will visit us again on your next trip to Franklin. Sincerely, Michael S More 

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