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Franklin Marriott Cool Springs

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700 Cool Springs Blvd., Franklin, TN 37067
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Franklin Marriott Cool Springs
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Franklin Marriott Cool Springs
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300 reviews from our community

Traveler rating
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    49
    21
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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miami, fl
Top Contributor
81 reviews 81 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a very nice business hotel. Service is very good and the rooms are very spacious. Beds are very comfy and the bathrooms come with the usual amenities. I did not try any of the restaurants so cannot comment on that but would stay here again

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Dandyone, Thank you for being our guest. We are glad to know that you enjoyed your stay. More 

London
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed in order to attend a wedding and was extremely disappointed in the standard of service provided from a brand that (in Europe at least) is both reliable and premium. The rooms are reasonable and I understand from the reviews here that they will be updated in a planned refurbishment. The pool area is fine and the bar/restaurant and fine,... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Goodtimeslondon_8 Thank You for being our guest. We apologize for the inconvenience you experienced during your stay. The issues you faced in no way reflect the standard of the hotel. We pride ourselves on providing excellent service and realize that we feel short of that during your stay. I am happy that we were able to accommodate you an added... More 

Raleigh, North Carolina
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

As a former "Road Warrior", and one who spent thousand of nights on the road over 20 years, including Marriott(Had Status), this hotel was a disappointment. Location A good location, although seems more situated for a corporate customer. Plenty of restaurants in the area and seemed safe. Actually saw a security person walking the to when we arrived. HOTEL The... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

wakecountyman, Thank you for being our guest. We are excited to begin our renovation and hope that you will allow us to share our new product with you. We apologize for the inconvenience during your check in, it is our goal to provide excellent service to every guest. We hope that you were able to enjoy your stay. Thank you. More 

Fort Worth, Texas
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have to say this hotel did not meet my expectations of a Marriott. There were obvious areas that needed updates and cleaning in the room. I was on the 2nd floor. The bathroom- floors, walls, tiles and doors all looked old and dirty. Room- the furniture looked mismatched, the mattress was awful, the edges were broken down and it... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

spawithlisab, Thank you for taking the time to let us know about your experience. I apologize for the inconvenience during your stay. I have passed your concerns to our Food and Beverage Department so that we may prevent this in the future. I would also like you to know that we will begin a full renovation August 2015, that will... More 

Top Contributor
98 reviews 98 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at this motel multiple times in the past for business and it is usually nice and clean. This time I had some reservations because the trash can hadn't even been taken out when I checked in. Room just wasn't as clean as it normally is.

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Adam G. Thank you for being our guest! We are happy to have been able to host you on several occasions. We apologize that this visit did not meet your ,or our, expectations. I have passed this information along to our staff in hopes that we may prevent this from happening in the future. Thank you for your feedback, we... More 

Pensacola, Florida
Top Contributor
82 reviews 82 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would categorize this hotel as upscale at a good price with good service and clean. Great fitness center,hot tub and pool which I like after a day on the road and very accommodating staff. 2 minutes to get back onto 65 and by the way Frankin is a wonderful upscale and beautiful town with great shopping and accommodations.

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Mike G. Thank you for being our guest! We are happy to know that you enjoyed your stay. We hope to host you again soon. Thank You. More 

Lakewood, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We traveled to Franklin, TN for a wedding that was being held at the Franklin Marriott Cool Springs. The setting of the hotel was beautiful. Staff was so welcoming and helpful. Rooms were comfortable and clean. On my last several trips to other destinations, I have requested connecting rooms for children and/or grandchildren, and was always told they would write... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

PiB49, Thank you for being our guest! We pride ourselves on providing excellent service and we are happy to know that we were able to accomplish that for you and your family. We hope that you will allow us to host you again. Thank you. More 

Birmingham, Alabama
Contributor
19 reviews 19 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my favorite Nashville hotel for many reasons. I am there for work and it is very close to the interstate. There is an in house restaurant in case I don't want to go out to eat. It is close to restaurants and shopping and is in a good area. The beds are oh so comfortable! The staff is... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Pkadrm, Thank you for your loyalty! We are happy to know that your have enjoyed your stay on so many occasions. We hope that you will continue to be our guest. Thank you! More 

Miami, Florida
Top Contributor
177 reviews 177 reviews
28 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Typical Marriott business hotel with close to businesses, malls and many local shops and restaurants. Only 20 minutes from downtown Nashville with comfortable clean rooms and hospitable staff. Highlights: large rooms. Free parking. Pool and gym. Plenty of running/walking trails. Lows: outdated rooms. Will still come back if in the area again.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

bariatrictrunner, Thank you for being our guest. We are happy to know that you enjoyed your stay. We will start a full renovation in August of this year, and hope that should your travels bring you back to the Franklin area you will allow us to host you again. Thank you. More 

Gardendale, Alabama
Top Contributor
87 reviews 87 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a good hotel if you are wanting to stay in the Franklin/Brentwood area, but a little far to stay if you want to go downtown. Convenient to many restaurants and the mall. Nice hotel, clean, typical of Marriott hotels.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Minh H, Thank you for being our guest! We hope that you will allow us to host you again. Thank You. More 

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