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Franklin Marriott Cool Springs

3.5 of 5 700 Cool Springs Blvd., Franklin, TN 37067
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Franklin Marriott Cool Springs
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Franklin Marriott Cool Springs
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249 reviews from our community

Traveler rating
    94
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    40
    16
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 days ago NEW

We came into town for a Christmas party. This Marriott is right across from a great mall and even more stores and restaurants. However you don't have to leave the property. Starbucks in lobby and a nice bar and restaurant. I enjoyed their good selection of bourbons

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Micheal H. Thank you for your comments. We are please to know that you enjoyed your stay. We hope to host you again soon! Thank You! More 

Rochester, Minnesota
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for company meetings in December of 2014. Used the pool, concierge room, conference rooms, restaurant, and bar. All of it the amenities were up to Mariott standards as well as clean and functional. Bartender was pleasant and helpful as were the people at the front desk and waiters, waitresses, and hosts at the breakfast and lunch buffet. My only... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Derrick39, Thank you for taking the time to let others know about your experience. We are happy to hear that you were able to enjoy many of our amenities during your stay. We hope that you will give us the pleasure of hosting you again. Thank You. More 

Beaumont, Texas
Top Contributor
137 reviews 137 reviews
28 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently stayed, the entire staff was excellent. always friendly always greated you when you left or arrived. There is places to eat withing walking distance and they do offer a shuttle into downtown franklin. The hotel itself is pretty dated not sure when they last upgraded everything. Has a indoor saltwater pool so you can use even in winter. The... More 

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Kildeer, Illinois
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is still running because the staff is doing their best but Marriott could invest on the property. The furniture are very out of shape and out of date. The bed can be change and i am not talking about the decoration 1950 or 1970.... Otherwise from the front desk to the housekeeper everybody is smiling and helfull

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Duluth, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

The staff was pleasant and accommodating. The hotel was up-to-date. There was a huge lobby with tons of seating which was a great gathering area. The room was clean. We had a nice balcony where we could enjoy the sunshine. The beds were comfortable. The pool area and fitness center were what one would expect; both were clean and provided... More 

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Duluth, Georgia
Top Contributor
203 reviews 203 reviews
37 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed November 6, 2014 via mobile

As usual Marriott offers a very good quality hotel for this location. The room is clean and comfortable. The workout room was well equipped. The staff is very friendly. The restaurant/ bar menu us quite good with some nice glass wine selections. The meeting room facilities are very adequate.

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Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2014

This review is a follow-up from a review I posted about the same hotel on Apr 27th, 2014. After our not so good stay back in April the manager of the hotel left a response for me to contact him to try and correct the issues mentioned in my review. I tried contacting him but apparently he had moved on... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for taking time to provide your feedback following your recent stay. I appreciate you giving us another opportunity; and, the positive comments. I will certainly share my thanks with the team. I am so happy that you and your wife had an enjoyable stay. We look forward to your next visit and continuing your tradition. All the best,... More 

Charlotte, North Carolina
Top Contributor
66 reviews 66 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 30, 2014

I flew in for one night to attend a meeting in the hotel. The room was large and clean, the bathtub/shower could use updating. The breakfast that was served was fine, nothing special. The buffet lunch was really good for a hotel. I wish I could have spent more time in the area and would probably stay at this hotel... More 

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Marietta, Georgia
Top Contributor
76 reviews 76 reviews
27 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed October 29, 2014

Stayed at the Marriott Cool Springs in beautiful Franklin, TN, about 22 miles down the road from the great town of Nashville. It is conveniently placed right off the interstate and has access to an incredible number of restaurants and stores and is just one exit away from downtown Franklin, TN, easily one of the most beautiful towns in the... More 

Was this review helpful? Yes 1
Birmingham, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 25, 2014 via mobile

We booked this Marriott because we are Marriott rewards members and have always had a positive experience with this chain of hotels. It was midnight when we arrived to check in and saw a guy on the floor in front of the hotel right were you pull up that had had too much drink. He was being worked on by... More 

Was this review helpful? Yes 2
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

travlinmatt, Thank you for taking the time to give us your Feedback. GMX is a group that we have held here over the past couple years, it was not our intention to disturb any of our guests. We sincerely apologize that you were not made aware of their event taking place and for any inconvenience during your stay. After speaking... More 

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Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#6 Business Hotel in Franklin
#8 Romantic Hotel in Franklin

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