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All 20 Franklin hotels

Franklin Marriott Cool Springs

3.5 of 5 Hotel   |   700 Cool Springs Blvd., Franklin, TN 37067
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75%
Ranked #9 of 20 hotels in Franklin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
Laurie c Knoxville, Tennessee
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197 people have reviewed this hotel

Traveler rating
    73
    72
    31
    14
    7
See reviews for
44
26
9
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Huntsville, Alabama
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This weekend was our first time staying at this particular hotel in the Nashville area. As a platinum member and huge fan of Marriott properties, this hotel was a HUGE disappointment! Prior to arriving, I called to confirm my two rooms for the weekend and thirty minutes later, I received a call from the hotel asking if I could give... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Lindsay R - Thank you for your loyalty to the Marriott family of hotels as a Platinum Elite Marriott rewards guest and posting feedback regarding your stay on Trip Advisor. An apology is certainly in order and am so sorry your experience in our hotel was not outstanding. I have much work to do to restore your confidence and... More

Illinois
2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

First of all we arrived at the hotel 1 hour after we were supposed to be able to check in and were told our room hadn't been cleaned yet, then when we did get to go to our room the first thing I did was kill a spider, which the room was dusty so I guess it only gets used... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear 2ilbears - Thank you for staying with us this past weekend during the Family Life conference at the Franklin Marriott Cool Springs. We value your feedback and appreciate you taking the time to post comments about your stay on Trip Advisor. So sorry room was not perfect and you did not get the room type you requested. We have... More

Knoxville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Appreciate front desk staff (Elizabeth and Billy) professional, attentive and courteous and helpful with our special accommodations. Room service should also be commended on late night snacks. Hotel close to great shopping and restaurants. Will return for the next concert!

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank your for recognizing Elizabeth and Billie Ray two associates on our stellar guest service team! Joe Varnell, our Guest Services Manager, has selected and inspired a outstanding team of hospitality professionals who execute the Marriott brand promise flawlessly, by hosting our guests brilliantly each day. So glad your stay was exceptional and we look forward to seeing you again.... More

Lenoir City, Tennessee
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Conference facilities are very nice with lots of room. Parking is exceptional. Staff is happy and polite. Though it was too cold to use the outdoor area looks nice. I had the bad luck of a crying baby next door and dumpsters being emptied early in the morning. But this could happen anywhere. The hotel is very good but the... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear John T - Thank you for being a recent guest at the Franklin Marriott Cool Springs for an event in the conference center and posting feedback about your experience on Trip Advisor. We take a great deal of pride in our hotel and the service we provide and appreciate you recognizing the excellence you experienced. Marriott's "Spririt to Preserve"... More

Riverivew, FL
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2014

Traveling cross country with my son and on the trip home stayed here. We arrived later in the evening and the staff was friendly. The hotel was clean and rooms were refreshing. We had dinner in the restaurant and the staff was accommodating and friendly.

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear KMS2009 - Thank you for finding us on your cross country journey with your son and taking time to post feedback about your great experience at the Franklin Marriott Cool Springs on Trip Advisor. We our proud of our clean, well maintained hotel and pleased you found your guest room comforable and to your liking. Glad you found time... More

Clarksville, Tennessee
1 review
5 of 5 stars Reviewed March 4, 2014

This was my first time staying at a Marriott and I am now hooked on Marriott. This hotel offers the very best service to guest. My family and I had a memorable experience. As a HR professional, this hotel depicts what is meant by "exceptional service". Special thanks to the ladies in the dining area ( Mariam, Angelica, Miriam and... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Jamaica2014 - Thank you for staying with us and appreciate you taking the time to review your stay on Trip Advisor. I to am "hooked on Marriott". As General Manager, I appreicate the brands committment to quality, high operational standards, and a service culture that puts people first. I value your insight as an HR professional into the "science... More

Clinton, Tennessee
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2014

Staff here were very accommodating, providing special services since we were spending our anniversary while on a business trip. Very pleased! Beds were SO soft, we hated to come back to ours at home! Breakfast was quite something, with anything you could have wanted available on the bar. First night we ordered snacks (sliders) from the bar area and they... More

Was this review helpful? Yes 2
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Cherie G - Thank you for being our guest and taking time to provide feedback on Trip Advisor. So pleased your stay was oustanding and your anniversary special! We value your comments and share them with the staff. Appreciate the positive testimonials on breakfast, our comfy beds, and wonderful food in the Stirrup Cup lounge. We hope you think... More

Atlanta, Georgia
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 15, 2014

Most hotels offer many amenities. We were "forced" to stay here for a hockey tournament. Although the rooms are nice and the bed was comfortable, the walls were very thin. I could easily hear the TV and talking next door. Rooms do not come standard with a refridgerator. However, room service did provide us with one (quickly I might add).... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for being our guest this past weekend at the Franklin Marriott Cool Springs and taking time to post your comments on Trip Advisor. The tournament director places teams in the host hotels and apologize we did not offer the services you are accustomed to receiving complimentary. Pleased to hear the staff was able to get you a refrigerator... More

Bakersfield, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 14, 2014

Not as nice as the marriot Vanderbuilt in Nashville, but I got what I paid for. Only complaint was staff not to eager in the mornings. Made us wait a long time for first cup of coffee. I did complain to mgr onsite and he addressed it right away. Nowhere is perfect, so I appreciated the mgr fixing the situation... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Peter T. Thank you for taking the time to post your feedback on Trip Advisor after you stay at the Franklin Marriott Cool Springs. Chef was pleased to hear you enjoyed your food and beverage in the Stirrup Cup lounge and Lorraine's restaurant. Apologize for the slow service but pleased to hear the manager was able to engage the... More

Ramona, California, USA
Top Contributor
66 reviews 66 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 1, 2014

I stayed in this hotel for two weeks on business. The rooms and cleanliness are okay, but it is getting time for some upgrades. It appears to be an older property that has been through several remodels and another is in need now to keep things a little more current. Breakfast and off the menu service in the primary dining... More

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Thank you for being our guest and appreciate you taking the time to post your feedback on Trip Advisor. I apologize that your stay was not exemplary. Would enjoy speaking with you and gathering some additional details of your stay so i can research and resolve with you to regain your trust in our hotel. Kindly call me at 615-261-6101... More

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Additional Information about Franklin Marriott Cool Springs

Also Known As:
Franklin Marriott Cool Springs Hotel
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Franklin Marriott
Address: 700 Cool Springs Blvd., Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Franklin
#10 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Official Description (provided by the hotel):
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, wireless internet, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. ... more   less 
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