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Franklin Marriott Cool Springs

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700 Cool Springs Blvd., Franklin, TN 37067
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Franklin Marriott Cool Springs
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Franklin Marriott Cool Springs
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292 reviews from our community

Traveler rating
    111
    103
    47
    19
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Miami, Florida
Top Contributor
177 reviews 177 reviews
28 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Typical Marriott business hotel with close to businesses, malls and many local shops and restaurants. Only 20 minutes from downtown Nashville with comfortable clean rooms and hospitable staff. Highlights: large rooms. Free parking. Pool and gym. Plenty of running/walking trails. Lows: outdated rooms. Will still come back if in the area again.

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Gardendale, Alabama
Top Contributor
78 reviews 78 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a good hotel if you are wanting to stay in the Franklin/Brentwood area, but a little far to stay if you want to go downtown. Convenient to many restaurants and the mall. Nice hotel, clean, typical of Marriott hotels.

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florida
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is nicely decorated, well maintained. There is a nice restaurant on the premise with good food not overly priced. There is also a Starbucks in the lobby with plenty of sitting room. The rooms are of average size, nicely decorated and the beds were very comfortable. The only complaint I had was with the pillows. They were thin... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Lynsaid, Thank you for being our guest! We are proud to know that you enjoyed your stay. We hope that you will give us to opportunity to host you again. Thank You More 

Top Contributor
71 reviews 71 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent one night in this beautiful hotel and wished I could have more time there! Pleasant front desk clerk, clean and spacious room, nd excellent mAttress. Convenient location to I65. Nice large conference rooms. Quiet rooms. A little pricy.

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Tysmamaw, Thank you for being our guest! We look forward to hosting you again soon! More 

New Haven, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel was so dirty, I wasn't sure if we had accidentally booked a 2 star motel. The bathroom sink overflow hole was so crusty and gross, I gagged when I brushed my teeth. The bathroom vent looked like it hasn't ever been cleaned. Drippy bathtub? Yep, we had that too. Blood (!!! Not ours!!!) on the side of the... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Aimee M, Thank you for taking time to post your review on this site. I apologize that your stay was less than satisfactory and would welcome a call from you to further discuss your stay. I can be reached by calling the hotel direct at 615-261-6100. Thank you for your time, Michael More 

MARTIN,TN.
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I am starting with the grounds , truly old southern charm with a stone fence and massive columns,wonderful.Location,right near I65 south and cool springs mall, truly impressed with anbience,inside and out.Room was well equipped, shower was good ,room was clean and techie friendly,bed was great,air works good.Will definitely stay here again

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Sam S, Thank You for being our guest! We are happy to know that you enjoyed your stay. We look forward to hosting you again soon! More 

Atlanta
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is decent and the staff was wonderful. The rooms were clean but my only complaint is the beds and pillows. The bed was way to noisy and soft. It seems a tad bit past its prime. The pillows were too soft and small. Other people I knew that stayed there at same time had similar complaints. I was... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Hockeydad2323, Thank you for being our guest! We will start a full renovation in August of this year, which will address the area you discussed here, including all new beds. We hope that should your travels bring you back to the Franklin area you will allow us to host you again. Thank you. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I was just at the Marriott for a small meeting and I was very impressed by the level of service provided. Everyone in banquets was incredible, the servers were quick and proactive. The front desk staff were very friendly and helpful. And Braden at the bell stand was amazing. He offered to drive me to take care of business needs... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Handleyphelan, Thank You for allowing us to host your meeting. We are happy to know we were able to take care of all of your needs. We hope to host you again soon. Thank you. More 

Bartlett, Tennessee
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

People were very nice and attentive. Hotel room was clean and comfortable. Location was convenient to shopping. Stayed there for a pleural tournament in the area. Woul definitely stay there in the future.

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

wolfwatcher2000, Thank you for being our guest! We look forward to hosting your again. More 

Ohio
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Marriott hotel is a typical old-school hotel. But, upholds Marriott standards - friendly staff, decent amenities, decent rooms. Food at the bar area was actually really good by hotel standards. Some stuff priced great, other things a little pricey. I am a morning coffee lover - the fact that I had to purchase a cup of Starbuck's coffee in... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

kk4travel, Thank you for being our guest! We are happy to know that you enjoyed your stay. We will complete a full renovation this year, and hope to share our new product with you. Thank you, we hope to host you again soon. More 

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