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Franklin Marriott Cool Springs

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700 Cool Springs Blvd., Franklin, TN 37067
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Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
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74%
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    321 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (70)
    Date | Rating
    • English first
    • French first
    • Any
    English first
    • All months
      (321)
    • Mar-May only
      (94)
    • Jun-Aug only
      (84)
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    Sarasota, Florida
    Level Contributor
    35 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 35 helpful votes
    5 of 5 stars Reviewed yesterday NEW

    We use to live in the area and are very familiar with the hotels. When we decided to visit friends staying here was an easy choice because of the location. Everything is what you would typically expect from a Marriott.

    Was this review helpful? Yes
    Knoxville, Tennessee
    Level Contributor
    38 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 20 helpful votes
    3 of 5 stars Reviewed 1 week ago NEW

    I stayed in the sixth floor in an accessible king room for a business meeting. First, the staff was wonderful! Everyone was friendly and helpful. The food service was great- both for a room service breakfast and for a lunch at the meeting. The convention center staff was excellent and the facilities outstanding. The room itself, however, wasn't up to... More 

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    LeslieT, Thank you for your positive review and recognition of our team. I apologize for the guestroom issues and will insure we address these in our renovation that will begin in August. I hope you have an opportunity to come back and experience the newly renovated product. Sincerely, Michael More 

    Jacksonville, Florida
    Level Contributor
    18 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 1 week ago NEW

    Extremely nice and helpful staff. Always willing to accomodate requests. Clean and comfortable Marriott Property Internet service is excellent. The food served is terrific and n0ot just routine but obvilously better than the average. They must have an excellent chef.

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    wolfsonla, Thank you for your positive review and recognition of our team. I am glad you enjoyed your stay and we look forward to an opportunity to serve you again in the future. Sincerely, Michael More 

    Nashville, Tennessee
    Level Contributor
    26 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    I recently stayed at the Cool Springs Marriott for several days while attending a work conference. The beds were very comfy, the hotel was clean and modern, and the staff was friendly. It's conveniently located in the Cool Springs area of Franklin so there are lots of restaurants, stores and activities nearby. It's about a 10 minute drive from historic... More 

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    malarkeyjane, Thank you for your positive review and we are happy to hear you enjoyed your stay with us. Franklin is a great gem. We hope your travels bring you back and we look forward to the opportunity to serve you again. Sincerely, Michael More 

    Chicago
    Level Contributor
    54 reviews
    24 hotel reviews
    common_n_hotel_reviews_1bd8 41 helpful votes
    3 of 5 stars Reviewed 4 weeks ago

    Came in mid-June and had a great time. It's about 20 mins from downtown Nashville, we ended up taking Uber a few times which can get pricey. Nice walks in pretty neighborhoods, good shopping nearby. No outdoor pool which is a bummer, but otherwise a fine spot.

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    Kimbrahay, Thank you for being our guest, we are happy to know that you enjoyed your stay in the franklin area. We hope to host you again soon More 

    Kansas City, Missouri
    Level Contributor
    9 reviews
    5 of 5 stars Reviewed 4 weeks ago

    We stayed here for our daughter's wedding weekend and it was great! The staff went out of their way to make our visit wonderful! We had visited the hotel last November to set up the arrangements and everything went off like clockwork. It was a busy weekend for the hotel, but they made us feel like we were the most... More 

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    51pamelar, Thank you for your positive feedback. We are happy to hear you, and your guests, had a great wedding weekend. Congratulations to the newly-weds and wishing them a lifetime of happiness. Sincerely, Michael More 

    Hightstown, NJ
    Level Contributor
    55 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 15 helpful votes
    5 of 5 stars Reviewed June 30, 2015

    My associate and I stayed here for a conference in the hotel. The staff as very friendly and helpful. The rooms are comfortable and clean. The grounds and building are attractive and well maintained. The food served at the conference and in the bar was very good, but we went into Franklin and Nashville for dinner both nights we were... More 

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    lordstark45, Thank you for being our guest. We are happy that you enjoyed your stay and that you were able to enjoy both Franklin and the Nashville area. We hope to host you again soon. Thank you. More 

    Memphis, Tennessee
    Level Contributor
    28 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    3 of 5 stars Reviewed June 29, 2015

    The hotel is nicely located in Franklin not far from downtown, and it is easy to hop on I-65 if headed to Nashville. The actual shower is a little small. The daily Wi-Fi fee is high. Also there is no mini fridge in the room. However the bathroom itself is spacious with plenty of counter space and the room is... More 

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    Catie T. Thank you for being our guest. We are beginning a full renovation August 2015, which will address many of the areas you mentioned here including adding a fridge to each room. We hope that you will allow us to host you again should you find yourself in the Franklin area. Thank you. More 

    Dresden, Tennessee
    Level Contributor
    122 reviews
    33 hotel reviews
    common_n_hotel_reviews_1bd8 52 helpful votes
    4 of 5 stars Reviewed June 22, 2015

    We stayed here several nights in June. This hotel is in a great location. The hotel and conference rooms were very busy. NOTE: If you're planning to stay at this hotel; it is scheduled for remodeling to begin in August 2015. This hotel is still in very good shape. I think it's in better shape than it was when we... More 

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    blgraves, Thank you for being our guest, we are so happy to be able to host you a second time. We are very excited for our renovation starting August 1st. We pride ourselves on providing excellent service, and realize we feel short of that in some areas during your stay. We are happy that you were able to enjoy your... More 

    Orange, Virginia
    Level Contributor
    338 reviews
    145 hotel reviews
    common_n_hotel_reviews_1bd8 118 helpful votes
    4 of 5 stars Reviewed June 17, 2015

    First time here. Great front desk staff. They were really on top of things. Room was clean, quite with a spotless bathroom and a great bed. Concierge level room also quite nice. Only rub was that I had a box shipped to me via the hotel. I was charged a $5 handling feel. Seemed rather poor taste especially considering I'm... More 

    Was this review helpful? Yes
    Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

    414Bookworm, We are so happy that we have earned the honor of being considered a "great hotel" in your book. We hope that you will allow us to host you again soon. Thank you for being our guest! More 

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