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Franklin Marriott Cool Springs

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700 Cool Springs Blvd., Franklin, TN 37067
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1 room 1 guest
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Franklin Marriott Cool Springs
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327 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dandridge, Tennessee
Level Contributor
209 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is an excellent hotel and is perfectly located in the Cool Springs - Franklin / Brentwood market. The hotel is managed well and the room was very nicely appointed and exceptionally clean. The air conditioning was outstanding and very quiet and our best provided a great night's rest. Everything was very nice. The hotel has a very good restaurant... More 

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Frankfort, Kentucky
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was at this hotel for a week, the staff were friendly, room was adequate, bed comfortable, and the convention planners were very complimentary of the staff's willingness to accommodate our needs. The restaurant was slow and understaffed, but the food was very good. My roommate and I ordered breakfast through room service each morning which saved us a lot... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

soninatlanta, Thank you for your positive recognition of the hotel and team. The feedback on the food service is appreciated and will be shared with the team in order to improve. We are happy you enjoyed the hotel and look forward to an opportunity to serve you again in the future. Sincerely, Michael More 

Ellwood City, Pennsylvania
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We did a name your price on Priceline.We don't usually do that, but, thought we would try it. We were staying for 2 days in Nashville. We paid $282.00 for those nights. The room was sub standard for the price. I have stayed in lesser priced, lesser starred hotels that were much nicer! It seemed like as soon as they... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Robin A, Thank you for your recent review. I apologize that your stay was less than perfect and that you felt like the service was less due to buying on Priceline. We appreciate all business and will review this with the team. Our renovation has started and will transform the guest rooms, lobby restaurant, bar and conference center. I hope... More 

Libertyville, Illinois
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a reservation at the Courtyard down the road but when checking in, they didn't have the room we wanted. The Courtyard called the Marriott and we were told they had many rooms so we went over there. Upon arrival we were informed they didn't have a room with two queens (had two kids) which was frustrating. The front desk... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

cdietz19, Thank you for your positive recognition of the hotel and team. We are happy you enjoyed the hotel and look forward to an opportunity to serve you again in the future. Sincerely, Michael More 

Madison, Alabama
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel lobby, conference rooms and rooms are clean and well maintained. Staff is courteous and friendly- everyone from front desk staff to waitresses were extremely professional. The food for our conference was above average. Quality staff and well managed hotel.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Karen T, Thank you for your positive recognition of the hotel and team. We are happy you enjoyed the hotel and look forward to an opportunity to serve you again in the future. Sincerely, Michael More 

Sarasota, Florida
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We use to live in the area and are very familiar with the hotels. When we decided to visit friends staying here was an easy choice because of the location. Everything is what you would typically expect from a Marriott.

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

John S, Thank you for your positive review. We are happy you were able to enjoy the time with your friends. We hope to have another opportunity to serve you on future visits. Sincerely, Michael More 

Knoxville, Tennessee
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in the sixth floor in an accessible king room for a business meeting. First, the staff was wonderful! Everyone was friendly and helpful. The food service was great- both for a room service breakfast and for a lunch at the meeting. The convention center staff was excellent and the facilities outstanding. The room itself, however, wasn't up to... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

LeslieT, Thank you for your positive review and recognition of our team. I apologize for the guestroom issues and will insure we address these in our renovation that will begin in August. I hope you have an opportunity to come back and experience the newly renovated product. Sincerely, Michael More 

Jacksonville, Florida
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Extremely nice and helpful staff. Always willing to accomodate requests. Clean and comfortable Marriott Property Internet service is excellent. The food served is terrific and n0ot just routine but obvilously better than the average. They must have an excellent chef.

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

wolfsonla, Thank you for your positive review and recognition of our team. I am glad you enjoyed your stay and we look forward to an opportunity to serve you again in the future. Sincerely, Michael More 

Nashville, Tennessee
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 8, 2015

I recently stayed at the Cool Springs Marriott for several days while attending a work conference. The beds were very comfy, the hotel was clean and modern, and the staff was friendly. It's conveniently located in the Cool Springs area of Franklin so there are lots of restaurants, stores and activities nearby. It's about a 10 minute drive from historic... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

malarkeyjane, Thank you for your positive review and we are happy to hear you enjoyed your stay with us. Franklin is a great gem. We hope your travels bring you back and we look forward to the opportunity to serve you again. Sincerely, Michael More 

Chicago
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 8, 2015

Came in mid-June and had a great time. It's about 20 mins from downtown Nashville, we ended up taking Uber a few times which can get pricey. Nice walks in pretty neighborhoods, good shopping nearby. No outdoor pool which is a bummer, but otherwise a fine spot.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Kimbrahay, Thank you for being our guest, we are happy to know that you enjoyed your stay in the franklin area. We hope to host you again soon More 

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