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All 20 Franklin hotels

Franklin Marriott Cool Springs

3.5 of 5 Hotel   |   700 Cool Springs Blvd., Franklin, TN 37067
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Ranked #10 of 20 Hotels in Franklin
A recent review
4 of 5 stars reviewed 5 days ago
Darryl A Telford, Tennessee, United States
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237 reviews from our community

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    86
    38
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Telford, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel is good but getting expensive. Always crowded. Food is fair. Prices are going up in 2015. There are more hotels in the area that are cheaper and just as good. The Galleria shopping mall is close by and has great shopping.

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Charleston, South Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I know all too well the hotel can't do a thing about some knucklehead hanging his sport coat on the sprinkler head (yes that did happen, and it flooded the floor too). But, being a platinum member, the least I would have expected is an offer to move rooms when the dehumidifiers and fans were moved in a run constantly... More

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Micheal S, General Manager at Franklin Marriott Cool Springs, responded to this review

Mark M. Thank You for taking the time to give us your feedback. We appreciate your loyalty to the brand. We apologize for the fans, we were at full capacity the night of the incident and several days after. Thankfully we are expecting a full renovation in the near future. Please keep in contact with us and we hope that... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed 3 nights on business and loved the location. Close to restaurants, easy access on and off the freeway. Older property, grounds are well kept, friendly staff, very attentive. A guest had accidentally activated the sprinkler system on the 2nd and 3rd floor and I believe the result was both floors being closed off for a couple of... More

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Lexington, Kentucky
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Older Marriott property with a very nice staff. Only 2 suites in the hotel, but they do have 2 concierge floors with the lounge on the 10th floor. Nice spread for morning and evening food in the concierge lounge. We ate at the hotel twice, very good.

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Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for three nights while attending a convention held in the building. This is not a budget hotel, price wise, but we had a great convention block rate. Clean and comfortable, elevators worked (well, when they don't it can be a mess, now can't it? :) ), staff was courteous and went out of their way to find... More

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Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2014

We stopped here one night on our drive home from Gulf Shores, AL. We had hoped to drive straight through, but when we heard there were bad storms ahead we decided to stop. We stopped in Franklin for dinner and found it to be a nice area so we stayed. The Courtyard was full, so we decided to try the... More

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Micheal S, General Manager at Franklin Marriott Cool Springs, responded to this review

superDuperJess, Thank you for your feedback. We have happy to know that your stay was an enjoyable one. We look forward to hosting you again. Thank You! More

Nashville, Tennessee
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 8, 2014

My friend and I had a great stay here! I love a quiet hotel and was a little worried when we walked in because the lobby was very busy, but our room was tucked away in a quiet corner of the hotel. We didn't hear a sound once we got in our room. The beds were SO comfortable with lots... More

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St. Louis
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2014

Great location with friendly staff. This is great place to stay. The mall less than a mile away was great for the wife and girls to do some shopping. Many types of eating locations very close to the hotel. This was a great place to stay.

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Pennsylvania
Contributor
14 reviews 14 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 28, 2014

Great downtown location with easy access. The room was clean and comfortable. Enjoyed the breakfast buffet as well. Staff was friendly and helpful, but did not ask or offer a king size bed as is listed in my travel preferences. The double bed was comfortable with lots of extra pillows, but would still have preferred a king. The room view... More

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Micheal S, General Manager at Franklin Marriott Cool Springs, responded to this review

SkierPA, Thank you for taking you time to give us your feed back. We are happy to express to you that week are making plans to begin a full renovation soon. We hope that once it is completed you will allow us to host you again. Thank You! More

Warsaw, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2014

My company hosted a set of conferences at this hotel. The staff was very pleasant and helpful. The rooms were average. No problems but nothing spectacular. Comfortable beds and plenty of good pillows. Had some difficulty getting the room cool, but it was nearly 100 degrees outside. Great location near the mall and some prominent corporations. Lorraine's restaurant in the... More

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Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin

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