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Franklin Marriott Cool Springs

3.5 of 5 700 Cool Springs Blvd., Franklin, TN 37067
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Franklin Marriott Cool Springs
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Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
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266 reviews from our community

Traveler rating
    101
    98
    41
    16
    10
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60
38
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116
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Knoxville, Tennessee
Top Contributor
128 reviews 128 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Visited as part of business trip to the area. Rooms were well decorated, but had substantial stains on the floors. HVAC units in my room and my colleague's room would not hear above 68. The lack of temperature control made for a very cool and uncomfortable night.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Jeff B, Thank you for being our guest. We apologize for the inconvenience during your stay. This year we will complete a full renovation that will address these issues. We hope that you will allow us to host you again once the renovation is complete, we would love to share our new product with you. Thank You More 

Brentwood, Tennessee
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff is very friendly the food is exceptional for hotel food, we started with the hummus platter, served with veggies, Also the sandwiches and fries, yummy! The rooms are very spacious and quiet! They also serve Starbucks coffee!

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

aschwalb23, Thank you for being our guest! We take pride in providing excellent food for our guest to enjoy. We are happy to know that we exceeded your expectations. Should your travels bring you back to the Franklin area, we hope that you will allow us to host you again. Thank you. More 

Franklin, TN
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

We were here for a combo business/pleasure trip in our former home of Franklin, TN. The hotel is as nice as would be expected from Marriott, and the staff, especially Billy Ray at Front Desk, were exceedingly gracious, which definitely "plussed" our trip. We could not have asked for, or expected, better.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Trav1500 Thank you for being our guest! I will pass your kind words along to the staff, especially Billy. We hope that you will allow us to host you again. More 

Greater Cincinnati
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My son and I spent one night here while we were visiting the sites in Franklin. Just a few minutes from downtown Franklin and the historic Civil War sites with lots of shopping and dining in between. The staff were friendly and the room was comfortable. Parking was easy out front. There was a convention/meeting taking place and that lead... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Kathy S. Thank you for being our guest! We apologize for the noise and look forward to hosting you again. More 

Pelham, Alabama
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First, I'll say it is nice to go to a hotel and be treated like a guest, even though I work for Marriott; that doesn't always happen. My boyfriend & I were here for New Years, customer service was superb. Staff was so sweet & helpful. Although, I slept all through New Year's Eve, the beds were so comfy. :)... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

SikaaRenaa Thank you for being our guest! We look forward to hosting you again soon! More 

georgia
Top Contributor
144 reviews 144 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in the area for a wrestling tournament and needed a room. I will admit I like a bargain, and I love Hotwire and Priceline. The Marriott excepted my offer. I was very pleased with the hotel. The location is convenient to the Cool springs/Franklin/Brentwood area. The hotel is quite large with ample parking and a large convention center.... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

travelbunnyngeorgia, Thank you for being our guest! We are glad to know that you enjoyed your stay. Should your travels bring you to the Franklin area, we hope that you will allow us to host you again. More 

New Jersey
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Marriott. had a friendly staff, rooms need to be updated, but property was clean. Room was good size, and the breakfast in the club lounge was decent. I liked the limited access to club floors, an added security measure. Not needed but it kept some of the ladies at the show away from my floor, LOL. Food... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Jeff G, We are happy to know that you enjoyed your stay! Thank You for being our guest, we hope to host you again soon. More 

Nashville, Tennessee
1 review
1 of 5 stars Reviewed 3 weeks ago

Stayed 4 days over the weekend for a convention in the hotel. Room was supposed to have refrigerator, microwave, and hair dryer. Only got a fridge after explaining that it was needed for medications. Then another convention full of teenagers came in last night of stay and used the pool. Staff did not clean it overnight or even first thing... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

An0n3 Thank you for taking the time to let us know about your experience. I apologize for the inconvenience, we have refrigerators available upon request and I am glad that we were able to get that to you. We also have a microwave in our gift shop for guest use. I also would like to know more information what you... More 

Detroit, Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Perfectly located off the freeway between Nashville and Franklin and Brentwood. Surrounded by plenty of shopping and restaurants. The staff is very friendly. Rooms are slightly dated but clean. Has a small work out room and poool. Buffet breakfast is plentyfull and fresh.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

S J We are happy to know that your enjoyed your visit to the Franklin area. We pride ourselves on providing excellent service and we are glad to know we were able to achieve that during your stay. Thank you for being our guest! More 

Alexandria
Top Contributor
62 reviews 62 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Rooms are dated but very clean. The amenities are very swank though. Starbucks, nice restaurant and bar. Got a bargain on priceline Only bad thing was no comp breakfast. Its in a office district so very secluded on nights and weekends.

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Andrew E, Thank you for being our guest, we are happy to know that you enjoyed your stay. Should your travels bring you back to the Franklin area we would love to host you after our full renovation this year. Thank You. More 

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Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#6 Romantic Hotel in Franklin
#7 Business Hotel in Franklin

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