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Franklin Marriott Cool Springs

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700 Cool Springs Blvd., Franklin, TN 37067
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Best prices for: 1 room 1 guest
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Franklin Marriott Cool Springs
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Franklin Marriott Cool Springs
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Franklin Marriott Cool Springs
Review This Hotel

282 reviews from our community

Traveler rating
    106
    100
    46
    19
    11
See reviews for
67
40
11
120
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (282)
  • Mar-May only
    (73)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (81)
  • Dec-Feb only
    (62)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I had a wonderful stay at the Marriott in Franklin cool springs tennessee. I am excited to write this review because Braden was sooooo very polite, helpfull and accommodating. I would also like to say Bianca and Darlene (10th floor girls) were lovely to chat with while having an amazing breakfast and snacks. Honestly every staff member that I came... More 

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Stanford, Kentucky
Contributor
18 reviews 18 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Hotel showing it's age. Needs a facelift not quite up to Marriott standards. Had dinner in onsite restaurant would not recommend. Had been 10 years since I had last stayed at this property and I don't think anything had been done to property in that 10 years. Staff was pleasant. Property in just in need of an upgrade

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Dallas, Texas
Top Contributor
81 reviews 81 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I travel for a living. I stay in hotels more days a year than in an actual home! I’ve been staying here on business for over a month. I love this hotel and all of the staff from the front desk to house keeping! Everyone has always been friendly and accomodating and I’m going to miss staying here. This will... More 

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Chattanooga, Tennessee
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed in this hotel on several occasions and this is one of my preferred venues when I am in the Nashville area. I highly recommend this location as there are several good restaurants near this location. One of our favorites is Amerigos (Italian) on Moores Lane. There is also Chuys nearby off of cool springs blvd which is... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Robert Y, Thank you for being our guest! We appreciate your loyalty, and are happy to know that you will continue to allow us to host you, Thank You. More 

Atlanta, GA
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for two nights over the weekend for a board game convention and we were very pleased. The staff was wonderful about finding a quite room at the end of the hall to minimize disturbances to and from our toddler. The bell service on arrival was great, which is key to us right now as we pack soooo much stuff... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

EMMYKAY, Thank You for being our guest! We are happy to know that you enjoyed your stay. We looking forward to hosting you and your family again. Thank you. More 

Findlay, Ohio
Top Contributor
54 reviews 54 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

The stay was ok..we checked in and could not get the tv to work so had to wait for Engineering to come up.. he did get it working...Staff were ok but just really seemed tired and burnt out to us.. not really very friendly .Bed was not as comfortable as normal Marriotts and flushing the toilet was a chore in... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

MJ S, Thank you for being our guest! We apologize for the inconvenience during your stay. As we get closer to starting our full renovation we hope that you will consider allowing us to host you again. The renovation will included new TVs and Brand new beds. We hope to host you again so we may share our new product... More 

Knoxville
Top Contributor
95 reviews 95 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Good meeting space and location. Food was average...relative to what was paid for conference center. Fitness center is way undersized. Welcome experience was good and plenty of interaction throughout stay.

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

arjr1 Thank you for being our guest. We are happy to know that you felt welcomed during your visit. We have a variety of meal options available for events in our conference center, as well as our restaurant. We hope that you will return to one of our other options. We hope to host you again. Thank you. More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I needed a last minute location for a business stay and relied on location and the reviews on this site to select this property. It surpassed my expectations. The room was very comfortable. The beds had great pillows and soft comforters. The bathroom was a nice design. Room service was prompt and the food exceeded expectations. Overall, the hotel more... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

WindyCityLawyer, Thank you for being our guest! We are happy to know that you enjoyed your stay and were able to take advantage of so many of our amenities. We hope that should your travels bring you back to the franklin area, you will allow us to host you again. Thank You. More 

Kentucky
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My daughter plays volleyball and I was in charge of blocking off rooms for the team. The hotel we normally stay at was booked, so I chose this hotel because Marriott hotels are typically nice and they advertised that sports teams receive vouchers for breakfast. Check-in was fine, but we did notice the hotel was a little outdated. First- we... More 

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Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

TravelnTara, Thank you for being our guest. We pride ourselves on providing excellent service at all level. We recognize that we feel short of this during your stay. I have expressed your concerns to my team, in hopes that this does not happen again. Also, we will be undergoing a full renovation this year and would like to share our... More 

Greensboro
Top Contributor
252 reviews 252 reviews
39 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in the area during a recent snow/ice event... there are no restaurants anywhere within walking distance and the hotel claims they offer a shuttle. However, because of the weather the hotel "did not want to put their staff at risk so the shuttle did not operate." We were left with eating in the hotel and paying pretty high... More 

Was this review helpful? Yes
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

GSO-Mike, Thank you for being our guest! We apologize for the inconvenience during your stay. We hope that you enjoyed your meal in Lorraine's and will allow us to host you again when the weather warms up. Thank you. More 

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