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All 20 Franklin hotels

Franklin Marriott Cool Springs

3.5 of 5 Hotel   |   700 Cool Springs Blvd., Franklin, TN 37067
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75%
Ranked #10 of 20 hotels in Franklin
A recent review
4 of 5 stars reviewed 5 days ago
bnsf1999 Jacksonville Illinois
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  • Reviews (214)
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214 people have reviewed this hotel

Traveler rating
    79
    79
    34
    15
    7
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47
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94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Any
English first
Jacksonville Illinois
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Overall we enjoyed our two day stay. We were impressed with the elevator/roomkey security. The bathtub was a touch on the slick side and there was no mat causing one of our party to take a spill. The staff was very pleasant and professional to deal with.

Was this review helpful? Yes 1
Massachusetts
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here our first night while traveling in Tennessee. Excellent location, clean and comfortable rooms. Staff was very friendly and accommodating. Plenty of free parking. We plan to stay here again on our last night before flying home.

Was this review helpful? Yes
Dawsonville, Georgia
2 reviews
5 of 5 stars Reviewed 1 week ago

I've stayed here off and on over the past year for 8 weeks. As a Platinum Marriott member, I've seen my share of Marriott's over the years. I find all to be clean and tidy. And this one was no exception. Believe me, I check my room well and notice when things are not kept well. What sets the hotel... More

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Tallahassee, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Well, it IS a Marriott... The good- spotlessly clean lobby, elevators, public areas, exceptionally friendly staff (platinum elite member, dont know if that affects the treatment). Very comfortable beds, linens and towels well above average. There was some sort of area athletic event, with a couple of hundred teenage basketball players and families swarming the place (not their fault but... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Number1Nolesfan: Thank you for your loyalty to the Marriott family of hotels as a Platinum elite guest and appreciate you taking the time to share your experiences at the Franklin Marriott Cool Springs on Trip Advisor. I apologize that the correct information was not shared with you regarding microwaves. I am also sorry that we did not tell you... More

Parsippany, New Jersey
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here in June for a conference. This was the second time staying here in about 7 years, and it was just as nice as I remembered. The bathrooms were nice and updated and the beds were comfortable. Bathrooms looked like they could have some grout work done around the tub. I am also gluten free, so I was... More

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Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Imp6224 - Clean, comfortable, and accomodating is what we like to hear! Thank you for taking time to be our guest again and posting your feedback on Trip Advisor. As you have found, our Chef is at your service to make any of his dishes to our guests requirements. We look forward to your return visit. Thank you for... More

Dresden, Tennessee
Top Contributor
81 reviews 81 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here 3 nights in June. The lobby-spotless, room-spacious, restaurants-delicious and meeting areas were all good. Friendly staff, clean rooms, adequate parking, what more could you ask for? This is the first time I've slept on a memory foam mattress; I slept very well but I'm not a fan of that type mattress. Since becoming a trip advisor member... More

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Blgraves: Thank you for being our guest and posting comments about your experience at the Franklin Marriott Cool Springs, just south of Nashville, on Trip Advisor. The smoking area is actually out in front of the hotel under the flag poles and apologize that we did not clean and maintain the patio in a timely fashion. It is a... More

Boston, Massachusetts
Top Contributor
158 reviews 158 reviews
75 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel to Nashville, TN often for work , and one of my go to hotels is this property. It is located just outside of Nashville in Franklin around several of my Client's Health Systems Corporate Headquarters. This hotel had actually been recommended by one of my Clients several years back, and I was very grateful for the recommendation! In... More

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear MEProfenno: Thank you for being a loyal guest of the Franklin Marriott Cool Springs and appreciate your loyalty to the Marriott family of hotels as a Platinum Elite Rewards member. Please ask for me in the lobby on the way out one morning so I can personally shake your hand and thank you for your feedback. "Delivering true hospitality... More

tennessee
Top Contributor
172 reviews 172 reviews
31 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed June 15, 2014

I stayed here for 2 nights over this past weekend. I was with a group but booked the room on my own (not within a group block of sleeping rooms). I arrived on Friday afternoon and had asked the front desk (Jeremy) to help connect that night's reservation with a friend's reservation (we were sharing a room Saturday night) for... More

Was this review helpful? Yes 2
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Twosassyk - Thank you for providing feedback about your experience at the Franklin Marriott Cool Springs on Trip Advisor. I appreciate you recognizing Jeremy as exceedingly helpful with check in and your Rewards points redemption on site. We value you loyalty as a Marriott rewards member to the Marriott family of hotels. We look forward to hosting you on... More

Chickamauga, Georgia
Top Contributor
76 reviews 76 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 15, 2014

The Marriott was the site of a convention I attended this meeting. The lobby was welcoming And the convention area was laid out well. Our room was a decent size and the bed very comfortable. The bathroom had ample counter space and the shower head was great!! I did the stay for breakfast package, and the buffet had a good... More

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Tammy P - Thank you for being our guest while attending an event in the Cool Springs Conference Center at the Franklin Marriott Cool Springs. Glad you found Marriott's "Stay for Breakfast" a great value and enjoyed our breakfast buffet in Lorraine's restaurant. You can access this package at any of Marriott's full service hotels. Hope to see you... More

Lafayette, Indiana
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 8, 2014

We really enjoyed our convention at this Franklin Marriott Cool Springs hotel. It is a great getaway place for a vacation. Everyone was so helpful and friendly. The restaurant had a really good breakfast buffet.

Was this review helpful? Yes 1
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review

Dear Melony R. - Thank you for being our guest while attending a convention in the Cool Springs Conference Center at the Franklin Marriott Cool Springs. Appreciate you sharing your experience with others by posting feedback on Trip Advisor. Chef's breakfast buffet is truly outstanding each morning and will make it a point to share your positive comments. We hope... More

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Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, wireless internet, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. ... more   less 
Number of rooms
300

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