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All 20 Franklin hotels

Hampton Inn and Suites Nashville Franklin (Cool Springs)

2.5 of 5 Hotel   |   7141 South Springs Drive, Franklin, TN 37067
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Ranked #7 of 20 Hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Cyclerich Astoria, Oregon
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213 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Astoria, Oregon
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was a pleasant surprise, we booked it because it was next to where we had to return a rental motorcycle the next morning. Great helpful staff at the front desk, nice room, and a fantastic breakfast. It was raining and we didn't want to leave. Good thing we were so close to where we had to be.

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good afternoon from all your friends at the Hampton Inn we hope all is well. I just wanted to take my time and thank you for the great review we are truyly glad ou chose us as your second home when traveling. We are sorry you had to leave we would of loved for you guys to have stayed longer.... More

Kansas City, Kansas
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The lobby and breakfast area were nice and clean. Location is good for Franklin although only one restaurant within walking distance and the highway is probably too close (can hear traffic in the mornings). Big setback for me was the design of the hotel. There wasn't much parking close to front (which is typically ok since you can through side... More

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good afternoon i hope all is well. We apreciate your review we truly value your critiques as it helps our hotel grow with more knowledge of what our guests needs are. We do apoligize for the all the inconviniences you encountered during your stay i must say our hotel is a little confusing at times due to the whole odd... More

Tomball, Texas
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Because of a bad experience at a Hampton Inn in Texas and disappointment in Hilton Corporate, I claimed to never stay in any of Hilton's properties again. I should know by now, never say never. A wedding brought me to Hampton Inn - Franklin. The bride and Groom chose the place for family and friends to stay. What a PLEASANT... More

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good afternoon from all your friends at the Hamopton Inn we hope all is well. Thank you so much for the great review as it is very valuable to us that we get great feedback we hope to see you soon. If you ever need help booking your next reservation at our location please call me at 615-771-7225 if i... More

Bloomfield Hills, Michigan
Top Contributor
76 reviews 76 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this Hampton Inn because it was close to the hockey rink. The location is perfect in regards to being close to the highway, mall, shopping, restaurants. The staff was very friendly and the breakfast was satisfying. We stayed on the 3rd floor right next to the elevator. The elevator was loud-sqeaky-and although I informed the front desk,... More

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good afternoon we hope all is well.We want to take our time to thank you for the review as it is very valuable to us. We do apoligize for all the inconviniences you encountered during your stay we are more than happy to assist you in any questions or concerns you may have. You can call us directly at 615-771-7225... More

Cary, North Carolina
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Diamond status got me into a Suite, which was a nice gesture but the room was a little disappointing. The room had somewhat of a smell and the only other complaint I have is that the towels were old and very, very thin. The lobby seems refreshed, but the rooms and the linens need an update, for sure. The location... More

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good afternoon i hope all is well i just want to take my time andthank you for choosing us as your second home we also want to apoligize for the room not being up to Hampton standards, we try our best to get things just right but sometimes we do not succeed and i do apoligize for that. SInce being... More

Jackson, Tennessee, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved our spacious room. Desk attendant at check in was especially nice, everyone was friendly. Room was clean but had maintenance issues which were addressed to our satisfaction. Bed was not as comfortable as most Hampton Inn's are. Breakfast was okay but again, not what I usually see.

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Hello i hope all is well with your family we are truly glad you chose to stay at our location for your recent trip. We are very sorry for all the trouble you had during you stay with us, if you have any furthermore questions regarding your stay or any questions you may have for a fututre reservation please call... More

st louis
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

Issues from start to end of stay. Problem with room continually, maintenance issues that management didn't take interest in fixing. No offer to "make it right" until after the fact. Will not stay here again, for nearly $200 a night there has got to be something better.

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good afternoon i do apoligize for all the continous problems you encountered with the room i must say we are truly sorry, you can always contact one of the managers in our hotel to adress the issue so we can prevent it in the future, our number is 615-771-7225 please feel free to contact us directly you may speak to... More

radcliff ,ky, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

great hotel,very clean and very helpful staff. My daughters soccer team was in town for a tournament and the hotel mgr even gave us a list of restaurants that offered discounts for groups staying with the hotel..showed my room key and got a discount.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Hi there we truly value your feedback and we are truly glad you enjoyed your stay with us, we love having teams in house because we get to meet new amazing people such as yourself. We would love to see you in your near future if you ever need to contact us for any questions you may have please feel... More

San Carlos, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hampton Inn has very comfortable rooms and has a good location to Franklin. There were so many activities going on in the area that it was a full house. The staff was very friendly and there is a restaurant within walking distance.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Hello i hope all is well with today, i just wanted to take my time and thank you for all your amazing feed back we appreciate you taking your time on rating our hotel. We hope to hear from you soon if you have a ny questions on booking your next reservation with us please fell free to call us... More

Paris, United States
2 reviews
4 of 5 stars Reviewed September 8, 2014

Stayed here while having eye surgery because it was convenient. We were upgraded to a suite which was the perfect place to wait out the doctor visits. It is very clean and quiet with a friendly, helpful staff. It is also close to shopping and any type of restaurant you might want. Will be staying again.

Review collected in partnership with Hampton

Was this review helpful? Yes
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Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
Number of rooms: 127
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Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs

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