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All 20 Franklin hotels

Hampton Inn and Suites Nashville Franklin (Cool Springs)

2.5 of 5 Hotel   |   7141 South Springs Drive, Franklin, TN 37067
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75%
Ranked #7 of 20 Hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Mike G Paris, United States
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204 reviews from our community

Traveler rating
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    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Paris, United States
1 review
4 of 5 stars Reviewed 1 week ago

Stayed here while having eye surgery because it was convenient. We were upgraded to a suite which was the perfect place to wait out the doctor visits. It is very clean and quiet with a friendly, helpful staff. It is also close to shopping and any type of restaurant you might want. Will be staying again.

Review collected in partnership with Hampton

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Germantown, Tennessee
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have tried many hotels in this area and this is my 4th stay at this hotel. I travel at least every 4 weeks to see grand kids. Observations: 1. Clean, good location, good rates 2. Staff is very friendly 3. Free breakfast is very good with an outstanding hostess. She will try to help in anyway with requests. 4.... More

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Niceville, Florida
Top Contributor
52 reviews 52 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Although I was promised by the desk clerk that the room had a king size bed, of course it didn't. Took two separate trips to get the room right and the keys right. Not overly impressed bay the front desk. Breakfast was as expected.

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Oak Park, Illinois, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Loud HVC system and kept kicking on every hour = made it difficult to sleep; noisy hallways = hard to sleep - watch billing - was almost overcharged not worth the amount charged for the hotel - better to go someplace else

Review collected in partnership with Hampton

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Dodge City, Kansas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My best friend and I met halfway between our homes. It's a very nice hotel and was extremely quiet. It's just across the parking lot from a good sports bar-Jonathan's and within a short walk of the Cool Springs mall. Franklin is a short drive with a cute downtown square for shopping and eating. I'd recommend it!

Review collected in partnership with Hampton

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Orlando, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel staff were very friendly and helpful and have a good southern attitude of providing excellent customer service. The hotel is located around a great shopping and dinning area with easy access to major highways.

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Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We had a most uncomfortable night at this site. (We frequently stay in Franklin.) 1) The rooms need updating. 'Old and overused. 2) The beds were old and felt like "marshmallows". They need to be replaced w/ fresh, new mattresses. 3) The towels felt unclean and "gummy". They need to be discarded and replaced w/ new. Perhaps a different laundry... More

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Saint Louis, Missouri
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 12, 2014

The hotel was very noisy. Doors seemed to be set on "Slam" mode. The room was clean and nicely docorated. My mother-in-law tried to sleep on the sleeper sofa but it was so uncomfortable that she had to share the king bed with me and my daughter. The staff was very nice and helpful though. The breakfast was terrible-cold and... More

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property and your feedback is very valuable to us. I am working with maintence to check the tension on our doors to... More

Peoria, United States
2 reviews
5 of 5 stars Reviewed July 28, 2014

A great place to stay for business or leisure. Very clean and quick check in service. The front desk is extremely helpful and very personable. Franklin is a great location and this Hampton makes it very easy to be in Nashville quick. The city of Franklin is wonderful!

Review collected in partnership with Hampton

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for taking time out of your busy schedule to leave us a review on TripAdvisor. We always enjoy hearing feedback from our guests. We look forward to having you stay with us again when you are in Franklin, TN. More

Lincoln, Illinois
Top Contributor
168 reviews 168 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 25, 2014

The room is a typical hampton Inn Room with a comfortable bed and clean linen and bathroom facilities. If your tired when you pull off the road you can walk across the parking lot to Johnathans and the food is excellent with plenty of variety. This is really a convenient nice place to stay.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

We love hearing from our guests about their visits and are always happy to hear about great stays! We look forward to having you back with us on your next visit to Franklin, TN. More

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Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
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Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs

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