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All 20 Franklin hotels

Hampton Inn and Suites Nashville Franklin (Cool Springs)

2.5 of 5 Hotel   |   7141 South Springs Drive, Franklin, TN 37067
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76%
Ranked #7 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Betty J Orlando, United States
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  • Reviews (199)
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  • Room tips (27)
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199 people have reviewed this hotel

Traveler rating
    91
    61
    20
    17
    10
See reviews for
62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Orlando, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel staff were very friendly and helpful and have a good southern attitude of providing excellent customer service. The hotel is located around a great shopping and dinning area with easy access to major highways.

Review collected in partnership with Hampton

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Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We had a most uncomfortable night at this site. (We frequently stay in Franklin.) 1) The rooms need updating. 'Old and overused. 2) The beds were old and felt like "marshmallows". They need to be replaced w/ fresh, new mattresses. 3) The towels felt unclean and "gummy". They need to be discarded and replaced w/ new. Perhaps a different laundry... More

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Saint Louis, Missouri
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was very noisy. Doors seemed to be set on "Slam" mode. The room was clean and nicely docorated. My mother-in-law tried to sleep on the sleeper sofa but it was so uncomfortable that she had to share the king bed with me and my daughter. The staff was very nice and helpful though. The breakfast was terrible-cold and... More

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property and your feedback is very valuable to us. I am working with maintence to check the tension on our doors to... More

Peoria, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

A great place to stay for business or leisure. Very clean and quick check in service. The front desk is extremely helpful and very personable. Franklin is a great location and this Hampton makes it very easy to be in Nashville quick. The city of Franklin is wonderful!

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for taking time out of your busy schedule to leave us a review on TripAdvisor. We always enjoy hearing feedback from our guests. We look forward to having you stay with us again when you are in Franklin, TN. More

Lincoln, Illinois
Top Contributor
168 reviews 168 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room is a typical hampton Inn Room with a comfortable bed and clean linen and bathroom facilities. If your tired when you pull off the road you can walk across the parking lot to Johnathans and the food is excellent with plenty of variety. This is really a convenient nice place to stay.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

We love hearing from our guests about their visits and are always happy to hear about great stays! We look forward to having you back with us on your next visit to Franklin, TN. More

Auburn, Alabama
Contributor
17 reviews 17 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has a nice lobby and friendly staff, but our room was very dusty, especially the bathroom. The dustiest place was the wooden shelves where they put the towels. The pull out sofa in our room was extremely uncomfortable and the upholstery was ripped in several places. Kinda shabby! I expect a little nicer from Hampton Inn. On the... More

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More

Cleveland, Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 15, 2014

Positives: it's a very clean hotel, spotless in fact. It's also very convenient to the highway and just about anything you'd want in Franklin. Unfortunately, when you ask for a quiet room they give you the room right outside the elevator. They did offer us a first floor room or a second floor room but we declined thinking we'd be... More

Was this review helpful? Yes 1
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property and your feedback is a vaulable part of those improvements. If I can be of assistance to you in any way... More

United States
1 review
5 of 5 stars Reviewed July 11, 2014

Well managed hotel. Friendly staff, very helpfull. Wish we would have stayed and extra night. Great location for exploring Nashville and surrounding areas. Very nice restaurant with-in walking distants. Quite location. The staff upgraded us to a suite which made our experiance excellant.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for your Rave review of our Hampton Inn and Suites! We look forward to having you back the next time you are in the area. More

Metairie, LA, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

Very good hotel, located in a convenient, pleasant area. This was the third time we stayed here and would definitely return again. It is typically of the Hampton Inn brand. We travel frequently and always stay at a Hampton Inn. The only negative, and it's only a slight one, is the food service. I think Hampton should vary the hot... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property and the feedback you gave us about breakfast is very helpful. We try and change up our hot items daily so... More

Lexington, Kentucky
1 review
5 of 5 stars Reviewed July 8, 2014

Hotel was in a very acceptable location. I was in Cool Springs for a doctor's appointment and it was very close. The hotel offered easy access to the interstate and local shopping venues. The staff was very helpful in meeting my personal request for room accessibility.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We look forward to having you back in the near future. If I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More

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Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
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Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs

18 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Franklin #7 Business Hotel in Franklin #8 Romantic Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
Hampton Inn and Suites Nashville/Franklin, Tennessee, is located just minutes from Franklin's historic downtown district. Franklin's 200-year old downtown area features Victorian architecture, boutiques, antique shops, and cafés. We offer free wifi and hot breakfast to all our guests. ... more   less 
Number of rooms
127

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hampton Inn and Suites Nashville Franklin (Cool Springs) and other travelers.
1 question
24 days ago

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Questions? Get answers from Hampton Inn and Suites Nashville Franklin (Cool Springs) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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