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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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7141 South Springs Drive, Franklin, TN 37067
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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258 reviews from our community

Traveler rating
    121
    77
    28
    21
    11
See reviews for
81
62
11
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
  • All months
    (258)
  • Mar-May only
    (69)
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    (65)
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    (66)
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Jackson, Tennessee
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel was very nice and clean. Breakfast was very good too. Free upgrade just so we could have adjoining rooms. All workers were very friendly and located just beside cool springs mall. Can not think of one complaint with our stay.

Was this review helpful? Yes
Franklin, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel is older, but the staff does a great job of keeping the rooms and bath rooms clean! I wish the breakfast had a little more fresh options, but the coffee was great. I would stay at this hotel again.

Review collected in partnership with Hampton

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Huntsville, Alabama
2 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed at the Hampton Inn at the Cool Springs location in Franklin, TN. We arrived later on in the evening, but checking in was a breeze, about 3 min. even though they had other customers in the lobby, the process flowed very well. The room was very nice, we booked a suite and we were... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Kansas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am a Hampton fan, so, I want to start with that disclaimer 😉. This Hampton does not disappoint. This location is a perfect kickoff to anything around Franklin or Brentwood as well as a quick jump to Nashville without having to stay downtown. The front desk staff was wonderful and genuine with their concerns for our stay. Housekeeping always... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Helena, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A little pricey because the SEC tournament was in town.. prices jacked up a bit. Room was very nice and staff was helpful. Breakfast was good. Checkout was good. Had to ask for towels and toilet paper, but no prob to get.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Madison, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I checked in to this hotel at the last minute because the hotel I originally booked was unacceptable. I was able to make a reservation over the phone and was happy to learn that all rooms were non-smoking. I used the online app to select my room. Everything was clean and fresh. I look forward to staying in this hotel... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is nice and the location is good but was I was directed by the front desk staff to get the plunger from the lobby restroom when I reported to them there was a problem with the toilet in my room. Otherwise we enjoyed our stay.

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to thank you for the review; all reviews are needed in order to make improvements within our property to better serve you. I was disappointed to hear of your unsatisfactory stay with us, I would like to remind you that we do offer Hampton's 100% satisfaction guarantee, if you are not satisfied we do not expect you... More 

Nashville, Tennessee
1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel staff on the front desk seemed arrogant and disinterested in their guests. Children on my floor were running up and down the hallway and steps and talking/laughing loudly up until midnight on both nights. The loud noises kept me from sleeping more than 3 hours the first night. I left wake-up calls for both mornings and never received... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to thank you for the review; all reviews are needed in order to make improvements within our property to better serve you. I was disappointed to hear of your unsatisfactory stay with us, I would like to remind you that we do offer Hampton's 100% satisfaction guarantee, if you are not satisfied we do not expect you... More 

Top Contributor
57 reviews 57 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Hampton Inn is in a convenient, accessible location for travelers of I 65--it is located in an upscale area and we thought we'd like to return at some point to explore the historic district of Franklin, TN near Nashville. The room was clean, staff efficient and friendly, with a walkable restaurant next door. The a la carte breakfast was... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Southeast Kentucky
Top Contributor
100 reviews 100 reviews
81 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed one night here while on a business trip. I was mostly satisfied but there were a couple of issues that kept it from being a five star stay, especially for the price I had to pay for one night. The staff at the front desk were very friendly upon check in and check out. The room was fairly... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to thank you for the review; all reviews are needed in order to make improvements within our property to better serve you. I was disappointed to hear of your unsatisfactory stay with us, I would like to remind you that we do offer Hampton's 100% satisfaction guarantee, if you are not satisfied we do not expect you... More 

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