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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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7141 South Springs Drive, Franklin, TN 37067
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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303 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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    (96)
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United States
1 review
4 of 5 stars Reviewed 1 week ago

The staff at the Hampton Inn in Franklin were genuine and friendly in a way that struck me as unusual for the hospitality industry. The room was clean and comfortable. I had no complaints, but there is a lot of competition for hotels in this area. I will likely come back to the Hampton Inn... but only if my first... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us and for taking the time to give us a review. I am thrilled to hear you enjoyed your stay and our staff. We look forward to welcoming you back in the near future. More 

Chicago, iL, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is a good option for a short-term stay. Regular rooms do not offer a fridge/microwave. Double rooms are full-size beds, not queens. Functional. This was a business trip. Would stay in the future if options are good. Business trip purposes, it worked for a few days. Based on my needs, I would do an overnight or 2 night stay.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good Afternoon from Hampton Inn in Franklin, TN. I would like to thank you for leaving us a review on TripAdvisor, we appreciate it. Thank you for considering to stay with us. We are looking forward to your next stay with us. Should you need any assistance, please call me at 615-771-7225 or email me at Luba.Bulay@gmail.com More 

Signal Mountain, TN, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This place was great for us! Staff was very helpful. It was located near Nashville, TN. Luckily, we were upgraded to a suite since we are a family of five. This was perfect for us. The pool was nice and the breakfast was great as well. We would definitely stay there again. The staff was friendly and super helpful.

Review collected in partnership with Hampton

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good Afternoon from Hampton Inn and Suites in Franklin, TN . Thank you for taking the time out of your busy day to let us know how we are doing. I am so glad you had a wonderful stay at our location. It was a pleasure to have you and your family stay with us. We appreciate your feedback, and... More 

Georgetown, Kentucky
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We usually stay at a Hampton Inn when on the road, so when we needed a last minute room we stopped here. However, no one was working at the front desk ... just a sign saying they would return. I waited several minutes (along with 3 other guests), but then thought it was silly to stand around waiting for service... More 

Was this review helpful? Yes 1
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to apologize for your experience with us. Thank you for taking the time to write a review. We do use each response to train our staff to better serve you. Please contact me directly at 615-771-7225 or via email at luba.bulay@hilton.com Thank you for taking time out of your busy day to write us a review. Both... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We went to Franklin for a family wedding in June. Facility was very nice as was the staff They were able to accomadte all our family The breakfast area each morning was a plus. Plenty of parking & in a secluded shady area. Close to many shops and reastaurants

Was this review helpful? Yes 1
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good morning from Hampton Inn & Suites in Franklin, TN. Thank you for taking time to give us a review on TripAdvisor. I am so glad that you and the other wedding party enjoyed their stay with us. It was a pleasure to have you here with us during the celebration and excitement of the wedding. More 

Atlanta, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Hampton is usually a great place to stay. Not this location! Front desk staff seemed confused and unprofessional. Rooms are very noisy from outside sounds and the overall experience is not what you get in other Hampton Inn hotels.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to apologize for your experience with us, this is very much out of the norm for us. I would like to discuss this further with you in order to trian our staff to better serve you. Please contact me directly at 615-771-7225 or via email crystal.jenkins@pillarhotels.com. Thank you for staying with us and for taking time from... More 

Hendersonville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I came into town for an interview and was very early to arrive at hotel but they were able to find me a room for an early check in and was able to change and freshen up from trip. Staff is very friendly, great location and located near tons of restaurants and shops.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us and for taking the time to give us a review. I am thrilled to hear you enjoyed your stay and pray that your interview was a great success.. See you soon More 

Kalamazoo, MI
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 29, 2015

I spent three nights at this location and found it not only to be very conducive to working, but also close to numerous restaurants as well as shopping. Relatively easy access to and from the highway allowed me to travel to my meeting destinations easily. Traffic wasn't nearly the hassle I thought it might be at this location. Also, the... More 

Was this review helpful? Yes 1
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for your kind words. We try to do what we can to give everyone a great experience at a great value. We certainly appreciate your business and we hope to see you again soon. More 

Mason City, Iowa
Level Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 28, 2015

Very nice hotel. restaurants nearby. Room was large and nice. Staff was helpful and friendly. Good bedding. Beautiful pool area. hotel sits up on a high hill. I would recommend this for any traveler going through Franklin.

Was this review helpful? Yes 1
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

It was a honor having you as a guest at Hampton Inn & Suites. Thank your for taking time out of your busy day to give a review on TripAdvisor. We use these to improve our property and to both train and acknowledge our staff for going above and beyond to make our guest feel at home. I am thrilled... More 

Nashville, Tennessee
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2015

As a loyal Hilton Diamond member, I was very determined to use a Hilton property as the host hotel for our Franklin, TN wedding. Based on price and their ability to accommodate our large party, we went with Hampton in Cool Springs. We could not have been more thrilled! The regular rooms are very average, but they are clean as... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying at our location we appreciate your response as it helps us to better serve our guest. If you ever need to book room please feel free to call us at 615-771-7225. More 

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