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All 20 Franklin hotels

Hampton Inn and Suites Nashville Franklin (Cool Springs)

2.5 of 5 Hotel   |   7141 South Springs Drive, Franklin, TN 37067
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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76%
Ranked #7 of 20 hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
llltres Dodge City, Kansas
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201 people have reviewed this hotel

Traveler rating
    92
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Oak Park, Illinois, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Loud HVC system and kept kicking on every hour = made it difficult to sleep; noisy hallways = hard to sleep - watch billing - was almost overcharged not worth the amount charged for the hotel - better to go someplace else

Review collected in partnership with Hampton

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Dodge City, Kansas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My best friend and I met halfway between our homes. It's a very nice hotel and was extremely quiet. It's just across the parking lot from a good sports bar-Jonathan's and within a short walk of the Cool Springs mall. Franklin is a short drive with a cute downtown square for shopping and eating. I'd recommend it!

Review collected in partnership with Hampton

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Orlando, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff were very friendly and helpful and have a good southern attitude of providing excellent customer service. The hotel is located around a great shopping and dinning area with easy access to major highways.

Review collected in partnership with Hampton

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Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had a most uncomfortable night at this site. (We frequently stay in Franklin.) 1) The rooms need updating. 'Old and overused. 2) The beds were old and felt like "marshmallows". They need to be replaced w/ fresh, new mattresses. 3) The towels felt unclean and "gummy". They need to be discarded and replaced w/ new. Perhaps a different laundry... More

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Saint Louis, Missouri
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was very noisy. Doors seemed to be set on "Slam" mode. The room was clean and nicely docorated. My mother-in-law tried to sleep on the sleeper sofa but it was so uncomfortable that she had to share the king bed with me and my daughter. The staff was very nice and helpful though. The breakfast was terrible-cold and... More

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property and your feedback is very valuable to us. I am working with maintence to check the tension on our doors to... More

Peoria, United States
2 reviews
5 of 5 stars Reviewed July 28, 2014

A great place to stay for business or leisure. Very clean and quick check in service. The front desk is extremely helpful and very personable. Franklin is a great location and this Hampton makes it very easy to be in Nashville quick. The city of Franklin is wonderful!

Review collected in partnership with Hampton

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for taking time out of your busy schedule to leave us a review on TripAdvisor. We always enjoy hearing feedback from our guests. We look forward to having you stay with us again when you are in Franklin, TN. More

Lincoln, Illinois
Top Contributor
168 reviews 168 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 25, 2014

The room is a typical hampton Inn Room with a comfortable bed and clean linen and bathroom facilities. If your tired when you pull off the road you can walk across the parking lot to Johnathans and the food is excellent with plenty of variety. This is really a convenient nice place to stay.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

We love hearing from our guests about their visits and are always happy to hear about great stays! We look forward to having you back with us on your next visit to Franklin, TN. More

Auburn, Alabama
Contributor
17 reviews 17 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 21, 2014

This hotel has a nice lobby and friendly staff, but our room was very dusty, especially the bathroom. The dustiest place was the wooden shelves where they put the towels. The pull out sofa in our room was extremely uncomfortable and the upholstery was ripped in several places. Kinda shabby! I expect a little nicer from Hampton Inn. On the... More

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Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More

Cleveland, Ohio
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 15, 2014

Positives: it's a very clean hotel, spotless in fact. It's also very convenient to the highway and just about anything you'd want in Franklin. Unfortunately, when you ask for a quiet room they give you the room right outside the elevator. They did offer us a first floor room or a second floor room but we declined thinking we'd be... More

Was this review helpful? Yes 1
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property and your feedback is a vaulable part of those improvements. If I can be of assistance to you in any way... More

United States
1 review
5 of 5 stars Reviewed July 11, 2014

Well managed hotel. Friendly staff, very helpfull. Wish we would have stayed and extra night. Great location for exploring Nashville and surrounding areas. Very nice restaurant with-in walking distants. Quite location. The staff upgraded us to a suite which made our experiance excellant.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for your Rave review of our Hampton Inn and Suites! We look forward to having you back the next time you are in the area. More

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Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
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Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#6 Family Hotel in Franklin #7 Business Hotel in Franklin #8 Romantic Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
Hampton Inn and Suites Nashville/Franklin, Tennessee, is located just minutes from Franklin's historic downtown district. Franklin's 200-year old downtown area features Victorian architecture, boutiques, antique shops, and cafés. We offer free wifi and hot breakfast to all our guests. ... more   less 
Number of rooms
127

Questions & Answers

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San Antonio, Texas
1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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