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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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7141 South Springs Drive, Franklin, TN 37067
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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315 Reviews from our TripAdvisor Community

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Traveler rating
    149
    88
    39
    28
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
  • All months
    (315)
  • Mar-May only
    (96)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (66)
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North Georgia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Their investment in high caliber service is easy to spot in this hotel. The room is clean, but much more so. Many little touches in the room that make you welcome and reassured. Every employee seems invested in your comfort.

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good Morning! Thank you for investing your time to share your kind words about your stay at Hampton Inn Franklin, TN. I am delighted to see you had a lovely stay with us and enjoyed our staff as well as your clean room. All feedback is used to recognize and train our staff, as well as to improve your next... More 

leesburg, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed one night at this hotel. The staff was friendly and breakfast was good. Check in and check out was a snap/ I used my phone to check in the day before and all went very well. The room was clean and the lobby/breakfast was clean. This hotel is very close to the mall.

Review collected in partnership with Hampton

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for investing your time to let us know how we are doing. I am delighted to hear you had an enjoyable stay with us. All feedback and reviews are used to recognize and train our staff as well as improve our property! I hope you enjoyed the Franklin area during your stay. Again, thank you for the feedback... More 

Level Contributor
125 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel looks like it has had some cosmetic upgrades, however, there are some things that still need help. They need to replace all the doors and all the walls need to have the new wallpaper throughout. I was surprised there was not a "business center" just one lone computer in the hallway outside the main lobby. The breakfast area... More 

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to thank you for the time you have invested in taking our survey and letting us know how we are doing. All responses are used to recognize, and train our staff as well as improve our property. I appreciate you bringing the problem areas which you listed above. We are working on improving our property on a... More 

Wesley Chapel, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Front desk, breakfast staff and location get the highest ratings. Girl at front desk cheerfully fixed a booking problem we had and even got us into a room early. The air conditioner would not hold a steady temp, so front desk girl came up to make adjustment. The compressor woke me every time it came on. I was very surprised... More 

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to thank you for giving us a review on Trip Advisor. I am thrilled to see you were able to enjoy the location of our hotel here in Franklin. I am also glad our staff was helpful during your stay. I do apologize about the condition of the mattress. We do provide a safe during your stay... More 

Columbia, Maryland
Level Contributor
9 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Pros: Front desk staff was nice and room was clean. Cons: rooms not well insulated and you can hear everything going on outside and behind your walls. Outlets next to bed on the lights did not work in room 208. Shower was cramped and the shower door was broken. No ice machine or vending machine on the floor I stayed... More 

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for investing your time to let us know how we are doing. I am glad to see our staff was helpful during your stay. I apologize for the condition of our rooms not insulated well, as well as the convenience of the vending and ice machines on every floor. I appreciate you bringing the shower door and outlets... More 

Franklin, TN, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was exceptional - both in efficiency, demeanor and service. I would absolutely recommend staying here. The check in and out process was quicker than checking out at Walgreens, breakfast was delicious and check out was super smooth. 10/10

Review collected in partnership with Hampton

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for the time you invested in taking this survey. I am excited to see you had a wonderful stay with us. All surveys are used to train our staff and improve our property for your next stay. Should you require any assistance before your next stay with us, you may reach me at 615-771-7225 or via email at... More 

Cracow, Malopolskie, Poland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was one night stay with my family. Rooms were big and bathroon was nice. They have free wi-fi, business centrę and big parking. On our arrival there was just one person at front desk and we had few issues there he maid twice pre- authorisation and baby criplb wasn't ready for our arrival so we had to make everything... More 

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for giving us a review on Trip Advisor, I appreciate your time. I am glad you liked our bathrooms and free Wi-Fi. Thank you for bringing the crib to our attention. All reviews and feedback from the guest are used to improve our property and train our staff. If you would like to discuss your stay in detail,... More 

Level Contributor
8 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Driving back from a trip to Florida and really need a good nights sleep. This hotel is beautiful. The staff was friendly and gave us some good recommendations for restaurants in the area. The room was nicely decorated, clean, great linens and very comfortable bed. Will definitely go back there again.

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Hello from Hampton Inn & Suites in Franklin, TN. I would like to thank you for the time you have invested in taking our survey. I am excited to see you enjoyed your stay with us. I am glad you and your family were able to get a great night of rest. If there is anything I can assist you... More 

Talladega, Alabama
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The only reason this hotel gets 3 stars and not 2 is that their breakfast was surprisingly good, fresh and the lady who took care of the food replenished before it ran out. The room itself was on the side where the interstate runs beside it. It is not a well-insulated room and the highway traffic was noisy, there was... More 

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for your time to leave us a review, we appreciate it. I apologize about the noisy room, as well as the HVAC noise. Thank you for bringing noisy AC to our attention. I am glad to hear that you enjoyed our staff and breakfast. If you would like to discuss your stay in greater detail, you may reach... More 

Germantown, Tennessee
Level Contributor
11 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed here many times. Have 4 future reservations. The staff is always very friendly. On this occasion, we checked in at 10 pm. Night desk clerk was most helpful. Went and got us a cart for luggage. Offered us an upgrade. Breakfast is very good and hostess is a jewel! She always has time for a conversation. Stay... More 

Was this review helpful? Yes
Luba B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I appreciate the time you have invested in this review. I am happy to see you enjoyed your stay with us. I appreciate the warm and kind words about our staff and hotel. We love to hear that we are a dependable Hampton Inn & Suites in Franklin, TN. We look forward to welcome you back in the near future.... More 

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