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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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7141 South Springs Drive, Franklin, TN 37067
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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284 reviews from our community

Traveler rating
    135
    82
    33
    23
    11
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88
68
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79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Memphis, Tennessee
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

My daughter and I stayed here for one night during my son's baseball tournament. I'm a HiltonHonors participant, so I always choose the Hilton brand when possible. This Hampton Inn lived up to my expectations. I would definitely stay here again. The staff is friendly, and you can't beat the location. The Cool Springs Galleria is literally around the corner,... More 

Review collected in partnership with Hampton

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lawrenceville, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Everyone was very nice and helpfully. After a long drive it was great to have a clean comfy hotel to settle into. tyu tyr tyu fg dfgj fd drftr dfgjh ddf rtyv uyt sdf gh fghy vcdde vcbhy ytr sza gh iuy poi uy tre dcf huin pom hyt vfr dew xdc hjib The staff was great.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The room was great but we could hear people in the hall and outside the hotel. The location is great; it was convenient to almost anything or any place that you would want to go. The staff was very nice. The beds were very comfortable.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Crystal J, sales coordinator at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you H9953HXdonnam for the TripAdvisor review. I am glad you enjoyed your stay but I would like to apologize for the noise issues this past weekend. This is not a normal occurrence and the behavior of those involved was unacceptable and brought to their attention. If I can be of any assistance to you please contact me directly More 

Charlotte, North Carolina
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The staff at this location were very friendly and seemed to care how my stays was. The check-in was pretty fast and was a pretty smooth process. I did the pre-checkin so I personally selected my room. The room was clean and overall meet my needs. The shower doors were not the most cooperative but if that is my only... More 

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Crystal J, sales coordinator at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you Reggie...I am sorry you had issues with the shower door, I will bring this to the attention of our engineering dept. today. I am glad that you enjoyed your stay and the E check in process worked well for you. If I can be of any assistance for your travels please let me know More 

Dayton
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay at Hilton ( Hampton Inn ) properties a lot. I found this property like most other Hilton owned properties to be very good to excellent. The only knock I have from this stay is that the ladies preparing the breakfast were eating and drinking in the food prep area...............That is a no no in a restaurant and it... More 

Was this review helpful? Yes 1
Crystal J, sales coordinator at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you Kevin for giving us a review, we use these to help improve our property and at times our guest see things that we don't so it is very helpful. I have brought your concern to the attention of our breakfast attendants and I assure you this is not acceptable. If I can be of any assistance for future... More 

Nashville - Franklin, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent location, great staff, and very clean, welcoming accommodations. From the warm welcome by the staff to the nicely decorated lobby, this is clearly a well run and managed hotel. The room was very clean and the bed was comfortable. Definitely stay here again in the future as the opportunity arises.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Crystal J, sales coordinator at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for taking the time to give us a TripAdvisor review. I am thrilled to hear that you enjoyed your stay with us. It is always a honor to serve our guest and we thrive to make each one feel special and at home while here. More 

Clarksville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful place to stay and room was beautiful. Celebrating our 36th anniversary and Destiney made us feel extra special. Thanks again we will definitely be back for our next anniversary. Keep up the good work Hampton Inns

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for taking your time and filling out our survey. We are glad you stayed at our location, If you ever need to book a reservation or if you have any questions please feel free to contact us at 615-771-7225 and we would be more than happy to assist you. More 

Cullman, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this Hampton Inn to check out a nearby school and to do some shopping. Great location--minutes from Whole Foods, The Cheesecake Factory, Cool Springs Galleria, and downtown Franklin was a few minutes' drive. Breakfast was really fresh and tasty.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Crystal J, Front Desk Agent at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you so much for taking the time to review our hotel! All reviews are needed to help us make improvements to our property. If you need any assistance in making future reservations, please do not hesitate to let us know! You can always reach us at 615-771-7225. Thank you, Destiney More 

Hammond, Indiana
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Hampton Franklin, TN facility on May 12-14, 2015. I had a fantastic stay. I am handicapped and the entire staff made it as easy as possible for me to check in, get to and from my room, get merchandise from my car to my room, park my car for me and get me to and from... More 

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Crystal J, sales coordinator at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

It was great talking with you again today... thank you for brightening my day...look forward to hearing from you again soon God Bless, crystal More 

Decatur, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very pleasant experience. Relaxing and wonderful location for Shopping at Cool Springs Mall which has excellent stores. Near Antique shops in Franklin are worth the browsing time! We'll go again! Our anniversary dinner was celebrated at a world class restaurant at Cool Springs.

Review collected in partnership with Hampton

Was this review helpful? Yes
Crystal J, sales coordinator at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you Ms. Margaret for giving us a review on TripAdvisor and for staying at the Hampton Inn & Suites in Franklin,TN. I am pleased to hear that you enjoyed your stay and will be returning. We are in an ideal locaton, minutes from downtown Franklin and Nashville, walking distance to the Galleria Mall and to locally owned restaurants and... More 

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