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Hampton Inn and Suites Nashville Franklin (Cool Springs)

2.5 of 5 7141 South Springs Drive, Franklin, TN 37067
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Certificate of Excellence 2014
Hampton Inn and Suites Nashville Franklin (Cool Springs)
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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236 reviews from our community

Traveler rating
    109
    70
    27
    19
    11
See reviews for
71
58
11
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (57)
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cookeville, tn
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I just stayed in this hotel for a Volleyball Tournament and I was extremely pleased! It was extremely quite and we were able to get a good nights sleep before the second day of the tournament. Also the location was perfect-it was exactly 4 minutes away from the gym.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Savannah, Georgia
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great place to stay at. These beds are the most comfortable ones ever. We love to travel and have stayed at many different hotels, motels but the consistency of comfort in sleeping is always at a Hampton Inn. The breakfast on the other hand is really went downhill. The egg omelets had a slice of cheese in it... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to thank you for the review; all reviews are needed in order to make improvements within our property to better serve you. I was disappointed to hear of your unsatisfactory stay with us, I would like to remind you that we do offer Hampton's 100% satisfaction guarantee, if you are not satisfied we do not expect you... More 

Chicago
Top Contributor
50 reviews 50 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was good for our needs as a one night stop on the way home. Checking in everyone was friendly and although there was an issue with the computers being down, it was handled in an efficient manner. As requested we received a room on a high floor away from the elevators and ice machines. The room was clean but... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to thank you for the review; all reviews are needed in order to make improvements within our property to better serve you. I was disappointed to hear of your unsatisfactory stay with us, I would like to remind you that we do offer Hampton's 100% satisfaction guarantee, if you are not satisfied we do not expect you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

everyone most helpful particularly checking in as our room was not ready so the concierge made a great attempt to find us another rooms ow e would not have to wait to check in. Other than the problem of not being able to turn the heat down it was enjoyable

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Tallahassee, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Very friendly staff. We received a free upgrade to a suite and enjoyed the room. The suite had many amenities and would definitely consider booking a suite in the future. Highway noise was a bit loud from the room, but it did not interrupt sleep. Many amenities at this location. Right across the street from the Harley dealership and great... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Guayaquil, Ecuador
1 review
3 of 5 stars Reviewed 4 weeks ago

It's fine for an overnight stay -- if you're mainly in town for tourism and just need a place to spend the night, this hotel works great. It's been a week since my stay, and I honestly don't remember much...it's not all that memorable, but we had no problems. The location is great.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to thank you for the review; all reviews are needed in order to make improvements within our property to better serve you. I was disappointed to hear of your unsatisfactory stay with us, I would like to remind you that we do offer Hampton's 100% satisfaction guarantee, if you are not satisfied we do not expect you... More 

Mesa, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2014

We received first-class treatment. Great room. Great parking. Breakfast was excellent, but the best thing was the staff. We stay here often, and the reasons include value, the staff and location. We were first greeted with professionalism. We were given an upgraded room. The location is near a major shopping center with many great places to dine. It is also... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Austin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 19, 2014

First time stay at this property. I'm a Hilton Honors member and stay at Hilton properties frequently. This one is an exception. They have the best staff I've encountered. They go above and beyond to make you feel welcome and attend to your every need. Highly recommend this location.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Lincs
Top Contributor
96 reviews 96 reviews
44 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 19, 2014

Highly impressed with the staff at this hotel. Young Miss Nancy on reception makes it her job to know and to greet every guest by name - and can't do eough to help you. Breakfast is abundant and kept well stocked by Teresa - who again is incredibly friendly and hospitable. Southern hospitality at its finest! Hotel itsef is comfortable,... More 

Was this review helpful? Yes 1
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

1 review
5 of 5 stars Reviewed December 17, 2014

We were very pleased with our stay at this Hampton Inn. The staff were very friendly and helpful. Breakfast was great! Our room was clean and comfortable. Wifi service was fast and a pleasant service to offer to your guests. My only complaint --- which I consider minor --- was noise in our room. Soundproofing of the rooms could be... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

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Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs
Hotel Style:
#6 Family Hotel in Franklin
#6 Business Hotel in Franklin

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