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Hampton Inn and Suites Nashville Franklin (Cool Springs)

2.5 of 5 7141 South Springs Drive, Franklin, TN 37067
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Certificate of Excellence 2014
Hampton Inn and Suites Nashville Franklin (Cool Springs)
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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230 reviews from our community

Traveler rating
    105
    70
    25
    19
    11
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69
55
11
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (57)
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Mesa, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We received first-class treatment. Great room. Great parking. Breakfast was excellent, but the best thing was the staff. We stay here often, and the reasons include value, the staff and location. We were first greeted with professionalism. We were given an upgraded room. The location is near a major shopping center with many great places to dine. It is also... More 

Review collected in partnership with Hampton

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Austin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

First time stay at this property. I'm a Hilton Honors member and stay at Hilton properties frequently. This one is an exception. They have the best staff I've encountered. They go above and beyond to make you feel welcome and attend to your every need. Highly recommend this location.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Lincs
Top Contributor
97 reviews 97 reviews
44 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Highly impressed with the staff at this hotel. Young Miss Nancy on reception makes it her job to know and to greet every guest by name - and can't do eough to help you. Breakfast is abundant and kept well stocked by Teresa - who again is incredibly friendly and hospitable. Southern hospitality at its finest! Hotel itsef is comfortable,... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

1 review
5 of 5 stars Reviewed 1 week ago

We were very pleased with our stay at this Hampton Inn. The staff were very friendly and helpful. Breakfast was great! Our room was clean and comfortable. Wifi service was fast and a pleasant service to offer to your guests. My only complaint --- which I consider minor --- was noise in our room. Soundproofing of the rooms could be... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us at Hampton Inn & Suites. It is always a pleasure to serve our guests and we love to get feedback from them. We are striving daily to improve all areas of our property, if I can be of assistance to you in any way for a future stay please contact me by phone 615.771.7225... More 

Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although the hotel itself could use some sprucing up, the room was clean as a whistle daily, bed was comfortable and all the people were very friendly. You were greeted by a smile no matter where you looked! I certainly would go back again if given the opportunity.

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank You so much for the great review we have recieved. We strive to make our guests needs our priority and we are glad that your needs were met. We are sorry for any inconveniences you encountered during your stay. If you ever need to book a reservation please feel free to call us at anytime at 615-771-7225.We would love... More 

Roswell
Top Contributor
58 reviews 58 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location and easy access. Stayed here after a late nite game at Vanderbilt to be near family. The hotel staff was very welcoming, room was very comfortable and the rate was reasonable. Will stay here again.

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Good Morning we hope all is well. We wanted to Thank You sincerely for the great review we have recieved from your recent stay. We are glad your stay was a sexpected we strive very hard to make our guest needs a priority and we are so glad that we met your needs and you were satisfied. If you ever... More 

Renob628
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

broken toilet, cold (hot) breakfast, smelly room, terrible bed pillows, missing mini fridge, broken key entry from side door, scum in decorative vases, telephone in room broken, unkempt lobby. Enough said!

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you some much for the survey we have recieved. We wanted to take our time and apoligize for all the inconviniences you encountered during your stay. We are truly sorry for such a rough stay. We strive veryu hard to make the needs of our guest a priority and we are sad to say yours were not met. If... More 

Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This place was great to stay. Very clean and comfortable. Adjacent to major stores/restaurants but the only issues is traffic. It is so busy and takes so much time to get around. Overall enjoyed the stay and the experience.

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Hello we hope all is well. We want to take our time and Thank You for the great survey we have recieved today we strive very hard to make the needs of our guest a priority, and we are Thankful you choose us as your Home away from Home. If you ever need to book another room please feel free... More 

Kennesaw, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

Friendly staff, clean rooms, clean lobby, relatively quiet (we did head doors and a baby cry- but neither lasted long or were troublesome). Breakfast was delicious, but would like to see some more gluten free options. Otherwise, awesome place! Coffee was always hot and ready (and I drink a lot of it!) :)

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Hello we hope all is well. We wanted to take our time and Thank You for your great review. We strive very hard to make the needs of our guest complete. We want you to feel like Home and we are so Thankful you choose us as your Home away from Home. We are also sorry for all the inconviniences... More 

Katoomba, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay at Hampton Inns a lot, and this hotel should be proud of the service and standard it delivers. Upon arrival we were greeted by Nancy at the front desk, she was a gem she could not have been more helpful and courteous, our room was excellent in every respect, there is a very good resturant next door and... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Hello we hope all is well. We wanted to take our time and Thank You for your great review. We strive very hard to make the needs of our guest complete. We want you to feel like Home and we are so Thankful you choose us as your Home away from Home. If you ever need to book your next... More 

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Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs
Hotel Style:
#6 Business Hotel in Franklin
#7 Family Hotel in Franklin

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