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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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7141 South Springs Drive, Franklin, TN 37067
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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Hampton Inn and Suites Nashville Franklin (Cool Springs)
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298 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Atlanta, United States
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

Hampton is usually a great place to stay. Not this location! Front desk staff seemed confused and unprofessional. Rooms are very noisy from outside sounds and the overall experience is not what you get in other Hampton Inn hotels.

Review collected in partnership with Hampton

Was this review helpful? Yes
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

I would like to apologize for your experience with us, this is very much out of the norm for us. I would like to discuss this further with you in order to trian our staff to better serve you. Please contact me directly at 615-771-7225 or via email crystal.jenkins@pillarhotels.com. Thank you for staying with us and for taking time from... More 

Hendersonville, North Carolina
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I came into town for an interview and was very early to arrive at hotel but they were able to find me a room for an early check in and was able to change and freshen up from trip. Staff is very friendly, great location and located near tons of restaurants and shops.

Review collected in partnership with Hampton

Was this review helpful? Yes
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying with us and for taking the time to give us a review. I am thrilled to hear you enjoyed your stay and pray that your interview was a great success.. See you soon More 

Kalamazoo, MI
Top Contributor
98 reviews 98 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I spent three nights at this location and found it not only to be very conducive to working, but also close to numerous restaurants as well as shopping. Relatively easy access to and from the highway allowed me to travel to my meeting destinations easily. Traffic wasn't nearly the hassle I thought it might be at this location. Also, the... More 

Was this review helpful? Yes
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for your kind words. We try to do what we can to give everyone a great experience at a great value. We certainly appreciate your business and we hope to see you again soon. More 

Mason City, Iowa
Top Contributor
58 reviews 58 reviews
33 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel. restaurants nearby. Room was large and nice. Staff was helpful and friendly. Good bedding. Beautiful pool area. hotel sits up on a high hill. I would recommend this for any traveler going through Franklin.

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Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

It was a honor having you as a guest at Hampton Inn & Suites. Thank your for taking time out of your busy day to give a review on TripAdvisor. We use these to improve our property and to both train and acknowledge our staff for going above and beyond to make our guest feel at home. I am thrilled... More 

Nashville, Tennessee
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As a loyal Hilton Diamond member, I was very determined to use a Hilton property as the host hotel for our Franklin, TN wedding. Based on price and their ability to accommodate our large party, we went with Hampton in Cool Springs. We could not have been more thrilled! The regular rooms are very average, but they are clean as... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying at our location we appreciate your response as it helps us to better serve our guest. If you ever need to book room please feel free to call us at 615-771-7225. More 

unicoi, United States
1 review
2 of 5 stars Reviewed 1 week ago

Staff thinks they work at the Waldorf Astoria based on attitude. Handicapped access was limited due to broken door. No fridge, no microwave and a pathetic small TV, bed was uncomfortable to my wife. I spent most of my trip hauling ice to the room. Breakfast was OK.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying at our location we appreciate your response as it helps us to better serve our guest. If you ever need to book room please feel free to call us at 615-771-7225. More 

Memphis, Tennessee
Top Contributor
65 reviews 65 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the third time we have stayed at this Hampton Inn and Suites with a high school sports team. It is clean and has a good breakfast. One of the nicest things is that it is walking distance from restaurants. We particularly love Jonathan's Grille right next door across the parking lot. It is not as inexpensive as some... More 

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying at our location we appreciate your response as it helps us to better serve our guest. If you ever need to book room please feel free to call us at 615-771-7225. More 

Marshalls Creek, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

This is a great property to stay at when traveling to Central Tennessee. It was clean and quiet (I took the advice of other TripAdvisors and requested a room that was not on the outside of the hotel next to the Interstate). Breakfast was typical Hampton quality, which is good with me! Location is convenient with two independent restaurants adjacent... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenn H, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for staying at our location we appreciate your response as it helps us to better serve our guest. If you ever need to book room please feel free to call us at 615-771-7225. More 

Calhoun, LA, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We stayed at this Hampton Inn for Mother/Daughter weekend. We had a great weekend. The positive note about this hotel is: 1) The room and the bathroom was clean. 2) It is close to Galleria and other shopping stores. 3) It is only about 10 minutes from downtown Nashville. 4) The staff (at least when we checked in) were friendly... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Hello Melody K, Thank you for the TripAdvisor review and for staying with us on your Mother/Daughter Trip. I am glad that you enjoyed your selves while in with us even with the inconveniences you encountered. We do appreciate you being a HHonors member and we do try to meet all the needs of every guest and their preferences. We... More 

Birmingham, Alabama, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love Hampton Inns, and this one was no exception. I have no trouble sleeping the first night away from home, even with a "strange" bed. I sleep better here than I do at home. Beds are awesome. Staff is always courteous. Breakfast was good, but I have had better at other Hampton Inns. I will definitely return to Hampton... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Crystal J, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review

Thank you for taking time out to give us a review on TripAdvisor. It is a honor to hear that you enjoyed your stay with us and that you slept well. Hampton Inn & Suites does offer our guest the opportunity to purchase items that we use in our rooms by going to www.HamptonInn.com and clicking on the link at... More 

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