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Americas Best Value Inn Franklin/Spring Hill

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4201 Franklin Commons Court, Franklin, TN 37067
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1 room 1 guest
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Americas Best Value Inn Franklin\/Spring Hill
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52 Reviews from our TripAdvisor Community

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    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Economical stay. The location was good. Close to interstate and places to eat. Staff friendly and helpful. Rooms clean, beds comfortable. Overall quite. Location feels safe, clean area compared to some other hotels on other side of interstate. Not far from local hospital.

Was this review helpful? Yes
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Bill, We are pleased to hear you enjoyed your stay with us at Americas Best Value Inn Franklin TN. We look forward to having you stay with us again the next time you're in town! Tommy B Front Desk More 

ambrdwn
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We needed a reasonably placed hotel to stay in for less than 12 hours while traveling south and this place was perfect. It was in a safe area and very close to the interstate. The staff was friendly and the rooms were clean. The breakfast in the morning was not the greatest, but we didn't have time for much anyway.... More 

Was this review helpful? Yes
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear ambrdwn, Thank you for your business and kind words. We are pleased to hear that you found our rooms clean and staff polite! We look forward to having you as a guest again the next time you are in Franklin TN. Thomas B Front Desk More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Okay folks. Let's get real here. There are some ridiculous reviews here for this place. Now I'm not saying that those folks didn't have a bad experience in their minds, but so much of this is expextations. I am giving this hotel 4 stars compared to other bargain hotels. I've stayed at better and I've stayed at worse. But if... More 

Was this review helpful? Yes 1
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Mike, Thank you for the kind words! Our staff tries their best to help our guests enjoy their stay and accommodate everyone as best as possible. We look forward to having you as a guest again the next time you are in our area! Thomas B Front Desk More 

Bratt, Florida
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Down the road another 60 miles this would be a $50 room, not an $80 room. We were just looking for the cheapest (safe) place on our journey and needed to stop for the night. It's your basic value hotel. The staff was polite. Can hear all the footsteps above us, so you may want the top floor. Printed signs... More 

Was this review helpful? Yes
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear kmfFL, Thank you for staying with us while on your trip! We are pleased that you found our staff to be polite and helpful. We look forward to having you as a guest again the next time you are in Franklin TN. Thomas B Front Desk More 

Las Vegas, Nevada, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 18, 2015

I checked in to this hotel today for a two-week stay during my relocation. Needed to find something within walking distance to my office. The gentleman at the front desk was delightfully polite and kind and very helpful. I walked into my room and all you could smell was mold and mildew. The couch has stains on it, and the... More 

Was this review helpful? Yes
abvifranklintn, Webmaster at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Guest, Thank you for the review. I’m terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. Your experience is... More 

Nashville, Tennessee
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 6, 2015

The room smelled musty and damp the bathroom tub needed a good bleach cleaning as there was mildew in the corners also there was an almost dead roach near the tub...no kidding ! The laboratory sink handle was not attached to the sink plumbing. I was glad to leave early the next morning, oh the pool is out of order... More 

Was this review helpful? Yes 1
abvifranklintn, Webmaster at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Guest, Thank you for the review. I’m sorry you were not satisfied. Our goal is to provide the best value in the area and to satisfy every guest. I regret that we fell short in your case. We’re involved in a continuous improvement process and will use your comments to help us as we change and improve. I hope... More 

Israel
Level Contributor
98 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed June 15, 2015

Very very basic for what we paid. 120$$. Old furniture. Basic beds. Under-basic items in Bath area. Items even not refilled... Very poor breakfast. No bagels. No cheese. Almost nothing. Front desk was OK. Unstable wireless..

Was this review helpful? Yes 2
abvifranklintn, Webmaster at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Guest, Thank you for the review. I’m regret that several small things detracted from your stay with us. The goal is to provide the best accommodations in the area, and I apologize for any ways we fell short. Your comments will make a difference, however, and will be used as we make changes and improvements. We’ll do better for... More 

Rogersville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 16, 2015

Gentleman at desk was very helpful, giving us a map of the area and a recommendation of a great restaurant. The room was clean and very comfortable. Some co-workers stayed downtown in a bigger name place with the bigger price, but complained about their rooms having hard, thin pillows and no fridge or microwave. Our place was great and very... More 

Was this review helpful? Yes 1
husspatel, Front Desk at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Ellen H, Thank you for your kind words! Our staff tries their best to help our guests enjoy their stay and find their way around the surrounding areas. We look forward to having you as a guest again the next time you are in our area! Thomas B Front Desk More 

Honolulu, Hawaii, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 16, 2015

I read a few reviews about how unhappy some people were about their stay so I had low expectations for the hotel. I feel compelled to share my experience. The hotel was clean, the room was large and included a sofa and coffee table. I really had no complaints. It was a very comfortable stay, conveniently located, and it included... More 

Was this review helpful? Yes 1
husspatel, Front Desk at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Darlene L, We are very pleased that you enjoyed your stay with us here at Americas Best Value Inn Franklin, TN. We try our best so that each guest has the best stay possible. We look forward to accommodating you again the next time you are in our area! Thomas B More 

Winter Park, Florida
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 20, 2015

Front desk staff were very kind and did not give me any flak about my service dog being with me. I had her ID and medical letter of necessity available if requested. Stayed the night without incident. 1 hour before checking out I took my animal out to use the restroom and ran into the owner who promptly informed me... More 

Was this review helpful? Yes 2
husspatel, Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear sweeneaux, Thank you for sharing your experience with us. We have recently updated our rooms with new leather recliners, TV's, painting, furniture in some rooms. We hope that these improvements will enhance the overall experience. Our staff is trained on ADA with service animals. I am sorry for any inconveniences. Regards, Huss-Manager Americas Best Value Inn-Franklin, TN More 

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