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Americas Best Value Inn Franklin/Spring Hill

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4201 Franklin Commons Court, Franklin, TN 37067
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1 room 1 adult
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Americas Best Value Inn Franklin\/Spring Hill
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61 Reviews from our TripAdvisor Community

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Louisville, Kentucky
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Unfortunately, I didn't read the reviews for this hotel before booking. This hotel is in a cluster-hotel complex, with similar places like La Quinta and Baymont Inns & Suites. Because we were just stopping to break-up our long drive to Mobile, we only needed one night, thank goodness. On previous occasions, I had good experiences with the other hotels in... More 

Helpful?
Thank Aleeta P
Bismarck, North Dakota, United States
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel on our way to Florida for the winter. Is was right off the interstate and there was virtually no noise. The property and outside appearance where nice. The front desk was very polite and helpful. He gave us several suggestion on nearby places to eat. The room was clean and tastefully decorated. Our only issue... More 

Helpful?
Thank Rick G
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Rick G, We appreciate your business and your patience as we are going thru our upgrades with our internet. We are extremely happy to hear that you found the rest of your stay enjoyable and we look forward to seeing you again. Take Care, Tommy B Front Desk. More 

south dakota
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Less than 5 minutes after check in I found a live roach bug crawling in the bath tub and another one crawling on the headboard of the bed. I took pictures of them, which I will try to post here. I even put my electronic room key next to the one in the shower for proof that the pic was... More 

Helpful?
Thank tessyts1968
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

tessyts1968 We take health and cleanliness issues very seriously. The day after your experience with us we had a pest control agent come in and look over the room tooth and nail and much to our relief they did not find any sign of pests or other bugs. We are unsure how your experience came to be and look forward... More 

Burlington, Kentucky
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 15, 2015

Very friendly. Extra nice room. Reasonable price. Everything was great. couldn't have been better. Covenant location. Only negative was it was hard to find because it is set back. But it was worth looking for.

Helpful?
Thank fairoaks4686
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

fairoals4686, Thank your for being our guest at Americas Best Value Inn, Franklin TN. We are happy that you enjoyed your stay! We look forward to you staying with us again the next time you're in Franklin! Tommy B Front Desk More 

Freeburg
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 12, 2015

Went in to check in and there was an older lady already checking in. She specifically asked if they had wifi. She was told YES. I checked in, went to my room, when I got on my laptop NO wifi. Went to the desk and was told that they were having problems with it. Every time I past the front... More 

Helpful?
Thank Robert K
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Robert K We are sorry for the unpleasant experience you had during your stay. After speaking with the Front Desk Agent who informed me we were in fact experiencing a greater number of internet issues recently, we decided to change our internet service provider. We hope to have you here again so that you can have a pleasant experience and... More 

Denham Springs, Louisiana
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 27, 2015

I booked this hotel for a one night stay between destinations. The price was fair. The room was fair. The manager was exceptional. The location was good. The breakfast was fair. The room had a bad smell next to the sink. The sink was not in the bathroom, but in the foyer area. The beds seemed smaller. The A/C worked... More 

Helpful?
Thank X11Fan
abvifranklintn, Webmaster at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us and I enjoyed speaking with you, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. Sincerely, Hotel Manager More 

Memphis, Tennessee
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 14, 2015

I have no problem staying at an older hotel but it must be clean. The carpet had dirty all around the edges near the wall. My daughter's bed sheets had not been changed. We found a sock in the bed. Only good thing was they had a very friendly and helpful staff that tried to help but the hotel was... More 

Helpful?
Thank FamilyTripPlanner66
abvifranklintn, Webmaster at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.... More 

A TripAdvisor Member
2 of 5 stars Reviewed September 27, 2015 via mobile

My family of 4 stayed one night at the hotel and I don't think I would go back. The room was decently clean but the bathroom had hair all over it. The walls were thin and the room didn't have an ironing board. I wish I would have spent a little bit more money and stayed somewhere else.

Helpful?
Thank A TripAdvisor Member
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Guest, We apologize for the lack of cleanliness in your restroom at check in, we have spoke with House Keeping in an effort to keep that from happening again. We do not have irons and boards in the rooms but we do have them at the front desk for guests to check out. We hope to have you back... More 

Kingman
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 8, 2015

We booked on the Saturday of the Labor Day weekend. We received the LAST room available. On Saturday we got a double bed and a smoking room. The smoke smell hit me like a ton of bricks. Jo was the gentleman who checked us in. We never asked, but he said.."You don't look like smokers. Tomorrow we can change you... More 

Helpful?
1 Thank Penny E
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Penny, Thank your for being our guest at Americas Best Value Inn, Franklin TN. We are happy that you enjoyed your stay and you found our staff up to task to help your stay be as best as possible! We look forward to you staying with us again the next time you're in Franklin! Tommy B Front Desk More 

Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 8, 2015

Economical stay. The location was good. Close to interstate and places to eat. Staff friendly and helpful. Rooms clean, beds comfortable. Overall quite. Location feels safe, clean area compared to some other hotels on other side of interstate. Not far from local hospital.

Helpful?
Thank Bill S
husspatel, Guest Relations Manager at Americas Best Value Inn Franklin/Spring Hill, responded to this review

Dear Bill, We are pleased to hear you enjoyed your stay with us at Americas Best Value Inn Franklin TN. We look forward to having you stay with us again the next time you're in town! Tommy B Front Desk More 

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