We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Baymont Inn and Suites Franklin

2.5 of 5 4202 Franklin Commons Court, Franklin, TN 37067 (Formerly Holiday Inn Express Franklin)
Hotel website
Hotel deals
Special Offer
Save 15%; Earn 500 Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Baymont Inn and Suites Franklin
Professional photos View all
Browse nearby
Baymont Inn and Suites Franklin
Write a Review

284 reviews from our community

Traveler rating
    76
    82
    69
    39
    18
See reviews for
134
69
15
48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
  • All months
    (284)
  • Mar-May only
    (107)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (44)
All months
A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Nice hotel. Hot breakfast items were slightly warm and I never could browse the web, even though I was connected to the hotels wifi.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Amisha C, General Manager at Baymont Inn and Suites Franklin, responded to this review

It is truly disheartening to hear that your stay was anything less than a 5-Diamond experience. We appreciate your feedback and will share your comments with the rest of our team, as guest satisfaction is one of the utmost importances. We value your patronage and remain hopeful to have the opportunity to welcome you back in the future. More

Brookfield, Wisconsin
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm actually writing this BEFORE I check out, but I had to give up on the hotel wifi and use my phone's hotspot. Not the end of the world, but it drains the battery rather quickly. I expect a hotel that lists wifi will have a decent connection. It's almost 2am now, so unless the guy at the front desk... More

Was this review helpful? Yes
Amisha C, General Manager at Baymont Inn and Suites Franklin, responded to this review

It is truly disheartening to hear that your stay was anything less than a 5-Diamond experience. We appreciate your feedback and will share your comments with the rest of our team, as guest satisfaction is one of the utmost importances. We value your patronage and remain hopeful to have the opportunity to welcome you back in the future. More

Symsonia, Kentucky
1 review
4 of 5 stars Reviewed 3 weeks ago

My only real issue with this hotel is that I waited at the front counter at least 5 minutes before someone came to the front dsk to check us in. When I complained the clerk was not apologetic at all.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Amisha C, General Manager at Baymont Inn and Suites Franklin, responded to this review

Thank you for taking the time to post your review regarding your recent stay with us. It was concerning to learn that the front desk agent that assisted you was unprofessional during check-in. We will be sure to share your comments with our front desk managers for review. It is our hope we will have the opportunity to welcome you... More

Okc
2 reviews
3 of 5 stars Reviewed 4 weeks ago

We had a wonderful time in Franklin. Our accommodations were average but service was great & location was perfect.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Amisha C, General Manager at Baymont Inn and Suites Franklin, responded to this review

We appreciate your positive recognition and are pleased you enjoyed your stay with us. It is always our goal to provide exceptional services and amenities to our guests. We will be sure to share your kind review and comments with the rest of our team! More

1 review
1 of 5 stars Reviewed 4 weeks ago

No understanding of the needs of the biz traveler. The hotel was a dump and the wifi stunk. Checked in and asked if wi fi was working. Tom said yes. Got to the room and it was not. Called down and was transferred by Tom to support in Thailand. Waited on hold. Helped them trouble shoot the issue (no joy... More

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Amisha C, General Manager at Baymont Inn and Suites Franklin, responded to this review

Thank you for taking the time to post your review regarding your recent stay with us. It was concerning to learn that the front desk agent that assisted you was unprofessional during check-in. We will be sure to share your comments with our front desk managers for review. It is our hope we will have the opportunity to welcome you... More

Redford, Michigan
2 reviews
2 of 5 stars Reviewed October 21, 2014

The hotel needs updating it was humid and musty. The front desk staff was ok. The breakfast was horrible. There was no food by 9am but after it was over I saw staff eating fresh eggs and sausage that was not put out for guests. The pancake machine was refilled after closing for the son of the lady that was... More

Was this review helpful? Yes
Amisha C, General Manager at Baymont Inn and Suites Franklin, responded to this review

It is truly disheartening to hear that your stay was anything less than a 5-Diamond experience. We appreciate your feedback and will share your comments with the rest of our team, as guest satisfaction is one of the utmost importances. We value your patronage and remain hopeful to have the opportunity to welcome you back in the future. More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Baymont Inn and Suites Franklin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Baymont Inn and Suites Franklin

Address: 4202 Franklin Commons Court, Franklin, TN 37067 (Formerly Holiday Inn Express Franklin)
Phone Number:
Location: United States > Tennessee > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn and Suites Franklin 2.5*
Number of rooms: 66
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Wyndham, Expedia, Priceline, Orbitz, Odigeo, TripOnline SA and Tingo so you can book your Baymont Inn and Suites Franklin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Franklin Hotel Franklin
Holiday Inn Franklin
Franklin Holiday Inn

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (6)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Bathroom (1)
Viewed
Room/suite (19)
Viewed
Dining (3)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay