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Ramada Franklin Cool Springs

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6210 Hospitality Drive, Franklin, TN 37064
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Ramada Franklin Cool Springs
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Ranked #18 of 21 Hotels in Franklin
A recent review
4 of 5 stars Reviewed December 26, 2013
Thomas F Smithville
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204 reviews from our community

Traveler rating
    17
    59
    60
    40
    28
See reviews for
99
28
11
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
  • All months
    (204)
  • Mar-May only
    (67)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (29)
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There are newer reviews for Ramada Franklin Cool Springs
See the most recent reviews
Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2014

I had a reservation to stay at this property on 10/21/2013. My reservation allowed for cancellation by 6PM on date of arrival. Due to a change in travel plans I called the hotel on 10/21 at 3:16 pm to cancel. The clerk was rude, refused to accept my cancellation request telling me their cancellattion policy is 24 hours. I had... More 

Was this review helpful? Yes 1
JazzChic33, General Manager at Ramada Franklin Cool Springs, responded to this review

I am sorry that you had problems with your reservation. Our Cancellation policy is 24 hrs prior to arrival. I am not sure why your email said differently and I have contacted the proper folks on that information. If you had of called me directly we could have straightened this out long ago. If you need to speak to me... More 

Long Beach
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 24, 2013

I was not very impressed with my stay at this hotel. The staff was friendly but that's where it ended.

Review collected in partnership with Ramada

Was this review helpful? Yes 1
West Palm Beach
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed November 29, 2013

I got this hotel through a Priceline bid. The price was right; the hotel was just OK. By US standards; middle of the road. The hotel was fairly clean. The decor and furnishing are old. It is nearby to an historical cemetery, so that was actually interesting. We just needed a place to sleep, so it provided what we needed.

Was this review helpful? Yes 1
Quincy
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 21, 2013

Though the presented price was honored, everything else was "incidental". There was no refrigerator or microwave. More importantly there were broken items---the desk leg, toilet seat' bathroom light bulb out. Limited TV channels. Very poor insulation--could hear neighbors word for word. Staff was friendly. Good location.

Review collected in partnership with Ramada

Was this review helpful? Yes 1
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