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Ramada Franklin Cool Springs

2.0 of 5
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6210 Hospitality Drive, Franklin, TN 37064
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Ramada Franklin Cool Springs
Best prices for: 1 room 1 guest
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Ranked #18 of 21 Hotels in Franklin
A recent review
3 of 5 stars reviewed 1 week ago
Betty W Missoula, Montana
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216 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Missoula, Montana
Top Contributor
151 reviews 151 reviews
77 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First impressions were very good with the friendly front desk staff. The room was fine, but the longer we were there the more I noticed it has seen better days. From the tattered flag flying overhead to a bathroom door that wouldn't shut. From a worn chair to small cracks in the sink and a sink that wouldn't drain well.... More 

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Central TN
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is set in a beautiful spot. The outside, coming in, is full of promise. That's where it ends. The lobby had a strange smell to it. Our room was ready and seemed decently clean, although outdated. The pool, looking from the inside, was either dirty or stained -- regardless I would *not* allow my kids to even go... More 

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JazzChic33, General Manager at Ramada Franklin Cool Springs, responded to this review

Thank You for the review. I am sorry for the problems with the toilet and with smaller hotels there is only 1 person at the desk as I had stated when emailing you. I am sorry the room was not made up to your satisfaction. We strive for Customer Satisfaction and Cleanliness of our hotel. I am using your email... More 

Henryville, Pennsylvania
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Late night check in was fine and slightly welcoming. The ceilings are tall and at least our room consisted of large slabs with huge cracks between with one areas slightly filled with some sort of plaster Three not four pillows per bed - a distressingly common situation these days in mid rate properties - no extra blankets. . Thankfully we... More 

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Rosemount, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel was exactly what we needed--a room with two beds and a decent continental breakfast. The room was clean and staff were friendly.

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Sidney
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Clean, Comfortable, easy to get out on the highway. right in the middle of everything, 20 minutes to Nashville. The continental breakfast left a lot to be desired but was adequate. The alarm in the adjoining room went off at midnight and I tried to get the front desk and no one answered so I had to get dressed and... More 

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Nashville, Tennessee
1 review
3 of 5 stars Reviewed April 13, 2015

Was told we would have full breakfast on Sunday. Only cereal and waffles. We had to got to desk to ask for lines for sofabed; we had reservation for 3; and only enough linens for 2.

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Royal Oak, Michigan
1 review
4 of 5 stars Reviewed April 13, 2015

The hotel was very clean, the beds comfortable and the staff very friendly and courteous. The location was good, easy access to I 65 and close to restaurants. I will definitely stay there on my next trip south.

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Huntsville, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

Courteous, clean, and comfortable. Staff was attentive and friendly, room was clean. Breakfast was good with standard offerings of cereal, yogurt, fruit, danish/ donuts, but no hot food other than waffles. Ample linens in rooms. Bed was fine. Hotel sits off the road and at the end of the 'hustle and bustle' of the main highway so it was very... More 

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