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Mountain Inn & Suites

#1 of 2 Hotels in Erwin
Certificate of Excellence
Hotel website
2002 Temple Hill Road, Erwin, TN 37650 (Formerly Holiday Inn Express Erwin, TN)
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1 room 1 guest
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Mountain Inn & Suites
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108 Reviews from our TripAdvisor Community

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Traveler rating
    62
    29
    10
    6
    1
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28
27
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (28)
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Columbus, Georgia, United States
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Wasn't expecting anything different from every other hotel I've stayed in. I injured my knee last week so I came in on crutches. I was greeted at the desk by Kathy who seems genuinely concerned for my situation. She made sure to give me a room on the ground floor and made sure that if I needed anything to just... More 

Was this review helpful? Yes
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our club had an annual convention at the Mountain Inn & Suites. They staff went the second mile to make certain that our needs were met and that our group meeting flowed well. Our group grew and the staff offered not only the meeting room, but for us to overflow into the lobby. They made us feel comfortable and wanted.... More 

Was this review helpful? Yes
Shannon B, Manager at Mountain Inn & Suites, responded to this review

Thank you so much for staying at Mountain Inn and Suites. We are so glad your group chose our hotel as the location for your event. We enjoyed your visit with us and are very happy that we were able to make you feel at home during your stay. We strive to make all of our guests feel comfortable and... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Extremely friendly. Excellent prices. Extremely clean room. We feel very very happy and safe! Newly renovated rooms in an older building however they are taking extreme care in making sure they are holding top standards such as i expect for a hotel 3x the price but with a great family run feel you'd get at a quality B &B. Pool... More 

Was this review helpful? Yes
Shannon B, Manager at Mountain Inn & Suites, responded to this review

Thank you for your glowing review of our hotel. We are very happy that your family enjoyed your stay with us. We feel that we have a very friendly staff that takes pride in their work and aims to provide the best quality of services to our guests. We strive to maintain competitivenss along with making sure our guests are... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2015

This is a great place to stay. The staff is friendly and knowledgeable. The room I stayed in was comfortable and clean. It was quiet which is always a must for me. The hotel is close to the River and the A.T. So you are not far from hiking and rafting.

Was this review helpful? Yes 1
Shannon B, Manager at Mountain Inn & Suites, responded to this review

We are very pleased to read your review and hear that you enjoyed your stay with us. We strive to be friendly and well informed about our area. We feel our location is very accomodating for our guests that enjoy the great outdoors. Mountain Inn and Suites is conveniently situated among our beautiful moutains and is only a little over... More 

Lynchburg, Virginia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 22, 2015

I have no complaints about the Mountain Inn & Suites. The check in staff was courteous and efficient. The room itself was clean and comfortable. The bedding was of good material and there were no holes or stains of any kind. My only real critique is that the bathroom is quite small, but that is not something that can really... More 

Was this review helpful? Yes
Shannon B, Manager at Mountain Inn & Suites, responded to this review

Thank you for taking the time to write a review about your stay with us. We pride ourselves in being a friendly hotel with courteous staff. We work diligently to ensure our rooms are clean and comfortable for our guests. We at Mountain Inn & Suites are glad you enjoyed your visit to this area and hope you will consider... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 4, 2015

This hotel welcomes hikers and is very close to the trail. But it is also good for non-hikers. The rooms are nice and comfortable. The breakfast is great and has lots of choices. The staff is excellent and very friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you so much for your great review! We do consider ourselves to be "hiker friendly" but we would never want to leave out our other guests. I am glad that we made you feel welcome and that you enjoyed your stay with us. We hope to see you again soon! More 

Jacksonville, United States
2 reviews
5 of 5 stars Reviewed May 29, 2015

We love Mountain Inn & Suites...Everyone there goes out of their way to accommodate us. The rooms are clean, the staff is very pleasant and we absolutely love coming there to stay. It's easy getting on and off the Interstate and is in a great location. The area is very safe and great to stay at

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind comments. We appreciate your repeat business and look forward to welcoming you again in the fall! More 

Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed May 29, 2015

We stayed over an extended weekend. Easy acccess from the inteaestate. Spacious room, clean, great tv, AC a bit noisy but we actually prefer this to help with any possible hallway noise. Fantastic breakfast with a variety for staying multiple days. Friendly and knowledgeable staff.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

We appreciate your taking the time to write a review about your stay with us. I loved hearing that the air conditioning noise was to your liking....we aim to please :) Enjoyable guests like you are the reason we love our jobs and our "friendly mountain inn". We hope to see you again soon. More 

Calhoun, Georgia
1 review
5 of 5 stars Reviewed May 28, 2015

The rooms are clean. The staff is friendly and remember me and even which room I like. Beautiful views of the mountains and it's close to the interstate but quiet if you get a room in the back. My spouse enjoys coming with me because of the beauty of little Erwin, TN.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for choosing to stay with us when you are in our "Valley Beautiful" and thank you for the time you took to give us your kind comments. The great part of being a Friendly Mountain Inn is that it gives us the ability to know our guests and welcome them as family. We look forward to your next... More 

Asheville, North Carolina
2 reviews
5 of 5 stars Reviewed May 27, 2015

We have stayed at Mountain Inn and Suites for the last two years while attending the Bristol Nascar Race. It is very clean, employees very friendly and helpful. I would recommend this hotel to anyone. It was so nice to find such a wonderful hotel. Breakfast is also FANTASTIC.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your time and kind comments. Reviews like yours are why it is so rewarding to keep doing what we do :) Each and every employee at our hotel feels it is their personal responsibility to ensure that our guests experience a clean and friendly hotel. We look forward to seeing you again for next years' races! More 

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