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Mountain Inn & Suites

#1 of 2 Hotels in Erwin
Certificate of Excellence
Hotel website
2002 Temple Hill Road, Erwin, TN 37650 (Formerly Holiday Inn Express Erwin, TN)
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105 Reviews from our TripAdvisor Community

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Traveler rating
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    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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    (105)
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    (28)
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    (19)
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a great place to stay. The staff is friendly and knowledgeable. The room I stayed in was comfortable and clean. It was quiet which is always a must for me. The hotel is close to the River and the A.T. So you are not far from hiking and rafting.

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Lynchburg, Virginia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have no complaints about the Mountain Inn & Suites. The check in staff was courteous and efficient. The room itself was clean and comfortable. The bedding was of good material and there were no holes or stains of any kind. My only real critique is that the bathroom is quite small, but that is not something that can really... More 

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Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel welcomes hikers and is very close to the trail. But it is also good for non-hikers. The rooms are nice and comfortable. The breakfast is great and has lots of choices. The staff is excellent and very friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you so much for your great review! We do consider ourselves to be "hiker friendly" but we would never want to leave out our other guests. I am glad that we made you feel welcome and that you enjoyed your stay with us. We hope to see you again soon! More 

Jacksonville, United States
2 reviews
5 of 5 stars Reviewed May 29, 2015

We love Mountain Inn & Suites...Everyone there goes out of their way to accommodate us. The rooms are clean, the staff is very pleasant and we absolutely love coming there to stay. It's easy getting on and off the Interstate and is in a great location. The area is very safe and great to stay at

Review collected in partnership with this hotel

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind comments. We appreciate your repeat business and look forward to welcoming you again in the fall! More 

Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed May 29, 2015

We stayed over an extended weekend. Easy acccess from the inteaestate. Spacious room, clean, great tv, AC a bit noisy but we actually prefer this to help with any possible hallway noise. Fantastic breakfast with a variety for staying multiple days. Friendly and knowledgeable staff.

Review collected in partnership with this hotel

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

We appreciate your taking the time to write a review about your stay with us. I loved hearing that the air conditioning noise was to your liking....we aim to please :) Enjoyable guests like you are the reason we love our jobs and our "friendly mountain inn". We hope to see you again soon. More 

Calhoun, Georgia
1 review
5 of 5 stars Reviewed May 28, 2015

The rooms are clean. The staff is friendly and remember me and even which room I like. Beautiful views of the mountains and it's close to the interstate but quiet if you get a room in the back. My spouse enjoys coming with me because of the beauty of little Erwin, TN.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for choosing to stay with us when you are in our "Valley Beautiful" and thank you for the time you took to give us your kind comments. The great part of being a Friendly Mountain Inn is that it gives us the ability to know our guests and welcome them as family. We look forward to your next... More 

Asheville, North Carolina
2 reviews
5 of 5 stars Reviewed May 27, 2015

We have stayed at Mountain Inn and Suites for the last two years while attending the Bristol Nascar Race. It is very clean, employees very friendly and helpful. I would recommend this hotel to anyone. It was so nice to find such a wonderful hotel. Breakfast is also FANTASTIC.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your time and kind comments. Reviews like yours are why it is so rewarding to keep doing what we do :) Each and every employee at our hotel feels it is their personal responsibility to ensure that our guests experience a clean and friendly hotel. We look forward to seeing you again for next years' races! More 

Greensboro, North Carolina
1 review
2 of 5 stars Reviewed May 27, 2015

If you are pulling in after a long day on the road.. Don't. Keep on driving to anywhere else. No sit down restaurants, No wine, no draft beer, nothing. I wen't down to KFC 3 miles away, and then bought some beer at the store next door. Mmmmmmm.. They don't even have in-room coffee. It appears to be an old... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for the time you took to share your comments about our hotel. I couldn't agree with you more about the need for a great restaurant at our exit. We certainly hope to see that come about in the near future. I am glad that you experienced our clean rooms and appreciated that feature. In-room coffeemakers and coffee is... More 

TENN
2 reviews
4 of 5 stars Reviewed May 19, 2015

The hotel had a very helpful staff and knowledgeable of the area .. ... My initial reservation wound up going through RESERVATIONS.com.. Still not sure how they got involved.. I do not recommend them.. Poor communications... could always hear noise in the background.. Difficult to understand.. I suggest you deal directly with the hotel only... 1-800-304-7958.. My initial reservation thru... More 

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

I am sorry that your experience with Reservations.com was not a pleasant one. Unfortunately, they are not knowledgeable of our property and area and cannot be helpful to you in that regard. They also don't have the ability to confirm any special room requests you may have. We do encourage all our guests to book directly with the hotel at... More 

California
Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed May 11, 2015

Stayed overnight here when traveling through Erwin. I didn't know what to expect since I was unfamiliar with the brand name. I was pleased to find friendly staff, clean facility, clean room, free wifi, comfortable beds and a good breakfast all at a reasonable price. I was very happy that we chose to stay here rather than some of the... More 

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking your time to write a nice review of your experience at our hotel. As an independent hotel, the comments you made are exactly what a guest is looking for before choosing to stay with us, and we are grateful for those. It has always been our goal to maintain a clean and friendly establishment and I... More 

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