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Mountain Inn & Suites

#1 of 2 Hotels in Erwin
Certificate of Excellence
Hotel website
2002 Temple Hill Road, Erwin, TN 37650 (Formerly Holiday Inn Express Erwin, TN)
Best prices for: 1 room 1 guest
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Mountain Inn & Suites
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102 Reviews from our TripAdvisor Community

Traveler rating
    57
    28
    10
    6
    1
See reviews for
27
27
7
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
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English first
  • All months
    (102)
  • Mar-May only
    (28)
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    (31)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (19)
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Jacksonville, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We love Mountain Inn & Suites...Everyone there goes out of their way to accommodate us. The rooms are clean, the staff is very pleasant and we absolutely love coming there to stay. It's easy getting on and off the Interstate and is in a great location. The area is very safe and great to stay at

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Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed over an extended weekend. Easy acccess from the inteaestate. Spacious room, clean, great tv, AC a bit noisy but we actually prefer this to help with any possible hallway noise. Fantastic breakfast with a variety for staying multiple days. Friendly and knowledgeable staff.

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Calhoun, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

The rooms are clean. The staff is friendly and remember me and even which room I like. Beautiful views of the mountains and it's close to the interstate but quiet if you get a room in the back. My spouse enjoys coming with me because of the beauty of little Erwin, TN.

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for choosing to stay with us when you are in our "Valley Beautiful" and thank you for the time you took to give us your kind comments. The great part of being a Friendly Mountain Inn is that it gives us the ability to know our guests and welcome them as family. We look forward to your next... More 

Asheville, North Carolina
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We have stayed at Mountain Inn and Suites for the last two years while attending the Bristol Nascar Race. It is very clean, employees very friendly and helpful. I would recommend this hotel to anyone. It was so nice to find such a wonderful hotel. Breakfast is also FANTASTIC.

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your time and kind comments. Reviews like yours are why it is so rewarding to keep doing what we do :) Each and every employee at our hotel feels it is their personal responsibility to ensure that our guests experience a clean and friendly hotel. We look forward to seeing you again for next years' races! More 

Greensboro, North Carolina
1 review
2 of 5 stars Reviewed 5 days ago NEW

If you are pulling in after a long day on the road.. Don't. Keep on driving to anywhere else. No sit down restaurants, No wine, no draft beer, nothing. I wen't down to KFC 3 miles away, and then bought some beer at the store next door. Mmmmmmm.. They don't even have in-room coffee. It appears to be an old... More 

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for the time you took to share your comments about our hotel. I couldn't agree with you more about the need for a great restaurant at our exit. We certainly hope to see that come about in the near future. I am glad that you experienced our clean rooms and appreciated that feature. In-room coffeemakers and coffee is... More 

TENN
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel had a very helpful staff and knowledgeable of the area .. ... My initial reservation wound up going through RESERVATIONS.com.. Still not sure how they got involved.. I do not recommend them.. Poor communications... could always hear noise in the background.. Difficult to understand.. I suggest you deal directly with the hotel only... 1-800-304-7958.. My initial reservation thru... More 

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

I am sorry that your experience with Reservations.com was not a pleasant one. Unfortunately, they are not knowledgeable of our property and area and cannot be helpful to you in that regard. They also don't have the ability to confirm any special room requests you may have. We do encourage all our guests to book directly with the hotel at... More 

California
Top Contributor
73 reviews 73 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed overnight here when traveling through Erwin. I didn't know what to expect since I was unfamiliar with the brand name. I was pleased to find friendly staff, clean facility, clean room, free wifi, comfortable beds and a good breakfast all at a reasonable price. I was very happy that we chose to stay here rather than some of the... More 

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking your time to write a nice review of your experience at our hotel. As an independent hotel, the comments you made are exactly what a guest is looking for before choosing to stay with us, and we are grateful for those. It has always been our goal to maintain a clean and friendly establishment and I... More 

Medina, OH
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights at Mountain Inn supporting an Appalachian Trail Thru-hiker and allowing 2 days of slack-packing. The check-in experience was great! At 11 am I was able to check in and take stuff up to the room. The front desk attendant was very helpful in explaining where things were in town (which exit, which restaurant stays open 24... More 

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Wow, what a great review :) Thank you for your time. We really enjoy the hikers that stay with us (and their families) as they trek the Appalachian Trail. ALL of our staff takes a personal interest in making sure that hikers and their families experience the best of our hotel and Unicoi County hospitality. We enjoy hearing about their... More 

Wake Forest, North Carolina
Top Contributor
137 reviews 137 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had no complaints - service was friendly, lobby and room were clean, bed was comfy, room had a nice little desk area and even a comfy chair in the corner, and tv had a few channels (I think it had movie channels even but not positive). Internet was free and fast enough, so with the price, I was quite... More 

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking the time to leave comments on our page about your stay at our hotel. We are glad that you found us clean and comfortable and experienced our mountain hospitality! We look forward to seeing you again soon :) More 

Salem, West Virginia
1 review
5 of 5 stars Reviewed April 14, 2015

one of the best places to stay one our way to Atlanta for family. We like the area around the Motel. The food at the Hog and Dog in Irwin is great. The people behind the desk were very kind and helpeful.

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking the time to say such nice words about our hometown gem, Hawg N Dawg, and our staff. We are glad that we can be that "port in a storm" on your long drive to see family. We would love to have you bring them up and enjoy some of the other things our area has to... More 

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