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Mountain Inn & Suites

#1 of 2 Hotels in Erwin
Certificate of Excellence
Hotel website
2002 Temple Hill Road, Erwin, TN 37650 (Formerly Holiday Inn Express Erwin, TN)
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Mountain Inn & Suites
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Mountain Inn & Suites
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93 reviews from our community

Traveler rating
    51
    26
    10
    5
    1
See reviews for
25
25
7
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (19)
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Salem, West Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

one of the best places to stay one our way to Atlanta for family. We like the area around the Motel. The food at the Hog and Dog in Irwin is great. The people behind the desk were very kind and helpeful.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking the time to say such nice words about our hometown gem, Hawg N Dawg, and our staff. We are glad that we can be that "port in a storm" on your long drive to see family. We would love to have you bring them up and enjoy some of the other things our area has to... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2015

Amazing deal! Included Ski Package at Wolf Ridge with meals included. Great hospitality, comfortable beds, nice shower head and delicious, free, hot/cold breakfast buffet! A little out of the way location-wise but overall a very nice stay.

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind words. I'm glad you got to take advantage of the ski package deals we can offer in conjunction with Wolf Ridge Ski Resort. We enjoy treating guests to our Southern Hospitality out here in "God's country" :) We would love to have you visit during the summer and experience our White Water Rafting too! More 

Cary, north carolina
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 13, 2015

We called the hotel several times re: We left the power adapter for our Samsung Tablet,.. and front desk stated that they can not check the room because it was currently occupied, I asked the front desk if Housekeeper has turned in a power adapter. front desk replied Housekeeper has not reported of a lost and found. She said for... More 

Review collected in partnership with this hotel

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Please accept my apologies for the experience you had with our front desk staff in looking for your charger. We receive many requests from guests to retrieve things left behind after their stay and generally we are able to find and deliver the missing items. If a room is occupied and the guest has requested "Do Not Disturb" during their... More 

2 reviews
5 of 5 stars Reviewed January 13, 2015

We stayed at mountain inn and suites for the Bristol race in August, while the price was way more than a normal stay the staff was very friendly and accommodating, rooms were clean and spacious. My husbands family lives in Erwin still so it was nice to be able to visit them as well

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind review. I am glad that you were able to stay with us during the races in Bristol. We love our race fans and the energy they bring to the hotel! It is true that our rates are higher during the races because of the extreme demand in the area but we try to be much... More 

Burnsville, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 16, 2014

I've stayed at this hotel on 3 sperate occasions and loved it each time. Very polite and friendly staff, extremely clean rooms and so helpful. I loved every minute spent there. Great breakfast and the room was price very reasonable. I will definitely be staying again very soon. Thank you all again for your outstanding hospitality!

Was this review helpful? Yes 1
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for writing such a nice review. We really appreciate the time that our repeat guests take to write reviews because repeat business is one of our best indicators that we are performing at the high standards that we have set for ourselves. We look forward to your next visit! More 

1 review
4 of 5 stars Reviewed November 13, 2014

This was a nice,quiet and clean motel with a friendly staff. Breakfast was tasty and varied. We stayed there last spring and because of a good experience then, chose to stay there again this fall. We'll stay there again on our next trip passing through the area.

Review collected in partnership with this hotel

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for the time you took writing a review of our property. We appreciate you returning to our property and I am glad your experience was a good one the second time around. For your third trip, we look forward to welcoming you as family! See you then :) More 

Lawrenceville, Georgia
1 review
5 of 5 stars Reviewed November 4, 2014

The staff and service was excellent at this hotel. Very clean!! Staff recommended places to visit and eat. We were on motorcycles and they also had roads to recommend for riders. There is a place to wash your bike too. In addition a biker shuttle service is available in the event of rain. Lots of great roads and local towns... More 

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you so much for taking the time to write such a nice review! We enjoy having motorcyclists visit because they always have such an open mind to new adventures :) I think the time that you were here we had some of the best colors we have had in years. I am glad you liked riding The Snake and... More 

Charlotte, North Carolina, United States
1 review
5 of 5 stars Reviewed October 27, 2014

When I booked this Hotel I was little bit scared not knowing what to expect. As soon as I entered the building I realized I hit the jackpot! Extra clean, excellent front desk staff, clean and organized room. Bathroom in excellent shape. Overall, this is a great stay and I recommend this Hotel for anyone who is looking for a... More 

Review collected in partnership with this hotel

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind comments. We are so grateful that you and your family discovered us when you were looking for a place to stay in the mountains. I recognize that as an independent hotel we don't have the brand recognition that you are used to and that is why it is so important to us that you share... More 

Asheville, North Carolina
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 12, 2014

This hotel was very clean and quiet. We checked in very late and the nice desk clerk gave us an upgrade to a suite when the type of room we wanted wasn't available. The suite was large and nicely furnished. There was a microwave and fridge in the room. The king bed was comfortable. The only problem I had with... More 

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Margaret R, General Manager at Mountain Inn & Suites, responded to this review

I am pleased that you enjoyed your stay with us and got to experience one of our suites. I appreciate your feedback on the toilet paper and will look into more comfortable options. Thank you for your kind comments about your stay and my staff. We hope to see you again soon! More 

Lebanon, Ohio, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2014

We have stayed here before when visiting relatives. Love the King Executive Suite. Very roomy and reasonably priced. The staff is amazing. They were very accommodating to our group of about 20 for family reunion and let us use the breakfast area for a get together in the evening. This is a wonderful, family owned business and it shows.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you so much for your nice review. We always enjoy when families get together at our place for a gathering, it bring so much love and fun to the hotel atmosphere! We are pleased that we were able to help make your event a success. From our family to yours.............hurry back soon! :) More 

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