We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 Erwin hotels

Mountain Inn & Suites

2.5 of 5 Hotel   |   2002 Temple Hill Road, Erwin, TN 37650 (Formerly Holiday Inn Express Erwin, TN)
Hotel website
Hotel amenities
Save Saved
You added Mountain Inn & Suites to your Saves list
Mountain Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
86%
Ranked #1 of 2 hotels in Erwin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
LaineyLou81 White Plains, New York
  • Overview
  • Reviews (78)
  • Photos (22)
  • Amenities
  • Q&A (1)
  • Room tips (23)
  • Location
  • More
true
Write a Review

78 people have reviewed this hotel

Traveler rating
    39
    24
    10
    4
    1
See reviews for
21
18
7
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
White Plains, New York
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for two nights over the NASCAR race weekend in August. The hotel was a little dated in appearance but the rooms were very clean and comfortable. Staff were friendly and welcoming. Breakfast was good and the pool area was nice to sit around for an afternoon drink and ice cream. Only downside is that Erwin is very... More

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Let me just start by saying.......WE LOVE OUR RACE FANS! The energy and excitement you all bring to our area is contagious. Clean and comfortable is what we strive for and I am glad you experienced that at our hotel. We are continuously updating the property and have added an exercise room, automatic doors and refrigerators in all our guest... More

Indianapolis, Indiana
1 review
4 of 5 stars Reviewed 3 days ago NEW

All of the staff was nice & helpful! Helpful with directions to restaurants, Bristol Motor Speedway & flea markets! Melissa was a wonderful help. Patient & kind. Our rooms were clean. Breakfast was ok.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking your time to write a review for our property. It is very helpful to prospective guests to hear real opinions about your stay. I am glad you were able to discover the other things to do around here while you were racing! I hope we see you next year :) More

San Francisco, California
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

As a business traveller, this is not typically a place I would stay in, but Nascar race week happened to fall on my visit so hotels were in short order. The staff was very friendly. I travel alone, and am a woman, but always felt safe. The rooms were clean but sterile and lackluster in appearance. I did feel as... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind review. The safety and comfort of our business travelers is very important to us and I am glad we were available during your recent visit. Unfortunately, as you noted, the heat and humidity in the area was at an all-time high during race weekend and it is difficult for the room air conditioners to keep... More

1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel is clean and comfortable, and quiet! Check in and out are quick and easy. Wifi is free and easy. The television has many channels. There is a nice breakfast in the mornings. I will stay there again when I visit Irwin.

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind words. The peace and quiet you experience in our beautiful mountain setting can be soothing to the soul. Our free wi-fi and multiple television channels are available to you if you choose to see how the rest of the world is faring while you are relaxing :) Come back anytime you need a break! We... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

The service was amazing. We were so tired we couldn't drive any further. The staff went over and above. The rooms were nice an very clean. Will for sure go back again. It was me my husband and our two sons. The rooms we large enough for us to be spread out. We were not crowded at all. The beds... More

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Wow, thank you for your kind words and exclamation points :) We realize that we are a bright light after a long drive and we try our best to be welcoming and make sure you are comfortable, and I am glad we were successful with your family. Our area offers so many activities for you all to enjoy, we hope... More

Mansfield, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Was looking for a half way stop on our way to Florida. The hotel manager went above and beyond to help us get a good price when booking. Also, we arrived earlier than expected, and they allowed us to check in early. The breakfast was pretty good. We made full use of the pool and hot tub. If returning to... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

I appreciate the time you took to write your review. I'm glad that we were a nice stop for a weary traveler on your way to Florida :) If we have the rooms ready and waiting we are always happy to allow early check ins. We know when you reach your destination you are anxious to get out and stretch... More

Meriden, Connecticut
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently stayed at this Mountain Inn & Suites for a week in the little town of Erwin. My husband was hiking on the Appalachian Trail and I was providing car support for his overnight or two night hiking experiences. This hotel was perfect. I stayed alone on a number of nights and always felt safe. The room was large... More

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

I am so glad we were here to welcome you and your husband during his AT hike. We get a lot of hikers during the season and we enjoy getting to know them and giving them a "home away from home". We appreciate your length of stay and I will certainly give consideration to your marketing suggestion. We hope to... More

Decatur, GA
Top Contributor
68 reviews 68 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I can't believe I stayed at the same place as the previous reviewer. The room was clean, quiet, well equipped and the furniture and bed very comfortable. The staff was pleasant and helpful, even before my stay. Breakfast had a good variety and was nicely prepared and presented.

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you Stevedec for your kind words. I am glad that you enjoyed your stay with us. We are not perfect but we are thankful that guests recognize our consistent effort to maintain cleanliness and friendliness and our desire to make each guests' stay as wonderful as it can be! We hope to see you again in the future :) More

Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 4 weeks ago

We stayed here one night on our way somewhere else, and it was disappointing. The beds are hard as a rock, I compared it to what I assume a prison cot would feel like. When we woke up the next morning there were a couple roaches in the bathroom, GAG!!!! Had we not seen the roaches would probably have tried... More

Was this review helpful? Yes
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for the time you took to write a review of your stay with us. I am sorry that you did not experience the mattress comfort that you were expecting. As you can imagine in the hotel business we cater to so many different preferences that we are forced to choose one that we think will be comfortable for... More

Sebring, Florida, United States
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 3, 2014

We weren't sure about staying here since it is not branded and also in a very small town. However, we were pleasantly surprised. The staff was friendly and the hotel was very clean. We booked the king bed suite that included a jacuzzi tub and it was a great room.

Was this review helpful? Yes 2
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind words for our property and staff. We have been an independent hotel for one year now and our goal has been to maintain the standards of cleanliness and friendliness that we held for so long as a branded hotel. We recognize that you put your faith in us as an independent hotel and I am... More

Owners: What's your side of the story?
If you own or manage Mountain Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Mountain Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mountain Inn & Suites

Address: 2002 Temple Hill Road, Erwin, TN 37650 (Formerly Holiday Inn Express Erwin, TN)
Phone Number:
Location: United States > Tennessee > Erwin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Mountain Inn & Suites 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Travelocity, Priceline, Tingo and Venere so you can book your Mountain Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Erwin
Erwin Holiday Inn

22 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (10)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (6)
Viewed
Dining (3)
Viewed
Other (1)

Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Just imagine....waking up to the scent of fresh mountain air and listening to the sounds of silence. Wake up at the Mountain Inn & Suites - Erwin (formerly the Holiday Inn Express) where every room has a mountain view. We are conveniently located in the Tri-Cities area of Bristol, Johnson City and Kingsport. Right outside our back door is the Appalachian Trail, whitewater rafting, Cherokee National Forest, river and stream fishing, and many other outdoor activities. Nearby you'll find golfing, Country & Bluegrass music, snow skiing, antiques, pottery, and Jonesborough - a historic village of unique shops, galleries and restaurants. Tour the numerous winding back roads between small Appalachian communities, or simply unwind and relax while breathing in the crisp mountain air. There is much to do, or choose nothing at all. You can enjoy our outdoor pool and Jacuzzi from Memorial Day weekend to Labor Day weekend. Whether you are a corporate traveler or a hiker/rafter; we have a room and a special rate for you! Let our friendly and knowledgeable staff make your stay in Erwin a truly pleasurable experience. ... more   less 
Number of rooms
61

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Mountain Inn & Suites and other travelers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from Mountain Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer