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Fairfield Inn & Suites Chattanooga South/East Ridge


Hotel class 2.5 of 5
1453 Mack Smith Road, East Ridge, TN 37412
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Best fare found from Boston to Knoxville: $251

Reviews you can trust

81% Recommend
4.0 of 5 stars 16 reviews
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All (16)
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[ Date ] [ Rating ]
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5 of 5 stars
lovetoshop50   1 contribution
lovetoshop50
Nov 7, 2009 | Trip type: Family

Front desk staff was wonderful. Lucy greated us with a smile and went above and beyound her duty to get us a great room on the side we ask for and even gave us a first floor to help us "old folks) out. When we arrived she was out of carts but she said there were two of us up... more

Nice Rooms
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3 of 5 stars
megc725   7 contributions
Atlanta
Jul 22, 2009 | Trip type: Friends getaway

Our room was huge, it slept the large number of people we were trying to cram in there very well. Our room and bathroom was very clean, plenty of towels and wash-clothes. Beds were very comfortable. Staff on the other hand was horrible, I had been in contact with them before and they were very rude, when I went to... more

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4 of 5 stars
pampnina   1 contribution
Lakeland
Jul 8, 2009 | Trip type: Family

We arrived at about 10:30 PM when everyone was bushed from a full day of activites in Nashville. Quickly the front desk checked us in on a stay that was booked through my rewards points. I reserved two rooms for the seven of us. Everyone took their showers and retired to bed. The next morning I had kudos from my... more

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1 of 5 stars
Travelchic4   1 contribution
Asheville, NC
Jul 6, 2009 | Trip type: Business, Solo travel

I have never had such poor customer service in my life. I had a cold shower, very cold indeed. I travel 4 days a week for work and know how to operate hotel showers, yet the hotel staff asked if I was turning the knob towards hot. Of course I was...I tried it in both directions just to be on... more

Management response from
Ken Cleveland, manager

It is our goal to provide each guest a comfortable stay including hot water. When the call came that this guest was not getting hot water, it was a major concern because our hot water all comes from one source. I immediately checked the water heaters and found all heaters and the system water temperature to be between 130 and...

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4 of 5 stars
tylerdurden79   2 contributions
America
Mar 28, 2009 | Trip type: Family

A new Fairfield Inn so if you've stayed in a new one, then this is like the others. No issues. I'd stay there again. more

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5 of 5 stars
Cheschirecat   7 contributions
Cat in Tennessee
Mar 25, 2009 | Trip type: Business

We were treated like Kings and Queens. When we got there our room was upgraded to a suite for FREE. It was nice clean and comfortable and we will stay there again. Because of our stay there we are going to NYC and staying at another Fairfield hoping for the same experience. Breakfast was GREAT with waffles you cook and... more

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3 of 5 stars
KMG14   8 contributions
Centerville, Ohio
Mar 5, 2009 | Trip type: Family

We stayed here on the way home from Disneyworld. We checked in without difficulty and everything went very smoothly. The hotel appears to be very nice and new. I should have known something was up when opened the door to the room there is a mirror on the wall and it looked like there was lotion dripping down the mirror.... more

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5 of 5 stars
Durango4x4   26 contributions
Hillsboro, OH
Mar 3, 2009 | Trip type: Family

My family and I stayed here on our way to Florida. We used my Marriott Rewards Points. this hotel is very nice, new, and clean. There was nothing to report negative. The breakfast in the morning was top notch and free. We will stay here again in the future. Our request for connecting rooms due to having children was honored... more

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4 of 5 stars
Coastal-Confessions   19 contributions
Harrisburg, North Carolina
Jan 13, 2009 | Trip type: Business, Solo travel

This is a clean property that is convenient to both Interstates (75 and 24) and close enough to downtown, It is located near a Cracker Barrel with several other restaurants within a short distance, but it is far enough from the Interstate that noise is not a factor. The staff was friendly and helped me find a FedEx Kinkos nearby... more

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5 of 5 stars
zippernek   12 contributions
Tennessee
Oct 14, 2008 | Trip type: Family
1/1 found this review helpful

The first thing that comes to mind when I think of our stay at this hotel, is service. We had great service from the time we walked through the door until we packed our luggage in the trunk of the car. Of special note was the desk clerk Clyde. He accomodated a special need we had and acted as a... more

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Fairfield Inn & Suites Chattanooga South/East Ridge Also Known As

  • Fairfield East Ridge
  • Fairfield Inn East Ridge
  • East Ridge Fairfield Inn
  • East Ridge Fairfield
Address: 1453 Mack Smith Road, East Ridge, TN 37412
East Ridge Hotels Fairfield Inn & Suites Chattanooga South/East Ridge
4.0/5.0
16