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Fairfield Inn & Suites Chattanooga South/East Ridge

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1453 Mack Smith Road, East Ridge, TN 37412
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Fairfield Inn & Suites Chattanooga South/East Ridge
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Fairfield Inn & Suites Chattanooga South/East Ridge
Fairfield Inn & Suites Chattanooga South/East Ridge
Fairfield Inn & Suites Chattanooga South/East Ridge
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148 Reviews from our TripAdvisor Community

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Traveler rating
    69
    52
    17
    6
    4
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64
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (42)
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    (33)
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Columbus, Ohio
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived on a Sunday and stayed 6 nights for a softball tournament. We picked the hotel based on the group arrangements lady who had helped us when she worked for a prior hotel. The room was great - queen bed with plenty of pillows, Sofa with fold out bed, microwave, fridge, coffee machine. The linens were all very clean,... More 

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Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Fairfield for 2 nights during our stay in Chattanooga. It is a nice hotel, clean, friendly/helpful staff. The front desk clerk helped me print our Lookout Mountain passes (the printer wasn't working at first). Room was clean. Very nice!

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Sarasota, Florida
Level Contributor
439 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have stayed here before due to it's location and distance from my house on long driving trips. Always clean. Always safe. Always great staff and accommodations. The check in process is rapid and the cleaning staff are top notch.

Was this review helpful? Yes 3
Locust Grove, Georgia
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is easy to find an a lot cheaper then hotel in the heart of downtown Chattanooga. We stayed here for one night to visit ruby falls and the children's discovery Muesum. Even with traffic we were able to travel to both sites in about 15 mins. The hotel has a nice and inviting lobby and coffee is always... More 

Was this review helpful? Yes 1
Columbus, Georgia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 24, 2015

The hotel staff were not particularly pleasant, but the hotel was comfortable. The room was clean. If you stay here, be forewarned that your cell phone will probably remain on Central time though the hotel is in Eastern time. We missed breakfast because of this. The hotel is a little difficult to find at night as there are a few... More 

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Tanya V, General Manager at Fairfield Inn & Suites Chattanooga South/East Ridge, responded to this review

Thank you for the comments. I'm sorry to hear that your experience with the staff was not pleasant. We strive to offer exceptional service, and it sounds like we didn't meet our own expectations. I can imagine how dissappointing that must have been during your experience with us. Without knowing more details it's hard to provide more feedback, but rest... More 

Naples, Florida
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 23, 2015

Everything was good during our stay here- friendly, efficient staff, super-easy check-in, nice room, good breakfast, nice location especially if you're traveling I-75. I didn't see a sign for the Fairfield on the freeway, so check ahead of time to be sure you're getting off at the right exit, depending which direction you are coming from. Our king bed room... More 

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Columbus, Ohio
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 22, 2015 via mobile

Usually I am very fond of reviewing the various Fairfield Inn and Suites I stay at, especially since they are a chain, Marriott associated and usually just super. This one was less than the others. It started off with the check in. The young man did his duty in checking us in, but certainly wasn't like the week before in... More 

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Tanya V, General Manager at Fairfield Inn & Suites Chattanooga South/East Ridge, responded to this review

Thank you for sharing about your experience with us. As we pride oursleves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Your comments have been shared with our staff to ensure that this was an isolated issue. Thank you again for your valued feedback and we hope... More 

Atlanta, Georgia
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 21, 2015

Right off the junction of I-75 and I-24, East Ridge is a convenient stop going into or out of Tennessee without getting into the downtown or Hamilton Mall traffic of Chattanooga. Unfortunately the location has also no doubt allowed this hotel in the Marriott line to slip under the radar and be left behind in upgrading. However, if you can... More 

Was this review helpful? Yes 1
Tanya V, General Manager at Fairfield Inn & Suites Chattanooga South/East Ridge, responded to this review

Thank you for your feedback. Your positive experience is our number one goal. We are in the process of completing updates and we hope to see you back to check out the exciting changes! More 

Covington, Ohio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2015

Friendly staff. Clean room and shower. Improvements being made. We had a newer room, with new carpet. My only complaint is the bed was too soft. Kept rolling to the middle while sharing a bed with my husband. The breakfast bar was good. Would definitely stay here again.

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Dayton, Ohio
2 reviews
5 of 5 stars Reviewed June 15, 2015

After having cancelled a reservation at another really bad hotel I changed to this hotel and was very happy to have made the switch. The hotel was very clean. The pool area looked a little older/run down but overall it was just a minor issue. The breakfast was good, there were eggs, sausage, biscuits and gravy, bagels, muffins, fresh fruit,... More 

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