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Fairfield Inn & Suites Chattanooga South/East Ridge

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1453 Mack Smith Road, East Ridge, TN 37412
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1 room 1 guest
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Fairfield Inn & Suites Chattanooga South\/East Ridge
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151 Reviews from our TripAdvisor Community

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Traveler rating
    70
    54
    17
    6
    4
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66
36
7
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Inverness, Illinois
Level Contributor
197 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical of the brand. Stayed one night in a king suite which provided a little extra room for us and our young adult son. The pull out couch was separated slightly by a half wall which gave us a little privacy. Perhaps they have done some updating because hotel seem fresh and newer to us. Amy at front desk excellent.... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

The room was awesome, customer service was incredible. Amy, the front desk clerk was absolutely amazing at accommodating us while we were there. Two thumbs up. She was very thorough in assisting us with our needs.

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Northport, Alabama
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed for 1 night while visiting Chattanooga. Great room as expected from Marriott brand hotels. Location was not the greatest at night. Also did not like being on the 1st floor. It was obvious that the room above us had young children with lots of energy to run around. Request a top floor if staying here. Breakfast and service from... More 

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Columbus, Ohio
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 25, 2015

We arrived on a Sunday and stayed 6 nights for a softball tournament. We picked the hotel based on the group arrangements lady who had helped us when she worked for a prior hotel. The room was great - queen bed with plenty of pillows, Sofa with fold out bed, microwave, fridge, coffee machine. The linens were all very clean,... More 

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Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 25, 2015

We stayed at the Fairfield for 2 nights during our stay in Chattanooga. It is a nice hotel, clean, friendly/helpful staff. The front desk clerk helped me print our Lookout Mountain passes (the printer wasn't working at first). Room was clean. Very nice!

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Sarasota, Florida
Level Contributor
466 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 stars Reviewed July 1, 2015

Have stayed here before due to it's location and distance from my house on long driving trips. Always clean. Always safe. Always great staff and accommodations. The check in process is rapid and the cleaning staff are top notch.

Was this review helpful? Yes 3
Locust Grove, Georgia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 26, 2015

The hotel is easy to find an a lot cheaper then hotel in the heart of downtown Chattanooga. We stayed here for one night to visit ruby falls and the children's discovery Muesum. Even with traffic we were able to travel to both sites in about 15 mins. The hotel has a nice and inviting lobby and coffee is always... More 

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Columbus, Georgia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 24, 2015

The hotel staff were not particularly pleasant, but the hotel was comfortable. The room was clean. If you stay here, be forewarned that your cell phone will probably remain on Central time though the hotel is in Eastern time. We missed breakfast because of this. The hotel is a little difficult to find at night as there are a few... More 

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Tanya V, General Manager at Fairfield Inn & Suites Chattanooga South/East Ridge, responded to this review

Thank you for the comments. I'm sorry to hear that your experience with the staff was not pleasant. We strive to offer exceptional service, and it sounds like we didn't meet our own expectations. I can imagine how dissappointing that must have been during your experience with us. Without knowing more details it's hard to provide more feedback, but rest... More 

Naples, Florida
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 23, 2015

Everything was good during our stay here- friendly, efficient staff, super-easy check-in, nice room, good breakfast, nice location especially if you're traveling I-75. I didn't see a sign for the Fairfield on the freeway, so check ahead of time to be sure you're getting off at the right exit, depending which direction you are coming from. Our king bed room... More 

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Columbus, Ohio
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 22, 2015 via mobile

Usually I am very fond of reviewing the various Fairfield Inn and Suites I stay at, especially since they are a chain, Marriott associated and usually just super. This one was less than the others. It started off with the check in. The young man did his duty in checking us in, but certainly wasn't like the week before in... More 

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Tanya V, General Manager at Fairfield Inn & Suites Chattanooga South/East Ridge, responded to this review

Thank you for sharing about your experience with us. As we pride oursleves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Your comments have been shared with our staff to ensure that this was an isolated issue. Thank you again for your valued feedback and we hope... More 

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