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Holiday Inn Express Dandridge

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119 Sharon Drive, Dandridge, TN 37725
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1 room 1 guest
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Holiday Inn Express Dandridge
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99 Reviews from our TripAdvisor Community

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Traveler rating
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    26
    18
    8
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40
19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Murfreesboro, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here on the way to Greenville SC. While very close to I40, it is on a hill above the traffic noise. It is an older facility which means more spacious rooms and faster elevator. Good nights rest.

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Franklin, Tennessee
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

First off the staff is fantastic. Could not be nicer and friendlier. The rooms are large but like the rest of the hotel in need of a major renovation. The carpet in my room was stained and dirty. The breakfast in the morning was ice cold. Ended up going out to breakfast else where.

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Mason, Ohio
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I do not even know how this place can be called Holiday Inn and how they dare to charge more than $100 to stay there. First of all it stinks of old smoke everywhere you go. Even our non smoking room was smelling of it. The restroom was so dirty that I asked to change the room. When we got... More 

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HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

First and foremost I apologize that you were unhappy with your stay with us in Dandridge. I understand your frustration on having to move rooms and still not being satisfied with your room. I would like to tell you that we are in the beginning stages of a property remodel and hope to have it complete by the first of... More 

Cincinnati, Ohio
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 25, 2015

My family pulled off the highway and stayed the night on a roadtrip. They upgraded us to a suite for a little upcharge so the room provided plenty of space and with free breakfast in the morning, it got the job done well.

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HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

We are pleased to hear that you and your family were able to relax and have a good nights rest before continuing with your travels. We strive daily to make all our guests feel welcome and able to relax while they are with us. It seems it hit the mark with you. Thank you for being our guest, we do... More 

Springfield, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 18, 2015

This place was not ideal. The remodel feels more like using body spray instead of getting a shower. There are lots of stains on the carpet (in and outside the room), the bedding wasn't clean and one pillow case had stains. The overall atmosphere didn't feel clean and comfortable.

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HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for your recent stay with us in Dandridge. Your concerns will be shared with our team and all corrections made for your next visit. If you would like to discuss this further please feel free to contact us at the hotel. Again thank you for sharing your thoughts and stay with us. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed July 11, 2015

I stopped here on a road trip with friends and really enjoyed my stay. The hotel is in an older building which seams to at some point had some water damage based on the faint smell in our room. The room was clean and the beds were comfortable. Conveniently located not too far from a lot of the attractions. The... More 

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HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for your recent stay with us as well as your review of our property. We strive daily to make all our guests feel at home and it seems it hit the mark with your stay! Your comments will be shared with both staff members, as well as the concerns of the back door. Thank you again for your... More 

Vassar, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 21, 2015

Do not stay here. The door to my room would not open with the keycard. When I got the desk lady to come and try it she said "you have to put the card in really fast and remove it fast then pull the door and push really fast". Then she looked at me like I was some kind of... More 

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HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Mr. Toft, thank you for your comments on your stay with us in Dandridge. We have had our management and maintenance team look into all your concerns you had while you were our guest. We have not found any over charge or rate issue with your reservation, if you feel this finding is incorrect please contact us at the hotel... More 

1 review
1 of 5 stars Reviewed June 17, 2015

My parents and I stayed at this hotel while traveling to/from CT to visit family. The stay while going to CT was enjoyable and pleasurable. However, the trip back to TX was a completely different story. We had two separate rooms and woke in the morning to find that the ac, some of the lights, and hot water was no... More 

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HIEDANDL, General Manager at Holiday Inn Express Dandridge, responded to this review

First and foremost I do apologize that you had to experience the power outage issue while you were with us. This was a situation that was beyond our control, a rather large black snake got into the external transformer and killed the power to half our hotel as well as the two gas stations and restaurant below us on the... More 

Buffalo, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 8, 2015

Came down to Tennessee for a friend's birthday. We rented 2 rooms from friday-monday. Rooms were nice. Great view of the mountains. Breakfast was hot and Melinda was a blast. Hotel staff were all great fun to talk with. I saw lots of animals out back at night, skunk, Fox and the like. Pool looked nice but it closed at... More 

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HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for your recent stay with us in Dandridge. We will share your thoughts with Melinda as well as the rest of the staff. We do hope that you will stay with us again when you are in the area again. Thank you for being the most important part of our business. More 

1 review
1 of 5 stars Reviewed May 27, 2015

Terrible customer support.they charged my credit card more than the bill generated.when I am calling them back ,nobody is picking the call nor they are responding to my mail.therez sum problem in their computer system.

Was this review helpful? Yes
HIEDANDL, General Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your stay with us in Dandridge. We do apologize that your card was overcharged. I have looked into the matter and know that the overcharge was taken care of the day you checked out. As well as a copy emailed and mailed to the addresses onfile. If you need any further assistance in this matter please... More 

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