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Holiday Inn Express Dandridge

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119 Sharon Drive, Dandridge, TN 37725
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Holiday Inn Express Dandridge
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Holiday Inn Express Dandridge
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96 Reviews from our TripAdvisor Community

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Traveler rating
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    18
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39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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English first
  • All months
    (96)
  • Mar-May only
    (20)
  • Jun-Aug only
    (37)
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    (24)
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    (15)
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Cincinnati, Ohio
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My family pulled off the highway and stayed the night on a roadtrip. They upgraded us to a suite for a little upcharge so the room provided plenty of space and with free breakfast in the morning, it got the job done well.

Was this review helpful? Yes
Springfield, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This place was not ideal. The remodel feels more like using body spray instead of getting a shower. There are lots of stains on the carpet (in and outside the room), the bedding wasn't clean and one pillow case had stains. The overall atmosphere didn't feel clean and comfortable.

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for your recent stay with us in Dandridge. Your concerns will be shared with our team and all corrections made for your next visit. If you would like to discuss this further please feel free to contact us at the hotel. Again thank you for sharing your thoughts and stay with us. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

I stopped here on a road trip with friends and really enjoyed my stay. The hotel is in an older building which seams to at some point had some water damage based on the faint smell in our room. The room was clean and the beds were comfortable. Conveniently located not too far from a lot of the attractions. The... More 

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for your recent stay with us as well as your review of our property. We strive daily to make all our guests feel at home and it seems it hit the mark with your stay! Your comments will be shared with both staff members, as well as the concerns of the back door. Thank you again for your... More 

Vassar, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 21, 2015

Do not stay here. The door to my room would not open with the keycard. When I got the desk lady to come and try it she said "you have to put the card in really fast and remove it fast then pull the door and push really fast". Then she looked at me like I was some kind of... More 

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HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Mr. Toft, thank you for your comments on your stay with us in Dandridge. We have had our management and maintenance team look into all your concerns you had while you were our guest. We have not found any over charge or rate issue with your reservation, if you feel this finding is incorrect please contact us at the hotel... More 

1 review
1 of 5 stars Reviewed June 17, 2015

My parents and I stayed at this hotel while traveling to/from CT to visit family. The stay while going to CT was enjoyable and pleasurable. However, the trip back to TX was a completely different story. We had two separate rooms and woke in the morning to find that the ac, some of the lights, and hot water was no... More 

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HIEDANDL, General Manager at Holiday Inn Express Dandridge, responded to this review

First and foremost I do apologize that you had to experience the power outage issue while you were with us. This was a situation that was beyond our control, a rather large black snake got into the external transformer and killed the power to half our hotel as well as the two gas stations and restaurant below us on the... More 

Buffalo, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 8, 2015

Came down to Tennessee for a friend's birthday. We rented 2 rooms from friday-monday. Rooms were nice. Great view of the mountains. Breakfast was hot and Melinda was a blast. Hotel staff were all great fun to talk with. I saw lots of animals out back at night, skunk, Fox and the like. Pool looked nice but it closed at... More 

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for your recent stay with us in Dandridge. We will share your thoughts with Melinda as well as the rest of the staff. We do hope that you will stay with us again when you are in the area again. Thank you for being the most important part of our business. More 

1 review
1 of 5 stars Reviewed May 27, 2015

Terrible customer support.they charged my credit card more than the bill generated.when I am calling them back ,nobody is picking the call nor they are responding to my mail.therez sum problem in their computer system.

Was this review helpful? Yes
HIEDANDL, General Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your stay with us in Dandridge. We do apologize that your card was overcharged. I have looked into the matter and know that the overcharge was taken care of the day you checked out. As well as a copy emailed and mailed to the addresses onfile. If you need any further assistance in this matter please... More 

Pittsburgh, Pennsylvania, United States
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 20, 2015

We had done an overnight here because I am an IHG member and we also had pets. The front desk staff was extremely friendly, and also very efficient. The breakfast was also delicious, and the women working in there were hilarious. The room had a microwave and refrigerator, and was located right across the street from Shoney's so that was... More 

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your thoughts on your stay with us. We strive to make all our guests feel at home when they are with us. We are pleased that you were satisfied with your stay and our staff. We will share your thoughts with our staff so that they are aware that they made a difference in your stay.... More 

Hilton Head, South Carolina
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 16, 2015

We stayed at this motel the other night, our dog (a Yorkie) was with us so finding one that will allow us to have our dog in the room is rewarding. The motel room was bright and cheery, clean, beds were comfortable, the view out of our room was spectacular! The breakfast was really good, and there were a lot... More 

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your thoughts about your recent visit to our location. We will share your thoughts with the staff so that they know that your stay was satisfactory. Our breakfast attendant will be informed also that she is doing a good job at entertaining our guest as well as feeding them. Thank you for being the most important... More 

Lexington, Kentucky
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 22, 2015

Do not stay here . Stay Only if you are desperate for moldy , smelly room . We wore our socks because the bathroom floor was sticky . We arrived at the hotel at 10pm otherwise we would have gone somewhere else . There is a Hampton inn next door , run to it !!!

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear fayfay006, Thank you for being one of our valued guest and taking the time to leave feedback about your stay. It is regrettable that the issues encountered with the room cleanliness prevented you from fully enjoying your stay with us. Your feedback is important to us as this enables us to enhance what we can offer to our valued... More 

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