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Holiday Inn Express Dandridge

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119 Sharon Drive, Dandridge, TN 37725
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Holiday Inn Express Dandridge
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Holiday Inn Express Dandridge
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93 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (93)
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    (20)
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Vassar, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Do not stay here. The door to my room would not open with the keycard. When I got the desk lady to come and try it she said "you have to put the card in really fast and remove it fast then pull the door and push really fast". Then she looked at me like I was some kind of... More 

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Mr. Toft, thank you for your comments on your stay with us in Dandridge. We have had our management and maintenance team look into all your concerns you had while you were our guest. We have not found any over charge or rate issue with your reservation, if you feel this finding is incorrect please contact us at the hotel... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

My parents and I stayed at this hotel while traveling to/from CT to visit family. The stay while going to CT was enjoyable and pleasurable. However, the trip back to TX was a completely different story. We had two separate rooms and woke in the morning to find that the ac, some of the lights, and hot water was no... More 

Was this review helpful? Yes
HIEDANDL, General Manager at Holiday Inn Express Dandridge, responded to this review

First and foremost I do apologize that you had to experience the power outage issue while you were with us. This was a situation that was beyond our control, a rather large black snake got into the external transformer and killed the power to half our hotel as well as the two gas stations and restaurant below us on the... More 

Buffalo, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came down to Tennessee for a friend's birthday. We rented 2 rooms from friday-monday. Rooms were nice. Great view of the mountains. Breakfast was hot and Melinda was a blast. Hotel staff were all great fun to talk with. I saw lots of animals out back at night, skunk, Fox and the like. Pool looked nice but it closed at... More 

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for your recent stay with us in Dandridge. We will share your thoughts with Melinda as well as the rest of the staff. We do hope that you will stay with us again when you are in the area again. Thank you for being the most important part of our business. More 

1 review
1 of 5 stars Reviewed May 27, 2015

Terrible customer support.they charged my credit card more than the bill generated.when I am calling them back ,nobody is picking the call nor they are responding to my mail.therez sum problem in their computer system.

Was this review helpful? Yes
HIEDANDL, General Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your stay with us in Dandridge. We do apologize that your card was overcharged. I have looked into the matter and know that the overcharge was taken care of the day you checked out. As well as a copy emailed and mailed to the addresses onfile. If you need any further assistance in this matter please... More 

Pittsburgh, Pennsylvania, United States
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 20, 2015

We had done an overnight here because I am an IHG member and we also had pets. The front desk staff was extremely friendly, and also very efficient. The breakfast was also delicious, and the women working in there were hilarious. The room had a microwave and refrigerator, and was located right across the street from Shoney's so that was... More 

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your thoughts on your stay with us. We strive to make all our guests feel at home when they are with us. We are pleased that you were satisfied with your stay and our staff. We will share your thoughts with our staff so that they are aware that they made a difference in your stay.... More 

Hilton Head, South Carolina
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 16, 2015

We stayed at this motel the other night, our dog (a Yorkie) was with us so finding one that will allow us to have our dog in the room is rewarding. The motel room was bright and cheery, clean, beds were comfortable, the view out of our room was spectacular! The breakfast was really good, and there were a lot... More 

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your thoughts about your recent visit to our location. We will share your thoughts with the staff so that they know that your stay was satisfactory. Our breakfast attendant will be informed also that she is doing a good job at entertaining our guest as well as feeding them. Thank you for being the most important... More 

Lexington, Kentucky
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 22, 2015

Do not stay here . Stay Only if you are desperate for moldy , smelly room . We wore our socks because the bathroom floor was sticky . We arrived at the hotel at 10pm otherwise we would have gone somewhere else . There is a Hampton inn next door , run to it !!!

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear fayfay006, Thank you for being one of our valued guest and taking the time to leave feedback about your stay. It is regrettable that the issues encountered with the room cleanliness prevented you from fully enjoying your stay with us. Your feedback is important to us as this enables us to enhance what we can offer to our valued... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 13, 2015

Room was clean and spacious. Bathroom could use a bigger counter or shelves. Didn't even have a place to hang towels. We brought the luggage rack in there to have extra space to set things. On to the maintenance. The sink drained slow. The toilet didn't flush all the way unless you held the handle down for a long time.... More 

Was this review helpful? Yes
HIEDANDL, General Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for alerting us to the matters in the room. We will show this to our Maintenance team and get them on it immediately. The comfort and satisfaction of our guests is what means and matters the most to us. Again thank you for being our valued guest as well as sharing the issues that need fixed in this... More 

Remsen, New York
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 7, 2015

My family of 4 had made a last minute internet booking for a 2 queen room. Apparently we took the last non-smoking room they had. Our check-in process went fine. But the 2 couples in front of us in line were upset about there only being smoking rooms left. They chose not to stay, but let's just say they didn't... More 

Was this review helpful? Yes
HIEDANDL, General Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your recent stay with us in Dandridge. We are pleased to hear that you were satisfied with our accomodations that you reserved. We will share your comments with our staff so that they know where they need to improve. We do hope that when you are in our area again that you will stay with us... More 

Glenpool, Oklahoma
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 3, 2015

The staff has always been helpful and professional, The rooms are clean and comfortable.I highly recommend this hotel if you want to be treated like gold.They make you feel special and pampered.A+ to the cleaning staff and the price was very reasonable for what you get. The breakfast is pretty good also..

Was this review helpful? Yes
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for being our guest in Dandridge, We appreciate your business and hope to see you again when you are in our area. Your comments will be shared with our entire team so that they are all aware that they made your stay most comfortable and relaxing. Again thank you for being our guest and sharing your thoughts on... More 

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