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All 12 Crossville hotels

Quality Inn

2.5 of 5 Hotel   |   4035 Highway 127 North, Crossville, TN 38571-7430 (Formerly Best Western Leisure Inn)
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36%
Ranked #8 of 12 Hotels in Crossville
A recent review
4 of 5 stars Reviewed August 6, 2014
Sharon H Nashville, Tennessee
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11 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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English first
canton ohio
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have never written such a negative review before but here goes. This facility was listed in the AAA book as a "Best Western". Apparently that changed about a yr. ago. They took advantage of the 127 Yard Sale to the max. My bill for one night was a whopping $264.97. That was for 2 people for a non smoking... More

Was this review helpful? Yes 1
Nashville, Tennessee
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

We went to Crossville for the 127 Yard Sale and stayed here three nights. It was the least expensive motel we found that met our standards: cool, clean, and quiet. Front desk staff was good, the room was clean, and the beds were great. The only downside we found was that we asked for extra washcloths and didn't get them... More

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2014

We travel with our dog, so were pleased to find a pet friendly hotel do close to the interstate. We had been on the road for several hours, so we checked in late, with a coupon from a tourism book. The coupon advertised a $69 rate and pet friendly. Upon check in, she told us the coupon wouldn't apply to... More

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Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2014

I checked in 6/5...went to check out 6/6 and was told there was no one staying in my room and that I was a No Show. I was given a copy of the paperwork I signed when I checked in, but to receipt for the stay. I've been trying to get this corrected with no success. Also room had an... More

Was this review helpful? Yes 1
Midlothian, Virginia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 7, 2014

Room was not really clean. Tub didn't fully drain. Too many cigarette butts everywhere. Bed was comfortable. Breakfast was decent but not really up to par for quality in. pool was also not clean on the bottom.

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Houston
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 29, 2014

My mom and I needed a quick hotel off the interstate. This was next to the Motel 6 ( which I have no problem with ). It looked nice, so we went in, behind another gentleman. We got up to the desk and asked for a double room. The price seemed okay and we did not want to drive around.... More

Was this review helpful? Yes 1
BestWesternLeisureIn, Front Office Manager at Quality Inn, responded to this review

Dear, Guest Thank you for taking the time to complete our Guest Survey regarding your stay at our hotel. We are very pleased to know you enjoyed your stay with us and look forward to serving you in the future. Again thank you for completing our survey. If we can ever be of service to you in the future, please... More

Columbia, SC
Top Contributor
52 reviews 52 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 15, 2014

Our room was in the building near the pool. As we started down the hall, there was a musty smell. The room did not smell as bad, but still had a smell. The breakfast was ok and it was in a good location. I probably would not stay there again.

Was this review helpful? Yes 2
BestWesternLeisureIn, Front Office Manager at Quality Inn, responded to this review

Dear, Guest Thank you for taking the time complete our Guest Survey regarding your stay at our hotel. We are very sorry to hear that your with us was less than satisfactory. It is our goal to make every guest experience the best that it can be. Again thank you for taking the time to complete our survey. If we... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 1, 2014

1st off I love Quality Inns... They are usually warm friendly and have great breakfast in the morning... THIS HOTEL IS NOT UP TO THE STANDARDS... Let me explain. I got there about 9:30 or so on 4/29/14 The girl behind the counter was talking on the phone (which is fine) I asked for a room on the first floor.... More

Was this review helpful? Yes 2
BestWesternLeisureIn, Front Office Manager at Quality Inn, responded to this review

Dear, Guest Thank you for taking the time to complete our Guest Survey regarding your stay at our hotel. I can not express enough how deeply sorry we are for the horrible experience you had at our hotel. We have taken every possible step to prevent anything like this from happening again. Again thank you for completing our survey. If... More

Seymour, Tennessee, United States
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 9, 2014 via mobile

Near the interstate. Convenient location. Friendly staff. Clean room. Comfy bed. Breakfast had plenty. Biscuits & gravy, English muffins, yogurt & was in a separate building not in the traffic of the lobby. All was clean and good and we will plan to stay again at this hotel.

Was this review helpful? Yes
BestWesternLeisureIn, Front Office Manager at Quality Inn, responded to this review

Dear, Guest Thank you for taking the time to complete our Guest Survey regarding your stay at our hotel. We are very pleased to know you enjoyed your stay with us and look forward to serving you in the future. Again thank you for completing our survey. If we can ever be of service to you in the future, please... More

Roswell, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2014

When I checked into the Quality Inn in Crossville, the ladies at the front desk could not have been friendlier. My room was clean & fortunately located on the back side of the hotel so noise from the interstate was not an issue. I used the fitness room soon after my arrival & again the following morning. There was no... More

Was this review helpful? Yes 1
BestWesternLeisureIn, Front Office Manager at Quality Inn, responded to this review

Dear, Guest Thank you for taking the time to complete our Guest Survey regarding your stay at our hotel. We would like to apologize for the inconveniences that you experienced. Our goal is to provided the best possible service to each and every customer we serve. I assure you we have taken steps to prevent these issues in the future.... More

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Additional Information about Quality Inn

Address: 4035 Highway 127 North, Crossville, TN 38571-7430 (Formerly Best Western Leisure Inn)
Phone Number:
Location: United States > Tennessee > Crossville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
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Also Known As:
Best Western Crossville
Crossville Best Western

36 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
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Number of rooms
65

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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