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Quality Inn

2.5 of 5 4035 Highway 127 North, Crossville, TN 38571-7430 (Formerly Best Western Leisure Inn)
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17 reviews from our community

Traveler rating
    2
    6
    4
    2
    3
See reviews for
5
5
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
1 of 5 stars Reviewed 1 week ago

Front Desk staff gossips with friends nonstop in the lobby, and on several occasions I observed them gossip about EXISTING HOTEL GUESTS, in front of other people. The staff needs to be trained on proper front desk etiquette. NOT GOOD!

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Bloomington, Illinois
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were traveling from South Carolina and got a good price on this spot. My wife is a smoker so we got a smoking room. These are typically not as nice as the rest but we had a very nice room (smelled of smoke but hard to complain). The Staff was very friendly and we had a free breakfast to... More 

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Dayton, Tennessee
1 review
5 of 5 stars Reviewed November 21, 2014

Even though the QI is right on the Interstate, we never heard any noise from traffic. The first non-smoking room we entered had definitely had a previous smoker, but the hotel clerk quickly found another room for us. That certainly is not the hotel's fault. The room was clean and nice, and the bed was very comfortable. The bathroom arrangement... More 

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Copperas Cove, Texas
Top Contributor
62 reviews 62 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 26, 2014

The room itself was spacious and clean. The bed was firm and comfortable. The bathroom was designed by an insane person - hairdryer is located in the closet walk-through to the bathroom which does not have a mirror. One must pull down on the water spout in the tub to get the shower to turn on and there is no... More 

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QIcrossville, Manager at Quality Inn, responded to this review

Thank you for taking the time for sharing your review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sonny Patel General... More 

Athens, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2014

We have stayed at this hotel several times while visiting the Cumberland Playhouse. We absolutely love it. The breakfast is plentiful and the staff is friendly. This time it was quite crowded but we were amazed at how quiet it was. This is our favorite! !

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QIcrossville, Manager at Quality Inn, responded to this review

Thank you for taking the time for sending your review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sonny Patel General... More 

Kettering
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 17, 2014

This is my 2nd stay here, it was again clean, quiet, comfortable, very friendly staff, couldn't ask for nicer people, breakfast is also good. Can recommend this hotel this hotel, very nice pool too, water was clean and warm nice heated pool.

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QIcrossville, Manager at Quality Inn, responded to this review

Thank you for taking the time for sharing your review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sonny Patel General... More 

canton ohio
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 15, 2014

I have never written such a negative review before but here goes. This facility was listed in the AAA book as a "Best Western". Apparently that changed about a yr. ago. They took advantage of the 127 Yard Sale to the max. My bill for one night was a whopping $264.97. That was for 2 people for a non smoking... More 

Was this review helpful? Yes 1
Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 6, 2014

We went to Crossville for the 127 Yard Sale and stayed here three nights. It was the least expensive motel we found that met our standards: cool, clean, and quiet. Front desk staff was good, the room was clean, and the beds were great. The only downside we found was that we asked for extra washcloths and didn't get them... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2014

We travel with our dog, so were pleased to find a pet friendly hotel do close to the interstate. We had been on the road for several hours, so we checked in late, with a coupon from a tourism book. The coupon advertised a $69 rate and pet friendly. Upon check in, she told us the coupon wouldn't apply to... More 

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Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2014

I checked in 6/5...went to check out 6/6 and was told there was no one staying in my room and that I was a No Show. I was given a copy of the paperwork I signed when I checked in, but to receipt for the stay. I've been trying to get this corrected with no success. Also room had an... More 

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Additional Information about Quality Inn

Address: 4035 Highway 127 North, Crossville, TN 38571-7430 (Formerly Best Western Leisure Inn)
Phone Number:
Location: United States > Tennessee > Crossville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 65
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Also Known As:
Best Western Crossville
Crossville Best Western

26 photos of this hotel

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