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Comfort Suites

2.5 of 5 2581 East 1st Street, (I-40, Exit 322), Crossville, TN 38555
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Certificate of Excellence 2014
Comfort Suites
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Comfort Suites
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128 reviews from our community

Traveler rating
    79
    31
    11
    6
    1
See reviews for
36
39
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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There are newer reviews for Comfort Suites
See the most recent reviews
Ohio
Top Contributor
53 reviews 53 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 16, 2014

Very nice hotel with professional and courteous staff. Loved the cookies in the evening, which were still warm and soft. The bed is clean and comfortable. The shower had low pressure and th water on the hottest setting was just barely warm enough for me.

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you for your wonderful review, we are delighted you enjoyed your recent stay with us, please come back and see us really soon and we will have the fresh baked cookies waiting for you. Kind Regards, Suzanne Moffat - General Manager More

Chicago
Top Contributor
64 reviews 64 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed April 15, 2014

We booked online with Orbitz. Quick and simple, except Orbitz did not tell us the hotel was undergoing a moderate interior remodel. We arrived around 7:30 pm and were unable to get a refund from Comfort Suites and it was too late to find another motel. Refunds only available from Orbitz. Good sympathetic staff, but could not help. We could... More

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you for your recent review of our property. Let me firstly apologize on behalf of Orbit, all of our third party websites were told about our renovations so I sincerely apologize that they did not let you know, we have been very open and honest about the hotel renovations as this was a total remodel so it did take... More

1 review
5 of 5 stars Reviewed April 7, 2014 via mobile

This is one of the best hotels I have stayed while traveling. The staff is very polite and helpful. Great experience from the time I check in until the time I check out. Rooms are very roomy and always clean. Thank you for a nice home away from home atmosphere.

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our property we are delighted you had a great stay with us, please come back and visit us. Kind Regards Suzanne Moffat - General Manager More

Johnson City, Tennessee
1 review
5 of 5 stars Reviewed April 2, 2014

Stayed here many times and the staff and rooms are awesome. Suzanne, Linda and Woody are extremely professional and always polite, the rooms are always clean and they provide you with a nice filling breakfast on your way out in the morning. GOOD coffee and they always got cookies and a coffee thermos in the lobby. Grew up in the... More

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you for your wonderful review! We are delighted you love our new renovations, the feedback has been overwhelming and it is so rewarding when guests appreciate our new look!!. Thank you again for your review, we look forward to seeing you back at the hotel really soon. Kind regards, Suzanne Moffat - General Manager More

Toledo, Ohio
2 reviews
5 of 5 stars Reviewed March 13, 2014

This is a wonderful hotel to stop and stay at. The manager Suzanne is top notch and the desk staffed by Linda and Woody were very helpful to an out-of-state visitor like myself. My room was recently renovated and was quite nice. Breakfast was the standard for the Choice Hotel chain; the breakfast lounge is new and was a nice... More

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for taking time out to review our property and for your wonderful compliments. We are delighted you had such a good stay with us and we welcome you back on your next trip to Crossville. I will pass on your kind words to my staff. Kind regards Suzanne Moffat - General Manager More

Chattanooga, Tennessee
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 23, 2014

14 ladies checked in on Friday to find construction. Never warned by hotel during reservations or confirmation call. NO water for first two hours! Jack hammers all afternoon. No lobby furniture and dining area even closed in evening. No where to sit or gather. Tried the pool and they wouldn't even let us stay in there after 10pm. I understand... More

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Please let me start by thanking you for reaching out to me. I sincerely understand your disappointment with your stay at our hotel recently. We are a Gold Award winning property so we do really care about our guests and we truly are saddened when a stay is not up to expectations. The reservation was booked via Amy at the... More

Simi Valley
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 7, 2014

This was a wonderful hotel. Even though it was undergoing some renovations in the lobby we were warmly greeted and our accommodations were comfortable. The room was spacious with plenty of "elbow room" for the two of us. Bed was firm but provided a good sleep. Breakfast was typical of the Choice Inn's that we have stayed in but adequately... More

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Dear Louis, Thank you so much for your wonderful review of our property we are so glad you enjoyed your stay. We are delighted our renovations did not interrupt your stay, we are being sure to keep this to a minimum and we should be complete soon. The new look will include a totally new foyer, new breakfast area, all... More

Kingsport, Tennessee
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 3, 2013

Not exactly close to downtown Crossville, but it is a nice area. We felt very safe there. The building shows some signs of aging, but everything was very clean. The bed was great. Other furnishings not so plush, but It's Comfort Suite's not a Hilton. The staff was so friendly and accommodating--especially Linda and Woody. Even the housekeepers were very... More

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your kind review. We are delighted you had a great stay with us, we are just about to start our Property Improvement Plan which will be an exciting time for us! We will be doing some really wonderful changes so I do hope you come back to see us all real soon. Kind Regards Suzanne... More

1 review
5 of 5 stars Reviewed October 28, 2013 via mobile

When you stay here its like you are family. If you ever need anything like a sink stopper bath mat or a mint all you have to do is ask and they will go out of there way to make the guest feel like they are the top priority. You are always well greeted up arriving and anytime one of... More

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Like being at home !!! This is exactly what we want all of our guests to feel like. Thank you so much for your wonderful review. We always want to exceed our customers expectations and we are delighted you experience this on your stays at our hotel. Come back and see us ! Thank you again - Suzanne Moffat (General... More

Nashville, Tennessee, United States
1 review
5 of 5 stars Reviewed October 27, 2013

I had the opportunity to stay in your wonderful accommodations on several golf outings in the Crossville area. It makes you feel good to stay in such a clean and comfortable "home" away from home. The rooms and the common areas are always well kept. My golfing buddies always appreciate the free and tasty breakfast. I have to say the... More

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you for you review - I feel truly honored and humbled by your wonderfully kind words. I love what I do and I really feel blessed to work with an amazing team at the Comfort Suites in Crossville. We all really want to make our hotel a 'home' away from 'home' and it makes each and everyone of us... More

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Additional Information about Comfort Suites

Address: 2581 East 1st Street, (I-40, Exit 322), Crossville, TN 38555
Phone Number:
Location: United States > Tennessee > Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Suites Crossville
Crossville Comfort Suites

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