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Comfort Suites

2.5 of 5 2581 East 1st Street, (I-40, Exit 322), Crossville, TN 38555
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Certificate of Excellence 2014
Comfort Suites
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Comfort Suites
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131 reviews from our community

Traveler rating
    80
    33
    11
    6
    1
See reviews for
37
39
5
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Pelham, Alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk staff were very helpful and attentive.The hot tub was an added benefit.Breakfast was ok.The room was comfortable and dark in the morning allowing us to sleep in .I would definitely stay there again.

Was this review helpful? Yes 1
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for taking time to review our property. We are delighted you had such a good stay with us and you enjoyed our Southern hospitality. Please come back and see us really soon. Kind regards Suzanne Moffat - General Manager More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very friendly staff. Large home like feel of room ery comfortable bed and handicapped friendly bathroom. If I am ever in Crossville tn again I would definitely stay there again. They also have military discounts....Thanks

Was this review helpful? Yes 1
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Dear Richard, Thank you so much for leaving such a positive review for our property, we are delighted you had such a good stay with us. We really strive to exceed our guests expectations and its particularly rewarding when guests recognize our efforts. Thank you again and we look forward to welcoming you back when you are next in the... More 

Danville, KY
Top Contributor
69 reviews 69 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 28, 2014

Given bereavement rate since traveling because of death in family. Michael was extremely helpful & accommodating. Perfectly wonderful bed & pillow (both soft & firm available). Enjoyed breakfast & friendly staff. Would definitely stay again.

Was this review helpful? Yes 1
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Dear Ms Alicia Thank you so much for your wonderful review! We really appreciate the time you took to review our property! I am delighted you enjoyed the comfortable beds and new pillows and rated us so highly. We are very pleased and proud of the new renovations that were completed just a few months ago! - Please come back... More 

1 review
3 of 5 stars Reviewed November 25, 2014

Room was OK. Vacuuming could have been a little more thorough and there was a dead fly on the window sill, but that doesn't bother me much. Appreciated the workout area and Wi-Fi. Staff was friendly and polite.

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for reviewing our property, we are sorry you were not completely impressed with your stay, it is always our intention to exceed our guests expectations and I sincerely apologize that on this occasion we did not meet this goal. Please come back and see us again when your travels next bring you to Crossville and I... More 

Mc Kenzie, Tennessee
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 26, 2014

We stayed at this hotel for one night on our way to the mountains. We were well pleased with it. I was able to use my TN Farm Bureau member discount and felt it was a value for what we paid. It was very comfortable, clean, and modern. The staff were very friendly and helpful.

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our property and our staff. We are all so delighted you had such a good stay with us and that you really liked our new look. Please come back and stay with us when your travels next bring you through Crossville. Kind regards Suzanne Moffat - General Manager More 

Norfolk, Virginia
1 review
5 of 5 stars Reviewed October 26, 2014

We stayed here 9/26-09/30 and thoroughly enjoyed our king suite. The hotel manager, Suzanne (sp?) was wonderful and helped me to book my room when I was having problems with my reservation/link. We ended up on the first floor and the room was so spacious, beds were phenomenal, and the pillows were amazing. I am trying to find the pillows... More 

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review, we are so delighted you had such a good stay with us and it was a personal pleasure to be able to assist you with your reservation. We have completely finished our hotel renovation now having done the whole inside and out and we are like a brand new property and I... More 

Colorado
Top Contributor
71 reviews 71 reviews
48 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 20, 2014

This is a typical Comfort Suites hotel. Unfortunately, they have not learned the importace of good computer access for the modern traveler. They had a desk with connections that would lead one to believe they understood these needs. And, they had a chair designed to LOOK LIKE an ergonomic chair. The problem was that the chair would not go high... More 

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you for taking time to review our newly renovated hotel. I am delighted that overall you enjoyed your stay with us. Your scores for our sleep quality, cleanliness and staff service were really high and we appreciate your feedback. I was concerned to see your comments about our computer desk and our ergonomic chair, all of the furniture is... More 

Branson, Missouri
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2014

Stayed at this hotel recently. Experience was excellent. Very welcoming upon arriving. It is currently involved in some major reconstruction of the outside area, however, this did not affect our stay. Cleanliness was exceptional and comfort and quietness of the room was wonderful. Room was exceptionally large and nicely decorated. Overall, an excellent hotel and great value. Would stay there... More 

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our property and our staff. We are all so delighted you had such a good stay with us and that you really liked our new look. Please come back and stay with us when your travels next bring you through Crossville. Kind regards Suzanne Moffat - General Manager More 

Markham, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2014

Stayed one night. The hotel is newly renovated in up to date colours. Stayed in a King with couch: room is spacious, has a separate sink area from toilet, refrigerator, microwave, pool, exercise room and includes breakfast. Great location for playing golf at Cumberland.

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you for writing such a positive review for us, we really appreciate you taking the time out to leave such great praise for our hotel. We are so happy you like our new look - we recently completed a full renovation of the hotel and I am so delighted you like our changes! Please come back and see us.... More 

Houston, Texas, United States
1 review
5 of 5 stars Reviewed September 29, 2014

We were pleasantly surprised by the Comfort Suites in Crossville, TN. After traveling from Texas to Wisconsin to Tennessee we have stayed at many Comfort Inn and Suites. This is by far the best. The room was clean, staff was extra friendly, breakfast was good and of course there are those cookies! Would definitely recommend this facility.

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review, we are so delighted that you think we are one of the best Comfort Suites you have stayed at. We all work really hard to ensure all of our guests have a great stay. We all really care and this shows in our recent Choice Hotel yearly inspection gaining us a score... More 

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Additional Information about Comfort Suites

Address: 2581 East 1st Street, (I-40, Exit 322), Crossville, TN 38555
Phone Number:
Location: United States > Tennessee > Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
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Also Known As:
Comfort Suites Crossville
Crossville Comfort Suites

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