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Comfort Suites

2.5 of 5 2581 East 1st Street, (I-40, Exit 322), Crossville, TN 38555
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Certificate of Excellence 2014
Comfort Suites
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Comfort Suites
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133 reviews from our community

Traveler rating
    82
    33
    11
    6
    1
See reviews for
38
39
5
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (133)
  • Mar-May only
    (20)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (11)
All months
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have stayed at this Comfort Suites three different times in the past five months, and we feel like we are part of the "hotel family" when there. The atmosphere is so friendly that guests feel comfortable interacting and making new friends with each other as well as with the friendly staff. We always enjoy the breakfast that is provided... More 

Was this review helpful? Yes 1
White Bluff
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel twice when in the area visiting my son at nearby college. The staff is very friendly and helpful. Stacy went above and beyond to make sure we were taken good care of. The rooms are very nice and spacious. They have been recently remodeled. The beds were comfortable and the breakfast good. Breakfast host... More 

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Dear Ms Jennifer Thank you so much for your wonderful review of our property, we are delighted you had such a good stay with us. I will pass on your kind words to all of my staff including Stacy who I know will be thrilled to know she was such a good help to you during your time with us.... More 

Pelham, Alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 7, 2015

The front desk staff were very helpful and attentive.The hot tub was an added benefit.Breakfast was ok.The room was comfortable and dark in the morning allowing us to sleep in .I would definitely stay there again.

Was this review helpful? Yes 1
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for taking time to review our property. We are delighted you had such a good stay with us and you enjoyed our Southern hospitality. Please come back and see us really soon. Kind regards Suzanne Moffat - General Manager More 

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2015

Very friendly staff. Large home like feel of room ery comfortable bed and handicapped friendly bathroom. If I am ever in Crossville tn again I would definitely stay there again. They also have military discounts....Thanks

Was this review helpful? Yes 1
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Dear Richard, Thank you so much for leaving such a positive review for our property, we are delighted you had such a good stay with us. We really strive to exceed our guests expectations and its particularly rewarding when guests recognize our efforts. Thank you again and we look forward to welcoming you back when you are next in the... More 

Danville, KY
Top Contributor
82 reviews 82 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 28, 2014

Given bereavement rate since traveling because of death in family. Michael was extremely helpful & accommodating. Perfectly wonderful bed & pillow (both soft & firm available). Enjoyed breakfast & friendly staff. Would definitely stay again.

Was this review helpful? Yes 1
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Dear Ms Alicia Thank you so much for your wonderful review! We really appreciate the time you took to review our property! I am delighted you enjoyed the comfortable beds and new pillows and rated us so highly. We are very pleased and proud of the new renovations that were completed just a few months ago! - Please come back... More 

2 reviews
3 of 5 stars Reviewed November 25, 2014

Room was OK. Vacuuming could have been a little more thorough and there was a dead fly on the window sill, but that doesn't bother me much. Appreciated the workout area and Wi-Fi. Staff was friendly and polite.

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for reviewing our property, we are sorry you were not completely impressed with your stay, it is always our intention to exceed our guests expectations and I sincerely apologize that on this occasion we did not meet this goal. Please come back and see us again when your travels next bring you to Crossville and I... More 

Mc Kenzie, Tennessee
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 26, 2014

We stayed at this hotel for one night on our way to the mountains. We were well pleased with it. I was able to use my TN Farm Bureau member discount and felt it was a value for what we paid. It was very comfortable, clean, and modern. The staff were very friendly and helpful.

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our property and our staff. We are all so delighted you had such a good stay with us and that you really liked our new look. Please come back and stay with us when your travels next bring you through Crossville. Kind regards Suzanne Moffat - General Manager More 

Norfolk, Virginia
1 review
5 of 5 stars Reviewed October 26, 2014

We stayed here 9/26-09/30 and thoroughly enjoyed our king suite. The hotel manager, Suzanne (sp?) was wonderful and helped me to book my room when I was having problems with my reservation/link. We ended up on the first floor and the room was so spacious, beds were phenomenal, and the pillows were amazing. I am trying to find the pillows... More 

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review, we are so delighted you had such a good stay with us and it was a personal pleasure to be able to assist you with your reservation. We have completely finished our hotel renovation now having done the whole inside and out and we are like a brand new property and I... More 

Colorado
Top Contributor
71 reviews 71 reviews
48 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 20, 2014

This is a typical Comfort Suites hotel. Unfortunately, they have not learned the importace of good computer access for the modern traveler. They had a desk with connections that would lead one to believe they understood these needs. And, they had a chair designed to LOOK LIKE an ergonomic chair. The problem was that the chair would not go high... More 

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you for taking time to review our newly renovated hotel. I am delighted that overall you enjoyed your stay with us. Your scores for our sleep quality, cleanliness and staff service were really high and we appreciate your feedback. I was concerned to see your comments about our computer desk and our ergonomic chair, all of the furniture is... More 

Branson, Missouri
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2014

Stayed at this hotel recently. Experience was excellent. Very welcoming upon arriving. It is currently involved in some major reconstruction of the outside area, however, this did not affect our stay. Cleanliness was exceptional and comfort and quietness of the room was wonderful. Room was exceptionally large and nicely decorated. Overall, an excellent hotel and great value. Would stay there... More 

Was this review helpful? Yes
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our property and our staff. We are all so delighted you had such a good stay with us and that you really liked our new look. Please come back and stay with us when your travels next bring you through Crossville. Kind regards Suzanne Moffat - General Manager More 

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Additional Information about Comfort Suites

Address: 2581 East 1st Street, (I-40, Exit 322), Crossville, TN 38555
Phone Number:
Location: United States > Tennessee > Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
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Also Known As:
Comfort Suites Crossville
Crossville Comfort Suites

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