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Holiday Inn Express

Certificate of Excellence
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560 Peavine Road, Crossville, TN 38558
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Holiday Inn Express
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Holiday Inn Express
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75 reviews from our community

Traveler rating
    35
    22
    12
    2
    4
See reviews for
19
20
4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express
See the most recent reviews
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 24, 2012

Recently I stayed at this hotel for 2 weeks and my stay was great. The rooms were clean, the breakfast area was clean and the staff was great. Keep up the good work Holiday Inn Express and just FYI, you should never let Michelle get away, this employee goes above and beyond to assist your quest.

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

I appreciate the nice comments regarding our employees and hotel. It is always nice to know we have met our guests expectations. I'll be sure to pass along your comments regarding Michelle. Thanks for staying with us and we hope to see you again soon. More 

Middle Tennessee
Top Contributor
142 reviews 142 reviews
49 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed July 21, 2012

We stayed for one night will we were visiting Crossville with our granddaughters. The hotel was clean and well appointed, but not as nice as other Holiday Inn Express hotels. The bathroom was smaller than usual and the breakfast area was also smaller than usual. However the indoor pool was very nice and was enjoyed by our granddaughters. The breakfast... More 

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thanks for the nice comments regarding our property. It's always nice to know we have met ours guests expectations. Hope to see you again soon. More 

Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 21, 2012

We checked into this hotel, got to our room to discover it smelled like urine. An overpowering smell. We asked to change rooms and were told they booked full. But when we checked in we were offered this room or a queen suite. So I think they did not want to offer us the suite for the price of the... More 

Was this review helpful? Yes 1
1975red04, General Manager at Holiday Inn Express, responded to this review

I do apologize that we did not meet you expectations. The air conditioner had leaked in that room and had been fixed. I was in the room earlier in the day but didn't notice a smell or would have left the room down. Thank you for your comments. More 

Cleveland, Tennessee
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 19, 2012

I stayed at this Holiday Inn Express for 2 nights while playing in a golf tournament in nearby Fairfield Glade. This hotel met my expectations in that it was clean and reasonably quiet. The staff was readily available, friendly, and helpful. AND there were complimentary cookies.

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review. It's always nice to know we have met our guests expectations. Glad you liked the cookies. We hope to see you again soon. More 

Kirkwood, Missouri
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 24, 2012

We are staying at this hotel as I am writing this review. We arrived at the hotel this afternoon around 3:30 this afternoon. We were told our room wasn't ready and we would have to wait. There was already one couple waiting for their room. We waited almost 45 minutes until our room was ready. The desk clerk never once... More 

Was this review helpful? Yes 3
Management response:

Thank you for taking the time to write a review regarding your stay at our property. I do apologize for the rude treatment you recieved as that is not acceptable. I hope you will allow us the opportunity to serve you again if in our area. More 

Indiana, USA
Top Contributor
77 reviews 77 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 7, 2012

My husband and I stayed here three nights recently while playing golf in the area. We choose this hotel because we've had excellent stays at Holiday Inn Expresses in other areas (good value for the money) in recent years. This one was solid but not as quite as good as the other ones we've stayed in. Staff were excellent, but... More 

Was this review helpful? Yes
1975red04, Manager at Holiday Inn Express, responded to this review

We thank you for staying with us and taking the time to comment on your stay. We appreciate knowing how our guests precieve us, and are always trying to meet and exceed our guests expectations. Thanks again, The Managemnt More 

south range
1 review
5 of 5 stars Reviewed April 9, 2012

I stayed there Three nights March 28 -March 30 .I looked on line before booking my stay and read the reviews. This hotel is very clean and quiet . I will stay there again when visiting my daughter. The staff is great and the breakfast is good . They a have nice pool

Was this review helpful? Yes
1975red04, Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review on our property. It's always nice to know we have met our guests expectations. We hope to see you again soon. More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 3, 2012

My wife and I were traveling up the cumberland plateau him we ran into an unexpected snow storm. after driving in some tricky conditions, we pulled off the interstate and were so fortunate to have this hotel here. the lady at the front desk, despite working by herself and having a line of panicky, haggard travelers lined up to the... More 

Was this review helpful? Yes 1
1975red04, Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to let us know about your recent stay with us. We appreciate your business and comments regarding our guest service repersenative. It is always nice to know we have met our guests expectations. More 

charleston
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 29, 2011

We just spent 2 nights in this lovely hotel. The room was very comfortable and clean. But most of all the service, particularly the morning breakfast ladies, was beyond great! I work for a 4 diamond hotel and I would hire those ladies in a minute! One of them overheard my husband say that he wondered if there were any... More 

Was this review helpful? Yes 2
1975red04, Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write the nice review. It's always good to know we have met our guests expectations. We hope to see you again soon. More 

Drummonds, Tennessee
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 28, 2011

This hotel met ALL of my expectations. A very good value - clean and with all necessary amenities. Staff very friendly. Bed comfortable and room clean.

Was this review helpful? Yes 3
1975red04, Manager at Holiday Inn Express, responded to this review

Thank you for the nice comments regarding our property. It's nice to know we met your expectations. More 

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