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All 12 Crossville hotels

Holiday Inn Express

2.5 of 5 Motel   |   560 Peavine Road, Crossville, TN 38558
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Ranked #3 of 12 Hotels in Crossville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
DAA67 Marion, Illinois
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71 reviews from our community

Traveler rating
    31
    22
    12
    2
    4
See reviews for
18
19
4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marion, Illinois
Top Contributor
83 reviews 83 reviews
41 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have reviewed a lot of hotels in many states and I rarely give a 5 star rating, but this place stands out for one reason. First let me say that this is a typical HI property. It was clean, comfortable and the price was reasonable. We will stay here again just based on these factors. What set this hotel... More

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review. We appreciate that you choose to stay with us and all the nice comments about our property and our people. It is always nice to know we have met our guests expectations. We hope to see you again soon. More

Baltimore, Ohio
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 16, 2014

All hotel associates from the General Manager, to the Service desk , to the room attendants were customer focused and friendly. We were in town for three days and they helped with all of our questions about the area. The breakfasts were the best of several Holiday Inns we stayed in while on vacation and the rooms were very clean... More

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review and choosing to stay with us. It is always nice to know we have met our guest expectations. We appreciate all the nice comments, and hope to see you again in the near future. More

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2014 via mobile

My husband and I needed a last minute accommodation for a road trip we were taking. We were traveling with our dog and I misread that the Holiday Inn Express took pets and mentioned in the online reservation form we needed a pet friendly room. The hotel contacted us while we were driving and offered to help find a place... More

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review. It is always nice to know we have met our guests expectations. We hope to see you again soon. More

Saginaw, Michigan
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 26, 2014

Our stay here was a good one. The front desk staff were pleasant and easy to work with. The room we had worked well for us and our needs. I would suggest considering this hotel if you find yourself in the area.

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review. We appreciate the nice comments and hope to see you again soon. More

Bradenton, FL
Top Contributor
219 reviews 219 reviews
120 hotel reviews
445 helpful votes 445 helpful votes
2 of 5 stars Reviewed August 25, 2014

I booked a whirlpool suite and was given room 109, which has to be the loudest location in the hotel, Right next to elevators, business center and pool. Oh, well. I will make it work. But it didn't work. Room smelled of mildew (the pool?) and everything remained damp to the touch during my one-night stay. Whe doens't Crossville have... More

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1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review. I do apologize for the inconveniences you experienced during your stay with us. It is always our intention to take care of of guests. I don't show any comments or complaints to the front desk. We would have been happy to move you to a different location. You are right... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed August 10, 2014

The hotel room was clean, the staff was welcoming, and the free hot breakfast was delicious!! The parking is well-lit, opened, and very near the entrance of the hotel. The hotel is in a secluded area so you don't hear interstate or local traffic. The room walls are insulated which makes for a quiet stay. We didn't have any issues... More

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review and all the nice comments. It is always nice to know we have met our guests expectations. See you next year. More

Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

I have read some bad reviews about this hotel, so I was a little concerned after I had booked a night here wondering if the reviews were true or not. Fortunately, I did not have a bad experience to report here. The staff was very friendly; explained everything about the hotel that I would need (and I was only staying... More

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review and all the nice comments regarding our property. It is always our ambition to meet or exceed our guests expectations. It is always nice to know when we have met our goal. We hope to see you again soon. More

Johnson City
1 review
3 of 5 stars Reviewed June 28, 2014 via mobile

My husband and I were very disappointed with our stay. The worst part was the ants swarming the desk in the room..which we didn't discover until the next morning when ants had taken over all of our luggage! When we reported it to the front desk, there wasn't any sympathy. The bathroom wasn't very clean either and the room had... More

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review. I do apologize that there were ants in the room. It is always our intention to take care of our guests and to meet their expectations. More

Charleston, SC
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 23, 2014

I stayed at this hotel for the second consecutive year and was placed in the same room. The room really showed some wear in the 12 months. It appeared worn, there was dust all over the place, the towel bar was broken off of the wall. The sheets were a bit scratchy and the carpet was not clean behind furntiure... More

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review. I apologize that we didn't meet you expectations. You are right we are due a renovation which will happen this winter. We hope you will give us another opportunity to serve you when you are in the area. More

Senior Contributor
27 reviews 27 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 30, 2014

We stayed here one night while traveling. Very convenient location off of the highway. Very friendly lady at the front desk. No issues with check in. My only complaint is the mattress. It's very firm much like a slab of granite with a mattress pad thrown on top. But this is a personal preference issue. I would not discount this... More

Was this review helpful? Yes
1975red04, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to write a review. We appreciate all your comments. Sorry the bed was too hard. We hope to see you again soon. More

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Additional Information about Holiday Inn Express

Address: 560 Peavine Road, Crossville, TN 38558
Phone Number:
Location: United States > Tennessee > Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Hotel Crossville
Holiday Inn Crossville
Holiday Inn Express Crossville
Crossville Holiday Inn

24 photos of this hotel

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