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All 5 Covington hotels

Holiday Inn Express Hotel & Suites Covington

2.5 of 5 Hotel   |   120 Deena Cove, Covington, TN 38019
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Ranked #2 of 5 hotels in Covington
A recent review
3 of 5 stars reviewed 4 weeks ago
Rick B Greenville, MS
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  • Reviews (18)
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18 people have reviewed this hotel

Traveler rating
    7
    7
    3
    1
    0
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5
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Greenville, MS
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff were good but otherwise this relatively new chain hotel was somewhat less than expected from the chain. Minor deficiencies such as the ice machine which didn't work did not impress. Adequate. located off the main road and somewhat difficult to see from the highway.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear Rick B, Thank you for your feedback. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are sorry to hear our hotel fell short of your expectations. Though we would prefer you had a better experience at our hotel, we would like to... More

Tampa, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 13, 2014

Staff was friendly and pleasant and room was clean, quiet, comfortable and located on the side of the building opposite from the street. No complaints other than that there only seemed to be one ice machine, which was located on the ground floor.

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Red Wing, Minnesota
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 21, 2014

We arrived early, well before the appointed check in time, we were warmly greeted and immediately given a great room. The breakfast was good with a variety of choices. The only downfall was that there did not appear to be many dining options within walking distance.

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Monticello, Kentucky
2 reviews
2 of 5 stars Reviewed April 11, 2014

I stayed on Monday night of the NCAA championship game. The room had no TV guide and no guide on the TV itself. After searching for the channel of the game with no luck I called the front desk. She didn't even know the channel #'s for the basic channels after a couple minutes she suggested that I call comcast!... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear radrtrm, Thank you for taking time out of your busy day to write a review of our hotel. We strive every day to create special experiences one guest at a time and we are truly sorry we did not manage this for your stay. Please accept our sincere apology for the issues you had with the TV. We also... More

Deep South
Top Contributor
117 reviews 117 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 26, 2013

Recently traveled here with my sports team. Reserved 6 rooms in July; confirmed them three days before the trip. When we got there they'd been cancelled. Luckily, there were enough rooms in the inn, but the process of re-booking was tedious. After that, everything worked out. Really nice hotel, rooms well-appointed and well-kept. Better than average breakfast. We'll stay here... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear Tupelodan, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for any shortfalls you... More

Cleburne, Texas
2 reviews
4 of 5 stars Reviewed September 3, 2013

Clean and comfortable with attentive staff. We were greeted each time upon entering the main lobby with a smile and always asked if we needed anything. Breakfast was served by staff that made sure all needs were met. Would recommend to anyone visiting Covington TN..

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Birmingham, Alabama
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 25, 2013

As expected. Very clean, quiet rooms. Hotel is new. Variety and tasty breakfast. Service is excellent. Indoor pool is very nice. Got extra towels with no hassle. Paid a little more to stay here vs the other hotels in town but well worth it. Would do it again for sure.

Was this review helpful? Yes 1
Highland Village, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 15, 2013 via mobile

I was traveling from PA to Dallas and needed a place to stay mid route. I knew I could push myself beyond Nashville and have stayed at hotels near Jackson before. I had not been all that pleased with hotels near Jackson and did not want to pay the higher prices for the Hampton in Jackson but I wanted a... More

Was this review helpful? Yes 1
Indiana
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 13, 2013

My family and I stayed at this hotel while attending a wedding in the area during the weekend of May 17th. The front desk agent was friendly and completed our check-in process in an expeditious manner. The only issue I had was that he did not initially offer me the complimentary item given to Priority Club members. However, when I... More

Was this review helpful? Yes 1
Memphis, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 13, 2013

When I pay over a hundred dollars a night, I hope to at least be impressed by the cleanliness. It was mostly clean, but there was a lot more new-ness than clean-ness. For instance, there was a long hair hanging on the lampshade. Granted, most people would not notice little things like that, and it's on a lampshade, not the... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Hotel & Suites Covington

Address: 120 Deena Cove, Covington, TN 38019
Phone Number:
Location: United States > Tennessee > Covington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Covington 2.5*
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Holiday Inn Express Hotel And Suites Covington

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
67

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?