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BEST WESTERN Thunderbird Motel

900 South Jefferson Ave., Cookeville, TN 38501
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Certificate of Excellence 2014
BEST WESTERN Thunderbird Motel
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BEST WESTERN Thunderbird Motel
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220 reviews from our community

Traveler rating
    106
    79
    19
    8
    8
See reviews for
87
54
19
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis< IN
Top Contributor
128 reviews 128 reviews
87 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My room was clean and comfortable as was the bed. Front desk staff was excellent, very attentive. Both check-in and check-out. The furnishing were good. I had an issue with the TV but didn't call the desk, went to bed instead. Told them when I checked out and they told me that I should have called them, they would have... More

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ardmore, United States
1 review
4 of 5 stars Reviewed 1 week ago

Everything was good except group of guests were too loud until 2:30 am, did not call desk to report. Beds were comfortable, just noisy guests. Breakfast was good variety of fruits and other selections..

Review collected in partnership with Best Western

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Loveland, Ohio
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff and the room was excellent. There was a motorcyle group staying there and instead of putting 2 or more bikes in a parking spot, they put one. So instead of having one car per room, it was like having 3- 4 cars per room. So there were no parking spaces. We came back from dinner at 8:00 PM... More

Review collected in partnership with Best Western

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Florida City
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This room was very clean and the price was reasonable. We ate at the Mexican restaurant and the food was good and reasonable there as well. It must be very popular place because it was very busy. We were travelling with our dog and they had a nice grassy area behind to take our dog to do her business. I... More

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Thunderbird01, Guest Relations Manager at BEST WESTERN Thunderbird Motel, responded to this review

Dear James, Thank you for your kind words and taking the time to leave a review here on TripAdvisor. I am glad you had a good stay with us. We hope you stop in and see us again. More

Harriman, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

You have to call the Front Desk to get your TV to working. That is if they ever answer the phone. I called for 15 minutes and no one ever answered the phone until finally. By that time I was ready to just go to the Holiday Inn at this point. Not sure if I will stay again.

Review collected in partnership with Best Western

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Thunderbird01, Guest Relations Manager at BEST WESTERN Thunderbird Motel, responded to this review

Dear Jon, I am sorry to hear we weren't able to answer your call more quickly. We do our very best to be available to all of our guests. Sometimes we have to be off the desk to assist other guests with their needs, and being a smaller staffed motel we miss a call or two. As to the sound... More

Texas, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

have been traveling between texas and virginia for over 10 years. my experience at the cookeville best western was unbelievable. had i known about this place years ago I would have spent many a night there.

Review collected in partnership with Best Western

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Thunderbird01, Guest Relations Manager at BEST WESTERN Thunderbird Motel, responded to this review

Dear Thomas, Thank you for writing us a wonderful review here on TripAdvisor. I am happy to hear you had a great stay with us. I hope you stop in and see us again soon! More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were just passing through and needed a place to get some rest. Our room was surprisingly large. The décor/amenities were a little outdated but appeared well kept. The linen was clean as well. My main problem that I can't live with was the foul smell that came from the a/c unit. It was the typical--yet super musty smell that... More

Was this review helpful? Yes 2
Thunderbird01, Guest Relations Manager at BEST WESTERN Thunderbird Motel, responded to this review

Dear Carl, Thank you for taking the time to write a review for us here. I am sorry that the AC was causing unpleasant odors during your stay. All of our ACs were actually cleaned out a few weeks before your stay, but obviously there still was something causing an issue in that AC unit. I do believe you mentioned... More

Ooltewah, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Great location to the interstate, but the hotel could not provide the amenities promised. I need internet, it was promised at reservation time, promised soon after checking in, and promised the next morning. If a hotel is unable to provide what is promised, I feel there should be a refund of the amount paid. I travel a lot in retirement,... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Thunderbird01, Guest Relations Manager at BEST WESTERN Thunderbird Motel, responded to this review

Dear Dale, I do apologize that the internet happened to be down during your stay. Our internet does work, quite well most of the time. But just like anyone else we rely on an internet service provider. Ours is Charter and just like everyone else when they are having issues there is not much we can do about it. I... More

St. Louis, MO
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 4 weeks ago

We arrived about 11 pm. The front desk person was extremely helpful and friendly. The rooms were clean and seemed to be recently updated. The continental breakfast was very basic but good. I would recommend.

Was this review helpful? Yes
Thunderbird01, Guest Relations Manager at BEST WESTERN Thunderbird Motel, responded to this review

Thank you for leaving us a review here on TripAdvisor. It sounds like you had a nice stay with us. We have updated our rooms some and we plan on updating more in the coming months. New carpet, new mirrors and hair dryers. We hope to see you again! More

North Little Rock, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Very nice hotel and at a reasonable price , A++ I had to find a hotel at the last minute due to 5 hr traffic delay on I - 40. Staff was friendly and easy to work with. Hotel is close to about any chain restaurant you can name. Easy checkout. Not far from Sam's Club if you need to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Thunderbird01, Guest Relations Manager at BEST WESTERN Thunderbird Motel, responded to this review

Dear Randy, Thank you for taking the time to write a review here on TripAdvisor. I am glad you had a great stay with us. Hopefully the next time you visit us it won't be due to a long delay on I-40. More

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Additional Information about BEST WESTERN Thunderbird Motel

Address: 900 South Jefferson Ave., Cookeville, TN 38501
Phone Number:
Location: United States > Tennessee > Cookeville
Price Range (Based on Average Rates): $
Number of rooms: 76
Reservation Options:
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Also Known As:
Best Western Thunderbird Hotel Cookeville
Best Western Cookeville
Cookeville Best Western

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