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All 17 Cookeville hotels

Clarion Inn

3.0 of 5 Hotel   |   970 South Jefferson Avenue, Cookeville, TN 38501 (Formerly Garden Hotel)
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Clarion Inn
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48%
Ranked #11 of 17 hotels in Cookeville
A recent review
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113 people have reviewed this hotel

Traveler rating
    27
    28
    9
    21
    28
See reviews for
39
13
6
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our baseball team booked rooms for a tournament this weekend...we had a few problems with the previous manager (Ephraem) not getting back with us regarding our rooms being cancelled on us...however...the sales director (Misty) was able to resolve our issue quickly! The new manager (William) was awesome and is trying his best to make everyone happy regarding the previous problems... More

Was this review helpful? Yes
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Everyone knows that with choice hotels that the clarion is among the top of the luxury chain. This place was more like an econo lodge. The hot tub was nasty and the pool was cool. Was supposed to be heated and maybe was but minimally so. Breakfast was just nasty. The room was average until we got into the bathroom.... More

Was this review helpful? Yes
Ephraem S, General Manager at Clarion Inn, responded to this review

I apologize for the conditions you described but assure you that your reveiw is appreciated and the staff involved has been made aware of your review. Kindly allow me to make it up to you, my front desk manager will contact you regarding inviting you back so that we could extend to you a better stay. Again I apologize to... More

Daphne, Alabama, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms were old and in need of updating, a musty smell. Promised a refrigerator that was not there, when they brought me one, it did not work. Breakfast bar had a cloudy sneeze guard and food looked like it had been there for over an hour. Went to check out and waited over 15 minutes while the girl was overwhelmed... More

Was this review helpful? Yes
Ephraem S, General Manager at Clarion Inn, responded to this review

I thank you for being a Diamond Choice member and apologize for the conditions you described. The departments and personnel involved have been counseled and I would like to invite you back so that we can provide you with an exceptional stay. Again I apologize. More

Washington, Iowa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Kudos to LaShawn,Lisa , Yoko and the cook, Cynthia. They made our morning delightful. It was worth the stay'. Southern hospitality for sure. Thanks! The rooms were acceptable and 2nd shift front desk lady pleasant ! The sitting room in lobby a bit dark but no biggie!

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Ephraem S, General Manager at Clarion Inn, responded to this review

My staff and I thank your for your business, we look forward to serving you again and we are pleased that you enjoyed our breakfast. More

Cookeville, Tennessee
1 review
1 of 5 stars Reviewed March 16, 2014

this is by far the worst the hot tub smelled like pee and was green the next morning. . the heater did not work and the refrigerator did not get cold it did not work . the room key didn't not want to work and the noise was awful the room smelled awful and towels there were none be had... More

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Ephraem S, General Manager at Clarion Inn, responded to this review

I apologize for what you described, your description does not fit our hotel and I ask prospective guest to have an open mind, see other posted reviews. We strive to please all our guest. It is apparent that you had from your description an unpleasant stay, I would invite you back and personally take care of your reservations in an... More

Chattanooga, Tennessee
1 review
1 of 5 stars Reviewed March 13, 2014 via mobile

Well I had reservations, got there, checked in, headed to the room. The place smelled like it had Burt from cigarette smoke. Got to my room and i noticed every door looked as if it had a crowbar used on it. The curtains were falling off the wall. There was a chuck of something on the bed. The night stand... More

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Ephraem S, General Manager at Clarion Inn, responded to this review

First of all I would like to apologize for your dissatisfaction regarding our room condition; we value and welcome our guests' comments. We strive in meeting our guest's expectations that is why we are trying our best to at least upgrade our rooms. Second, about your meeting a "good ole prostitute on the way out the door", we may value... More

1 review
5 of 5 stars Reviewed February 27, 2014

I am starting a new job which can be scary and away from my daughter for the first time which stinks, however the staff at the clarion has gone out of their way to make me feel right at home!!! I feel blessed to have gotten to stay here. I thought the maid service was great, the front desk employes... More

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Ephraem S, General Manager at Clarion Inn, responded to this review

My staff and I thank you for you review. We are pleased that you acknowledged some of the staff by name, we strive to accommodate and satisfy. Kindly visit us again Ms. Peaches will be delighted to fix you a meal. Thanks again for you review. More

Wilkesboro, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed February 23, 2014

After waiting at the check-in desk and watching personnel in the management office(presumably the shift manager) who were laughing loudly and having a merry old time and myself being ignored my spouse and I decided to go elsewhere. My spouse somehow got their attention and said "I guess we will have to go somewhere else".....we were told very cheerily "OK,... More

Was this review helpful? Yes
Ephraem S, General Manager at Clarion Inn, responded to this review

Dear valued guest, I apologize for your unsatisfactory experience. The situation you described has been addressed and the personnel involved disciplined. I would like to invite you back to my hotel so that you can experience a satisfactory stay. I look forward to welcoming you and your spouse. Again I do apologize. More

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2014

Despite negative reviews on this site, I can assure visitors, that this hotel is in fact a good place to stay. I have stayed here numerous times over the years on my visit to the Cookeville area. Considering I am a native to the region and have choose to stay in a hotel for the peace and quiet, rather than... More

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Ephraem S, General Manager at Clarion Inn, responded to this review

Dear valued guest, my staff and I appreciate your review and the sincerity of your words. We strive to satisfy all our guest and will continue to do so regardless of negative comments and reviews. We appreciate these reviews for maybe we missed something but assure all that we take all reviews seriously and that our guests satisfaction are important... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 10, 2014

Where shall I start? This hotel is a dark, dingy, and gloomy. I think the dim colors of the walls, combined with the skylights covered with fabric and god awful neon lights make this place one of the most depression "gulag" feeling hotels I have ever stayed in. This place appears to be a retrofitted "holodome" The front desk lost... More

Was this review helpful? Yes
Ephraem S, General Manager at Clarion Inn, responded to this review

My staff and I appreciate and acknowledge your review. In the areas that we feel we can do better we will for we always strive to accommodate our guest and to create an invoroment of satisfaction and a home away from home. We would like you to consider staying with us again so that we can provide you with an... More

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Additional Information about Clarion Inn

Also Known As:
Clarion Hotel
Clarion Hotel Cookeville
Cookeville Clarion
Clarion Cookeville
Address: 970 South Jefferson Avenue, Cookeville, TN 38501 (Formerly Garden Hotel)
Phone Number:
Location: United States > Tennessee > Cookeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 17 hotels in Cookeville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn 3*
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