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Fairfield Inn & Suites Cookeville

2.5 of 5 1200 Sam's Street, Cookeville, TN 38506
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Certificate of Excellence 2014
Fairfield Inn & Suites Cookeville
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Fairfield Inn & Suites Cookeville
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123 reviews from our community

Traveler rating
    68
    35
    16
    3
    1
See reviews for
41
26
8
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marietta, Georgia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

One of the nicer Fairfields, apparently due to a renovation, on par with the newer properties. The front desk staff was indifferent at best which was surprising as most Marriott properties have good customer service.

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Richard T. I am very sorry you did not receive the excellent check in experience that we strive to provide with each guest. I do hope next time in the area you will stop in and give us another try. Also thank you for your compliment comparing us to looking like a newer property. More 

New York
Top Contributor
89 reviews 89 reviews
25 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stay here at least once a year since they opened and always have had a good experience. But this visit was a big exception. After a rough night of spotty internet and the heater sounding like a jet engine and having a life of its own (I had the heat/cool/off button on the thermostat in the Off position but... More 

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

View2mtn I am so very sorry for the experience you had at our Hotel. I do know an electrician was called in to fix the unit and up until the Maintenance person left it had been working. Since your stay the unit has been replaced. Your business is very important to us and I do hope that this one experience... More 

Sparta, Tennessee
1 review
5 of 5 stars Reviewed December 24, 2014

My husband and I enjoyed our stay very much!!! The hotel is very clean, and the staff is excellent!!! The staff went above and beyond to make sure you feel like you are at home! Our trip was an overnight get away, we enjoyed the pool and hot tub so much! We are always pleased with our stay there.

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Rachel thank you so much for taking the time to give us such a high rating. Our Guests satisfaction is our number one concern and I am so glad that we were able to give you a great night. More 

Cookeville, Tennessee, United States
1 review
5 of 5 stars Reviewed December 22, 2014

this is a great place to say with great staff great breakfast all in all everything was every good clean and very helpful staff i would go back any time i am in cookeville nice rooms my family loved it as well

Was this review helpful? Yes
FFICookevilleGM, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Angie C, Thank you so very much for your 5 Star Rating. Our Guests are our number one priority and I am so glad that you had an amazing stay. We do hope that you will come back and visit again. More 

Belton, South Carolina
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 18, 2014

I have stayed at this hotel 20 times or more and have always been pleased. On my visit last week I found the staff to be rude and very uncaring. They did not honor my room request and said I should have been there earlier. Not the kind of service I would expect here as Denise has always been very... More 

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Mike B. I am so very sorry about the experience you had during your last visit. Our goal is always to ensure our guests get all there needs met and have an enjoyable stay. Please feel free to contact me at any time and to make reservations for your next stay. More 

Nashville
Top Contributor
170 reviews 170 reviews
23 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed December 9, 2014

I needed to be in Cookeville overnight for a business purpose and since I am a Marriott Rewards member, I chose to stay at this Fairfield Inn. The place was clean and the bed was comfortable. The lobby was nicely appointed and breakfast was what I expected (a nice variety).

Was this review helpful? Yes
FFICookevilleGM, Manager at Fairfield Inn & Suites Cookeville, responded to this review

PamC54, Thank you so very much for your 4 Star Review of our Hotel. Our main priority is our Guests and I am so glad that your wonderful rating reflected this. We do hope that you will stay with us again very soon, because we do love our Marriott Rewards Members. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 10, 2014

We stayed at this hotel one night and it was just ok. The staff were very rude and the night guy was beyond rude. The room window curtains were so thin that someone could easily look in at you undressing or anything. The location was terrible it's all the way pushed back into a parking lot that you can barely... More 

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

KamJ, I am so sorry to hear that you did not have a good stay and I will make sure to look into the issues you had. All of our rooms have black out shades that are behind the curtains that can block out any light or issues with people looking in. Sometimes it is difficult to see the rods... More 

Tennessee
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 1, 2014

We stayed here for the first time. Beautiful hotel, friendly staff but the AC unit makes a loud startling noise when it comes on at night. Housekeeping needs improving in the bathroom. Found lots of long hairs in the corner. Otherwise nice place.

Was this review helpful? Yes
FFICookevilleGM, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Dear dtrail6203, Thank you so very much for taking the time to give us a review on trip advisor. Making sure we provide our guests with the best possible stay is our number one priority. I am so very sorry to hear about the issues you had during your recent stay, but please know they have been addressed. I do... More 

Chattanooga, Tennessee
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2014

I love staying at this hotel for business meetings in Cookeville. The hotel is always clean and the staff are always helpful. The breakfast is awesome. The exercise room has just enough equipment to keep you in shape while away from home. The pool is fun and the whirlpool is hot and relaxing after a long buisness meeting. The hotel... More 

Was this review helpful? Yes
FFICookevilleGM, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Dear Wmanning111, Thank you so much for taking the time to respond on trip advisor about our hotel. I am so glad that everything you experienced here was to your satisfaction and we always appreciate the high praises from our valued guests. I do hope next time in the area that you will come and stay with us again. Once... More 

Fredericksburg, Virginia
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 25, 2014

Hotel is close to highway, but yet far enough away that you don't hear the traffic. It is close to restaurants. The hotel does not offer lunch or dinner so you have to go out to eat. The bed was very comfortable.

Was this review helpful? Yes
Misty P, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Dear Jane R, Thank you for staying with us! I agree, we are in a great location since we are close to the interstate but you don’t hear the noise! I’m so glad to hear that you found your bed comfortable; Marriott Beds are the best! We look forward to your next stay with us! More 

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Additional Information about Fairfield Inn & Suites Cookeville

Address: 1200 Sam's Street, Cookeville, TN 38506
Location: United States > Tennessee > Cookeville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Cookeville 2.5*
Number of rooms: 81
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Also Known As:
Fairfield Inn And Suites Cookeville
Fairfield Inn & Suites Cookeville Hotel Cookeville
Hotel Style:
#4 Romantic Hotel in Cookeville
#5 Family Hotel in Cookeville
#9 Business Hotel in Cookeville

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