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Fairfield Inn & Suites Cookeville

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1200 Sam's Street, Cookeville, TN 38506
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Fairfield Inn & Suites Cookeville
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Fairfield Inn & Suites Cookeville
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128 reviews from our community

Traveler rating
    69
    37
    16
    5
    1
See reviews for
42
26
8
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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    (128)
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    (23)
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    (41)
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    (38)
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    (26)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Yes, the room was clean. Yes, the bed was comfortable. However, for a rate upward of $150 per night I would expect a few upgrades that this hotel is sorely lacking. First, absent in my room were working, accessible power outlets. The options were these: outlets behind the bed, behind the television, outlets at the base of the lamp (which... More 

Was this review helpful? Yes 1
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Jeff C. I am very sorry that you did not enjoy your stay with us and found the rate too high. We pride ourselves on making sure our guests have the best possilbe stay and I am sorry if we fell short on your visit. More 

Powell, Ohio
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here 3/15/15 on a trip. This hotel is in the CENTRAL time zone so if you are traveling down from the eastern time zone understand once you get off of 75 you basically lose an hour for most of TN other than Chatanooga. I had trouble with the hotel's internet. I'm not giving them a downcheck for this because... More 

Was this review helpful? Yes
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

ken241 thank you for your 4 star rating. I am so glad the staff was helpful and our internet is being updated in the next couple of weeks. I am sorry you did not enjoy the extended breakfast, but I do hope nex time in the area you will please visit us again. More 

Atlanta, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

I have been staying at this hotel for several years on my trips to Tennessee. I would not stay anywhere else. The hotel is always impeccably clean. The business center functions flawlessly. But best of all---are the people who work here. They are uniformly professional and courteous. More important to road warriors, they go out of their way to do... More 

Was this review helpful? Yes
FFICookevilleGM, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Valerie D. thank you so much for your amazing revue. We pride ourselves on taking the best possible care of our Guests. We so appreciate you taking the time to give us a 5 Star Review and hope next time in the area you will stop in again. More 

1 review
4 of 5 stars Reviewed February 24, 2015

Due to the recent ice storm in TN., and no power for several days, we made a reservation to stay at Fairfield. Most of the local hotels were full for the same reason. Jeff told us he expected an availability and would call us back, and HE DID !! Fate stepped in and we regained power. We called to cancel... More 

Was this review helpful? Yes
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Carol, Thank you so much for taking time to fill out the Guest Survey. I remember talking to your Husband and I was so happy that you all got your electricity turned on. My thoughts are with you all during this hard time. I thank you for your high praises and am glad you will choose us if needed in... More 

New York City, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed February 7, 2015

Was just in the Cookeville area for one night on business this week. Booked at this Fairfield Inn. I arrived around 7PM and was greeted by a young guy behind the counter wearing a Patagonia jacket and yawning. He was nice enough and quickly got me on my way to the room, which was on the first floor. The room... More 

Was this review helpful? Yes
FFICookevilleGM, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Mr. Fisher my appologies for your unpleasant stay with us here at Fairfield. Our guest satisfaction is the number one priority and I am sorry we fell short during your stay. All comments have been passed along to the appropriate people . I do hope you will not let this experience keep you from giving us another try in the... More 

Marietta, Georgia
Contributor
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 26, 2015

One of the nicer Fairfields, apparently due to a renovation, on par with the newer properties. The front desk staff was indifferent at best which was surprising as most Marriott properties have good customer service.

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Richard T. I am very sorry you did not receive the excellent check in experience that we strive to provide with each guest. I do hope next time in the area you will stop in and give us another try. Also thank you for your compliment comparing us to looking like a newer property. More 

New York
Top Contributor
89 reviews 89 reviews
25 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed January 13, 2015

I stay here at least once a year since they opened and always have had a good experience. But this visit was a big exception. After a rough night of spotty internet and the heater sounding like a jet engine and having a life of its own (I had the heat/cool/off button on the thermostat in the Off position but... More 

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

View2mtn I am so very sorry for the experience you had at our Hotel. I do know an electrician was called in to fix the unit and up until the Maintenance person left it had been working. Since your stay the unit has been replaced. Your business is very important to us and I do hope that this one experience... More 

Sparta, Tennessee
1 review
5 of 5 stars Reviewed December 24, 2014

My husband and I enjoyed our stay very much!!! The hotel is very clean, and the staff is excellent!!! The staff went above and beyond to make sure you feel like you are at home! Our trip was an overnight get away, we enjoyed the pool and hot tub so much! We are always pleased with our stay there.

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Rachel thank you so much for taking the time to give us such a high rating. Our Guests satisfaction is our number one concern and I am so glad that we were able to give you a great night. More 

Cookeville, Tennessee, United States
1 review
5 of 5 stars Reviewed December 22, 2014

this is a great place to say with great staff great breakfast all in all everything was every good clean and very helpful staff i would go back any time i am in cookeville nice rooms my family loved it as well

Was this review helpful? Yes
FFICookevilleGM, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Angie C, Thank you so very much for your 5 Star Rating. Our Guests are our number one priority and I am so glad that you had an amazing stay. We do hope that you will come back and visit again. More 

Belton, South Carolina
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 18, 2014

I have stayed at this hotel 20 times or more and have always been pleased. On my visit last week I found the staff to be rude and very uncaring. They did not honor my room request and said I should have been there earlier. Not the kind of service I would expect here as Denise has always been very... More 

Was this review helpful? Yes
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Mike B. I am so very sorry about the experience you had during your last visit. Our goal is always to ensure our guests get all there needs met and have an enjoyable stay. Please feel free to contact me at any time and to make reservations for your next stay. More 

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