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All 17 Cookeville hotels

Comfort Suites Cookeville

2.0 of 5 Hotel   |   1035 Interstate Drive, Cookeville, TN 38501
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Ranked #10 of 17 Hotels in Cookeville
A recent review
5 of 5 stars reviewed 1 week ago
kevin m
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73 reviews from our community

Traveler rating
    27
    17
    13
    14
    2
See reviews for
25
7
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

Saundra and Sherry are two of the best guest service clerks I have ever dealt with during my travels throughout the US. They go above and beyond when it comes to accommadting my needs and requests. Again I cannot give more accolades to these two fine individuals.

Was this review helpful? Yes
Sherry S, Front Office Manager at Comfort Suites Cookeville, responded to this review

Kevin, Thank You so much for the wonderful review! As always it is mine & Saundra's pleasure to help you in any way we can when you are here. We are so glad that you always choose us to stay at when you are in Cookeville working. We will see you again soon. Hope you have a wonderful day! Sherry More

mid-TN
Top Contributor
78 reviews 78 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We ended up not staying here because upon check-in were sent to a room with the wrong type of beds. Clerks at the desk could not figure out how to change, so we left to find a room at another hotel. When a charge for one-night stay came up on our credit card, I called the manager. She investigated, called... More

Was this review helpful? Yes
Sherry S, Front Office Manager at Comfort Suites Cookeville, responded to this review

I am so sorry about that. I am glad that we were able to get the credit back on your card. We hope this won't keep you from giving us a second chance. Hope to see you again. Yours, Sherry More

Cottontown, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

I had a pleasant stay at this hotel. The clerks were very friendly and helpful and provided helpful answers to questions when asked. Chelsea and Mike were the two that I primarily spoke to. They interacted more like friends and treated all guests as tho they were welcome and glad to have them staying. The suite was very comfortable, clean... More

Was this review helpful? Yes
Sherry S, Front Office Manager at Comfort Suites Cookeville, responded to this review

kenmone, Thank You so much for the great review. It was our pleasure having you here at our hotel. We take pride in treating our guests as if they were family and making their stay a great one. I will share your comments with Chelsea & Mike and let them know how great of a job they are doing. We... More

Maryville, TN
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed October 11, 2014

My 20 year old son and I spent the night at this location last night after a few hours of car hunting. We had driven to Cookeville late on Friday afternoon to look at a car that we were interested in buying and knew it would be late before we finished. I booked this location thru Choice Hotels and used... More

Was this review helpful? Yes
Cathy H, Manager at Comfort Suites Cookeville, responded to this review

Thank you for taking time to review our hotel, we greatly appreciate your feedback. We do hope to see you on your next visit to Cookeville to enjoy our facility again. Thank you. Cathy, GM More

1 review
3 of 5 stars Reviewed September 22, 2014

The Comfort Suites is ranked right, at being the 11th of 17 hotels in Cookeville. When you enter the parking lot, the Comfort Suites looks closed. There is a huge rusty storage container sitting by the entrance in a handi- capped parking spot. When you enter the lobby there is a "air freshener odor". We were on the second floor... More

Was this review helpful? Yes
Cathy H, Public Relations Manager at Comfort Suites Cookeville, responded to this review

Thank you for taking time to review our hotel, we greatly appreciate your feedback. We do apologize we did not meet your expectations. We are in the process of completing renovations and most of your dislikes will be up to your standard. We do hope that you will visit us again to see the completed Brand New rooms. Thank you... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2014 via mobile

I stay in comfort suites all over the southeast three to four nights every single week. I have never been moved to submit a review until today. I walked in and as soon as I was in the lobby , I was greeted by Penny Pulley in the warmest, most kindest way that I have ever experienced. She made me... More

Was this review helpful? Yes 1
Cathy H, Manager at Comfort Suites Cookeville, responded to this review

Thank you for taking time to review our hotel, we greatly appreciate your feedback. I am so pleased to here you felt at home during your stay. Our goal is for all guest's to feel at home and we strive for excellent customer service. We do hope we will see you on your next visit to Cookeville and see the... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2014 via mobile

Great family suite with a great price! Kids approved which is huge! Sherry and Lisa were super nice and helpful and the gentleman at the desk at check in ( can't remember name, was exhausted) very nice and helpful! Great breakfast and the kids were happy that there was a pool for a quick dip. This may be our new... More

Was this review helpful? Yes 1
Cathy H, Manager at Comfort Suites Cookeville, responded to this review

Thank you for taking time to review our hotel. We are delighted to hear we have met all your expectations during your stay. We hope to see you on your next trip to Cookeville. More

Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Upon checking into our room we discovered a problem with the refrigerator in the room. We called the front desk and Samantha, the desk clerk, immediately took care of the problem, and during our 5 day stay she made our stay very comfortable, and enjoyable. Always ready to help and also she always had a smile on her face. Samantha... More

Was this review helpful? Yes
Cathy H, Manager at Comfort Suites Cookeville, responded to this review

Thank you for taking time to review our hotel, we take pride in customer service and I am proud that we met all your needs during your stay. We hope to see you again on your next trip to Cookeville. Cathy, AGM More

North Carolina
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2014

I would like to say staff very nice but if this was remodel quality control not there who ever painted, they have paint on trim and doors make sure you get a room away from any noise area such has elevator and pool not much i can say i would not book this hotel again i have stayed in some... More

Was this review helpful? Yes
Sherry S, Front Office Manager at Comfort Suites Cookeville, responded to this review

beardman48, I would just like to apologize on behalf of the staff here at the Comfort Suites. We are so upset that your most recent stay here wasn't up to your expectations or ours. We hope that you will give us another chance to show you that we are a wonderful place to stay. Even though we have recently renovated,... More

Griffin, Georgia, United States
Top Contributor
70 reviews 70 reviews
29 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 26, 2014

This hotel was being renovated the last time that I was here, and it was worth it. Much improved. The lobby area was spotless, and the hostess very friendly. The room was very clean, as was the bathroom. The bed was comfortable and clean, and the AC was the quietest one I have ever heard. I will make this a... More

Was this review helpful? Yes 1
Cathy H, General Manager at Comfort Suites Cookeville, responded to this review

Thank you for taking time to review our hotel. We greatly appreciate your feedback. We will see you on your next trip to Cookeville. Cathy H. More

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Additional Information about Comfort Suites Cookeville

Address: 1035 Interstate Drive, Cookeville, TN 38501
Phone Number:
Location: United States > Tennessee > Cookeville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites Cookeville 2*
Number of rooms: 54
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Also Known As:
Comfort Inn Cookeville
Cookeville Comfort Suites

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