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Comfort Inn & Suites Cookeville

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1045 Interstate Drive, Cookeville, TN 38501
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Comfort Inn & Suites Cookeville
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Comfort Inn & Suites Cookeville
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127 reviews from our community

Traveler rating
    56
    41
    14
    6
    10
See reviews for
43
33
7
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond, Virginia
Top Contributor
93 reviews 93 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Perfectly adequate for a stopover - convenient and clean. Did not have much staff interaction so I can't comment on that. They were busy. Seemed like there was only one person working. Had to find desk clerk when I wanted to check out in the morning.

Was this review helpful? Yes
Sherry S, Front Office Manager at Comfort Inn & Suites Cookeville, responded to this review

Thank You so much for taking the time to go online and do a review for our hotel. We are so pleased to hear that you had a nice stay and we hope that you will return again in the future to stay with us. Hope you have a wonderful day. Sherry More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were the last to check in of the night, the hotel was sold out but you couldn't tell, it was very quiet morning and night. The friendly staff maintains a clean hotel, comfortable suite & the king bed was very comfortable.

Was this review helpful? Yes 1
Sherry S, Front Office Manager at Comfort Inn & Suites Cookeville, responded to this review

Thank you so much for staying with us and for the kind words. We strive to show all our guests what a great place the Comfort Inn & Suites is. We are so pleased to know that you had a wonderful stay with us. We look forward to seeing you again the next time you are in the Cookeville area.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2015 via mobile

Shan made my stay here even better. I travel for work and and needed stay for extra day.Shan accommodated me. An ice storm hit and I couldnt get in my car he assisted me in getting in my car. When i travel i will only stay here.

Was this review helpful? Yes 1
Sherry S, Front Office Manager at Comfort Inn & Suites Cookeville, responded to this review

Darryl, Thank You so much for the kind words about Shan. I will share them with him and Management. I am so glad to hear that you enjoyed your stay with us and that out Front Desk Agent Shan went above and beyond for you and helped you. We hope to see you again the next time you are in... More 

Crossville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2015

Crossville, Tn. hit with level 3 Ice Storm Commencing 02-21-15 Saturday. Lost all power and phones. Very cold and at 80 and 76 my wife and I could not tough it out. Lucky to secure a suite at the Comfort Inn and Suites in Cookeville, Tn. approx. 45 miles west on I-40. We were met by the General Manager Mr..... More 

Was this review helpful? Yes 1
Sherry S, Front Office Manager at Comfort Inn & Suites Cookeville, responded to this review

Thank You for the great review and the nice comments on the staff. I will share them with the whole staff. We would all like to thank you for staying with us during the power outages. We are so glad to hear your power is back on and that you and your family are safe. Sherry More 

Brandon, Mississippi
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 11, 2015

Was stuck in area on a business trip and was glad to be greeted by friendly and efficient front desk staff and quickly checked into a King Room. Room was clean, comfy bed, nice furniture, and good TV channels. Only thing I didn't like is these new digital TV systems don't have SLEEP function!

Was this review helpful? Yes
Sherry S, Front Office Manager at Comfort Inn & Suites Cookeville, responded to this review

Edwin, Thank You so much for taking the time to go online and give a review. We are so glad to hear that you enjoyed your stay. It was such a pleasure having you stay here with us. I will share your kind words with our front desk staff. Hope to see you again soon. Sherry More 

Abilene, Texas
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 10, 2015

Found this hotel after traveling on the interstate and needing a place to stay. First, Cookeville was very, very busy, so I enjoyed the fact that the hotel sat up a bit from the busy road that goes through the central business district. The hotel staff was very kind when checking in and out. The room itself is modern, clean... More 

Was this review helpful? Yes 1
Brittnay C, Front Desk Agent at Comfort Inn & Suites Cookeville, responded to this review

Thank you for taking the time to let us know how we did during your recent stay with us. We are glad to hear that you had a wonderful experience at our hotel and met your expectations. We hope you plan to stay with us again during your next visit and give us another chance to make your stay just... More 

Kosciusko
Top Contributor
141 reviews 141 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 1, 2015

Front desk was very helpful in checking us in, great room with senior discount. We planned to stay one night (we were there for a funeral) after eating breakfast talked to young man at desk and he was helping us with directions to funeral home and we could see that it was going to make us driving after dark when... More 

Was this review helpful? Yes 2
Sherry S, Director of Sales at Comfort Inn & Suites Cookeville, responded to this review

Thank you so very much for your special compliments; which I have proudly shared with my team. It was an enormous pleasure to have you stay with us and I am delighted that you enjoyed your stay so much and were made to feel welcome. That is just how we want our visitors to feel and something we strive to... More 

Moses Lake, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 12, 2015

I had a reservation at this hotel, tried to check in early, The lady said they had plenty of rooms, The Front desk lady was not only noxious but never smiled, They would not let me check in early so canceled and went to another nearby property and really had a nice room. First impressions is very important to me.

Was this review helpful? Yes 1
Sherry S, Front Office Manager at Comfort Inn & Suites Cookeville, responded to this review

Ron, I like to start by apologizing for you for the Front Desk Agent not smiling at you when you came to the hotel. Unfortunately the room type you booked online was sold out the night before and that is why we could not let you check in early, like you wanted. Sometimes when you book online with a special... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 31, 2014

I made my reservation on line at the Choice Hotels website. The front end staff at the hotel, a guy named Stephan was very good. There was a problem with the room, and so he put us in the same type of room down the hall. Unfortunately there was a minor problem with the mechanism on the toilet in this... More 

Was this review helpful? Yes 1
Sherry S, Front Office Manager at Comfort Inn & Suites Cookeville, responded to this review

Thank You so much for the Great review! I will share it with Stephan and let him know to keep up the good work. We are so glad he was able to solve all your issues. We hope you had a very Happy Holiday! Sherry More 

MARTIN,TN.
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

We have stayed here 2 years in a row for state football championship.Rooms are big ,modern techie in room,good bed and good breakfast, senior discount I was pleased, will stay here again.This has been our hotel of choice for parents and grandparents of our team,breakfast was well managed and lobby was big enough for overflow of our group to eat... More 

Was this review helpful? Yes 1
Sherry S, Front Office Manager at Comfort Inn & Suites Cookeville, responded to this review

Thank You for taking the time to give us a review. We enjoyed having you and the team here. We look forward to seeing you guys again. Hope you had a great Holiday! Sherry More 

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