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All 3 Collierville hotels

Courtyard by Marriott Memphis Collierville

3.0 of 5 Hotel   |   4640 Merchants Park Circle, Collierville, TN 38017
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Courtyard by Marriott Memphis Collierville
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73%
Ranked #2 of 3 hotels in Collierville
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
Rob Z Evansville, Indiana
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80 people have reviewed this hotel

Traveler rating
    32
    27
    12
    7
    2
See reviews for
22
9
4
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Evansville, Indiana
Contributor
20 reviews 20 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Courtyard was great; awesome location, new design, comfortable, great staff and they were very helpful with managing the needs of the guests for the soccer tournament in town that weekend. Hotel was very clean and gave you a sense of security.

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CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

Thank you for staying with us! We realize that you have many hotel choices in the area, and are pleased that you chose us. We appreciate your taking time to share your experience with us. We will be sure to share your comments with our hotel staff. We hope to serve you and your team soon. Good luck in your... More

Pittsburgh, Pennsylvania
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here on a business trip in March 2014. The overall appearance of the hotel is nice and the location right at the back end of a shopping mall, allows you to walk to dinner or do a little shopping if you want to kill time. It's right out the back door. My room had a little bit of a... More

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CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

Thank you for sharing your experience with us. We appreciate the opportunity to serve you as our guest. We apologize that you had a less than perfect stay with us. We will share your experience with our team, in order to use as a training tool. Please contact me if you would care to share more information, or if I... More

Carmel, Indiana
1 review
5 of 5 stars Reviewed March 7, 2014

Extremely welcoming and accommodating! Fantastic location! We had 2 soccer teams stay here while in town in February. We couldn't have asked for a better location. The staff members we fantastic and the sales manager went above and beyond to make our stay a success! Breakfast was included with our package. We will definitely be staying here the next time... More

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CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

Dear Ms. Majeski, It was a pleasure to host your soccer teams as our guests. Thank you for choosing our hotel. We are pleased to hear that you enjoyed your stay and the breakfast that we include, per our negotiation with the Mike Rose Soccer Complex. I will be sure to share your feedback with our team. They work hard... More

Dayton, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2014

We chose this hotel because of its location which seemed very safe. The hotel staff were great; they went out of their way to make us happy. The room was nice. However, this was a more money than we normally spend on a room. They didn't have a free breakfast like most hotels do. The worst part is how thin... More

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CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

We appreciate your choosing the Courtyard by Marriott - Collierville, and are pleased to hear that you enjoyed our location, at Carriage Crossing Mall. We are also pleased to hear that you enjoyed our service, and staff. We will share your comments with our team members. We are disappointed that you did not rest well during your stay. Every guest... More

Birmingham, Alabama
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 24, 2014

I have stayed at this Courtyard on several business trips to the Memphis area. Collierville is a sleepy little town to the east of Memphis and you are away from the traffic and much of the pollution that is part of Memphis. It would not be convenient to stay here if you had business in the downtown area as the... More

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CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

Thank you kindly for sharing your experience with us. We appreciate the opportunity to share your feedback with our Hotel Owners and team members. Please know that we will utilize your experience for training purposes with our team. Our hotel lobby was recently renovated to open our new restaurant. The Bistro opened in January 2014, the new restaurant in all... More

Dallas
Top Contributor
121 reviews 121 reviews
94 hotel reviews
256 helpful votes 256 helpful votes
2 of 5 stars Reviewed February 9, 2014

I like the Marriott rewards points as much as the next person, so i stay at a lot Courtyards. But, Hilton points are good too, so I like to try properties from both management companies in places that I visit frequently. Collierville is one of those places for me. This is a new bistro redo with pretty thin walls. As... More

Was this review helpful? Yes 1
CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

Dear Joelinda, Thank you for sharing your opinion and experience with us. Our team works diligently to ensure all of our guests enjoy their stay, and we apologize if we failed to exceed your expectations. You are correct that Courtyard has changed Food and Beverage at all hotels (if older hotels have not converted, they soon will.) In the past,... More

Colorado Springs, Colorado
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 19, 2013

Good Hotel, Lobby under construction. I'd like to see the upgraded lobby when it's done. The room was clean and comfortable. Free hot breakfast. The location was great in a nice shopping center and close to a state highway without the noise.

Was this review helpful? Yes 1
CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

We are pleased to hear that you enjoyed your stay with us. Thank you for your patience while we renovate our lobby to the Bistro. Once the Bistro is complete, we will discontinue the Buffet Breakfast, providing many cooked to order options for Breakfast, Lunch and Dinner. We will also provide Starbucks products and an evening lounge. Please do come... More

Seattle, Washington
Top Contributor
57 reviews 57 reviews
47 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 1, 2013

A very good newer Courtyard located in a very nice shopping center. The shopping center offers many shopping and eating choices. The rooms are in good but not great shape. I stayed in the hotel for about four months and had several issues with things not working. The carpets and walls need to be cleaned and painted. Noise travels through... More

Was this review helpful? Yes 1
CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

Thank you for staying with us during your extended stay. We are pleased that you chose Courtyard Collierville as your "home away from home." Thank you also for taking time to let us know how we are doing. We are in the process of renovating the lobby, upgrading to the Bistro. We will also be renovating our rooms soon, and... More

Hendersonville, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 28, 2013

My family recently stayed at this property Oct. 25-27. We were in town for a soccer tournament and booked a block of rooms about 4-6 weeks in advance for this date. When we arrived on Friday to check in, found out from the front desk that the Susan G. Komen race for the cure was taking place around the property... More

Was this review helpful? Yes 1
CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

Dear Ms. Craven, Thank you for taking time to offer comments regarding your stay. We greatly appreciate your feedback. Our team works diligently to provide excellent service; and we apologize that we failed to meet your expectations. Please know that this was the first year that Carriage Crossing hosted the Susan G. Komen Race for the Cure. Of course, the... More

Memphis, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed October 18, 2013

We were looking for something near a shopping center for our visit to the area. We hit the jackpot! This hotel is in the middle of an outdoor shopping center, actually it is a shopping mall (Carriage Crossing), with all the top department stores and great restaurants, including Bone Fish Grill, Firebirds Grill, and Red Robin (for the kids) among... More

Was this review helpful? Yes
CourtyardCville, Director of Sales at Courtyard by Marriott Memphis Collierville, responded to this review

We are pleased to hear that you enjoyed your stay with us. We are delighted to know that you had a great time shopping at Carriage Crossing. It is a wonderful mall, only a few steps outside our door. If you will be nearby during the holidays, be sure to pick up a coupon book for Carriage Crossing. We have... More

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Additional Information about Courtyard by Marriott Memphis Collierville

Also Known As:
Courtyard By Marriott Memphis Collierville Hotel Collierville
Courtyard By Marriott Memphis Collierville Hotel
Address: 4640 Merchants Park Circle, Collierville, TN 38017
Phone Number:
Location: United States > Tennessee > Collierville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Collierville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Memphis Collierville 3*
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