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Hampton Inn Memphis Collierville

Certificate of Excellence
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1280 West Poplar Avenue, Collierville, TN 38017
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Hampton Inn Memphis Collierville
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Hampton Inn Memphis Collierville
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264 reviews from our community

Traveler rating
    178
    61
    19
    4
    2
See reviews for
100
33
15
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (264)
  • Mar-May only
    (82)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (74)
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Saint Louis, Missouri
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Multiple stays here but this is the first time that the tea service has been lacking. The selection of teas was almost out and they ran out of cups at one point. It just seemed like that area was being ignored. Everything else at the hotel: pool area, rooms, common areas and the staff were all nice.

Was this review helpful? Yes
THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear G Z: Thank you so much for completing a review for our hotel. I would also like to thank you for letting us know about your concerns with the tea and coffee area. I will certainly address this issue with our breakfast staff to correct this issue immediately. I do hope you will forgive us for our mistake and... More 

Germantown, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The quality of service at this hotel is excellent; staff is friendly and accommodating. The beds are very comfortable and the breakfast is great. I will stay here again for sure; it is an excellent home away from home.

Review collected in partnership with Hampton

Was this review helpful? Yes
THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear Vicki S: Thank you so much for taking the time to review our hotel. We are so happy you chose to stay with us. Your review was highly complimentary of the staff and the hotel and we are so thankful for that! We are so excited you had a great stay! We hope to see you again in the... More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

The staff as a whole was excellent. Specifically; Wesley, Julia, Carlos and Jada. Well done, you should be proud of the high standards you have set. Traveling with our son's soccer team, we have stayed in numerous cities and a variety of different lodging environments, THIS Hampton Inn represents the best of its kind.

Was this review helpful? Yes
THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear Frederick B: First, I would like to thank you for staying with us. We were so excited to have you with us. Secondly, I would like to thank you for all the wonderful compliments you gave our staff and hotel. We strive to give the kind of service that leaves a lasting impression with our guests. I am so... More 

Monroe, United States
1 review
5 of 5 stars Reviewed 1 week ago

I would stay here again and again. Very clean, reasonable priced and convenient to my family's home. We were able to find everything we needed during our stay. Very easy getting throughout the city from this location. We only stayed one night but wished on our way home we would have made it a longer stay. The staff were very... More 

Review collected in partnership with Hampton

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THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear Penny M: Thank you so much for staying with us and writing such a great review of the hotel, staff, and area. We are so happy you had a wonderful stay and you found everything you needed. Hopefully the next time you are with us you will get to stay longer! Have a great day! Thanks, Artavia Wilson More 

Little Rock, United States
1 review
3 of 5 stars Reviewed 1 week ago

We have stayed here several times but on this stay the staff was rude and not helpful. They would not respond when we would ask a question and would not offer assistance when needed. This includes the desk clerk. We will not be back.

Review collected in partnership with Hampton

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THICollierville, General Manager at Hampton Inn Memphis Collierville, responded to this review

Dear Sir or Madam, Thank you for taking the time to let us know about your stay. Please know that, in fact, this was not our typical staff as you had mentioned, you have stayed with us many times and this has never happened to you before. We have extremely low turn-over in staff because we are a family here.... More 

Michigan, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was in Collierville, TN to speak for the Bible Museum and found this hotel to be excellent in service and overall accommodations. Thanks to staff for their help and assistance in making my visit enjoyable.

Review collected in partnership with Hampton

Was this review helpful? Yes
THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear Paul M: Thank you so much for taking the time to complete a trip advisor for our hotel. We are so pleased you had a great stay! We hope to serve you again if you are in our area! If there is anything we can ever do for you, please do not hesitate to give us a call! Thanks,... More 

Pike Road, AL, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As always, this stay at the Hampton Inn-Collierville was exceptional in every way. The quality of the management and staff in every department is without equal in any hotel of any brand I have ever stayed in over 50 years of business and leisure travel. I cannot help but compare every other hotel I stay in, in other cities, regardless... More 

Review collected in partnership with Hampton

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THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear Mr. Vosse, The very first word that came to mind after reading your review was WOW! How awesome it is to be called family by our guests...by you. You have touched all of us in such a special way. Actually expressing how we feel to the extent at which we feel it becomes difficult to put into words. Taking... More 

Jackson, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Wonderful breakfast and staff. Everyone was very welcoming and helpful during our stay. The location is convenient to everywhere in Collierville, TN. The check-in process could have been a little shorter, but the manager was the only person at the front desk to assist us.

Review collected in partnership with Hampton

Was this review helpful? Yes
THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear Michelle T: We are so happy you chose to stay with us in Collierville! We are certainly happy you found our staff welcoming and helpful. I will definitely work with our staff and see what pointers we can give as far as making the check in process a little faster for our guests. Again thank you so much for... More 

Knoxville, Tennessee
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here while assisting with arrangements for my husband's mother's funeral. When we checked-in late in the evening, Columbus the desk clerk greeted us warmly, then had us wait while he found Tammy the General Manager because Tammy had asked him to let her know when we arrived. They both expressed sympathy for our situation and told us to... More 

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THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear GetawayGirl026: We can't thank you enough for the wonderful words you expressed on your review. Although, you and your family were with us due to a unfortunate circumstance, we did want to provide you and your family with all the comfort, love, and support we could to help make this difficult time a little smoother for you. We all... More 

collierville, tn, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We like this hotel as well as any out there, very close to the shopping centers. Only problem we had was the pipes rattled in our room. Great location friendly staff, room was clean and smelled clean.

Review collected in partnership with Hampton

Was this review helpful? Yes
THICollierville, Front Office Manager at Hampton Inn Memphis Collierville, responded to this review

Dear Tim D: Thank you so much for letting us know about your stay. I would like to offer my sincere apologies for the pipe rattling in your room. I will definitely make our Chief Engineer aware of the issue so we can correct the issue as soon as possible. Again, we are so grateful you chose to stay with... More 

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